186 Managing Customer Inquiries jobs in Abu Dhabi

This is a remote position that requires an individual who can provide seamless communication and support to customers.

As a Marketing Support Executive at Global Surf IT Pvt Ltd, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement.

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• CHAT & CALL SUPPORT – Handle multiple chat and call interactions efficiently and professionally; deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.
• LEAD MANAGEMENT & CRM OVERSIGHT – Utilize CRM platforms to track, update, and manage customer leads and interactions; ensure all lead data is accurately recorded and maintained for easy reference and follow-up; monitor CRM entries for completeness, and coordinate with the sales team to correct or update missing information; generate regular lead reports to support data-driven decision-making; assist the marketing team in any support activities as required.
• DATA ANALYSIS & REPORTING – Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities; support the preparation of performance reports highlighting key metrics and insights for management review.

• Bachelor's degree in any discipline.
• Basic understanding of any CRM tool and Microsoft Office (Word, Excel).
• Foundational knowledge of IT products and services is an added advantage.
• Prior experience in call handling or customer service is a plus.

• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Eagerness to learn and adapt in a dynamic work environment.
• Ability to remain focused and efficient during repetitive tasks.
• Proficiency in Microsoft Office tools.

Interested candidates who meet the above qualifications are invited to apply by submitting their updated resume. Please email your application to with the subject line: "Application for Marketing Support Executive – Global Surf IT Pvt Ltd"

If this opportunity aligns with your career goals, kindly share your updated resume with us at

As a key member of our team, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to attend to walk-in customers, maintaining accurate records and adhering to strict service level agreements.

• Maintain accurate logs for customers
• Ensure timely resolution of queries within agreed SLAs
• Provide sales support and maintain MIS records
• Update cases in the system in a timely manner
• Ensure compliance with bank policies

• Fluency in Arabic and English languages
• Excellent communication and interpersonal skills
• Proactive approach
• Flexibility in dealing with clients and team members
• Previous banking experience in similar roles

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cuttingedge AI and advanced analytics. We leverage realtime data machine learning and automation to optimize debt recovery processes for financial institutions. As our team expands we are eager to welcome skilled professionals who can contribute to our innovations.

• Customer Assistance: Provide topnotch support and assistance to customers through various channels such as phone email and chat.
• Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
• Process Optimization: Identify opportunities to enhance support processes and customer experience providing suggestions for improvement.
• Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
• MultiTeam Collaboration: Work closely with internal teams such as sales and product development to ensure comprehensive customer support and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions documenting details of inquiries complaints and comments.
• Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.

• Experience: Bachelors degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
• Communication Skills: Exceptional verbal and written communication skills with a customercentric approach.
• Problemsolving Abilities: Strong analytical and problemsolving skills to address customer concerns and challenges effectively.
• Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
• Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g. Microsoft Office).
• Interpersonal Skills: Ability to build rapport and relationships with clients ensuring a positive and productive customer interface.
• Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.

• Be a part of a forwardthinking company that is leading the charge in revolutionizing the fintech industry.
• Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
• Benefit from a competitive salary package extensive benefits and opportunities for career advancement.
• Join a vibrant and encouraging workplace where your contributions make a meaningful impact.

Role: Customer Support Specialist - Branches

Location: Abu Dhabi

To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries in a pleasant manner regarding ADIB's products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing, etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

• Knowledge of ADIB's Retail & institutional Banking products & services
• Knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience:

IC

We are seeking a dedicated Customer Support Specialist to join our team. This role is ideal for individuals who thrive in fast-paced environments and have a passion for delivering top-notch support to customers.

• Respond to customer inquiries via chat, phone, and email in a timely and professional manner.
• Assist customers with account-related issues, including deposits, withdrawals, and gameplay-related concerns.
• Adhere to established Standard Operating Procedures (SOPs) and company protocols to ensure seamless customer experiences.
• Maintain accurate records and update internal systems in a timely fashion.
• Utilize Excel for data tracking and basic reporting purposes.
• Deliver exceptional customer service by providing empathetic and timely support.

• Previous experience in customer support or a related field is highly desirable.
• Proficiency in multiple languages is a bonus, but not required.
• Familiarity with Excel and ability to learn new software quickly is essential.
• Ability to work 12-hour rotational shifts, including nights and weekends.
• Strong self-discipline and time management skills are crucial for success in this role.
• Possession of a laptop and desktop computer is required.
• This is a 100% remote role, ideal for those who value flexibility and autonomy.
• Immediate start is preferred, but not mandatory.

As a Customer Support Specialist, you will be responsible for providing unparalleled customer support to our patrons. This includes responding to customer inquiries, assisting with account-related issues, and maintaining accurate records. We are looking for someone who is dedicated, passionate about delivering excellent support, and comfortable working remotely.

We're looking for a Customer Support Engineer to join our Engineering and Field Service Department. This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projects—ensuring high performance and reliability of gas turbines, generators, and auxiliary systems.

Key Responsibilities:

1. Diagnosing and resolving technical issues related to gas turbines, generators, and associated systems.
2. Acting as a key liaison between internal teams and customers to ensure timely, efficient solutions.
3. Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.
4. Analyzing operational data and preparing clear, comprehensive technical documentation.
5. Supporting commercial teams with technical input for sales and service proposals.
6. Managing root cause analysis processes and assisting with technical presentations.
7. Overseeing outage planning and coordination, including spare parts logistics and customer meetings.
8. Traveling to customer sites as needed to provide hands-on technical support.
9. Ensuring compliance with company QMS and HSE policies and procedures.

What We're Looking For :

• Proven experience in gas turbine / generator operations and maintenance is highly desirable.
• Strong technical troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work outside regular business hours when required.
• Ability to manage multiple priorities in a high-stakes, customer-facing role.
• A proactive mindset with a commitment to integrity, safety, and quality.
• Experience in outage planning, LTSA contract execution, and cross-functional coordination is a plus.

Why Join Us?

• Work on complex and high-value energy projects across the Middle East and beyond.
• Be part of a supportive and skilled multidisciplinary engineering team.
• Engage in meaningful work that ensures power reliability and customer satisfaction.
• Career growth opportunities with exposure to technical and commercial operations.

A vital link between a company and its customers, Customer Service Experts are tasked with providing support, answering inquiries, resolving customer issues, and maintaining high standards of satisfaction.

This dynamic role requires excellent communication skills, a patient demeanor, and the ability to connect with diverse range of people. By delivering exceptional customer service, Customer Service Experts contribute to the company's success and enhance user experience.

Key Responsibilities:

• Respond promptly to customer inquiries through various communication channels.
• Maintain thorough understanding of products and services to assist customers effectively.
• Resolve product or service issues by identifying customer needs and determining best solution.
• Process orders, forms, applications, and requests accurately and efficiently.
• Ensure customer satisfaction and provide professional support at all times.
• Document customer interactions and transactions thoroughly in CRM system.
• Follow up with customers regarding their inquiries and problems following company protocols.
• Escalate unresolved issues to internal teams to ensure resolution.
• Provide feedback and suggestions to improve customer service quality and efficiency.
• Participate in training sessions and meetings to enhance service skills and product knowledge.
• Identify and report patterns in customer complaints to prevent future occurrences.
• Collaborate with team members to achieve department goals and ensure continuous improvement.

Requirements:

• High School Diploma or equivalent; college degree preferred but not required.
• Previous experience in customer service role is highly desirable.
• Familiarity with CRM systems and practices is an advantage.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving skills and attention to detail are required.
• Ability to handle challenging customer situations with patience and empathy.
• Capability to work independently and as part of team under minimal supervision.

Why Join Us?

We offer a dynamic and supportive work environment that encourages growth and development. Our team is committed to delivering exceptional customer service and ensuring customer satisfaction.

Passionate about delivering exceptional customer experiences?

We are seeking a skilled and dedicated Customer Support Expert to join our team. As a key member of our support team, you will play a vital role in providing top-notch support to our customers via chats, emails, and other communication channels.

• Key Responsibilities:
• Provide timely and effective support to customers through various channels
• Build strong relationships with customers by resolving their queries and concerns in a professional and courteous manner
• Meet and exceed customer satisfaction targets
• Stay up-to-date with the latest technology trends and developments
• Work collaboratively with cross-functional teams to ensure seamless delivery of services

Requirements:

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Strong analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to Have:

• Experience with CRM systems
• Experience in crypto/finance

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

About Us:

We are a global company that provides secure technical, customer support, and CX services for tech companies around the world. We work with clients from over 30 countries and speak over 60 languages.

Our mission is to provide top-notch support services that meet the highest standards of quality and excellence. We believe in treating our team members like family and providing them with the best possible working conditions.

Join us and be a part of our dynamic and growing team! Apply now and take the first step towards a rewarding career in customer support!