590 IT Support Specialists jobs in Abu Dhabi

This role is part of our customer-facing team, providing excellent support to our clients through effective communication and professional conduct.

As a key member of the team, you will be responsible for assisting customers with their banking needs while maintaining a high level of service attitude.

The successful candidate will have experience in customer-facing roles and excellent communication skills, both written and verbal.

• Handling customer inquiries and resolving issues efficiently.
• Executing distribution recording of customer instructions from various channels.
• Providing general administrative support, including preparation of memos and customer letters.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.

Excellent communication and interpersonal skills are essential for this role, as well as a strong understanding of ADIB's products and services.

• Knowledge of ADIB's retail and institutional banking products and services.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.

This role offers the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.

This position is open to UAE Nationals only. Unclear seniority required.

Job Title

We are seeking a skilled Customer Service Representative to welcome and greet incoming customers, guide them to service points, and deliver quality service while projecting a professional image.

Key Responsibilities

• Welcome and greet walk-in customers, understand their needs, and provide assistance accordingly.
• Direct clients to alternative channels, such as digital platforms.
• Manage customer queries, concerns, and complaints in a pleasant manner.
• Assist with branch operations, including managing queues and waiting times.

Requirements

• Minimum one year of experience in lobby management or a similar role in the industry.
• Broad knowledge of retail banking products and services.
• Excellent communication skills to explain complex information in simple terms.
• Fair knowledge of UAE banking practices, regulations, and risks.

Preferred Qualifications

• Computer skills and familiarity with alternative channels (mobile, chatbot, ITM, CCDM).

Special Note

This position is open to nationals only.

We are seeking a highly skilled and passionate customer support specialist to join our team. As a key member of our global team, you will be responsible for providing exceptional service to our clients via email, chat, and calls.

• You will troubleshoot issues and escalate when necessary, ensuring that our clients receive timely and effective resolutions.
• You will document client interactions and track resolutions, contributing to our knowledge base updates and service improvements.

We are a leading workplace culture certification program powered by AI-driven solutions for employee experience. Our IMPACT Index provides real-time analysis and engagement insights for inclusive cultures and recognition.

• A minimum of 2 years of customer service or support roles is required.
• You must possess strong communication and problem-solving skills, with the ability to manage multiple requests in a fast-paced environment.
• Familiarity with SaaS platforms or HR tech is preferred but not mandatory.

• We offer a fully remote work arrangement, allowing for flexibility and collaboration with diverse teams.
• You will have the opportunity to contribute to knowledge base updates and service improvements, making a tangible impact on our organization's success.

Job Purpose - Serve as the first point of contact for facilities-related issues at the airport, ensuring timely coordination, resolution of service requests, and compliance with safety and operational standards.

• Act as liaison between airport operations, facilities management, and service providers.
• Manage incoming calls, emails, and tickets; verify client information and log in Maximo or similar systems.
• Provide accurate, timely information and solutions; escalate complex issues as required.
• Monitor, follow up, and report on service requests and work orders.
• Support emergency response and coordinate FM activities during incidents.
• Generate daily/shift reports and recommend process improvements.
• Train users on helpdesk systems and maintain accurate records.
• Ensure excellent customer service and promote a safety-first culture.

• Bachelor's degree in Business, Operations, or related field (preferred).
• Minimum 2 years' experience in helpdesk, customer service, or facilities management.
• Knowledge of FM operations, asset lifecycle planning, and contract management.
• Proficiency in Maximo or similar FM software.

• Strong communication and customer service skills.
• Decision-making and problem-solving in high-pressure environments.
• Ability to manage high call/email volumes efficiently.
• Flexible to work rotating shifts (24/7/365).
• Teamwork, attention to detail, adaptability, and integrity.

• Achievement of service KPIs and response times.
• Accurate logging and reporting of requests.
• High asset/system availability.
• Continuous improvement of helpdesk functions.

• Entry level

• Full-time

• Information Technology

• Facilities Services

Location: Abu Dhabi, United Arab Emirates

Role: Help Desk - Branches

Location: Abu Dhabi

• To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's retail & institutional banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

This position is for UAE Nationals only.

Unclear seniority.

Customer Support Associate

We are seeking a highly skilled and dedicated Customer Support Associate to join our team.

The ideal candidate will have exceptional communication skills, the ability to work in a fast-paced environment, and a passion for delivering outstanding customer experiences.

As a Customer Support Associate, you will be responsible for providing top-notch support to our clients via various communication channels, including email, chat, and phone.

You will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and escalating complex problems to senior support specialists.

To succeed in this role, you must possess excellent problem-solving skills, a strong attention to detail, and the ability to work effectively in a remote setting.

The successful candidate will be a quick learner, a team player, and someone who is passionate about delivering exceptional customer service.

Key Responsibilities:

Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm’s hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive ‘can-do’ attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial

Job Summary:

We are seeking an experienced Techincian to join our team. The successful candidate will be responsible for delivering exceptional customer service and supporting the smooth operation of our engineering department.

• To provide excellent customer service and resolve issues efficiently.
• To work collaboratively with other departments to ensure seamless operations.
• To maintain a high level of technical expertise and knowledge.

Required Skills and Qualifications:

Qualification in Electrical/Mechanical Engineering and/or Building Management is desirable.

Minimum 2 years of work experience as Technician/Tradesman in a hotel or 4 years in a similar large building/complex with central plant is required.

This is an exciting opportunity for a skilled technician to take their career to the next level. If you have a passion for delivering excellent customer service and working in a fast-paced environment, we want to hear from you.

Job Opportunity: Technical Assistant

The selected candidate will learn from a certified engineer or technician about preventive maintenance activities and daily readiness tasks on training devices during an on-the-job training period.

• Carry out preventive maintenance tasks and daily readiness checks on the training equipment and associated systems, with more complex tasks performed under the supervision of a qualified simulator support engineer or technician.
• Maintain accurate records of all maintenance activities and ensure that necessary consumable items and tools are requested in a timely manner.
• Use a computerized maintenance management system to record, track, and review maintenance activities.
• Support logistics duties, including inventory management, store organization, packaging, and shipping preparations.
• Perform general housekeeping and administrative tasks to facilitate technical services operations.

• A diploma in electronics, electrical engineering, or aviation is highly desirable.
• Proficiency in English language skills (spoken and written) is essential.
• A basic understanding of electro-mechanical terminology is required.
• The ability to interpret schematics and technical documents related to electro-mechanical systems is crucial.
• Familiarity with Microsoft Office applications is necessary.

As an equal opportunities employer, we value diversity and strive to create an inclusive work environment where everyone can thrive.