What Jobs are available for Employee Relations in Abu Dhabi?

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

Job Brief:

Responsible for carrying out operational and tactical IR activities. Serve as a point of contact with buy and sell-side analysts and investors. Involvement with institutional investors and assist in analysis of the company share register to highlight major regional shifts and track active funds.

Your Responsibilities:

• Primary point of contact with buy and sell side analysts and investors
• Assist in analysis of sell side financial models and assess broker reports / market opinion on the company and the industry and use this information towards making recommendations and formulating the IR and business strategy
• Act as a POC for shareholders inquiries
• Understands local compliance regulations for listed companies and is familiar with applicable corporate governance requirements
• Assist with preparing corporate presentations and any IR communication materials with investors
• Prepare quarterly financial releases
• Responsible for overseeing and managing quarterly earnings and conference calls
• Assist in duct research and analysis of peers , sectors and markets
• Monitor market performance and undertake feedback & perception studies
• Assist with analysis of capital markets data
• Analyze and present financial trends, competitor behavior, shareholder issues, and anything else that could impact the business
• Must be able to perform in a high-pressure environment, and be able to meet tight deadlines

Your Qualifications

• Bachelor’s Degree from a reputable university in one of four disciplines: economics, business administration, finance or accounting
• MBA an advantage
• Minimum 2 to 5 years’ experience, preferably in an investment firm
• Background in valuation and modelling

Your Proficiencies

• Strong analytical and mathematical skills
• Advanced knowledge in Microsoft Excel
• Bilingual (Arabic & English)

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Date: Aug 2, 2025

Company: Abu Dhabi Accountability Authority

Job Objective
Direct and guide the development and implementation of the HR strategy, objectives, and growth plans to enable the attraction, engagement, development, and retention of a qualified workforce within AbuDhabi Accountability Authority (ADAA), to support realization of corporate plans in order to achieve
corporate strategic objectives.

Key Responsibilities/Duties
A. Strategy and Planning
• Direct and lead the development and implementation of the department related policies, systems, procedures manual, Delegation of Authority, system user manuals and standard forms to ensure compliance across the Authority and alignment with ADAA’s overall policies and procedures.
• Ensure effective cascading of the sector strategy into the department’s strategic and operational plans to achieve ADAA’s overall objectives.
• Develop and direct the implementation of the department strategic, budget and procurement, and operational plans, and monitor corporate performance ensuring alignment with the sector strategy, ADAA’s vision, mission and corporate objectives.
• Forecast and develop department budget and direct the monitoring of financial performance against the budget to ensure areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
• Develop the department Key Performance Indicators (KPIs) in line with ADAA’s overall objectives and ensure that sections meet KPIs in order to improve efficiency and effectiveness.

B. Operations (with sub-headings)
HR Strategy and Organization Effectiveness:
• Provide leadership, management, and vision to ensure that ADAA has the strategic human resource infrastructure in place, aligned to future direction.
• Provide overall leadership and strategic guidance to ensure conceptualization, implementation, review and sustenance of workforce planning, organizational effectiveness, Emiratization andemployee engagement strategies and initiatives to achieve HR excellence.
• Provide subject matter expertise and contribute to the design, planning and execution of company-wide transformational programs and initiatives and ensure alignment with set plans to achieve objectives to drive performance and positive change across the organization.
• Contribute to the development of the organizational governance framework and advise Senior Management on related matters to enable smooth strategic decision making.
• Oversee the periodic review of the organizational structure in consultation with concerned line managers, to ensure that it reflects the strategic and operational needs of the organization.
• Direct the updating of the functional accountabilities of the organization, reflecting any changes in the organization structure and grouping of functions, to ensure the documents are up to date and accessible when required.
• Manage the consolidation and development of ADAA’s overall manpower plan to ensure all resourcing requirements are captured and fulfilled through appropriate recruitment plans.

Performance and Reward:
• Drive a performance-based organization by developing a rigorous innovative performance management framework containing best practice elements.

• Oversee the employees’ performance management system at ADAA and guide the effective and efficient implementation by all parties, to enable the accurate and fair evaluation of employee performance, and the enhancement of the ADAA’s business performance.
• Ensure the performance management system is linked to other HR processes such as promotions, career development, etc. to develop a performance-based culture.
• Ensure that ADAA’s reward and benefits framework is competitive enough to attract, retain and motivate the appropriate talent from the local and international job market.

Talent Acquisition:
• Oversee the development of the annual recruitment plan to outline strategies and approaches for identifying and selecting high caliber talent into required roles in a timely manner.
• Oversee the implementation of selection and recruitment strategies and monitor the recruitment
processes across the ADAA to recruit competent and proficient personnel.

Talent Management:
• Develop and advocate a culture of continuous learning and provide overall strategic direction of learning and workforce development within ADAA.
• Direct the development and implementation of training and development plans as per the identified needs to ensure that the right Learning and Development framework is in place to develop managerial and technical capability that will enable ADAA achieve its objectives.
• Oversee the development and implementation of a succession planning framework that structures the flow of high potential employees into managerial and leadership roles through structured career moves and capability building interventions.

HR Support Services:
• Oversee the overall HR transactional services such as time management, HR data management, ERP, etc. to facilitate efficient operations of the HR function.

• Manage the development and improvements of Human Resources Information Systems (HRIS), HR Matrix and HR Processes & Flow Charts.
• Manage the design and delivery of “surveys and questionnaires” regarding “Salary, Employee Satisfaction, and Code of Conduct etc.”
• Ensure that any employee relations issues, including complaints/ grievances, are addressed through appropriate processes and that disciplinary actions are taken promptly, fairly and inaccordance with company policy and local labor laws.

Business Partnering:
• Direct the provision of expertise and support to respective sectors for HR activities such as recruitment, resourcing, performance management and employee relations, to achieve the HC strategy and transformation as part of the overall organizational strategy.

C. Talent Management and Development

• Direct the effective achievement of department operational goals through effective leadership and by setting department objectives, managing performance within the department, and developing and motivating the team to maximize performance.
• Oversee and lead talent development initiatives in coordination with the Human Resources Department and discipline experts and thereby ensure the availability of talent to fit ADAA’s requirements.
• Act as a role model and ensure the team adheres to organizational values and ethics to establish a value-driven culture within the Authority.
• Share professional expertise and knowledge to build internal intellectual capital and facilitate knowledge sharing across the Authority.
• Manage, mentor, guide and coach section heads by using effective leadership strategies, providing directions and ensuring proper execution of all initiative undertaken by ADAA to the highest standards.

D. Corporate

• Oversee and direct periodic organizational structure change and to ensure optimal resource utilization.
• Direct change management through continuous improvement of department systems, processes and practices taking into account global standards and changes in the business environment, which demand proactive action plans.
• Ensure that all department reports are prepared timely and accurately and meet ADAA requirements, and quality standards.
• Oversee department adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety etc.) and code of business conduct.

E. General

• The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
• The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
• Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
• Ensure teamwork, collaboration and dedication in performing duties.
• Showcase a strong leadership to the team members.
• Knowledge and awareness about the capabilities of the subordinates and showcase a strong knowledge in the field of specialization.
• Provide the required support and guidance to the subordinates.
• Take responsibility of the decisions made.

Requirements

• Bachelor’s degree in relevant field

• Chartered Institute of Personnel Development (CIPD) Level 7 Advanced Diploma in Strategic Learning and Development
• Society of Human Resources Management Senior Certified Professional (SHRM SCP)

• 12+ years of relevant experience in Human Resource Management out of which 8 years in managerial role.

Human Resources Officer (Job Number: HOT0C1FP)

Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.

Hilton Abu Dhabi Yas Island, Yas Island Abu Dhabi

As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Support and advise Managers on proper policies and procedures
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Ensure absence monitoring is in line with company guidelines
• Maintain online personnel system, payroll system, and monthly reporting
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Assist in determining departmental training requirements
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Assist in the organisation of Team Member social events
• Work with local organisations and schools to promote the hospitality industry
• Promote and endorse staff benefits
• Assist and resolve team member and management queries

A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in Human Resources Officer or equivalent role
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• CIPD qualified or working towards qualification, or equivalent
• Knowledge of hospitality
• Good knowledge of employment law and employee relations
• IT proficiency

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description

Hilton Abu Dhabi Yas Island, Yas Island Abu Dhabi

A Human Resources Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning.

As a Human Resources Manager, you are responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience. A Human Resources Manager will also be required to manage succession planning and assist the HR Director with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide and deliver first-class employee relations services to the hotel
• Assist Human Resources Director with Human Resources strategy
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Support managers to ensure success of their teams
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Support the hotel with departmental training requirements
• Ensure completion of management reports for head office and region
• Control costs when possible and assist in meeting hotel/departmental financial targets
• Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Work with local organisations and schools to promote the hospitality industry
• Assist and resolve team member and management queries
• Manage team member relations programs, activities and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets and special events

A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous HR managerial experience
• CIPD qualified
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• IT proficiency

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Overview

A Human Resources Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning.

As a Human Resources Manager, you are responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience. A Human Resources Manager will also be required to manage succession planning and assist the HR Director with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide and deliver first-class employee relations services to the hotel
• Assist Human Resources Director with Human Resources strategy
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Support managers to ensure success of their teams
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Support the hotel with departmental training requirements
• Ensure completion of management reports for head office and region
• Control costs when possible and assist in meeting hotel/departmental financial targets
• Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Work with local organisations and schools to promote the hospitality industry
• Assist and resolve team member and management queries

A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous HR managerial experience
• CIPD qualified
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• IT proficiency

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Our client is a rapidly expanding alternative asset management firm who are now searching for an Investor Relations to join their growing team based in Abu Dhabi.

The core focus of the role is investor relations and both internal and external communications. We are looking for a highly entrepreneurial individual with the ability to leverage their technical expertise in managing the relationships with both potential and existing investors.

Key accountabilities include:

• Corresponding regularly with an extensive investor pool, guiding and co-ordinating them throughout the Sales and post-Sales process.
• Managing the lifecycle of product presentations across Middle East institutional distribution channels.
• Facilitating strong relationships both internally and with external stakeholders, liaising regularly with Investment, Marketing, Sales and Product desks in order to produce comprehensive investor materials that are tailored to the intended audience and jurisdiction.
• Demonstrating a highly technical understanding of a wide range of asset classes; crafting engaging and effective marketing collateral from fund performance reports and highly technical investment analyses.
• Acting as an interface between the Sales and Investment teams, building relationships with Investors to ensure that their individual requirements and requests are met with prompt response; forming an essential part of the fundraising process.

Candidate Profile:

• 1-4 years of experience in asset management/private equity/hedge fund in an Investor Relations role.
• Strong technical skills, an understanding of financial markets, product and fund structures essential.
• CFA/IMC strongly advantageous.
• Excellent academic background.
• The ability to influence at all levels.

If your experience resonates with the outlined criteria, please submit your CV for consideration.