What Jobs are available for Specialists in Abu Dhabi?

Job Title:
Team Leader/Subject Matter Expert - Contact Center
Job Description
As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
**ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES**
**Manage the daily operations and admin as assigned but not limited to**
+ Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
+ Actively involved on client calls and ensuring that updates are timely communicated to the team.
+ Working with colleagues to effectively run the Contact Centre operation.
+ Interviewing and hiring of appropriate candidates, as needed.
+ Preparing reports and analyze data to self-understand and assist in management decisions.
**Lead and motivate the team**
+ Providing supervision and motivation of staff to foster competitive performance.
+ Ensuring efficient and productive handling of inbound call volumes.
+ Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
+ Maintaining knowledge of all programs/projects the inbound unit supports.
+ Assisting staff with questions pertaining to the products and services offered by the client.
+ Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
+ Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation.
+ Fostering career advancement of the team members within the project or lateral movement.
**Manage performance**
+ Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
+ Set objectives and clearly communicate goals and targets that needs to be met every month.
+ Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
+ Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
+ Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
+ Assessing staff capabilities and identifying appropriate development and training opportunities.
+ Setting the appropriate expectations of conduct and professionalism through example.
+ Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
+ Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
**Client Management**
+ Effectively managing and strengthening relationship with the Client representative/s.
**CANDIDATE PROFILE**
Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
- You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
- A bilingual English (B2+ level) and native Arabic speaker.
- Strong communication and interpersonal skills.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
- Analytical, efficient and thorough.
- Proficiency with technology, especially computers, software applications, and phone systems.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Abu Dhabi - Building Khaleej Area
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

About Contango

Contango is your strategic partner for transformative growth and sustained success.

Our team excels in providing comprehensive growth solutions that combine global best practices with local market expertise. We focus on long-term value creation, empowering our clients to achieve the full scale of their aspirations.

As a trusted advisor to ADQ's portfolio companies, Contango helps CEOs drive strategic growth initiatives, navigate disruptive forces, and maximize long-term value creation.

Role Overview

We are expanding our freelance bench of Subject Matter Experts (SMEs) to support project-based consulting engagements across a variety of sectors. This role is ideal for professionals with deep industry expertise and the ability to advise on high-level strategic topics.

Areas of Expertise Required

• General Consulting
• ESG & Sustainability
• Financial Modelling
• Innovation & R&D
• Supply Chain & Procurement
• Artificial Intelligence
• Cybersecurity
• Data & Analytics
• Digital Transformation
• Energy & Utilities
• Food & Agriculture
• Public Sector
• Transport & Logistics
• HRBP
• Finance
• Marketing

Key Responsibilities

• Serve as an expert advisor to project teams and clients
• Provide strategic input and technical insights to shape deliverables
• Conduct research, analysis, and solution design in your area of expertise
• Participate in client meetings, workshops, and working sessions as needed
• Deliver high-quality insights under tight timelines

Qualifications

• Minimum 5+ years of professional experience in one of the listed domains
• Proven track record of delivering impact in complex, multi-stakeholder environments
• Strong communication and stakeholder engagement skills
• Fluency in English; Arabic is a plus
• Prior consulting experience is a strong advantage

Disclaimer

This job posting is not open to recruitment agencies. Any candidate profile submitted by a recruitment agency will be considered as being received directly from an applicant. Contango reserves the rights to contact the candidate directly, without incurring any obligations or liabilities for payment of any fees to the recruitment agency.

#J-18808-Ljbffr

Currently we are recruiting for Obstetrics & Gynecology specialist doctors for our clients in Abu Dhabi & Dubai (UAE)!

Position requirements:

• Medical Degree, plus diploma of specialty (as required)
• Fluent English
• Local country registration HAAD or DHA (or prepared to register at once when offered a position)
• Preferably at least 3 years experience
• Leadership, organisation and communication skills
• Team player

We offer:

• Competitive salaries depending on experience + overtime
• Assistance with the local registration of DHA and/or HAAD
• Relocation assistance

If you wish to apply to the above position please send us your English CV to or call us at or .

#J-18808-Ljbffr

About Us:
AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking & financial services, healthcare, supply chain & logistics, consumer retail, manufacturing, eGovernance and other industry sectors.
We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Job Summary

We are seeking a Subject Matter Expert (SME) who will play a pivotal role in driving sourcing, vendor management, and procurement process transformation during ERP implementation. The role requires expertise in procurement strategy, contract management, and ERP supply chain modules to ensure smooth business adoption.

Key Responsibilities

• Conduct process walkthroughs across procurement cycles (PR to PO, vendor selection, contract management, GRN, invoicing).
• Define future-state procurement procedures and document SOPs, RACI, compliance controls, and quality checkpoints.
• Validate ERP Procurement & Supply Chain configurations during testing and ensure alignment with business policies.
• Collaborate with Finance & HR SMEs on integrated procure-to-pay and vendor workforce processes.
• Guide teams on vendor management, compliance, and supplier performance evaluation.
• Facilitate procurement capability assessments and provide job aids/training for procurement staff.
• Support cutover planning, go-live readiness, and HyperCare for procurement modules.
• Ensure adherence to procurement policies, legal compliance, and audit requirements.

Role Requirements and Qualifications

• 5-8 years of procurement/supply chain experience with exposure to ERP systems.
• Strong knowledge of sourcing, contract management, vendor compliance, and inventory management.
• Proven ability in procurement policy formulation, controls, and process optimization.
• Experience in ERP procurement modules (SAP MM/Ariba, Oracle SCM, Coupa, etc.).
• Strong negotiation, stakeholder management, and process documentation skills.

Preferred Qualifications

• MBA/PGDM in Supply Chain/Operations/Procurement.
• Professional certifications such as CPSM, CIPS, or PMP (preferred).

Why Join Us

• Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors.
• Continuous investment in employee growth and professional development with a strong focus on up & re-skilling.
• Competitive compensation & benefits, ESOPs and international assignments.
• Supportive environment with healthy work-life balance and a focus on employee well-being.
• Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.

How to Apply:
If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.

#J-18808-Ljbffr

About Us:
AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking & financial services, healthcare, supply chain & logistics, consumer retail, manufacturing, eGovernance and other industry sectors.
We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Job Summary:
We are seeking an Subject Matter Expert (SME) who will be responsible for driving HR process excellence, capability building, and ERP adoption across the HR function. The role demands deep expertise in talent management, workforce planning, performance management, and compliance, with strong exposure to HRIS/ERP systems.

Key Responsibilities :
*Conduct HR process walkthroughs across recruitment, onboarding, payroll, performance management, and L&D.
*Define future-state HR procedures and support SOP, RACI, and compliance documentation.
*Validate ERP HR module configurations during testing and ensure alignment with HR policies.
*Collaborate on manpower planning, succession planning, and workforce analytics.
*Provide functional guidance to HR teams for employee lifecycle management.
*Facilitate capability assessments, create job aids, and deliver training sessions for HR teams.
*Support change management, cutover readiness, and post-go-live HyperCare activities.
*Ensure adherence to statutory labor laws, HR compliance, and audit readiness.

Role Requirements and Qualifications:
*5-8 years of HR domain experience, with significant involvement in HRIS/ERP implementations.
*Strong expertise in core HR, payroll, talent acquisition, performance & compensation management.
*Experience in documenting HR processes, SOPs, and compliance frameworks.
*Ability to engage with business leaders and translate HR needs into system configurations.
*Strong interpersonal, analytical, and change management skills.

Preferred Qualifications:
*MBA/PGDM in HR or related discipline.
*Certifications in HRIS systems (SAP SuccessFactors, Workday, Oracle HCM, etc.) are highly desirable.

Why Join Us:
*Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors.
*Continuous investment in employee growth and professional development with a strong focus on up & re-skilling.
*Competitive compensation & benefits, ESOPs and international assignments.
*Supportive environment with healthy work-life balance and a focus on employee well-being.
*Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.

How to Apply:
If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.

#J-18808-Ljbffr

About Us:
AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking & financial services, healthcare, supply chain & logistics, consumer retail, manufacturing, eGovernance and other industry sectors.
We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Job Summary:
We are seeking a Subject Matter Expert (SME) who will provide deep functional expertise to support ERP implementation, process transformation, and capability building across the Finance function. This role requires strong domain knowledge in financial processes, regulatory compliance, and ERP systems to ensure seamless business alignment and operational excellence.

Key Responsibilities

• Conduct detailed process walkthroughs across Finance (AP, AR, GL, FA, Treasury, Taxation) and document future-state procedures.
• Support creation of SOPs, RACI matrices, compliance checklists, and internal control frameworks.
• Validate ERP configurations during testing (UAT/SIT) and ensure alignment with business requirements.
• Provide inputs for financial reporting, statutory compliance, and audit readiness.
• Collaborate with HR & Procurement SMEs for integrated process flows (e.g., payroll, vendor payments).
• Guide internal Finance teams in areas of planning, budgeting, forecasting, and cost optimization.
• Facilitate capability maturity assessments and deliver training/job aids to enhance self-sufficiency.
• Support cutover planning, go-live readiness, and post-implementation HyperCare for Finance modules.

Role Requirements and Qualifications

• 5-8 years of experience in Finance/Accounting roles with ERP implementation exposure (Preferable - Oracle etc.).
• Strong knowledge of accounting standards, financial reporting, taxation, and compliance.
• Experience in defining process controls and risk management frameworks.
• Proven ability to lead process documentation, SOPs, and training materials.
• Strong analytical, problem-solving, and stakeholder management skills.

Preferred Qualifications

• Chartered Accountant (CA) / CPA / CMA / MBA (Finance) preferred.
• Prior ERP transformation project experience is highly desirable.

Why Join Us:
*Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors.
*Continuous investment in employee growth and professional development with a strong focus on up & re-skilling.
*Competitive compensation & benefits, ESOPs and international assignments.
*Supportive environment with healthy work-life balance and a focus on employee well-being.
*Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.

How to Apply:
If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position

#J-18808-Ljbffr

The Role
Objective of the Role: The Technical Services Specialist supports the implementation of the overall technical services strategy by providing guidance on Hard FM operations. This includes managing HVAC and MEP systems, overseeing fit-out reviews, supporting tender evaluations, and ensuring compliance across technical service delivery within large-scale retail and mixed-use assets. Key Responsibilities: HVAC & MEP Oversight: • Responsible for the mall’s complete HVAC system, ensuring optimal performance at all times. • Review and approve HVAC modifications within tenant areas to ensure system compatibility. • Oversee other MEP systems including BMS, vertical transportation, fire alarm/firefighting, and general building infrastructure. Hard FM Support & Strategy: • Scope, review, and evaluate Hard FM service tenders in alignment with strategic goals. • Provide technical input during contract negotiations and recommend technically sound bids. • Guide both internal teams and external FM service providers on Hard FM operations and best practices. Facility Management Operations: • Assist in managing overall facility operations and fit-out delivery across assigned properties. • Review and administer capital improvement works (CAPEX), including budgeting and approvals. • Support the development and maintenance of updated asset registers and lifecycle reports. • Assist in monitoring annual Hard FM budgets in line with SLAs and business models. Compliance & Stakeholder Coordination: • Ensure adherence to health, safety, and compliance policies across assets. • Maintain and enhance service provider relationships to improve performance and SLA delivery. • Actively review and approve tenant fit-out documentation for compliance and integration. • Contribute to service provider evaluations and assist in refining SLA performance.

Requirements
• Minimum 4 years of experience in technical/operational Hard FM roles, preferably in large mixed-use developments or shopping malls. Education & Qualifications: • Bachelor’s degree (BSc) in Engineering (Mechanical, Electrical, or related discipline). Technical Skills: • In-depth knowledge of HVAC, BMS, FA/FF, and other MEP systems. • Experience with Hard FM contract tendering, evaluation, and vendor management. • Familiarity with fit-out requirements, building compliance, and asset lifecycle planning. • Ability to conduct research and define technical standards and manning models. Interpersonal & Professional Skills: • Strong communication and interpersonal skills. • Ability to build and manage relationships with internal stakeholders and external vendors. • Effective conflict resolution and negotiation capabilities. • Analytical thinker with a structured approach to technical problem-solving. Personal Attributes: • Organized and methodical with the ability to prioritize tasks effectively. • Detail-oriented and committed to operational excellence. • Strong sense of ownership and responsibility for systems performance and compliance.

About the company
Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

#J-18808-Ljbffr

Specialist Technical HSE Engineer page is loaded# Specialist Technical HSE Engineerlocations: Abu Dhabi, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: R **Title:**Specialist Technical HSE Engineer***"Belong, Connect, Grow, with KBR!***The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.***KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."***KBR is looking for a **Specialist Technical HSE Engineer** for a **PMC project** with **Gas Processing** experience to be based at **Abu Dhabi/Sharjah City.***Experience required:*** Minimum Overall 15+ years of oil & gas experience.* **Previous ADNOC projects and PMC experiences are a must.*** Experience within EPC & Detail Engineering projects.* Experience in Projects involving Onshore/Offshore Gas Processing Plants.* Must have at least 5 Years experience working on Onshore and offshore projects.* Bachelor’s degree in engineering is a must.Interested and suitable candidates who are matching the above criteria please apply for the role. Suitable candidates will be contacted directly.* **We Value Our People –** We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.* **We Deliver –** We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.* **We Are People of Integrity –** We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.* **We Empower –** We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.* **We Are a Team of Teams –** We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. #J-18808-Ljbffr