11 Quality Assurance Specialist jobs in Dubai

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard-to-reach areas of the world.

We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC

Quality Control Analyst will be responsible for performing analytical testing, maintaining laboratory resources, ensuring compliance with quality and safety standards, and supporting product release, method transfers, and validations. He /She will work with advanced analytical instruments, uphold data integrity principles, and ensure full compliance with GMP requirements to maintain product quality, safety, and efficacy.

Job Responsibilities

• Perform analysis of raw materials, packaging materials, bulk products, finished products, in-process samples, stability samples, process/cleaning validation samples, and miscellaneous samples as per approved methods and protocols.
• Ensure all activities comply with GLP, GMP, and ALCOA+ principles.
• Operate major analytical instruments including HPLC, GC, Dissolution Apparatus, UV-Vis Spectrophotometer, and IR.
• Perform daily verification, calibration, and routine maintenance of instruments as per SOPs.
• Maintain an up-to-date inventory of reference standards, working standards, impurity standards, analytical columns, reagents, chemicals, and consumables.
• Conduct qualification of working standards against reference or primary standards.
• Prepare volumetric solutions and standardize them for routine use.
• Prepare, review, and update SOPs, test methods, and specifications as needed.
• Record all data accurately, clearly, and in real-time following GLP requirements.
• Report and support investigations for any OOS, OOT, incidents, or non-compliance activities.
• Initiate and support Change Control, CAPA, and Deviation processes as required.
• Follow safety procedures and use the recommended PPE for all QC activities.
• Ensure compliance with EHS policies and safe work practices in the laboratory.
• Support analytical validation/verification and cleaning validation studies.
• Participate in laboratory improvement initiatives.
• Carry out additional tasks assigned by the QC Manager in line with department objectives.

Qualifications & Skills:

• Bachelor’s degree in chemistry, pharmaceutical sciences, or related discipline.
• 1–3 years of experience in a pharmaceutical QC laboratory.
• Hands-on experience with HPLC, GC, Dissolution, UV, and IR instruments.
• Knowledge of LIMS and SAP systems is preferred.
• Good understanding of GMP, GLP, and data integrity principles (ALCOA+).
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Effective communication and teamwork abilities.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

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Quality Control – Document Administrator

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard-to-reach areas of the world.

We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality Control team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC

Job Overview:

The QC Document Administrator is responsible for ensuring effective control of all QC documentation and sample management processes, in alignment with GLP, GMP, and data integrity principles, supporting laboratory compliance, resources coordination, and ensures smooth execution of QC operations from material receipt to reporting.

Job Responsible:

• Manage QC documents (SOPs, specifications, STPs, release reports, logbooks, training records) in compliance with ALCOA+ principles.
• Ensure timely drafting, revision, approval, and archival of SOPs, specifications, standard test procedures, and reports.
• Maintain document storage, retrieval, and archival systems (manual and electronic such as SAP, Dot Compliance, etc.).
• Monitor document version control and ensure accessibility to authorized personnel only.
• Oversee receipt, registration, and distribution of QC samples as per lot management and sample receiving procedures.
• Ensure proper handling, storage, and tracking of samples (raw materials, packaging, intermediates, finished products, and stability).
• Performing sampling activities for raw materials and water system samples in compliance with GLP and SOPs.
• Maintain sample retention and disposal records as per regulatory and company requirements.
• Monitor and reinforce adherence to GLP practices within the QC laboratory.
• Support internal audits, inspections, and compliance activities by ensuring availability and accuracy of records.
• Report and escalate any observed deviations, non-compliance, or data integrity concerns to QC Manager.
• Coordinate usage and availability of sampling and testing resources (sampling tools, logbooks, controlled forms, etc.).
• Support QC Manager in managing laboratory schedules, prioritizing sample workflows, and aligning resources for timely completion.
• Ensure laboratory personnel training records are maintained, up-to-date, and available for audits.
• Ensure all activities are performed in compliance with EHS policy and PPE requirements.
• Maintain strict confidentiality of QC data, documents, and product information.
• Participate in improvement initiatives for QC operations and documentation processes.
• Provide inputs for system enhancements (SAP, LIMS, documentation tools) to streamline QC efficiency.
• Perform any other responsibilities assigned by the QC Manager to support department needs.

Qualifications & Skills:

• Bachelor’s degree in science or pharmacy with relevant experience.
• 1-3 years of experience in pharmaceutical QC role (GLP/GMP environment preferred).
• Knowledge of data integrity (ALCOA+), GLP, and regulatory requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Familiarity with SAP, LIMS, or other digital quality/document management systems is an advantage.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Only direct applications will be considered. Please apply via our HR system here.

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Job Overview

The QC Document Controller is responsible for ensuring effective control of all QC documentation and sample management processes, in alignment with GLP, GMP, and data integrity principles, supporting laboratory compliance, resources coordination, and ensures smooth execution of QC operations from material receipt to reporting.

Responsibilities

• Manage QC documents (SOPs, specifications, STPs, release reports, logbooks, training records) in compliance with ALCOA+ principles.
• Ensure timely drafting, revision, approval, and archival of SOPs, specifications, standard test procedures, and reports.
• Maintain document storage, retrieval, and archival systems (manual and electronic such as SAP, Dot Compliance, etc.).
• Monitor document version control and ensure accessibility to authorized personnel only.
• Oversee receipt, registration, and distribution of QC samples as per lot management and sample receiving procedures.
• Ensure proper handling, storage, and tracking of samples (raw materials, packaging, intermediates, finished products, and stability).
• Perform sampling activities for raw materials and water system samples in compliance with GLP and SOPs.
• Maintain sample retention and disposal records as per regulatory and company requirements.
• Monitor and reinforce adherence to GLP practices within the QC laboratory.
• Support internal audits, inspections, and compliance activities by ensuring availability and accuracy of records.
• Report and escalate any observed deviations, non-compliance, or data integrity concerns to QC Manager.
• Coordinate usage and availability of sampling and testing resources (sampling tools, logbooks, controlled forms, etc.).
• Support QC Manager in managing laboratory schedules, prioritizing sample workflows, and aligning resources for timely completion.
• Ensure laboratory personnel training records are maintained, up-to-date, and available for audits.
• Ensure all activities are performed in compliance with EHS policy and PPE requirements.
• Maintain strict confidentiality of QC data, documents, and product information.
• Participate in improvement initiatives for QC operations and documentation processes.
• Provide inputs for system enhancements (SAP, LIMS, documentation tools) to streamline QC efficiency.
• Perform any other responsibilities assigned by the QC Manager to support department needs.

Qualifications & Skills

• Bachelor’s degree in science or pharmacy with relevant experience.
• 1-3 years of experience in pharmaceutical QC role (GLP/GMP environment preferred).
• Knowledge of data integrity (ALCOA+), GLP, and regulatory requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Familiarity with SAP, LIMS, or other digital quality/document management systems is an advantage.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

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Overview

Specialism Quality Control / Inspection / HSE

The Quality Control Engineer – Instrumentation & Control (I&C) is responsible for overseeing the inspection and testing of instrumentation and control systems to ensure they comply with project specifications, codes, and safety standards. This role involves conducting functional tests, reviewing documentation, and identifying any defects or deviations during installation and commissioning phases. The engineer collaborates with project teams to implement corrective measures and ensure system reliability. In addition to field inspections, the Quality Control Engineer supports quality assurance activities, participates in audits, and maintains accurate records of quality performance. Strong technical knowledge of I&C systems, attention to detail, and effective communication skills are critical to ensuring the delivery of fully functional and compliant control systems.

Responsibilities

• Oversee inspection and testing of instrumentation and control systems to ensure compliance with project specifications, codes, and safety standards.
• Perform functional tests, review documentation, and identify defects or deviations during installation and commissioning.
• Collaborate with project teams to implement corrective measures and ensure system reliability.
• Support quality assurance activities, participate in audits, and maintain accurate records of quality performance.

Qualifications

• Bachelor’s degree in Electrical, Instrumentation, Control, or related engineering discipline
• 5+ years of experience in instrumentation and control quality control, preferably in oil & gas, power generation, or industrial projects
• In-depth knowledge of I&C systems, instrumentation calibration, loop checks, and functional testing
• Familiarity with relevant standards and codes (ISA, IEC, API)
• Ability to interpret I&C drawings, P&IDs, and technical specifications
• Strong problem-solving skills and attention to detail
• Effective communication and teamwork abilities
• Experience in commissioning and system handover processes is a plus

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GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

GMG is looking for a skilled Quality Control Officer to join our Private Label team. The Quality Control Officer plays a critical role in ensuring that all products—apparel and non-apparel—meet defined quality and compliance standards. This role is responsible for creating detailed product specifications, evaluating samples, performing random quality checks, and coordinating with factories, third-party labs, and internal stakeholders. The officer supports quality operations across the full product development lifecycle, contributing to GMG’s commitment to excellence.

Key Responsibilities

Product Quality & Specification Management

• Develop and maintain product specifications, technical packs, and measurement charts.
• Evaluate submitted samples to ensure alignment with approved specifications, construction quality, and performance benchmarks.
• Conduct random quality checks at warehouses and stores to assess product consistency and market readiness.
• Validate product dimensions, fit, construction, and overall compliance with tolerances.

Compliance & Testing Coordination

• Review and verify factory compliance documents and certifications (e.g., SASO, GSO, ISO).
• Coordinate with factories and third-party labs for testing procedures, sample submissions, and report validation.
• Assist in setting up and maintaining Quality SOPs for both internal and external stakeholders.

Cross-functional Collaboration & QA Support

• Work closely with Design, Product Development, and Sourcing teams to ensure accurate quality inputs from early development to final production.
• Contribute to continuous improvement by identifying recurring quality issues and proposing corrective actions.
• Ensure vendor quality performance is monitored and communicated with relevant teams.

Skills & Qualifications

Education:

• Graduate degree or diploma in Textile Technology, Apparel Production, Fashion Technology, or a related technical field.
• Certified training in AQL, ISO, or similar quality/compliance standards is a plus.

Experience:

• Minimum of 6 years of experience in quality control or assurance roles.
• Preferably with recent experience in sportswear, athleisure, or retail brands.
• Hands-on experience with vendor quality evaluation, sample review, and product inspections.

Technical Skills

• Strong understanding of AQL norms, global and region-specific quality/compliance requirements (e.g., SASO).
• Proficiency in Microsoft Excel for documentation, measurement tracking, and quality reporting.
• Ability to create and manage technical packages with specifications and tolerance limits.
• Familiarity with trims, fabrics, yarns, and their behavior across categories.
• Knowledge of garment construction, fit, patterns, and measurement techniques.
• Exposure to quality processes for non-apparel categories (e.g., sports accessories) is preferred.

Key Competencies

• Strong attention to detail and analytical ability to identify deviations.
• Proactive mindset and ability to follow structured QA protocols.
• Efficient time management and organization of multiple inspection and documentation tasks.
• Collaborative approach to working with cross-functional teams and vendors.
• Ability to work independently and contribute to process optimization and compliance adherence.

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The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Key Responsibilities:

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Requirements:

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

Preferred Qualifications:

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

About Provident

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

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The Role
KOTRA Dubai helps UAE-based Korean clients for recruitment. KOTRA Dubai DOESN'T ACCEPT TELEPHONE INQUIRIES. KOTRA Dubai has NO RESPONSIBILITY for the contract between the company below and the applicants. Company Name: HYUNDAI AUTOEVER MIDDLE EAST AND AFRICA L.L.C Company Location: The Onyx Tower 1, The Greens, Dubai, UAE Company Introduction: Hyundai AutoEver, a subsidiary of Hyundai Motor Group, specializes in providing cutting-edge mobility software solutions and supporting both software and infrastructure in various in-car and external automotive areas. In December 2024, the company is expanding its global presence with the establishment of Hyundai AutoEver Middle East & Africa LLC. Job Description: Navigation Software System Quality Assurance *Note: This is an entry level job with 1-2 years of relevant experience. The role will involve on the job testing (long hours on road driving or in test centers). Fresher’s can also apply. Job Summary: Validate implementation of requirements and change list for regular/irregular Navigation Software release on both functionality and performance sides, oversee software quality by constructing validation plans for detecting errors and evaluating full stack system software. Role and Responsibilities: (Navigation S/W quality control) 1. Quality control - Manage confirmation/registration/modification of issues collected through internal/external issue, VOC etc., while tracking issues in various ways including raising objections and pursuing validation for terminated issues until finalized and closed. 2. QA management - All quality promotion activities through project quality control (pre-detection and supplementation of risks, step-by-step quality target level inspection, schedule management, etc.) 3. SW Verification & Validation - Analyze SW Specification/Change list (Requirements) and generate Test Case - Perform validation based on Test Case and register issues - Perform unit validation for each module (Integrated Search/Route Planning/Route Guiding/Map Display/Traffic Information/Connected Car Service) - Perform validation on System integration and performance - Perform integration validation through driving tests 4. Testing the infotainment system (Navigation S/W) in the Lab and the vehicle 5. Issue management using Jira system (Bug registration, tracking management) (Internal/external communication) 1. Working with quality testing engineers, Software developers and project managers in Head Office in South Korea 2. Provide field support for production process (Gate for S/W). Deliver presentation on reports on internal validation. Provide prompt, accurate response to client's requests to minimize company issues, and when an issue occurs, report to HQ with utmost specifics in order to not delay the investigation 3. Managing external testing companies in case of outsourcing projects

Requirements
- Bachelor's degree or equivalent experience in IT, Automotive, Mechatronics, Electrical, Electronic Computer Science, industrial engineering, Geographic Information Science and Information Technology majors preferred or any related field - Certifications: ISTQB F/L (Preferred), CSTS (Preferred) - Experience in Automotive/ Vehicle Infotainment is must - Good communication skills in English and Arabic Must Have: - Current location UAE (preferably Dubai/ Sharjah/ Ajman/ Umm Al Quwain) - At least 1-2 years of relevant experience - Driving license Working Conditions: - Expected Date of Recruitment: Negotiable - Salary: Salary depending on experience and skills - Term of the Contract: Permanent / (6 months of probation period) - Working Hours: +40 hours per week - Annual leaves: 22 working days - Severance payment: As per UAE labor law - Insurance: Support - Visa: Support - Flight fee to home country: Support(a round-trip ticket once a year) - Accompanying Family: Support(insurance for the accompanying family)

About the company
Since its establishment in 1962 as part of the Koreas first 5-year Economic Plan, KOTRA has been dedicated to creating new export markets and increasing Koreas trade value, which reached $1 trillion in 2011. In the late 1990s, the agency helped Korea overcome the Financial Crisis by starting its foreign direct investment promotion division. And in the last half century, KOTRA has played a significant role in supporting Korean companies expanding overseas. Today, the world economy is more volatile than ever due to the European financial crisis, China's hindered economic growth, upcoming elections in 15 countries and security issues in the Middle East. In preparation for a rapidly changing market environment, and using Koreas expansive FTA network, KOTRA is focusing on the globalization of small and medium sized enterprises(SMEs), the backbone of the Korean economy, by providing them with customized support related to global business establishment and export.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases.

• Contract Duration: 12 Months
• Required Experience: 2-6 Years
• Notice Period: Immediate to 30 Days
• Work Location: Dubai, UAE

About Camb.ai

Camb.ai is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

Role Overview

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases. Key functions include:

• Test Planning and Estimation: Develop comprehensive test plans, estimate testing efforts, and prepare test scenarios.
• Test Environment Setup: Configure and maintain environments for diverse testing needs.
• Requirement Analysis: Analyze requirements through workflow mapping to ensure thorough test coverage.
• Testing Execution: Conduct manual testing of web applications and user interfaces.
• End-to-End Test Management: Oversee regression, performance, system testing, and troubleshooting. Reproduce production issues and validate bug fixes.
• Defect Management: Identify, document, and track defects to resolution, ensuring quality standards are met.

Qualifications

• Proven Experience: Minimum 2 years of experience in manual QA testing, particularly with SaaS platforms and APIs.
• Testing Expertise: Strong knowledge of various testing methodologies, application functionalities, defect resolution processes, and testing protocols.
• Analytical Proficiency: Exceptional problem-solving skills with a keen eye for detail.
• Communication: Effective written and verbal communication abilities.
• Self-Starter: Capability to work independently and contribute effectively to the team.

Minimum Educational Qualifications

• Bachelor’s degree in Engineering (BE), Science (BSc), or a related field.

Desirable Additional Skills

• Multilingual capabilities (proficiency in two or more languages).

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The Director will lead the Quality Assurance Department, which is responsible for ensuring that DET as a Group (across all Sectors and Entities) consistently operates at the highest standards of quality and excellence in an aim to maximize operational efficiency and value creation across all operational activities.

This is achieved through setting quality standards relevant across the Group and all its operations whilst ensuring alignment with international leading practices, i.e., ISO standards. It also entails reviewing Group wide policies, processes and procedures and running quality audits to ensure conformity with quality standards.

Also responsible for managing the acquisition of international accreditations across DET’s operations and for enhancing performance in the DGEP. This entails closely liaising with the concerned international accreditation bodies as well as the DGEP respectively to ensure award requirements are fulfilled compliantly and also requires the Director to recommend programs and initiatives to enhance the Group’s ability to attain the targeted accreditations and awards.

Ensure that quality management is instilled into the corporate culture through leading the creation and delivery of informative campaigns and training and through promoting the sharing of knowledge compiled in the area of quality management and control.

Core Functional Responsibilities & Subject Matter Expertise International Accreditations

• Ensure that the section remains abreast with international accreditation bodies across the organization in various fields of management including systems, services, products, personnel and processes and other fields in the area of conformity assessments
• Provide subject matter expertise and recommendations on the accreditations that DET should pursue based on standard practice across Dubai Government and based on global leading practices in an aim to enrich the list of ‘assets’ owned to meet policy and standard objectives
• Oversee the review of proposals from business owners on accreditations relevant in their field and facilitate decision making around whether or not to pursue them
• Oversee liaison and coordination with the concerned international accreditation bodies for the purpose of facilitation enrollment in accreditation programs in line with requirements
• Oversee sufficient coordination with the relevant business owners to apply for accreditations, which includes preparing and submitting the relevant documentation as well as organizing and participating in field visits by accreditation bodies and their affiliates; oversee effective liaison with the relevant business owners to respond to any queries relating to applications
• Oversee the preparation of and review management reports and external reports, i.e., for The Executive Council to show case DET’s achievements in international accreditation
• Oversee the compilation of data and use of data analysis to analyze DET’s performance against international accreditations, which includes analysing compiled feedback; oversee the sharing of this knowledge across the Group and ensure it is leveraged optimally to enhance the DET’s efforts in attaining accreditations smoothly

Excellence Program

• Oversee sufficient liaison with business owners and the Quality Operations section to ensure that the relevant DGEP performance indicators are embedded within DET’s BAU processes
• Ensure that the section remains abreast with the Dubai Government Excellence Program Awards, Medals and Variable Awards for each assessment cycle and the requirements in place in an aim to maximize DET’s ability to attain ‘Excellence’ and ‘Elite’ level ratings to the farthest extent possible
• Oversee coordination with the concerned stakeholders from the DGEP for the purpose of enrolling in awards programs and to understand submission requirements; ensure business owners across DET are thoroughly advised on the various requirements
• Oversee the design and implementation of DET’s self-assessment process for the purpose of identifying areas of strength and improvement in accordance with the criteria of the Dubai Government Excellence Program; ensure the self-evaluation process is revised as needed to enhance future performance in the Program
• Ensure that the business owners are provided the needed support to apply for awards, which includes support surrounding the preparation and submission of the relevant documentation as well as organizing and participating in field visits by DGEP personnel
• Oversee the outcomes of analyses performed on DET’s performance in the Program and its various awards and on received feedback and ensure insights are leveraged to enhance performance in future awards

Quality Operations

• Oversee the development of quality management standards to facilitate the optimization of quality across DET’s process universe and service catalogue in line with global and Dubai government standards as specified by international accreditation bodies and the DGEP respectively
• Oversee the definition of DET’s process universe / architecture in line with the defined operating model in order to minimize redundancies and overlaps; ensure the adoption of global standards as applicable, e.g., APQC
• Provide subject matter expertise to support the definition of performance indicators used to measure the level of quality embedded within policies, processes and procedures; this includes ensure DGEP specific performance indicators are strategically embedded across the relevant processes
• Participate in task forces with other quality and compliance functions to review sector and entity wide policies, procedures and processes to ensure comprehensiveness and that they adhere to set quality standards and performance metrics.
• Oversee the identification and implementation of initiatives related to business process reengineering for the purpose of optimizing processes and driving automation / digitalization in line with emerging trends
• Provide SME inputs for the enhancement of policies, processes and procedures in line with quality standards
• Oversee the implementation of quality audits performed to ensure that the various sectors and entities are adhering to their set quality standards as per defined policies, procedures and processes; review outcomes and reports and ensure they are shared with the concerned business owners

Corporate Strategic Planning

• Contribute to the development of the Corporate Strategy & Performance Sector’s strategy
• and drive overall performance through providing inputs on the Quality Assurance Department’s strategy, priorities and initiatives
• Take onus of the Department’s achievement against set OKRs/KPIs to ensure the Department performs in line with overall performance targets

Financial Planning & Monitoring

• Oversee the determination of the Department’s annual and long-term capital and operating budgetary requirements to ensure strategic and operational plans can be delivered
• Take accountability for the Department’s budgetary performance, ensuring minimal divergences and that expenditures are optimized and directed towards value adding activities

Operational Excellence & Governance

• Lead the development of Department specific policies, procedures and processes ensuring full alignment with the prevalent and applicable laws and regulations
• Ensure the Department achieves the highest level of governance and compliance with both internal (DET wide) and external policies and standards across various areas such as legal, quality, risk, cybersecurity etc. in relation to the core operations of the Department
• Oversee the productivity and operational efficiency of resources and employees in order to maximize returns on investment in people and resources

Advisory Support

• Provide expert advice to the CEO and leadership team on matters pertaining to the management of quality in addition to participation in international accreditation programs and in the DGEP
• Help build a favorable reputation and image of DET in the public sphere locally, regionally, and internationally through representing both DET favorably
• Support the DET in establishing deep relations across its stakeholder ecosystem which includes creating synergies and collaboration between Dubai Government Departments as well as federal level ministries and entities

People Leadership Responsibilities:

• Lead by example and role model the core values of the Dubai Government and DET in an aim to build a high performing and competent Government Department
• Foster and instill a culture which, drives cross-functional collaboration across the functions to drive synergies in attaining strategic goals
• Build the next generation of leaders through mentoring and coaching in order to develop the capabilities of the senior leadership team of the Entity and DET as a whole; this includes nurturing and grooming potential successors in an aim to drive business continuity

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