15 IT jobs in the United Arab Emirates

Role: Help Desk - Branches

Location: Abu Dhabi

• To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's retail & institutional banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

This position is for UAE Nationals only.

Unclear seniority.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
  
  

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

The role of Help Desk Specialist is pivotal in delivering exceptional technical support to clients and employees alike. As the primary point of contact, you will be responsible for troubleshooting and resolving technical issues with poise and professionalism.

Key responsibilities include responding to support requests via phone, email, and chat, providing timely and effective solutions. Troubleshooting and diagnosing hardware and software problems for end-users, offering clear instructions and solutions, is also a key aspect of the job.

Documentation of all support interactions and resolutions in the ticketing system is crucial in maintaining accurate records. Additionally, assisting in the setup and configuration of new workstations and peripheral devices, providing training and guidance to users on software applications and IT best practices, and collaborating with other IT team members to resolve complex issues are essential duties.

• Respond to support requests via phone, email, and chat.
• Troubleshoot and diagnose hardware and software problems for end-users.
• Document all support interactions and resolutions in the ticketing system.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues.

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

This role offers a unique opportunity to grow and develop your skills in a dynamic and supportive environment. With a focus on delivering exceptional customer service, you will have the chance to make a real impact and contribute to the success of our organization.

As a Help Desk Specialist, you will be working closely with other IT team members to resolve complex issues and improve overall service quality. You will also have the opportunity to stay informed about new software updates and industry trends, enhancing your skills and knowledge in the process.

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions
• Document all support interactions and resolutions in the ticketing system to maintain accurate records
• Assist in the setup and configuration of new workstations and peripheral devices
• Provide training and guidance to users on software applications and IT best practices
• Collaborate with other IT team members to resolve complex issues and improve overall service quality
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively
• Stay informed about new software updates and industry trends to enhance support capabilities
  
  

• Associate's degree in Computer Science, Information Technology, or a related field preferred
• 1-2 years of experience in a help desk or technical support role
• Strong knowledge of operating systems (Windows, macOS) and common software applications
• Excellent communication skills, both verbal and written
• Exceptional troubleshooting and problem-solving abilities
• Experience with ticketing systems and customer support software
• Detail-oriented with a strong commitment to customer service
• A positive attitude and ability to work in a fast-paced environment
  
  

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at BlackStone eIT by 2x

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As a critical member of our IT infrastructure support team, you will play a key role in monitoring and providing timely support to ensure optimal system performance on a 24x7 basis.

The ideal candidate will possess a strong understanding of monitoring tools (SolarWinds Manage Engine) and IT service management tools, as well as experience in analyzing performance reports for various systems. They should also be familiar with operating system and patch management, network systems, telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage backup, and core applications.

• Timely response to all incidents, requests outages, and performance alerts
• Categorize issues for escalation to appropriate technical teams
• Report preparation based on customer requirements
• Identify and prioritize incidents in accordance with business needs, organizational policies, and operational impact

The successful candidate will demonstrate excellent written, verbal, and interpersonal skills, with a strong focus on customer communication. They should be comfortable working day/night shifts and have experience supporting multiple technical teams in high-uptime environments.

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues and improve overall service quality.
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
• Stay informed about new software updates and industry trends to enhance support capabilities.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field