459 Quality Assurance Manager jobs in Dubai

What are we looking for

A Quality Assurance Manager serving Waldorf Astoria Hotels & Resorts is committed to enhancing guest experiences and collaborating with team members. The ideal candidate should demonstrate the following qualities:

• Minimum 3-5 years of experience in quality assurance, guest experience, or operational excellence within a luxury hotel or resort environment.
• Proven expertise in quality management systems, service audits, and guest feedback platforms such as TripAdvisor and other review portals.
• Strong analytical skills to interpret guest feedback and operational data for meaningful improvements.
• Excellent understanding of luxury hospitality standards, including Forbes Travel Guide and brand-specific benchmarks.
• Experience conducting service audits, property walkthroughs, and quality-related training.
• A keen eye for detail, focusing on consistency, cleanliness, and condition.
• Ability to collaborate with multifunctional teams and influence departmental improvements.
• Outstanding communication and interpersonal skills to engage team members at all levels.
• Strong organizational skills to manage multiple tasks and projects.
• Passion for service excellence and continuous improvement with a guest-centric mindset.
• Ability to present quality initiatives clearly in meetings, orientation sessions, and training programs.
• Flexibility to work varied schedules, including mornings, evenings, weekends, and holidays.

What will it be like to work for Hilton

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional guest experiences worldwide. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team dedicated to creating remarkable experiences daily. Our team members are at the heart of this mission.

A Quality Assurance Manager at Waldorf Astoria Hotels and Resorts ensures service excellence and operational consistency by monitoring standards, analyzing guest feedback, and driving continuous improvement initiatives. This role supports all departments in delivering a flawless luxury experience aligned with brand and Forbes standards.

What will I be doing

As a Quality Assurance Manager, you will drive continuous improvement across all hotel departments by analyzing the voice of the customer, conducting quality audits, reviewing standards and SOPs, and leading quality improvement initiatives. Your responsibilities include:

• Implementing and maintaining the hotel's Quality Management System and ensuring compliance with brand standards.
• Conducting audits, operational reviews, and service performance analyses across departments.
• Monitoring guest feedback through platforms like S.A.L.T. and TripAdvisor, identifying trends, and coordinating with Heads of Departments to address issues.
• Supporting operational teams through attendance at LineUps, operational meetings, and pre-shift briefings to reinforce quality standards.
• Assisting with biannual Quality Assurance audits and overseeing daily property walkthroughs for cleanliness and condition.
• Providing updates on guest satisfaction scores, rankings, and feedback from Hilton channels and social media.
• Analyzing incident reports, tracking recurring service lapses, and implementing corrective actions.
• Evaluating service quality for Hilton Honors and TWS guests, offering process enhancement recommendations.
• Encouraging team engagement by promoting improvement ideas and recognizing contributions.
• Sharing reports on service trends, defect tracking, and quality KPIs.
• Facilitating quality improvement projects and team discussions.
• Collaborating with training departments to address service gaps and deliver targeted training.
• Updating leadership on quality metrics and ensuring alignment with hotel goals.
• Presenting quality standards during new employee orientations and ensuring training content reflects current standards.

EOE/AA/Disabled/Veterans

Required Experience: Manager

Oversee, maintain, and continuously improve the QMS covering all GxP and health-regulated activities related to the storage, distribution, and commercialization of healthcare products within the UAE, ensuring compliance with MOH, GDP, and principal company requirements.

Lead the QA team in implementing and maintaining quality systems, procedures, and documentation aligned with regulatory and corporate policies.

Develop, implement, and enforce Quality Assurance standards and SOPs, ensuring operational readiness for inspections by regulatory authorities and principal company auditors.

Oversee all QMS activities, including CAPAs, deviations/investigations, change control, document control, and product release according to partner and regulatory obligations.

Implement and manage best practice systems across all warehouse and distribution operations, covering delivery, storage, temperature control, expiry management, damage handling, and disposal, ensuring adherence to quality and regulatory standards.

Monitor temperature control mechanisms within the warehouse, ensuring operations stay within validated parameters and defined guidelines.

Ensure compliance with Good Distribution and Storage Practice (GDSP) guidelines issued by MOH, fostering operational excellence across the supply chain.

Collaborate with cross-functional teams to ensure quality-related contractual obligations are fulfilled across business partners, vendors, and internal functions.

Oversee the qualification process of vendors, verifying their quality systems and compliance with GDP, regulatory, and contractual requirements.

Manage and oversee internal and external audits, ensuring inspection readiness, facilitating successful inspections by MOH, Municipality, Quality Assurance, and principal companies, and minimizing violations or penalties.

Facilitate and conduct training programs, providing tools, techniques, and guidance to ensure team achievement and maintenance of high-quality standards and regulatory compliance.

Monitor and report quality metrics to senior management, providing insights and recommendations for quality improvement and decision-making.

Identify and report quality violations, lead root cause investigations, and implement effective CAPAs to address non-conformances.

Ensure timely, accurate submissions of regulatory filings and reports, maintaining adherence to deadlines and compliance requirements.

Manage all Quality Agreements with business partners and vendors, ensuring their validity, updates, and relevance.

Oversee the execution of the Employee Training Program to maintain continuous qualification of staff in accordance with standards.

Identify, assess, and manage quality risks, escalating issues to senior management as needed.

Oversee the management of product recalls, returns, and destruction, including regulatory notifications, dispatch of recall letters, and coordination with MOH approval and collection processes in line with SOPs.

• Manage import and export permits and approvals for shipment release from MOH.
• Coordinate with Logistics for import permit requirements and with principal companies for documentation.
• Ensure necessary documents are attached before submission for registration (e.g., registration certificate, packing list).
• Coordinate with MOH officials for timely approval of import/export activities.
• Verify shipment details against import permits before MOH submission.
• Handle submission of release forms, supplier invoices, and batch samples for MOH approval.
• Re-export rejected items and liaise with MOH officials.
• Update logistics on shipment details and ensure timely deliveries.
• Ensure cold storage goods are received in good condition as per quality procedures and policies.
• Monitor semi-controlled goods from importation to dispatch, ensuring compliance with MOH and DOH requirements, and submit monthly reports.
• Address customer complaints and review expired/near expiry item reports, ensuring proper handling and updates in Oracle.

• Build and maintain effective relationships with MOH personnel and regulatory authorities.
• Facilitate successful product launches through ongoing communication with regulatory bodies.
• Conduct regular visits and calls to relevant stakeholders.

• Bachelor's or master's degree in pharmacy.
• Certification in Supply Chain Management, Quality Assurance, or Lean Six Sigma is desirable.

Disclaimer: is a platform connecting jobseekers and employers. Candidates should verify the legitimacy of employers independently. We do NOT endorse requests for money or sharing personal/bank details. For security, visit Security Advice and report any fraud to

Oversee, maintain, and continuously improve the QMS covering all GxP and health-regulated activities related to the storage, distribution, and commercialization of healthcare products within the UAE, ensuring compliance with MOH, GDP, and principal company requirements.

Lead the QA team in implementing and maintaining quality systems, procedures, and documentation aligned with regulatory and corporate policies.

Develop, implement, and enforce Quality Assurance standards and SOPs, ensuring operational readiness for inspections by regulatory authorities and principal company auditors.

Oversee all QMS activities, including CAPAs, deviations/investigations, change control, document control, and product release according to partner and regulatory obligations.

Implement and manage best practice systems across all warehouse and distribution operations, covering delivery, storage, temperature control, expiry management, damage handling, and disposal, ensuring adherence to quality and regulatory standards.

Monitor temperature control mechanisms within the warehouse, ensuring operations stay within validated parameters and defined guidelines.

Ensure compliance with Good Distribution and Storage Practice (GDSP) guidelines issued by MOH, fostering operational excellence across the supply chain.

Collaborate with cross-functional teams to ensure quality-related contractual obligations are fulfilled across business partners, vendors, and internal functions.

Oversee the qualification process of vendors, verifying their quality systems and compliance with GDP, regulatory, and contractual requirements.

Manage and oversee internal and external audits, ensuring inspection readiness, facilitating successful inspections by MOH, Municipality, Quality Assurance, and principal companies, and minimizing violations or penalties.

Facilitate and conduct training programs, providing tools, techniques, and guidance to ensure team achievement and maintenance of high-quality standards and regulatory compliance.

Monitor and report quality metrics to senior management, providing insights and recommendations for quality improvement and decision-making.

Identify and report quality violations, lead root cause investigations, and implement effective CAPAs to address non-conformances.

Ensure timely, accurate submissions of regulatory filings and reports, maintaining adherence to deadlines and compliance requirements.

Manage all Quality Agreements with business partners and vendors, ensuring their validity, updates, and relevance.

Oversee the execution of the Employee Training Program to maintain continuous qualification of staff in accordance with standards.

Identify, assess, and manage quality risks, escalating issues to senior management as needed.

Oversee the management of product recalls, returns, and destruction, including regulatory notifications, dispatch of recall letters, and coordination with MOH approval and collection processes in line with SOPs.

• Manage import and export permits and approvals for shipment release from MOH.
• Coordinate with Logistics for import permit requirements and with principal companies for documentation.
• Ensure necessary documents are attached before submission for registration (e.g., registration certificate, packing list).
• Coordinate with MOH officials for timely approval of import/export activities.
• Verify shipment details against import permits before MOH submission.
• Handle submission of release forms, supplier invoices, and batch samples for MOH approval.
• Re-export rejected items and liaise with MOH officials.
• Update logistics on shipment details and ensure timely deliveries.
• Ensure cold storage goods are received in good condition as per quality procedures and policies.
• Monitor semi-controlled goods from importation to dispatch, ensuring compliance with MOH and DOH requirements, and submit monthly reports.
• Address customer complaints and review expired/near expiry item reports, ensuring proper handling and updates in Oracle.

• Build and maintain effective relationships with MOH personnel and regulatory authorities.
• Facilitate successful product launches through ongoing communication with regulatory bodies.
• Conduct regular visits and calls to relevant stakeholders.

• Bachelor's or master's degree in pharmacy.
• Certification in Supply Chain Management, Quality Assurance, or Lean Six Sigma is desirable.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Candidates should verify the legitimacy of employers independently. We do NOT endorse requests for money or sharing personal/bank details. For security, visit Security Advice and report any fraud to

Job Title: Enterprise Quality Assurance Manager

We are seeking an experienced professional to lead our Quality Assurance team in UAE operations. The ideal candidate will have a strong background in enterprise application testing and Agile development methodology.

• Lead a team of quality assurance specialists in testing enterprise applications and customer portals
• Develop and implement effective testing strategies and methodologies
• Collaborate with cross-functional teams to ensure seamless project delivery
• Identify and mitigate risks associated with software releases

We are seeking a highly skilled Quality Assurance professional to lead our cross-functional IT team. The ideal candidate will have expertise in quality management, computerized systems compliance, and software development lifecycle (SDLC) experience in life sciences and manufacturing.

• Ensure that computerized systems are properly documented and validated.
• Provide subject matter expertise on SDLC/Qualification procedure and offer guidance to IT or business teams.
• Align and comply with organizational strategy goals, values, and applicable IT standards such as ISO, CMMI, ITIL, etc.

The successful candidate will have:

• Bachelor's Degree with 10 years of IT Quality computerized systems compliance and SDLC experience in life sciences/manufacturing required.
• Any key quality certifications desirable.
• Excellent knowledge and good working experience in preparing Corrective Action Prevention Actions (CAPA).
• Managed routine IT change Control and configuration process.
• Routine IT Incident and deviation management.
• Conducting Gap Analysis and developing Remediation Plans.
• Experience with Technical Document writing (SOPs) and development.
• Understanding of GAMP5 and risk-based approach to validation.
• Ability to identify, define, and propose quality framework improvements based on daily challenges.
• Excellent communication, presentation, and interpersonal skills.

This role requires a strong understanding of Good Manufacturing Practice (GxP) and Computer Systems/Automation role in support of GxP compliance. The ideal candidate should have proven knowledge and experience in applying and implementing various IT standards and relevant pharma regulations.

• Lead the team for handling both Quality Financial Auditors (Internal/External) related to IT GMP and Non-GMP validation.
• Coordinate with cross-discipline team members to ensure all parties are on track with project requirements, deadlines, and schedules.
• Plan and conduct internal and external audits and assessments of the IT processes, products, and services, and report results and recommendations to management and relevant parties.
• Manage and coordinate corrective and preventive actions, ensuring their effectiveness and closure.

The selected candidate will be part of a dynamic team and contribute to the growth and success of our organization. If you are a motivated and result-driven professional looking for a new challenge, apply now!

The primary objective of this role is to oversee the quality assurance of Ubuntu Linux distro through automation and large-scale data analysis.

• Establish and monitor quality metrics for the most popular Linux distro worldwide
• Negotiate expectations with cross-functional teams, stakeholders, and management
• Promote and advance modern software development practices
• Develop and evangelize best engineering and organizational practices
• Evaluate and maintain continuous integration for all supported deliverables
• Build a high-performing team culture that prioritizes quality and performance

In addition to these responsibilities, we are seeking an individual with a strong software engineering, Linux, and open-source background.

The ideal candidate will possess technical knowledge of C/C++, Python programming, and Shell scripting as well as experience with quality processes and continuous integration tools and principles.

A proven track record in engineering management, people development, and data-driven decision making is also essential.

Job Overview

We are seeking a Quality Control Specialist with expertise in Food Technology/Food Science to lead our QA/QC team in Dubai. The ideal candidate will have a strong background in QMS and HACCP, with a minimum of 10 years of experience in the Food & Beverage production industry.

• A Degree in Food Technology/Food Science
• Minimum of 5 years' experience in the GCC region
• Proven track record in documentation, auditing, and supervision
• Familiarity with ISO 9001:2008

Benefits and Opportunities

This is an excellent opportunity for a seasoned professional to join a dynamic team and contribute to the success of our organization. Our company offers a competitive package and annual benefits, providing a stable and secure work environment.

About Us

We are a reputable recruitment agency based in Dubai, founded in 1993. Our mission is to provide exceptional recruitment services that meet the needs of our clients. We are committed to excellence and strive to build long-term relationships with our candidates and clients.

- Lead a QA team of 6 office and floor contract staff, including hiring, training, guidance, performance evaluation, individual development, and ensuring alignment with strategic priorities.

- Liaise with parts suppliers, regional, and global technical teams; raise and follow up on quality concerns with external partners.

• Oversee processes to ensure parts quality issues are checked during inbound to prevent bad stock.
• Ensure all claims are processed with full investigations and develop strategies to meet global quality targets.
• Inspect outbound shipments based on claim patterns.
• Ensure QA procedures are followed by all team members.
• Optimize and track inspection spend through smart processes.
• Supervise floor activities, audit processes, and ensure proper storage and documentation.
• Monitor employee error rates and assist in corrective actions.
• Lead 5S workplace organization.
• Document and dispose of QA scraps as per agreed processes.
• Create Financial Support Requests (FSRs) for dealer payoffs.
• Support field staff on quality concerns.
• C coordinate all dealer communication related to Quality.

We are seeking a quality assurance leader to oversee project execution and ensure compliance with international standards. As Senior QA Engineer, you will play a crucial role in driving quality initiatives and process optimization.

• Develop Quality Procedures
• Conduct Internal & External Audits
• Maintain ISO 9001 Compliance
• Review Inspection Plans
• Analyze Root Causes
• Collaborate with Project Teams
• Ensure Quality Documentation
• Train Staff on Quality Standards

• Bachelor's degree in Engineering.
• Lead Auditor Certification in ISO 9001.
• At least 5 years of quality assurance experience.
• Strong Understanding of ISO & QA Principles
• Experience with Quality Control Tools
• Attention to Detail & Problem-Solving Skills
• Excellent Report Writing
• Oil & gas industry experience is preferred.