403 Support Staff jobs in Sharjah

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner
• Assist clients with inquiries, complaints, and service-related questions
• Maintain accurate records of customer interactions and follow-ups
• Support administrative tasks including documentation, reporting, and coordination
• Collaborate with other departments to resolve customer issues efficiently
• Provide a high level of customer satisfaction through effective communication
• Be flexible to cover other shifts as needed

• Previous experience in a Call Center or Customer Service role is a must
• Experience in the Real Estate industry is a strong advantage
• Proficiency in Microsoft Office and basic administrative skills
• Well-groomed, confident, and presentable with a pleasant demeanor
• Excellent verbal and written communication skills in English
• Fluency in any additional language(s) other than English and Arabic is a plus
• Female candidates preferred under the age of 35; male candidates will also be considered
• Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization
• Dynamic and collaborative work environment.
• Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!

Everflow Customer Support & Ad-Ops Lead

Ho Chi Minh City Vietnam Full-Time Global Client Portfolio

Be the Voice Clients Trust for Perfect Tracking

DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. Were hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click impression and conversionsolving problems fast training proactively and turning great service into measurable revenue wins.

Your Mission

• Own the Helpdesk Triage prioritize and resolve Everflow tickets (pixels not firing postbacks mis-mapped payout questions) with <2-hour initial response.
• Onboard Like a Pro Walk new partners through offer setup tracking links macros and compliance checklists until first conversions flow error-free.
• Proactive Monitoring Watch dashboards alert clients to anomalies (CVR drops invalid clicks reversed events) before they notice.
• Knowledge Builder Write crystal-clear guides Loom walkthroughs and internal SOPs so repeating issues disappear.
• Client Champion Escalate bugs feature requests and merchant pain points to product/dev then keep stakeholders in the loop.
• Performance Ally Suggest best practices (allowlist rules fraud caps payout structures) that lift partner revenue and satisfaction scores.

What You Bring

• Empathy Speed You listen first solve fast and follow up until the client says perfect.
• Ad-Ops Fluency Familiar with tracking links subID parameters cookies and postback URLs.
• Clear Communication English (IELTS 7.0) plus the knack for explaining tech in plain words to non-tech marketers.
• Organized Multitasker Juggle global queues document everything in Zendesk/Jira and hit SLAs.
• Analytics Sense Comfortable reading reports spotting anomalies and translating numbers into next steps.

Nice-to-Have Tech Chops

• Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix.
• Experience with Tag Managers React/ or API calls to pull Everflow reports.
• Python/Node scripting for log checks or small automations.

Success Metrics (First 6 Months)

• 95 % CSAT from advertisers and affiliates
• <4 hours mean time to resolution for tracking issues
• 10 new knowledge-base articles that cut repeat tickets by 30 %
• Documented onboarding flow adopted across regional teams

Why GPC

• Client Impact Your guidance keeps millions in ad spend properly attributed.
• Global Reach Support partners in North America EMEA and APAC from Vietnams top tech hub.
• Career Path Grow into Senior Customer Success Manager or Product Ops as you master Everflow.
• Dynamic Culture Diverse high-energy team tackling the newest challenges in performance marketing.

Ready to Turn Questions into Wins

Email with subject Everflow Support Lead Vietnam.

Attach your rsum plus a short note on the trickiest tracking issue youve solvedand how you saved the day.

Required Experience:

Senior IC

We are seeking a highly skilled Customer Service Representative to join our team.

• Maintain a positive attitude toward customers at all times, ensuring exceptional customer satisfaction and loyalty.
• Respond promptly to customer inquiries via various channels, providing timely and effective solutions.
• Collaborate with colleagues as necessary to ensure seamless communication and issue resolution.

To be successful in this role, you will need:

• A high school diploma or equivalent.
• The ability to stay calm under pressure and effectively manage stressful situations.
• Proficiency in computer applications and systems.
• Previous experience in customer-facing roles is highly desirable.

In return for your hard work and dedication, we offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive compensation package.

We have a passion to reduce financial inequality and exclusion by building world-leading financial products and services aimed at giving access to all. We are a New York-headquartered Financial Technology (FinTech) company focused on serving values-based (Shariah-compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trailblazers in their fields who will elevate our customer delivery. We offer a digital-first and truly international culture, along with an immersive experience in FinTech and Islamic finance.

The Client Support Agent will ensure all clients receive the support they need while proactively improving our processes. This role involves responding to LiveChat support emails and calls, and also requires creativity to develop solutions that enable seamless client onboarding efficiently.

1. Be the first point of contact for clients via live chat, calls, and support emails.
2. Ensure all communications comply with financial regulations, which is a top priority.
3. Take full ownership of the client experience and support.
4. Receive training to provide support without breaching regulatory restrictions, following best practices.
5. Manage client complaints and inquiries by coordinating with relevant teams (operations, product, marketing, etc.).
6. Close open tickets within the approved SLAs.
7. Proactively seek ways to improve efficiency and processes.
8. Provide regular updates and performance reports to management.
9. Multitask effectively and meet tight deadlines.
10. Possess excellent Arabic reading and speaking skills.

1. Excellent English communication skills, both speaking and writing, and proficiency in reading and speaking Arabic.
2. Approximately 2-4 years of experience in customer service.
3. Availability to work evenings and weekends as per shift schedules.
4. Experience with CRM systems like Zendesk is a plus.

Required Experience: Unclear seniority level.

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA's
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

Company Description

Elevate (YC W22) is a financial technology company offering USD accounts to remote workers around the world.

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing customer support to Elevate's customers. The Customer Support Specialist will need to analyze and resolve customer issues promptly through phone calls, emails, etc. to ensure customer satisfaction. The Customer Support Specialist will also need to work collaboratively with other teams to ensure that customer feedback is communicated effectively and issues are resolved efficiently.

Qualifications

• Proven experience (1-2 years) in a customer support role, ideally in the fintech or SaaS industry.

• Must be fluent in English with excellent written and verbal communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to work well in a team environment

• Ability to learn quickly and adapt to new technologies.

• Patience, empathy, and a positive attitude.

We are seeking a highly motivated Customer Support Specialist to join our support team.

In this role, you will be responsible for delivering high-quality support while focusing on user retention and churn prevention. You will work closely with customers to resolve issues educate them on the platform and services and provide proactive engagement to maximize their success.

• Engage with at-risk users to understand concerns resolve issues and retain them on the platform
• Deliver excellent support across email chat and phone channels
• Troubleshoot and resolve user issues related to accounts transactions and wallet access
• Educate users on crypto fundamentals platform features and safe practices
• Identify upsell and cross-sell opportunities that align with user needs
• Analyze user behavior and feedback to flag churn risks and improve retention strategies
• Support KYC/AML onboarding processes in collaboration with compliance teams
• Work with product marketing and development teams to improve user experience
• Handle sensitive cases with professionalism especially during market or platform volatility
• Maintain accurate records of customer interactions in CRM and support systems

• 13 years of experience in customer support ideally in fintech crypto or SaaS
• Strong communication and interpersonal skills
• Customer-first mindset with a focus on proactive problem-solving
• Ability to understand and explain blockchain/crypto concepts in simple terms
• Familiarity with customer support tools e.g. Zendesk Intercom Salesforce
• Comfortable working in a fast-paced remote-friendly environment
• Knowledge of crypto wallets exchanges DeFi or trading platforms is a strong plus
• Multilingual capabilities are a plus

We value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries benefits opportunities for career growth and development and a dynamic and innovative culture. By joining our team you will have the opportunity to be a part of a rapidly growing company in the exciting and ever-evolving world of digital assets.

We are seeking a highly skilled professional to provide exceptional support to clients and ensure their events run smoothly.