1455 IT Professional jobs in Abu Dhabi

We are seeking a skilled Zoho Technical Support Specialist to join our growing IT team.

In this role, you will be responsible for providing technical support to internal teams across various Zoho modules, ensuring the smooth operation of our system.

• Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM, People, Books, Creator, etc.).
• Monitor and manage the Zoho support ticketing system to ensure timely resolution of issues and anomalies.
• Provide user support, troubleshooting, and guidance to enhance usage and adoption of Zoho applications.
• Maintain and update documentation related to system configurations, user guides, and support procedures.
• Manage user access, roles, and permissions across all Zoho applications.
• Ensure system integrity and performance by monitoring logs, user activities, and potential issues.
• Coordinate with Zoho support or third-party vendors for advanced troubleshooting.
• Participate in user training and onboarding sessions to promote effective use of the Zoho environment.
• Support planning and execution of Zoho system updates and minor enhancements (non-developmental).

• Proven experience supporting Zoho applications in a business environment.
• Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
• Familiarity with IT ticketing tools and incident resolution processes.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Excellent communication, organizational, and documentation skills.
• Fluency in English is required; Arabic is a plus.

You will be part of a collaborative and ambitious team working in a dynamic industry. We offer growth opportunities, a supportive environment, and the chance to make a real impact by ensuring the smooth functioning of the tools that power our business.

Job Summary

We are seeking an experienced EPM Suite technical support professional to join our team. This individual will be responsible for providing expert-level support for the Oracle EPBCS Suite and related modules (TRCS EPM PBCS FCCS).

• Troubleshoot complex issues in planning forecasting tax reporting and financial consolidation.
• Assist in system configuration maintenance optimization and user training.
• Engage directly with stakeholders to resolve support requests and ensure satisfaction.
• Maintain detailed documentation of support efforts resolutions and best practices.
• Collaborate with internal teams to address bugs enhancements and escalated issues.
• Stay updated on Oracle Cloud enhancements features and best practices.

Requirements

• 3 years of hands-on experience supporting Oracle EPBCS Suite.
• Strong knowledge of EPBCS TRCS PBCS FCCS and EPM modules.
• Proven client-facing support experience with effective communication and resolution skills.
• Experience in at least one end-to-end EPBCS or EPM implementation is a plus.

Key Qualifications

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Familiarity with Oracle Cloud integrations and modules.
• Experience in post-implementation support and system performance tuning.

Core Competencies

• Teamwork & Collaboration: Supportive team players building effective relationships across functions.
• Communication: Emotionally intelligent communicator with presentation skills including executive-level engagement.
• Critical Thinking: Creative and logical problem solver with strong decision-making abilities.
• Proactive Approach: Self-driven and committed to delivering quality results and filling process gaps when needed.

Benefits

• Opportunity to work with a dynamic team.
• Professional growth and development opportunities.
• Competitive compensation package.

Develop cutting-edge container images with our team of experts.

We're looking for a skilled Software Development Professional to join our dynamic team. As a key member, you will be responsible for designing and implementing robust container images that meet the highest standards of quality and scalability.

To succeed in this role, you'll need to have significant experience with Python, Linux systems administration, and package management. Strong written and verbal communication skills are also essential to convey complex technical concepts effectively.

This is an excellent opportunity to grow your knowledge base and contribute to shaping the future of open-source software. You'll work collaboratively with our global team to drive innovation and deliver high-quality results.

Beyond your technical expertise, we value creativity, problem-solving skills, and a passion for software development. If you're a motivated individual who thrives in a fast-paced environment, we'd love to hear from you.

In this role, you'll be part of a talented team that's dedicated to delivering exceptional results. Your contributions will make a real impact on our projects, and we offer a supportive environment that encourages growth and learning.

We're committed to fostering a positive and inclusive workplace culture that values diversity, equity, and inclusion. Our team members enjoy a range of benefits, including opportunities for professional development, flexible working arrangements, and a comprehensive rewards package.

If you're passionate about software development and eager to take on new challenges, apply now to join our team!

**Job Title:** Software Development Professional

We are seeking a skilled software development professional to join our team. The ideal candidate will have a strong background in developing high-quality code, collaborating with distributed teams, and contributing to the growth of open-source projects.

Key Responsibilities:

• Design, develop, and test software applications using Python and/or Go
• Collaborate with cross-functional teams to identify and prioritize project requirements
• Participate in code reviews and contribute to the improvement of existing codebases
• Attend conferences and workshops to stay updated on industry trends and best practices

Requirements:

• Bachelor's degree in Computer Science or related field
• Strong understanding of software development principles and methodologies
• Proficiency in Python and/or Go programming languages
• Experience with containerization, Linux, and distributed systems

What We Offer:

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• A competitive salary and benefits package

About Us:

We are a leading technology company that values innovation, collaboration, and customer satisfaction. Our mission is to deliver high-quality software solutions that meet the evolving needs of our clients.

Exciting opportunity to develop backend services in Python, collaborate globally, and enhance IoT solutions.

Our ideal candidate has demonstrated proficiency in developing public-facing APIs and web applications using Python.

We foster a workplace free from discrimination and celebrate diversity of experience, perspectives, and background.

• Come build a rewarding career with the best people in technology:
• Develop clean web service APIs to support CLI and web frontend clients using Python.
• Design and implement new features and enhancements from spec to production.
• Work remotely with global travel for 2 to 4 weeks.

As part of our team, you will work on exciting projects that have real-world impact. You will be working closely with experienced engineers to design, develop, and deploy robust software solutions.

• Competitive package includes:
• Work from home flexibility.
• Learning and development allowances to help you grow professionally.
• Annual compensation review to ensure your hard work is recognised.
• Recognition rewards for outstanding contributions.
• Generous annual leave policy to help you maintain a healthy work-life balance.
• Paid maternity, paternity and sick leave policies to support your well-being.
• Priority Pass for travel opportunities.

Job Overview

We aim to facilitate researchers in publishing their work in top-tier journals.

• Skillset required: Strong knowledge of research methodologies, excellent communication skills, ability to think critically and creatively.
• Key qualifications: Bachelor's degree in a related field, 2+ years of experience in a similar role.

Benefits

A supportive environment that encourages growth and development, comprehensive training programs, opportunities for career advancement.

What We Offer

A unique referral program providing reduced article processing charges and comprehensive support for optimized paper submissions.

Senior Backend Engineer

As a Senior Backend Engineer, you will be responsible for designing and implementing complex functionalities, integrating with external APIs, writing clean and well-maintained code, researching and evaluating technical solutions to meet business requirements, and collaborating with the team daily.

1. Design and implement innovative functionalities
2. Integrate with external APIs
3. Write clean, well-tested, and refactored code
4. Research and evaluate technical solutions to meet business requirements
5. Collaborate with the team daily

To succeed in this role, you must have:

1. Previous work experience in a product company
2. Understanding of Fintech domain
3. Experience working remotely in distributed teams
4. Experience working with microservice architecture
5. Experience with cloud platforms
6. Experience with Payments and Integrations

This is an exciting opportunity to join a dynamic tech team and contribute to the development of innovative solutions.

Remote Golang and Python Developer with Kubernetes Experience

 We are looking for a talented developer who can help us shape the future of remote collaboration and open-source technologies. This comprehensive bootcamp is designed to equip students with highly sought-after skills in software development.

Key Skills and Qualifications

• Golang, Python, and Kubernetes expertise
• Hands-on learning experience with a focus on practical skills

The curriculum covers a range of topics including Front-End Development, Back-End Development, Full-Stack Development, and Junior Developer tracks. Students will learn essential web technologies, master PHP, MySQL, Laravel, and Django, and develop in-demand skills with expert instructors.

Our partnership with Canonical enables access to cutting-edge technologies, providing students with a unique learning environment. The curriculum is designed to be comprehensive and engaging, with a focus on real-world applications and industry-relevant skills.

Benefits of Joining Our Bootcamp

• Gain hands-on experience with industry-leading technologies
• Develop in-demand skills with expert instructors
• Access to cutting-edge technologies through our partnership with Canonical

Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm’s hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive ‘can-do’ attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial