5 Office Manager jobs in Abu Dhabi
Front Office Manager
Abu Dhabi, Abu Dhabi
Marriott
Posted 8 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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0
Assistant Front Office Manager
Abu Dhabi, Abu Dhabi
Millennium Hotels and Resorts MEA
Posted today
Job Viewed
Job Description
As an Assistant Front Office Manager, your responsibilities encompass leadership and management across all sections of the Front Office Department, aiming to uphold the highest service standards. The primary objective is to ensure every guest visiting the hotel receives service and hospitality that surpasses expectations, providing an enhanced experience through meticulous attention to detail and a continuous focus on customer satisfaction.
Key Job Responsibilities:
- Assist the Head of Front Office in overseeing and managing all aspects of the Front Office Department.
- Uphold and enforce the highest standards of service to ensure an exceptional guest experience.
- Collaborate with the leadership team to develop and implement strategies for enhancing customer satisfaction.
- Supervise and support front desk operations, including check-in, check-out, and guest interactions.
- Ensure adherence to established procedures and protocols for efficient front office functioning.
- Lead and motivate the Front Office team to maintain a customer-focused approach and exceed guest expectations.
- Address and resolve guest concerns promptly, maintaining a positive and solutions-oriented attitude.
- Foster a culture of attention to detail, emphasizing the importance of providing added value through exceptional service.
- Work closely with other departments to coordinate and optimize overall hotel operations.
- Stay informed about industry trends and best practices to continuously improve Front Office services.
- Contribute to training programs to enhance the skills and knowledge of the Front Office team.
- Participate in regular meetings with the leadership team to discuss performance, challenges, and improvement opportunities.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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1
HR & Office Manager (UAE) Abu Dhabi
Abu Dhabi, Abu Dhabi
Vatic Labs
Posted today
Job Viewed
Job Description
Overview
We are an ambitious, high-growth firm expanding our presence in Abu Dhabi. We are looking for a versatile and experienced professional to establish and manage our HR function while overseeing the Abu Dhabi office operations. As the first dedicated HR hire in Abu Dhabi, you will play a pivotal role in building the foundations for our people strategy, ensuring compliance with ADGM regulations, and supporting our leadership team as we scale.
ResponsibilitiesHuman Resources
- Manage end-to-end employee lifecycle, ensuring onboarding and offboarding processes are compliant with ADGM regulations and provide a seamless experience for staff.
- Oversee recruitment logistics, including posting roles, scheduling interviews, and coordinating offers.
- Coordinate payroll and benefits with external providers.
- Develop and implement HR policies and processes aligned with UAE labor law and ADGM regulations.
- Handle immigration, visas, and employee documentation.
- Maintain HR records, policies, and processes to ensure compliance and scalability.
Office Management
- Oversee day-to-day Abu Dhabi office operations, including facilities, vendors, and administrative support.
- Ensure smooth coordination of executive schedules, travel, and company events.
- Implement efficient office processes to support growth and ensure smooth coordination with global teams.
- Act as the local point of contact for employees and visitors.
- 3-6 years of progressive HR and office management experience, ideally in a fast-growing or entrepreneurial environment.
- Strong, hands-on knowledge of ADGM HR and compliance procedures.
- Proven ability to manage end-to-end visa and immigration processes in the UAE.
- Strong organizational, communication, and problem-solving skills.
- Bachelor’s degree in Human Resources, Business Administration, or related field; HR certification is a plus.
- The opportunity to build and shape the HR and office management functions from the ground up.
- A dynamic role in a growing firm at the intersection of finance, AI, and technology.
- Competitive compensation and benefits package.
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2
Global Facility Management Consultant
Abu Dhabi, Abu Dhabi
NES Fircroft
Posted today
Job Viewed
Job Description
NES Fircroft Permanent Recruitment is looking for a Global Facility Management Consultant based in the UAE or Egypt. Our client is a leading nitrogen fertilizer producer in the Middle East and North Africa (MENA) region, and the world’s largest seaborne exporter of ammonia and urea. Headquartered in Abu Dhabi, operates state-of-the‑art production facilities across the UAE, Egypt and Algeria, with a strong focus on innovation, sustainability and operational excellence.
Role Overview- Diagnose the current state of facility management across all countries where the company operates.
- Analyze global spending, vendor contracts and performance to identify optimization and cost‑saving opportunities.
- Design a global facility management strategy and operating model, including governance, standards and processes.
- Recommend and initiate implementation actions that lead to improved efficiency, stronger vendor management and more consistent service quality across the network.
- Advise and support on new build/design of Shared Services new office location.
- Map and document the company’s entire facility management footprint globally, covering offices, production/support sites, and shared spaces.
- Collect and analyze data on leases, ownership structures, facility‑related expenses, contract terms, and renewal cycles.
- Identify inefficiencies, inconsistencies, and risks in local arrangements.
- Benchmark spend levels and service standards against market best practices.
- Produce a comprehensive diagnostic report summarizing findings and opportunities.
- Develop a Global Facility Management Strategy, including governance models, standardized processes, and vendor frameworks.
- Quantify potential savings and efficiency gains.
- Draft an action plan and implementation roadmap with measurable KPIs.
- Present findings and recommendations to the Global VP Human Capital and wider ELT team.
- Support execution of recommended actions, including vendor renegotiations.
- Develop templates, policies, and guidance for ongoing governance.
- Coach local facility coordinators or country managers on the new approach.
- 10+ years of experience in Facility Management, Corporate Real Estate, or Operations Management within multinational or multi‑site organizations.
- Proven experience leading diagnostic assessments and transformation initiatives.
- Strong knowledge of vendor management, outsourcing models, and contract negotiation.
- Experience optimizing cost and service quality across multiple regions.
- Familiarity with leased and owned facilities.
- Exposure to international operations in Europe, North Africa, and the Middle East.
- Strong analytical and financial acumen; able to consolidate and interpret global spend data.
- Skilled in benchmarking, cost modeling, and process mapping.
- Proficient with facility management systems and reporting tools.
- Excellent project management and presentation skills.
- Degree in Engineering, Business Administration, Real Estate, Facilities Management, or a related field.
- Professional certification (e.g., IFMA, BIFM, RICS) is an advantage.
- Strategic yet pragmatic: capable of thinking globally while executing locally.
- Autonomous and self‑driven, with ability to work effectively in a matrixed environment.
- Strong stakeholder management and influencing skills.
- Highly structured, detail‑oriented, and results‑focused.
- Culturally aware and adaptable across diverse regions.
- Competitive salary and benefits package.
Duetohighvolumeofapplications,onlyshortlistedcandidateswillbecontacted.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market‑leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
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3
Assistant Manager - Front Office (preferably russian/german/chinese speaker)
Abu Dhabi, Abu Dhabi
Hyatt
Posted 5 days ago
Job Viewed
Job Description
**Description:**
**Position Summary:**
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
**Key Responsibilities:**
+ Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
+ Supervise front desk team members, including training, scheduling, and performance evaluations.
+ Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
+ Ensure adherence to hotel policies and procedures, including safety and security.
+ Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
+ Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
+ Manage VIP arrivals, special requests, and ensure personalized guest service.
+ Oversee cashiering and billing processes to ensure accuracy and compliance.
+ Promote up-selling of rooms and hotel services to maximize revenue.
+ Lead by example in delivering exceptional customer service standards.
**Requirements:**
+ Diploma or degree in Hospitality Management or a related field.
+ Minimum 2-3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
+ Strong leadership, communication, and interpersonal skills.
+ Proficient in property management systems
+ Ability to work under pressure and in a fast-paced environment.
+ Excellent problem-solving and conflict-resolution abilities.
+ Flexibility to work in shifts, including weekends and holidays.
**Preferred Qualifications:**
+ Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
+ Prior experience in a luxury or five-star hotel environment.
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
+ Experience working with Opera is required.
+ Ability to work a flexible schedule.
+ German/Russian/Chinese language will be ideal.
**Primary Location:** AE-AZ-Abu Dhabi
**Organization:** Park Hyatt Abu Dhabi
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ABU
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**Position Summary:**
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
**Key Responsibilities:**
+ Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
+ Supervise front desk team members, including training, scheduling, and performance evaluations.
+ Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
+ Ensure adherence to hotel policies and procedures, including safety and security.
+ Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
+ Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
+ Manage VIP arrivals, special requests, and ensure personalized guest service.
+ Oversee cashiering and billing processes to ensure accuracy and compliance.
+ Promote up-selling of rooms and hotel services to maximize revenue.
+ Lead by example in delivering exceptional customer service standards.
**Requirements:**
+ Diploma or degree in Hospitality Management or a related field.
+ Minimum 2-3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
+ Strong leadership, communication, and interpersonal skills.
+ Proficient in property management systems
+ Ability to work under pressure and in a fast-paced environment.
+ Excellent problem-solving and conflict-resolution abilities.
+ Flexibility to work in shifts, including weekends and holidays.
**Preferred Qualifications:**
+ Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
+ Prior experience in a luxury or five-star hotel environment.
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
+ Experience working with Opera is required.
+ Ability to work a flexible schedule.
+ German/Russian/Chinese language will be ideal.
**Primary Location:** AE-AZ-Abu Dhabi
**Organization:** Park Hyatt Abu Dhabi
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ABU
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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