545 Hotel Staff jobs in Sharjah

As a Front Office Supervisor, you will oversee the daily operations of our hotel's front desk, ensuring seamless guest experiences and efficient service delivery. Your leadership skills will drive success in this dynamic role.

Key Responsibilities:

• Supervise front desk staff to maintain high standards of service quality
• Coordinate with housekeeping and other departments to ensure smooth room preparations and guest check-ins
• Manage guest registration, handling requests and resolving any issues promptly
• Ensure compliance with hotel policies, procedures, and safety protocols
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Lead by example, demonstrating exceptional customer service skills and maintaining a positive attitude

Requirements:

• Degree or diploma in Hospitality Management or related field
• Proven supervisory experience in a hospitality setting
• Excellent communication, leadership, and problem-solving skills
• Ability to work effectively under pressure and prioritize tasks efficiently
• Knowledge of property management systems (PMS) and cash handling procedures

Benefits:

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. Our inclusive workplace culture values diversity, equality, and respect for all employees.

About Us:

We are a leading hospitality company dedicated to delivering exceptional guest experiences through our passionate team members and commitment to excellence.

The primary role of the Head Housekeeping Attendant is to maintain a clean and orderly environment for hotel guests.

1. Cleanliness Expertise: Conduct thorough daily room assignments, preparing equipment as needed to ensure efficient task execution throughout the day.
2. Maintenance of Safety Standards: Adhere to key handling procedures meticulously to provide a safe and secure environment for all individuals.
3. Collaboration with Colleagues: Attend regular team briefings, communicate operational or guest issues effectively, and foster open communication channels.
4. Amenity Replenishment: Maintain and clean guest rooms, replenish used items according to established protocols, arrange personal belongings, and collect Room Service trays.
5. Hygiene and Cleanliness: Ensure bathrooms are clean and well-stocked, adhering to set standards of performance and hotel safety regulations.
6. Issue Reporting: Promptly report any lost, found, or damaged items in guest rooms to the Housekeeping Supervisor for record-keeping and necessary action.
7. Guest Room Inspections: Regularly inspect guest rooms according to established standards, providing constructive feedback to Room Attendants to promote performance improvement and adherence to set expectations.

• This entry-level position requires full-time working hours.

We are seeking a highly skilled Personal Assistant to provide exceptional support to hotel guests. This individual will be responsible for arranging transportation bookings, directions, and other services, as well as providing valuable insights into local attractions and amenities.

• Assist hotel guests with transportation bookings and directions
• Offer expert advice on local activities, restaurants, and services
• Deliver outstanding customer service and resolve inquiries promptly

• Detailed knowledge of the local area
• Exceptional communication and interpersonal skills

This role offers a competitive salary and opportunities for career growth.

Role Overview

• We are seeking a professional to provide exceptional service to our guests, focusing on building relationships and delivering a personalized experience.
• The ideal candidate will be friendly, courteous, and possess excellent communication skills.
• They will work closely with the front office team to ensure seamless guest experiences.
• The role requires attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

Responsibilities

• To take time to get to know our guests and provide service that is sincere, warm, and enthusiastic, ensuring their satisfaction.
• Show presence in the hotel lobby and offer assistance as needed.
• Work collaboratively with other departments to resolve guest issues and exceed expectations.
• Take opportunities to delight our guests and build long-term relationships.

Key Deliverables

• Awareness of local activities and recreation options.
• Familiarity with the hotel's daily operations, including occupancy, functions, and group events.
• Review of the log book to identify any special assignments or tasks.
• Product knowledge of all hotel facilities and services.

Operations

• Follow grooming standards at all times.
• Attend scheduled training classes to enhance skills and knowledge.
• Cultivate a positive and respectful team atmosphere within the department and across other areas.
• Perform duties according to OSM Standards and align with the company's core values and behaviors.
• Check equipment regularly and report any issues to IT or Engineering.
• Handle guest complaints and communicate effectively with the manager.
• Efficiently manage guest luggage, ensuring safety and security during arrival, stay, and departure.
• Park guest and visitor vehicles in designated hotel parking areas.
• Resolve guest complaints and requests by liaising with relevant departments for prompt follow-up.
• Issue guest room key cards and maintain effective control measures for guest security.
• Report unusual occurrences or requests to the concierge desk.
• Maintain the cleanliness, safety, and hygiene of the concierge desk area.
• Support lobby paging services under the supervision of the concierge.
• Engage in suggestive selling and familiarize guests with hotel facilities.
• Collaborate with Front Office to protect guest payment folios at all times.
• Accompany guests to their rooms and provide explanations about hotel facilities and in-room amenities.
• Ensure luggage is placed for guest unpacking.
• Greet guests upon arrival and departure, providing directions as needed.
• Provide friendly and courteous service, responding promptly to all requests and inquiries.
• Communicate essential information to the next shift at the end of the day.
• Maintain ongoing contact with hotel guests to address problems or complaints efficiently and courteously.
• Deliver messages, newspapers, parcels, and packages to guests according to hotel policy.
• Arrange guest transportation requests, including limousine service, shuttle bus, and car rentals, in coordination with the hotel's rental agent.
• Familiarize yourself with Mövenpick Hotels & Resorts policies regarding fire, hygiene, health, and safety.

Driver Responsibilities

• Guests should arrive at their destinations in clean and well-maintained cars.
• Know the guest's destination and the quickest route; if unsure, ask or switch drivers to avoid misrouting.
• Maintain cleanliness and professionalism at all times.
• Respect road signs and speed limits.
• Assist guests with loading/unloading luggage and adjust radio, climate control as requested.
• Avoid unnecessary conversation; engage appropriately when guests are receptive.
• Avoid gossip about the hotel, guests, or competitors.
• Keep the car fuel tank full and uniform clean.
• Have updated traffic information before trips.
• Report car faults promptly.
• Collaborate with Valet Parking and Limousine partners.
• Serve as an F&B ambassador and promote outlets.
• Avoid wearing strong aftershave.

Administration

• Handle telephone calls at the Concierge desk.
• File daily Concierge Desk reports and documents systematically under the supervision of the Concierge.
• Maintain accurate records/documentation as per operational and organizational requirements.

Hygiene/Personal Safety/Environment/Confidentiality

• Proper care of all equipment and furniture entrusted for Heartists' use.
• Familiarity with hotel policies and procedures, as well as hotel layout, emergency procedures.
• Knowledge of safety regulations to protect people and property.
• Adherence to the Environment Charter and sustainability efforts (energy saving, recycling, waste sorting).
• Compliance with Heartists Handbook rules and hotel policy on Fire, Hygiene, Health, and Safety.
• Confidential information safeguarded and not removed from the office.
• No disclosure of financial or other confidential hotel information.

Qualifications

• Valid UAE Driver's License.
• Previous experience working as a Driver or Bellman in a Hotel preferred.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages a plus.

A Guest Services Host plays a pivotal role in ensuring an exceptional experience for guests from check-in to check-out and beyond.

• Deliver outstanding reception services, creating lasting impressions on every guest interaction
• Maintain a seamless and efficient guest journey, handling check-ins, check-outs, and audit procedures with ease
• Provide personalized customer service at all times, exceeding guest expectations
• Collaborate closely with the Night Team to foster a culture of continuous learning and growth
• Maximize room occupancy and promote hotel services through strategic upselling techniques
• Ensure compliance with hotel security protocols, fire regulations, and health and safety standards
• Adhere to company brand standards and proficiently operate front-of-house equipment and property management systems

As a key member of our team, you will be responsible for:

• Providing exceptional customer service, responding promptly to guest queries and resolving issues efficiently
• Maintaining a high level of professionalism, adhering to company policies and procedures at all times
• Staying up-to-date with industry developments and best practices, applying this knowledge to continuously improve guest experiences
• Collaborating effectively with colleagues to achieve team goals and objectives
• Contributing to a positive and inclusive work environment, fostering open communication and mutual respect among team members

To succeed in this role, you will need to possess:

• A proven track record of delivering excellent customer service in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike
• A strong commitment to maintaining a high level of professionalism, adhering to company policies and procedures at all times
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively and manage multiple responsibilities
• A keen eye for detail, with the ability to maintain accuracy and precision in all aspects of your work
• Proficiency in IT systems, with a strong understanding of property management systems and front-of-house equipment

Job Overview:

We are seeking a highly skilled Room Attendant to join our team. As a key member of our hospitality staff, you will be responsible for ensuring that all guests receive exceptional service and have an unforgettable experience.

• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs in a timely and professional manner.
• Respond promptly to guest requests and other department inquiries with a smile, demonstrating a commitment to excellent customer service.
• Maintain a clean and professional appearance , adhering to quality expectations and standards that exceed our guests' expectations.
• Ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information at all times.
• Fulfill housekeeping duties including cleaning bathrooms, making beds, folding terry, vacuuming carpets, and performing floor care duties to the highest standard.
• Straighten desk items, furniture, and appliances , and dust and polish walls and furnishings to create a welcoming and comfortable environment for our guests.

Requirements and Qualifications:

• Minimum 1-2 years of experience in a similar role in a 5-star hotel or equivalent.
• Flexibility to take on various shifts as required, including weekends and holidays.
• Ability to work with minimal supervision while meeting high-performance standards and achieving exceptional results.

What We Offer:

A competitive compensation package, opportunities for career advancement, and a dynamic work environment that values teamwork and collaboration.

Are you a people person looking for a new challenge? This is an exciting opportunity to join our hotel team as a Reservation Agent. As part of the Accor network, we bring together more than 45 brands and 5,500 hotels worldwide.

We believe in our colleagues and their skills, providing them with the tools they need to succeed.

• Provide exceptional service to guests by being proactive, attentive, and responsive to their needs.
• Ensure the best selection and maximize revenue through effective up-selling techniques.
• Recommend property facilities and assist guests with information and requests, enhancing their overall experience.
• Book room reservations, enter rooming lists, and update accurate information efficiently and professionally.

• Guest-focused personality and strong interpersonal skills are essential for success in this role.
• Experience working with Opera or similar systems is an asset, but not required.
• Strong problem-solving abilities and fluency in English are required; additional languages are a plus.

As a member of our team, you will enjoy a dynamic work environment, opportunities for growth and development, and competitive compensation and benefits.

At our hotel, we strive to create a positive impact on our customers and colleagues alike. We are committed to providing exceptional service, exceeding expectations, and fostering a culture of inclusivity and respect.

Clean and prepare hotel rooms to exceed guest expectations by maintaining a high standard of cleanliness and organization. Ensure attention to detail in room preparation to appeal to guests' senses.

• Conduct thorough cleaning and maintenance of hotel rooms, bathrooms, and common areas.
• Maintain a high level of quality control and attention to detail in all aspects of the job.
• Work collaboratively with colleagues to achieve team goals and objectives.

1. Previous experience in housekeeping or related field (minimum 6 months).
2. Excellent interpersonal skills for effective communication and teamwork.
3. Good English communication skills for clear interaction with guests.
4. An eye for detail and ability to maintain high standards of quality.

This role offers an excellent opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and contributing to the overall success of the hotel.

As a Room Attendant, you will have the chance to develop your skills and knowledge in hospitality, working with a diverse range of guests and colleagues.

This is an opportunity to excel as a Guest Services Director in our luxury hotel, where you will play a pivotal role in ensuring the highest standards of guest satisfaction.

• Oversee and coordinate the Concierge, Bell Desk, and Transportation services to guarantee seamless and professional interactions with guests.

• Serve as the primary point of contact for guests, providing tailored recommendations and handling special requests such as restaurant bookings, yacht charters, private tours, event tickets, and more.

• Maintain exceptional service standards in alignment with our luxury brand values, fostering a culture of excellence within the team.

• Collaborate closely with internal departments (Housekeeping, Food and Beverage, Reservations, Security) to ensure prompt and accurate fulfillment of guest requests.

• Nurture and maintain strong relationships with local partners, luxury service providers, and tourism contacts to deliver VIP-level experiences for our discerning guests.

• Monitor guest feedback and address any issues swiftly to guarantee complete satisfaction.

• Support in training, mentoring, and scheduling concierge staff, emphasizing the importance of professional grooming, product knowledge, and etiquette.

• Assume the role of Chief Concierge when needed, ensuring continuity in guest service and maintaining high standards.

• Manage and maintain a comprehensive concierge database, ensuring that information on maps, menus, events, attractions, and other relevant details remains up-to-date and accessible.

• Assist in managing luggage delivery/storage, transportation requests, valet parking, and other guest-facing logistics to provide a seamless experience.

• A minimum of 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.

• Strong knowledge of Dubai and surrounding areas, including access to VIP contacts and services.

• Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are highly valued.

• A polished appearance and professional demeanor, aligned with luxury brand standards.

• Proficiency in hotel management software and Microsoft Office.

• Membership in Les Clefs d'Or (preferred but not mandatory).