469 Customer Service jobs in Dubai

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

Responsibilities:

• Provide excellent customer support through calls, emails, and social media
• Assist customers with product inquiries, order updates, returns, and exchanges.
• Maintain a high level of product knowledge to recommend styling options and assist with size/fit.
• Handle customer complaints in a professional and timely manner.
• Coordinate with logistics and warehouse teams to ensure smooth delivery and after-sales service.
• Build strong customer relationships to encourage loyalty and repeat purchases.

Job Type: Full-time

Pay: From AED4,000.00 per month

A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email

B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills

C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone)

D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions

E. Recording customer feedback and sharing it with the product team to drive service improvements

F. Maintaining customer relationships to enhance satisfaction and repurchase rates

G. Managing system order processing and cashier duties

Job Types: Full-time, Permanent

Pay: From AED2,500.00 per month

The successful candidate will be responsible for delivering exceptional customer service, responding to inquiries, and resolving customer complaints in a professional manner.

Key responsibilities include:

• Customer Inquiries: Provide timely and accurate information on products, orders, and services.
• Order Management: Process and manage customer orders with accuracy and efficiency.
• Product Recommendations: Offer expert product recommendations based on customer needs.
• Logistics Coordination: Coordinate logistics to ensure on-time delivery and provide updates on order status.

To succeed in this role, the ideal candidate will possess:

• Previous experience in customer service or sales.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first attitude.
• Multitasking and attention to detail.
• Technical proficiency in Microsoft Office Suite and CRM/order management software.

This role offers a dynamic work environment, opportunities for growth and development, and a chance to build strong relationships with customers and internal teams.

As a key member of our team, you will have the opportunity to develop your skills, take on new challenges, and contribute to the success of our organization.

Exceptional customer experiences are what drive our business forward. We're seeking a key team member to join our Customer Service department and make every journey perfect for our passengers.

You will be the voice of our company, providing timely solutions to customers' problems and ensuring their needs are met. Your attention to detail, excellent communication skills, and passion for customer service will have a significant impact on our customers' satisfaction targets.

1. Customer Service Expertise
2. Time Management & SLAs
3. Luxury Communication Standards
4. Customer Satisfaction Targets
5. Issue Resolution & Escalation
6. Customer Feedback & Insights

We're looking for individuals with experience in luxury customer-facing roles, fluency in English & French, and the ability to thrive in a fast-paced contact center environment.

In return, we offer a competitive salary, quarterly performance-based bonus, private health insurance, professional development subsidies, lunch allowance, and best-in-class equipment.

Any personal information collected, stored, or processed will be handled in accordance with our Candidate Privacy Notice.

We are seeking a highly skilled Customer Service Representative to deliver exceptional service and ensure a memorable experience for our guests.

• Provide prompt, courteous, and efficient service to all guests, achieving high customer satisfaction through personalized interactions from arrival to departure.
• Ensure guests are personally greeted by name, escorted to their room, and made to feel welcome.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and related information to respond to guest inquiries.
• Maintain awareness of rate levels and occupancy levels.
• Administer cashiering standards accurately and comply with all policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details are disclosed.

• Degree in hospitality or previous experience in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills and knowledge in an additional language.
• Strong interpersonal and problem-solving abilities.
• Computer literate and previous experience with Opera is an advantage.

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will be responsible for ensuring the highest level of customer satisfaction by providing exceptional service and support.