306 Hotel Staff jobs in Sharjah

We are seeking a skilled professional to provide exceptional customer service as the primary point of contact for our guests.

• Welcome and greet guests in a professional and courteous manner.
• Manage all incoming calls, emails, and inquiries efficiently.
• Ensure seamless check-in and check-out processes for guests.
• Accurately manage reservations and maintain guest information.
• Provide detailed information about hotel facilities, services, and local attractions.
• Effectively resolve customer complaints and issues in a timely manner.
• Maintain a clean and organized front desk area at all times.

• Previous experience as a Front Desk Agent or similar role is required.
• Excellent communication and interpersonal skills are essential.
• Proficiency in Microsoft Office and hotel management software is necessary.
• Strong customer service skills are required.
• The ability to multitask and prioritize in a fast-paced environment is crucial.
• A high school diploma; additional certification in hospitality is an asset.

Why This Role Matters: As a Front Desk Agent, you will be the face of our organization, providing exceptional service to our guests. Your professionalism and attention to detail will ensure a seamless and enjoyable experience for our visitors.

The Housekeeping Room Attendant plays a vital role in maintaining the high standards of cleanliness and comfort for our guests.

The incumbent is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to established hotel standards.

• Clean assigned guest rooms according to hotel standards, including making beds, dusting furniture, replenishing supplies, cleaning bathrooms, and vacuuming carpets.
• Verify the physical status of the room and report any discrepancies to the Supervisor or Order Taker.
• Provide exceptional service to guests, answering questions and responding to requests in a friendly and caring manner.
• Report lost and found items to the Supervisor and coordinate with the Order Taker when to bring them down.
• Turn down service for assigned guest rooms, including turning down beds, replenishing supplies, and cleaning bathrooms if necessary.

Job Title: Guest Experience Manager

We are seeking a seasoned Guest Experience Manager to join our team. The ideal candidate will be responsible for delivering exceptional guest experiences, fostering strong relationships with guests and staff alike, and driving revenue growth through personalized engagement.

Key Responsibilities:

• Develop and implement strategies to enhance guest satisfaction and loyalty, leveraging data-driven insights and market trends.
• Collaborate closely with the front office team to ensure seamless guest interactions, from check-in to departure.
• Act as a liaison between guests and various departments, resolving issues promptly and efficiently.
• Stay up-to-date on hotel operations, services, and amenities, using this knowledge to tailor guest experiences and exceed expectations.
• Build and maintain relationships with high-value guests, identifying opportunities to upsell and cross-sell relevant services.
• Monitor and respond to online reviews, ensuring a positive reputation and addressing any concerns in a timely manner.
• Participate in regular training sessions to stay current on industry best practices, product knowledge, and service standards.
\(trongAccording to your experience and education level you should have: /strong

Qualifications:

• High School Diploma or equivalent required.
• College Degree or equivalent in Business Hospitality or related field preferred.
• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel.
• Strong English verbal and written communication skills.
• Basic computer skills.
• Proficiency with CRM database CRS and PMS.
• Clear knowledge of local area including tourist destinations and of-the-moment options.
• Passion for gracious friendly and fun customer service.
• Ability to multitask and to work independently with a close attention to detail in a fast-paced environment.
• Positive and productive working relationships with other employees and departments.
• Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.
\(strongWe offer: /strong

Benefits:

• A competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.
\(trongIf you are interested in this role, please submit your application. /strong

Remote Work: No

Employment Type: Full-time

The primary function of a Hotel Room Attendant is to ensure the cleanliness and comfort of hotel rooms, guaranteeing high levels of customer satisfaction.

• Maintaining the tidiness and organization of guest rooms
• Cleaning bathrooms, bedrooms, and other areas as needed
• Ensuring all amenities are in working order and replenished as necessary
• Providing exceptional customer service and addressing any guest concerns

• Ability to work effectively in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Demonstrated ability to maintain confidentiality and handle sensitive information

A career as a Hotel Room Attendant offers numerous benefits, including:

• A dynamic and supportive work environment

Housekeeping Room Attendant Job Description

A Housekeeping Room Attendant plays a crucial role in maintaining the highest standards of cleanliness and efficiency within hotel housekeeping operations.

Key Responsibilities:

• Ensure seamless guest service by addressing requests, analyzing requirements, and delegating tasks among team members.
• Maintain exceptional housekeeping and laundry standards, adhering to hotel brand guidelines.
• Supervise team performance, focusing on training and teamwork to optimize results.
• Coordinate room availability and releases with housekeeping supervision for timely guest service.
• Manage departmental operations, including employee scheduling, master key control, incident reporting, and linen handling.
• Monitor guest preferences and requests through CRM daily reports to provide prompt service.
• Arrange flowers for special occasions and handle linen embroidery as needed.
• Maintain lost and found items, donations, and uniform cleaning and repair schedules.
• Facilitate document and personnel traffic within the department and manage daily linen releases from laundry.
• Oversee guest laundry services, including daily clothing releases.
• Conduct monthly laundry expense and supply reconciliations.
• Cover for laundry attendants during absences or days off.

Desired Candidate Profile:

• Excellent planning, organizational, and communication skills.
• Previous laundry experience is essential.
• Strong interpersonal and customer service skills are required.
• Proficiency in Microsoft Office at an intermediate level is necessary.
• Commitment to delivering high-quality service and maintaining exceptional cleanliness standards.

Job Summary:
We are seeking an experienced and dynamic Hotel Manager to join our leadership team for the pre-opening of the tallest hotel in the world, located in the iconic Dubai Marina. This role requires a hands-on leader who will oversee daily operations, ensuring the smooth running of the hotel while delivering exceptional guest experiences, fostering team engagement, and driving operational efficiency.

Key Responsibilities

Pre-Opening Phase:

• Collaborate with the pre-opening team to develop and implement operational standards, processes, and systems across all departments.
• Oversee the recruitment, onboarding, and training of hotel staff to ensure all teams are aligned with the hotel's brand, service culture, and operational goals.
• Contribute to the development of the hotel s operational strategy, including SOPs (Standard Operating Procedures) for all departments.
• Ensure all areas of the hotel are set up, fully functional, and ready for guest arrivals, including the Rooms Division, F&B, and public spaces.

Operational Management:

• Manage daily hotel operations across all departments, ensuring exceptional service delivery and operational excellence.
• Ensure that all departments are staffed appropriately and that workflows are optimized for efficiency and guest satisfaction.
• Maintain strong communication and collaboration across departments to ensure seamless hotel operations.
• Implement and uphold high standards of cleanliness, guest service, and safety across the property.

Guest Experience:

• Lead the team in providing a personalized and memorable guest experience, from arrival to departure.
• Actively engage with guests, addressing concerns and feedback to ensure the highest levels of satisfaction.
• Oversee the resolution of guest complaints and ensure all interactions reflect the hotel s service culture and values.
• Lead, motivate, and develop hotel teams, ensuring alignment with the hotel s objectives and standards.
• Foster a positive and collaborative work environment that promotes teamwork, engagement, and professional growth.
• Provide coaching and training opportunities to enhance staff performance and career development.

Financial and Administrative Responsibilities:

• Assist in managing the hotel s budget, including forecasting, cost control, and revenue management.
• Ensure adherence to financial targets, operational budgets, and key performance indicators (KPIs).
• Analyze operational performance and identify areas for improvement, implementing corrective actions as necessary.

Sustainability and Innovation:

• Promote sustainability practices across hotel operations, focusing on reducing environmental impact and optimizing resource use.
• Identify and implement innovative strategies and technologies to enhance efficiency, guest satisfaction, and profitability.

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We are seeing an increased demand for experienced hotel lawyers in the region, including an immediate need, as follows:

• A mid-level hotel operations lawyer with a minimum of 3-5 years of previous experience within an international hotel operator.
• A generalist operational role supporting the global portfolio of resorts, along with general support to the corporate office business units.
• No hotel development work involved, but must be familiar with Hotel Management Agreements and possess strong drafting and interpersonal skills.
• Interactions with the Regulator.
• Business operations.
• Compliance issues.
• Employment contracts, training, and other workplace issues.
• Foreign Investment Review Board issues.
• Interactions with Councils.
• Leasing and sub-leasing.
• Liquor and gaming applications and permits.
• Policy development and compliance.
• Sale, purchase, and restructure of licensed venues.
• Succession planning.
• Supplier contracts and ancillary agreements.

This is a full-time role based in Dubai.

Salary is approximately AED 50-60k per month plus excellent benefits.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

ROLE DESCRIPTION:

As a Bell Attendant, your primary responsibility will be to provide exceptional guest service and ensure a seamless arrival and departure experience for our valued guests. Your warm demeanor and attention to detail will set the tone for their stay, making it a memorable one.

·Greet guests with a friendly and welcoming attitude, offering assistance with luggage handling upon arrival and departure.

·Escort guests to their rooms, explaining hotel amenities and answering any questions they may have.

·Assist guests with valet parking and coordinate their transportation needs.

·Maintain the lobby area's cleanliness and ensure a visually appealing environment for guests.

·Handle luggage storage efficiently and safely, keeping accurate records of items entrusted to the hotel's care.

·Provide information about local attractions, dining options, and points of interest in Monaco Tower and the surrounding areas.

·Collaborate with the front desk and concierge teams to ensure smooth guest check-in and check-out procedures.

·Offer exceptional customer service by promptly responding to guest inquiries and resolving any concerns or issues.

·Coordinate with housekeeping to fulfill guest requests for additional amenities or room services.

·Maintain a strong knowledge of hotel policies and procedures to ensure compliance and guest satisfaction.

·Adhere to safety and security guidelines to protect both guests and hotel property.

·Assist in handling group arrivals and luggage transportation for events and conferences.

·Continuously strive to uphold the hotel's reputation for excellence, creating a positive and lasting impression on guests.

PERSON SPECIFICATIONS:

Friendly and patient personality

Attention to detail.

Excellent multitasking skills

High-Energy – A Glowing Personality

FUNCTIONAL PRE-REQUISITIES:

BEHAVIOURAL COMPETENCIES:

Educational Qualifications:

Higher Secondary

·Excellent Communication Skills

·Excellent organization skills

·Customer Orientation

·Teamwork

·New ways of working

·Multitasking

·Creativity & Innovation

·Analytics Focus

·Logical reasoning

Years of Experience:

Max - 5/Min - 1

Industries Acceptable From:

Hospitality, Airlines

Role Specific Qualifications & Training:

Hospitality Management Certification

Languages Required:

English

Computer and Software Proficiency:

NA

Driving License:

Travel Availability / Time Flexibility:

World Islands – Dubai / Very Essential

Work Relationships:

Internal: Subordinates & Managers

External: Guests

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.