352 Software Support jobs in the United Arab Emirates

Join to apply for the Software Support Manager role at Dicetek LLC .

The Software Support Manager oversees the software support team and ensures that end users receive timely, efficient, and knowledgeable assistance with the company's software products. The manager plays a pivotal role in maintaining client relationships and ensuring client satisfaction by providing top-notch support services.

• Team Leadership and Management:
• Lead, train, and mentor the support team.
• Conduct performance reviews and provide feedback.
• Manage resources, scheduling, and workload.
• Client Support:
• Address customer issues promptly and accurately.
• Escalate critical issues.
• Analyze support metrics for improvements.
• Operational Efficiency:
• Implement and oversee support tools and best practices.
• Streamline support processes.
• Maintain support documentation and knowledge base.
• Collaboration and Communication:
• Coordinate with product development and QA teams.
• Facilitate inter-department communication.
• Report support metrics to management.
• Continuous Improvement:
• Stay updated with industry best practices.
• Organize training sessions.
• Gather customer feedback for improvements.
Minimum Qualifications
• Bachelor's Degree in Computer Science, Engineering, or related field.
• ITIL or ISO2000 certification.
Work Experience
• 8+ years relevant experience.
• Experience with ITSM tools like BMC Remedy.
Preferred
• Knowledge of Tax domain.
• 3+ years testing SAP applications.
Additional Details
• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Project Management and IT
• Industries: IT Services and Consulting

This job is active and accepting applications.

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A reputed healthcare group having many clinics and pharmacies is looking for a Software Support Executive to work in the Corporate Office in Sharjah. This is a full-time on-site role. Candidates should be willing to relocate.

Job Responsibilities:

1. Technical Support: Provide first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring timely resolution of problems.
2. Hardware and Software Maintenance: Assist in the installation, configuration, and maintenance of computer systems, servers, networks, and peripheral devices.
3. User Training: Conduct training sessions to help users understand and make the most of available technologies, software, and tools.
4. System Upgrades: Collaborate with the IT team to implement system upgrades, patches, and new applications, ensuring compatibility and security.
5. Network Support: Assist in managing and maintaining the organization's network infrastructure, including routers, switches, and wireless networks.
6. Security: Implement and enforce security measures to protect systems and data from unauthorized access, viruses, and other threats.

Qualifications:

1. Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
2. Technical Skills: Proficiency in operating systems (Windows, Linux, etc.), knowledge of hardware components, troubleshooting skills, and familiarity with common software applications.
3. Communication: Excellent communication skills, both written and verbal, to effectively interact with end-users and team members.

This role involves delivering first-level technical support for software applications, troubleshooting user-reported issues, and ensuring smooth application operation.

• Incident Management
  • As the initial point of contact for user-reported issues related to software applications, you will serve as the primary incident manager. You will log, track, and manage incidents using a ticketing system, ensuring timely resolution in accordance with defined service level agreements.
  • You will identify trends in user issues and proactively suggest fixes to improve overall system performance.
• Technical Support
  • You will diagnose and resolve application-related issues, including functionality, performance, and access problems. Your technical expertise will guide users through step-by-step resolutions and escalate complex issues to L2 or L3 support teams with detailed documentation and analysis.
  • Knowledge of Windows/Linux commands is essential for effective troubleshooting, while an understanding of firewalls, proxies, and VPN issues affecting applications is highly valued.
• Application Monitoring
  • As a skilled system administrator, you will monitor application performance and identify potential issues proactively, reporting recurring or systemic issues to development or infrastructure teams for further investigation.
• Documentation
  • You will maintain and update knowledge base articles, FAQs, and troubleshooting guides, documenting solutions for common issues to enhance support efficiency and reduce resolution times.
• Collaboration
  • Working closely with cross-functional teams, including developers, QA engineers, and system administrators, you will contribute to resolving issues and participate in team meetings to drive process improvement initiatives.
• User Training
  • Assisting in training end-users on application features, functionalities, and best practices will be an integral part of your role, promoting effective application utilization.

We are seeking a skilled and experienced software support professional to join our dynamic IT team in Dubai.

This is an excellent opportunity for professionals who thrive in fast-paced environments and have a passion for solving real-world business challenges through technology.

• Provide Level 2/Level 3 support for Java-based enterprise applications.
• Troubleshoot and resolve production issues efficiently.
• Collaborate with developers and QA teams to implement fixes and improvements.
• Monitor application performance and ensure high availability.
• Create and maintain technical documentation, incident reports, and support runbooks.
• Participate in release and deployment activities.
• Assist in root cause analysis and implement preventive measures.

• Bachelor's Degree in Computer Science or related field.
• Minimum 5 years of experience in Java application support.
• Strong knowledge of Java/J2EE, Spring Framework, and RESTful APIs.
• Experience with application servers (e.g., Tomcat, WebLogic).
• Proficiency in SQL and working with relational databases.
• Hands-on experience with version control tools (e.g., Git) and ticketing systems (e.g., Jira).
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.
• Exposure to cloud platforms (AWS/Azure) is a plus.

The Software Support Manager plays a vital role in maintaining client relationships and ensuring client satisfaction by providing exceptional support services.

This pivotal role oversees the software support team, ensuring that end-users receive timely, efficient, and knowledgeable assistance with our software products.