49 Etihad Airways jobs in Abu Dhabi

Our Cabin Crew are truly global citizens who share a collective passion for caring for our guests, inspired by the traditional Arabian hospitality found in our home, Abu Dhabi. Our Cabin Crew aspire to surpass our guests’ expectations and inspire our customers through innovative hospitality whilst ensuring the onboard safety of each of our guests. We are currently looking for exceptional people to join our team of award-winning Cabin Crew. If you have a desire to provide world-class in-flight service whilst travelling the world, we encourage you to apply for one of these truly amazing positions.

Education & Experience

1. Minimum High School certification or any higher education
2. Fluent English verbal and written comprehension; another language is an additional benefit
3. Must be at least 21 years old
4. Minimum height is 160cm
5. No tattoos or body piercing (exception for one earring in the lower lobe of each ear for females only) that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted)
6. No criminal record
7. Excellent personal presentation, style and image
8. Willing to serve alcohol, including during the holy month of Ramadan
9. Willing to comply with UAE and GCAA visa requirements
10. Confident in water and able to swim with the aid of a flotation device

SKILLS

1. Communication Skills – Excellent
2. Customer Orientation – Excellent
3. English Language skills – Excellent

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and / or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and / or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and / or program, additional experience / skills may be required
• Job requirements may vary by country and will not contravene any local laws

Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE :

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location :

Language Requirements :

Time Type :

Customer Service Advisor
• ARE Abu Dhabi, Building Khaleej Area

Customer Service Representative (Part Time)

SECTION I: JOB PURPOSE

The purpose of this position is to act as the first interaction phase with prospect students and to connect ADU with external entities to achieve student recruitment target.

SECTION II: KEY RESPONSIBILITIES (up to eight)

Student Recruitment

· Acts as the first interaction phase with prospect students and to connect ADU with external entities to achieve student recruitment target.

· Extracts contacts from Call Centerdatabase, performs phone calls to attract student to join ADU.

· Receives call/queries through phone and emails from prospect students/their parents and inform them on available specializations, advises them on admission requirements, and guides them through completing the required documents until they submit their applications to the admission department.

· Handles international student's queries through phone and emails, provides information on admission requirements and visa procedures, and guides them through completing the required documents until they submit their applications to the admission department.

· Updates database, obtains reports and statistics from the ERP on applied students to measure the performance of the Call Center.

Customer Services

· Caters to all queries received from existing students through the toll free number and imparts excellent customer service as per ADU standards.

· Receives calls and emails from current students and parents on letters requests, grades queries, refunds, payment instalments etc., follows up with concerned departments and responds back to callers.

· Receives complaints and suggestions through phone calls/emails to forward them to the concerned departments

· Handles Operator calls overflow in absence of the Operator; attends phone calls, answers generic queries, screens and directs/transfer calls to the relevant college/department/employee.

· Takes messages for unavailable employees and sends emails to the unavailable employee to inform them about the caller.

Support other ADU Units

· Conducts call surveys and outbound calls on behalf of the different departments to students as per the project requirements.

· Assists other ADU departments with call campaigns such as Survey on Internship, Survey on Employer Feedback, Donor's Relations, and Institutional Research Surveys.

· Performs the necessary phone communications for major ADU events such as Graduation Ceremony, Educational Exhibitions, Student Recruitment Campaigns, VIP visits, and Alumni Homecoming Event.

SECTION III: KNOWLEDGE AND SKILLS

Minimum Educational Qualifications Required for the Role: Bachelor's degree

Minimum Years of Experience Required: 0-2 year of experience

Nature of Relevant Experience Required: Experience in Customer Service or Call Centre

Language - Skills: English is a must; Arabic is required

Special Skills and Abilities: Microsoft Office Skills, Excellent spoken & written Communication Skills, Negotiation & Sales Skills, Interpersonal Skills, Knowledge of using CRM and Contact Centre software like Genesys, Multi-tasking, Time management, Telephone etiquette

Deadline for Applications to be submitted by 22nd July 2025. Only shortlisted candidates will be contacted.

• Full-time
• Sub Division: FAB Islamic Finance
• Division: Personal, Wealth & Business Banking

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond to customer queries through various channels, including phone, email, and chat
• Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
• Maintain accurate records of customer interactions and transactions using CRM systems
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
• Collaborate with cross-functional teams to improve customer experience and service quality
• Stay updated on company products, services, and policies to provide accurate information to customers
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive team environment by supporting colleagues and sharing best practices

• Strong verbal and written communication skills in both Arabic and English
• Excellent problem-solving abilities and attention to detail
• Customer-oriented mindset with a passion for delivering exceptional service
• Proficiency in customer service software and CRM systems
• Previous experience in customer service or a related field (1-2 years preferred)
• Bachelor's degree preferred
• In-depth knowledge of UAE culture and business practices
• Ability to remain calm and professional in challenging situations
• Strong time management and organizational skills
• Flexibility to work in shifts, including weekends and holidays if required
• UAE national status (Emiratization requirement)

A Front Office Supervisor plays a pivotal role in the effective management of daily operations, interacting with customers and guests to deliver exceptional service.

• Supervise the efficient operation of reception, including check-in and check-out procedures.
• Support team members in handling guest requests and enquiries to achieve positive outcomes.
• Maintain open communication with colleagues regarding relevant feedback from guests and other departments.
• Provide outstanding customer service at all times.
• Inform the team of special events or VIP guests for events or general accommodations.
• Develop comprehensive knowledge of hotel room categories, rates, packages, promotions, and product offerings to perform daily duties effectively.
• Monitor appearance standards and performance of the Front Office Team, emphasizing training and teamwork.
• Maximize room occupancy by promoting hotel services and facilities through upselling techniques.
• Ensure team members have up-to-date knowledge of room categories, rates, packages, promotions, local area, and general product information necessary for their duties.
• Demonstrate leadership characteristics that inspire team members to exceed standards.
• Adhere to health regulations and follow correct procedures when required.
• Foster collaboration with other departments as needed and maintain good working relationships with team members.

• Previous experience in a customer-focused industry.
• A desire to progress within the Hospitality industry.
• A positive attitude and strong communication skills.
• A commitment to delivering high-level customer service.
• Excellent grooming standards.
• The ability to work independently and as part of a team.
• A competent level of IT proficiency.

We are committed to being a leader in the hospitality industry, providing exceptional guest experiences across our global brands. As a Front Office Supervisor, you will be part of a dynamic team that strives to create remarkable hospitality experiences around the world every day.

Join to apply for the Customer Service Representative (Emiratized Role) role at First Abu Dhabi Bank (FAB) .

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Join us to make a lasting impact on our company, industry, and community. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

Provide excellent customer service by handling incoming calls, resolving product and service issues, and maintaining high-quality standards. Ensure the financial and reputational integrity of the organization by offering end-to-end solutions for a better customer experience.

Specific responsibilities include:

1. Attending to customer inquiries within quality guidelines.
2. Handling and resolving complaints satisfactorily and escalating when necessary.
3. Recommending products or services based on customer needs.
4. Achieving service standards and customer satisfaction targets.
5. Generating leads and upselling FAB products.
6. Maintaining customer records and ensuring data confidentiality.
7. Adhering to bank policies, standards, and local regulations.
8. Participating in special tasks assigned by team leaders or managers.
9. Demonstrating flexibility in shift schedules to meet service levels.

Qualifications

• High School diploma or equivalent.

Experience

• 0 – 2 years relevant banking experience.

Knowledge, Skills, and Attributes

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
• Excellent communication skills in English & Arabic.

As a key member of our team, you will be responsible for attending to walk-in customers and providing exceptional customer service. This role requires strong communication skills, the ability to work in a fast-paced environment, and a passion for delivering results.

The purpose of this role is to provide support to customers by responding to their inquiries and resolving any issues they may have. You will also be responsible for maintaining accurate records and ensuring that all customer interactions are documented and reported as required.

Key Accountabilities of the role:

• Maintain accurate log for the walk-in customers
• Ensure TAT is adhered to and where possible exceed customer expectations
• Sales support
• MIS maintenance for requests
• Updating cases in the system timely manner
• Ensure compliance with bank policies

Results Required:

• Accurate MIS system
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

This role requires the following skills and qualifications:

• Pro active and very energetic
• Customer service skills in order communicate and to handle walk in customers
• Display flexibility in dealing with clients and other team members
• Fluency in Arabic and English
• Excellent communication skills
• Highly organized

Previous banking experience in similar role is preferred but not required.

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Associate.

This role will be responsible for providing exceptional customer service by handling incoming calls, resolving product and service issues, and maintaining high-quality standards. The ideal candidate will possess excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment.

1. Key Responsibilities:
2. Attending to customer inquiries within quality guidelines.
3. Handling and resolving complaints satisfactorily and escalating when necessary.
4. Recommending products or services based on customer needs.
5. Achieving service standards and customer satisfaction targets.
6. Generating leads and upselling bank products.
7. Maintaining customer records and ensuring data confidentiality.
8. Adhering to bank policies, standards, and local regulations.
9. Participating in special tasks assigned by team leaders or managers.
10. Demonstrating flexibility in shift schedules to meet service levels.

• Qualifications:
• High School diploma or equivalent.

• Experience:
• 0 – 2 years relevant banking experience.

• Skills and Attributes:
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
• Excellent communication skills in English & Arabic.