55 IT Helpdesk Technician jobs in Abu Dhabi

Job Opportunity: Technical Assistant

The selected candidate will learn from a certified engineer or technician about preventive maintenance activities and daily readiness tasks on training devices during an on-the-job training period.

• Carry out preventive maintenance tasks and daily readiness checks on the training equipment and associated systems, with more complex tasks performed under the supervision of a qualified simulator support engineer or technician.
• Maintain accurate records of all maintenance activities and ensure that necessary consumable items and tools are requested in a timely manner.
• Use a computerized maintenance management system to record, track, and review maintenance activities.
• Support logistics duties, including inventory management, store organization, packaging, and shipping preparations.
• Perform general housekeeping and administrative tasks to facilitate technical services operations.

• A diploma in electronics, electrical engineering, or aviation is highly desirable.
• Proficiency in English language skills (spoken and written) is essential.
• A basic understanding of electro-mechanical terminology is required.
• The ability to interpret schematics and technical documents related to electro-mechanical systems is crucial.
• Familiarity with Microsoft Office applications is necessary.

As an equal opportunities employer, we value diversity and strive to create an inclusive work environment where everyone can thrive.

• Provide first and second-level support for Newgen software products.
• Troubleshoot and resolve technical issues reported by clients, ensuring timely resolution and customer satisfaction.
• Escalate complex issues to higher-level support or development teams as necessary.

• Assist in the development and execution of test plans, test cases, and test scripts for Newgen software.
• Perform functional, regression, and user acceptance testing (UAT) to ensure software quality.
• Document and report defects, track their resolution, and verify fixes.

• Proven experience in technical support, preferably with Newgen software products.
• Hands-on experience in software testing, including creating and executing test plans and cases.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing high-quality technical support to users across various platforms and devices.

As a Technical Support Specialist, you will ensure smooth IT operations by managing user requests, performing initial diagnostics, resolving incidents, fulfilling service requests, and providing consultations.

Key responsibilities include troubleshooting hardware and software issues, handling office IT equipment issues, collaborating with other IT departments, and maintaining technical documentation and user instructions in the corporate IT knowledge base.

Additionally, you will provide dedicated support to VIP employees and collaborate with cross-functional teams to resolve complex technical issues.

Key performance indicators include timely resolution of user requests, proactive identification of technical issues, and effective communication with stakeholders.

The ideal candidate will have a strong background in system administration, troubleshooting, and customer support, with excellent problem-solving skills and a passion for delivering exceptional customer experiences.

• Administration and troubleshooting of Windows and macOS at a system administrator level
• Understanding of user account management, access rights, and security policies
• Experience with system logs and tools (Event Viewer, Console, etc.)
• Installation and updating of OS, drivers, and essential software

• Opportunities to grow professionally and personally
• A dynamic and supportive work environment
• Competitive compensation and benefits package

• Join a growing, international organization
• Collaborate with talented professionals from diverse backgrounds
• Make a meaningful contribution to our mission-driven team

**Job Title:** Maintenance Technician

This role involves supporting the maintenance quality assurance and flight operation activities of unmanned aerial systems (UAS). The successful candidate will be responsible for ensuring that all UAS maintenance is performed to a high standard, following specifications as issued in work orders.

• Maintenance Activities: Perform maintenance tasks to high quality standards, keeping work areas clean and safe.
• Support Field Operations: Assist with field operations and test/training flight activities when needed.
• Exhibition and Deployment Preparations: Provide support and contribute to exhibition and deployment preparations.
• UAS Maintenance Work: Carry out UAS maintenance work performed by maintenance teams, following specifications as issued in work orders.

• Aeronautical Knowledge: Hold a technical aviation diploma or part 147 B1 certification or equivalent certification from internationally recognized aviation authorities or organizations.
• Experience: 0-2 years of experience as an aircraft technician, assistant, or trainee in internationally recognized aviation organizations.
• Troubleshooting and Documenting: Possess aeronautical and UAS specific knowledge to effectively maintain UAS's as per OEM documentation, and have document/report drafting skills.
• Software Proficiency: Basic MS Office competences to generate technical reports.

This is an entry-level position within the management and manufacturing sector, specifically in defense and space manufacturing industries.

We offer a dynamic work environment, opportunities for professional growth, and a chance to contribute to exciting projects.

Job Summary:

We are seeking an experienced Techincian to join our team. The successful candidate will be responsible for delivering exceptional customer service and supporting the smooth operation of our engineering department.

• To provide excellent customer service and resolve issues efficiently.
• To work collaboratively with other departments to ensure seamless operations.
• To maintain a high level of technical expertise and knowledge.

Required Skills and Qualifications:

Qualification in Electrical/Mechanical Engineering and/or Building Management is desirable.

Minimum 2 years of work experience as Technician/Tradesman in a hotel or 4 years in a similar large building/complex with central plant is required.

This is an exciting opportunity for a skilled technician to take their career to the next level. If you have a passion for delivering excellent customer service and working in a fast-paced environment, we want to hear from you.

Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm's hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive 'can-do' attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice's values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial

The role of an IT Helpdesk Engineer is to provide timely and effective technical support to employees.

• Provide technical support via various communication channels.
• Escalate complex issues to higher-level support teams.
• Maintain user accounts on multiple systems.
• Manage hardware assets, including mobile devices and PCs.
• Process administrative tasks, such as new employee onboarding and equipment management.
• Support conference room scheduling and technology setup.
• Install and configure hardware and software solutions.
• Document and record service desk incident resolution processes.

This role requires a minimum of 6 years of experience in a fast-paced environment.

A strong background in IT support, hardware management, and problem-solving is essential for success in this position.

We are seeking a skilled IT professional who can deliver exceptional technical support and collaborate with cross-functional teams.

About the Role

We are seeking a technical support specialist to join our team.

• Learn from a qualified engineer or technician about maintenance activities and daily readiness on training devices.
• Perform scheduled maintenance tasks (PMs) and daily checks on training devices and associated systems.
• Maintain, track, and request consumable items and tools needed for maintenance tasks.
• Record, track, and review all maintenance activities using a maintenance management system.
• Support logistics duties, including inventory management, storage rearrangement, and preparation for shipping.
• Adhere to health and safety standards, instructions, and procedures.

• Bachelor's degree in electronics, electrical, or aviation engineering.
• Excellent English language skills, both written and spoken.
• Familiarity with electro-mechanical terminology.
• Able to interpret technical documents and schematics.
• Basic computer skills and knowledge of Microsoft Office suite.
• Familiarity with computer networking fundamentals.