125 Support Staff jobs in Sharjah

About Wahed:

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

Job Brief:

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

Job Description:

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA’s
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

Job Specification:

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

#J-18808-Ljbffr

FSTD Support Technician II page is loaded# FSTD Support Technician IIlocations: Sharjah, United Arab Emiratestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: **About This Role** **Duties & Responsibilities:*** Support the Flight Simulator Training Devices and Cabin Crew Training Devices: Attend maintenance calls, device setup, conversions and demos, assist during SFTs / PVCs, perform snag clearance, etc…* Independently perform the Preventive Maintenance Tasks (PMTs) and Daily Readiness (DR) on the training devices and associated systems. Ensure that PMTs are carried out according to the standards, and signed off. Ensure that PMT raised deficiencies are followed up, actioned, and closed in a timely manner.* Run recurrent QTGs. Perform low level troubleshooting of issues on the training devices, using schematics, and aircraft/device system documentation. Make use of the Maintenance Management System to record, track, and review all maintenance activities. Plan, supervise, and create reports for routine technical tasks.* Provide On the Job Training of Simulator Technicians I, and Simulator Technical Assistants. Create, improve and update procedures and guidelines for routine technical tasks.* Assist with recurrent updates of Nav DB, Terr DB, OIS & EFB Charts, Documents, and Perf Data, as well as IOS Lesson Plan uploads, and troubleshooting. Keep the associated records up to date and available at all times.* Accountable to maintain, keep track, and request consumable items and tools required to perform the Preventive Maintenance Tasks and Daily Readiness.* Support logistics duties, including yearly inventories, re-arrangement of stores, packing, preparation for shipping, etc… Perform housekeeping functions, administrative functions, and other tasks to support the technical services group, as reasonably required.* Comply with local & global CAE Environmental Health & Safety standards, instructions, and safe working procedures. Exercise duty of care for own H&S, and that of others who may be affected by his/her work.**Other Job-Related Skills/Background:*** Technical College Diploma or Degree in Electronics, Electrical or Aviation Field and at least 3-5 years of related work experience.* Good knowledge of the English Language, both spoken and written.* Highly engaged and motivated individual.* Customer oriented, and must be able to deal tactfully in sensitive situations.* Good workmanship and strong contributor within a team environment.* Demonstrate initiative and the ability to work under minimal supervision.* Able to work flexible shifts, and adapt to changing work schedules and shift patterns.* Suitable understanding of aircraft terminology and simulation training devices.* Able to interpret schematics and other technical documents pertaining to simulation training devices.* Able to perform Preventive Maintenance Tasks and Daily Readiness on simulation training devices.* Must possess adequate troubleshooting skills of Electronic, Electric, Hydraulic, and Pneumatic systems.* Able to provide On the Job Training to Junior Technicians.* Able to use test equipment efficiently, and safely.* Good computer skills with knowledge of the Microsoft Office suite (Word, Excel, etc…)* Basic knowledge of computer networking.**Position Type**RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.# **Equal Opportunity Employer***CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.**If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at* to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow. #J-18808-Ljbffr

Job Title : Student Support Services Coordinator

Reporting Relationship: Director of Academic Affairs

Expected Starting Date: Monday, July 14, 2025

Job Status :Full time

Application Deadline: The position is open until filled

About Us

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

About the Position

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Key Responsibilities

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration:

• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English
• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Students Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

Required Education

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

Professional Experience

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

Competencies and Skills

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

How to Apply

If you are interested, please submit your CV and Cover Letter via email to Kindly include the position you are applying for in the subject line.

Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children school fees allowances subject to coordination of benefits.

GSU is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply. UAE residents are preferred.

#J-18808-Ljbffr

Job Description of IT Middleware & .NET Support Specialist

We are looking for a highly capable with solid experience in .NET technologies (C#, VB.NET) and the WSO2 integration stack, including API Gateway, Enterprise Integrator, and CIAM/Identity Server.

Key Responsibilities of IT Middleware & .NET Support Specialist

Design, develop, and maintain Middleware components using WSO2 API Gateway, Enterprise Integrator, and CIAM/ Identity Server
Build and support services using C# and VB .NET within the .NET Framework
Configure and manage WSO2 Identity Server for SSO, OAuth2, SAML, and federated authentication
Troubleshoot and resolve integration issues in development, test, and production environments
Implement enterprise-grade security, monitoring, and logging solutions
Collaborate across development, DevOps, and security teams to ensure scalable and secure integrations
Maintain accurate technical documentation and support knowledge base

Qualification Required for IT Middleware & .NET Support Specialist

Please apply only if you meet the following must-have requirements:
WSO2 API Gateway, Enterprise Integrator (ESB/Mediator), and WSO2 Identity Server (CIAM)
Strong programming skills in .NET/ DotNet Framework, including #C# and #VB .NET
REST, SOAP, XML, JSON, OAuth2, OpenID Connect, and SAML
CI/CD pipelines, DevSecOps, containerization (e.g., Docker), and version control (Git)
Enterprise performance monitoring and alerting tools Company Bio

Dicetek LLC is a global IT solutions provider, committed to delivering cutting-edge technology services that drive innovation and business transformation. Headquartered in Dubai, with a strong presence across the Middle East and Asia-Pacific, Dicetek partners with some of the world’s leading organizations to provide customized solutions in consulting, software development, and IT support. At Dicetek, our mission is to enable digital excellence through innovation, collaboration, and customer-centric values. We take pride in fostering a culture that values integrity, continuous learning, and diversity in the workplace. #J-18808-Ljbffr

Careers for a Changing World of Islamic Banking Product Support Analyst (Calypso Application)

Posted On: 05 Sep, 2024

Type: Permanent

Job Category: IT Product Support

Job Purpose:
The primary objective of the job is to provide L1/L2 support and assistance for Treasury (Front Office), Middle Office and Treasury & Investment Operations departments. The specialist is expected to develop customization and administer the application environment.

Key Accountabilities:

• Clarify, analyze & resolve incidents reported by the business users within defined SLA.
• Report the bugs to the product vendor and obtain immediate fixes and solution.
• Provide workaround solutions wherever possible if the permanent fix takes time.
• Patching the environments, rebase the application by installing the MR.
• Extending or customizing the application using Java as per the business requirement.

Key Skills:

• Good understanding of Calypso product and its architecture.
• Good experience in post trade processing modules like workflow, task station, settlements, accounting, Nostro management, confirmations & advices, corporate actions etc.
• Good experience in Limits & Compliance module.
• Good understanding of cash products & derivatives.
• Good experience in development and administration.

Qualifications:

• Minimum Qualifications: Bachelor's Degree in Computer Science or any equivalent training.
• Certified Calypso application user/developer or any similar application (Murex).
• Experience: 3-5 years hands-on experience on Calypso application and related services from financial industry.

Language:

• Good communication skills both oral and written in English (Arabic is an advantage).

Thank you for applying!

An email confirmation link has been sent to your mentioned email ID, please click on the link to complete the form & activate your profile.

#J-18808-Ljbffr

Overview

We are seeking a detail-orientedTechno-functional solution expertto support the implementation ofCRs and Projects inFinastraTrade Systems (FCC and TI+). This role involves gathering and analyzing business requirementsand ensuring the successful deployment. The ideal candidate will have a strong understanding oftradeand experience with system implementations in aBank.

Responsibilities

• Expert knowledge in FCC/TICCSDK customization and localization, Patch upgrade and Data model
• Expertknowledgeinsoftware implementation, migration and upgrades
• Liaise with vendor for coordination and deploying the patch fixes in Test, Production and DR environments.
• Work in close collaboration with internal teams throughout the life cycle to ensure cross-team alignmentin project deliverables
• Support Business As Usual (BAU) for trade systems.
• Liaise with Business to understand the requirements related toTrademodules
• Issue resolution in specificTrademodules well within the agreed SLA’s, wherever required.
• Ensure Audit / Regulatory compliance for projects.
• Document the requirements and obtain user and vendor sign off that would form the basis for the system build, UAT and final system acceptance
• Assist the Test Manager to perform Regression Testing,as and when required before involving users for UAT.
• Ensure theChange request raised by Businessare met on time, without compromisingthequalityof delivery.
• Maintain all necessary project documentations.
• Training the users, roll out planning, post implementation support

Required Qualifications

• 10+ years of experience as aTechno functional, withminimum 5+ years inTradesystems.
• Proven experiencein aTradesystemsimplementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency inSoftware Development life cycle in Trade products.

#J-18808-Ljbffr

Job Summary

We are seeking a detail-oriented Techno-functional solution expert to support the implementation of CRs and Projects in Finastra Trade Systems (FCC and TI+). This role involves gathering and analyzing business requirements and ensuring the successful deployment. The ideal candidate will have a strong understanding of trade and experience with system implementations in a Bank.

Key Responsibilities

• Expert knowledge in FCC/TICC SDK customization and localization, Patch upgrade and Data model
• Expert knowledge in software implementation, migration and upgrades
• Liaise with vendor for coordination and deploying the patch fixes in Test, Production and DR environments.
• Work in close collaboration with internal teams throughout the life cycle to ensure cross-team alignment in project deliverables
• Support Business As Usual (BAU) for trade systems.
• Liaise with Business to understand the requirements related to Trade modules
• Issue resolution in specific Trade modules well within the agreed SLA’s, wherever required.
• Ensure Audit / Regulatory compliance for projects.
• Document the requirements and obtain user and vendor sign off that would form the basis for the system build, UAT and final system acceptance
• Assist the Test Manager to perform Regression Testing, as and when required before involving users for UAT.
• Ensure the Change request raised by Business are met on time, without compromising the quality of delivery.
• Maintain all necessary project documentations.
• Training the users, roll out planning, post implementation support

Required Qualifications

• 10+ years of experience as a Techno functional, with minimum 5+ years in Trade systems.
• Proven experience in a Trade systems implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Software Development life cycle in Trade products.

#J-18808-Ljbffr

IT L1 and L2 Support Engineer

Pact Employment is looking for an IT L1/L2 Support Engineer based in Dubai or Sharjah. The position offers a salary of up to AED 5,000.

Requirements

Minimum of two years of experience in IT support with practical, hands-on skills.

Key Skills and Responsibilities

• Level 1 and 2 support tasks
• Windows Server administration
• Active Directory, group policies
• DHCP and DNS
• VMware and virtualization
• Backups and endpoint security
• Windows 10/11 support
• Hardware troubleshooting for servers, laptops, desktops
• Wi-Fi and printer issues
• Basic networking and firewall knowledge
• Office 365, including Outlook support

Additional Information

Experience gained anywhere is acceptable; location of previous work does not matter.

Application

If interested, send your CV to Pact Employment. No pressure if you choose not to.

#J-18808-Ljbffr

Job Summary

We are seeking a detail-oriented Techno-functional solution expert to support the implementation of CRs and Projects in Finastra Trade Systems (FCC and TI+). This role involves gathering and analyzing business requirements and ensuring the successful deployment. The ideal candidate will have a strong understanding of trade and experience with system implementations in a Bank.

Key Responsibilities

• Expert knowledge in FCC/TICC SDK customization and localization, Patch upgrade and Data model
• Expert knowledge in software implementation, migration and upgrades
• Liaise with vendor for coordination and deploying the patch fixes in Test, Production and DR environments.
• Work in close collaboration with internal teams throughout the life cycle to ensure cross-team alignment in project deliverables
• Support Business As Usual (BAU) for trade systems.
• Liaise with Business to understand the requirements related to Trade modules
• Issue resolution in specific Trade modules well within the agreed SLA’s, wherever required.
• Ensure Audit / Regulatory compliance for projects.
• Document the requirements and obtain user and vendor sign off that would form the basis for the system build, UAT and final system acceptance
• Assist the Test Manager to perform Regression Testing, as and when required before involving users for UAT.
• Ensure the Change request raised by Business are met on time, without compromising the quality of delivery.
• Maintain all necessary project documentations.
• Training the users, roll out planning, post implementation support

Required Qualifications

• 10+ years of experience as a Techno functional, with minimum 5+ years in Trade systems.
• Proven experience in a Trade systems implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Software Development life cycle in Trade products.

#J-18808-Ljbffr