14 Workforce Management jobs in the United Arab Emirates

Operations Management Coordinator

Abu Dhabi, Abu Dhabi Morals General Contracting LLC.

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Job Description

We are looking for an organized and proactive Operations Management Coordinator to manage daily office operations, support the COO, and coordinate cross-department tasks.

Responsibilities:
  1. Manage the COO’s calendar, meetings, travel, and records.
  2. Prepare and distribute reports, presentations, and documents with departments.
  3. Organize and maintain files for correspondence, project documents, and financials.
  4. Act as the primary point of contact for external stakeholders (consultants, contractors, vendors, authorities).
  5. Track and organize project documents (tenders, contracts, schedules, etc.) to ensure they are up-to-date and accessible.
  6. Handle confidential information with discretion.
Qualifications:
  1. 3+ years of experience in Document Control, Executive Assistant, or Coordinator roles in construction.
  2. Proficient in Microsoft Office Suite and construction management software.
  3. Strong organizational, time-management, and communication skills.
  4. Detail-oriented, proactive, and able to work independently.
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Sr. Manager Operations Management

Vertiv Co

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Job Description

We are now looking for a new Senior Manager Operations Management in Ras Al Khaimah, U.A.E!

Responsibilities
  • Deliver output, quality & cost as required by the monthly production schedule & revenue.
  • Achieve KPIs: average production hours per meter/set & flash outs, efficiency, inventory turns, WIP, C/T reduction, process optimization/standardization, etc.
  • Lead direct reports in pursuit of operational excellence and ensure full 100% compliance with standards across 3 business units & site locations.
  • Develop and manage the performance of the operations team to improve output and continuously enhance value-adding processes aligned with business objectives, through clearly defined RREs.
  • Engage and drive quantified outcomes through cross-functional teams.
  • Apply the best available systems and technologies to enable cost-effective attainment of the highest standards of safety, environment, quality, planning, production, and morale. Ensure compliance with all methodologies & systems.
  • Implement and promote lean manufacturing, waste reduction, OOE, automation, smart factory, and value-added processes.
  • Manage the end-to-end flow of operations — fast, flexible, and responsive.
  • Ensure timely product delivery without overtime and at minimum cost.
  • Optimize employee resource deployment and define processes accordingly.
  • Identify labor and material cost savings as part of ongoing improvements and lean initiatives.
  • Enhance production output through continuous improvements and lean initiatives.
  • Set up lines, machines, and facilities as required for additional orders.
  • Drive productivity improvements and improve inventory turns through material control and process enhancements.
  • Achieve cost savings via C/T reductions and operational improvements.
  • Improve employee skills, performance, and output.
  • Enhance process quality and foster ownership.
  • Ensure production complies with Vertiv’s QHSE & other policies.
  • Adhere to Vertiv’s equal opportunity, harassment, and discrimination policies.
Qualifications
  • Mechanical/Electrical Engineer
  • MBA in Operations Management
  • Management experience of 15+ years in a managerial role
Skills
  • CNC Machining & Robotics
  • Advanced Computer Skills
  • Excellent Communication
  • Leadership
  • Interpersonal Skills
  • Negotiation Skills
  • Critical Thinking & Problem Solving
Work Authorization

No calls or agencies please. Vertiv will only employ those legally authorized to work in the United States. Sponsorship will not be provided. Applicants with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN, or those needing sponsorship now or in the future, are ineligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all in hiring, employment terms, mobility, training, compensation, and occupational health, without discrimination based on age, race, color, religion, creed, sex, pregnancy, marital status, sexual orientation, gender identity/expression, genetic information, citizenship, national origin, veteran status, political affiliation, or disability.

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Manager - Fulfilment Operations Management

Dubai, Dubai Majid Al Futtaim

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Job Description

Manager - Fulfilment Operations Management

Join to apply for the Manager - Fulfilment Operations Management role at Majid Al Futtaim

Manager - Fulfilment Operations Management

Join to apply for the Manager - Fulfilment Operations Management role at Majid Al Futtaim

JOB TITLE
Manager - Fulfilment Operations Management | MAF Digital Retail | Corporate Head Office UAE

JOB TITLE
Manager - Fulfilment Operations Management | MAF Digital Retail | Corporate Head Office UAE
Role Summary
The Manager – Fulfilment Operations Management oversees the performance of Majid Al Futtaim Retail’s digital fulfilment operations to enhance customer experience, improve KPIs, and ensure scalable, profitable operations across fulfilment centres. The role involves planning, analysing, and developing insights to drive efficiency and build sustainable, innovative fulfilment capabilities to support business growth.
ROLE PROFILE

  • Monitor and improve Fulfilment Customer Experience metrics (on-time handover to last Mile, customer delay complaints %, Picking quality), Cost metrics (Fulfilment CPO etc.) as well as operational efficiency such as Pickrate for all stores in allotted coun
  • Support on effort across the fulfilment operations (analysis, planning, performance, etc) leveraging operational reports and conducting continuous on-ground audit and work closely with the fulfilment owners
  • Develop operational compliance guidelines and enforce adoption of processes and product capabilities
  • Perform regular review of operational manpower allotment in the country to ensure we support projected volumes and optimal operating costs
  • Monitor business processes ensuring compliance, identify areas of improvements based on operational challenges to increase the operational KPIs, share continuous feedback of the process alignment with stakeholders a
  • Support on performing regular audit of various processes and databases for the Fulfilment Operations function in order to identify gaps and risks, and propose corrective actions
  • Contribute to the review and update of the Fulfilment Operations function policies and procedures related and ensure it is implemented and reported on as a part of the policies and procedures for the Fulfilment Operations function
  • Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
Requirements
  • Bachelor’s degree in supply chain management or related field
  • 6+ years of experience in e-Commerce Grocery managing e-Commerce operations development and/or implementation with experience in Product Design
  • knowledge of e-Commerce ecosystem and value chain from both a business and a technical standpoint
  • Exceptional product management and business strategy planning skills; Strong Quantitative and Analytical skills
What We Offer
  • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesRetail

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Operations and Process Excellence ManagerOperations Manager - Mall of the Emirates, WomanOperations manager – Contracting Division (ALC)Assistant Manager - Events Operations - Global Village - Dubai Holding EntertainmentSupply Chain Market Operations Manager, MENAT "Temporary Role"Assistant Operations Manager (Hotels or Holiday Homes)Operations Executive | Al-Futtaim Automotive | BYD

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Manager - Fulfilment Operations Management

Dubai, Dubai Majid Al Futtaim

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Job Description

Manager - Fulfilment Operations Management

Join to apply for the Manager - Fulfilment Operations Management role at Majid Al Futtaim

Manager - Fulfilment Operations Management

Join to apply for the Manager - Fulfilment Operations Management role at Majid Al Futtaim

JOB TITLE

Manager - Fulfilment Operations Management | MAF Digital Retail | Corporate Head Office UAE

JOB TITLE

Manager - Fulfilment Operations Management | MAF Digital Retail | Corporate Head Office UAE

Role Summary

The Manager – Fulfilment Operations Management oversees the performance of Majid Al Futtaim Retail's digital fulfilment operations to enhance customer experience, improve KPIs, and ensure scalable, profitable operations across fulfilment centres. The role involves planning, analysing, and developing insights to drive efficiency and build sustainable, innovative fulfilment capabilities to support business growth.

ROLE PROFILE

  • Monitor and improve Fulfilment Customer Experience metrics (on-time handover to last Mile, customer delay complaints %, Picking quality), Cost metrics (Fulfilment CPO etc.) as well as operational efficiency such as Pickrate for all stores in allotted coun
  • Support on effort across the fulfilment operations (analysis, planning, performance, etc) leveraging operational reports and conducting continuous on-ground audit and work closely with the fulfilment owners
  • Develop operational compliance guidelines and enforce adoption of processes and product capabilities
  • Perform regular review of operational manpower allotment in the country to ensure we support projected volumes and optimal operating costs
  • Monitor business processes ensuring compliance, identify areas of improvements based on operational challenges to increase the operational KPIs, share continuous feedback of the process alignment with stakeholders a
  • Support on performing regular audit of various processes and databases for the Fulfilment Operations function in order to identify gaps and risks, and propose corrective actions
  • Contribute to the review and update of the Fulfilment Operations function policies and procedures related and ensure it is implemented and reported on as a part of the policies and procedures for the Fulfilment Operations function
  • Ensure the implementation of MAF Retail's corporate policies and relevant procedures

Requirements
  • Bachelor's degree in supply chain management or related field
  • 6+ years of experience in e-Commerce Grocery managing e-Commerce operations development and/or implementation with experience in Product Design
  • knowledge of e-Commerce ecosystem and value chain from both a business and a technical standpoint
  • Exceptional product management and business strategy planning skills; Strong Quantitative and Analytical skills

What We Offer
  • At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Retail

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Get notified about new Operations Manager jobs in Dubai, Dubai, United Arab Emirates.

Operations and Process Excellence Manager Operations Manager - Mall of the Emirates, Woman Operations manager – Contracting Division (ALC) Assistant Manager - Events Operations - Global Village - Dubai Holding Entertainment Supply Chain Market Operations Manager, MENAT "Temporary Role" Assistant Operations Manager (Hotels or Holiday Homes) Operations Executive | Al-Futtaim Automotive | BYD

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Middle East Area Operations Management Senior Vendor Inspector

Abu Dhabi, Abu Dhabi RINA

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Job Description

3 days ago Be among the first 25 applicants

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RINA is currently recruiting for a Middle East Area Operations Management Senior Vendor Inspector to join its office in Abu Dhabi within the Energy Procurement Solutions Division.

Mission

A Senior Vendor Inspector not only performs advanced inspection tasks but also takes mentoring, and continuous improvement responsibilities.

Key Accountabilities

'1. Mentorship and Supervision:

  • Provide mentorship to the junior Expediters, if applicable, ensuring that all team members are aligned with project goals and timelines.
  • Oversee and coordinate inspection activities to ensure efficiency and consistency within the team.
  • Technical Expertise:
  • Possess advanced technical knowledge and expertise in the relevant industry, materials, and inspection methodologies.
  • Stay updated on industry standards, regulations, and emerging technologies to enhance the inspection process.
  • Operate for complex customer and critical large-scale projects
  • Process Improvement:
  • Identify opportunities for process improvement within the inspection workflow.
  • Implement best practices to optimize efficiency, accuracy, and overall effectiveness of the inspection process.
  • Training and Development:
  • Train and mentor junior inspectors, sharing knowledge and providing guidance on complex inspections.
  • Develop and conduct training programs to enhance the skills and competencies of the inspection team.
  • Quality Management:
  • Take a lead role in quality management processes, ensuring that inspection activities align with organizational quality objectives.
  • Implement and monitor quality assurance measures to enhance the reliability of inspection outcomes.
  • Advanced Document Review:
  • Conduct in-depth reviews of complex technical and quality documents, providing critical insights and recommendations for improvement.
  • Ensure that documentation complies with the highest standards and is suitable for regulatory requirements.
  • Root Cause Analysis:
  • Conduct thorough root cause analyses in cases of non-conformance or quality issues.
  • Implement corrective and preventive actions to address identified root causes and prevent recurrence.
  • Regulatory Compliance:
  • Stay abreast of regulatory changes and ensure that inspection processes align with evolving industry standards and regulations.
  • Collaborate with regulatory bodies to ensure compliance and obtain necessary certifications.

Education

High School Diploma/GED

Qualifications
  • Certified Welding Inspector (CWI) – AWS or equivalent.
  • Non-Destructive Testing (NDT) Certifications – Level II or III (ASNT, ISO 9712, PCN, or equivalent) in methods such as UT, RT, MT, PT.
  • ISO 9001:2015 Lead Auditor Certification – for quality management system auditing.
  • API Certifications (e.g., API 510, API 570, API 653) – for inspectors working in Oil & Gas.
  • Coating Inspection (NACE or FROSIO Certification) – if coatings and corrosion protection are relevant.
  • Pressure Equipment Directive (PED) or ASME Inspection Certification – for those involved in pressure vessel inspections.

Competencies
  • ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
  • BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
  • CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
  • EARN TRUST - Take everyone's opinion into account and remain open to diversity
  • MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
  • MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
  • PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
  • PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
  • THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Job function Sales and Business Development
  • Industries Mechanical Or Industrial Engineering, Environmental Services, and Information Technology & Services

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Regional Sales Manager (AI Video Analytics)

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Manager - Operations & Support Services - Mamoura British Academy Residential College Operations Manager - Residential Education (Fixed - Term for 3 years)

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Compressor Regional Project Development Manager (RPDM)

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Asset Management, Operations Manager MENA

HSBC

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Job Description

Asset Management, Operations Manager MENA (ID: 000LMMM)

Some careers grow faster than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC Asset Management (AM) is the investment management business of the HSBC Group. We invest on behalf of retail and private banking clients, financial intermediaries, corporate and institutional investors globally. Our investment offering covers all asset classes across equities, fixed income, liquidity, multi-asset, and alternative investment asset classes. We manage these across active and passive management, smart beta and factor-based investing. Assets under Management in excess of USD $800 billion on behalf of our clients.

The Operations Manager will support the Chief of Operations and Finance Officer (CofOF) for AM MENA in overseeing and ensuring the efficient flow of feeder fund operations, performance supervision of service providers, and other related activities in support of the AM Dubai Branch operations. The Operations Manager will report functionally and at an entity level to the Chief of Operations and Finance Officer of HSBC Investment Funds (Luxembourg) S.A. - Dubai Branch. Duties & Responsibilities:

  • Work collaboratively with other members of the Asset Management teams, Global Lines of Businesses, Functions, and DBS to ensure market competitive AM operations and overall client service excellence for AM MENA.
  • Support in the preparation of due-diligence reports of service providers and providing backup support to the Investment Manager regarding fund management.
  • Plan, coordinate, and manage business contingency planning and reporting for the UAE Branch.
  • Oversee infrastructure and IT support provided by various parts of the HSBC Group that may impact fund management operations.
  • Maintain effective relationships with key stakeholders both within and outside HSBC.
  • Ensure all operational processes relevant to the AM Branch are documented and conducted in compliance with all laws, rules, regulations, and procedures, following best market practices.
  • Ensure control activities are aligned with Group standards and regulatory requirements.
  • Support internal and external audit and regulatory inspection processes, ensuring issues are addressed within deadlines and control requirements.
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Operations for Healthcare Management Consultancy

Dubai, Dubai Ontime Group

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Job Description


Ontime Group is looking for a detail-oriented Operations professional to join our growing Healthcare Management Consultancy division. In this role you will be responsible for streamlining operations and ensuring the effective delivery of consulting services to our healthcare clients.

Responsibilities:
  1. Oversee daily operations of the healthcare management consultancy ensuring efficiency and quality
  2. Collaborate with consultants and healthcare professionals to strategize service delivery
  3. Develop and implement operational policies and procedures to improve service outcomes
  4. Monitor project progress and performance metrics to meet client expectations
  5. Manage resource allocation and ensure staff are well-trained and supported
  6. Conduct regular reviews of operational processes for continuous improvement
  7. Assist in client relationship management and communication
  8. Contribute to the development of marketing and business strategies
  9. Prepare reports and presentations for internal and external stakeholders
Requirements
  1. Proven experience in operations management preferably in a healthcare consultancy or related field
  2. Strong understanding of healthcare systems and management practices
  3. Excellent organizational and time-management skills
  4. Strong leadership and team management abilities
  5. Exceptional communication and interpersonal skills
  6. Ability to analyze data and implement process improvements
  7. Proficiency in project management and operational tools
  8. A degree in healthcare management, business administration, or a related field is preferred
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Maintenance Operations Supervisor - Property Management Solutions

Dubai, Dubai Glow Beauty On Demand

Posted 2 days ago

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Maintenance Operations Supervisor - Property Management Solutions


Job Title
Maintenance Operations Supervisor - Property Management Solutions Dubai UAE
Job Description
Maintenance Operations Supervisor - Property Management Solutions Dubai UAE
Role Summary
Keyper is seeking a skilled Maintenance Operations Supervisor to oversee maintenance activities, vendor management, and revenue-generating projects. This role is critical in ensuring operational efficiency, timely resolution of service requests, and high-quality service delivery for property owners and tenants. If you have strong leadership, vendor coordination experience, and a tech-driven mindset, this is an excellent opportunity to join an innovative real estate technology company.
Employment Overview
Job Location: Dubai, UAE
Industry: Real Estate
Function: Facilities Management
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You ll Do
* Manage vendor relationships, monitor performance, and ensure on-time service delivery
* Review and approve vendor quotes promptly to avoid delays
* Oversee vendor payments and maintain structured payment tracking
* Expand vendor network to improve service quality and coverage
* Supervise maintenance tickets, ensuring compliance with turnaround time (TAT) benchmarks
* Coordinate major maintenance and renovation projects from initiation to completion
* Identify and develop revenue opportunities, including service agreements and preventive maintenance contracts
* Generate and share regular reports on operational performance and financial impact
* Lead maintenance teams to improve workflow efficiency and vendor coordination
* Ensure transparent communication with internal teams, landlords, and tenants
* Utilize CRM and reporting tools (Salesforce preferred) for data-driven decision-making
Ideal Profile
* Bachelor s degree in Facility Management, Property Management, or Engineering
* Minimum 3 years experience in property maintenance operations or vendor management within real estate
* Strong experience in managing contractors and operational workflows
* Proficient in CRM tools (Salesforce preferred) and reporting systems
* Excellent leadership, communication, and negotiation skills
* Strong problem-solving skills with a proactive approach to operational challenges
* Fluency in English required; Arabic proficiency preferred

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head of unmanned traffic management operations

Dubai, Dubai Flightjobs / DVV Media

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Job Description

Live your potential with DFS Aviation Services

We are part of the DFS Group, one of the largest air navigation service providers worldwide. We focus on providing air navigation services, software solutions, consulting, and training to airports and air navigation service providers globally. As a modern aviation company, we combine proven experience with innovative ideas. We uphold high-quality standards, maintain a lean organization, foster international connections, and pursue honest ambitions. We offer our employees challenging, creative roles with one of the most secure and attractive employers in Dubai, in one of the most exciting industries.

Discover What's Possible

DFS Aviation Services is seeking a dedicated, experienced, and innovative UTM Manager to join our team in Dubai, UAE, working with our strategic partner Dubai Air Navigation Service (DANS). This role offers an opportunity to make a significant impact on trainees within a collaborative and supportive environment, with opportunities for professional development and growth.

This position will be based at Dubai Air Navigation Services (DANS), which provides air navigation services at four UAE airports, including the world's busiest for international passengers. DANS's mission is to empower and develop its personnel to deliver world-class air navigation services, surpass standards, and lead global innovation.

Your Responsibilities

The role involves providing strategic leadership, vision, and direction for the UTM department, ensuring safe, efficient, and fair management of UAV traffic, and developing a comprehensive UTM strategy aligned with national and organizational goals. The Head of UTM will lead innovation, ensure compliance with regulations, and foster stakeholder collaboration to position the UAE as a UTM leader. The role also oversees the Airspace Management Cell (AMC), optimizing operations, advancing systems, and managing risks for seamless airspace management.

Key Accountabilities include:

Strategic Leadership :

  • Define and implement a visionary UTM strategy aligned with national and global trends.
  • Develop policies, frameworks, and best practices to enhance the UTM ecosystem.
  • Represent the organization in international forums, contributing to global UTM standards.

Operational Oversight :

  • Ensure smooth daily UTM operations, addressing challenges and mitigating risks.
  • Integrate new technologies and innovative solutions to improve efficiency.
  • Establish KPIs to monitor and improve operational performance.

Interdepartmental Coordination :

  • Coordinate effectively across departments, aligning with organizational goals.
  • Act as liaison between UTM and units like Safety, Engineering, and Public Affairs.

Regulatory Compliance :

  • Ensure all UTM activities comply with relevant regulations.
  • Collaborate with authorities to shape policies supporting UTM development.

Stakeholder Engagement :

  • Build strategic partnerships with government, industry, and international bodies.
  • Represent UTM in high-level meetings and public forums.

Innovation and System Advancement :

  • Identify emerging technologies to enhance UTM capabilities.
  • Support research and development to position the UAE as a UTM innovation hub.

Team Leadership and Development :

  • Lead, mentor, and develop the UTM team, fostering innovation and collaboration.
  • Address skill gaps with targeted training.

Risk Management and Emergency Response :

  • Implement risk management frameworks.
  • Lead emergency response efforts to ensure safety and swift incident resolution.

Performance Monitoring and Reporting :

  • Establish performance metrics and oversee evaluations.
  • Provide strategic reports and recommendations to leadership.

Department Budgeting :

  • Assess financial needs and develop budget proposals.
  • Monitor expenditures to ensure resource efficiency.
  • Justify additional funding with data-driven arguments.

What you get

  • An excellent salary package compared to industry standards.
  • Annual airfare allowance, contribution to children's education, comprehensive medical insurance, and life insurance.
  • Work-life balance with fair shift models, working hours, and generous leave.
  • A professional corporate culture focused on staff and client needs.
  • Sunny weather.

Education :

  • Bachelor's degree in Aerospace Engineering, Air Traffic Management, or related field, or equivalent experience.

Experience :

  • At least 10 years in aviation, with 5+ years in leadership roles.
  • Deep knowledge of UTM systems, technologies, and regulations.
  • Experience managing large teams and complex operations.
  • Proven stakeholder engagement and policy advocacy skills.

Skills :

  • Strategic vision and leadership.
  • Analytical, decision-making, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in UTM platforms, project management, and data analysis tools.
  • Project and budget management expertise.

Working @ DFS

Working with DFS Aviation Services means being part of a diverse, dynamic team passionate about aviation safety and efficiency. Since 2017, our team has grown to over 400 professionals across 17 locations in 6 countries, working collaboratively to keep the skies safe for everyone.

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Asset Management, Operations Manager MENA | Dubai, UAE

Dubai, Dubai HSBC

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Asset Management, Operations Manager MENA

Asset Management, Operations Manager MENA

Asset Management, Operations Manager MENA (ID: ID: 000LMMM)
Some careers grow faster than others.
If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
HSBC Asset Management (AM) is the investment management business of the HSBC Group. We invest on behalf of retail and private banking clients, financial intermediaries, corporate and institutional investors globally. Our investment offering covers all asset classes across equities, fixed income, liquidity, multi-asset, and alternative investment asset classes. We manage these across active and passive management, smart beta and factor-based investing. Assets under Management in excess of USD $800 billion on behalf of our clients.
The Operations manager will support the Chief of Operations and Finance Officer (CofOF) for AM MENA in overseeing and ensuring the efficient flow of feeder fund operations, performance supervision of service providers and other related activities in support of the AM Dubai Branch operations.
The Operations manager will report functionally and at an entity level to the Chief of Operations and Finance Officer of HSBC Investment Funds (Luxembourg) S.A. - Dubai Branch.
Duties & Responsibilites:
• Will work collaboratively with other members of the Asset Management teams, Global Lines of Businesses, Functions and DBS to ensure market competitive AM operations and overall client service excellence for AM MENA.
• Support in the preparation of due-diligence reports of services providers and providing back-up support to the Investment Manager with regards to fund management.
• Plan, co-ordinate & manage the business contingency planning and reporting for the UAE Branch.
• Responsible for overseeing the infrastructure and IT support provided by various parts of the HSBC Group that may impact fund management operations.
• Ensures effective relationship with key stakeholders both within and external to HSBC.
• Ensure that all operational processes relevant to the AM Branch are documented and conducted in compliance with all laws, rules, regulations and procedures, in accordance with best market practice.
• Ensure that control activities relevant to the role are consistent with Group standards & regulatory requirements.
• Support the processes relating to internal and external audits and regulatory inspections - including ensuring that all identified issues are addressed in accordance with expected deadlines and group control requirements.
Requirements
Qualifications & Experiences:
• Graduation degree is REQUIRED- to secure a UAE Visa and Work Permit.
• Seasoned professional with a technical understanding of middle/back-office operations, ideally within a global financial services organization and/or Asset Management company.
• Thorough understanding of the operational cycle of fund management, including the interactions with key parties such as Fund Administrators, Custodians and Transfer Agents.
• Familiarized with the investment management process and oversight of funds.
• Knowledge of technology applications and system integrations, and how they improve workflow efficiency in the context of fund management.
• Experience in the preparation of due diligence reports and dashboards to enable operational efficiency.
• Experience with asset management products is ideal.
• Understanding of operational risks and controls within a middle/back-office operations environment.
• Proven ability to promptly manage system / process shortcomings to mitigate impact to customer experience.
• Experience in working in a complex matrix environment.
• Proven ability to proactively and constructively engage with senior management, clients, regulators, auditors and service providers.
Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) - hence in line with the term of work permit, a 4 years' contract would be issued
For further details and application information please visit our careers site, searching under reference number.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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