What Jobs are available for Delivery Manager in the United Arab Emirates?

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
We are seeking a dynamic and experienced Digital Delivery Manager to join our team in Abu Dhabi, United Arab Emirates. As a key member of our organization, you will be responsible for overseeing the successful delivery of complex digital projects, ensuring they meet quality standards, timelines, and budget constraints.
+ Manages DPD team members.
+ In charge of BIM implementation on major projects.
+ Develops and implements strategy for Digital Transformation of end-market business.
+ Responsible of the implementation of the organization digital initiatives within C&I business line.
+ Research on new tools and processes to improve project delivery.
+ Responsible for office BIM Standards, templates, library, etc. to enable efficient use of digital tools.
+ Provides input into bids; methodology and staffing.
+ Recruits, trains, and evaluates staff.
+ Reviews and signs-off of Project BIM Execution Plans.
+ Interface with Clients on major projects.
+ Kick-off projects internally.
+ Development and oversight of project delivery team training programs for Digital/BIM applications and processes.
+ Provides regular updates on team and project performance to practice leads.
+ Serves as Lead Verifier on projects confirming that the technical approach satisfies the client scope of services and expectations.
+ Serves as Account Admin for the C&I business line CDE.
**Qualifications**
+ Degree in relevant engineering e.g. Civil, structural or other relevant BSc Degree. BIM accreditation/certification required. Understanding of ISO 19650 and BS n PAS 1192
+ Minimum 15+ years of experience, with 7+ years in a BIM coordination role. 5 Years of Supervisory experience is required.
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** ME and Africa
**Career Area:** Digital & Engineering Technology
**Work Location Model:** On-Site

At Jacobs, we're redefining what's possible by delivering sustainable solutions for critical infrastructure worldwide. Our Water and Dams team leads the design and execution of complex dam projects that enhance water security and resilience across the Americas.
Position Overview
We are seeking a seasoned Dam Delivery Manager to lead the delivery of major dam projects in North and Central America and to support the overall global dam practice. This senior leadership role involves managing multidisciplinary teams (e.g., dams subject matter experts, quality assurance, commercial and program controls) and ensuring the successful execution of large-scale dam construction projects.
Here's what you will be doing
* Lead the delivery of dam projects from concept through commissioning, ensuring compliance with industry standards and client expectations.
* Serve as the primary liaison with clients, regulators, and contractors to ensure project alignment and success.
* Manage technical oversight in dam design, geotechnical investigations, slope stability, seepage analysis, structural integrity, quarries, aggregate production, and thermal cracking control.
* Manage technical oversight of RCC mix design and optimization, placement, compaction, and quality control, ensuring adherence to international standards and safety protocols.
* Mentor and lead multidisciplinary teams to foster collaboration and technical excellence.
* Manage project budgets, schedules, and resources for timely and cost-effective delivery.
* Prepare technical reports, progress updates, and stakeholder presentations.
* Support construction teams with technical clarifications and site inspections.
* Assist client to implement dam safety programs, emergency action plans, and regulatory compliance strategies.
* Bachelor's degree in Civil, Geotechnical, or related Engineering disciplines.
* Minimum 15 years of experience in dam engineering and dam delivery management.
* Experience in earthfill, rockfill, and roller compacted concrete (RCC) dam design and construction.
* Direct experience on at least one project involving RCC dams over 15 meters.
* Demonstrated success in managing complex projects and leading multidisciplinary teams.
* Willingness to commit to a minimum 2-year full-time in-country expatriate assignment in Central America.
* Experience coordinating with stakeholders and environmental agencies.
* Strong leadership and communication skills.
* Professional Engineer (PE) license or equivalent international registration.
Ideally, you'll also have
* Master's degree or PhD in Civil, Geotechnical, or related Engineering disciplines.
* Familiarity with international dam safety standards (ICOLD, FERC, USACE).
* Spanish language proficiency (preferred but not required).
* Experience with design-build contracts (FIDIC or NEC).
* Experience with hydroelectric power.
* Delivered at least one project with capital value of 250M USD or more.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Overview

WovV Technologies, a Global Business Productivity SaaS company, is looking for a Technical Delivery Manager for Abu Dhabi location.

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitise their operations, get real-time decision-driven analytics, and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services.

Duration and Seniority

Duration: 10–12 weeks (culminating later into full time role)

Seniority Level: Principal Consultant

Key Skills

• Agile delivery and team building (Scrum, Kanban, Scaled Agile)
• Stakeholder engagement and programme governance
• Technical delivery of data platforms and UI rebuilds
• C#, Python, Java, TypeScript
• Event-based and RESTful architectures
• Test automation, monitoring, and support frameworks

Core Responsibilities

• Act as day-to-day engagement lead for architecture review program
• Lead agile delivery using iterative value-based approach (Scrum/Kanban)
• Plan and facilitate workshops, delivery sprints, and playback sessions
• Manage sprint planning, backlog grooming, and daily standups for distributed teams
• Serve as liaison between traders, architects, developers, and stakeholders
• Ensure deliverables support automation, AI-readiness, and Customer’s digital strategy
• Coordinate with internal SMEs and Global oversight team
• Drive delivery governance, manage risks, and maintain stakeholder alignment

Required Qualifications

• 20+ years of experience in delivering complex, business-critical software platforms across Energy Trading/Financial Markets/Data Services
• Proven expertise in Technical Delivery Management/Agile team leadership and scaling across distributed environments, stakeholder management and engagement
• Strong track record of leading cloud-based platform deliveries, including:
  Azure Databricks commodities data platform with self-managed pipeline support and Integration of geo-spatial data processing (weather, satellite, vessel data)
• Delivered multiple enterprise-grade initiatives, such as UI Rebuilds and platform modernisation/ Data catalogue implementation and Market data platforms using Kafka, OpenSearch, TimescaleDB and Real-time intraday trading tools integrated with ETRM systems
• Adept in aligning cross-functional, multi-location delivery teams
• Hands-on experience with Cloud Technologies: Azure, Databricks / Real-time data processing and reporting and Data engineering and integration pipelines
• Strong technical grounding with a pragmatic leadership approach focused on Delivery velocity, Quality assurance, and Value-driven execution

Benefits and Perks

• Team Outing
• Exciting career path with an exponentially growing company
• Abroad opportunities
• Deserving compensation

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Career Opportunities with NEP Singapore, India & MENA

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The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP Middle East and Asia region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided. This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.

POSITION KEY RESPONSIBILITIES AND JOB TASKS:

• People Management: Lead the Middle East and Asia TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.
• Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.
• Develop and implement commissioning plans, procedures, and protocols for the TFC support team
• Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.
• Support Management: Manage KPI’s and SLA’s that have been agreed with third-party customers, Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.
• Quality Assurance: Conduct thorough testing and validation of systems during the commissioning phase, Ensure compliance with industry standards, safety regulations, and company policies.
• Client Interaction: Act as the primary point of contact for clients during the commissioning and support phases, Provide regular updates and reports to clients on project status and support activities.
• Analyze support data and feedback to identify areas for improvement in commissioning and support processes.
• Implement best practices and innovative solutions to enhance system performance and support services.
• Train and mentor team members to improve their skills and knowledge.
• Manage Support Requests: Oversee the support ticketing system, ensuring all requests are logged, prioritized, and addressed promptly.
• Troubleshoot Issues: Diagnose and resolve technical issues during both the commissioning and operational phases.
• Provide Training: Conduct training sessions for clients and internal teams on system operation and maintenance.
• Prepare Documentation: Create and maintain comprehensive documentation for commissioning activities, support processes, and system configurations.
• Monitor System Performance: Continuously monitor system performance and reliability, implementing corrective actions as needed.
• Report Generation: Generate regular reports on commissioning progress, support activities, and system performance for internal and client review.
• Stay Updated: Keep abreast of industry trends, technological advancements, and regulatory changes relevant to commissioning and support activities.

OTHER RESPONSIBILITIES

• Attend regular stand-up meetings and report on progress of assigned issues and tasks as directed.
• Organize support for developed software including writing manuals and operating procedures as well as front-line support.
• Reasonable travel as directed to meet with other developers and to deploy software within the group.
• Manage vendors and third party suppliers.
• Liaise and consult with clients as required.
• Give direction and ensure key responsibilities and tasks are completed on time both effectively and efficiently from the team.
• Fulfils the key responsibilities of the position.
• Adheres to all company policies and procedures including work health safety policy, procedures, regulations, and standards of safety.
• Responds to all client enquiries (by phone/email/face to face within 24 hours).
• Completes the necessary paperwork for all work / job transactions.
• Reporting of any client complaints to the Product Manager.

QUALIFICATIONS & OTHER INDUSTRY REQUIREMENTS

• Education: Bachelor’s in Engineering, Media Tech, or IT.
• Experience: 5–10 years in broadcast/media systems commissioning & support.
• Advanced programming and operation of the Production Switcher/Vision Mixer.
• Advanced programming and operation of Record Replay devices.
• Advanced programming and deployment of all IP equipment based on ST2110.
• Superior fault finding of equipment failures.
• Advanced understanding of TCP IP and Networking.

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We are seeking an experienced IT Delivery Manager with a strong background in managing end-to-end technology project lifecycles across enterprise environments. This role is responsible for planning, coordinating, and delivering complex IT initiatives, demands, projects and programs that align with organizational strategy, ensuring seamless integration of business objectives and technical execution. The ideal candidate will possess deep expertise in waterfall and Agile delivery, stake holder engagement, vendor coordination, and cross-functional team leadership. A solid understanding of enterprise IT ecosystems including infrastructure, application development, cloud technologies, and service management is essential to ensure timely and successful delivery of scalable and high-quality solutions.

Key Responsibilities of IT Delivery Manager

Delivery Management
Stakeholder Management
Resource & Team Leadership
Financial & Vendor Management
Risk, Quality & Compliance
Change & Release Management
Continuous Improvement & Innovation Qualification Required for IT Delivery Manager

Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
Minimum 8 years of progressive experience in the Information Technology sector, with at least 5 years in delivery or project management roles.
In-depth knowledge of project and program management methodologies, including Agile (Scrum, SAFe), Waterfall, and hybrid approaches.
Familiarity with tools such as Jira, Zoho Projects, MS Project, Azure DevOps, ManageEngine
Proven track record of leading end-to-end IT project delivery across multiple technology domains, such as application development, infrastructure, ERP, cloud, or digital platforms

Company Bio

Ultimate HR Solutions (UHRS) is a leading human resources consultancy based in Dubai, UAE. For over two decades, UHRS has been connecting top-tier talent with exceptional opportunities across various industries. Our mission is to empower businesses by delivering innovative HR solutions and to support professionals in achieving their career goals. With values rooted in integrity, reliability, and excellence, we are committed to delivering quality-driven and people-focused services that make a measurable difference.

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Career Opportunities with NEP Group Inc.

A great place to work.

Current job opportunities are posted here as they become available.

The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP Middle East and Asia region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided. This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.

2. POSITION KEY RESPONSIBILITIES AND JOB TASKS:

• People Management:
  • Lead the Middle East and Asia TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.
• Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.
• Develop and implement commissioning plans, procedures, and protocols for the TFC support team
• Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.
• Support Management:
  • Manage KPI’s and SLA’s that have been agreed with third-party customers
  • Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.
  • Develop and maintain TFC support processes, including issue tracking, resolution, and reporting.
  • Ensure high levels of customer satisfaction through prompt and effective issue resolution.
• Quality Assurance:
  • Conduct thorough testing and validation of systems during the commissioning phase.
  • Ensure compliance with industry standards, safety regulations, and company policies.
  • Identify and address any discrepancies or issues during the commissioning process.
• Client Interaction:
  • Act as the primary point of contact for clients during the commissioning and support phases.
  • Provide regular updates and reports to clients on project status and support activities.
  • Address client concerns and feedback promptly and effectively.
• Analyze support data and feedback to identify areas for improvement in commissioning and support processes.
• Implement best practices and innovative solutions to enhance system performance and support services.
• Train and mentor team members to improve their skills and knowledge.
• Manage Support Requests:
  • Oversee the support ticketing system, ensuring all requests are logged, prioritized, and addressed promptly.
• Troubleshoot Issues:
  • Diagnose and resolve technical issues during both the commissioning and operational phases.
• Provide Training:
  • Conduct training sessions for clients and internal teams on system operation and maintenance.
• Prepare Documentation:
  • Create and maintain comprehensive documentation for commissioning activities, support processes, and system configurations.
• Monitor System Performance:
  • Continuously monitor system performance and reliability, implementing corrective actions as needed.
• Report Generation:
  • Generate regular reports on commissioning progress, support activities, and system performance for internal and client review.
• Stay Updated:
  • Keep abreast of industry trends, technological advancements, and regulatory changes relevant to commissioning and support activities.

4. OTHER RESPONSIBILITIES

• Attend regular stand-up meetings and report on progress of assigned issues and tasks as

directed

• Organize support for developed software including writing manuals and operating procedures

as well as front-line support

• Reasonable travel as directed to meet with other developers and to deploy software within

the group

• Manage vendors and third party suppliers.
• Liaise and consult with clients as required.
• Give direction and ensure key responsibilities and tasks are completed on time both effectively and efficiently from the team.
• Fulfils the key responsibilities of the position.
• Adheres to all company policies and procedures including work health safety policy, procedures, regulations, and standards of safety.
• Responds to all client enquiries (by phone/email/face to face within 24 hours)
• Completes the necessary paperwork for all work / job transactions.
• Reporting of any client complaints to the Product Manager.

5.QUALIFICATIONS & OTHER INDUSTRY REQUIREMENTS

• Education: Bachelor’s in Engineering, Media Tech, or IT
• Experience: 5–10 years in broadcast/media systems commissioning & support
• Advanced programming and operation of the Production Switcher/Vision Mixer
• Advanced programming and operation of Record Replay devices
• Advanced programming and deployment of all IP equipment based on ST2110.
• Superior fault finding of equipment failures.
• Advanced understanding of TCP IP and Networking

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Job Purpose: The planning, execution, and governance of Governance, Risk, and Compliance (GRC) projects and programs across the organization or client accounts.

Qualification: Bachelor’s or master’s degree in information security, Risk Management, Business Administration, or related field.

Certifications: Preferred Certifications: – CISA, CRISC, CISSP, GRCP/GRCA, ISO 27001 Lead Auditor, or TOGAF

Experience: 12–20 years of total experience, with at least 7–10 years in GRC implementation and leadership

Role Summary:

• The GRC Delivery Manager will be responsible for leading the planning, execution, and governance of Governance, Risk, and Compliance (GRC) projects and programs across the organization or client accounts.
• This role requires deep knowledge of GRC frameworks, tools (e.g., RSA Archer, CAMMS/Riskonnect, MetricStream), and delivery methodologies.
• The incumbent will ensure the delivery of high-quality solutions aligned with business objectives, regulatory requirements, and industry best practices.

Responsibilities:

Strategic Leadership – Develop and lead the GRC delivery strategy aligned to enterprise risk management goals or client business objectives. – Serve as a thought leader and advisor on risk frameworks (ISO 31000, COSO, NIST RMF, NIST CSF, etc.). – Collaborate with business leaders, IT, audit, legal, and compliance teams to integrate GRC solutions.

Program & Project Delivery – Lead the end-to-end delivery of GRC implementations and assessments, ensuring quality, timeliness, and client satisfaction. – Oversee the design and configuration of GRC platforms (RSA Archer, ServiceNow GRC, etc.). – Manage project budgets, timelines, staffing, and risk mitigation plans.

People Management & Mentorship – Lead and mentor a team of GRC consultants, analysts, and project managers. – Build delivery capability through hiring, training, and performance management. – Foster a collaborative, high-performance culture within the GRC delivery team.

Client & Stakeholder Engagement – Act as the senior delivery contact for strategic clients or business units. – Conduct stakeholder meetings, executive briefings, and governance reviews. – Drive account growth by identifying upsell and cross-sell opportunities.

Compliance & Risk Framework Implementation – Ensure compliance with industry regulations (e.g., SOX, HIPAA, GDPR, ISO 27001). – Support the development of enterprise-wide risk and compliance dashboards. – Implement control libraries, policy mapping, and issue management workflows.

Continuous Improvement – Establish and monitor GRC delivery KPIs and SLAs. – Lead post-project reviews and continuous improvement initiatives. – Stay up to date with regulatory changes, risk trends, and GRC platform innovations.

Required Qualification:

• Bachelor’s or master’s degree in information security, Risk Management, Business Administration, or related field.
• 12–20 years of total experience, with at least 7–10 years in GRC implementation and leadership.
• Proven track record of delivering GRC solutions (Archer, CAMMS/Riskonnect, MetricStream, etc.) across sectors. –
• Expertise in ISO 27001, ISO 31000, COBIT, NIST, SOX, PCI-DSS, or similar frameworks. – Strong understanding of IT and Cybersecurity controls, audit processes, and compliance mandates. –
• Excellent communication, stakeholder management, and team leadership skills.
• Preferred Certifications: – CISA, CRISC, CISSP, GRCP/GRCA, ISO 27001 Lead Auditor, or TOGAF.
• Platform certifications (e.g., RSA Archer Admin, CAMMS/Riskonnect, ServiceNow GRC Implementation Specialist).
• This role may require occasional travel to client sites or international offices.
• Onsite model depending on organizational setup and client needs.

Mandatory:

• Proven track record of delivering GRC solutions (Archer, CAMMS/Riskonnect, MetricStream, etc.) across sectors.
• Expertise in ISO 27001, ISO 31000, COBIT, NIST, SOX, PCI-DSS, or similar frameworks. – Strong understanding of IT and Cybersecurity controls, audit processes, and compliance mandates

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Abu Dhabi, United Arab Emirates | Posted on 08/19/2025

CyberGate Defense, an IHC company, is a leading force in cybersecurity innovation, dedicated to enhancing the digital resilience of organizations across the region. Established with the mission to fortify the region’s cybersecurity landscape, CyberGate harnesses extensive expertise to tackle complex information security and operational challenges.

Our commitment to driving progress is reflected in our broad range of cybersecurity services and solutions. By leveraging cutting-edge, disruptive technologies, we deliver transformative, human-centric security solutions that safeguard organizations and empower them to navigate a secure and dynamic digital future.

With a wealth of in-house knowledge, CyberGate Defense is well-equipped to address the most intricate cybersecurity issues. We strive to make digital transformation secure, accessible, and beneficial, ensuring that organizations throughout the region thrive in an increasingly interconnected digital world.

Job Description

We are seeking an experienced and dynamic Service Delivery Manager with over 8 years of experience in leading and managing the end-to-end delivery of services to clients. This role requires a strategic thinker with a proven track record of managing customer relationships, overseeing service operations, and driving continuous improvement in service delivery processes. The ideal candidate will have excellent leadership, communication, and problem-solving skills, as well as the ability to manage complex service delivery environments and teams.

Key Responsibilities:

• Service Delivery Management:
  • Oversee the delivery of services to clients, ensuring the delivery meets agreed Service Level Agreements (SLAs) and customer expectations.
    
  • Manage the entire service lifecycle, from service design to implementation, ensuring alignment with customer needs and business goals.
    
  • Ensure that service delivery is aligned with the company’s operational capabilities and strategic objectives.
    
• Customer Relationship Management:
  • Build and maintain strong, long-term relationships with key clients and stakeholders, acting as the primary point of contact for escalations and service-related issues.
    
  • Regularly engage with clients to understand their business needs, challenges, and opportunities, offering proactive solutions.
    
  • Lead customer reviews, service improvement plans, and satisfaction surveys to ensure client needs are met and continuously improve service delivery.
    
• Team Leadership and Development:
  • Lead, mentor, and develop cross-functional teams responsible for service delivery, ensuring high levels of performance and accountability.
    
  • Foster a culture of collaboration and continuous improvement within the team, promoting best practices and knowledge sharing.
    
  • Provide training and coaching to team members to enhance their skills and capabilities.
    
• Performance Monitoring and Reporting:
  • Track, analyze, and report on service delivery performance metrics, identifying areas for improvement and implementing corrective actions as needed.
    
  • Use key performance indicators (KPIs) and other metrics to measure service success, operational efficiency, and customer satisfaction.
    
  • Prepare regular service reports for senior management, including progress on service delivery, incidents, and improvement initiatives.
    
• Process Improvement:
  • Identify and implement continuous improvement initiatives within service delivery operations, optimizing workflows and increasing operational efficiency.
    
  • Work closely with internal teams (e.g., operations, IT, support, and development) to streamline processes and improve service delivery standards.
    
  • Manage and lead problem-solving initiatives for escalated service issues, ensuring root cause analysis and resolution.
    
• Budget and Resource Management:
  • Develop and manage service delivery budgets, ensuring the appropriate allocation of resources to meet customer and business needs.
    
  • Monitor service delivery costs and identify opportunities for cost optimization without compromising quality.
    
  • Ensure effective resource planning and capacity management to meet the demand for services.
    
• Risk and Issue Management:
  • Identify potential service delivery risks and implement risk mitigation strategies to minimize service disruptions.
    
  • Manage and resolve complex service delivery issues, coordinating with internal teams and customers as necessary.
    
  • Ensure that all service delivery activities comply with legal, regulatory, and industry standards.
    
• Strategic Input:
  • Contribute to the development of the service delivery strategy, helping to shape the future direction of service offerings.
    
  • Stay updated on industry trends and innovations, recommending new service delivery solutions or tools that can enhance customer satisfaction.
    

Key Skills and Qualifications:

• Experience: 8+ years in service delivery, operations, or related roles with a strong focus on managing client-facing services.
  
• Leadership: Proven experience in leading and managing high-performance teams.
  
• Client Management: Strong ability to build and maintain long-term client relationships with a focus on customer satisfaction.
  
• Communication: Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and internal teams.
  
• Problem Solving: Strong analytical and problem-solving skills, with the ability to address complex service delivery challenges.
  
• Process Management: Deep understanding of service delivery processes, methodologies (ITIL, Agile, etc.), and service improvement frameworks.
  
• Technical Proficiency: Familiarity with service management tools, reporting software, and industry-specific technologies.
  
• Education: A bachelor’s degree in Business, IT, Engineering, or a related field (or equivalent work experience). Relevant certifications (e.g., ITIL, PMP) are a plus.
  
• Ability to work under pressure and manage multiple tasks simultaneously.
  
• A customer-first mindset with a focus on driving business results and improving service outcomes.
  
• Experience in managing large-scale service delivery projects and complex client engagements.
  

Work Environment: This role will require a mix of office-based and remote work depending on the organization's structure, with occasional travel for client meetings or onsite support as required

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**Job Description**
The Oracle Cloud Infrastructure (OCI) team delivers mission-critical applications for premier enterprises around the world. Our cloud offers unmatched hyper-scale, multi-tenant services deployed in more than 30 regions worldwide. Our Network Acquisition and Delivery group is responsible for delivering critical circuit infrastructure (Backbone, Metro, IP Transit, etc.) for Oracle Cloud Infrastructure and all other Oracle business units, including Oracle Health and Oracle CorpNet.
We are seeking a driven, strategic, technical Network Acquisition Manager with experience supporting a high-growth technology business. This position will work within the Network Acquisition and Delivery team within OCI Networking and will independently manage the acquisition and delivery of key network infrastructure in EMEA and JAPAC.
A successful candidate will have a blend of business knowledge, vendor relationships, regional expertise and technical skills that enables them to deliver mission critical network infrastructure to support Oracle's growth in the regions mentioned. The ideal candidate will operate independently across our organization, partnering with other leaders within Networking, Data Center, Region Build, Engineering and Operations. They will be accountable to ideate for and deliver on our critical projects, own monthly business review preparation, and contribute to vendor business reviews. They will also be responsible developing internal interval measurement mechanisms, while leading the team to improve efficiencies in the delivery process.
At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.
Values are OCI's foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.
You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you'll belong and be encouraged.
+ 5+ years of experience delivering network infrastructure in the Telecom, Datacenter, or Cloud Infrastructure industries.
+ Technical background in dark fiber, MOFN, managed wavelengths and IP services
+ Experience working cross functional with engineering, operations, and capacity planning teams.
+ Ability to work independently and propose solutions.
+ Excellent organizational, verbal, and written communication skills.
+ Highly proficient in Jira, Excel, PowerPoint, and Confluence.
**Responsibilities**
+ Manage a vendor and a circuit delivery pipeline to deploy crucial network infrastructure on/before time for Oracle's internal and external customers
+ Leverage regional knowledge and vendor relationships to drive critical deliveries on time
+ Work across teams to design and launch new processes, institute process improvements and automation, and ensure the achievement of process objectives.
+ Abstract, organize, and structure process, objectives, and workflows.
+ Create and automate reporting, including monthly business reviews (MBRs).
+ Run programs independently, including critical projects, executive project reporting and execution.
+ Manage both technical and non-technical projects.
+ Identify and remove blockers for Oracle teams in the region
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.