16 Finance Director jobs in Dubai

Finance Director

Dubai, Dubai Qataryello

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Job Description

Our client is a prominent player in the lubricants and oil industry, operating across global markets with a strong presence in the Middle East. The business is part of a larger international group and is recognized for its innovation, operational excellence, and commitment to sustainability. With ambitious growth plans in the region, they are looking to strengthen their leadership team.

  • Lead all financial operations across the Middle East region, ensuring accuracy, compliance, and alignment with global standards.
  • Partner with the regional CEO and leadership team to drive strategic planning, forecasting, and commercial decision-making.
  • Oversee budgeting, financial reporting, cash flow management, and risk mitigation.
  • Manage and develop a high-performing finance team across multiple countries.
  • Ensure compliance with local statutory requirements and coordinate audits and tax filings.
  • Provide insights and analysis to support business growth, cost control, and investment planning.
  • Represent the region in global finance discussions and liaise with the group finance function.
  • Qualified accountant (ACA, ACCA, CIMA or equivalent) with at least 10-15 years of post-qualification experience.
  • Experience working in the UAE is essential.
  • Prior experience working in the UK or Europe is also essential.
  • Strong preference for candidates with a background in Big 4 firms; candidates making the transition from Big 4 into industry are encouraged to apply.
  • Proven senior finance leadership experience, ideally within the energy, oil & gas, or industrial sectors.
  • Commercially minded with experience supporting growth in a regional or multi-country setup.
  • Strong knowledge of Middle East financial regulations and international reporting standards.
  • Excellent leadership and stakeholder management skills.
  • Based in or willing to relocate to Dubai.
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Finance Director

Dubai, Dubai Acoup Institute Inc.

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Job Description

Finance Director – Employment Outsourcing & BPO Services About the Role

We are seeking a results-driven Finance Director with extensive expertise in Employment Outsourcing, BPO, and On-Demand Labour Supply industries. The role will directly support the CEO and COO in business expansion, cash flow management, MIS reporting, and cost accounting while overseeing all financial operations from strategy to execution.

This position combines strategic leadership with hands-on financial oversight, ensuring accuracy in accounting, compliance with UAE regulations, and timely reporting to drive performance.

Key Responsibilities Strategic Financial Leadership
  • Work closely with the CEO and COO to develop and execute financial strategies for business growth and scalability.
  • Provide in-depth financial analysis, cost models, and forecasts to support expansion and client acquisition.
  • Deliver detailed MIS reports and insights to the CEO and COO to monitor financial health and operational efficiency.
Financial Operations & Controls
  • Oversee daily accounting operations, including bookkeeping, reconciliations, and general ledger accuracy.
  • Supervise the preparation of financial statements, monthly/quarterly reports, and budget variance analysis.
  • Manage accounts receivable, billing, and collections to ensure healthy cash flow.
  • Oversee accounts payable, vendor payments, and supplier reconciliations to maintain strong financial discipline.
  • Ensure payroll processing (WPS compliance), expense tracking, and cost allocation are accurate and timely.
  • Implement and monitor cost accounting systems to track project-level profitability and client contract performance.
Regulatory & Compliance
  • Ensure compliance with UAE labor laws, MOHRE/WPS, VAT, and corporate tax obligations.
  • Coordinate with auditors, banks, and government authorities for statutory and financial compliance.
  • Maintain audit-ready records and ensure all transactions are properly documented and transparent.
Business Partnering
  • Support the CEO and COO in client negotiations with pricing structures, profitability scenarios, and financial feasibility models.
  • Partner with HR, Operations, and Business Development to align staffing deployment with cost efficiency.
  • Provide financial due diligence for new business opportunities, contracts, and outsourcing models (client-premise and BPO-managed).
  • Lead the finance team to ensure accuracy, timeliness, and compliance across all financial operations.
  • Train and guide team members on reporting standards, reconciliations, and client billing processes.
  • Drive ERP system integration to streamline reporting and operational efficiency.
Key Requirements
  • Education: Master’s degree in Accounting and Finance; or Bachelor’s degree with CMA. or Chartered Accountant (CA), CPA, CMA, ACCA, or equivalent.
  • Experience: 10+ years in finance leadership, with at least 5 years in Employment Outsourcing, BPO, or large-scale Labour Supply operations in the UAE/GCC.
  • Expertise in cash flow management, MIS reporting, cost accounting, and full-cycle financial operations.
  • Strong knowledge of outsourcing financial models, payroll management, and client billing processes.
  • Solid understanding of UAE VAT, corporate tax, and compliance regulations.
  • Excellent leadership, problem-solving, and analytical skills.
  • Proven ability to work closely with the CEO and COO to support business expansion.
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Finance Director

Dubai, Dubai Omanyp

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Job Description

Overview

The organisation is a professional services firm based in Dubai, known for its structured approach to delivering high-quality services. As a medium-sized company, it offers a robust platform for professionals to contribute to meaningful projects within the accounting and finance sector.

Responsibilities
  • Lead the financial planning, forecasting, and budgeting processes to support business goals.
  • Oversee all accounting operations, ensuring compliance with relevant regulations and standards.
  • Develop and implement financial strategies to optimise profitability and manage risks.
  • Prepare and present financial reports to senior management and stakeholders.
  • Manage cash flow, investments, and financial controls effectively.
  • Collaborate with other departments to align financial strategies with company objectives.
  • Ensure timely and accurate financial audits and tax filings.
  • Provide mentorship and leadership to the accounting and finance team.
Qualifications
  • A professional qualification in accounting or finance such as ACA, ACCA, or CPA.
  • Extensive experience in financial management within the professional services industry.
  • Experience managing medium sized teams.
  • Proven ability to develop and implement financial strategies.
  • Strong knowledge of financial regulations and compliance standards.
  • Advanced analytical skills and proficiency with financial software tools.
  • Exceptional leadership and communication abilities.
  • Be able to travel for work
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Finance Director (FD)

Dubai, Dubai Luxuryrecruit

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Job Description

Luxury Recruit is partnering with a leading retail company in Dubai to appoint a Finance Director (FD) to oversee and drive the financial strategy and operations of the business. As a key member of the senior leadership team, the FD will be responsible for financial planning, reporting, compliance, and business performance analysis. This role requires a commercially driven finance leader with deep expertise in the retail industry and an understanding of the Middle East market.

Key Responsibilities
  • Strategic Financial Leadership
    • Develop and execute the company’s financial strategy, ensuring alignment with business objectives.
    • Collaborate with the CEO and executive team to drive profitability, efficiency, and sustainable growth.
  • Financial Planning & Analysis (FP&A)
    • Oversee budgeting, forecasting, and financial modeling to support business planning.
    • Provide financial insights and recommendations to optimize business performance and manage risks.
  • Ensure timely and accurate financial reporting, including monthly, quarterly, and annual reports.
  • Maintain compliance with UAE financial regulations, tax laws, and international accounting standards (IFRS).
  • Oversee external audits and tax filings.
  • Cash Flow & Working Capital Management
    • Manage liquidity and working capital to ensure financial stability and support business growth.
    • Implement cash flow strategies to enhance financial efficiency and optimize resource allocation.
  • Develop and strengthen internal controls to safeguard company assets and ensure regulatory compliance.
  • Identify financial risks and implement mitigation strategies.
  • Business Partnering & Strategic Decision Support
    • Provide financial leadership and guidance to business units, supporting investment and expansion decisions.
    • Act as a trusted advisor to the CEO and executive team.
  • Lead and develop the finance team, fostering a culture of performance, collaboration, and continuous improvement.
  • Ensure the finance function supports the company’s commercial and operational objectives.
Qualifications & Experience
  • Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA, ACA, ACCA, or CPA preferred).
  • Minimum of 10 years of finance experience, with at least 5 years in a senior leadership role (preferably in the retail sector).
  • Strong understanding of the retail industry, including pricing strategies, inventory management, and multi-channel retailing in the Middle East.
  • Proven expertise in financial planning, budgeting, forecasting, and risk management in a dynamic, high-growth environment.
  • Hands-on experience in cash flow management, working capital optimization, and financial system implementation.
  • In-depth knowledge of UAE financial regulations, tax laws, and IFRS reporting standards.
  • Strong leadership skills with experience in managing and developing finance teams.
  • Ability to effectively communicate financial data to non-financial stakeholders and present insights clearly.
  • Strategic mindset with a strong business acumen and a focus on driving growth and operational efficiency.
  • Fluency in English is required; Arabic language skills are an advantage.
How to Apply

If you are a results-driven finance leader with experience in retail and a strong understanding of the Middle East market, we invite you to apply.

Submit your CV and cover letter to Luxury Recruit.

Upload your CV * Please upload .doc, .pdf, .docx or .odt files under 5 MB

I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy

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Corporate Finance Director

Dubai, Dubai VEON-HQ

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Job Description

VEON is a Nasdaq-listed global digital operator that serves more than 150 million customers with connectivity and about 120 million monthly active users with digital services in some of the world’s most exciting frontier markets. Operating across 5 countries that are home to nearly 520 million people, in other words more than 6% of the world’s population, VEON transforms lives through technology-driven services that empower individuals and drive economic growth.

With VEON’s Digital Operator 1440 vision and strategy, VEON Group companies redefine the engagement that telecom operators have with their customers, providing the best digital experience to customers up to 1440 minutes in a day. We transform not only the daily experience of the final users, but also support the growth of enterprises and industries as a whole, using cutting-edge technologies in AI, big-data and cloud services to serve our business customers.

This is all underpinned by a commitment to sustainability, ensuring VEON’s operations are run safely and ethically while fostering digital entrepreneurship and greater digital skills and literacy in the communities in which VEON operates. VEON’s values-based approach works to strengthen trust by building a responsible and sustainable business that benefits customers, employees, communities, and shareholders.

VEON’s international leadership team is drawn from experienced executives from around the world and has been led by CEO Kaan Terzioğlu since July 2021.

Position Summary

VEON Group Treasury (HQ) is centralized in organization, coordination and operations and is supported by local OpCo Treasury teams at the country level performing local domestic treasury operations under Group Treasury Policies. The HQ treasury function is critical to manage sufficient liquidity, debt facilities, investments, and risk management strategies related to all financial activities supporting the achievement of VEON’s business objectives.

The Corporate Finance department is responsible for managing the current debt of USD 7.5bn, developing and securing a cost efficient capital structure for VEON from a Group, HQ and Operating Subsidiary perspective. Its activities include amongst others: identifying need for and negotiating new loan facilities at Group and OpCo level in multiple currencies, debt capital market issuances, liability management exercises, credit investor communications, bank relationship management, credit rating agencies management and technical support on M&A transactions and on intercompany restructurings.

Key Responsibilities
  • The Director Corporate Finance plays an essential role in supporting VEON maintaining sufficient liquidity, among other things by securing new loans and issuance of bonds to refinance maturing debt and to obtain necessary new funding to allow VEON to invest in its operations or for M&A support.
  • Support the Group Treasury Director in the creation of presentations for the Finance Committee of the Board, and the Audit Committee of the Board.
  • Be instrumental in supporting both the Group Treasury Director and the Investor Relations team in the communications to the market when it comes to credit related matters, credit investors and credit rating agencies.
  • Provide support in the forecasting process by identifying possible funding needs and together with the Group Treasury Director and in coordination with the Group CFO developing short terms, medium term and long term funding strategies both for HQ and Operating Subsidiary level financings to support capital structure objectives.
  • Financial modelling as required to analyse impact of projected business performance on capital structure plans.
  • Bank relationship management
  • Day to day support of Group Treasury Director bank relationship management activities from a bank loan funding and credit perspective.
  • Day to day support in discussions with Debt Capital Market teams of banking partners understanding new developments and key themes on the debt capital markets.
  • Participation in discussions of hedging with banking partners.
  • Funding
  • Defining and implementing the Group’s funding strategy.
  • Effectively managing bank and debt capital markets relationships.
  • Ensure the Group’s access to different funding options including banking debt market and global capital markets by establishing various funding programs for opportunistic liquidity access (revolving credit facilities, bonds program, uncommitted credit lines, etc.).
  • Evaluate alternative funding options including debt-equity convertible, equity exchangeable funding, etc.
  • Manage the relationship with the Group’s internal / external auditors regarding funding structures, facilitate their activities and discuss their recommendations.
  • Monitor the Group’s and VEON’s OpCos outstanding bonds and observe the secondary trading in term of volume and pricing for potential treasury transactions.
  • Monitor existing and new regulations of the relevant stock exchanges for the Group’s and VEON’s OpCos bonds and ensure compliance.
  • Monitor interest rates and markets for opportunistic and efficient re‑financing at better terms.
  • Periodic review of interest rate levels in the markets where the Group and VEON’s OpCos operate to decide on the best mix of debt currencies bearing in mind natural hedging and debt cost considerations.
  • Assist VEON’s OpCos in shaping their funding strategies and structures to deploy the most efficient and competitive financing solutions.
  • Leverage the Group’s treasury relationships with banks and other financial institutions to improve the terms of VEON’s OpCos financing projects.
  • Monitor the performance of VEON’s OpCos debts in term of repayment and compliance with financial covenants and other terms.
  • Provide focus to finance team on available products in the banking structures.
  • Capital Management .
  • Review and finalize the portfolio assessment in terms of valuation, return and funding requirements for all VEON’s OpCos.
  • Manage credit rating process and relationships with rating agencies.
  • Review the Group and VEON’s OpCos funding plans and assess its implication from credit rating perspective.
  • Review and finalize financial models for capital structure of agreed upon VEON’s OpCos.
  • Develop dividend policy alternatives in conjunction with other relevant functions.
  • Assess and monitor impact of changes in dividend policy on the Group’s capital structure and share price.
  • Taking an active role in acquisitions and disposals including due diligence, sale and purchase agreements and post‑deal integration.
  • Credit rating agencies management
  • Maintain active dialogues with credit rating agencies on a quarterly and pro‑actively on an ad‑hoc basis upon occurrence of material (credit) developments and transactions.
  • Prepare annual review meetings.
  • Review and comment on draft releases by credit rating agencies.
  • Actively explain the capital structure strategy and spot inconsistencies in credit ratings to secure an appropriate rating for VEON.
  • Credit investor management
  • Support Investor Relations team in their communications to investors from a credit investor by reviewing the debt and liquidity related slides and sections in quarterly reports and other investor presentations.
  • Actively participate in credit investor meetings, credit conferences as well as in non‑deal and deal related credit road shows.
  • Support investor relations team and Senior Management in answering credit and capital structure related questions from investors.
  • Debt capital market transactions
  • Actively participate in discussions with banking partners on debt capital market opportunities and developments.
  • Co‑develop together with the Group Treasury Director capital markets strategy and advise to Group CFO and VEON Board.
  • Negotiate transaction documents and bond indentures.
  • Prepare investor presentation.
  • Manage credit ratings.
  • Coordinate with internal teams, legal, external reporting and investor relations on various aspects of the transaction.
  • Engage in Investor meetings.
  • Participate in and contribute to final pricing decisions.
  • Bank loan negotiations
  • Drive negotiations with banks for new banks loans both at HQ and Operating subsidiary levels either to refinance existing loans or to generate new funding for advancing business objectives.
  • Review and negotiate the actual loan agreements for HQ loans.
  • Review and coordinate loan agreement at operating subsidiaries, ensuring operating subsidiary loans are in conformity with VEON HQ loan documentation standards.
  • Liaise with other functions to obtain relevant input (tax, external reporting).
  • Support operating companies in understanding and analysing local loan agreements.
  • Other :
  • Provide technical and other support for net intercompany positions, mergers and acquisitions, strategic and other projects as needed.
  • Coordination of Corporate Finance related discussions with countries.
  • Provide technical Corporate Finance support on tax related questions.
  • Contribute to optimizing internal capital structures within the Group.
  • Group Treasury Reporting
  • Oversight and approval of all Corporate Finance related treasury reporting.
  • Global Corporate Finance subject matter expert (“SME”).
  • Perform ad‑hoc analysis of financial and non‑financial data on request.
Critical Skills & Experience
  • Significant prior experience (preferably for more than 10 years) within an international treasury function or at a leading bank (preferably both bank and corporate treasury experience) with a leadership capacity (preferably for more than 4 years).
  • Banking and capital markets experience including credit analysis and multi institution debt/capital markets facility negotiation.
  • Strong experience in drafting loan and capital markets prospectus documents and in negotiating loan, bond, and liability management documents.
  • Strong experience in risk management.
  • Experience in devising global policies and procedures.
  • Master in Finance / Economics or MBA or significant and relevant alternative experience or qualifications preferred.
  • Ability to work well under pressure and meet deadlines.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and financial modelling skills.
  • Ability to build and maintain strong relationships in a collaborative fashion with strong influencing skills.
  • Strong negotiation skills.
  • Ability to lead global, virtual teams, drive change, develop skills of direct reports and overall team members, and positively impact team morale.
More about us

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Do you want to be part of a team that serves over 150 million customers across 5 dynamic markets? Do you want to pioneer new experiences for hundreds of millions in emerging economies? Do you feel at home working in a truly diverse and inclusive environment? We are VEON, a global digital operator and we scale new heights never thought possible. Our DE&I Vision is

We aspire to create an Inclusive World for All – Inside and Beyond VEON. We aspire to create an Inclusive world for all by providing Equal voice and representation, driving growth with diverse and inclusive teams, that create products that serve Diverse needs of our customers across all dimensions of life from connectivity to digital financial inclusion, education, health and entertainment, and creating value for our people, our partners, and communities.

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Finance Director/Chief Financial Officer

Dubai, Dubai Qataryello

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Job Description

This opportunity is with a well-established, medium-sized organisation operating in the business services industry. The company is known for its focus on delivering high-quality services and maintaining a strong financial foundation.

  • Develop and implement financial strategies to support organisational goals.
  • Oversee budgeting, forecasting, and financial planning processes.
  • Ensure compliance with accounting standards and regulatory requirements.
  • Manage cash flow, investments, and financial risk.
  • Collaborate with executive leadership to drive business performance.
  • Lead and mentor the accounting and finance teams.
  • Provide financial insights and reports to stakeholders.
  • Identify opportunities to optimise costs and improve profitability.

A successful Chief Financial Officer should have:

  • A degree in accounting, finance, or a related field.
  • Professional certifications such as CPA, ACCA, or equivalent.
  • Proven expertise in financial management and strategy.
  • Strong knowledge of accounting standards and practices.
  • Leadership skills to guide and develop teams effectively.
  • Experience in the business services industry is highly desirable.
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Finance Director | Dubai | High-End Restaurant

Dubai, Dubai Recruit for Africa PTY Limited

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Finance Director | Dubai | High-End Restaurant

A high-end restaurant located in the vibrant Dubai Marina is seeking a strategic and detail-oriented FINANCE DIRECTOR to oversee all financial operations. This is a senior leadership role within a luxury hospitality environment, offering the opportunity to shape financial strategy and support long-term business growth.

Job Description:

The Finance Director will be responsible for leading the restaurant’s financial planning and control. This includes overseeing accounting, reporting, budgeting, and compliance , while providing valuable insights to drive profitability. The role requires a hands-on leader with strong analytical skills and the ability to work closely with senior management in a fast-paced hospitality setting.

Candidate Profile:
  • Bachelor’s degree in accounting, Finance, Economics, or Law ( a legal background is a strong plus ).
  • Minimum 5 years of finance leadership experience , preferably within the hospitality industry.
  • Proven expertise in accounting, financial reporting, and budgeting .
  • Strong leadership skills with the ability to guide financial decision-making.
  • Exceptional attention to detail, integrity, and business acumen.
Compensation & Benefits:
  • Salary: AED 25,000 – 30,000
  • Visa provided
  • Medical insurance provided
  • Work schedule: 5 days per week, 2 days off

To apply for Finance Director | Dubai | High-End Restaurant, please send yourCV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!

Disclaimer Personal information received from applicants will only be processed for the purposes obtained as disclosed in our privacy policy. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy found on Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information. Recruit for Africa will only send emails from @recruitforafrica.com domain and will never ask job seekers to pay recruitment, visa or any travel fees into our account. #J-18808-Ljbffr
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Deputy Finance Director (with Russian language)

Dubai, Dubai AM.PM Europe GmbH

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Job Description

At AM PM, we're experts in creating premium bathroom products that redefine the essence of luxury living. As we push ahead, shattering barriers and achieving new milestones, we're seeking outstanding professionals to join our team!

Tasks
  1. Coordinating operational activities within the Finance Department.
  2. Streamlining accounting and reporting methodologies.
  3. Enhancing business process efficiency in collaboration with other departments.
  4. Drafting regulatory frameworks for crucial processes.
  5. Ensuring seamless functioning of the control mechanisms.
  6. Compiling consolidated financial statements (PL, CF, BS).
  7. Developing consolidated forecasts and budgets (PL, CF, BS).
  8. Conducting comprehensive analysis of ROI, ROE, and EVA.
  9. Contributing to automation initiatives.
  10. Participating in projects aligning accounting and managerial accounting.
Requirements
  1. Minimum 6 years of experience in a similar position.
  2. Proficiency in project management skills.
  3. Previous experience with international companies and banking accounts.
  4. Proficient in English and Russian languages.
  5. Access to a comfortable workspace situated in Dubai.
  6. Full-time employment schedule (5 days a week).
  7. Dynamic and collaborative team environment.
  8. Opportunities for professional advancement with engaging and innovative assignments.
  9. Dynamic corporate culture promoting strong team cohesion.

Important: The HR department accepts responses only through the JOIN platform, please send us a resume in this way; other communication methods are not available.

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Deputy Finance Director (with Russian language)

Dubai, Dubai AM.PM Europe GmbH

Posted today

Job Viewed

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Job Description

At AM PM, we're experts in creating premium bathroom products that redefine the essence of luxury living. As we push ahead, shattering barriers and achieving new milestones, we're seeking outstanding professionals to join our team!

Tasks
  • Coordinating operational activities within the Finance Department.
  • Streamlining accounting and reporting methodologies.
  • Enhancing business process efficiency in collaboration with other departments.
  • Drafting regulatory frameworks for crucial processes.
  • Ensuring seamless functioning of the control mechanisms.
  • Compiling consolidated financial statements (PL, CF, BS).
  • Developing consolidated forecasts and budgets (PL, CF, BS).
  • Conducting comprehensive analysis of ROI, ROE, and EVA.
  • Crafting presentation materials.
  • Contributing to automation initiatives.
  • Participating in projects aligning accounting and managerial accounting.
Requirements
  • Minimum 6 years of experience in a similar position.
  • Proficiency in project management skills.
  • Previous experience with international companies and banking accounts.
  • Proficient in English and Russian languages
Benefits
  • Access to a comfortable workspace situated in Dubai.
  • Full-time employment schedule (5 days a week).
  • Dynamic and collaborative team environment.
  • Opportunities for professional advancement with engaging and innovative assignments.
  • Dynamic corporate culture promoting strong team cohesion.

Important: The HR department accepts responses only through the JOIN platform, please send us a resume in this way, other communication methods are not available

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Director - Accounts & Finance

Dubai, Dubai Theintechgroup

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Job Description

As a Customer Success Analyst, you will be responsible for resolving customer care queries related to transaction issues, account issues, and product understanding as the first point of contact for our corporate customers. You will address customer queries while navigating multi-geography complexities, including regional regulatory nuances and time zone differences. All this should be done displaying professionalism, exercising agility, adapting behavior, and implementing feedback.

You will also work cross-functionally with other verticals to address customer case queries, refine customer query handling, and enable closed-loop feedback for better engagement and continuous improvement. Additionally, you’ll coordinate with financial service providers across regions on a case-by-case basis to resolve escalated issues, ensuring alignment with established protocols. You will compile and update performance summary KPIs (e.g., resolution rates) to ensure consistency in performance and scope for improvement. You will leverage the required tools and performance metrics to ensure a data-driven approach to customer service excellence.

Key daily activities around customer servicing in the region for corporate customers will require the analyst to:

  1. Address and provide the best possible solution on a first contact resolution basis for queries pertaining to transaction issues, account-related issues, platform/technical issues, or basic product understanding.
  2. Respond to customer queries with a sense of urgency, in line with policy guidelines.
  3. Provide multi-channel support to customers and escalate complex issues across geographies, ensuring consistent service delivery.
  4. Use various tools and software for swift query resolution.
  5. Develop a thorough understanding of the customer servicing module and maintain up-to-date knowledge of the platform’s features and functionalities.
  6. Monitor emails, calls, and chat inquiries from customers along with key progress/update on each.
  7. Collaborate with relevant teams to gather additional details for effectively addressing customer queries and support the closed-loop feedback process to enhance customer engagement and identify potential improvements.
  8. Provide/upload daily reports on key customer service metrics, including region-specific trends and escalations, to ensure performance consistency and efficiency.
  9. Escalate complex customer care issues urgently to relevant stakeholders, in alignment with regional protocols and compliance standards.
  10. Question existing practices and drive innovation in user support strategies and operational processes.
  11. Always act as an ambassador for DP World, promoting positive behaviors in harmony with DP World’s principles, values, and culture, and adhering to the Code of Conduct and Ethics policies.
  12. Perform other related duties as assigned.

*Qualifications*

  • A bachelor’s degree along with 1-2 years of prior experience in a customer-facing role in the financial services or payments industry.
  • Proficiency in English and relevant regional language(s).
  • Experience working with customers across multiple geographies or in a global team is highly desirable.
  • Exceptional verbal, written, social, and interpersonal skills, as well as expertise in building long-term strategic relationships.
  • Skilled at understanding customers’ issues and recommending appropriate solutions.
  • Strong client service orientation: listening, critical thinking, analytical skills, and a high degree of empathy.
  • Ability to thrive in a multi-tasking environment, adjust priorities on-the-fly, and focus on details.
  • Ability to quickly adapt to new tools, processes, and customer engagement strategies.
  • Experience working in a digital payments company or fintech involved in cross-border transactions would be a plus.

Experience working in a B2B setup would be a plus.

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  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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