195 Retail Banking jobs in Dubai

Provide customer-centric business solutions.

Contribute to business requirements gathering workshops with senior stakeholders.

Understand end-to-end user journeys and develop business solutions.

Possess deep understanding of platforms to recommend implementation approaches for customer-facing web applications, middleware integration, and backend system architecture.

Support the Product Owner in writing effective Product Backlog Items and maintaining prioritized backlogs for multiple products, assisting development teams with estimates.

Assist in story refinement processes.

Collaborate with Product Owners and Tech Leads to prioritize MVPs during sprint cycles and manage backlogs.

Participate in sprint planning, scrum meetings, refinement sessions, retrospectives, and other team activities.

Enforce common structures and guidelines for Business Analyst methodologies in requirement management.

Utilize communication tools like Jira and Tracker Boards effectively.

Encourage team self-organization and empowerment.

Share industry best practices in Agile methodologies.

Provide consultancy, technical guidance, and leadership across teams.

Work closely with Technical Delivery Managers, Program Managers, and Business Experts to ensure visibility and resolution of business challenges.

Engage actively in organizational Agile activities.

Support and promote automated development processes.

Assist teams in implementing process improvements identified during retrospectives.

Virtusa offers the opportunity to expand your professional experience in the Middle East, working on leading digital transformation programs. As a rapidly growing IT services company in the region, Virtusa serves clients across the UAE, KSA, Qatar, and Oman, collaborating with top banking, financial services, travel, telecom, and enterprise firms. Recognized by Gartner, IDC, and WfMC, Virtusa has received multiple awards for its work. Join our award-winning team and be part of a global community of over 30,000 professionals committed to your growth, offering exciting projects, opportunities, and exposure to cutting-edge technologies.

Business Analysis plays a pivotal role in shaping business outcomes by identifying opportunities, streamlining processes, and optimizing performance. As a Business Analyst for Retail Banking, you will be instrumental in developing solutions that enhance the customer experience.

Key responsibilities include:

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Date: Aug 1, 2025

Description:

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Relationship Management-Develop and manage client relationships by offering value-added advice and guidance to customers and placing their needs at the forefront to achieve desired objectives of the Bank in line with the required standards. Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers
• Portfolio Management-Monitor and control customer portfolios to achieve desired quality through cross-sell, upsell and retention Increase profitability, relationship depth while minimising risk to ensure a healthy portfolio. Optimise the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement. Establish an effective dialogue/ working relationship with Risk Management teams in order to build a sustainable asset growth
• Volume Delivery-To deliver the financial target as agreed with the business head
• Policies, Processes, Systems and Procedures-Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self-Management-Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and maximise own contribution to business performance
• Customer Service-Demonstrate our promise and apply the ADCB service standards to deliver the Banks required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• 5 - 6 years experience managing B2B partnerships with merchants in the UAE
• Bachelor’s degree in Business Administration or Finance or Economics
• Relationship Management, Partnerships, Negotiation skills
• Accredited Financial Analyst, Certified Investment Professional, Certificate in Quantitative Finance, Chartered Financial Analyst, Certified International Investment Analyst.
• Master Financial Risk Manager (FRM), International Compliance Association (ICA) Specialist or Certificate in Conduct Risk

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 12,000 – AED 18,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Date: Aug 1, 2025

Description:

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Relationship Management-Develop and manage client relationships by offering value-added advice and guidance to customers and placing their needs at the forefront to achieve desired objectives of the Bank in line with the required standards. Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers
• Portfolio Management-Monitor and control customer portfolios to achieve desired quality through cross-sell, upsell and retention Increase profitability, relationship depth while minimising risk to ensure a healthy portfolio. Optimise the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement. Establish an effective dialogue/ working relationship with Risk Management teams in order to build a sustainable asset growth
• Volume Delivery-To deliver the financial target as agreed with the business head
• Policies, Processes, Systems and Procedures-Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self-Management-Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and maximise own contribution to business performance
• Customer Service-Demonstrate our promise and apply the ADCB service standards to deliver the Banks required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• 5 - 6 years experience managing B2B partnerships with merchants in the UAE
• Bachelor’s degree in Business Administration or Finance or Economics
• Relationship Management, Partnerships, Negotiation skills
• Accredited Financial Analyst, Certified Investment Professional, Certificate in Quantitative Finance, Chartered Financial Analyst, Certified International Investment Analyst.
• Master Financial Risk Manager (FRM), International Compliance Association (ICA) Specialist or Certificate in Conduct Risk

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 12,000 – AED 18,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

Job Purpose:

The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank’s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank’s products and services as appropriate, ensuring the overall success of branch banking services.

Principal Accountabilities:

Customer Service:

Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank’s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.

Transaction Processing:

Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank’s policies and procedures align with regulatory requirements.

Cash Handling and Balancing:

Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank’s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.

Compliance and Risk Management:

Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank’s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.

Compliance and Adherence to Consumer Protection Regulation and Standards:

• Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
• Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
• Ensure adherence to the guideline for people of determination and vulnerable people.
• Ensure customer complaints are logged and resolved on timely basis.

Record Keeping and Documentation:

Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank’s standards for audits and compliance.

Cross-Selling and Recommendation:

Identify customer needs and recommend the bank’s products and services that may enhance the customer’s banking experience. Refer customers to branch manager or specialized departments when appropriate.

Team Collaboration:

Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.

Continuous Improvement:

Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.

Job Requirements (Qualification/Experience)

• Minimum high school diploma or a bachelor’s degree in finance, business administration or any related field is preferred.
• Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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We are a pioneering, family-run pharmaceutical company focused on reproductive hormone treatments for lifelong well-being. We also offer food supplements and medical devices used in gynaecology, fertility, obstetrics, and endocrinology. Distributing in over 90 countries, with approximately 1,300 employees, 22 subsidiaries, and 5 production sites, we are growing through recruiting exceptional talent and fostering a thriving environment.

This mid-senior role supports sales administration, logistics, and planning for key accounts, affiliates, or third parties globally, acting as the primary client contact for all supply matters. Responsibilities encompass the entire supply chain, from demand analysis and integrated business planning to order-to-cash cycle management and performance measurement, across our international markets.

1. Order to Cash Management: Manage sales order processing, invoicing, and the order book. Support demand forecasting and keep clients informed about delivery schedules.
2. Market Demand Forecast Management: Negotiate and collect rolling forecasts, support local planning processes, monitor demand trends, and implement corrective actions.
3. Customer Service: Maintain high service levels, act as the point of contact for delivery follow-up, timing, and quantities.
4. Order Fulfilment & Logistics: Oversee order preparation, carrier relationships, export documentation, shipment bookings, and transportation billing, including Track-and-Trace and return management.
5. Credit Management: Monitor payments, maintain DSO reports, and follow up on irregularities.
6. New Product Introduction & Development: Facilitate product launches, initiate SKU creation, coordinate with artwork and serialization departments, and maintain launch plans.
7. KPIs & Performance Management: Develop and monitor KPIs, provide analytics, and support decision-making.

Additional responsibilities include transportation, inventory optimization, product dispatch, regulatory liaison, and administrative tasks.

• Strong knowledge of sales administration, logistics, transportation, order-to-cash, and customs.
• Experience with ERP systems.
• Over 10 years of experience in the pharmaceutical industry.
• Fluency in English; additional languages (French, Spanish, Chinese, German, Russian) preferred.
• Independent worker with decision-making skills.
• Adaptability to fast-paced, changing environments.

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it's about making sure we put smiles on customers' faces.

1. Communicating with customers directly in person, in addition to via phone and email
2. Empathizing with and prioritizing customer needs
3. Upholding company values and respecting every customer
4. Resolving issues and setting appropriate expectations with customers
5. Understanding and responding appropriately to customer issues
6. Consistently composing grammatically correct, concise, and accurate written responses
7. Approaching problems logically and with good judgment to ensure the appropriate customer outcome
8. Making quick and effective decisions on behalf of the customer
9. Working a flexible full-time schedule (40 hours per week)

• Work in environments where noise levels vary and can be loud (hearing protection will be provided)
• Work in environments where temperatures may vary due to outside weather conditions and are not controlled

You will be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners when a customer needs to reschedule a delivery. When you notice a delivery issue, you'll work to resolve it immediately to ensure a great customer experience without the need for the customer to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer service expertise that sets Amazon apart. You'll connect with our customers daily, leveraging your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team that empowers and cares for our people so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.

• High school diploma or equivalent
• Previous experience in customer service
• Ability to effectively prioritize work to ensure efficiency
• Experience with Windows OS and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools
• English and Arabic language skills
• Bachelor's degree or equivalent work experience
• Proficiency in verbal and written communication
• Experience understanding and developing performance metrics to measure progress against KPIs
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit (link) for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date