102 Technical Assistance jobs in Abu Dhabi

Job Brief:

Roles & Responsibilities:

1. Corrective and preventive maintenance for (Third line and fourth line).
2. Managing of repair operation and replace the major equipment group.
3. Maintenance of electrical and electronic system.
4. Supply chain for parts according to the applicable system.
5. Fault detection.
6. Technical Assistance will be allocated across UAE.

Employment Type: Full Time

Company Industry:

• Defence
• Military
• Government

Department / Functional Area: MEP (Mechanical, Electrical, Plumbing)

Education: ITI / Graduate

Desired Profile:

Technical Assistance will be allocated across UAE.

Yazwaa Recruitment was founded to build a better service structure for the respective target market, ensuring manpower supply all over the UAE. Yazwaa aims to provide consistently excellent service to all our new and existing clients at all times.

Contact Information:

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

• Phone: +971
• Mobile:

Organization

Arab Monetary Fund

Opening Date

Monday, December 23, 2024 - 12 : 00-Monday, June 30, 2025 - 12 : 00

The Arab Monetary Fund aims to onboard a "Senior Officer, Technical Assistance" in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

Job Purpose

The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will be responsible to conduct research, support the development and the implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

Key Accountability Areas and Activities

The key activities include, but are not limited to, the following :

• Identify and propose improvements to the section's policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinates team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation.
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section's policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund's mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section's objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

Qualifications and Requirements

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

As an IT Help Desk Support professional, you will be the frontline of technical support for end-users within an organization. Your role is crucial in ensuring that employees have the tools and advice they need to perform their duties effectively. This position requires a deep understanding of computer software and hardware, excellent problem-solving skills, and a knack for addressing and resolving technical issues promptly. You'll handle everything from password resets and operating system malfunctions to network and connectivity issues, ensuring minimum downtime and enhancing overall productivity. In addition to technical skills, you must have excellent communication abilities, as you will often need to explain complex issues in simple, understandable terms.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues efficiently and accurately.
• Follow standard service desk procedures; log all interactions in the helpdesk ticketing system.
• Diagnose and resolve technical hardware and software issues on Windows and Mac platforms.
• Research questions using available information resources to deliver accurate solutions.
• Advise users on appropriate actions and guide them through the problem-solving process.
• Track and route problems and requests, and document resolutions for future reference.
• Identify and escalate priority issues to higher-level support or management when necessary.
• Stay current with system information, changes, and updates and communicate them to staff.
• Create step-by-step training material and conduct training sessions for users.
• Work closely with other IT team members to ensure quality support is provided.
• Monitor and respond to IT support requests via email, phone, or helpdesk system promptly.
• Maintain inventory of all equipment, software, and license users for record-keeping and audits.

Requirements

• Proven working experience in providing IT help desk support in a corporate setting.
• Strong knowledge of Windows/Mac OS environments and productivity software such as MS Office.
• Excellent problem-solving abilities and the capability to think analytically under pressure.
• Exceptional oral and written communication skills, capable of simplifying technical jargon.
• Advanced technical support knowledge of mobile devices and other tech peripherals.
• Familiarity with remote desktop applications, helpdesk software, and support ticket systems.
• Highly customer-oriented and patient, with a focus on providing high-quality service.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• IT certifications such as CompTIA A+, Network+, or similar are a plus.
• Ability to work flexible hours, including some evenings and weekends, to support business needs.

As a key member of our team, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to attend to walk-in customers, maintaining accurate records and adhering to strict service level agreements.

• Maintain accurate logs for customers
• Ensure timely resolution of queries within agreed SLAs
• Provide sales support and maintain MIS records
• Update cases in the system in a timely manner
• Ensure compliance with bank policies

• Fluency in Arabic and English languages
• Excellent communication and interpersonal skills
• Proactive approach
• Flexibility in dealing with clients and team members
• Previous banking experience in similar roles

We are seeking a highly skilled Customer Service Officer to deliver exceptional customer service, resolve customer complaints and ensure customer satisfaction.

The ideal candidate will have excellent communication skills, be able to work well under pressure and have a strong understanding of customer needs.

• Deliver customer service that meets or exceeds customer expectations
• Respond promptly to customer inquiries and complaints
• Work closely with colleagues to resolve customer issues
• Provide coaching and guidance to junior staff members

• A minimum of 2 years experience in a customer-facing role
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Strong problem-solving and analytical skills

This is an excellent opportunity for a motivated individual to join our team and take their career to the next level.

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cuttingedge AI and advanced analytics. We leverage realtime data machine learning and automation to optimize debt recovery processes for financial institutions. As our team expands we are eager to welcome skilled professionals who can contribute to our innovations.

• Customer Assistance: Provide topnotch support and assistance to customers through various channels such as phone email and chat.
• Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
• Process Optimization: Identify opportunities to enhance support processes and customer experience providing suggestions for improvement.
• Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
• MultiTeam Collaboration: Work closely with internal teams such as sales and product development to ensure comprehensive customer support and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions documenting details of inquiries complaints and comments.
• Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.

• Experience: Bachelors degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
• Communication Skills: Exceptional verbal and written communication skills with a customercentric approach.
• Problemsolving Abilities: Strong analytical and problemsolving skills to address customer concerns and challenges effectively.
• Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
• Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g. Microsoft Office).
• Interpersonal Skills: Ability to build rapport and relationships with clients ensuring a positive and productive customer interface.
• Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.

• Be a part of a forwardthinking company that is leading the charge in revolutionizing the fintech industry.
• Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
• Benefit from a competitive salary package extensive benefits and opportunities for career advancement.
• Join a vibrant and encouraging workplace where your contributions make a meaningful impact.

This is a remote position that requires an individual who can provide seamless communication and support to customers.

We are looking for a Customer Support Executive who is passionate about delivering excellent service and building strong relationships with our Independent Distributors (IDs) and customers. In this role, you will be the first point of contact for inquiries, troubleshooting, and product support, while gaining exposure to international operations across multiple regions. If you enjoy problem-solving, engaging with people, and working in a dynamic environment, this role is for you.

Key Responsibilities:

Customer Service

• Assist walk-in customers with product information, demonstrations, warranties, and replacements.
• Handle inbound/outbound calls and respond to inquiries via email, CRM, live chat, and face-to-face.
• Conduct welcome calls for new IDs and guide them through account setup.
• Promote products and incentive campaigns through telemarketing and customer engagement.
• Liaise with regional offices and departments (Logistics, Finance, IT, Compliance) to resolve issues related to commissions, genealogy, shipments, and system access.
• Support local and international events, including expos and training sessions.

Customer Requests & Case Handling

• Log, track, and follow up on customer requests and complaints.
• Offer solutions or alternatives to refund requests (e.g., product exchange).
• Perform verification checks (KYC, call verification, document validation) as required.
• Keep customers informed on progress and ensure timely resolution.

Reporting & Support

• Prepare and submit monthly performance reports.
• Deliver product training to IRs to build knowledge and confidence.
• Assist with ad-hoc tasks such as translations, proofreading, and after-sales service.

Skills & Requirements

• Minimum 2 years in Contract Centre/Customer Service field
• Strong communication skills (written and verbal) with a customer-first mindset.
• Ability to work effectively in a fast-paced, multicultural environment.
• Problem-solving skills with a focus on accuracy and efficiency.
• Flexibility to work on shifts, weekends, and public holidays.
• Required: Fluent in English (spoken and written).
• Preferred/Additional: Native-level fluency (spoken and written) in Arabic, French, Russian, or other foreign languages relevant to business needs.

Why Join Us?

• Be part of a global company with opportunities to collaborate across multiple regions.
• Gain valuable exposure to international customer service practices.
• Enjoy a dynamic and supportive team culture that values growth and learning.
• Contribute directly to customer satisfaction and business success.

If you are enthusiastic about delivering outstanding customer experiences and want to grow your career in a global environment, we'd love to hear from you.

Role: Customer Support Specialist - Branches

Location: Abu Dhabi

To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries in a pleasant manner regarding ADIB's products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing, etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

• Knowledge of ADIB's Retail & institutional Banking products & services
• Knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience:

IC