118 Onboarding jobs in Abu Dhabi

Manager- Channel Onboarding - Emiratised Role at First Abu Dhabi Bank (FAB).

Join FAB to lead the globally integrated channel onboarding function for Global CCIB and Investment Banking Clients, focusing on onboarding and training across GTB Channels, with an aim to accelerate revenue, improve utilization, and enhance digital experience while ensuring compliance with operational risk standards.

Collaborate with GTB Channels, Product teams, and GTB Sales to improve onboarding, time to revenue, and customer experience.

The main objective is to build a best-in-class, globally integrated channel onboarding function that provides a unified experience through onboarding and training on all GTB channels. Develop onboarding strategy for faster revenue, improved utilization and enhanced digital experience; create agile end-to-end processes that are digitally advanced, customer-centric and compliant with risk standards.

Collaborate with GTB Channels and Product teams on new channel solutions for enhanced customer experience and time to revenue. Partner with GTB Sales to influence client engagement during onboarding for early onboarding, utilization and revenue realization.

• Manage the Onboarding Directors, Managers and Trainers to provide direction, training and support for optimal performance and engagement.
• Drive digitization and utilization on the channel for higher revenues and enhanced customer experience.
• Deliver seamless implementation and client training on complex structures and solutions (e.g., Liquidity Management Solution, VAM, Treasury Management Solution).
• Stay abreast of market trends to digitize/automate processes and acquire platforms for better client experience, larger market share and higher revenues.
• Ensure customer awareness and regular training on channel usage.
• Ensure agile onboarding processes compliant with risk standards.
• Improve time to revenue by onboarding clients in the shortest timeframe.
• Provide and create management dashboards for transparency and enablement.
• Review and improve processes to mitigate onboarding errors.
• Communicate with internal stakeholders to improve client experience and TAT.
• Ensure timely fulfilment of client maintenance requests with appropriate controls to mitigate risks.

• Manage end-to-end onboarding and post-implementation review, with handover to GTB Client Services; keep all relevant teams informed on highly complex deals.
• Participate in client meetings at pre-Advisory stage for large cash and trade deals; respond to RFPs and client proposals.
• Foster a culture of partnership with clients & advisors to ensure excellent client experience and faster TAT.
• Ensure the team is trained to assist clients with all required documentation for successful onboarding.
• Establish and maintain processes per risk standards; keep SOPs up to date and approved.
• Engage with GTB Channels for upcoming products/capabilities and plan resources for successful onboarding.
• Ensure delivered products/services are coordinated and professional as agreed with the client.
• Provide the team with information and tools to create a successful onboarding experience; oversee testing, training and go-live.
• Work with product team to ensure documentation is current (customer applications, terms and conditions).
• Ensure correct setup of relevant fees/charges in systems.

• Adhere to compliance rules and support audit protocols.
• Operate within Group policies, governance frameworks, and standard operating procedures.
• Authorized to make decisions as per the approved authorization matrix.

• Understanding of documentation interdependencies between account structures, payments, collections and electronic banking solutions.
• Good knowledge of Microsoft applications.
• Good understanding of administrative functions; business-level English fluency.

• Self-starter with willingness to learn; able to handle confidential information; high standards of accuracy.
• Tenacity, initiative, and ability to manage multiple action items; keen to learn the business and processes.

• 1-3 years' experience in a similar role or related competencies.

• Good communication, organizational and planning skills; high interpersonal skills; problem solving; team player; ability to manage high workload; hands-on work ethic.

• Relevant degree in business, finance, administrative, or related field or equivalent.

• Not Applicable

• Full-time

• Finance
• Industries: Banking

Seeking a Client Onboarding Expert to facilitate seamless client onboarding experiences. This individual will be responsible for completing cash and channel setups, interacting with clients to obtain clarity on setup complexities, and systematically obtaining signature verifications.

• Complete GTB cash and channel setups as a Maker in various bank systems.
• Interact with clients for complex set-ups to ensure the set-ups are done right the 1st time.
• Process new and maintenance requests in bank systems efficiently.

• Understand documentation interdependencies between account structures, payments, collection, and electronic banking solutions.
• Have good knowledge of Microsoft applications.
• Have a fair understanding of administrative functions.

• A self-motivated individual with a willingness to undertake self-learning.
• Can handle confidential information.
• High standards on accuracy and completeness.
• Tenacious and able to follow-through on agreed action items.

• At least three years' experience in a similar role or competencies in their recent career.

Abu Dhabi, UAE

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

The main objective of this team is to build a best in class globally integrated channel Onboarding function that provides a unified experience to Global CCIB and Investment Banking Clients through onboarding and training them on all GTB Channels. The role is responsible to develop channel onboarding strategy for faster revenue, improved utilization and enhanced digital experience. Create agile end to end processes that are digitally advance, customer centric and compliant with operational risk standards of the bank.

Collaborate with GTB Channels and Product teams in development of new solutions on the channels for enhanced customer experience and time to revenue.

Partner with GTB Sales to influence the client engagement during onboarding for early onboarding, utilization and revenue realization.

• Responsible to manage the team of Onboarding Directors, Managers and Trainers to ensure that they receive all required direction, training & support to perform at the best of their abilities and stay engaged
• Drive digitization and utilization on the channel for higher revenues and enhanced customer experience
• Deliver a seamless implementation and client training on the most complex structures and solutions i.e Liquidity Management Solution, VAM, Treasury Management Solution etc.
• Always stay abreast with the market and propose ways to digitize/automate the current processes and acquire platforms for better client experience, larger market share and higher revenues.
• Responsible to ensure that there is customer awareness on the channel and the customers are regularly trained to optimally use the channel
• Responsible to ensure that the Onboarding process is agile yet compliant with the Risk standards of the organization
• Improve the time to revenue by ensure clients are On boarded in the shortest timeframe
• Provide & create management dashboards for transparency and enablement for better performance
• Review & correct the existing processes to identify & mitigate failure points resulting in on-boarding errors
• Communicate with internal stakeholders/enablement partners such as Group Operation, GTB Channels, GTB Product & Advisory to work in tandem and ultimately improve the client experience and TAT.
• Ensuring the fulfilment the client maintenance requests on the existing set-up is done timely with appropriate checks and controls to mitigate all risks.

• Manage the on-boarding from the start to end and the subsequent post implementation review and handover to GTB Client Services team. Keeping GTB Client Services and respective Operations teams informed on the highly complex deals.
• Ensure the on-boarding team participates along with Advisory at clients meetings at pre-Advisory stage for large cash and trade deals. In addition, participate in responding to RFP's and other client proposals.
• Create a culture of partnership with clients & advisors in managing the on-boarding process to ensure excellent client experience and faster TAT
• Ensure that the team is well trained and equipped to assist clients with all relevant document completion required for a successful on-boarding.
• Ensure that processes are established without any failure points and as per the risk standards of the organization
• Ensure that the SOPs are up to date and duly approved by all relevant stakeholders
• Ensure that there is early engagement with GTB Channels to be informed about upcoming products/channels/capabilities and proactively conduct the resource planning & structure for successful takeover & implementation of the on-boarding responsibility
• Ensure that all products and services are delivered in a coordinated and professional manner as agreed with the client.
• Ensure that the team has all the required information and the tools to create a successful client Onboarding experience.
• Oversee the testing, training and go-live process.
• Work with product team to ensure all documentation including, customer applications and terms and conditions are current.
• Ensure that the relevant fees/charges are set-up in the respective systems correctly by the team.

• Ensure 100% adherence to compliance rules and support all audit protocols as appropriate
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks. Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Authorized to take decisions as per the approved authorization matrix.

Qualifications

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions
• Language proficient: fluent (business) English

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

• 1-3 years' experience in a similar role or competencies in their recent career.

• Good communication skills
• Good organizational and planning skills
• High level of interpersonal skills
• Problem solving skills
• Team player
• Ability to manage high workload within a pressurized environment
• Strong work ethic – willingness to take a 'hands on' approach

• Relevant Degree in business, finance, administrative, related field or equivalent.

We are seeking an experienced Onboarding Specialist to join our team. In this role, you will be responsible for delivering a seamless onboarding experience for new employees.

Your primary focus will be on managing onboarding services for assigned entities, creating employee files and documents on relevant systems. You will also enlist new employees in orientation and training programs, ensuring they have the necessary knowledge and skills to excel in their roles.

You will work closely with stakeholders to provide weekly reporting of onboarding status and draft emails regarding the onboarding process. Additionally, you will assist the team manager in improving processes through automation and AI.

To achieve this, you will create and manage employee files and documents, enlist new employees in orientation and training programs, draft and send onboarding emails, and improve onboarding processes through automation and AI.

• Create and manage employee files and documents
• Enlist new employees in orientation and training programs
• Draft and send onboarding emails
• Improve onboarding processes through automation and AI

The Channel Onboarding Manager plays a pivotal role in developing and executing globally integrated channel onboarding strategies, ensuring a unified client experience through seamless onboarding and training processes.

This position is responsible for conceptualizing and implementing effective channel onboarding tactics that drive revenue growth, enhance customer utilization, and improve digital engagement. The ideal candidate will design agile end-to-end processes that are digitally advanced, customer-centric, and compliant with operational risk standards.

Collaboration with GTB Channels and Product teams is crucial in developing innovative solutions for enhanced customer experience and accelerated time-to-revenue.

Key Responsibilities:

• Lead a team of Onboarding Directors, Managers, and Trainers to provide strategic direction, training, and support.
• Drive digitization and utilization on the channel to achieve higher revenues and improved customer satisfaction.
• Deliver seamless implementation and client training on complex structures and solutions.
• Stay abreast of market trends and propose ways to digitize/automate current processes.

Additional responsibilities include ensuring customer awareness and regular training, maintaining compliance with risk standards, and accelerating time-to-revenue by streamlining client onboarding processes.

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Job Description

The main objective of this team is to build a best in class globally integrated channel Onboarding function that provides a unified experience to Global CCIB and Investment Banking Clients through onboarding and training them on all GTB Channels. The role is responsible to develop channel onboarding strategy for faster revenue, improved utilization and enhanced digital experience. Create agile end to end processes that are digitally advance, customer centric and compliant with operational risk standards of the bank.

Collaborate with GTB Channels and Product teams in development of new solutions on the channels for enhanced customer experience and time to revenue.

Partner with GTB Sales to influence the client engagement during onboarding for early onboarding, utilization and revenue realization.

Key Accountabilities

• Responsible to manage the team of Onboarding Directors, Managers and Trainers to ensure that they receive all required direction, training & support to perform at the best of their abilities and stay engaged
• Drive digitization and utilization on the channel for higher revenues and enhanced customer experience
• Deliver a seamless implementation and client training on the most complex structures and solutions i.e Liquidity Management Solution, VAM, Treasury Management Solution etc.
• Always stay abreast with the market and propose ways to digitize/automate the current processes and acquire platforms for better client experience, larger market share and higher revenues.
• Responsible to ensure that there is customer awareness on the channel and the customers are regularly trained to optimally use the channel
• Responsible to ensure that the Onboarding process is agile yet compliant with the Risk standards of the organization
• Improve the time to revenue by ensure clients are On boarded in the shortest timeframe
• Provide & create management dashboards for transparency and enablement for better performance
• Review & correct the existing processes to identify & mitigate failure points resulting in on-boarding errors
• Communicate with internal stakeholders/enablement partners such as Group Operation, GTB Channels, GTB Product & Advisory to work in tandem and ultimately improve the client experience and TAT.
• Ensuring the fulfilment the client maintenance requests on the existing set-up is done timely with appropriate checks and controls to mitigate all risks.

Specific Accountabilities

• Manage the on-boarding from the start to end and the subsequent post implementation review and handover to GTB Client Services team. Keeping GTB Client Services and respective Operations teams informed on the highly complex deals.
• Ensure the on-boarding team participates along with Advisory at clients meetings at pre-Advisory stage for large cash and trade deals. In addition, participate in responding to RFP's and other client proposals.
• Create a culture of partnership with clients & advisors in managing the on-boarding process to ensure excellent client experience and faster TAT
• Ensure that the team is well trained and equipped to assist clients with all relevant document completion required for a successful on-boarding.
• Ensure that processes are established without any failure points and as per the risk standards of the organization
• Ensure that the SOPs are up to date and duly approved by all relevant stakeholders
• Ensure that there is early engagement with GTB Channels to be informed about upcoming products/channels/capabilities and proactively conduct the resource planning & structure for successful takeover & implementation of the on-boarding responsibility
• Ensure that all products and services are delivered in a coordinated and professional manner as agreed with the client.
• Ensure that the team has all the required information and the tools to create a successful client Onboarding experience.
• Oversee the testing, training and go-live process.
• Work with product team to ensure all documentation including, customer applications and terms and conditions are current.
• Ensure that the relevant fees/charges are set-up in the respective systems correctly by the team.

Qualifications

Knowledge

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions
• Language proficient: fluent (business) English

Key Attributes

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience

• 1-3 years' experience in a similar role or competencies in their recent career.

Skills

• Good communication skills
• Good organizational and planning skills
• High level of interpersonal skills
• Problem solving skills
• Team player
• Ability to manage high workload within a pressurized environment
• Strong work ethic – willingness to take a 'hands on' approach

Education

• Relevant Degree in business, finance, administrative, related field or equivalent.

The Channel Onboarding Manager spearheads the globally integrated channel onboarding function, driving revenue growth and operational efficiency for clients. This position involves accelerating business expansion, improving digital experiences, and ensuring compliance with regulatory standards.

• Lead cross-functional teams to design and implement channel onboarding strategies
• Develop and maintain client relationships to drive revenue growth and retention
• Collaborate with internal stakeholders to ensure seamless onboarding processes and high-quality services

1. 7+ years of experience in financial services or a related field
2. Proven track record of success in channel onboarding, sales, or account management
3. Strong leadership and communication skills, with ability to work effectively with diverse teams and stakeholders

• Competitive salary and bonus structure
• Comprehensive benefits package, including health insurance and retirement plans
• Opportunities for career growth and professional development

• Full-time
• Sub Division: Channels & Transformation
• Division: Wholesale Banking

JOB PURPOSE:

• Complete GTB cash and channel setups as a Maker in various bank systems such as FabOnline, iBanking, RCD and RCP etc.
• Complete the complex set-up on LMS, VAM, EDDS in collaboration with Implementation Managers, Product leads, Product Sales and Client
• Interact with clients for complex set-ups to obtain clarity on the complexity to ensure the set-ups are done right the 1st time.
• High quality and efficient processing of new and maintenance requests in bank systems, at minimal errors (first-time-right setup)
• Systematically obtain signature verification from client services on all the maintenance requests received from the clients
• Setup and maintain paper and electronic filing systems for records, correspondence and other material
• Ensure that all the original documents are sent to Group operations/Record Management Team twice a week for document scanning & archival process as per bank standards
• Review & handle the group mailbox and manage it appropriately to process queries within 24 to 48 hours
• Create maintenance tickets on Tatbiq upon receiving the client requests and allocate the same to contract handling team members
• Improve the turn-around time, reduce operational errors while process set-ups both new and maintenance.

ACCOUNTABILITIES:

• Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements
• Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels
• Establish effective / efficient communications with internal / external communications throughout the setup process
• Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels
• Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank
• Setup and maintain paper and electronic filing systems for records, correspondence and other material
• Attention to detail and comfort dealing with completing administrative work associated with client onboarding
• Ensure 100% adherence to compliance rules and support all audit protocols as appropriate
• Ensure that turnaround time of setup requests are meeting agreed service levels
• Focus is on all CIB clients (inclusive of Business Banking)
• Close liaison and working relationship with staff from GTB Implementation, Contract Handling Team, Advisory, PM, Client Services, Channel Support, (Global) branch network, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation process
• Participate in review of service standards and service quality to ensure that we meet and exceed the expectations of our clients
• Carry out the functions with full integrity to ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements
• Establish effective / efficient communications with internal / external communications throughout the setup process
• Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels
• Carry out all types of GTB cash and channels activity as per approved service level arrangements
• Attention to detail in dealing with completing administrative work associated with client implementations

Knowledge:

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions

Key Attributes:

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience:

• At least three years' experience in a similar role or competencies in their recent career

Skills:

• Good organizational and planning skills
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First Abu Dhabi Bank (FAB) | Business Park Branch

#J-18808-Ljbffr

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

JOB PURPOSE

The main objective of this team is to build a best in class globally integrated channel Onboarding function that provides a unified experience to Global CCIB and Investment Banking Clients through onboarding and training them on all GTB Channels. The role is responsible to develop channel onboarding strategy for faster revenue, improved utilization and enhanced digital experience. Create agile end to end processes that are digitally advance, customer centric and compliant with operational risk standards of the bank.

Collaborate with GTB Channels and Product teams in development of new solutions on the channels for enhanced customer experience and time to revenue.

Partner with GTB Sales to influence the client engagement during onboarding for early onboarding, utilization and revenue realization.

KEY ACCOUNTABILITIES

• Responsible to manage the team of Onboarding Directors, Managers and Trainers to ensure that they receive all required direction, training & support to perform at the best of their abilities and stay engaged
• Drive digitization and utilization on the channel for higher revenues and enhanced customer experience
• Deliver a seamless implementation and client training on the most complex structures and solutions i.e Liquidity Management Solution, VAM, Treasury Management Solution etc.
• Always stay abreast with the market and propose ways to digitize/automate the current processes and acquire platforms for better client experience, larger market share and higher revenues.
• Responsible to ensure that there is customer awareness on the channel and the customers are regularly trained to optimally use the channel
• Responsible to ensure that the Onboarding process is agile yet compliant with the Risk standards of the organization
• Improve the time to revenue by ensure clients are On boarded in the shortest timeframe
• Provide & create management dashboards for transparency and enablement for better performance
• Review & correct the existing processes to identify & mitigate failure points resulting in on-boarding errors
• Communicate with internal stakeholders/enablement partners such as Group Operation, GTB Channels, GTB Product & Advisory to work in tandem and ultimately improve the client experience and TAT.
• Ensuring the fulfilment the client maintenance requests on the existing set-up is done timely with appropriate checks and controls to mitigate all risks.

Specific accountabilities

• Manage the on-boarding from the start to end and the subsequent post implementation review and handover to GTB Client Services team. Keeping GTB Client Services and respective Operations teams informed on the highly complex deals.
• Ensure the on-boarding team participates along with Advisory at clients meetings at pre-Advisory stage for large cash and trade deals. In addition, participate in responding to RFP's and other client proposals.
• Create a culture of partnership with clients & advisors in managing the on-boarding process to ensure excellent client experience and faster TAT
• Ensure that the team is well trained and equipped to assist clients with all relevant document completion required for a successful on-boarding.
• Ensure that processes are established without any failure points and as per the risk standards of the organization
• Ensure that the SOPs are up to date and duly approved by all relevant stakeholders
• Ensure that there is early engagement with GTB Channels to be informed about upcoming products/channels/capabilities and proactively conduct the resource planning & structure for successful takeover & implementation of the on-boarding responsibility
• Ensure that all products and services are delivered in a coordinated and professional manner as agreed with the client.
• Ensure that the team has all the required information and the tools to create a successful client Onboarding experience.
• Oversee the testing, training and go-live process.
• Work with product team to ensure all documentation including, customer applications and terms and conditions are current.
• Ensure that the relevant fees/charges are set-up in the respective systems correctly by the team.

FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY

• Ensure 100% adherence to compliance rules and support all audit protocols as appropriate
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks. Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Authorized to take decisions as per the approved authorization matrix.

Qualifications

Knowledge

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions
• Language proficient: fluent (business) English

Key Attributes

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience

• 1-3 years' experience in a similar role or competencies in their recent career.

Skills

• Good communication skills
• Good organizational and planning skills
• High level of interpersonal skills
• Problem solving skills
• Team player
• Ability to manage high workload within a pressurized environment
• Strong work ethic — willingness to take a 'hands on' approach

Education:

• Relevant Degree in business, finance, administrative, related field or equivalent.