234 Customer Support Specialist jobs in Abu Dhabi

This is a remote position that requires an individual who can provide seamless communication and support to customers.

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cuttingedge AI and advanced analytics. We leverage realtime data machine learning and automation to optimize debt recovery processes for financial institutions. As our team expands we are eager to welcome skilled professionals who can contribute to our innovations.

• Customer Assistance: Provide topnotch support and assistance to customers through various channels such as phone email and chat.
• Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
• Process Optimization: Identify opportunities to enhance support processes and customer experience providing suggestions for improvement.
• Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
• MultiTeam Collaboration: Work closely with internal teams such as sales and product development to ensure comprehensive customer support and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions documenting details of inquiries complaints and comments.
• Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.

• Experience: Bachelors degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
• Communication Skills: Exceptional verbal and written communication skills with a customercentric approach.
• Problemsolving Abilities: Strong analytical and problemsolving skills to address customer concerns and challenges effectively.
• Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
• Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g. Microsoft Office).
• Interpersonal Skills: Ability to build rapport and relationships with clients ensuring a positive and productive customer interface.
• Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.

• Be a part of a forwardthinking company that is leading the charge in revolutionizing the fintech industry.
• Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
• Benefit from a competitive salary package extensive benefits and opportunities for career advancement.
• Join a vibrant and encouraging workplace where your contributions make a meaningful impact.

Role: Customer Support Specialist - Branches

Location: Abu Dhabi

To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries in a pleasant manner regarding ADIB's products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing, etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

• Knowledge of ADIB's Retail & institutional Banking products & services
• Knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience:

IC

We are seeking a dedicated Customer Support Specialist to join our team. This role is ideal for individuals who thrive in fast-paced environments and have a passion for delivering top-notch support to customers.

• Respond to customer inquiries via chat, phone, and email in a timely and professional manner.
• Assist customers with account-related issues, including deposits, withdrawals, and gameplay-related concerns.
• Adhere to established Standard Operating Procedures (SOPs) and company protocols to ensure seamless customer experiences.
• Maintain accurate records and update internal systems in a timely fashion.
• Utilize Excel for data tracking and basic reporting purposes.
• Deliver exceptional customer service by providing empathetic and timely support.

• Previous experience in customer support or a related field is highly desirable.
• Proficiency in multiple languages is a bonus, but not required.
• Familiarity with Excel and ability to learn new software quickly is essential.
• Ability to work 12-hour rotational shifts, including nights and weekends.
• Strong self-discipline and time management skills are crucial for success in this role.
• Possession of a laptop and desktop computer is required.
• This is a 100% remote role, ideal for those who value flexibility and autonomy.
• Immediate start is preferred, but not mandatory.

As a Customer Support Specialist, you will be responsible for providing unparalleled customer support to our patrons. This includes responding to customer inquiries, assisting with account-related issues, and maintaining accurate records. We are looking for someone who is dedicated, passionate about delivering excellent support, and comfortable working remotely.

Passionate about delivering exceptional customer experiences?

We are seeking a skilled and dedicated Customer Support Expert to join our team. As a key member of our support team, you will play a vital role in providing top-notch support to our customers via chats, emails, and other communication channels.

• Key Responsibilities:
• Provide timely and effective support to customers through various channels
• Build strong relationships with customers by resolving their queries and concerns in a professional and courteous manner
• Meet and exceed customer satisfaction targets
• Stay up-to-date with the latest technology trends and developments
• Work collaboratively with cross-functional teams to ensure seamless delivery of services

Requirements:

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Strong analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to Have:

• Experience with CRM systems
• Experience in crypto/finance

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

About Us:

We are a global company that provides secure technical, customer support, and CX services for tech companies around the world. We work with clients from over 30 countries and speak over 60 languages.

Our mission is to provide top-notch support services that meet the highest standards of quality and excellence. We believe in treating our team members like family and providing them with the best possible working conditions.

Join us and be a part of our dynamic and growing team! Apply now and take the first step towards a rewarding career in customer support!

We are a global organization with a diverse team of professionals operating in the Middle East.

This role involves responding to requests directed to the Helpdesk, monitoring daily operations, and recording system anomalies via the CAFM fault recording system.

• Attend to calls and requests relating to properties.
• Answer calls within agreed service level agreements.
• Handle queries efficiently with clients.
• Prioritize calls according to procedure.
• Communicate with site management and staff.
• Maintain a high level of service between tenants/clients.
• Follow up on work requests to ensure completion within agreed deadlines.

• Minimum two years' experience in an office environment using keyboard skills.
• Excellent phone manner and customer handling skills.
• Excellent email handling skills and data entry skills.
• Fluency in Arabic and English is essential. Fluency in another language such as Russian or French is preferred.
• Understanding of Quality Assurance principles and working to procedures.
• Experience with computerized logging systems.
• Ideal experience with CAFM systems.

A multicultural customer support role offering a people-first management approach. The position requires native Japanese and English communication skills, along with at least 6 months of experience in customer support. The successful candidate will have the ability to build long-lasting relationships with customers, meet team KPIs, and work with cutting-edge technology.

• Provide exceptional customer support via chats and emails.
• Develop strong working knowledge of our products and services.
• Maintain effective communication with developers and other departments.

• Native Japanese and English communication skills.
• At least 6 months of experience in customer support.
• Personal or professional experience in crypto is required.
• Strong analytical and research skills.
• Positive and responsible attitude.
• Stable internet connection (50 Mbps download and 40 Mbps upload).

• Experience with CRM systems.
• Background in crypto/finance.

• Flexible schedule.
• Opportunity to work remotely.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referring friends.
• Paid training and probation.
• Work-life balance.
• Responsive management focused on growth.
• Supportive environment for self-development.

Software Support Engineer

First-line technical support for customers, triage incoming service requests, resolve common issues, and escalate complex cases to senior engineers.

The role involves providing timely and effective assistance to clients via multiple channels, including tickets, email, and phone calls.

A key responsibility is to reproduce issues, gather relevant data, and verify the environment to ensure accurate diagnosis and resolution.

• Bachelor's degree in Computer Science or a related field.
• Minimum 2 years of experience in technical support, helpdesk, or SaaS operations.
• Strong problem-solving and communication skills, both written and verbal.
• Familiarity with ticketing systems and web applications.
• Basic understanding of DevOps tools and cloud platforms.
• Certification in ITIL, CompTIA A+, or Google IT Support.

Preferred Qualifications:

• Experience with Web applications, APIs, authentication, and Cloud platforms.
• Knowledge of SaaS architectures and DevOps tools.

We offer a competitive compensation package and opportunities for growth and professional development.

QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.

In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate's client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.

This is both a strategic role—designing support frameworks, KPIs, and escalation paths—and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.

Key Responsibilities

1. Leadership & Team Development

• Lead, mentor, and develop a team of support engineers, ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate's product suite.
• Build a high-performance culture focused on precision, security, and customer trust.
• Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.

2. Performance & Service Quality

• Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and security response metrics.
• Maintain compliance with service-level agreements (SLAs) for high-security customers, ensuring no degradation in service under operational pressure.

3. Security-Sensitive Escalation Management

• Act as the primary escalation point for critical incidents
• Coordinate rapid, coordinated responses between Support, Security Operations, and Engineering during urgent client scenarios.

4. Process & Workflow Optimization

• Design and refine workflows for incident triage, threat escalation, and secure communication troubleshooting.

5. Cross-Functional Collaboration

• Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate's products.
• Collaborate with Product Management to translate recurring client challenges into product improvements.
• Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.

6. Customer Advocacy & Relationship Management

• Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
• Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.

7. Data-Driven Insights & Reporting

• Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
• Produce executive-level reports on customer health, support load, and key operational risks.

Skills & Qualifications

• Experience: Minimum 10 years of relevant professional experience, with at least 5 years working with critical customers in the UAE (e.g., government, defense, telecom, critical infrastructure)
• Leadership: Proven experience managing technical support teams in security-critical, enterprise, or government environments. Preferably in UAE.
• Domain Expertise: Understanding of cryptographic principles, PKI, TLS, VPN technologies, and post-quantum algorithms such as Kyber, Dilithium, and Falcon.
• Technical Tools: Proficiency with secure support platforms, incident management tools, and monitoring systems.
• Analytical Ability: Skilled in interpreting operational data and translating it into process or product changes.
• Security Mindset: Ability to work under strict confidentiality and operational security protocols.
• Collaboration: Effective at building relationships across engineering, cryptography, product, and client success teams.
• Communication Skills: Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.