38 Troubleshooting jobs in Abu Dhabi

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

We are seeking a highly skilled and motivated individual to join our team in Abu Dhabi, UAE.

The successful candidate will be responsible for providing technical support and troubleshooting services to our clients.

This part-time position offers a competitive salary package based on experience and opportunities for career growth.

Key Responsibilities:

• Install and maintain computer systems and networks
• Troubleshoot hardware and software issues
• Perform regular maintenance tasks such as updates and backups
• Set up new devices, software, and accounts for clients
• Provide technical support to clients via phone, email, or in-person
• Document all technical activities and resolutions
• Stay up-to-date with the latest technologies and trends in the field

Requirements:

• Indian national residing in Abu Dhabi, UAE (preference given to those with a biometric passport)
• Strong knowledge of computer hardware, software, and networking systems
• Excellent troubleshooting skills
• Ability to work independently with minimal supervision
• Good communication skills in English (other languages are a plus)
• Must be available for part-time work (around 20 hours per week)

We Offer:

• Flexible working hours
• Accommodation provided
• Opportunities for career growth

Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm's hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive 'can-do' attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice's values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial

">Technical Support Specialist ">

This role is responsible for providing technical expertise and solutions to international customers. The successful candidate will have the opportunity to work with advanced multi-antenna MIMO radio and mesh networking technologies.

Main Responsibilities:

• Provide pre-sales and post-sales technical support, including system planning, customer training, and system optimization.
• Become an expert on the operation and application of these unique radio and networking solutions.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to our development team.

Requirements:

• A secondary education qualification (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required.
• A minimum 1-year experience as a Technical Support Specialist or equivalent is required.
• A minimum 1 year in, or supporting, tactical communications with a focus on data networks and radios is preferred.
• Proficiency with TCP/IP protocol and networking is essential.
• Basic proficiency in English (reading and writing) is required.

This is an exciting opportunity to join a dynamic team as a Technical Support Specialist.

We are seeking a highly motivated and customer-focused individual to provide first-level technical support for desktops, laptops, printers, and mobile devices. The ideal candidate will have excellent communication skills, a strong ability to troubleshoot technical issues, and a passion for delivering exceptional customer service.

• User Support & Incident Detection: Provide initial support for issues related to endpoint performance, user experience, and hardware troubleshooting.
• Monitor and analyze endpoint performance using tools like Nexthink.
• Elevate unresolved or complex issues to higher-level teams through ServiceNow.

• Experience: 1-3 years in technical support or helpdesk roles.
• Technical Skills: Proficiency in operating systems, productivity tools, and basic knowledge of hardware troubleshooting.
• Tools: Experience with monitoring tools like SolarWinds, Dynatrace, Nexthink, and incident platforms like ServiceNow.

The successful candidate will have a strong foundation in technical troubleshooting, excellent communication skills, and the ability to work effectively in a fast-paced environment.

IT service desk specialists play a crucial role in ensuring seamless technical support and maintaining the integrity of an organization's IT infrastructure.

• Configure and manage firewalls, monitor network performance, and implement security policies to safeguard against cyber threats.
• Provide high-level technical support with strong knowledge of network security protocols, ensuring the confidentiality, integrity, and availability of sensitive data.
• Manage IT infrastructure and enforce strict security protocols to prevent data breaches and ensure business continuity.
• Deploy, configure, and maintain hardware and software systems, guaranteeing optimal performance and uptime.
• Ensure robust security measures are in place and provide expert IT troubleshooting services to resolve complex technical issues.
• Plan and execute IT projects, manage audio/visual systems, and ensure timely delivery of projects to meet business objectives.

• Proven experience in IT support with strong technical troubleshooting skills and a track record of resolving complex technical issues.
• Degree in Computer Science or Information Technology, with a strong foundation in computer systems, networks, and cybersecurity.
• Excellent communication abilities, problem-solving skills, and the ability to work effectively in a team environment.

An IT Support Specialist is responsible for providing technical assistance and troubleshooting services to end-users within an organization. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of various software applications and systems.

1. Troubleshooting and Technical Support: Provide timely and effective technical support to end-users, resolving hardware, software, and network-related issues in a professional manner.
2. Software and System Administration: Install, configure, and maintain software applications, as well as troubleshoot and resolve technical issues related to operating systems, networks, and other IT infrastructure.
3. User Documentation and Training: Develop and deliver user documentation, guides, and training sessions to ensure end-users have the necessary knowledge to effectively utilize technology solutions.

• Bachelor's degree in Computer Science or a related field.
• Minimum 5-7 years of experience in IT support or equivalent work experience.

The ideal candidate will possess excellent problem-solving skills, a strong understanding of IT concepts, and exceptional communication skills. They will also be proactive, detail-oriented, and able to work effectively in a team environment.

This position requires the ability to work independently and collaboratively with colleagues to achieve common goals. The successful candidate will be highly motivated, with a passion for staying up-to-date with the latest IT trends and technologies.

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About the Role

We are seeking a hands-on IT professional with a strong service mindset and solid technical background to provide on-site support for our UAE team. The role includes daily technical assistance to employees, troubleshooting hardware and software issues, managing user requests through our internal systems, and ensuring smooth operation of office IT infrastructure.

This position requires effective collaboration with both local staff and global IT teams, supporting a fast-paced, international environment. The ideal candidate is proactive, detail-oriented, and capable of independently managing a wide range of support tasks, including working with VIP users, network diagnostics, and office equipment maintenance.

• Handle user requests via ServiceDesk, email, IP telephony, and in-person support
• Perform initial diagnostics of incidents, fulfill service requests, and consult users
• Troubleshoot hardware and software issues within the scope of IT support
• Diagnose and support office equipment (PCs, printers/MFPs, telephony, etc.)
• Collaborate with other IT departments and escalate issues when necessary
• Provide technical support to VIP users
• Maintain internal documentation and update knowledge base materials
• Participate in IT asset inventory and equipment tracking
• Ensure proper setup and relocation of workstations within the office
• Assist with onboarding and technical setup for new employees

• Experience with Windows and macOS: setup, troubleshooting, updates
• Basic knowledge of networking
• Understanding of PC hardware and office equipment (printers, telephony, etc.)
• Working knowledge of ticketing systems (e.g. ServiceDesk, Jira, ServiceNow)
• English level: Upper-Intermediate (B2) or higher - for daily communication in an international team
• Russian - fluent

• Join a fast-growing international financial services group with a strong global presence
• Play a key role in supporting IT infrastructure for a modern office in Abu Dhabi
• Work closely with cross-functional teams and gain exposure to enterprise-level systems
• Opportunity to contribute to IT process improvements across a developing regional network

• Mid-Senior level

• Full-time

• Information Technology

• Financial Services, Capital Markets, and Investment Management

Join to apply for the Technical Support Engineer role at Intertec Systems

Join to apply for the Technical Support Engineer role at Intertec Systems

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This range is provided by Intertec Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Skills:
Windows Monitoring, WMI, Syslog, Patch Management, Cisco, Solarwinds, ITSM, Microsoft Server,
JOB TITLE: Technical Support Engineer - NOC
JOB PURPOSE: Provide timely response to all incidents, Requests, outages, and performance alerts.
QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS: ITIL
EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.
REPORTING TO: Service Delivery Manager
Responsibilities (includes All Tasks)

• Good understanding of monitoring tool (SolarWinds) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding on reporting based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts
  

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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