184 Customer Support Specialist jobs in Abu Dhabi

Magic Global Village, Dubai, United Arab Emirates

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Role: Bilingual Customer Support Specialist - Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at Magic

Location: Global+

Compensation: $7.00 / hour

About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.

Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.

Customer Support & Communication

• Respond promptly to emails and live chats from students and parents.
• Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.
• Use WeChat for external communications and GChat for internal team updates.

Scheduling & Calendar Management

• Coordinate class schedules and ensure accurate updates to the shared calendar.
• Add new classes and sessions to the calendar.
• Remind and follow up with students and parents about scheduled sessions.

Student & Instructor Coordination

• Review and update student profiles with accurate information.
• Share important updates with instructor groups to ensure smooth class delivery.
• Act as a liaison between students, parents, and instructors for scheduling and class attendance.

Administrative Organization

• Maintain clear records of student interactions and class schedules.
• Support the client's platforms and websites with accurate inputs.
• Assist in coordinating events or special sessions when needed.

Required:

• Minimum 1–2 years of customer service experience (email, chat, and/or phone).
• Proven experience supporting a service-based business or education-related services.
• Strong bilingual skills: English and Mandarin (written and spoken).
• Demonstrated ability to manage calendars and schedules.
• Strong organizational skills with high attention to detail.
• WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Your Superpowers:

• Excellent written and verbal communication skills in English and Mandarin.
• Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).
• Adaptability to quickly learn client platforms and tools
• Strong interpersonal skills—empathetic, patient, and proactive.
• Detail-oriented with the ability to manage multiple tasks simultaneously.

You should apply if…

• You enjoy helping students and parents feel supported and well-informed.
• You are proactive, adaptable, and thrive in fast-paced environments.
• You believe in the importance of education and are motivated by making a difference in students' academic journeys.
• You value accuracy, clear communication, and take pride in being detail-oriented.
• You're comfortable working independently while being a reliable team player.

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or equivalent or higher

Working Hours:

• 32 hours per week
• 10 AM-7 PM Pacific Time, with 1 hour unpaid break
• Thursday to Sunday, Pacific Time

Compensation:

• $7 per hour
• No benefits package included

• Seniority level
• Executive

• Part-time

• Other
• Industries: Software Development

Referrals increase your chances of interviewing at Magic by 2x

Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.

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We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Magic Global Village, Dubai, United Arab Emirates

Join or sign in to find your next job

Role: Bilingual Customer Support Specialist - Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at Magic

Location: Global+

Compensation: $7.00 / hour

About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.

Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.

Customer Support & Communication

• Respond promptly to emails and live chats from students and parents.
• Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.
• Use WeChat for external communications and GChat for internal team updates.

Scheduling & Calendar Management

• Coordinate class schedules and ensure accurate updates to the shared calendar.
• Add new classes and sessions to the calendar.
• Remind and follow up with students and parents about scheduled sessions.

Student & Instructor Coordination

• Review and update student profiles with accurate information.
• Share important updates with instructor groups to ensure smooth class delivery.
• Act as a liaison between students, parents, and instructors for scheduling and class attendance.

Administrative Organization

• Maintain clear records of student interactions and class schedules.
• Support the client's platforms and websites with accurate inputs.
• Assist in coordinating events or special sessions when needed.

Required:

• Minimum 1–2 years of customer service experience (email, chat, and/or phone).
• Proven experience supporting a service-based business or education-related services.
• Strong bilingual skills: English and Mandarin (written and spoken).
• Demonstrated ability to manage calendars and schedules.
• Strong organizational skills with high attention to detail.
• WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Your Superpowers:

• Excellent written and verbal communication skills in English and Mandarin.
• Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).
• Adaptability to quickly learn client platforms and tools
• Strong interpersonal skills—empathetic, patient, and proactive.
• Detail-oriented with the ability to manage multiple tasks simultaneously.

You should apply if…

• You enjoy helping students and parents feel supported and well-informed.
• You are proactive, adaptable, and thrive in fast-paced environments.
• You believe in the importance of education and are motivated by making a difference in students' academic journeys.
• You value accuracy, clear communication, and take pride in being detail-oriented.
• You're comfortable working independently while being a reliable team player.

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or equivalent or higher

Working Hours:

• 32 hours per week
• 10 AM-7 PM Pacific Time, with 1 hour unpaid break
• Thursday to Sunday, Pacific Time

Compensation:

• $7 per hour
• No benefits package included

• Seniority level
• Executive

• Part-time

• Other
• Industries: Software Development

Referrals increase your chances of interviewing at Magic by 2x

Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 3 hours ago

Accounts Receivable Specialist - Freelance, Remote

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Bilingual Executive Assistant - Freelance, Remote

Global Village, Dubai, United Arab Emirates 1 month ago

Global Village, Dubai, United Arab Emirates 23 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Overview:

We are seeking a skilled and customer-focused Customer Service Representative to join our dynamic real estate team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional service, and supporting sales and leasing teams by generating and qualifying leads.

The successful candidate will have proven experience in a call center or customer service role, with excellent communication skills in English (Arabic is an advantage). Strong interpersonal skills and a customer-centric approach are also essential.

• Handle incoming calls and respond to customer inquiries professionally and promptly
• Make outbound calls to potential clients for lead generation and follow-ups
• Understand client requirements and provide relevant property options
• Schedule appointments for property viewings and coordinate with sales/leasing agents
• Maintain up-to-date knowledge of company listings, promotions, and policies
• Update CRM systems with client information, feedback, and follow-up actions
• Meet or exceed monthly performance and lead targets
• Handle client complaints or issues, escalating complex matters when necessary
• Provide administrative support to the sales and leasing team as required

• Proven experience in a call center, telemarketing, or customer service role (real estate experience is a plus)
• Excellent communication skills in English (Arabic is a strong advantage)
• Strong interpersonal skills and a customer-centric approach
• Ability to work under pressure and meet targets
• Proficiency in using CRM systems and Microsoft Office Suite
• Positive attitude, team spirit, and willingness to learn
• UAE experience preferred

• Competitive salary + incentive structure
• Ongoing training and career development opportunities
• Friendly and professional working environment
• Opportunity to grow within a fast-paced real estate company

Job Summary:

We are seeking a highly motivated Technical Client Services Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

The primary responsibility of this role is to provide exceptional support to clients through various channels, including email and phone calls. You will be responsible for resolving client queries, providing guidance on transactional services, and escalating complex issues to senior management when necessary.

To succeed in this role, you will need to demonstrate strong interpersonal skills, with the ability to build trust and rapport with clients from diverse backgrounds. Your attention to detail and organizational skills will also be essential in managing multiple tasks and meeting deadlines.

In addition to your technical skills, we value candidates who possess a high level of adaptability, with the ability to learn and grow with our organization. If you are a proactive and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.

• Respond to client queries via email and phone calls
• Provide guidance on transactional services
• Elevate complex issues to senior management when necessary
• Collaborate with internal teams to resolve client issues

• 3 years of experience in Technical Client Services within the banking or financial sector
• Degree in business, finance, administrative-related field or equivalent
• Excellent communication, problem-solving, and interpersonal skills
• Able to work in a pressurized environment with high workload
• Strong work ethic and willingness to take initiative

• Fulfilling career opportunities
• Competitive salary and benefits package
• Opportunities for professional growth and development

This role is based in (location) and requires a full-time commitment. We offer a dynamic and supportive work environment, with a focus on continuous learning and improvement.

We are seeking a highly skilled Client Support Specialist to manage and maintain accurate, up-to-date client and candidate data.

This role is key to supporting smooth operations and excellent service delivery. The ideal candidate will possess strong organizational skills with an eye for detail and accuracy.

• Main Responsibilities:
• Manage and maintain client CRM system ensuring all data is complete, up-to-date.
• Coordinate client orders and support interview scheduling and follow-ups.
• Collect, verify, and organize candidate documents and records within the CRM.
• Provide timely and professional email support to clients and candidates.
• Assist in matching candidates to client requirements using CRM data and documentation.
• Maintain detailed and accurate administrative records and reports in CRM and Excel.

Requirements:

• Proven experience managing a client CRM system.
• Excellent email communication skills with a clear writing style.
• Strong proficiency in Microsoft Excel including data management and reporting.
• Exceptional organizational skills with attention to detail.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Benefits:
• Opportunity to develop and grow in a dynamic environment.
• Chance to make a positive impact on clients and candidates.

Job Title: Lead Customer Care Specialist

We are seeking a highly motivated and experienced Lead Customer Care Specialist to lead our Customer Care Unit team.

The successful candidate will be responsible for resolving customer requests in a timely manner, focusing on customer satisfaction and experience to build loyalty.

• Supervise team members and provide on-the-job training and feedback to support their development.
• Promote organizational values and ethics within the team to establish a value-driven culture.
• Provide guidance and training for junior colleagues and conduct knowledge sharing to achieve team objectives.

Organize and supervise team work to ensure efficient delivery of services consistent with operating procedures and policy.

• Implement policies, systems, and procedures for the assigned team to fulfill relevant requirements while delivering quality service.
• Participate in continuous improvement initiatives and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Prepare sectional statements and reports timely and accurately to meet FAB and unit requirements and quality standards.

To be considered for this role, you should have:

• Bachelor's degree
• Proven experience in managing and motivating teams
• Graduate with 5 years' experience in customer service industry banking
• Experience in working within a Contact Centre environment
• Good knowledge of local work legislation applicable to the call centre environment

You should possess excellent leadership capabilities for managing and motivating large teams, strong problem-solving ability, excellent written and spoken communication skills, negotiation skills, and good knowledge of contact centre technology and electronic access methods.

This role is perfect for individuals who enjoy helping others and resolving issues in a proactive manner.

• Respond to customer inquiries via phone, email and chat platforms
• Provide accurate information about products, pricing, and availability
• Collaborate with internal teams to deliver exceptional customer experiences
• Enter data into various digital systems

• 1 year of relevant work experience
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize tasks, and maintain organization

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service Representative
• Industry: Utilities Administration

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service to our clients.

Responsibilities include:

• Managing and resolving customer queries and complaints in a timely and professional manner
• Processing orders and modifications accurately and efficiently
• Escalating complex issues across various communication channels

Benefits include:

Competitive salary package with opportunities for career growth and development

Accommodation provided for those who require it

Requirements include:

Asian candidates only currently residing in UAE

Interested candidates can directly apply or send their CV to the provided contact information

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