7 IT jobs in Abu Dhabi

This role is part of our customer-facing team, providing excellent support to our clients through effective communication and professional conduct.

As a key member of the team, you will be responsible for assisting customers with their banking needs while maintaining a high level of service attitude.

The successful candidate will have experience in customer-facing roles and excellent communication skills, both written and verbal.

• Handling customer inquiries and resolving issues efficiently.
• Executing distribution recording of customer instructions from various channels.
• Providing general administrative support, including preparation of memos and customer letters.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.

Excellent communication and interpersonal skills are essential for this role, as well as a strong understanding of ADIB's products and services.

• Knowledge of ADIB's retail and institutional banking products and services.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.

This role offers the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.

This position is open to UAE Nationals only. Unclear seniority required.

Job Purpose - Serve as the first point of contact for facilities-related issues at the airport, ensuring timely coordination, resolution of service requests, and compliance with safety and operational standards.

• Act as liaison between airport operations, facilities management, and service providers.
• Manage incoming calls, emails, and tickets; verify client information and log in Maximo or similar systems.
• Provide accurate, timely information and solutions; escalate complex issues as required.
• Monitor, follow up, and report on service requests and work orders.
• Support emergency response and coordinate FM activities during incidents.
• Generate daily/shift reports and recommend process improvements.
• Train users on helpdesk systems and maintain accurate records.
• Ensure excellent customer service and promote a safety-first culture.

• Bachelor's degree in Business, Operations, or related field (preferred).
• Minimum 2 years' experience in helpdesk, customer service, or facilities management.
• Knowledge of FM operations, asset lifecycle planning, and contract management.
• Proficiency in Maximo or similar FM software.

• Strong communication and customer service skills.
• Decision-making and problem-solving in high-pressure environments.
• Ability to manage high call/email volumes efficiently.
• Flexible to work rotating shifts (24/7/365).
• Teamwork, attention to detail, adaptability, and integrity.

• Achievement of service KPIs and response times.
• Accurate logging and reporting of requests.
• High asset/system availability.
• Continuous improvement of helpdesk functions.

• Entry level

• Full-time

• Information Technology

• Facilities Services

Location: Abu Dhabi, United Arab Emirates

We are seeking a highly skilled and passionate customer support specialist to join our team. As a key member of our global team, you will be responsible for providing exceptional service to our clients via email, chat, and calls.

• You will troubleshoot issues and escalate when necessary, ensuring that our clients receive timely and effective resolutions.
• You will document client interactions and track resolutions, contributing to our knowledge base updates and service improvements.

We are a leading workplace culture certification program powered by AI-driven solutions for employee experience. Our IMPACT Index provides real-time analysis and engagement insights for inclusive cultures and recognition.

• A minimum of 2 years of customer service or support roles is required.
• You must possess strong communication and problem-solving skills, with the ability to manage multiple requests in a fast-paced environment.
• Familiarity with SaaS platforms or HR tech is preferred but not mandatory.

• We offer a fully remote work arrangement, allowing for flexibility and collaboration with diverse teams.
• You will have the opportunity to contribute to knowledge base updates and service improvements, making a tangible impact on our organization's success.

Customer Support Associate

We are seeking a highly skilled and dedicated Customer Support Associate to join our team.

The ideal candidate will have exceptional communication skills, the ability to work in a fast-paced environment, and a passion for delivering outstanding customer experiences.

As a Customer Support Associate, you will be responsible for providing top-notch support to our clients via various communication channels, including email, chat, and phone.

You will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and escalating complex problems to senior support specialists.

To succeed in this role, you must possess excellent problem-solving skills, a strong attention to detail, and the ability to work effectively in a remote setting.

The successful candidate will be a quick learner, a team player, and someone who is passionate about delivering exceptional customer service.

Key Responsibilities:

Role: Help Desk - Branches

Location: Abu Dhabi

• To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's retail & institutional banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

This position is for UAE Nationals only.

Unclear seniority.

AED 8000 salary. A well known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two year experience with a valid UAE driving license.

• Works closely and receives direct instructions from the IT Manager.
• Installs, configures, monitors and maintains computer systems, software applications, operating systems and network devices.
• Troubleshoots and repairs software, computer systems and network problems.
• Manages user access to the network.
• Provides direct technical support to users including procedural documentation.
• Tests and evaluates new technology and demonstrates it to supervisors.
• Use of the helpdesk ticketing system to keep track of assigned tasks, asset management, and HW/SW licenses.
• Participates in team meetings, sharing knowledge, information and ideas with team members.

• Graduate of a Bachelor's Degree in Information Technology, Computer Science or equivalent.
• IT Standard Industry Certification is an advantage.
• Minimum 2 years of experience in the same position.
• Valid driver's license for travel to client sites.

• Technical ability to support primarily Windows based server and workstation platforms.
• Previous customer service related experience.
• Excellent interpersonal and communication skills.
• Excellent technical and organizational skills.
• Ability to work cooperatively and independently.
• Willingness to work the required hours to complete the responsibilities assigned.

Directly reports to IT Manager.

Parker Consult is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Selection, Consultancy and Training through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC's and local firms.