142 Etihad Airways jobs in Abu Dhabi

Job Title

Front Desk Officer Receptionist

• Maximize revenue from room sales.
• Prepare guest name lists for effective check-in and check-out experiences.
• Coordinate arrivals and departures efficiently.
• Deliver personalized service to guests throughout their stay.
• Assist with registration, luggage, transportation, and payment arrangements.
• Escort guests to their rooms and brief staff on room numbers.
• Showcase hotel facilities and features to enhance the guest experience.
• Respond promptly to guest requests and inquiries.
• Recommend food and beverage options within the hotel.
• Brief next shift personnel on handover procedures.
• Provide accurate information and directions to guests in line with hotel standards.
• Operate the Business Center, offering administrative services.
• Ensure timely delivery of mail and messages.
• Maintain knowledge about cashier policies, credit cards, traveler's cheques, currencies, and foreign exchange.
• Effectively manage and distribute guest room keys.
• Maintain strict adherence to hotel standards and policies.
• Inform management of guest feedback or unusual events.

We are seeking a highly skilled and motivated Call Center Representative to join our team. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.

About the Role:

• The successful candidate will be responsible for providing exceptional customer service to clients via phone, email, or other channels.
• They will also be required to resolve customer complaints in a timely and professional manner.
• Additional responsibilities may include upselling products, handling customer inquiries, and maintaining accurate records.

Key Requirements:

• A high school diploma is required; relevant experience in the banking sector is preferred.
• The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.
• Knowledge of product features, policies, and procedures is essential.
• Possessing strong problem-solving skills and attention to detail is crucial.

Benefits:

• Opportunities for career growth and development.
• A competitive salary and benefits package.
• A dynamic and supportive work environment.

Company Description:

We are a leading financial institution dedicated to providing top-notch services to our clients. Our goal is to deliver exceptional customer experiences and build long-term relationships.

Job Purpose:

To serve customers by providing product information, resolving issues, and maintaining quality standards. Ensure financial and reputational integrity of the organization and provide end-to-end solutions for better customer service experience.

Accountabilities:

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handling and resolving customer complaints to customer satisfaction within defined authority limits and escalate as per process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
• Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data.
• Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
• Attend to special tasks assigned by team leader and Managers.
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre.

Minimum Qualifications:

• High School

Minimum Experience

• 0 – 2 years relevant experience in banking sector

Knowledge, Skills, And Attributes

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
• Excellent communication skill in English & Arabic.

Additional Information

• Should hold a Valid UAEN family book (Mandatory)

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and / or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and / or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and / or program, additional experience / skills may be required
• Job requirements may vary by country and will not contravene any local laws

Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE :

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location :

Language Requirements :

Time Type :

Customer Service Advisor
• ARE Abu Dhabi, Building Khaleej Area

The role of a Customer Service Coordinator involves providing exceptional support to our team by handling all incoming and outgoing correspondence, emails, and deliveries. This is an excellent opportunity for someone who possesses strong communication skills, organizational abilities, and proficiency in MS Office.

Responsibilities:

• Welcoming visitors in a professional manner.
• Ensuring the reception area remains tidy and presentable at all times.
• Managing scheduling appointments, meetings, and maintaining calendars.
• Providing administrative and clerical support as needed.

Requirements:

• High school diploma or equivalent; a diploma/degree in Administration or related field is highly desirable.
• Previous experience in customer-facing roles or administration is preferred.

Nice to Have:

• Diploma/degree in Administration or related field.
• Proficiency in MS Office (Word, Excel, Outlook).

Key Skills:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A positive, customer-focused attitude.

We are seeking a highly skilled Food and Beverage Attendant to provide exceptional customer service in our dining establishments. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

The ideal candidate will be responsible for taking orders, serving food and beverages, maintaining cleanliness, and ensuring guests have a pleasant dining experience.

• Provide outstanding customer service in a fast-paced environment.
• Take orders accurately and serve food and beverages promptly.
• Maintain a clean and organized workspace at all times.
• Ensure that all guests have a positive dining experience.

• Previous experience in F&B or hospitality service preferred.
• Good communication and interpersonal skills.
• Friendly, well-groomed, and guest-focused attitude.
• Ability to work well under pressure and in a team.
• Basic understanding of food and beverage service standards.
• Fluent in English; knowledge of additional languages is a plus.
• Education - preferably a diploma, high school, or certificate holder.

As a member of our team, you will enjoy a range of benefits including competitive compensation, opportunities for growth and development, and a supportive work environment.

Our resort is a welcoming, family-friendly destination in the heart of the desert. We offer a unique opportunity to grow your career in a warm and supportive environment.

We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees.

Improve your career with our Customer Service Officer role.

This is an exciting opportunity to join a dynamic team as a Customer Service Officer. You will play a vital role in delivering exceptional customer experiences and achieving sales targets.

• Sell and promote asset and liability products to customers, ensuring they understand the benefits and features of each product.
• Prepare and assess loan product applications, recommending suitable options and forwarding for approval.
• Process customer requests efficiently, including account opening, online requests, and returned cheque delivery.
• Encourage customers to build their balances by migrating them to higher customer programs.
• Identify potential customers and refer them to Elite lounges and centers, generating leads for high-value programs.
• Educate customers about automated channels, promoting the use of ATMs, call centers, and online banking.
• Attract new customers through personal relations and referrals, responding to inquiries from existing customers.
• Meet individual sales targets and contribute to daily retail sales team meetings.
• Online Banking: Achieve monthly onboarding targets by actively encouraging customers to use alternative channels, reducing branch traffic and call center calls.
• NPS: Deliver exceptional customer experiences, meeting assigned targets by representing company values and following a customer-obsessed methodology.

• A High School diploma or equivalent.

• 2 years' experience in the banking sector, with familiarity with bank products, customer service, and related policies and procedures.

• Not Applicable

• Full-time

• Other

• Banking