Help Desk Associate
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Job Description
As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service to our clients.
Responsibilities include:
- Managing and resolving customer queries and complaints in a timely and professional manner
- Processing orders and modifications accurately and efficiently
- Escalating complex issues across various communication channels
Benefits include:
Competitive salary package with opportunities for career growth and development
Accommodation provided for those who require it
Requirements include:
Asian candidates only currently residing in UAE
Interested candidates can directly apply or send their CV to the provided contact information
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Help Desk Specialist
Posted today
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Job Description
This role is perfect for individuals who enjoy helping others and resolving issues in a proactive manner.
Key Responsibilities- Respond to customer inquiries via phone, email and chat platforms
- Provide accurate information about products, pricing, and availability
- Collaborate with internal teams to deliver exceptional customer experiences
- Enter data into various digital systems
- 1 year of relevant work experience
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize tasks, and maintain organization
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service Representative
- Industry: Utilities Administration
IT Help Desk
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Job Description
We are currently seeking a IT Help Desk UAE National, reporting directly to the Head of the Department to join our team based in UAE, Abu Dhabi.
About us:
Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.
Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.
About the mission we offer you:
About the Role:
As an IT Help Desk team member, you will be the first point of contact for technical support within the organization. You will assist users with hardware, software, and network-related issues, ensuring timely resolution and maintaining high levels of user satisfaction. This role is essential in supporting the smooth operation of our IT systems and services.
From Day 1, youll be a valued contributor, working closely with IT professionals and end-users, gaining hands-on experience and developing your technical and customer service skills.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in person
- Troubleshoot hardware, software, and network issues
- Log and track support requests using the IT ticketing system
- Assist in setting up and configuring workstations, laptops, and mobile devices
- Support user access management and password resets
- Escalate unresolved issues to appropriate IT teams
- Maintain documentation of support procedures and solutions
Wed love to hear from you if your profile meets the following:
Qualifications
- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
- Basic understanding of IT systems, networks, and troubleshooting techniques
- Proficiency in Microsoft Office and familiarity with Windows operating systems
- Internship or prior experience in IT support or help desk roles
- Strong communication and problem-solving skills
- Strong work ethic and desire to grow professionally
About you:
We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements:
Qualifications: Bachelors or Diploma
Languages: English + proficiency level (Basic, Professional, Fluent)
Main skills: (up to 4)
Your career with us
Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T. EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development.
Whats Next?
Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.
We invite you to get to know more about our company by visiting and follow us on LinkedIn, Instagram, Facebook, X and YouTube for company updates.
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Help Desk Agent
Posted today
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Job Description
Role: Help Desk - Branches
Location: Abu Dhabi
Role Purpose:- To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.
These are the main responsibilities of this role:
Responsibilities:- Maintaining a high level of service attitude towards customers.
- Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
- Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
- Performing general administrative work, including preparation of memos, customer letters, filing, etc.
- Delivering cheque books and ATM cards to customers.
- Handling and delivering captured card issues on account of customers.
- Delivering covered cards to customers.
- Delivering returned cheques to customers.
- Performing any other responsibilities entrusted by branch management from time to time.
- Knowledge of ADIB's retail & institutional banking products & services.
- Knowledge of ADIB's operational policies & procedures.
- Knowledge of UAE banking practices, regulations & risks.
- Thorough knowledge of all regulations issued by the Central Bank of UAE.
- Fair knowledge of service standards.
- Knowledge of cross-selling.
- Computer skills.
This position is for UAE Nationals only.
Required Experience:Unclear seniority.
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