1165 Real Estate jobs in Dubai

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
We are seeking a **Real Estate and Construction Manager** to work with our global team in supporting the **Middle East** region. In this position, you will report to the Manager of Real Estate, EMEA and will support all projects and related activities for Eaton's owned and leased real estate portfolio in the Middle East region. You will support the company's real estate projects, including but not limited to construction, relocation, and site closures in the United Arab Emirates and other countries across the Middle East region.
**What you'll do:**
+ Ensure GRE's projects are successfully executed on time and on budget, consistent with the Eaton Business System and company compliance, governance, and capital expenditure policies.
+ Actively track each aspect of project performance against schedules, budgets, quality of the solutions and client satisfaction.
+ Provide regular updates to senior leadership on project progress, challenges, and achievements.
+ Facilitate effective communication among project teams, contractors, and external stakeholders.
+ Prepare detailed reports and presentations to summarize project status and outcomes.
+ Address concerns or questions from stakeholders promptly and professionally.
+ Coordinate with architects, engineers, and contractors to ensure project specifications are met.
+ Supervise on-site construction activities to assess quality, progress, and compliance with safety regulations.
+ Manage multiple projects simultaneously across different locations, effectively prioritizing tasks and resources.
+ Act as the central point of contact for all construction-related inquiries and decisions.
+ Prepare and monitor project budgets to ensure cost-effectiveness.
+ Negotiate contracts with vendors, contractors, and suppliers to secure favorable terms.
+ Review and approve invoices, change orders, and other financial documents related to construction projects.
+ Identify and implement cost-saving opportunities without compromising quality or timelines.
**Qualifications:**
+ Bachelor's Degree in engineering, construction management, or related field from an accredited institution required.
+ Minimum 5 years of experience in Real Estate, Construction or Project Management.
+ Minimum 8 years of experience in a corporate or manufacturing environment.
**Skills:**
+ Knowledge of any industry leading Project Management related business tools.
+ Strong inter-personal skills and demonstrated experience in project management.
+ Must have strong written, verbal and communication skills.
+ Requires the ability to be flexible, adaptable and to deal with ambiguity and change.
**What we offer you**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
+ Work in a company that is commitment to Inclusion & Diversity and Sustainability.
+ Annual mentoring program, Eaton University, a reward, and recognition system.
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
+ Strong, agile and diverse team locally and globally.
+ Strong processes and state-of-the-art systems and tools.
+ Structured employee development processes, open feedback culture with development plans.
+ Detailed induction support and well-structured onboarding.
+ Balance your work and life with a hybrid worktime model.
#LI-AA1
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

At Hilton Dubai Palm Jumeirah, an IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
**What will I be doing?**
As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled promptly, within budget, and in accordance with IT operating standards. Specifically, the IT Supervisor will perform the following tasks to the highest standards:
+ Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
+ Record all issues that arise and advise the IT Manager of any issues that need further attention
+ Recommend system improvements to the IT Manager
+ Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements
**What are we looking for?**
An IT Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous IT experience, preferably in the hotel, leisure, and/or service sector
+ Experience with all Microsoft systems
+ Experience with hotel applications, such as Fidelio and Micros, preferred
+ Excellent organizational and interpersonal skills
+ Current technical skills and knowledge of technology
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Technology_
**Title:** _IT Supervisor | Hilton Dubai Palm Jumeirah_
**Location:** _null_
**Requisition ID:** _HOT0BW6D_
**EOE/AA/Disabled/Veterans**

Residential Valuer - Abu Dhabi
Job ID

Posted
09-Mar-2025
Role type
Full-time
Areas of Interest
Valuations/Appraisal
Location(s)
Abu Dhabi - Abu Zaby - United Arab Emirates, Dubai - Dubayy - United Arab Emirates
**About the Role:**
As a CBRE Valuation Analyst, you will be responsible for preparing market value appraisals on real estate assets.
This job is part of the Valuation function. They are responsible for inspecting and determining the values of land, property, and businesses.
**What You'll Do:**
+ Assist management with the preparation of real estate appraisal reports. This includes data entry, taking property photos, and driving the neighborhood.
+ Conduct discussions with market participants and perform research.
+ Prepare an overview and research simple appraisal assignments.
+ Develop complete written market value reports with the direction of senior staff.
+ Examine and review simple income-producing properties. Create and present reports based on market comparisons.
+ Research the market area and report current transactions and how they compare to the subject property. Compare based on sales of comparable properties.
+ Track past revenue and expense performance and project stabilized operating statements.
+ Have some knowledge of standard principles with limited practical experience in applying them.
+ Lead by example and model behaviors that are consistent with CBRE RISE values.
+ Impact the quality of own work.
+ Work within standardized procedures and practices to achieve objectives and meet deadlines.
+ Exchange straightforward information, asks questions, and check for understanding.
**What You'll Need:**
+ Bachelor's Degree preferred with up to 2 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Ability to use existing procedures to solve standard problems.
+ Experience with analyzing information and standard practices to make judgments.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with a strong inquisitive mindset.
+ Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

A Junior Sous Chef (Mezzerie - All Day Dining Restaurant) is responsible for assisting the Sous Chef and Executive Chef in overseeing daily kitchen operations across all meal periods in our All-Day Dining Restaurant. The role involves supervising food preparation, maintaining the highest culinary standards, and supporting team development to ensure a seamless and elevated dining experience for guests throughout the day.
**What will I be doing**
This role is vital in ensuring the success of the All-Day Dining Restaurant, with a focus on quality, consistency, and smooth back-of-house operations. The Junior Sous Chef also plays an active role in collaborating with service teams to deliver a cohesive and memorable dining experience.Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Supervise daily kitchen operations and support the Sous Chef in managing all culinary activities within the All-Day Dining restaurant.
+ Lead and inspire the culinary team, including Demi Chefs, Commis Chefs, and kitchen stewards, fostering a positive and professional working environment.
+ Ensure the consistent execution of high-quality dishes across all meal periods (breakfast, lunch, dinner, and à la carte), in line with hotel standards and guest expectations.
+ Assist in planning and preparing dishes aligned with daily menus, seasonal themes, and special promotions to enhance guest experience.
+ Take full ownership of designated sections, ensuring efficient mise en place, timely service, and adherence to hygiene and food safety protocols.
+ Ensure food is prepared to the highest standards of taste and presentation, in line with guest requirements.
+ Maintain consistency and quality across all dishes served in the restaurant.
+ Support in menu planning, recipe standardization, and development of daily specials in collaboration with the Sous Chef and Executive Chef.
+ Supervise kitchen staff during peak service periods, ensuring efficiency, coordination, and timely delivery of dishes.
+ Act as a leader in the absence of the Sous Chef, delegating tasks and managing team workflow effectively.
+ Monitor and control food costs through effective stock rotation, portion control, and waste reduction practices.
+ Monitor portion control and support waste reduction initiatives to maintain operational efficiency.
+ Conduct regular quality checks on food products, storage areas, and workstations to ensure compliance with HACCP standards and local health regulations.
+ Ensure compliance with health and safety regulations, creating a safe and hygienic kitchen environment at all times.
+ Provide training and mentorship to junior kitchen staff, contributing to their skill development and growth.
+ Assist in managing inventory, placing requisitions, and ensuring par levels are maintained to support seamless kitchen operations.
+ Assist in coordinating with suppliers for restaurant-specific ingredients, ensuring timely delivery and quality of produce.
+ Help maintain accurate records of food costs and expenditures related to daily kitchen operations.
+ Support collaboration with restaurant service teams to ensure seamless communication and exceptional guest experiences.
+ Provide flexibility to address last-minute requests or special dietary needs from guests during live service.
+ Collaborate with service teams to maintain clear communication and deliver a smooth and coordinated dining experience.
+ Oversee cleanliness, organization, and maintenance of kitchen and storage areas, ensuring adherence to hygiene standards.
+ Enforce proper use, cleaning, and care of all kitchen equipment.
+ Assist the Sous Chef and Executive Chef in developing new menu items and themed promotions suited to all-day dining.
+ Offer input on seasonal menu updates and accommodate guest-specific requests where appropriate.
+ Support the implementation and compliance of company Health & Safety and Food Safety policies, ensuring all kitchen areas meet audit and regulatory standards.
**What are we looking for**
The Junior Sous Chef (Mezzerie - All Day Dining Restaurant) serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, knowledge, skills, and values that follow:
+ Previous experience as a Junior Sous Chef in a high-end all-day dining restaurant, luxury resort, or fine dining establishment.
+ Strong culinary foundation with comprehensive knowledge of a diverse range of international cuisines, showcasing mainly Western, Arabic, Asian, and international cuisines.
+ Strong culinary skills with a solid understanding of a broad spectrum of international cuisines, showcasing versatility across breakfast, lunch, and dinner service.
+ Proven leadership abilities with excellent supervisory and team management skills.
+ Effective communication skills to coordinate with both the kitchen brigade and service teams.
+ Ability to perform efficiently in a high-paced environment, particularly during peak service hours.
+ Exceptional attention to detail, ensuring consistency in flavor, presentation, and adherence to food safety standards.
+ High school diploma or equivalent preferred; formal culinary training or relevant certification is highly desirable.
+ Physically fit with the ability to stand for extended periods and handle lifting or movement of kitchen supplies as needed.
+ Valid food hygiene and HACCP certification.
+ A positive, proactive attitude and commitment to excellence.
+ Impeccable personal grooming and presentation in line with luxury hospitality standards.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Luxury hospitality experience in a similar role
+ Specialized ina high-end all-day dining restaurant, luxury resort, or fine dining establishment
+ Ability to work a variety of shifts including weekends, days, afternoons and evenings.
**What will it be like to work for Hilton**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
**Job:** _Culinary_
**Title:** _Junior Sous Chef (Mezzerie - All Day Dining Restaurant) | Waldorf Astoria Dubai Palm Jumeirah_
**Location:** _null_
**Requisition ID:** _HOT0BT8D_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for proactively soliciting and handling group/catering related opportunities for all participating properties. Handles group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity and appropriately places business into the right brand/property to maximize revenue. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely manner for proper service delivery and in accordance with brand standards. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Building Successful Relationships that Generate Sales Opportunities**
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Conducting Daily Sales Activities that Achieve Department Goals**
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue**
- Identifies new group/catering business to achieve personal and property revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Providing Exceptional Customer Service to all Guests and Customers**
- Supports the company's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
**Additional Sales and Marketing Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and set-up requirements for special events. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations. Transmit information or documents using computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare weekly departmental payroll paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures, report accidents and injuries, and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, and visually inspect tools, equipment, or machines. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds without assistance.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Title:
Customer Service Advisor - Real Estate
Job Description
As a Customer Service Advisor, you will provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English (B2 Level+) speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Bachelor Degree in related field with more than 3 years of experience.
- Call center experience within real estate sector preferred
- Bilingual English (B2 + level ) and Arabic speaker .
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (