What Jobs are available for IT Support Specialists in Abu Dhabi?

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

#J-18808-Ljbffr

Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

Providing L2 support services software for an organization’s employeesTechnical Support for ERP-Dynamics 365 FO, CRM, POS systemsExpertise in report development in ERP D365 system, BI report development, Power Platform, data export and importProficient in Mobile apps and web applicationsTechnical experience in.NET, ADO.Net, X+, D365 workflow, Visual Studio, SQL Server, Java ScriptKnowledge in managing Azure / AWS serverRequired to co-ordinate with vendor, support, implement and train internal usersProviding first-level support to the users and managing ERP applications up and runningMaintaining existing software, hardware and upgradingFollow company policies and procedures, demonstrate efficient teamwork and contribute to the success of the ResortTo maintain the highest standard of conduct, professionalism, uniform, appearance and hygieneTo perform other duties that management may from time to time reasonably requireRequirementsBachelor’s degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC or equal degree Must have a minimum of 5 years of experience as Application Developer and Technical Support in the UAE Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system securityExperience in documenting processes and monitoring performance metricsAbility to determine IT needs and train end-usersAbility to keep up with technical innovation and trends in IT supportHighly organized and detail-orientedStrong interpersonal and communication skills.

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

Overview

Help AG is looking for a talented and experienced IT support technician who will be responsible for connecting cables, rack mounting, upgrading, troubleshooting IT security devices.

Responsibilities

• Visiting customer data centre for rack mounting and troubleshooting of devices.
• Cable the devices as per industry standards
• Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity
• Upgrade software on security devices
• Accurate reporting of the task to project manager and direct manager

Qualifications & Skills

• Bachelor’s degree in information security or IT-related matter or equivalent experience
• 3+ years of experience in working with IT security devices
• Aware of rack mounting devices
• Excellent and accent-free communication skills in English (Arabic an advantage)
• Proper and structured documentation and diagramming
• Excellent organizational skills in enterprise support
• Understanding of information security concepts and related technology
• Strong background and experience in TCP/IP networking of large-scale organizations
• Flexible work approach, based on the job requirements
• Being able to identify new work areas and to set new goals for themselves
• Excellent communication and training skills
• Outstanding customer handling, friendly and goal-oriented
• Ability to communicate / translate to Customer-level
• Being able to understand complex business processes and activities
• Flexible work approach, based on the job requirements

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flight tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.

#J-18808-Ljbffr

Job Summary

The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups.

Tasks

• Support traders, middle office users on daily issues including PL / position mismatches / market data, mkt operations, etc.
• Configure curves (rate, rate hedge, credit) and static data including securities, generators, indices, currencies, vol surface, portfolios, user groups, access rights etc., in Murex.
• Write new pre trade rules, create / amend lookup tables / simulation views / e-tradepad strategies / Live Book views.
• Work on Patch upgrades / version upgrades testing to reconcile any PL / Greeks issue & avoid any regressions.
• Reporting on progress on issues / showstoppers to manager and other stakeholders
• Assist in developing business and operational processes and to participate in developing system training artefacts when required

Job Knowledge & Experience

• Minimum 5 years of experience as Murex Front office Business Analyst
• Extensive experience in setting up and validating Interest rate curves including for ARRs.
• Expertise in multiple asset classes (at least 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives, FX Derivatives, Structured Products Credit Derivatives, FIMM (Fixed Income, / Money Market).
• Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products.
• Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Pre-Trade Workflow, Market Data, Dynamic Tables, P&L Notepad, FDI Templates, Blotters, Risk Matrices etc.
• Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
• Excellent knowledge of Capital Markets products and processes, front to back.
• Experience on implementation of both linear and non-linear products in Murex
• Strong analytical and problem-solving skills accompanied with excellent communication

Qualifications & Skills

• The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.
• The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.
• Strong record of stakeholder management and leadership skills
• Strong understanding of the financial markets, trading, and banking solutions
• Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements, and confirmation generation
• Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes.
• Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.
• Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.
• Candidate must display strong verbal and written communication skills.

#J-18808-Ljbffr

We are looking for a skilled IT Support Engineer to join our team! If you have expertise in network management, server configuration, troubleshooting hardware/software issues, and IT project management , we want to hear from you.

Location: Abu Dhabi, UAE

Requirements:

1. Proficiency in configuring & troubleshooting network devices (routers, switches, firewalls, wireless APs)
2. Strong understanding of network infrastructure & device configurations
3. Experience in server configuration & IT project management
4. Skilled in technical support & troubleshooting hardware/software issues
5. Bachelor’s degree/diploma preferred
6. Excellent communication skills in English

APPLY NOW:

#J-18808-Ljbffr

Location: EMEA

Team: Customer Support

Role: Technical Customer Support (EMEA - Arabic Speaker)

Mode: Remote

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

Responsibilities

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat, and video calls

Qualifications

• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
• Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
• Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
• Able to work in a fixed shift
• Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

Here’s What’s In For You

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment that fit your lifestyle, wherever you're based.

#J-18808-Ljbffr

FSTD Support Technical Assistant page is loaded# FSTD Support Technical Assistantlocations: Abu Dhabitime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: **About This Role** **Duties & Responsibilities*** Learn from a signed Engineer or Technician about the Preventive Maintenance Activities and Daily Readiness Activities on the Training Devices during OJT.* Perform Preventive Maintenance Tasks (PMTs) and Daily Readiness (DR) on the training devices and associated systems. The more complex PMTs are performed under the supervision of a Simulator Support Engineer or Technician. Keep the associated PMT and DR records up to date and available at all times.* Accountable to maintain, keep track, and request consumable items and tools required to perform the Preventive Maintenance Tasks and Daily Readiness.* Make use of the Maintenance Management System to record, track, and review all maintenance activities.* Support logistics duties, including yearly inventories, re-arrangement of stores, packing and preparation for shipping, etc… Perform housekeeping functions, administrative functions, and other tasks to support the technical services group, as reasonably required.* Comply with local & global CAE Environmental Health & Safety standards, instructions, and safe working procedures. Exercise duty of care for own H&S, and that of others who may be affected by his/her work.**Skills / Background*** 2-Year Technical Diploma in Electronics, Electrical or Aviation Field.* Knowledge of the English Language, both spoken and written.* Basic understanding of Electro-Mechanical Terminology.* Able to interpret schematics and other technical documents pertaining to Electro-Mechanical systems.* Basic computer skills with knowledge of the Microsoft Office suite (Word, Excel, etc…)* Basic knowledge of computer networking**Position Type**RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.# **Equal Opportunity Employer***CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.**If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at* to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow. #J-18808-Ljbffr

Select how often (in days) to receive an alert:

Posting Date: 2 Oct 2025

Location: Abu Dhabi, Abu Dhabi, AE

Contract Type: Fixed-Term

Division: Energy Business Integration and Project Coordination

Level of experience: Intermediate

RINA is currently recruiting for a Asia Project Support Advisor to join its office in Abu Dhabi within the Energy Business Integration and Project Coordination Division.

Mission Key Accountabilities Education Qualifications

• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant with Italian Law n. 68/99.

#J-18808-Ljbffr

FSTD Support Engineer I page is loaded# FSTD Support Engineer Ilocations: Abu Dhabitime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: **About This Role** **Essential Duties & Responsibilities:**- Support the Flight Simulator Training Devices and Cabin Crew Training Devices: Attend maintenance calls, device setup, conversions and demos, assist during SFTs / PVCs, perform snag clearance, etc…- Independently perform the Preventive Maintenance Tasks (PMTs) and Daily Readiness (DR) on the training devices and associated systems. Ensure that PMTs are carried out according to the standards, and signed off. Ensure that PMT raised deficiencies are followed up, actioned, and closed in a timely manner.- Ensure that all recurrent QTG runs are done, and ensure that deficiencies associated to recurrent runs are actioned in a timely manner, and followed up on until closure. Troubleshoot related issues and work with the QTG specialist for resolution as required. Consult with senior colleagues for help / clarification.- Diagnose, troubleshoot, and resolve training device issues. Promptly update the associated DRs. Work with senior colleagues on AOGs. Communicate and share information with colleagues and other departments (logistics, scheduling, training department, etc…) to improve training delivery and customer satisfaction.- Monitor Simissues and action / update issues that are assigned to the on-site team for action. Perform all requested tests, and provide clear and concise feedback. Consult and coordinate with senior colleagues to ensure that all Snags and SPRs are actioned promptly, to meet SLA targets.- Make use of the Maintenance Management System to record, track, and review maintenance activities.- Comply with local & global CAE Environmental Health & Safety standards, instructions, and safe working procedures. Exercise duty of care for own H&S, and that of others who may be affected by his/her work.**Other Job-Related Skills/Background**- Technical College Diploma or Degree in Electronics, Electrical or Aviation Field and at least 3-5 years of related work experience.- Excellent knowledge of the English Language, both spoken and written.- Highly engaged and motivated individual.- Customer oriented, and must be able to deal tactfully in sensitive situations.- Good workmanship and strong contributor within a team environment.- Demonstrate initiative and the ability to work under minimal supervision.- Able to work flexible shifts, and adapt to changing work schedules and shift patterns.- Suitable understanding of aircraft terminology and simulation training devices.- Able to interpret schematics and other technical documents pertaining to simulation training devices.- Knowledge of Analog and Digital principles and theory.- Must possess adequate troubleshooting skills of Electronic, Electric, Hydraulic, and Pneumatic systems.- Must be skilled in the use of test equipment, and software diagnostics tools.- Basic understanding and comprehension of Avionics, Motion, and Visual Systems.- Good computer skills with knowledge of the Microsoft Office suite (Word, Excel, etc…)- Basic knowledge of computer mainframe/architecture, networking, and operating systems (Windows NT/XP, UNIX, Linux, AIX).**Position Type**RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.# **Equal Opportunity Employer***CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.**If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at* to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow. #J-18808-Ljbffr