1348 IT Professional jobs in Abu Dhabi

We are seeking a skilled Zoho Technical Support Specialist to join our growing IT team.

In this role, you will be responsible for providing technical support to internal teams across various Zoho modules, ensuring the smooth operation of our system.

• Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM, People, Books, Creator, etc.).
• Monitor and manage the Zoho support ticketing system to ensure timely resolution of issues and anomalies.
• Provide user support, troubleshooting, and guidance to enhance usage and adoption of Zoho applications.
• Maintain and update documentation related to system configurations, user guides, and support procedures.
• Manage user access, roles, and permissions across all Zoho applications.
• Ensure system integrity and performance by monitoring logs, user activities, and potential issues.
• Coordinate with Zoho support or third-party vendors for advanced troubleshooting.
• Participate in user training and onboarding sessions to promote effective use of the Zoho environment.
• Support planning and execution of Zoho system updates and minor enhancements (non-developmental).

• Proven experience supporting Zoho applications in a business environment.
• Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
• Familiarity with IT ticketing tools and incident resolution processes.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Excellent communication, organizational, and documentation skills.
• Fluency in English is required; Arabic is a plus.

You will be part of a collaborative and ambitious team working in a dynamic industry. We offer growth opportunities, a supportive environment, and the chance to make a real impact by ensuring the smooth functioning of the tools that power our business.

We are seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing top-notch technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems efficiently.

• Technical Troubleshooting: Respond to customer inquiries, identify root causes of technical issues, and provide timely resolutions.
• Integration Support: Assist in the setup and maintenance of third-party integrations and internal tooling.
• Debugging and Fixes: Collaborate with developers to identify and resolve bugs across front-end and back-end systems.
• Documentation: Maintain accurate and up-to-date documentation for support workflows and integration setup.
• Communication: Effectively communicate technical issues to stakeholders, ensuring seamless collaboration across teams.

• Education: Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Technical Skills: Understanding of REST APIs and data formats such as JSON.
• Communication and Documentation: Strong written and verbal communication skills, with experience in creating technical documentation.
• Problem-Solving: Ability to learn new tools, troubleshoot complex issues, and work independently in a fast-paced environment.

What We Offer: Our company is committed to providing a dynamic and supportive work environment that fosters growth and development. As a Technical Support Specialist, you will have the opportunity to work on cutting-edge projects, collaborate with talented individuals, and contribute to the success of our organization.

Why Join Us: If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. By joining our team, you will be part of a collaborative and innovative environment that values professionalism, integrity, and continuous improvement.

Job Overview

We aim to facilitate researchers in publishing their work in top-tier journals.

• Skillset required: Strong knowledge of research methodologies, excellent communication skills, ability to think critically and creatively.
• Key qualifications: Bachelor's degree in a related field, 2+ years of experience in a similar role.

Benefits

A supportive environment that encourages growth and development, comprehensive training programs, opportunities for career advancement.

What We Offer

A unique referral program providing reduced article processing charges and comprehensive support for optimized paper submissions.

Senior Backend Engineer

As a Senior Backend Engineer, you will be responsible for designing and implementing complex functionalities, integrating with external APIs, writing clean and well-maintained code, researching and evaluating technical solutions to meet business requirements, and collaborating with the team daily.

1. Design and implement innovative functionalities
2. Integrate with external APIs
3. Write clean, well-tested, and refactored code
4. Research and evaluate technical solutions to meet business requirements
5. Collaborate with the team daily

To succeed in this role, you must have:

1. Previous work experience in a product company
2. Understanding of Fintech domain
3. Experience working remotely in distributed teams
4. Experience working with microservice architecture
5. Experience with cloud platforms
6. Experience with Payments and Integrations

This is an exciting opportunity to join a dynamic tech team and contribute to the development of innovative solutions.

We are seeking motivated individuals to join our team as an Entry-Level Developer. This role offers a unique opportunity to work on exciting projects and gain valuable experience in software development.

Job Description:

As a member of our remote team, you will be responsible for collaborating with senior developers to design and develop new features for our software products. You will write clean, efficient, and maintainable code, troubleshoot and debug code issues, participate in code reviews and provide constructive feedback, and stay up-to-date with industry trends and emerging technologies.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science or a related field
• Strong understanding of programming languages such as Java, Python, or C++
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Fluent in English (verbal and written)

Benefits:

This is a part-time position with flexible working hours. We offer competitive compensation and benefits package including accommodation for non-local candidates.

Others:

If you are passionate about technology and looking for an opportunity to kickstart your career in software development, we would love to hear from you.

Senior Backend Java Developer Role

We are seeking a highly skilled and experienced Senior Backend Java Developer to join our team in Abu Dhabi.

The ideal candidate will have a minimum of 5 years of experience and a strong skill set in developing broad range applications using Java.

1. Design, develop, and optimize backend systems using Java with a focus on scalable architectures.
2. Work closely with cross-functional teams to deliver high-quality solutions in an Agile environment.
3. Contribute to architectural decisions and lead the adoption of emerging technologies and frameworks.
4. Draft detailed reports on work performed and projects completed.

• Minimum 5 years of professional experience in backend development using Java.
• Familiarity with complex event processing and event-driven architecture.
• Knowledge of cloud environments.
• Expertise in handling databases such as MongoDB, MySQL, PostgreSQL.
• Strong understanding of implementing design patterns for distributed systems.
• Proficiency in microservices.
• Knowledge of current frameworks, APIs, and libraries.
• Experience in building and managing CI/CD pipelines.
• Skilled at creating database schemas that characterize business processes.

A competitive salary package is offered to successful candidates.

A Bachelor's degree in Computer Science, Software Engineering, or a related field is required.

• Excellent problem-solving and debugging skills.
• Strong written and verbal communication skills.
• Self-motivated and capable of independent work.
• Comfortable working in fast-paced environments.

Job Posting

We seek a skilled Senior Backend Engineer to fill a key role within our organization.

The ideal candidate will possess 5-8 years of software engineering experience, with expertise in developing REST API and websocket services.

They must have hands-on experience writing and maintaining production-level services using Python, as well as crafting complex SQL queries, preferably with PostgreSQL, capable of handling high-volume requests, actions, or transactions per second.

Additionally, the successful candidate will demonstrate a solid understanding of Agile development methodologies, with multiple years of direct involvement, and experience with continuous integration and continuous deployment practices.

Furthermore, the ideal candidate will hold a Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field.

A successful Senior Backend Engineer should:

• Develop scalable and efficient REST API and websocket services.
• Maintain and improve existing production services using Python.
• Design and implement complex SQL queries for high-performance applications.
• Collaborate with cross-functional teams to drive project outcomes.
• Stay up-to-date with industry trends and best practices in software engineering.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm's hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive 'can-do' attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice's values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial