952 Customer Service jobs in Dubai

The Call Center Agent plays a pivotal role in assisting clients with their needs and concerns.

• To accomplish this, the agent must possess excellent communication skills to understand client needs and provide effective solutions.
• Maintain accurate records and databases for seamless interactions.
• Built on trust and reliability, strong relationships with clients and colleagues are essential.

• A high school diploma or equivalent is required.
• A minimum of one year of experience in a customer-facing role is necessary.
• Key skills include problem-solving, time management, and adaptability in multicultural environments under pressure.

This job requires professionalism, empathy, and a commitment to excellence. Successful candidates will have a passion for delivering outstanding results and building long-term relationships.

• This position offers opportunities for growth and development.
• Candidates should be proactive, organized, and self-motivated individuals who can thrive in a dynamic environment.
• We are seeking dedicated professionals who can contribute to our team's success.

Customer Service Representative

We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to patients and families who require medical services or have questions about our hospital.

Your primary focus will be on answering calls in a timely and professional manner, addressing inquiries, and resolving issues in a clear and concise way. You will also be responsible for scheduling appointments, updating patient records, and collaborating with other departments as needed.

If you have a passion for delivering outstanding customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Answer Calls: Respond promptly to incoming calls, address patient concerns, and provide accurate information regarding hospital facilities, doctor's details, insurance coverage inquiries, and other miscellaneous queries.
2. Schedule Appointments: Schedule appointments for patients with their desired specialists following our appointment policy guidelines.
3. Update Patient Records: Maintain accurate and up-to-date patient records, including laboratory results, upcoming OT/endoscopic procedures, prescription inquiries, and other relevant information.
4. Collaborate with Other Departments: Work closely with other departments, such as nursing, surgery, and administration, to ensure seamless communication and coordination.

To be successful in this role, you will need:

• Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with patients, families, and healthcare professionals.
• Strong Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze complex situations and provide creative solutions.
• Attention to Detail: Possess attention to detail, with the ability to accurately update patient records and perform other administrative tasks.
• Teamwork and Collaboration: Demonstrate a commitment to teamwork and collaboration, with the ability to work effectively with others to achieve common goals.

We offer a competitive salary and benefits package, including:

• Comprehensive Health Insurance: Access to comprehensive health insurance plans, including medical, dental, and vision coverage.
• Eligibility to participate in our retirement savings plan, with matching contributions from the hospital.
• Paid Time Off: Generous paid time off policy, including vacation days, sick leave, and holidays.

This role is based in our hospital setting, where you will work closely with patients, families, and healthcare professionals to provide high-quality care. You will be required to wear a uniform and adhere to hospital policies and procedures at all times.

A Call Center Executive provides exceptional customer service by answering inbound calls, resolving issues promptly, and maintaining a polite and helpful demeanor. This role involves up-selling services to achieve monthly targets while promoting value-added services.

• Respond to applicant and customer inquiries in a timely and professional manner.
• Resolve call-related issues effectively and efficiently.
• Communicate with customers via phone in a courteous and empathetic tone.
• Stay updated on Embassy of India and Consulate General of India policies and procedures.
• Identify opportunities to promote additional services to clients.

• Excellent communication and interpersonal skills are essential for success in this role.
• At least one year of experience in customer-facing roles is required.
• A valid residence visa in Dubai is necessary for employment.
• Teamwork and collaboration are crucial for achieving team objectives.

• The salary for this position is AED 3000 per month.
• Annual leave includes 30 days with an air ticket allowance.

Monday to Friday, Saturday to Thursday, with Fridays off.

Shift timings vary between 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, and 10:00 AM - 7:00 PM.

Unit no, Mezzanine floor, Al Khaleej Center, Opposite Al Ain Center, Mankhool Road, Bur Dubai.

Job Summary:

We are seeking a highly skilled and experienced professional to fill the role of Customer Service Representative . This individual will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

1. Customer Communication: Answer phones in a professional manner, respond to emails and messages, and interact with customers through various channels.
2. Ticket Management: Manage and resolve customer complaints, concerns, and issues in a timely and efficient manner.
3. Scheduling: Schedule appointments for patients, including confirmation of appointments and cancellations.

Requirements:

To be successful in this role, you must have at least 2-3 years of experience in a similar position, excellent communication skills, and the ability to work in a fast-paced environment.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

About the Role:

We are seeking a skilled professional to fill the position of Customer Service Representative. In this role, you will be responsible for managing incoming calls and providing top-notch service to clients and their families.

Key Responsibilities:

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1. Respond to incoming calls from clients and provide medical guidance and support based on their health-related inquiries.
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2. Evaluate the client's symptoms and medical history and offer recommendations for appropriate medical care.
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3. Offer information on medical procedures, medications, and treatment options.
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4. Schedule appointments and maintain accurate and detailed records of all communication with clients.
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5. Collaborate with other healthcare professionals to ensure exceptional patient care.
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6. Perform various administrative tasks, including receiving, sorting, and distributing mail, sending out notifications, and organizing correspondence and reports.
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Desired Candidate Profile:

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• A minimum of 2 years of clinical experience in a medical setting is required.
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• A medical degree or exceptional knowledge of medical terminology is essential.
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• The ability to work in a fast-paced environment and manage multiple priorities simultaneously is crucial.
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• Proficiency with computer systems and software, including electronic health record systems, is necessary.
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• Excellent communication and interpersonal skills are required.
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• Strong critical thinking and problem-solving skills are essential.
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We Are Looking for:

A motivated and dedicated individual who possesses excellent communication and interpersonal skills, with a strong background in customer service and medical terminology.

Delivering exceptional customer experiences is crucial for success in our fast-paced operations. Our Customer Service Representatives are responsible for managing a high volume of inbound and outbound calls in a timely manner, ensuring every interaction meets our high standards.

1. Communication Mastery : Utilize established communication scripts when handling various topics, guaranteeing clarity and consistency in interactions with customers.
2. Customer Centricity : Identify customers' needs, clarify information, research issues, and provide solutions and alternatives to meet their expectations.
3. Revenue Growth : Seize opportunities to upsell products when they arise, driving revenue growth and customer satisfaction.
4. : Build sustainable relationships with customers by exceeding expectations, providing an exceptional experience that sets us apart from the competition.
5. : Regularly attend educational seminars to enhance knowledge and performance levels, staying up-to-date on industry trends and best practices.
6. : Meet personal and team qualitative and quantitative targets, demonstrating a commitment to excellence and continuous improvement.

1. : Fluency in English to effectively communicate with international clients.
2. : Based in Dubai, requiring flexibility and adaptability in a dynamic environment.
3. : Proven track record in a call/contact center environment, preferably within the healthcare industry.
4. : Ability to juggle multiple tasks, prioritize effectively, and manage time wisely to meet demanding deadlines.
5. : Demonstrate a customer-centric approach, adapting to diverse personality types and delivering a positive experience in every interaction.
6. : Possess a high level of emotional intelligence, independence, and a positive demeanor to thrive in our fast-paced environment.

• A competitive compensation package.
• Ongoing training and development opportunities.
• A collaborative and supportive work environment.

Submit your application through our website.

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, and other communication channels.

About the Role:

• You will be the primary point of contact for customers, handling their inquiries, complaints, and feedback in a professional and courteous manner.
• Respond to customer calls, emails, and chats in a timely and efficient manner, resolving issues and answering questions to their satisfaction.
• Work collaboratively with internal teams to resolve complex customer issues and provide solutions that meet their needs.
• Maintain accurate records of customer interactions, including notes and follow-up actions.

Key Responsibilities:

• Handle customer inquiries and concerns via phone, email, and chat.
• Provide excellent customer service, ensuring that customers feel valued and supported.
• Resolve customer complaints and issues in a fair and timely manner.
• Collaborate with internal teams to resolve complex customer issues.

Requirements:

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A dynamic and supportive work environment.

Experience the luxury of a boutique hotel

A five-star urban resort experience awaits at our luxurious villas, featuring intimate and completely private pools that are highly sought after by clients. Alternatively, stay in beautifully curated suites with stunning views of lush surroundings.

Equestrian theme is reflected in every aspect of the property, from four polo fields to a professional polo club, riding school, and over 200 horses on the estate. Unwind and soak up the tranquility of the estate while enjoying spectacular views of the dramatic skyline.

About Our Team

We treat our guests and colleagues with respect and work hard together to deliver exceptional service to all. We pride ourselves on representing our brand to guests from around the world.

Your Role

1. To collaborate effectively with colleagues in all departments, ensuring timely service and seamless operation.
2. To understand and adhere to all operational policies and procedures regarding guest service, team discipline, and grooming.
3. Provide a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
4. Have the bill ready when requested and strictly follow set procedures for collecting payment for restaurant bills, depending on the method of payment.
5. Check out with your Supervisor before leaving your station or floor.
6. Complete closing duties, including storing reusable goods, breaking down equipment, cleaning areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily tasks.
7. To have a thorough knowledge of the services and facilities provided by the establishment in order to answer any questions the guests may have.
8. Follow all safety protocols to ensure a safe working environment.
9. Follow all reasonable requests made by a Supervisor or Manager which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
10. Maintain your station in accordance with standards at all times.
11. Develop a comprehensive knowledge of menus and point of sale systems.
12. Learn and correctly use point of sale equipment and follow established procedures.
13. To maintain strict security measures when entering guest rooms to respect the privacy rights of our guests.
14. Actively participate in training meetings to continually develop professional skills and increase guest satisfaction.
15. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
16. Carry out all instructions and tasks assigned by the position's immediate superior, as well as any other responsibilities as required by the role.

Job Requirements:

• Must have at least 1-3 years of experience.
• High School Degree or Equivalent.
• Hands-on experience with cash registers and ordering information systems.
• Excellent customer service skills and patience.
• Strong organizational and multitasking abilities, with the capacity to perform well in fast-paced environments.
• Effective communication and active listening skills.
• Teamwork and adaptability.
• Flexibility to work varied shifts.

Benefits and Opportunities:

BFL Group is one of the world's leading off-price retailers of fashion and homeware. We serve markets across the region and in Southeast Asia.

We aim to delight customers with exceptional pieces at up to 80% off the original retail price for fashion designer brands. Our 'Treasure Hunt' model ensures there's always something new to explore, desire and discover within our stores.

Our customers walk out with new items every time they visit any of our stores.

• Greet customers and assist them in finding what they're looking for.
• Maintain full knowledge of current sales, promotions, policies regarding payment and exchange, and security practices.
• Maintain organized stock room at all times, ensuring enough stocks are available for all items and inform the Shop Manager about requirements or over stock items.
• Arrange and display merchandise according to item, size and color under the direction of the Merchandiser team.
• Receive all methods of payments from customers and ensure proper turn-over of cash register to the next duty cashier.

• Educational qualification of any discipline.
• Energetic and enthusiastic with a can-do attitude.
• Strong verbal and written communication skills.
• Excellent organization skills dealing with high-level productions.