What Jobs are available for Etisalat in Abu Dhabi?

Job Title:
Customer Service Advisor - Arabic Speaker - Abudhabi
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Abu Dhabi - Building Khaleej Area
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Overview

Customer Service Clerk | Job in Dubai

Organization: Legacy Emirates Group

Details

• Position Held: Clerk in Customer Service
• Location: Dubai
• Who can come? Immediately

Qualifications

• The worthy applicant should be well-spoken, well-groomed, diligent, committed, truthful, and accountable.
• Proficient in Excel.
• Freshmen can also apply; motivated to learn.

Salary

AED 5500 will be the starting salary, but if the candidate is worthy, it might reach AED 6000.

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Customer Service Advisor - Arabic Speaker - Abudhabi page is loaded Customer Service Advisor - Arabic Speaker - Abudhabi Apply locations ARE Abu Dhabi - Building Khaleej Area posted on Posted 30+ Days Ago job requisition id R

Job Title:

Customer Service Advisor - Arabic Speaker - Abudhabi

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required

• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem solving skills

• Demonstrate strong probing and problem solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Abu Dhabi - Building Khaleej Area

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future.
Some call us a global technology and services leader.
But we’re so much more. Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands
solve their toughest business challenges. Whether it’s……
designing game-changing brand experiences,
building and scaling secure AI technologies,
or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology,
and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.

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Customer Service Officer – Non-Motor - Abu Dhabi Job Description

Underwriting/Placement and Servicing for New Clients and Managing Existing clients

Eligibility Criteria :

Placement:

• Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.
• Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.
• Negotiating target rates with the Market.

Account Management:

• Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.
• Working with clients to expand and develop their coverage to ensure they have the right cover.
• Ensuring retention levels and targeted department budget is met.
• Support the business development colleagues to achieve business objectives.
• Working in a compliant and timely manner on renewals

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Customer Service Officer – Non-Motor - Abu Dhabi Job Description

Responsible for underwriting, placement, and servicing for new clients, as well as managing existing clients.

Eligibility Criteria :

Placement:

• Develop strong relationships with underwriters and operational staff in the insurance market to enhance collaboration and maximize business opportunities.
• Ensure successful placement of general insurance business for Gargash clients in the local/regional market by leveraging market knowledge and negotiating the best rates.
• Negotiate target rates with the market.

Account Management:

• Advise clients on renewals, manage relationships with key stakeholders, and deliver outstanding service.
• Work with clients to expand and develop their coverage to ensure appropriate coverage.
• Ensure retention levels and departmental budget targets are met.
• Support business development colleagues to achieve objectives.
• Handle renewals in a compliant and timely manner.

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Job Title:
Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker)
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Hospital/ Medical/ Insurance industry experience preferred
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Abu Dhabi - Building Khaleej Area
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

About the Role

We are seeking an experienced Azure Network and Security Engineer with 8+ years of experience in designing, implementing, and managing secure enterprise cloud environments. This role will be responsible for ensuring the stability, performance, and security of Azure network infrastructure, enforcing security controls, and supporting long-term client engagements onsite in Abu Dhabi.

Key Responsibilities

• Design, implement, and manage Azure networking components including VNets, NSGs, Azure Firewall, Application Gateway, and ExpressRoute/ VPN Gateways.
• Lead network security architecture planning, ensuring compliance with zero-trust security models and enterprise security standards.
• Configure and manage Azure security services such as Defender for Cloud, Azure Sentinel (SIEM), Key Vault, and Security Center.
• Monitor network traffic, identify potential threats, and implement proactive security measures.
• Troubleshoot network performance issues, connectivity, and security incidents in a hybrid (cloud + on-prem) environment.
• Collaborate with Cloud Architects, Security teams, and DevOps engineers to integrate network security into infrastructure-as-code deployments (Terraform, Bicep, ARM templates).
• Conduct regular vulnerability assessments and support security audits, ensuring compliance with ISO27001, NIST, or other relevant frameworks.
• Create and maintain detailed network diagrams, documentation, and runbooks for operational handover.
• Provide L3 support for critical network and security incidents, ensuring minimal downtime and impact.

Required Skills & Experience

• 8+ years of experience in network engineering and cloud security , with at least 3+ years focused on Microsoft Azure.
• Strong expertise in Azure Networking : VNet Peering, UDR, NSG, Load Balancers (Standard/Private), ExpressRoute, VPN Gateways, Private Endpoints.
• Hands-on experience with Azure Security Services : Azure Firewall, Defender for Cloud, Key Vault, Sentinel, Application Gateway WAF, Conditional Access.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, Routing & Switching, SD-WAN , and network troubleshooting tools.
• Knowledge of identity and access management (IAM) and integration with Azure AD / Entra ID.
• Familiarity with cloud governance, security compliance frameworks (ISO27001, NIST, CIS Benchmarks) .
• Scripting knowledge (PowerShell, Python) for automation of security and network tasks is a plus.
• Relevant Microsoft Certifications preferred (AZ-700, SC-200, SC-300, AZ-500).

Soft Skills & Attributes

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and in collaboration with cross-functional teams.
• Willingness to relocate and work onsite in Abu Dhabi for long-term engagement.

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About the Role

We are seeking an experienced Azure Network and Security Engineer with 8+ years of experience in designing, implementing, and managing secure enterprise cloud environments. This role will be responsible for ensuring the stability, performance, and security of Azure network infrastructure, enforcing security controls, and supporting long-term client engagements onsite in Abu Dhabi.

Key Responsibilities

• Design, implement, and manage Azure networking components including VNets, NSGs, Azure Firewall, Application Gateway, and ExpressRoute/ VPN Gateways.
• Lead network security architecture planning, ensuring compliance with zero-trust security models and enterprise security standards.
• Configure and manage Azure security services such as Defender for Cloud, Azure Sentinel (SIEM), Key Vault, and Security Center.
• Monitor network traffic, identify potential threats, and implement proactive security measures.
• Troubleshoot network performance issues, connectivity, and security incidents in a hybrid (cloud + on-prem) environment.
• Collaborate with Cloud Architects, Security teams, and DevOps engineers to integrate network security into infrastructure-as-code deployments (Terraform, Bicep, ARM templates).
• Conduct regular vulnerability assessments and support security audits, ensuring compliance with ISO27001, NIST, or other relevant frameworks.
• Create and maintain detailed network diagrams, documentation, and runbooks for operational handover.
• Provide L3 support for critical network and security incidents, ensuring minimal downtime and impact.

Required Skills & Experience

• 8+ years of experience in network engineering and cloud security , with at least 3+ years focused on Microsoft Azure.
• Strong expertise in Azure Networking : VNet Peering, UDR, NSG, Load Balancers (Standard/Private), ExpressRoute, VPN Gateways, Private Endpoints.
• Hands-on experience with Azure Security Services : Azure Firewall, Defender for Cloud, Key Vault, Sentinel, Application Gateway WAF, Conditional Access.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, Routing & Switching, SD-WAN , and network troubleshooting tools.
• Knowledge of identity and access management (IAM) and integration with Azure AD / Entra ID.
• Familiarity with cloud governance, security compliance frameworks (ISO27001, NIST, CIS Benchmarks) .
• Scripting knowledge (PowerShell, Python) for automation of security and network tasks is a plus.
• Relevant Microsoft Certifications preferred (AZ-700, SC-200, SC-300, AZ-500).

Soft Skills & Attributes

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and in collaboration with cross-functional teams.
• Willingness to relocate and work onsite in Abu Dhabi for long-term engagement.

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Abu Dhabi, United Arab Emirates | Posted on 11/22/2024

We are seeking a highly skilled and motivated Network & Security Engineer to design, implement, and maintain the company’s network and security infrastructure. The ideal candidate will possess a deep understanding of network protocols, security policies, and firewall management, combined with the ability to troubleshoot complex network and security issues.

You will collaborate with cross-functional teams to ensure the security, efficiency, and performance of all IT systems, enabling secure communication, data transfer, and protection from cyber threats.

Network Infrastructure Design & Implementation:

• Design, deploy, and maintain local and wide area network (LAN/WAN) solutions.
• Configure and troubleshoot network devices including routers, switches, firewalls, and wireless access points.
• Manage and monitor network performance, ensuring optimal uptime and minimal disruptions.
• Implement and manage VPNs, SD-WAN, and other remote access technologies.

Network Security Management:

• Develop and enforce security policies and best practices for network infrastructure.
• Configure, monitor, and manage firewalls (e.g., Palo Alto, Cisco, Fortinet, Checkpoint).
• Implement Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS).
• Perform regular vulnerability assessments and penetration testing.
• Ensure compliance with internal and external security standards (e.g., ISO 27001, NIST, GDPR).
• Act as the first point of contact for network and security-related incidents.
• Investigate, analyze, and resolve network and security issues in a timely manner.
• Respond to security alerts and take appropriate action, such as mitigation or escalation.
• Perform root cause analysis and implement corrective actions to prevent recurrence.

Security Monitoring & Reporting:

• Continuously monitor network traffic for suspicious activities and potential security breaches.
• Maintain network security logs and generate reports for management.
• Assist with security audits and risk assessments, identifying potential vulnerabilities.
• Collaborate with IT teams, vendors, and other departments to implement network and security solutions.
• Provide technical expertise and support to other teams for troubleshooting and resolving network issues.
• Document network configurations, security measures, incident resolutions, and best practices.

Requirements

Required Qualifications:

Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Certifications:

• Cisco Certified Network Associate (CCNA), JNCIA, or equivalent certifications.
• Additional certifications (e.g., Palo Alto, Checkpoint, Fortinet, AWS Certified Security Specialty) are a plus.

Required Experience:

• Minimum 3-5 years of experience in network engineering or security roles.
• Proven experience with network devices (routers, switches, firewalls) and security technologies (IDS/IPS, VPN, NDR, WAF, Load Balancers).
• Experience with cloud networks and hybrid environments (AWS, Azure, Google Cloud) is a plus.

Required Skills:

• Strong knowledge of TCP/IP, BGP, OSPF, DNS, DHCP, VLANs, and network troubleshooting.
• Proficiency in firewall and VPN technologies (Palo Alto, Fortinet, Cisco FTD).
• Experience with network switches & routers (Cisco, Juniper, Huawei)
• Experience with SDN (Cisco ACI)
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, Wireshark).
• Experience with Load Balancers/WAF (F5, Array)
• Experience with NAC (Cisco ISE, Forescout)
• Familiarity with network security best practices, encryption technologies, and secure network design.
• Excellent troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.

Preferred Qualifications:

• Experience with automation tools (e.g., Ansible, Terraform, Python scripting).
• Experience with DNS Security (F5, Infoblox)
• Familiarity with security Email Security tools (e.g., Fortimail, Proofpoint).
• Knowledge of regulatory compliance standards and frameworks (e.g., GDPR, HIPAA, PCI DSS)
  

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