3196 IT Support jobs in united-arab-emirates

IT Operations Specialist

We are seeking a highly skilled IT Operations Specialist to join our team. The successful candidate will be responsible for ensuring the stability and optimal performance of Finacle 11x and related applications.

• Production support and proactive monitoring of Finacle systems
• Troubleshooting and issue resolution while adhering to SLAs
• Maintaining accurate and timely resolution of production issues and performing root cause analysis for long-term fixes

• Finacle experience: Minimum 3 years of experience with Finacle 10x or higher versions
• Database proficiency: Strong knowledge of Oracle SQL and PL/SQL
• Unix/Linux skills: Hands-on experience with Unix/Linux commands
• Application support: Proven experience in proactive monitoring, troubleshooting, incident analysis, and root cause analysis (RCA) for application-related issues
• SLA adherence: Experience in ensuring production issue resolution within SLA timelines
• Workflow configuration: Experience in workflow maintenance and configuration
• ITIL knowledge: Familiarity with ITIL processes for incident, problem, and change management

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

A fast-paced and dynamic work environment with a team of experienced professionals who share your passion for delivering high-quality results.

Job Summary:

We are currently seeking an experienced IT professional to fill the role of IT Coordinator . The ideal candidate will be responsible for upholding our organization's policies and procedures, protecting company assets, and addressing customer service needs.

The IT Coordinator will collaborate with other technical personnel to troubleshoot and resolve complex technical issues related to computer software and systems, internet access hardware, and peripheral equipment. They will refer major problems or defective products to vendors/technicians, respond to program error messages, and enter commands and activate controls on computer and peripheral equipment.

In addition, the IT Coordinator will inspect, test, and diagnose computer equipment and systems, maintain inventory of technology devices, and provide network communications support. They will also maintain and upgrade hardware, software, and website technical architecture related to hardware and telecommunication connectivity, perform system backups, and provide end-user support.

The successful candidate will have at least 1 year of relevant work experience, a high school diploma or equivalent, and strong communication skills. We offer a diverse and inclusive work environment, and we are committed to being an equal opportunity employer.

Responsibilities:

• Uphold all organizational policies and procedures
• Protect company assets
• Address customer service needs
• Collaborate with other technical personnel to troubleshoot technical issues
• Refer major problems or defective products to vendors/technicians
• Respond to program error messages
• Enter commands and activate controls on computer and peripheral equipment
• Inspect, test, and diagnose computer equipment and systems
• Maintain inventory of technology devices
• Provide network communications support
• Maintain and upgrade hardware, software, and website technical architecture
• Perform system backups
• Provide end-user support

Preferred Qualifications:

Education: High school diploma or equivalent.

Work Experience: At least 1 year of relevant work experience.

Supervisory Experience: No supervisory experience.

Certifications/Licenses: None.

We are seeking a highly skilled and experienced Application Support Engineer to join our team. As the primary point of contact for end-user issues, requests, and incidents, you will be responsible for ensuring optimal system performance and restoring service in a timely manner.

Your key responsibilities will include conducting root cause analysis, problem determination, workaround resolution, and major incident management. You will also liaise with application vendors to resolve incidents and requests, and perform routine tasks assigned by team leads or managers.

Additionally, you will regularly update database security and enhance database systems performance and efficiency. You will have expertise in writing SQL queries and possess knowledge of system and network administration.

We are seeking a skilled professional for the role of ERP System Support Specialist.

Based in Dubai/Abu Dhabi UAE, this exciting opportunity requires an individual with expertise in SAP ECC6 core modules and industry-specific knowledge.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience working in a team environment.

Key qualifications include:

• SAP Expertise: Minimum 3 years of experience in one SAP ECC6 core module (FICO, PP, MM, SD, PM, or CS).
• Industry Insights: A background in the manufacturing domain, with experience setting up industry-specific SAP activities.
• Technical Acumen: Knowledge of SAP and Non-SAP integrations (PLM, MES) and SAP certifications are preferred.
• Global Perspective: Experience working with onshore-offshore delivery models and managed service providers.
• Education: Bachelor's degree (required) or Master's degree (preferred) in Computer Science, Business Administration, or a related field.

Preferred qualifications include:

• SAP certification in a core module.
• Hands-on experience with two full lifecycle implementation projects.
• Fluency in French and English.

Responsibilities will include:

• Delivering support and troubleshooting for SAP ECC applications.
• Assisting users with SAP functionality to ensure efficient operations.
• Monitoring system alerts and interfaces to mitigate risks to system performance and data integrity.
• Developing and maintaining comprehensive documentation.
• Collaborating with internal teams and external partners to resolve issues and enhance services.
• Identifying opportunities to streamline processes and improve service efficiency.

The AV Support Engineer plays a pivotal role in providing expert support to customers utilizing AV/VC systems. This position requires close collaboration with internal teams, contractors, and integrators to troubleshoot complex integrated systems.

Key responsibilities include on-site troubleshooting, effective communication with manufacturers and vendors, and maintaining detailed records of ticket documentation.

• Proven experience in the AV sector with a track record of commissioning, configuring, troubleshooting, or installing corporate AV systems
• Exceptional problem-solving and diagnosis skills with a strong understanding of signal flow
• Excellent customer-facing skills and proficiency in English
• Strong prioritization and organizational skills with attention to detail
• Avixa CTS, CTS-I, or CTS-D certification or equivalent

• Collaborate with internal teams to resolve system issues through effective communication and troubleshooting
• Communicate with customers and stakeholders through timely and informative ticket documentation
• Manage local inventory and coordinate with vendors for equipment repair or replacement
• Provide valuable feedback and process improvement suggestions to enhance operational efficiency

We are seeking a highly skilled ATM Switch Technical Support Analyst to join our team in Dubai.

This role is responsible for providing maintenance and support to ATM Switch and Self Service Terminals related applications, ensuring service availability as per assigned SLAs and ITD systems/services availability report.

1. Investigate and resolve day-to-day problems/errors with ATM Switch and Self Service Terminals and related applications, tracking and reporting incidents through approved processes.
2. Work proactively to ensure that none of the systems are out of support, following up and tracking vendor support issues and responding to incident tickets in a timely fashion.

To be successful in this role, you will need:

• 8 years experience in an IT environment, with specialized experience in the assigned application portfolio and respective business domain, including a minimum 5 years in a relevant role.

• Domain knowledge of ATM/CCDM and related applications.
• Technical/functional understanding of assigned application portfolio.
• Excellent communication skills (both up and down stream).

We are seeking a highly skilled Business System Support Specialist to join our team. As a key member of our support infrastructure, you will play a critical role in ensuring the smooth operation of our business systems and software.

• Provide first-line technical support for all Business System related issues and requests.
• Respond to user emails in a timely and professional manner, ensuring that all queries are addressed promptly and effectively.
• Escalate complex technical problems to senior staff or outside vendors as needed, working closely with stakeholders to resolve issues efficiently.
• Act as the primary contact for all outside agents in all computer technology-related matters, providing expert guidance and support as required.
• Install, configure, and troubleshoot software applications, ensuring seamless integration with our existing infrastructure.
• Manage Active Directory accounts and permissions, maintaining accurate records and ensuring compliance with company policies.
• Maintain all users' access requests and authorizations, ensuring that access levels are appropriate and up-to-date.
• Perform regular system backups and monitor storage usage, identifying potential issues before they impact system performance.
• Implement security measures to protect data from unauthorized access, working closely with IT security teams to ensure robust defenses.
• Stay up-to-date on industry trends and best practices, applying new knowledge and skills to improve our systems and processes.
• Train new users on company IT policies and procedures, providing clear guidance and support to ensure effective adoption.
• Respond to all users' requests and provide them with adequate support, ensuring that all queries are addressed promptly and professionally.
• Understand all departmental working procedures and perform related tasks as described, working collaboratively with colleagues to achieve common goals.
• Ensure that all software runs smoothly, without errors, with optimal response times, and functions according to specifications.
• Assist with special projects as needed, leveraging your skills and expertise to drive success.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 0-2 years of professional experience in a Business System support role, with a proven track record of delivering high-quality results.
• Familiarity with cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc., is an asset.
• Excellent problem-solving, analytical, and decision-making skills, with the ability to work independently and collaboratively.
• Strong communication, interpersonal, and customer service skills, with the ability to build strong relationships with stakeholders.
• Ability to work in a fast-paced environment, with the ability to adapt to changing priorities and deadlines.
• Ability to work under strict supervision, with the ability to receive feedback and coaching as needed.

If you meet the above requirements, kindly submit your updated CV and notice period for review. Only shortlisted candidates will be contacted and invited for an interview.

Job Title: Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team. This role will provide technical support for various applications and systems, ensuring seamless operation and resolving complex issues.

Key Responsibilities:

• Provide timely and effective technical support for software applications, hardware, and network infrastructure.
• Analyze and resolve technical problems using problem-solving skills and expertise.
• Collaborate with cross-functional teams to identify and implement solutions.
• Develop and maintain documentation on technical procedures and best practices.
• Stay up-to-date with the latest technologies and trends in the field.

Required Skills and Qualifications:

• 5+ years of experience in a relevant technical position.
• Excellent knowledge of application production support within the ITIL Framework.
• Hands-on experience in application trouble shooting, configuration, and maintenance.
• Proficient in writing advanced Hive queries and knowledgeable about relational and non-relational databases.
• Experience with Unix Command and reporting tools like Power BI and Tableau.

Benefits:

• Opportunity to work on a roster basis, including weekends and nights.
• Chance to work with a diverse range of applications and systems.
• Professional development and growth opportunities.

Others:

• This is a contract position.
• The ideal candidate will have a strong understanding of IT services and IT consulting industries.
• Referrals increase your chances of interviewing by 2x.

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We're seeking a skilled and reliable technical support specialist to provide top-notch assistance to our clients and employees.

This role is responsible for troubleshooting and resolving technical issues in a timely and efficient manner, ensuring a seamless experience for all users.

• Troubleshoot hardware and software problems using your excellent analytical skills and ability to provide clear instructions.
• Respond to support requests via phone, email, and chat, delivering prompt and effective solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.

Required Skills and Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills , both verbal and written.

Benefits:

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Seniority level and Job Function:

Mid-Senior level with expertise in Information Technology industry.