3 Technical Education jobs in the United Arab Emirates

As a Technical CRM (Customer Relationship Management) Specialist, you will play a crucial role in managing and optimizing our company's interactions with customers, clients, and prospects via Hubspot. You will achieve this by supporting the Regional CRM managers with issues, requirements and Hubspot feature training. You will be responsible for onboarding new schools as well as supporting existing schools on the Hubspot CRM application. You will be responsible for auditing and monitoring Hubspot CRM modules, processes and functionalities and suggest optimizations. You will work closely with cross-functional teams, including regional marketing, admissions, and External support agency, to ensure we manage the customer acquisition processes as well as existing customer journeys implemented in the Hubspot CRM.

 Key Responsibilities:

·   Liaise the regional CRM managers as well as the Regional Admissions heads to utilize the Marketing automation tools for the campaigns as well as the Sales tools to nurture the leads.Optimize the overall usage of application to improve daily operations and boost productivity.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrity.

·   Marketing Campaigns: Collaborate with the Regional CRM and Marketing team to create and implement email marketing campaigns, newsletters, and other customer communication materials in Hubspot.Effectively utilize multiple channels like email, WhatsApp, website landing pages, social lead gen, posts and support the regions to get maximum conversions/ enrolments.

·    Manage and maintain the CRM database, ensuring data accuracy, integrity, and hygiene.Regularly analyze customer data to identify trends, preferences, and opportunities for improvement for the schools and overall regionGenerate reports and insights to inform decision-making for the upcoming CRM initiatives and campaigns and share the insights with the regions.

Cross-Functional Collaboration: Work closely with marketing, admissions and communications teams to align on CRM strategies with overall marketing efforts.Collaborate with Admissions teams to ensure seamless lead management and nurturing processes or workflows are created to handle the incoming parent enquiries. 

Team Training & Implement Best Practices

·    Create and update the HubSpot training material as well as technical documents.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrityServe as the technical subject matter expert for all things HubSpot wrt implementation or troubleshooting.Consult on and implement advanced marketing ops topics (e.g. attribution, lead scoring, and inbound/outbound approaches, etc.), sales ops topics (e.g. sales enablement, sales org structures, and sales process optimization, etc.), tech stack topics, and service ops topics (e.g. client onboarding, customer support, service org structures, and service process optimization) Experience 2 or more years’ experience as a HubSpot Administrator, Developer or Consultant.HubSpot Sales or HubSpot Marketing Software certifications.3 or more years of experience working directly with sales or marketing teams to gather stakeholder requirements and translate and implement the business needs to technical specifications.A deep understanding of all aspects of HubSpot configuration and technical/functional capabilities.Strong organizational, project management, and analytic skills.Ability to advise and implement best practices.Exceptional written and oral communication skills are essential.A Bachelor's Degree in Business, Marketing or a related field.Basic proficiency or working knowledge of HTML and CSS (Preferred).

Job Description: Head of Vocational and Training Center UAE

Position Overview:

The Head of Vocational and Training Center is responsible for leading the strategic direction, operations, and growth of the training center. The role focuses on curriculum development, accreditation, business development, and ensuring high-quality vocational education and skills training programs that align with industry needs and UAE regulations.

Key Responsibilities:

Strategic Leadership & Operations

• Develop and implement the overall strategy and vision for the vocational training center.
• Ensure compliance with UAE regulatory bodies such as KHDA, ACTVET, or other relevant authorities.
• Oversee daily operations, ensuring smooth execution of training programs and student support services.
• Manage budgets, resource allocation, and financial performance of the center.

Program Development & Accreditation

• Design, update, and enhance vocational training programs based on market demand and emerging trends.
• Ensure courses meet accreditation and certification standards from relevant educational authorities.
• Develop partnerships with industry experts to enhance practical training opportunities.
• Introduce innovative teaching methodologies, including e-learning and blended learning models.

Business Development & Industry Partnerships

• Identify and develop new business opportunities, partnerships, and collaborations with industry stakeholders.
• Engage with corporate clients, government bodies, and educational institutions to expand training offerings.
• Promote the centers programs through marketing, outreach, and student recruitment strategies.

People Management & Development

• Lead and mentor a team of trainers, administrative staff, and program coordinators.
• Ensure faculty development through continuous training and professional development programs.
• Foster a positive and inclusive learning environment for students and staff.

Quality Assurance & Student Success

• Implement quality assurance frameworks to maintain high standards in training delivery and assessment.
• Monitor student performance, feedback, and career outcomes to drive continuous improvement.
• Establish career guidance and job placement support services for graduates.

Required Qualifications & Experience:

• Bachelor's or Master's degree in Education, Business Administration, or a relevant field.
• 7+ years of experience in vocational education, training management, or a related sector.
• Proven leadership experience in managing training programs and educational institutions.
• Strong understanding of UAE regulatory and accreditation requirements for vocational training.
• Experience in business development and stakeholder engagement.

Skills & Competencies:

• Strategic planning and execution.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Knowledge of modern training methodologies and digital learning platforms.
• Ability to drive student enrollment and institutional growth.