58 Technical Assistance jobs in Abu Dhabi

Senior Officer, Technical Assistance - Arab Monetary Fund

The Arab Monetary Fund aims to onboard a "Senior Officer, Technical Assistance" in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will conduct research, support the development and implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

• Identify and propose improvements to the section's policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinate team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation.
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section's policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund's mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section's objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

• A minimum of 7 years of experience in financial sector policy development with valuable exposure to program management is required. Regional and international experience is a solid advantage
• Master's degree in monetary economics, financial economics, law, international relations or a related field
• Bachelor's degree in economics, law, international relations or a related field
• Excellent communication and writing skills in Arabic and English. French, as a third language, is a solid advantage

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances such housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

• Mid-Senior level

• Full-time

• Management

• Business Consulting and Services

The Arab Monetary Fund is seeking a senior technical assistance officer to coordinate and deliver technical assistance in central banking and financial sector development.

This role involves identifying improvements to policies, procedures, and controls, contributing to administrative record management system enhancements, and preparing project proposals with input from internal and external experts.

• Coordinating technical assistance missions and managing project components.
• Ensuring consistent follow-up with countries on technical assistance reports.
• Assessing the effectiveness of recommendations and identifying mitigation measures.
• Participating in policy workshops and events providing technical expertise.
• Preparing detailed policy proposals and frameworks based on research and analysis.
• Conducting research on economic stability and sustainable development.

• A minimum of 7 years of experience in financial sector policy development.
• Master's degree in monetary economics, financial economics, law, international relations, or a related field.
• Excellent communication and writing skills in Arabic and English. French as a third language is an advantage.

We offer an attractive package of benefits including tax-free salary and supplementary allowances.

Only shortlisted candidates will be contacted.

Democratizing finance for all takes more than skills.

It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.

Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.

We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms.

Our employees work in a flexible way and in multicultural teams.

By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.

We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients' needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.

Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service.

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company's records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number

Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm.

Please note that Northvale is an execution-only service provider.

Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite.

The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence.

You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority.

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cuttingedge AI and advanced analytics. We leverage realtime data machine learning and automation to optimize debt recovery processes for financial institutions. As our team expands we are eager to welcome skilled professionals who can contribute to our innovations.

• Customer Assistance: Provide topnotch support and assistance to customers through various channels such as phone email and chat.
• Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
• Process Optimization: Identify opportunities to enhance support processes and customer experience providing suggestions for improvement.
• Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
• MultiTeam Collaboration: Work closely with internal teams such as sales and product development to ensure comprehensive customer support and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions documenting details of inquiries complaints and comments.
• Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.

• Experience: Bachelors degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
• Communication Skills: Exceptional verbal and written communication skills with a customercentric approach.
• Problemsolving Abilities: Strong analytical and problemsolving skills to address customer concerns and challenges effectively.
• Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
• Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g. Microsoft Office).
• Interpersonal Skills: Ability to build rapport and relationships with clients ensuring a positive and productive customer interface.
• Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.

• Be a part of a forwardthinking company that is leading the charge in revolutionizing the fintech industry.
• Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
• Benefit from a competitive salary package extensive benefits and opportunities for career advancement.
• Join a vibrant and encouraging workplace where your contributions make a meaningful impact.

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports in CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

• Mid-Senior level

• Full-time

• Administrative

• Staffing and Recruiting

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports in CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

• Mid-Senior level

• Full-time

• Administrative

• Staffing and Recruiting

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

1. Knowing our products inside and out so that you can answer questions.
2. Handle incoming customer support requests.
3. Provide accurate, valid, and complete information to customers.
4. Maintain an up-to-date understanding of the company's product/service.
5. Document recurring issues or suggestions.
6. Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.
7. Write guided tutorials of a specific topic or feature in the product.
8. Create FAQs for the most needed points to the client.
9. Keeping records of customer interactions, transactions, comments, and complaints.
10. Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.
11. Demo preparation, personalizing the templates for each customer.
12. Engage with 1st and 2nd tier of support to share knowledge and coordinate on how to work with each other and scale the academy course-related operations with them, as well as all academy courses based on the product's recent updates.

1. High Education degree in Information Systems or a similar field.
2. Required Languages Level: Arabic (C2), English (C1).
3. Problem-Solving, Communication & Handling Skills.
4. Technical Skills/ICT knowledge.
5. 1 year of experience working in technical/help desk support or customer success.
6. Flexible to work in different time shifts and days of the week.

• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and inclusive work environment

Required Experience:

Unclear Seniority