11 Tourism jobs in Dubai

Urgent Hiring! We are looking for a travel and tourism expert who can handle all relevant tasks and has a minimum of 2 years of UAE experience.

• Age: 25 – 35 years old
• Job Type: Full-time
• Experience: 2 years UAE Experience (Required)
• Gender: Male/Female
• Nationality: Any Nationality
• Joining: Immediately
• Visa Status: Visit Visa/Cancelled Visa/Employment Visa with NOC

We are conducting Walk-in interviews between 9:00 AM and 5:00 PM. (Please send your CV before coming for the walk-in interview)

* Providing excellent customer service to clients by offering expert travel advice and booking services

* Arranging travel itineraries, including flights, hotels, car rentals, and activities

* Processing travel bookings and issuing tickets

* Advising clients on visa requirements and processing UAE visa applications

* Handling customer complaints and resolving any issues that arise

* Staying up-to-date with travel industry trends and developments

• Required 1-2 Years of Experience in tourism and having handled package tours.
• Excellent knowledge of UAE travel industry regulations, visa processes, and local travel destinations
• Must have B2B, inbound & outbound, holiday package, global visa experience
• Strong communication skills in English, both written and verbal.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Flexible concerning work timings to suit the market.
• Passion for the travel and tours industry, with a flair for creating memorable experiences.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Proven experience in travel consulting or a related field.
• Strong knowledge of global travel destinations and current travel trends.
• Excellent communication and customer service skills.

Date Posted: 29-11-24

Job location: Dubai

Candidate MUST be in UAE

Inbound Tourism Sales Strategy:

• Develop and execute an inbound tourism sales strategy that aligns with the company's overall goals and targets for the UAE market.
• Identify key international markets (Europe, Asia, GCC, etc.) and segments to focus on based on trends, demand, and market potential.
• Implement targeted campaigns to attract international tourists to the UAE, utilizing tailored product offerings.
• Lead, mentor, and manage a team of sales professionals dedicated to inbound tourism.
• Provide ongoing training and development to the sales team, ensuring they are well-equipped with product knowledge, sales techniques, and the latest trends in inbound tourism.
• Market Analysis & Growth:
• Conduct market research and analysis to understand international tourism trends, emerging markets, customer preferences, and competitor activities.
• Evaluate performance and adjust strategies accordingly to ensure maximum impact on inbound tourism.
• Develop pricing strategies and promotional packages that resonate with international tourists while maintaining profitability.
• Relationship Management:
• Build and maintain strong relationships with international tour operators, travel agencies, DMCs (Destination Management Companies), airlines, and tourism boards.
• Identify new partnership opportunities with international stakeholders to expand the company's inbound tourism network.
• Foster collaboration with local attractions, hotels, transport companies, and other tourism service providers to create attractive tourism packages.
• Sales Execution & Business Development:
• Lead the sales team in targeting and closing high-value contracts with inbound tourism clients (e.g., group tours, FITs Free Independent Travelers, MICE clients).
• Collaborate with the marketing team to design promotional campaigns, events, and content targeted at international markets.
• Organize and attend international trade fairs, conferences, and roadshows to promote UAE tourism products.
• Prepare regular reports on sales performance, market trends, and inbound tourism growth.
• Ensure exceptional customer service and satisfaction for international clients, handling any inquiries or issues promptly and effectively.

Brand Promotion & Advocacy:

• Promote the company as a leader in inbound tourism to the UAE, enhancing its brand presence through strategic PR, media relations, and word-of-mouth.
• Represent the company at international tourism events, exhibitions, and forums to raise awareness of the company's offerings in key target markets.

Required Skills & Qualifications:

• Experience:
• Minimum 8-10 years of sales experience in inbound tourism, travel, or hospitality, with at least 5 years in a leadership role.
• Proven track record of driving inbound tourism sales, with experience in managing international client accounts and partnerships.
• Strong understanding of the UAE tourism landscape and the inbound market dynamics.
• Education:
• Bachelors degree in Business, Marketing, Tourism Management, or a related field. A Masters degree is a plus.
• Skills:
• Exceptional sales and negotiation skills.
• Strong leadership abilities, with the ability to inspire and manage a diverse team.
• Deep understanding of international travel trends, customer preferences, and tourism industry regulations.
• Excellent communication, presentation, and interpersonal skills.
• Languages:
• Fluent in English; proficiency in additional languages (Arabic, French, German, etc.) is an advantage.

Responsibilities:

• Record daily financial transactions in accounting software.
• Assist in preparing and maintaining balance sheets and profit and loss statements.
• Process invoices, manage payments to vendors, and handle customer billing.
• Perform bank reconciliations and resolve any discrepancies in accounts.
• Support the preparation and filing of tax returns and ensure timely payment of taxes.
• Assist with general ledger entries and manage records for fixed assets.

Office Administration:

• Oversee daily office operations, ensuring smooth and efficient functioning.
• Maintain inventory of office supplies and manage procurement.
• Coordinate staff schedules and support in organizing meetings and events.
• Serve as the primary contact for internal and external communications, including handling emails and phone calls.

Documentation and Record Keeping:

• Maintain organized records of financial documents and office activities.
• Ensure accurate documentation of all financial transactions and administrative activities.

Customer and Vendor Communication:

• Communicate with customers and vendors regarding payments, invoices, and account statements.
• Resolve any issues or discrepancies related to billing and payments.

Compliance and Safety:

• Ensure compliance with company policies, regulations, and safety standards.
• Maintain a safe and efficient working environment for all employees.

Support Financial and Administrative Planning:

• Assist in developing and implementing financial strategies and office management plans.
• Provide support in financial planning and analysis, as well as in administrative tasks and initiatives.

Qualifications:

• Bachelor’s degree in Business Administration, Accounting, or a related field.
• Basic understanding of accounting principles and experience in office administration.
• Proficiency in accounting software (e.g., Tally, Busy) and Microsoft Office Suite.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team, managing multiple tasks efficiently.
• Customer-oriented with a proactive attitude and attention to detail.

Job Type: Full-time

Experience:

• Office coordinator in UAE: 2 years (Required)

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group ( ) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

• Help to effectively communicating Finance processes to cross-functional team members and stakeholders.
• Stay current with system changes, updates and automations
• Ensure Internal processes are meet in accordance with Company Group Best practice.
• Driving digitization and streamlining workflows
• Perform trainings and manage internal requirements from our Destination offices.
• Diagnose and resolve Finance application issues or escalate when necessary
• Handle ongoing reviews of finance and back-office processes and proposing optimization, when applicable.
• Collaborate on projects implementation and expansion support
• Strong focus on Finance driven processes and automations
• Fluent communication with our Shared Service centre teams.
• Manage the Data Base of Providers, Clients, Payment details and Terms.
• Degree in Accounting, Economy, Business Administration, Business intelligence or related field.
• IT Affinity
• Fluent written and spoken English, other languages would be a plus.
• Exceptional analytical and conceptual thinking as well as documentation skills.
• Very good knowledge of Microsoft office Excel and related MS office products.
• Strong communication and customer service skills.
• Solution-oriented and goal-oriented way of working
• Team player

Dubai, United Arab Emirates | Posted on 03/06/2024

Join Wedded Wonderland, part of Wonder Group, the world's premier destination wedding platform. As the largest B2B marketplace and tools provider for the wedding industry, we connect wedding venues and vendors with an expansive global audience. Our innovative platform features thousands of venues and vendors worldwide, and our mission is to revolutionise the way weddings are planned and celebrated.

You will be responsible for the sales & growth off Wedded Wonderland for inspiration, Venue Wonderland for venue bookings & Get Wedded In for impactful magazine content.

Job Overview:

We are seeking a dynamic Global Business Development Partner to spearhead our expansion and strengthen our presence worldwide. This role calls for a visionary who is passionate about building relationships and unlocking new business opportunities. You will be at the forefront of our market expansion efforts, crafting strategies that enhance our global footprint and ensure sustainable growth.

Key Responsibilities:

• Develop and execute strategic plans to expand our market share across international markets.
  
• Cultivate strong relationships with key industry players, including wedding venues, vendors, and planners.
  
• Lead negotiations and close deals that contribute to our strategic goals.
  
• Collaborate with marketing and product teams to align on market needs and promotional strategies.
  
• Provide insights into market trends and competitor activities to guide strategic decisions.
  
• Represent Wonder Group at industry conferences, seminars, and networking events.
  

Qualifications:

• Proven experience in business development, preferably in the hospitality, events, or wedding industry.
  
• Strong track record of driving growth and expanding business into new markets.
  
• Excellent communication, negotiation, and presentation skills.
  
• Ability to work independently in a remote setting, with a willingness to travel internationally.
  
• Fluency in multiple languages is a plus.
  

What We Offer:

• Opportunities for professional growth and leadership development.
  
• A vibrant, supportive community passionate about transforming the wedding industry.
  

Dubai, United Arab Emirates | Posted on 03/06/2024

Join Wedded Wonderland, part of Wonder Group, the world's premier destination wedding platform. As the largest B2B marketplace and tools provider for the wedding industry, we connect wedding venues and vendors with an expansive global audience. Our innovative platform features thousands of venues and vendors worldwide, and our mission is to revolutionise the way weddings are planned and celebrated.

You will be responsible for the sales & growth off Wedded Wonderland for inspiration, Venue Wonderland for venue bookings & Get Wedded In for impactful magazine content.

Job Overview:

We are seeking a dynamic Global Business Development Partner to spearhead our expansion and strengthen our presence worldwide. This role calls for a visionary who is passionate about building relationships and unlocking new business opportunities. You will be at the forefront of our market expansion efforts, crafting strategies that enhance our global footprint and ensure sustainable growth.

Key Responsibilities:

• Develop and execute strategic plans to expand our market share across international markets.
  
• Cultivate strong relationships with key industry players, including wedding venues, vendors, and planners.
  
• Lead negotiations and close deals that contribute to our strategic goals.
  
• Collaborate with marketing and product teams to align on market needs and promotional strategies.
  
• Provide insights into market trends and competitor activities to guide strategic decisions.
  
• Represent Wonder Group at industry conferences, seminars, and networking events.
  

Qualifications:

• Proven experience in business development, preferably in the hospitality, events, or wedding industry.
  
• Strong track record of driving growth and expanding business into new markets.
  
• Excellent communication, negotiation, and presentation skills.
  
• Ability to work independently in a remote setting, with a willingness to travel internationally.
  
• Fluency in multiple languages is a plus.
  

What We Offer:

• Opportunities for professional growth and leadership development.
  
• A vibrant, supportive community passionate about transforming the wedding industry.
  

The Director will lead the Quality Assurance Department, which is responsible for ensuring that DET as a Group (across all Sectors and Entities) consistently operates at the highest standards of quality and excellence in an aim to maximize operational efficiency and value creation across all operational activities.

This is achieved through setting quality standards relevant across the Group and all its operations whilst ensuring alignment with international leading practices, i.e., ISO standards. It also entails reviewing Group wide policies, processes and procedures and running quality audits to ensure conformity with quality standards.

Also responsible for managing the acquisition of international accreditations across DET’s operations and for enhancing performance in the DGEP. This entails closely liaising with the concerned international accreditation bodies as well as the DGEP respectively to ensure award requirements are fulfilled compliantly and also requires the Director to recommend programs and initiatives to enhance the Group’s ability to attain the targeted accreditations and awards.

Ensure that quality management is instilled into the corporate culture through leading the creation and delivery of informative campaigns and training and through promoting the sharing of knowledge compiled in the area of quality management and control.

Core Functional Responsibilities & Subject Matter Expertise

International Accreditations

• Ensure that the section remains abreast with international accreditation bodies across the organization in various fields of management including systems, services, products, personnel and processes and other fields in the area of conformity assessments
• Provide subject matter expertise and recommendations on the accreditations that DET should pursue based on standard practice across Dubai Government and based on global leading practices in an aim to enrich the list of ‘assets’ owned to meet policy and standard objectives
• Oversee the review of proposals from business owners on accreditations relevant in their field and facilitate decision making around whether or not to pursue them
• Oversee liaison and coordination with the concerned international accreditation bodies for the purpose of facilitation enrollment in accreditation programs in line with requirements
• Oversee sufficient coordination with the relevant business owners to apply for accreditations, which includes preparing and submitting the relevant documentation as well as organizing and participating in field visits by accreditation bodies and their affiliates; oversee effective liaison with the relevant business owners to respond to any queries relating to applications
• Oversee the preparation of and review management reports and external reports, i.e., for The Executive Council to show case DET’s achievements in international accreditation
• Oversee the compilation of data and use of data analysis to analyze DET’s performance against international accreditations, which includes analysing compiled feedback; oversee the sharing of this knowledge across the Group and ensure it is leveraged optimally to enhance the DET’s efforts in attaining accreditations smoothly

Excellence Program

• Oversee sufficient liaison with business owners and the Quality Operations section to ensure that the relevant DGEP performance indicators are embedded within DET’s BAU processes
• Ensure that the section remains abreast with the Dubai Government Excellence Program Awards, Medals and Variable Awards for each assessment cycle and the requirements in place in an aim to maximize DET’s ability to attain ‘Excellence’ and ‘Elite’ level ratings to the farthest extent possible
• Oversee coordination with the concerned stakeholders from the DGEP for the purpose of enrolling in awards programs and to understand submission requirements; ensure business owners across DET are thoroughly advised on the various requirements
• Oversee the design and implementation of DET’s self-assessment process for the purpose of identifying areas of strength and improvement in accordance with the criteria of the Dubai Government Excellence Program; ensure the self-evaluation process is revised as needed to enhance future performance in the Program
• Ensure that the business owners are provided the needed support to apply for awards, which includes support surrounding the preparation and submission of the relevant documentation as well as organizing and participating in field visits by DGEP personnel
• Oversee the outcomes of analyses performed on DET’s performance in the Program and its various awards and on received feedback and ensure insights are leveraged to enhance performance in future awards

Quality Operations

• Oversee the development of quality management standards to facilitate the optimization of quality across DET’s process universe and service catalogue in line with global and Dubai government standards as specified by international accreditation bodies and the DGEP respectively
• Oversee the definition of DET’s process universe / architecture in line with the defined operating model in order to minimize redundancies and overlaps; ensure the adoption of global standards as applicable, e.g., APQC
• Provide subject matter expertise to support the definition of performance indicators used to measure the level of quality embedded within policies, processes and procedures; this includes ensure DGEP specific performance indicators are strategically embedded across the relevant processes
• Participate in task forces with other quality and compliance functions to review sector and entity wide policies, procedures and processes to ensure comprehensiveness and that they adhere to set quality standards and performance metrics.
• Oversee the identification and implementation of initiatives related to business process reengineering for the purpose of optimizing processes and driving automation / digitalization in line with emerging trends
• Provide SME inputs for the enhancement of policies, processes and procedures in line with quality standards
• Oversee the implementation of quality audits performed to ensure that the various sectors and entities are adhering to their set quality standards as per defined policies, procedures and processes; review outcomes and reports and ensure they are shared with the concerned business owners

Corporate Strategic Planning

• Contribute to the development of the Corporate Strategy & Performance Sector’s strategy
• and drive overall performance through providing inputs on the Quality Assurance Department’s strategy, priorities and initiatives
• Take onus of the Department’s achievement against set OKRs/KPIs to ensure the Department performs in line with overall performance targets

Financial Planning & Monitoring

• Oversee the determination of the Department’s annual and long-term capital and operating budgetary requirements to ensure strategic and operational plans can be delivered
• Take accountability for the Department’s budgetary performance, ensuring minimal divergences and that expenditures are optimized and directed towards value adding activities

Operational Excellence & Governance

• Lead the development of Department specific policies, procedures and processes ensuring full alignment with the prevalent and applicable laws and regulations
• Ensure the Department achieves the highest level of governance and compliance with both internal (DET wide) and external policies and standards across various areas such as legal, quality, risk, cybersecurity etc. in relation to the core operations of the Department
• Oversee the productivity and operational efficiency of resources and employees in order to maximize returns on investment in people and resources

Advisory Support

• Provide expert advice to the CEO and leadership team on matters pertaining to the management of quality in addition to participation in international accreditation programs and in the DGEP
• Help build a favorable reputation and image of DET in the public sphere locally, regionally, and internationally through representing both DET favorably
• Support the DET in establishing deep relations across its stakeholder ecosystem which includes creating synergies and collaboration between Dubai Government Departments as well as federal level ministries and entities

People Leadership Responsibilities:

• Lead by example and role model the core values of the Dubai Government and DET in an aim to build a high performing and competent Government Department
• Foster and instill a culture which, drives cross-functional collaboration across the functions to drive synergies in attaining strategic goals
• Build the next generation of leaders through mentoring and coaching in order to develop the capabilities of the senior leadership team of the Entity and DET as a whole; this includes nurturing and grooming potential successors in an aim to drive business continuity

The Director will lead the Quality Assurance Department, which is responsible for ensuring that DET as a Group (across all Sectors and Entities) consistently operates at the highest standards of quality and excellence in an aim to maximize operational efficiency and value creation across all operational activities.

This is achieved through setting quality standards relevant across the Group and all its operations whilst ensuring alignment with international leading practices, i.e., ISO standards. It also entails reviewing Group wide policies, processes and procedures and running quality audits to ensure conformity with quality standards.

Also responsible for managing the acquisition of international accreditations across DET’s operations and for enhancing performance in the DGEP. This entails closely liaising with the concerned international accreditation bodies as well as the DGEP respectively to ensure award requirements are fulfilled compliantly and also requires the Director to recommend programs and initiatives to enhance the Group’s ability to attain the targeted accreditations and awards.

Ensure that quality management is instilled into the corporate culture through leading the creation and delivery of informative campaigns and training and through promoting the sharing of knowledge compiled in the area of quality management and control.

Core Functional Responsibilities & Subject Matter Expertise

International Accreditations

• Ensure that the section remains abreast with international accreditation bodies across the organization in various fields of management including systems, services, products, personnel and processes and other fields in the area of conformity assessments
• Provide subject matter expertise and recommendations on the accreditations that DET should pursue based on standard practice across Dubai Government and based on global leading practices in an aim to enrich the list of ‘assets’ owned to meet policy and standard objectives
• Oversee the review of proposals from business owners on accreditations relevant in their field and facilitate decision making around whether or not to pursue them
• Oversee liaison and coordination with the concerned international accreditation bodies for the purpose of facilitation enrollment in accreditation programs in line with requirements
• Oversee sufficient coordination with the relevant business owners to apply for accreditations, which includes preparing and submitting the relevant documentation as well as organizing and participating in field visits by accreditation bodies and their affiliates; oversee effective liaison with the relevant business owners to respond to any queries relating to applications
• Oversee the preparation of and review management reports and external reports, i.e., for The Executive Council to show case DET’s achievements in international accreditation
• Oversee the compilation of data and use of data analysis to analyze DET’s performance against international accreditations, which includes analysing compiled feedback; oversee the sharing of this knowledge across the Group and ensure it is leveraged optimally to enhance the DET’s efforts in attaining accreditations smoothly

Excellence Program

• Oversee sufficient liaison with business owners and the Quality Operations section to ensure that the relevant DGEP performance indicators are embedded within DET’s BAU processes
• Ensure that the section remains abreast with the Dubai Government Excellence Program Awards, Medals and Variable Awards for each assessment cycle and the requirements in place in an aim to maximize DET’s ability to attain ‘Excellence’ and ‘Elite’ level ratings to the farthest extent possible
• Oversee coordination with the concerned stakeholders from the DGEP for the purpose of enrolling in awards programs and to understand submission requirements; ensure business owners across DET are thoroughly advised on the various requirements
• Oversee the design and implementation of DET’s self-assessment process for the purpose of identifying areas of strength and improvement in accordance with the criteria of the Dubai Government Excellence Program; ensure the self-evaluation process is revised as needed to enhance future performance in the Program
• Ensure that the business owners are provided the needed support to apply for awards, which includes support surrounding the preparation and submission of the relevant documentation as well as organizing and participating in field visits by DGEP personnel
• Oversee the outcomes of analyses performed on DET’s performance in the Program and its various awards and on received feedback and ensure insights are leveraged to enhance performance in future awards

Quality Operations

• Oversee the development of quality management standards to facilitate the optimization of quality across DET’s process universe and service catalogue in line with global and Dubai government standards as specified by international accreditation bodies and the DGEP respectively
• Oversee the definition of DET’s process universe / architecture in line with the defined operating model in order to minimize redundancies and overlaps; ensure the adoption of global standards as applicable, e.g., APQC
• Provide subject matter expertise to support the definition of performance indicators used to measure the level of quality embedded within policies, processes and procedures; this includes ensure DGEP specific performance indicators are strategically embedded across the relevant processes
• Participate in task forces with other quality and compliance functions to review sector and entity wide policies, procedures and processes to ensure comprehensiveness and that they adhere to set quality standards and performance metrics.
• Oversee the identification and implementation of initiatives related to business process reengineering for the purpose of optimizing processes and driving automation / digitalization in line with emerging trends
• Provide SME inputs for the enhancement of policies, processes and procedures in line with quality standards
• Oversee the implementation of quality audits performed to ensure that the various sectors and entities are adhering to their set quality standards as per defined policies, procedures and processes; review outcomes and reports and ensure they are shared with the concerned business owners

Corporate Strategic Planning

• Contribute to the development of the Corporate Strategy & Performance Sector’s strategy
• and drive overall performance through providing inputs on the Quality Assurance Department’s strategy, priorities and initiatives
• Take onus of the Department’s achievement against set OKRs/KPIs to ensure the Department performs in line with overall performance targets

Financial Planning & Monitoring

• Oversee the determination of the Department’s annual and long-term capital and operating budgetary requirements to ensure strategic and operational plans can be delivered
• Take accountability for the Department’s budgetary performance, ensuring minimal divergences and that expenditures are optimized and directed towards value adding activities

Operational Excellence & Governance

• Lead the development of Department specific policies, procedures and processes ensuring full alignment with the prevalent and applicable laws and regulations
• Ensure the Department achieves the highest level of governance and compliance with both internal (DET wide) and external policies and standards across various areas such as legal, quality, risk, cybersecurity etc. in relation to the core operations of the Department
• Oversee the productivity and operational efficiency of resources and employees in order to maximize returns on investment in people and resources

Advisory Support

• Provide expert advice to the CEO and leadership team on matters pertaining to the management of quality in addition to participation in international accreditation programs and in the DGEP
• Help build a favorable reputation and image of DET in the public sphere locally, regionally, and internationally through representing both DET favorably
• Support the DET in establishing deep relations across its stakeholder ecosystem which includes creating synergies and collaboration between Dubai Government Departments as well as federal level ministries and entities

People Leadership Responsibilities:

• Lead by example and role model the core values of the Dubai Government and DET in an aim to build a high performing and competent Government Department
• Foster and instill a culture which, drives cross-functional collaboration across the functions to drive synergies in attaining strategic goals
• Build the next generation of leaders through mentoring and coaching in order to develop the capabilities of the senior leadership team of the Entity and DET as a whole; this includes nurturing and grooming potential successors in an aim to drive business continuity