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Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

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Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

Providing L2 support services software for an organization’s employeesTechnical Support for ERP-Dynamics 365 FO, CRM, POS systemsExpertise in report development in ERP D365 system, BI report development, Power Platform, data export and importProficient in Mobile apps and web applicationsTechnical experience in.NET, ADO.Net, X+, D365 workflow, Visual Studio, SQL Server, Java ScriptKnowledge in managing Azure / AWS serverRequired to co-ordinate with vendor, support, implement and train internal usersProviding first-level support to the users and managing ERP applications up and runningMaintaining existing software, hardware and upgradingFollow company policies and procedures, demonstrate efficient teamwork and contribute to the success of the ResortTo maintain the highest standard of conduct, professionalism, uniform, appearance and hygieneTo perform other duties that management may from time to time reasonably requireRequirementsBachelor’s degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC or equal degree Must have a minimum of 5 years of experience as Application Developer and Technical Support in the UAE Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system securityExperience in documenting processes and monitoring performance metricsAbility to determine IT needs and train end-usersAbility to keep up with technical innovation and trends in IT supportHighly organized and detail-orientedStrong interpersonal and communication skills.

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

The Role
We are seeking a dedicated Estidama Pearl Qualified Professional to join our engineering consultancy team in Abu Dhabi. The successful candidate will play a crucial role in ensuring that our projects meet the highest sustainability standards set by the Estidama Pearl Rating System, contributing to environmentally responsible and energy-efficient developments. Responsibilities: - Lead and manage the implementation of Estidama Pearl Rating System requirements across engineering projects. - Provide expert advice and guidance on sustainability practices and Estidama compliance. - Conduct assessments and prepare documentation to achieve Pearl Rating targets. - Coordinate with multidisciplinary teams including architects, engineers, and contractors to integrate sustainable design strategies. - Monitor project progress and ensure timely submission of Estidama-related reports and certifications. - Stay updated on Estidama guidelines and regulatory changes, ensuring all projects meet current standards. - Deliver training sessions and workshops to internal teams and clients on Estidama principles.

Requirements
- Professional certification as an Estidama Pearl Qualified Professional is mandatory. - Bachelor's degree in Engineering, Architecture, Environmental Science, or related field. - Proven experience in applying the Estidama Pearl Rating System in engineering consultancy projects. - Strong understanding of sustainable design principles and environmental regulations in Abu Dhabi. - Excellent communication and coordination skills to interact effectively with various stakeholders. - Ability to work independently and as part of a multidisciplinary team in a fast-paced environment. - Proactive attitude with strong problem-solving capabilities and attention to detail.

About the company
We are mechanical and electrical (M&E) engineers who work hard across a range of sectors to support architects, specifiers, designers and construction teams in bringing great projects to life. In essence, were the people who strive behind the scenes, making sure that the ideas and plans created by our clients come to fruition for their clients. We live and breathe M&E, particularly how it contributes to sustainability and renewables, which are transforming our industry.

Commissioning & Start-Up Engineering Specialist Professional

We are seeking a motivated and enthusiastic Commissioning & Start-Up Engineering Specialist Professional to join our team. In this role, contributing to planning and implementation of installation, testing & commissioning activities at site. Implement installation & commissioning design changes and obtain the RMD inspection submit the mark-ups for as-built project documentation.

How you’ll make an impact

• Hands on Testing experience in Substation / Power Plant in Switchgear and Protection activities.
• Client Relevant Testing and commissioning approval / competencies are mandatory to involve in T&C activities.
• Understanding the sequence of Operation in the Brown field projects / Permit Systems and procedures implementation / Holding approval from the client side.
• Understanding the green field Project sequence and coordinate with all stake holders and over all coordination for entire project execution as commissioning lead.
• Studying and understanding the project specification. Planning and controlling the overall site installation & commissioning activities to meet the commissioning deadline and project closure.
• Conducting risk and opportunity assessments during site execution phase to ensure implementation of plan, identifies and reports potential risks related to contract/quality/program/cost and recommends resolutions to management.
• Preparation of procedures, method of statement and activity-based risk assessment for installation and T&C, comment sheet replies to obtain the approvals at site.
• “Implement risk control according to Hierarchy of Control Methods” Initiates and monitors risk mitigation plan in one’s area of responsibility and ensures stakeholders are updated on associated technical risks. Conducts Safety Observation tour regularly to report and mitigate potential HSE hazards.
• Customers coordination and provides relevant information pertaining to installation, testing & commissioning assignments and meetings with customers.
• Involving product FAT inspection at vendor/supplier’s factory. Testing and commissioning coordination with third party testing agencies/ supplier’s service Engineers at site.
• Processes and tools Use standard processes to ensure all installation & commissioning activities comply with the required safety regulations, contractual requirements, and international standards.
• OEM Relay related training will be an added advantage.
• OEM Certified Equipment Engineer will be additional advantage.
• Lesson learnt and RCA to be prepared for the incident which is related to commissioning works needs to be circulated among the OU team members.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A minimum of 10 years of experience required in the SS field.
• Proficiency in both spoken & written English is required.

Job type Full time

Experience Experienced

Job function Engineering & Science

Contract Regular

Publication date

Reference number R

About Hitachi Energy

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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.Commissioning & Start-Up Engineering Specialist Professional page is loaded# Commissioning & Start-Up Engineering Specialist Professionallocations: Abu Dhabi, Abu Dhabi, United Arab Emiratestime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 10, 2025 (30+ days left to apply)job requisition id: R **Location:**Abu Dhabi, Abu Dhabi, United Arab Emirates**Job ID:**R **Date Posted:** **Company Name:**HITACHI ENERGY SYSTEMS LLC**Profession (Job Category):**Engineering & Science**Job Schedule:**Full time**Remote:**No**Job Description:***The opportunity**We are seeking a motivated and enthusiastic Commissioning & Start-Up Engineering Specialist Professional to join our team. In this role, contributing to planning and implementation of installation, testing & commissioning activities at site. Implement installation & commissioning design changes and obtain the RMD inspection submit the mark-ups for as-built project documentation.**How you’ll make an impact*** Hands on Testing experience in Substation / Power Plant in Switchgear and Protection activities.* Client Relevant Testing and commissioning approval / competencies are mandatory to involve in T&C activities.* Understanding the sequence of Operation in the Brown field projects / Permit Systems and procedures implementation / Holding approval from the client side.* Understanding the green field Project sequence and coordinate with all stake holders and over all coordination for entire project execution as commissioning lead.* Studying and understanding the project specification. Planning and controlling the overall site installation & commissioning activities to meet the commissioning deadline and project closure.* Conducting risk and opportunity assessments during site execution phase to ensure implementation of plan, identifies and reports potential risks related to contract/quality/program/cost and recommends resolutions to management.* Preparation of procedures, method of statement and activity-based risk assessment for installation and T&C, comment sheet replies to obtain the approvals at site.* “Implement risk control according to Hierarchy of Control Methods” Initiates and monitors risk mitigation plan in one’s area of responsibility and ensures stakeholders are updated on associated technical risks. Conducts Safety Observation tour regularly to report and mitigate potential HSE hazards.* Customers coordination and provides relevant information pertaining to installation, testing & commissioning assignments and meetings with customers.* Involving product FAT inspection at vendor/supplier’s factory. Testing and commissioning coordination with third party testing agencies/ supplier’s service Engineers at site.* Processes and tools Use standard processes to ensure all installation & commissioning activities comply with the required safety regulations, contractual requirements, and international standards.* OEM Relay related training will be an added advantage.* OEM Certified Equipment Engineer will be additional advantage.* Lesson learnt and RCA to be prepared for the incident which is related to commissioning works needs to be circulated among the OU team members.* Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.* You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.* Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.**Your background** * A bachelor’s degree in electrical engineering.* A minimum of 10 years of experience required in the SS field.* Proficiency in both spoken & written English is required.# Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.# This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr

Overview

Description

The opportunity

We are seeking a motivated and enthusiastic Commissioning & Start-Up Engineering Specialist Professional to join our team. In this role, contributing to planning and implementation of installation, testing & commissioning activities at site. Implement installation & commissioning design changes and obtain the RMD inspection submit the mark-ups for as-built project documentation.

Responsibilities

• Hands on Testing experience in Substation / Power Plant in Switchgear and Protection activities.
• Client Relevant Testing and commissioning approval / competencies are mandatory to involve in T&C activities.
• Understanding the sequence of Operation in the Brown field projects / Permit Systems and procedures implementation / Holding approval from the client side.
• Understanding the green field Project sequence and coordinate with all stake holders and over all coordination for entire project execution as commissioning lead.
• Studying and understanding the project specification. Planning and controlling the overall site installation & commissioning activities to meet the commissioning deadline and project closure.
• Conducting risk and opportunity assessments during site execution phase to ensure implementation of plan, identifies and reports potential risks related to contract/quality/program/cost and recommends resolutions to management.
• Preparation of procedures, method of statement and activity-based risk assessment for installation and T&C, comment sheet replies to obtain the approvals at site.
• “Implement risk control according to Hierarchy of Control Methods” Initiates and monitors risk mitigation plan in one’s area of responsibility and ensures stakeholders are updated on associated technical risks. Conducts Safety Observation tour regularly to report and mitigate potential HSE hazards.
• Customers coordination and provides relevant information pertaining to installation, testing & commissioning assignments and meetings with customers.
• Involving product FAT inspection at vendor/supplier’s factory. Testing and commissioning coordination with third party testing agencies/ supplier’s service Engineers at site.
• Processes and tools Use standard processes to ensure all installation & commissioning activities comply with the required safety regulations, contractual requirements, and international standards.
• OEM Relay related training will be an added advantage.
• OEM Certified Equipment Engineer will be additional advantage.
• Lesson learnt and RCA to be prepared for the incident which is related to commissioning works needs to be circulated among the OU team members.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Qualifications

• A bachelor’s degree in electrical engineering.
• A minimum of 10 years of experience required in the SS field.
• Proficiency in both spoken & written English is required.

Accessibility and accommodations

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Disclaimer

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

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Abu Dhabi, United Arab Emirates | Posted on 07/02/2025

Consultz is supporting our client, a well renowned SWF in the region in their search for a UAE National Senior L&D professional.

The Senior Learning & Development professional is responsible for designing and driving strategic learning initiatives that build organizational capability, enhance performance, and support leadership development. This role leads the end-to-end design, implementation, and evaluation of learning strategies and programs aligned with business goals and employee growth objectives. The position oversees the L&D function, manages key stakeholder relationships, and ensures the effective use of learning technologies and frameworks.

Key Responsibilities

1. Strategic Learning & Development

Lead the development and execution of the organization’s learning and development strategy.

Identify enterprise-wide and function-specific learning needs through collaboration with business leaders and HR Business Partners.

Develop annual learning plans and budgets aligned with organizational capability frameworks.

Oversee the creation of structured learning journeys for employees, managers, and leaders.

2. Program Design & Delivery

Manage the design, delivery, and evaluation of learning programs, workshops, and blended learning solutions (in-house or via external providers).

Implement leadership development, onboarding, compliance, and soft skill programs.

Drive innovation in learning by integrating digital tools, microlearning, and self-paced platforms.

3. Stakeholder Management

Act as a strategic partner to business leaders, aligning L&D initiatives with organizational priorities.

Manage relationships with internal stakeholders and external learning providers to ensure quality, relevance, and alignment.

Collaborate with other HR functions (e.g., Performance, Talent Management, Recruitment) to integrate L&D programs with broader people strategies.

Oversee the administration, optimization, and effective utilization of the Learning Management System (LMS).

Monitor and report on learning KPIs, including engagement, completion rates, and program impact.

Ensure compliance with mandatory learning requirements, regulatory standards, and internal governance frameworks.

Lead, manage, and mentor the L&D team, providing guidance, coaching, and performance feedback.

Build internal capabilities within the team and foster a culture of continuous learning and professional growth.

6. Communication

Drive strong internal communication to promote learning programs and cultivate a culture of development.

Regularly engage with executives, HR leaders, employees at all levels, and third-party providers to advocate for and support learning initiatives.

Requirements Education

Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field (Master’s degree preferred).

Experience

12+ years of progressive experience in L&D, including at least 5 years in a leadership role.

Proven experience in strategic learning design, stakeholder management, and team leadership.

Experience within large organizations or transformation environments is highly desirable.

Skills and Tools

Strong knowledge of adult learning theory, instructional design, and learning evaluation models (e.g., Kirkpatrick).

Proficiency in managing LMS platforms and digital learning tools.

Excellent facilitation, presentation, and stakeholder engagement skills.

Strong analytical and project management capabilities.

Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); knowledge of HR systems is a plus.

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IT Security Professional – Intermediate – Abu Dhabi

We need resources for given below requirement. This is for Abu Dhabi location.
Skillset/technology:
Advanced skills in firewalls managing and troubleshooting ( Cisco /Palo Alto / Fortigate)
Cisco ISE advanced experience
Advanced experience in mail gateways ( Cisco Iron Port and Fortimail )
Advanced experience in Citrix NetScaler
Web proxies advanced experience ( Cisco WSA)

Job Category: IT Security Professional

Job Type: Full Time

Job Location: Abu Dhabi

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Trusted partner – preparing you for ‘ Beyond Digital ’

IRIS STAR Technologies is an IT service company providing consulting and technology solutions to help organizations deliver their strategic objectives. We help businesses transform and evolve quickly to seize the opportunities and help mitigate the risks that digital transformation creates.

• IRIS STAR Technologies LLC.
  +971 (0)
  Level 20, 48, Burj Gate Tower, Downtown Dubai; P.O. BOX 22061, Dubai, UAE

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We are seeking a highly skilled and motivated System Administrator to join our IT team in Abu Dhabi, UAE. As a full-time member of our organization, you will play a critical role in ensuring the smooth operation and security of our IT infrastructure. If you are passionate about technology and thrive in a collaborative environment, we want to hear from you.

Key Responsibilities of System Administrator

1. Plan and manage systems and data centers for solution design and complex problem resolution.
2. Design, deploy, configure, and maintain infrastructure systems and security services.
3. Ensure system security, performance, and reliability.

Qualification Required for System Administrator

1. Advanced experience with server-level Microsoft operating systems & Unix/Linux.
2. Industry-accepted certifications in a relevant field are a plus.
3. Strong technical expertise in enterprise IT environments.

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