What Jobs are available for Software Support in the United Arab Emirates?

• Responsibilities :
  • Act as the first point of contact for technical and functional support of business applications(e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform)
  • Handle support requests via phone and email in a courteous and timely manner
  • Record user information, issue details, troubleshooting steps, and resolution actions
  • Perform remote diagnostics and resolve software-related issues
  • Escalate unresolved problems to vendors or developers when necessary
  • Collaborate with other teams to understand workflows and suggest systemimprovements
  • Participate in testing and deployment of new features and application updates
  • Conduct regular system audits for performance, security, and compliance
  • Maintain documentation including user guides, FAQs, and support procedures
  • Follow up with users to confirm issue resolution and satisfaction
  • Support various desktop software (Microsoft Office, Adobe, anti-virus, VPNs,browsers, email clients, GDS software, etc.)
  • Occasionally support general help desk issues outside of business apps
  • Be available for extended hours or on-call rotations as required Requirements :
  ● Associate’s degree in MIS/CIS or equivalent experience
  ● At least 5 years of experience in end-user support within a business environment
  ● Hands-on experience with Microsoft technologies and business applications; Mac OSsupport is a plus
  ● Familiarity with ITSM tools and ticketing systems
  ● Strong troubleshooting and research skills
  ● Excellent verbal and written communication skills
  ● Ability to explain technical concepts clearly to non-technical users
  ● Strong interpersonal and problem-solving abilities
  ● Highly motivated, detail-oriented, and capable of prioritizing tasks
  ● Willingness to travel occasionally and work on a flexible schedule

Welcome to our Careers section! We hire onlytalented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as wedevelopand deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

• Ready to work in the Support team.



• Provide immediate response to customer inquiries in accordance with service standards.



• Provide support to current installed based customers.



• Provide the link between our customers and the InterSystems Global Support organization.



• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.



• Provide application support for the TrakCare Hospital Management System.



• Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.



• Escalate Open (unresolved) problems in accordance with current policies and procedures.



• Conduct individual and group training, product demonstrations and workshops as required.



• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.



• Be a Subject Matter Expert (SME) for TrakCare.



• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.



• If required, work with our partners to identify potential changes within the parameters of the product.



• Participate in on-site support if required.



• Participate in the on call 24-hour roster service.

• General aptitude for solving problems and using technology to improve processes.



• Understanding and experience in product solutions support.



• Understanding and experience with Hospital Information Systems.



• Proven ability to think laterally and come up with innovative solutions for software product Support.



• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.



• An ability to handle multiple tasks simultaneously and within tight time constraints.



• Proven ability to work through problems with different customer groups achieving positive outcomes.



• Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems



• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.

• BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

Get future opportunities sent straight to your email.

At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

• The types of personal data you provide,



• How and why we process your data,



• Who may access or receive your data,



• Possible transfers of your data abroad (if at all),

Please provide your preferred first name or nickname (if different from first name provided above).

Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the “intersystems.com” domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

Are you a detail-oriented problem solver with a knack for application support? Dicetek LLC is seeking an Application Support Specialist - Exim Bills to join our team in Abu Dhabi, UAE. This role is integral to ensuring seamless functionality and reliability of our applications while providing exceptional support to our clients. With Dicetek, you'll have the opportunity to excel in an environment that values innovation and professional growth.

Provide specialized support for Exim Bills applications, ensuring top-tier performance and reliability.
Troubleshoot and resolve application-related issues efficiently, maintaining high service levels.
Collaborate with cross-functional teams to analyze and improve application processes.
Document technical procedures, issues, and solutions to support knowledge management.
Stay updated with the latest trends in Information Technology to recommend and implement improvements.

Bachelors of Computer Science or Equivalent
Experience in Application production support within the ITIL Framework.
Excellent knowledge and hands on experience in
Application trouble shooting, configuration and maintenance.
Application performance tuning and optimization
Resolution of tickets with quality and within SLA
Proactive monitoring and incidents analysis
Experience in Workflow maintenance and Configuration
5+ years of experience at a relevant Technical position in large organizations
Functional knowledge on Exim bills / Trade Finance products viz. (Import LC, Export LC, Collection, Guarantees)
Java debugging knowledge.
Hands on experience in Unix commands
Very good knowledge in Oracle - SQL & PL/SQL
Experience in handling interface related issues and good idea about the Middleware systems like TIBCO/ OpenAPI/ MicroServices.
Relevant Industry Standard Certification, ITIL.etc.

Dicetek LLC is a forward-thinking IT solutions provider committed to empowering businesses with innovative technology services. With a passion for creating value-driven solutions, our mission is to deliver unparalleled expertise and support to our clients. As industry leaders in Information Technology, we uphold values of collaboration, adaptability, and excellence in every project we undertake. Learn more about us at dicetek.net.

Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.

We are currently looking for a Trading Application Support Specialist(W/M), based in Dubai for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges.) and be their primary point of contact for technical support. If you join us, you will:

• Issue Analysis and Resolution:
• Analyse and troubleshoot issues or incidents, aiding customers in resolving issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, enhancing performance, improving security, and determining root causes.
• Define the severity and area of each issue, ensuring accurate classification and prioritization.
• Resolve tickets according to the required knowledge, adhering to the proper process, and escalate when necessary for timely resolution.
• Customer Communication and Support:
• Serve as the primary point of contact for customers, addressing their requests through resolution or escalation.
• Keep customers updated on the progress of their ticket resolution, providing clear communication regarding steps and timing.
• Write comprehensive documentation on current issues for customers to enhance their knowledge and understanding (KDB).
• Deployment and Training:
• Deploy products at customer sites, ensuring seamless integration and functionality.
• Provide training sessions to clients, including both end-users and IT teams, to optimize product utilization and proficiency.
• International Support and Schedule Flexibility:
• Support both local and foreign customers, adapting to an international context with multinational clientele.
• Work from Sunday to Thursday inclusive, from 8 am to 5 pm.

Benefits of this position:

• Engage in a dynamic technical and functional landscape, encompassing algorithmic trading platforms, low latency, multi-threading, real-time systems, and the intricate realms of trading and finance.
• Join a team comprised of highly skilled and talented individuals, fostering a collaborative and stimulating work environment.
• Be part of an ethical and equitable employer, committed to fairness and integrity in all aspects of business.
• Experience genuine camaraderie within an international setting, fostering a real human team spirit that transcends borders.
• Enjoy the benefits of a well-being and environmentally conscious company, featuring initiatives such as social climate surveys, green initiatives, 360 assessments, and a relaxed dress code.
• Receive personalized support and guidance through a dedicated onboarding program tailored to your needs and goals.

Skills and requirements:

• Bachelor's or Master's degree in Computer Science or Software Engineering, demonstrating a strong understanding of Information Systems and Technology.
• Minimum 1-2 years of experience in Client Service or Finance roles, particularly in trading, preferably within Fintech or Capital Market businesses.
• Proficient in problem-solving and analytical skills, adept at troubleshooting system issues effectively.
• Exhibits strong customer service skills, delivering professional, compassionate, and effective assistance with a commitment to service excellence and satisfaction. Includes project management abilities.
• Displays a keen interest in financial trading support environments and Electronic Trading solutions, with a positive, dynamic, can-do attitude, and the ability to thrive under pressure.
• Possesses excellent interpersonal and communication skills, with fluency in both English and Arabic, facilitating effective communication both internally and with customers.
• Essential knowledge in Linux, along with a basic understanding of SQL/Database, object-oriented languages, APIs, networks, operating systems, scripting, Java, Python, and Ansible, as well as experience with one of the Monitoring tools (such as PRTG, Datadog, or Nagios).
• Ideal candidates will additionally have knowledge of FIX protocol , and experience in financial application support and software implementation.

Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Create a Job Alert

Interested in building your career at Horizon Trading Solutions? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School * Select.

Degree * Select.

Select.

Start date year *

End date year *

What is your current total compensation (base salary plus any bonuses or benefits)? *

What are your salary expectations for this position? (breakdown) *

What is your notice period, and when would you be available to start? *

What is your current city of residence? *

Location: EMEA

Team: Customer Support

Role: Technical Customer Support (EMEA - Arabic Speaker)

Mode: Remote

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

At Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat, and video calls

• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
• Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
• Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
• Able to work in a fixed shift
• Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment that fit your lifestyle, wherever you're based.

About Wahed:

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA’s
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.