1124 Support Staff jobs in Sharjah

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.
Responsibilities:

• Provide service through toll-free, email, live chat, and social media channels
  
• Conduct outbound surveys to assess Sales and After Sales satisfaction
  
• Generate sales leads through customer interactions
  
• Register customer details and complaints for follow-up and resolution
  
• Schedule and coordinate service appointments with the Service Department
  
• Apply training to enhance communication and presentation skills
  
• Handle inbound and outbound interactions using Genesys Contact Center System
  
• Save and qualify customer profiles and calls in the Genesys system
  
• Access service history and status via Oracle Application to inform customers
  
  

• 6 months to 1 year of customer service experience (preferred)
  
• Diploma graduate or equivalent (preferred)
  
• Dual language ability (preferred)
  
• Fluent in English (spoken and written)
  
• Strong negotiation and communication skills
  
• Effective listening abilities
  
• Familiarity with Microsoft Office and general keyboard/computer usage
  
• Sales and customer service communication proficiency
  
• Friendly and courteous phone demeanor
  
• Punctual and efficient; able to prioritize tasks
  
• Willingness to work rotating shifts per company policy
  
  

• Visa
  
• Medical Insurance
  
• Annual Leave
  
• Company T&Cs Apply
  

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Do you have questions? Talk with our experts within the next 30 minutes or schedule a consultation at your preferred time.

Want to feel confident about your next step? We can provide a tailored overview of our thorough vetting process.

Ready to unlock talent? Kickstart your hiring journey with a simple request for talent profiles!

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

Postal Code: 000

Created Date: 2025-07-09

End Date: 2025-08-09

Experience: 0 - 2 year

Openings: 5

Position Type: Full-time
Location: (Insert location or mention “Remote,” if applicable)

Job Summary:
We are looking for motivated and customer-oriented professionals fluent in Arabic to join our dynamic Customer Support team. As a Customer Support Executive, you will handle client queries, resolve issues efficiently, and maintain a high level of customer satisfaction. Your role will be instrumental in delivering outstanding service and supporting clients on various platforms.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

Any Graduate Male (21 - 30) with 0-2 years of experience.

1. Process Management: Reviewing existing processes, identifying inefficiencies, and implementing improvements to streamline workflows and enhance efficiency.
2. Resource Coordination: Allocating resources effectively, including manpower, materials, and time to ensure optimal performance and meet production targets.
3. Team Leadership: Leading and motivating a team of BPO professionals, providing guidance, and fostering a positive work environment.
4. Performance Monitoring: Tracking KPIs to monitor progress, identify areas for improvement, and ensure goals are met.
5. Compliance: Ensuring operations comply with relevant laws, regulations, and company policies.
6. Reporting and Analysis: Preparing reports on operational performance, identifying trends, and providing data-driven insights for strategic decision-making.
7. Vendor and Partner Management: Building and maintaining relationships with vendors and partners, negotiating contracts, and ensuring timely delivery of services.

• Languages: Hindi & English (Mandatory); Telugu, Kannada, Tamil, Malayalam (Added preference).
• Communication: Excellent verbal and written skills.
• Analytical & Problem-Solving Skills: Ability to identify and resolve operational challenges and suggest improvements.
• Organizational & Time-Management Skills: Managing multiple tasks efficiently.
• Interpersonal Skills: Effective communication with team members, clients, and other departments.
• Leadership & Team Management: Motivating and guiding teams to achieve goals.
• Proficiency in Business Operations & Project Management Tools: Using tools to track performance and manage projects.
• Knowledge of BPO processes and best practices: Understanding and optimizing BPO operations.

Note: Apply with PASSPORT details & a short introductory video.

• Salary: AED
• Food & Accommodation
• Visa Processing and Flight Fares

Job Description

The Customer Service Representative is part of a team responsible for delivering exceptional support to clients. Key responsibilities include:

1. Processing all customer contacts (inbound and outbound) in an efficient and professional manner.
2. Taking responsibility for ensuring 100% accuracy and completeness when entering customer data into the system.
3. Promoting the use of other sales channels to drive business growth.
4. Supporting field-based personnel by providing timely and accurate communication, sales leads, and arranging contact visits with customers.

The ideal candidate will possess:

• A Bachelor's Degree
• Proficiency in English (verbal and written)
• Good computer skills, ideally with experience in SAP
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation

We offer opportunities to move around the business, work abroad, experience different job functions, and explore different markets. Our diverse team provides a supportive environment that values individual growth and development.

We are recognized as one of the top 'Great Place to Work' employers globally. Our company culture emphasizes teamwork, ability, and mutual respect, regardless of background or nationality.

This role offers an opportunity to make a significant impact in ensuring the satisfaction of our end-users. As a key member of our support team, you will be responsible for serving as the primary point of contact between end-users and internal support teams.

• Act as the primary liaison between end-users and IT or service departments.
• Receive, document, and triage service requests or incidents reported by users.
• Communicate technical solutions and updates to non-technical users clearly and professionally.
• Escalate complex issues to appropriate support teams and follow up to ensure resolution.
• Gather feedback from end-users on system usability, functionality, and satisfaction.
• Participate in the rollout of new tools, technologies, or updates by providing user training or support.
• Maintain accurate records of issues resolutions and user feedback in the ticketing system.
• Help develop user support documentation, FAQs, and how-to guides.
• Ensure high levels of user satisfaction by advocating for user needs internally.

• Bachelor's degree in Information Technology, Communications, Business, or a related field (or equivalent experience).
• A minimum of 13 years of experience in customer service, helpdesk, or end-user support roles.
• Strong verbal and written communication skills.
• Proficient in using ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Basic understanding of IT infrastructure, software, and hardware.
• Customer-oriented mindset with a focus on problem-solving.
• Ability to multitask and manage time effectively in a fast-paced environment.

• Experience in a corporate IT support environment.
• Familiarity with ITIL or other IT service management frameworks.
• Basic knowledge of remote support tools, Microsoft Office 365, and enterprise systems.
• Fluency in multiple languages is a plus.

• Empathy and active listening.
• Problem-solving and analytical thinking.
• Technical aptitude.
• Team collaboration.
• Adaptability.
• Time management.

This position offers a unique opportunity to join our team and contribute to the delivery of exceptional customer support. If you are passionate about delivering excellent service and have a strong background in customer support, we encourage you to apply.

The RIG Recruitment is hiring a Customer Support Representative based in Dubai. The ideal candidate must be fluent in Chinese and French, with excellent speaking, reading, and writing skills.

This role involves developing and managing the customer support department, providing superior support to business clients, and staying updated on industry products and trends. Responsibilities include adhering to policies, procedures, and setting departmental goals. Strong communication skills and networking abilities are essential.

**Languages required:**

- Fluent Chinese and French (speaking, reading, and writing)

**Compensation:** 10,000-12,000 AED/month + medical, visa, and flights.

Please send your CV to with a contact number.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service, Sales, Administrative
• Industries: Consumer Services, Executive Offices

We are seeking a skilled professional to enhance customer satisfaction by providing accurate product/service information and resolving service issues.

• Main Responsibilities:
• Provide exceptional customer service through multiple channels, including phone, email, and in-person interactions
• Analyze and resolve customer complaints in a fair and timely manner
• Collaborate with internal teams to provide seamless customer experiences
• Stay up-to-date on products and services to effectively communicate their features and benefits

Required Skills and Qualifications:

• Education: High school diploma or equivalent required; bachelor's degree preferred
• Certifications: Customer Service Certification (CSC) or equivalent
• Experience: 1-2 years of customer-facing experience in a retail or hospitality environment
• Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment

Benefits:

• Competitive Salary: $40,000 - $0,000 per year
• Health Insurance: Comprehensive medical, dental, and vision insurance plans
• Retirement Plan: 401(k) matching program
• Tuition Reimbursement: Up to 5,000 per year for continuing education