294 Customer Service jobs in Dubai

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

We are seeking a highly skilled and motivated Customer Service Representative to join our team.

This is an exciting opportunity for a customer-focused individual to provide exceptional support to our clients via various communication channels. The successful candidate will be responsible for resolving customer complaints, providing product information, and escalating complex issues to relevant teams.

• Respond to customer inquiries in a timely and professional manner.
• Monitor customer feedback on social media and address any concerns promptly.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall service delivery.
• Develop an in-depth understanding of our products to provide accurate and helpful information to customers.

• Bachelor's degree in Business Management, IT, or a relevant field from a reputable university.
• 2-5 years of experience in customer-facing roles with a proven track record of delivering excellent customer service.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment with multiple priorities.

• Knowledge of customer service software and tools.
• Experience working with remote teams.
• Strong problem-solving and analytical skills.

Immerse yourself in a world of endless possibilities. As a key member of our operations team, you will be the primary point of contact for guests, delivering exceptional service and ensuring a seamless experience from initial reservation to check-out.

We are seeking an experienced customer service professional to join our team in Dubai. The successful candidate will be responsible for:

• Delivering top-notch customer service to all guests
• Managing incoming calls, emails, and online reservation requests with utmost professionalism
• Optimizing revenue through strategic recommendation of additional services and amenities
• Providing comprehensive information about our property, facilities, and accommodating special requests
• Ensuring accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinating with other departments to fulfill guest requests and address any concerns
• Maintaining current knowledge of promotions, rates, and availability to provide precise information
• Demonstrating thorough understanding of our policies, procedures, and services
• Addressing guest inquiries and complaints promptly and professionally
• Contributing to the achievement of team objectives and upholding high standards of service

• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Experience in hospitality or customer service roles (preferred)
• Knowledge of the hospitality industry and current trends (preferred)
• Ability to remain calm under pressure and handle challenging situations professionally
• Team player with a positive attitude and willingness to learn
• Fluency in English; additional language skills are a plus

Why Join Us? We offer a dynamic and supportive work environment that fosters growth and development. Our commitment to diversity and inclusion drives us to attract, recruit, and promote diverse talent.

• Critical thinking and problem-solving skills
• Effective time management and prioritization skills
• Strong interpersonal and communication skills
• Ability to work in a team environment
• Adaptability and flexibility

What We Offer Competitive salary and benefits package, opportunities for career advancement, and a dynamic work environment.

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.

• You will be the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
• Your excellent communication skills will enable you to provide accurate and helpful information to customers, ensuring their satisfaction and loyalty.
• You will work closely with other departments to resolve complex customer issues and ensure seamless customer experiences.

This is an exciting opportunity for someone who is passionate about delivering world-class customer service and has a proven track record of success in a fast-paced environment.

• Provide exceptional customer service through phone, email, and chat support.
• Resolve customer complaints and issues in a timely and professional manner.
• Collaborate with internal teams to resolve complex customer issues.
• Continuously improve customer experience by providing feedback and suggestions.

Requirements:

• High school diploma or equivalent required; bachelor's degree preferred.
• At least 1 year of customer service experience.
• Excellent communication and problem-solving skills.
• Able to work in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Recognition and rewards for outstanding performance.

We offer a dynamic and supportive work environment where you can grow and develop your skills. If you are passionate about delivering exceptional customer service, we encourage you to apply.

Job Title: Customer Service Representative

About this Role:

This role is part of our two-year rotational program based in Dubai. You will handle shipments, manage relationships with key accounts across the UAE, and ensure timely order management.

You will be responsible for meeting SLAs with business partners, analyzing KPIs, and proposing solutions to improve customer service. Additionally, you will manage inbound shipments, ensuring timely arrivals and handling escalations.

Requirements:

• Bachelor's degree in Business Administration
• Strong communication and interpersonal skills
• Detail-oriented mindset

We believe our employees are talented and curious individuals. We provide them with means to succeed personally and professionally.

Responsibilities:

1. Handle shipments and manage relationships with key accounts
2. Meet SLAs with business partners and analyze KPIs
3. Manage inbound shipments and handle escalations

Skills Required:

• Excellent communication skills
• Interpersonal skills
• Attention to detail

We offer a dynamic work environment where you can grow professionally and personally.

Job Title: Customer Service Representative

• Provide exceptional customer service by greeting customers warmly, answering their questions, and offering assistance with locating items and making recommendations.
• Operate cash registers, scanners, scales, and other electronic devices efficiently and accurately.
• Manage cash handling responsibilities, including balancing the register and generating reports for credit and debit sales.
• Process payments, ensure accuracy of prices and quantities, and provide receipts to customers.
• Handle refunds and exchanges, resolve customer complaints, and maintain a professional demeanor in challenging situations.
• Bag or wrap purchases securely to ensure safe transport.
• Follow store procedures for coupons, gift cards, and special item purchases, such as alcohol or cigarettes.
• Maintain a clean and organized workspace at all times.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Basic math skills and accuracy with handling cash and operating electronic devices.
• Problem-solving skills and ability to remain calm under pressure.
• Physical stamina to stand for long periods and move freely around the store.

Benefits:

• A competitive hourly rate.
• The opportunity to work in a dynamic team environment.
• Opportunities for advancement and professional growth.

Others:

• On-the-job training provided.
• Ongoing support and feedback from management.

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We create products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, and promote sustainability, circularity, and transparency. Our offerings include labeling and functional materials, RFID inlays and tags, software connecting physical and digital assets, and packaging solutions that enhance branding and customer experience. Serving diverse industries worldwide — including personal care, apparel, retail, e-commerce, logistics, food, pharmaceuticals, and automotive — we employ approximately 35,000 employees across more than 50 countries. In 2024, our reported sales reached $8.8 billion. Learn more at

Avery Dennison is an equal opportunity employer.
Please inform us if we can support you with reasonable accommodations throughout the application process by contacting our team via

1. Manage accounts including order processing, follow-up, pricing integrity, on-time deliveries, and order fulfillment.

2. Provide telephone customer service regarding the company's services and products.

3. Identify customer needs and determine appropriate actions.

4. Promote and sell the company's products or services.

5. Investigate and resolve customer complaints.

6. Use a computer system to track inquiries, orders, and their status.

7. Handle customer complaints professionally and tactfully.

8. Negotiate product and billing issues, including discounts, returns, testing, and replacements.

9. Authorize credit memos and refunds within policy.

10. Implement account service strategies and coordinate with marketing and sales teams.

11. Support customer service activities such as price quotes, technical recommendations, and sample coordination.

12. Initiate initiatives to improve customer service and responsiveness.

13. Coordinate with Logistics and Operations on capacity planning and scheduling.

14. Follow up on customer inquiries and champion customer needs.

15. Provide order management support, including entry, expediting, and shipment info.

16. Communicate proactively about supply chain issues and offer alternatives.

17. Attend technical training seminars.

18. Support team members when workload requires.

19. Partner with Inside Sales to meet sales goals.

• Experience in the Printing Industry preferred.

• Degree or equivalent diploma required.

• 2-3 years of customer service or related experience is a plus.

• Strong communication skills, both written and verbal.

• Good data entry, organizational skills, and attention to detail.

• Ability to manage multiple priorities effectively.

• Proficiency with Microsoft Office and Google Suite.