22 Branch Manager jobs in Abu Dhabi

Carrier is the leading worldwide provider of heating ventilation and air conditioning (HVAC) refrigeration fire security and cold chain solutions. We invented modern air conditioning and our team of pioneers and innovators has a long track record of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed at creating healthier homes buildings and shipping environments with reduced environmental impact. We recognize diversity and inclusion as engines of growth and innovation and continue to lead because we have an exceptional workforce that puts the customer at the center of everything we do.

As the Service Operation Branch Manager you will lead the full scope of service operations from preventive maintenance and reactive service agreements to team development customer success and financial performance. This role is critical in driving operational excellence improving customer satisfaction ensuring safety and achieving business objectives across the branch.

• Oversee all aspects of preventive maintenance (PM) reactive services and repair operations within the branch

• Ensure accurate and timely PM planning and execution including regular updates to the 90-day PM plan and master PM file

• Optimize manpower planning and prioritize resources based on customer needs escalation criticality and forecast data

• Lead technician hiring onboarding training and ongoing development through structured skill matrices

• Monitor and drive technician performance utilization safety efficiency and retention

• Develop annual leave and resource availability plans adjusting workloads accordingly

• Foster a culture of collaboration accountability and continuous improvement

• Strengthen customer relationships and act as a point of escalation for key accounts

• Ensure resolution of complaints and lead customer satisfaction investigations

• Drive improvement initiatives based on feedback and Net Promoter Scores (NPS)

• Own the branch P&L meet or exceed sales plan forecast gross margin and profitability targets

• Drive pull-through service growth and material stock optimization

• Track key performance indicators including technician efficiency digital productivity SR sales and field absorption

• Work cross-functionally with sales and planning teams to align startup forecasts and resource allocation

• Bachelors degree in Engineering Business or a related field

• 5 to 8 years of relevant experience in service operations including leadership or management roles

• Strong project management analytical and problem-solving skills

• Excellent communication customer engagement and team leadership abilities

• Deep understanding of operational planning cost control and service quality metrics

• Strategic and operational thinking

• Team leadership and people development

• Customer-centric mindset

• Financial and business acumen

• Conflict resolution and decision-making

• Safety-first approach

We offer excellent development opportunities an attractive salary and exceptional benefits including:

• International working environment

• Competitive compensation and performance-based incentives

• Career development and leadership training

• Employee Assistance Programme and wellness support

We aim to provide a transparent fair and valuable recruitment process. If selected you will follow these stages:

Initial conversation with our talent acquisition team

Interview with senior leadership

Final evaluation and offer

At Carrier we believe our people are our greatest strength. Were committed to building an inclusive and collaborative culture where innovation thrives careers grow and employees are empowered to make a real difference.

Our values Respect Integrity Inclusion Innovation and Excellence are the foundation of everything we do.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

Job Applicants Privacy Notice:

Click on this link to read the Job Applicants Privacy Notice

Required Experience:

Manager

This role holder is responsible to monitor all branch/Direct-Sales/ business activities and performance ensure that all activities are aligned with SOPs banks standards and regulatory requirements and also in line with overall plans and strategy. This role holder is also responsible to work on solutions for any identified lapses gaps and new requirements.

Revenues/ Budget:

Monitoring the overall yearly BSC KPIS

Monitoring revenue

Monitoring Business Acquisition

Cost Efficiency

NPS

Direct Reports:

FAB Islamic Finance

Islamic Portfolio

Business Planning & Support - Islamic

Strategic Contribution

• Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Create and implement companys strategies and action plans that incorporate key actions that work to set KPIs for the business and the organization

People Management

• Demonstrate exceptional leadership skills portraying an ability to move and inspire a large group in a unified direction and vision.
• Manage the effective achievement of assigned objectives through the leadership of the departments staff by setting of individual objectives managing performance developing and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the company.

Budgeting and business Planning

• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies Systems Processes & Procedures

• Manage and ensure effective implementation of approved functional policies procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements fulfilled while delivering a quality cost-effective service.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

Reporting

• Demonstrate high proficiency in reporting tools and platforms which are necessary for the creating both visually and verbally engaging reports and presentations for the management.
• Ensure that all unit reports are prepared timely and accurately and meet FAB Islamic and FAB Group requirements policies and quality standards.
• Utilize analytics tools and work with the business management support team in undertaking detailed analyses of business performance for the purpose of reporting sales strategy successes weaknesses and opportunities.

Specific Accountability

• Develop strategic outlook and plan for the business in conjunction with the CEO Branch Distribution/Sales/Product Heads
• Emphasis on business process performance using the analysis monitoring reporting and optimization of business processes and business activities
• Collecting monitoring and reporting relevant data used to analyse business performance in high professional and presentable business dashboards
• Monitor efficiency productivity business continuity and evaluate the resource requirements across and recommend the required correction actions
• Identify benchmarks of performance qualitative & quantitative (Balanced Scorecard) in conjunction with the Group Strategy Planning Department and all companys department
• On-going review of internal controls procedures SOPs and services for corrections and enhancements in cooperation with the relevant departments
• Play a focal role with regard to communicate with Business Lines and other support functions within the Group & the Finance Company (In collaboration and agreement with all counterparts.)
• Review streamline if necessary and sign off any new product service or processes intended to be introduced
• Work closely with the Finance Department of the company and Group Finance in all business aspects like budget preparation reporting platforms and all regulatory limits related to business exposure etc
• Support reengineer centralize and/or automate branch processes to better fit the smart branch concept. Work with all stakeholders towards smooth & controlled transition. Implement and monitor the E2E changes measure the impact and fine tune as and if required
• Involve in high level in audit Risk & Compliance Reviews & Ratings of the company
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Qualifications :

Minimum Qualification

• Bachelors degree Finance

Minimum Experience

15 years relevant experience in the banking & Financial Institutions sector within a fast-paced and dynamic business environment with at least 5 years in similar positions of progressively increasing managerial responsibilities in the Strategy / Business Planning function.

Remote Work :

No

Employment Type :

Full-time

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Join to apply for the VP- Business Management - Islamic - Emiratized Role at First Abu Dhabi Bank (FAB) .

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Together, we can achieve our goals and make a lasting impact on our company and the industry.

This role involves monitoring branch, direct sales, and business activities to ensure alignment with SOPs, standards, and regulations. The role also includes developing solutions for identified gaps and implementing strategic initiatives.

• Monitor revenue, business acquisition, cost efficiency, and NPS.
• Manage direct reports including Islamic Finance, Islamic Portfolio, and Business Planning & Support teams.
• Ensure strategic alignment and cascading of objectives.
• Lead people management, including performance, development, and motivation.
• Oversee budgeting, policies, systems, and continuous improvement initiatives.
• Prepare reports, analyze business performance, and develop dashboards.
• Develop strategic outlooks in collaboration with senior leadership.
• Ensure internal controls, streamline processes, and support automation initiatives.
• Coordinate with finance and support functions on budgets and regulatory limits.
• Participate in audits, risk, and compliance reviews.

• Bachelor's degree in Finance.
• Minimum 15 years of experience in banking and financial institutions, with at least 5 years in managerial roles related to strategy or business planning.

• Employment type: Full-time
• Job function: Business Development and Sales
• Industry: Banking

This job posting is active and not expired.

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Job Purpose:

The position is focused on below mentioned key areas for ADGM locations:

(1) To support FAB ADGM SEO office on finalising and implementing the FAB ADGM strategy (3-5 years Business plan)

(2) Implement and monitor Governance; and

(3) Support Business Management activities / initiatives for FAB ADGM

In addition to that, work alongside the teams in all business management initiatives and requirements for the FAB ADGM, including working with UAE HO internal stakeholders and International locations where applicable. Also to work closely with senior leadership, drive strategic initiatives and contribute to the overall success of the business. The main purpose of the role is supporting the business through various projects, financial planning and budgeting, strategy analysis, development and review and execution in addition to communication and collaboration between various stakeholders including Product Groups, Group Audit, Group HR etc.

Key Responsibilities:

• Support on BAU activities in Business Management and help oversee daily operations within FAB ADGM
• Collaborate with senior leadership to develop and implement plans to drive growth and profitability for FAB ADGM
• Collaborate and work closely with cross functional departments to optimize processes and enhance overall efficiency.
• Assist in the review and monitoring of the annual budgets, forecasts and financial targets for FAB ADGM
• Prepare presentations and reports for senior management to communicate key insights and recommendations
• Manage the local FAB ADGM EXCO meetings, Agendas and minutes and tracks action points
• Support project management activities to ensure timely and successful completion of key projects
• Conduct market research where applicable and competitive analysis to identify trends and opportunities for business development
• Act as the point of contact on all strategic matters withinFAB ADGM for the enablement teams (e.g. Risk, Credit, Legal & Compliance, Internal Audit, Marketing & Communications, IT, HR, Operations, Finance)
• Act as a liaison between the ADGM, FAB ADGM and the HO in terms of referrals of ADGM entities
• Ensure all business units are cognizant of day to day business within the prescribed control framework to pre-empt operational risk, compliance and audit issues
• Establish, where applicable and required, appropriate SLAs
• Monitors and Tracks the IT requests for the branch
• Work closely with the SEO and the regulator on business related items where applicable

Budgeting and Financial Planning

• Review and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines

Policies, Systems, Processes & Procedures

• Manage and ensure effective implementation of the functional and departmental policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service

Knowledge, Skills, and Attributes:

• Good knowledge of the Corporate & Investment banking sector, and FAB's products and business strategies and processes
• Strong analytical skills with proficiency in Financial Modeling, Data Analyses and Strategic thinking
• Proficiency in AI tools and other related software applications
• Project management and cross-functional delivery
• Strong relationship building and stakeholder management skills
• Leadership capability and team-oriented with highly developed problem-solving skills

Qualification:

• Bachelor's degree in Finance, Economics or related field.
• Master's degree in Business Administration, Finance, Economics or related field is preferred.
• 10+ years of experience in Investment Banking, consulting or financial services

Knowledge, Skills, and Attributes:

• Excellent communication and presentation skills
• Ability to work effectively in a fast-paced and dynamic environment
• Self-Directed, Strong attention to detail and ability to prioritise tasks effectively
• Ability to analyze and research information

Executive Director - Business Management at First Abu Dhabi Bank (FAB).

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.

The position focuses on the following key areas for FAB ADGM locations:

• Support FAB ADGM SEO office in finalising and implementing the FAB ADGM strategy (3-5 year business plan).
• Implement and monitor Governance.
• Support Business Management activities/initiatives for FAB ADGM.

Additionally, work with teams across business management initiatives, internal stakeholders at UAE HO, and international locations where applicable. Collaborate with senior leadership to drive strategic initiatives and contribute to overall business success. The role involves supporting the business through projects, financial planning and budgeting, strategy analysis, development and review, execution, and enabling communication and collaboration between Product Groups, Group Audit, Group HR, and other stakeholders.

• Support BAU activities in Business Management and oversee daily operations within FAB ADGM.
• Collaborate with senior leadership to develop and implement plans to drive growth and profitability for FAB ADGM.
• Collaborate with cross-functional departments to optimize processes and enhance efficiency.
• Assist in the review and monitoring of annual budgets, forecasts and financial targets for FAB ADGM.
• Prepare presentations and reports for senior management with key insights and recommendations.
• Manage local FAB ADGM EXCO meetings, agendas, minutes, and action points.
• Support project management activities to ensure timely and successful completion of key projects.
• Conduct market research and competitive analysis to identify trends and opportunities for business development.
• Act as the point of contact on strategic matters within FAB ADGM for enablement teams (e.g., Risk, Credit, Legal & Compliance, Internal Audit, Marketing & Communications, IT, HR, Operations, Finance).
• Serve as liaison between the ADGM, FAB ADGM and the HO for referrals of ADGM entities.
• Ensure all business units are aware of day-to-day operations within the prescribed control framework to pre-empt operational risk, compliance and audit issues.
• Establish appropriate SLAs where applicable.
• Monitor IT requests for the branch.
• Collaborate with the SEO and regulator on business-related items where applicable.

• Review and monitor financial performance versus the budget, ensuring activities align with approved guidelines.

• Manage and ensure effective implementation of functional and departmental policies, procedures and controls across the assigned department to meet procedural/legislative requirements while delivering quality, cost-effective service.

• Good knowledge of the Corporate & Investment banking sector and FAB's products, strategies, and processes.
• Strong analytical skills with proficiency in financial modelling, data analysis, and strategic thinking.
• Proficiency in AI tools and related software applications.
• Project management and cross-functional delivery capabilities.
• Strong relationship-building and stakeholder-management skills.
• Leadership capability and team-oriented with well-developed problem-solving skills.

• Bachelor's degree in Finance, Economics or related field.
• Master's degree in Business Administration, Finance, Economics or related field is preferred.
• 10+ years of experience in Investment Banking, consulting or financial services.

• Excellent communication and presentation skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Self-directed with strong attention to detail and ability to prioritise tasks.
• Ability to analyse and research information.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Banking

(A) Build Business Momentum Client Product and Other Strategic Initiatives

Collaborate with Coverage and Product Heads in International to build a robust customer franchise;

support client activities (including account planning events marketing analytics) and business discussions necessary to deliver targets.

Collaborate with the Product Heads in International and HO locations to ensure that the Bank is able to provide customers with the full suite of FAB product offerings.

Collaborate with key business and functional heads across FAB International and HO to lead the development and implementation of international strategy and other strategic initiatives.

Prepare insights and updates that Head of International provide to Group EXCO and key stakeholders.

Provide communications support to Head of Business Management International: drafting emails reports memos presentations internal and external communications.

(B) Support International Business Management

Drive and manage initiatives cascaded from Head Office and Business Management to International (inclusive of Employee Engagement Client Surveys and Ad-Hoc events).

Contribute to annual budget setting monitor financial performance versus budget monitor projects / initiatives cost / revenue ratio and update Head of BM International on performance gaps with proposals on how to improve performance.

Review the budgets for key strategic projects and change management initiatives for international locations and to ensure budgets are effectively managed and monitored across teams in these locations.

Drive key work streams and leading the agenda with international members and ensuring timely follow-up.

Manage and deliver ad hoc key initiatives related to International. Plan and manage leadership team retreats developing objectives and agenda.

(C) Internal Collaboration & Liaison Lead for International Across Departments

Develop a close working relationship with key stakeholders across International business segments and enablement functions; act as the liaison between Departments on matters related to international strategy change management initiatives projects roll out performance against objectives and to enable effective implementation of the matrix structure.

Qualifications :

Knowledge & Experience:

• Bachelors Degree in Business Economics Finance or relevant discipline.
• 8 years of experience in similar capacity preferably with international experience
• Experience working in a matrix organisation structure
• Extensive budgeting forecasting and business planning experience involving interaction with senior management
• Knowledge of the banking sector and FABs products and business strategies

Skills:

• Ability to deal with people from different cultures and nationalities
• Aligned with Corporate values (Knowledgeable Adaptable Collaborative Enterprising Responsible)
• Ability to assimilate information quickly and transpose messages into executive reporting
• Excellent interpersonal verbal and written communications skills
• Strong analytical and problem solving skills
• Strong leadership skills
• Good convincing and influencing skills
• A good team player collaborative adaptable and open-minded and proven ability to build trust with business
• Results driven

Remote Work :

No

Employment Type :

Full-time

(A) Build Business Momentum Client Product and Other Strategic Initiatives

Collaborate with Coverage and Product Heads in International to build a robust customer franchise; support client activities (including account planning events marketing analytics) and business discussions necessary to deliver targets.

Collaborate with the Product Heads in International and HO locations to ensure that the Bank is able to provide customers with the full suite of FAB product offerings.

Collaborate with key business and functional heads across FAB International and HO to lead the development and implementation of International strategy and other strategic initiatives.

Prepare insights and updates that Head of International provide to Group EXCO and key stakeholders.

Provide communications support to Head of Business Management International: drafting emails reports memos presentations internal and external communications.

(B) Support International Business Management

Drive and manage initiatives cascaded from Head Office and Business Management to International (inclusive of Employee Engagement Client Surveys and Ad-Hoc events).

Contribute to annual budget setting monitor financial performance versus budget monitor projects / initiatives cost / revenue ratio and update Head of BM International on performance gaps with proposals on how to improve performance.

Review the budgets for key strategic projects and change management initiatives for International locations and to ensure budgets are effectively managed and monitored across teams in these locations.

Drive key work streams and leading the agenda with International members and ensuring timely follow-up.

Manage and deliver ad hoc key initiatives related to International. Plan and manage leadership team retreats developing objectives and agenda.

(C) Internal Collaboration & Liaison Lead for International Across Departments

Develop a close working relationship with key stakeholders across International business segments and enablement functions; act as the liaison between Departments on matters related to International strategy change management initiatives projects roll out performance against objectives and to enable effective implementation of the matrix structure.

Qualifications :

• Bachelors Degree in Business Economics Finance or relevant discipline.
• 8 years of experience in similar capacity preferably with international experience
• Experience working in a matrix organisation structure
• Extensive budgeting forecasting and business planning experience involving interaction with senior management
• Knowledge of the banking sector and FABs products and business strategies

Remote Work :

No

Employment Type :

Full-time

Evaluate and improve risk management, control, and governance processes by conducting audits to identify areas for improvement and ensure compliance with regulatory requirements and policies.

• Conduct thorough audits of financial processes
• Identify areas for improvement and implement solutions
• Ensure compliance with regulatory requirements
• Report to Deputy General Manager and CEO

Join to apply for the Faculty - Business (HR Management) role at Higher Colleges of Technology .

The Faculty of Business – HR Management will contribute to advancing the curriculum of HR Management, delivery and relevance to industry and high international standards. In addition to teaching, the faculty plays a role in meeting the division research goals and objectives and uses research activities to inform teaching and develop students analytical and problem-solving skills. The candidate will play an active role in curriculum development, assessment, and evaluation. The curriculum is taught within applied student-centric learning environment that fosters respect for students, their culture, and their traditions. Faculty play an important role in assisting the development and administration of system-wide and directorate-specific policies and are viewed as active participants in academic and extracurricular events at the College and within the community.

• Contribute to advancing the curriculum of HR Management, ensuring teaching and materials align with industry needs and high international standards.
• Engage in curriculum development, assessment, and evaluation; use research activities to inform teaching and develop students' analytical and problem-solving skills.
• Play an active role in policy development and administration at system-wide and directorate levels; participate in academic and extracurricular events at the College and within the community.

• Mid-Senior level

• Full-time

• Education and Training

• Higher Education

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates