8 Phlebotomist jobs in the United Arab Emirates

We are currently hiring an Application Specialist to be based in our Dubai office, with willingness to travel throughout the Middle East, particularly to Saudi Arabia, where many of our key current and prospective customers are located.

InterSystems TrakCare Lab is an advanced and proven Laboratory Information Management System (LIMS) that meets the demands of modern clinical laboratories. It offers sophisticated functionality across various departments including Hematology, Biochemistry, Blood Transfusion, Endocrinology, Microbiology, Cytology, Immunology, Histopathology, Serology, Virology, and Toxicology. TrakCare Lab provides benefits such as accurate results reporting, improved laboratory efficiency, better business management, and increased customer satisfaction.

The Application Specialist will play a lead role in implementing the TrakCare Lab solution. Responsibilities include ensuring the successful deployment of the product by providing application knowledge and delivery services. Key areas include requirements scoping, field design, documentation, change requests, and testing.

The specialist will serve as an expert resource for customers, communicating and prioritizing their requirements to other business areas.

• Excellent communication skills, with experience in conducting customer training workshops and presentations
• Strong consultative skills and the ability to articulate ideas effectively
• Experience in direct customer interaction, including with clinicians, and delivering clear messaging
• Minimum of 3 years' experience in healthcare, with a good understanding of administrative and/or clinical processes
• Experience in software solution implementation
• Ability to contribute to a multidisciplinary team
• Experience in writing functional documents and business process mapping
• Knowledge of Information Systems
• Proficiency in English
• University degree in Science
• Specialization in Clinical Laboratory

• Experience communicating with stakeholders at various levels within healthcare organizations, including government, public, and private sectors
• Experience with Electronic Medical Records (EMR) systems
• Exposure to IT services in a customer-facing environment
• Previous experience as an Application or Configuration Specialist
• Experience in change management
• Good computer skills and experience in software testing

InterSystems is a leading data technology provider delivering a unified foundation for next-generation applications across healthcare, finance, manufacturing, and supply chain sectors in over 80 countries. Founded in 1978 and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries, supporting customers and partners worldwide with 24/7 support. For more information, please visit our website.

The required experience level and seniority for this role are not clearly specified.

My client is a leading healthcare brand in Abu Dhabi which owns many clinics and pharmacies. They have a great opportunity for a Clinical Laboratory Quality Assurance (QA) Manager.
The manager is responsible for many quality issues in the clinical laboratory, including ensuring compliance with all regulatory requirements, conducting gap analysis, and developing, implementing, and maintaining a quality management system; either directly or by delegation, and under the direction of the Director of Laboratory Operations.

Responsibilities:

• Ensure compliance with all regulatory requirements.
• Conduct gap analysis.
• Develop, implement, and maintain a quality management system.

Minimum Qualifications:

• Minimum of 5 years of clinical laboratory experience.
• Exceptional written and verbal communication skills with strong attention to detail and record-keeping skills.
• Demonstrated ability to collaborate across functions and with both internal and external stakeholders.
• Strong leadership and decision-making skills; ability to communicate ideas, opinions, and counterarguments in a proactive and professional manner.
• Demonstrated understanding of and experience working with HAAD, CAP, and JCI.

About GluCare
GluCare is a leading healthcare clinic specializing in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We utilize the latest advancements in wearables, IoT devices, machine learning, and artificial intelligence to empower clinicians and provide personalized, data-driven coaching to our patients.

Location: Dubai - Jumeirah 1, UAE

The Clinical Lab Technician plays a critical role in patient diagnostics by performing complex analyses on blood, tissue, and body fluid samples to determine chemical content, cell count, drug levels, and blood type. Responsibilities include specimen preparation, using advanced automated equipment, conducting tests, and accurately interpreting results to support clinical decisions.

• Operate, maintain, and troubleshoot laboratory analyzers and equipment following established protocols.
• Perform various tests, including hematological, biochemical, serological, and other analyses, ensuring accuracy and timeliness.
• Verify test outcomes by reviewing patient history and previous results for consistency and reliability.
• Conduct routine quality control checks on all test systems.
• Participate in proficiency testing and support laboratory accreditation efforts.
• Assist the laboratory manager with additional tasks as needed.
• Perform phlebotomy procedures when necessary.
• Stay updated on laboratory best practices through educational workshops, publications, and industry networks.
• Promote effective collaboration within and between departments.
• Ensure a safe, clean, and compliant laboratory environment following safety protocols.
• Maintain patient confidentiality and adhere to privacy policies.
• Support all hospital infection control programs.

• Bachelor's or Associate degree in medical technology, clinical laboratory science, chemistry, biology, or related field.
• Active DHA license to practice as a Clinical Medical Laboratory Technologist.
• Proficiency in English, both written and spoken.
• Skilled in manipulating laboratory equipment and test materials.
• Ability to exercise independent judgment with minimal supervision.
• Ability to remain calm under pressure and possess strong problem-solving skills.
• Excellent communication skills, both oral and written.
• Strong organizational skills to prioritize and manage multiple tasks.
• Preferred: Experience in CAP, ISO, or JCI accredited laboratories.

• Associate

• Full-time

• Health Care Provider

• IT Services and IT Consulting

• Perform vital signs measurements & basic medical procedures
• Assist physicians with examinations & minor surgeries
• Conduct ECGs, phlebotomy & basic lab tests
• Maintain sterilization protocols & medical inventory
  
  

• Provide exceptional patient triage & support
• Educate patients on treatment plans & medications
• Ensure patient confidentiality & comfort
  
  

• Manage electronic health records (EHR) & medical documentation
• Schedule appointments & coordinate patient flow
• Handle insurance verification & billing support
  
  

• Follow DHA (Dubai Health Authority) regulations
• Maintain infection control standards
• Implement clinic safety protocols
  
  

• 5+ years experience in clinical medical assistance
• Proficiency with EHR systems (Cerner, Epic, or similar)
• Knowledge of medical terminology & coding (ICD-10)
  
  

• Valid DHA license or eligibility
• Certification in Basic Life Support (BLS)
• Diploma in Medical Assistance or related field
  
  

• Fluency in English (Arabic a strong plus)
• Excellent communication & bedside manner
• Strong organizational & multitasking abilities
  
  

• Updated CV
• Cover letter outlining your patient care philosophy
  
  

Location: Remote (Open to candidates based outside the UAE)

About GluCare:

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables IoT devices machine learning and artificial intelligence to empower our clinicians and provide personalized data-driven coaching to our patients.

Job Overview:

The Medical Administrative Assistant at GluCare Integrated Diabetes Center will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions coordinating appointments maintaining medical records and supporting the healthcare team in delivering exceptional patient-centered care. Additionally the role includes assisting the Research Department with data collection and ensuring timely resolution of medical enquiries.

Key Responsibilities:

• Schedule confirm and manage patient appointments efficiently including follow-ups and rescheduling.
• Address patient inquiries in person via phone or email providing accurate and timely information.
• Ensure all medical enquiries are resolved within 4 hours maintaining a high standard of patient care.

• Maintain and update patient records in compliance with clinic policies and data protection regulations.
• Ensure accurate documentation and secure handling of sensitive patient information.
• Coordinate the retrieval and delivery of medical reports lab results and imaging studies for the healthcare team.
• Review all notes for missing documentation and promptly send them to the respective physicians for completion.
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests enabling the identification of patterns and opportunities for improvement.

• Assist physicians and healthcare staff with administrative tasks including preparation of documents and reports.
• Manage clinic correspondence including emails memos and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

• Monitor the clinics daily schedule and ensure effective time management for appointments.
• Coordinate with other departments such as laboratory pharmacy and imaging to streamline patient services.
• Assist in organizing staff meetings training sessions and other clinic events.

• Adhere to all clinic policies protocols and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

• Assist in data collection for the Research Department ensuring accurate and timely gathering of relevant information to support ongoing studies and projects.
• Collaborate with the research team to maintain organized and efficient data documentation.

• Understand follow and support all hospital infection control guidelines and protocols.

Education and Certification:

• Diploma or degree in healthcare administration medical assisting or a related field.
• Certification in medical administration is an advantage.

Experience:

• Minimum 2 years of experience in a similar role preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Technical Skills:

• Familiarity in using healthcare management systems such as EMR/EHR software.
• Strong computer skills including MS Office Suite (Word Excel Outlook).

Soft Skills:

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Key Performance Indicators (KPIs):

• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.
• Resolution of medical enquiries within 4 hours.
• Frequency and resolution rate of incomplete documentation requests.
• Efficiency and accuracy in data collection for the Research Department.

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling
• Address patient inquiries in person, via phone, or email, providing accurate and timely information
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care
  

• Maintain and update patient records in compliance with clinic policies and data protection regulations
• Ensure accurate documentation and secure handling of sensitive patient information
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team
• Review all notes for missing documentation and promptly send them to the respective physicians for completion
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests, enabling the identification of patterns and opportunities for improvement
  

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
• Manage clinic correspondence, including emails, memos, and mail distribution
• Ensure the availability and proper functioning of office supplies and equipment
  

• Monitor the clinic's daily schedule and ensure effective time management for appointments
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
• Assist in organizing staff meetings, training sessions, and other clinic events
  

• Adhere to all clinic policies, protocols, and UAE healthcare regulations
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
  

• Assist in data collection for the Research Department, ensuring accurate and timely gathering of relevant information to support ongoing studies and projects
• Collaborate with the research team to maintain organized and efficient data documentation
  

• Understand, follow, and support all hospital infection control guidelines and protocols
  

• Diploma or degree in healthcare administration, medical assisting, or a related field
• Certification in medical administration is an advantage
  

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting
• Familiarity with medical terminology and clinic workflows
  

• Familiarity in using healthcare management systems, such as EMR/EHR software
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook)
  

• Excellent communication and interpersonal skills to interact effectively with patients and staff
• Strong organizational abilities with keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
  

• Patient satisfaction scores related to administrative services
• Accuracy and timeliness of appointment scheduling and medical record updates
• Compliance with clinic policies and healthcare regulations
• Effective coordination with healthcare staff and other departments
• Resolution of medical enquiries within 4 hours
• Frequency and resolution rate of incomplete documentation requests
• Efficiency and accuracy in data collection for the Research Department

• Organise appointments as required and prepare necessary documents, keeping designated employees advised of their daily schedule and ensure availability of facilities, meeting rooms etc. Where required, handle all aspects of internal customer service to ensure a professional, accurate and informative service.
• Receive cash, prepare daily reports on the same and highlight discrepancies where the case. Support supervisory staff in billing and account reconciliation where required. Prepare and submit applications, government forms, permit requests etc. for employees.
• Prepare documents, passes, licenses and forms for submission to HR, Staff Travel, and other internal departments for staff as required.
• Complete timekeeping activities such as: input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports. Recommend improvements to process/procedure to seniors.
• Maintain department records for timekeeping and highlight attendance trends or issues to management.
• Compose and dispatch routine letters, memos and other correspondence for the department. Sort, consolidate and distribute incoming mail items and other documents in an organised and timely manner.
• Prepare documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc. Wherever required by role, update information systems and prepare routine reports.
• Maintain an efficient filing system for the department and ensure logs or standard reports are as per requirements. Ensure information is accurate and up to date.
• Ensure hardware assets are in working order (photocopier, telephones, fax).
• Order and maintain office stationary supplies, with logs of daily activity
  

• Experience in Administration. General Administration
• Experience in an administrative or office environment.
• Computer literate with working knowledge of Word, Excel etc.