230 Employee Relations jobs in Abu Dhabi

Description and responsibilities for the role are as follows:

• Assist and support management and the leadership team with handling and resolving Human Resources issues.
• Assist employees with internal and external transfer requests and procedures.
• Monitor and assist managers/supervisors with hiring processes and issues.
• Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification.
• Maintain applicant flow, drug screen orientation, and transfer request logs.
• Create and maintain new hire and personnel files and enter them into Human Resources Information Systems.
• Assist with orientation of new employees.
• Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9s).
• Support processing and maintenance of payroll records in accordance with policies and procedures as necessary.
• Inform Human Resources management of issues related to employee relations within the division or property.
• Create and maintain filing systems.
• Generate Human Resources data reports as necessary.
• Answer phone calls and record messages.
• Create and type office correspondence using computer.
• Serve as Human Resources subject matter expert and participate on project teams.
• Train new hires on Human Resources processes, programs, policies, information systems, etc.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Role overview and application context are provided by the original description. This section summarizes the responsibilities and qualifications as described.

Proper description of the Media Relations & Outreach Specialist role is to build and maintain relationships with key media contacts and secure positive media coverage for quick PR projects. You'll be a proactive networker, a skilled communicator, and a strategic thinker.

• Build and maintain relationships with journalists, bloggers, and influencers
• Proactively pitch stories and secure interviews for senior stakeholders
• Respond to media inquiries promptly and professionally
• Develop and execute media outreach strategies for each project
• Monitor media coverage and identify opportunities for positive press
• Manage media lists and databases
• Prepare senior stakeholders for media interviews and appearances
• Track and analyze media coverage to measure the effectiveness of outreach efforts

• Media Relations Experience: Proven experience working with journalists, bloggers, and influencers
• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport and establish trust
• Networking Skills: Ability to build and maintain relationships with a wide range of contacts
• Strategic Thinking: Ability to develop and execute effective media outreach strategies
• Knowledge of Media Landscape: Understanding of the media landscape and how to effectively pitch stories
• Crisis Communication Experience beneficial: Experience handling negative press or crisis situations is a plus

Our vision is for Burson to be the leading 'academy company' for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today's leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.

At Burson, we're an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That's why it's imperative for us to hire extraordinarily talented people of all backgrounds and identities. Your unique point of view—your talent—is what makes you a #BursonPerson, and it's how we deliver exceptional results for our clients, together.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

When you click the "Submit Application" button below, this will send any information you add below to Burson. Before you do this, please read our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and how you can update or remove it.

• Entry level

• Full-time

• Marketing, Public Relations, and Writing/Editing
• Industries: Public Relations and Communications Services

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Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained and accessible to individuals with disabilities.

Respond to questions, requests and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files and information. Ensure accurate maintenance of all employee records and files (e.g. interview documents, I-9s).

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

We are an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status or other basis protected by applicable law.

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

Overview

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Position Summary: Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints.

Key Responsibilities:

• VIP Services: Manage VIP arrivals, departures, and special requests.
• Guest Interaction: Address guest concerns and resolve issues promptly.
• Team Leadership: Supervise and train guest relations team members.
• Reporting: Monitor guest satisfaction scores and feedback trends.
• Brand Standards: Ensure service delivery aligns with brand expectations.

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Skills:

• Degree in Hospitality Management or related field.
• Minimum 3 years in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Proficiency in hospitality software systems.

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

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Job Brief:

Responsible for carrying out operational and tactical IR activities. Serve as a point of contact with buy and sell-side analysts and investors. Involvement with institutional investors and assist in analysis of the company share register to highlight major regional shifts and track active funds.

Your Responsibilities:

• Primary point of contact with buy and sell side analysts and investors
• Assist in analysis of sell side financial models and assess broker reports / market opinion on the company and the industry and use this information towards making recommendations and formulating the IR and business strategy
• Act as a POC for shareholders inquiries
• Understands local compliance regulations for listed companies and is familiar with applicable corporate governance requirements
• Assist with preparing corporate presentations and any IR communication materials with investors
• Prepare quarterly financial releases
• Responsible for overseeing and managing quarterly earnings and conference calls
• Assist in duct research and analysis of peers , sectors and markets
• Monitor market performance and undertake feedback & perception studies
• Assist with analysis of capital markets data
• Analyze and present financial trends, competitor behavior, shareholder issues, and anything else that could impact the business
• Must be able to perform in a high-pressure environment, and be able to meet tight deadlines

Your Qualifications

• Bachelor’s Degree from a reputable university in one of four disciplines: economics, business administration, finance or accounting
• MBA an advantage
• Minimum 2 to 5 years’ experience, preferably in an investment firm
• Background in valuation and modelling

Your Proficiencies

• Strong analytical and mathematical skills
• Advanced knowledge in Microsoft Excel
• Bilingual (Arabic & English)

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

• Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites.
• Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
• World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
• State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
• Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. Job Description

  MAIN DUTIES AND RESPONSIBILITIES:

  • Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  • Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
  • Register and process check in/out for all VIPs guests efficiently and professionally.
  • Escort VIP guests to their rooms.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
  • Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Ensure that all messages, mails and packages are delivered to the guest room.
  • Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
  • Follow up with Bell desk regards shuttle Bus.
  • Daily courteous calls to VIP rooms, so too with other guests.
  • Report any unusual occurrences or requested to manager.
  • Be aware of the hotel accident Prevention Policies.
  • Ensure the cleanliness and neatness of front office area.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • Re-announce VIP rooms to Housekeeping and F&B departments.
  • Check if all departure details for the day have been taken, as well as for the next day.
  • To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
  • Check VIP rooms after amenities are placed.
  • Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.
  • File daily guest relations report and documents systematically.
  • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
  • Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
  • Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
  • To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary. Qualifications

    University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. Must speak German Language

    Additional Information
    1. Competitive Salary and Compensation:
       • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
    2. Training and Development Opportunities:
       • Access to training programs and development opportunities to enhance skills and advance within the company.
    3. Career Advancement:
       • Opportunities for career growth and advancement within the Rixos Hotels group.
    4. Health and Wellness Benefits:
       • Comprehensive health insurance coverage.
    5. Employee Recognition Programs:
       • Recognition programs to acknowledge and reward outstanding performance and dedication.
    6. Work-Life Balance:
       • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
    7. Uniforms and Dress Code:
       • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
    8. Social Events and Activities:
       • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
    9. Transportation Services:
       • Transportation services.
    10. Employee Wellness Programs:
        • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

Overview

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

MAIN DUTIES AND RESPONSIBILITIES:

• Prepare for daily VIP arrivals in terms of room allocation, amenities and special requests of Guests.
• Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink).
• Register and process check in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon Guests’ departure.
• Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails and packages are delivered to the guest room.
• Assist at the Information counter, Foreign Exchange and Business Centre, as and when assigned.
• Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint are handled efficiently & courteously.
• Follow up with Bell desk regards shuttle Bus.
• Daily courteous calls to VIP rooms, and to other guests as well.
• Report any unusual occurrences or requests to the manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up on pending tasks. Identify any special assignments for the day.
• Check hotel situation, occupancy, functions, groups, VIPs.
• Re-announce VIP rooms to Housekeeping and F&B departments.
• Check if all departure details for the day have been taken, as well as for the next day.
• Arrange bouquets, cakes and cards for guest anniversaries and birthdays.
• Check VIP rooms after amenities are placed.
• Coordinate with the lobby manager regarding arrival & departure transport arrangements for the day.
• File daily guest relations report and documents systematically.
• At the end of the shift, communicate all information needed for the next shift to run smoothly.
• Coordinate with Front Office, Housekeeping, F&B and with the General Manager regarding MIPs and VIPs.
• Review guest comments daily and take direct action when necessary to improve experience.
• Effectively handle all guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments and inform the General Manager where necessary.

University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5-star hotel.

Must speak German Language

• Competitive Salary and Compensation:
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities:
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits:
  • Comprehensive health insurance coverage.
• Employee Recognition Programs:
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance:
  • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code:
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities:
  • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services:
  • Transportation services.
• Employee Wellness Programs:
  • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

Supporting business areas with Anti-Money Laundering (AML) transaction monitoring activities in customer outreach is a key responsibility.

As a specialist, you will ensure compliance with regulatory requirements by providing exceptional support in customer outreach.

• Bachelor's Degree or higher in Management, Banking, or Finance.
• Excellent communication and interpersonal skills.
• Able to work in a team environment, meet deadlines, and manage challenging workloads.
• Fluency in English is required; proficiency in Russian is preferred.
• Demonstrate attention to detail and accuracy when handling sensitive information.