10 Dnata jobs in the United Arab Emirates

Customer Service Coordinator

We are seeking a Customer Service Coordinator to join our team. The successful candidate will be responsible for delivering high-quality service to passengers in check-in, boarding, special services, transfer, and arrivals.

Main Responsibilities:

• Monitor passenger flow and queue times, providing assistance and adjusting desk allocation as required.
• Ensure proper enforcement of flight opening/closure times, baggage policies, credit checks, and documentation requirements.
• Provide assistance and information to passengers and relevant stakeholders as necessary.
• Assist passengers through security, immigration, and transfer areas offering assistance with baggage and flight connections as required.

Qualifications:

• High school diploma or equivalent.
• Fluent in English (other languages an advantage).
• Minimum 2 years' experience working in airline operations is desirable.

Benefits:

This role offers the opportunity to work in a dynamic and fast-paced environment, interacting with passengers from diverse backgrounds. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong commitment to customer satisfaction.

Working Conditions:

The selected candidate will be expected to work variable shifts, including evenings, weekends, and public holidays, as per company requirements. The position requires flexibility, resilience, and adaptability in response to changing passenger volumes and operational demands.

We are seeking highly motivated and organized professionals to join our team as Aviation Coordinators.

The successful candidate will have the opportunity to work in a dynamic environment, coordinating airport services and providing exceptional customer service to passengers.

• Coordinate check-in, boarding, and special services processes to ensure smooth passenger processing.
• Monitor and adjust desk allocation, manpower, and other resources to optimize passenger flow and queue times.
• Ensure compliance with flight opening/closure times, baggage policies, credit checks, and documentation requirements.
• Provide assistance and information to passengers and relevant stakeholders as needed.
• Assist passengers through security, immigration, and transfer areas, offering assistance with baggage and flight connections when required.
• Ensure safe and secure passenger embarkation and disembarkation processes, monitoring turnaround handling and baggage activities within company and regulatory safety and security guidelines.

• High School Diploma or equivalent.
• Fluent English language skills (other languages an asset).
• Minimum 2 years' experience working in airline operations (desirable).

• A competitive salary.
• Child allowance.
• Variable shift pattern (4-On 4-Off/5-On 2-Off).

• Customer Focus.
• Teamwork.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Resilience & Flexibility (Can-do attitude).

Reads and complies with Company's Information Security policies, diligently reporting any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in day-to-day business operations.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

MAIN OBJECTIVE OF ROLE To consistently deliver high-quality service to flydubai passengers in check-in, boarding, special services, transfer, and arrivals, ensuring smooth and efficient passenger processing throughout all stages and provide assistance in overseeing ground handling. KEY RESPONSIBILITIES Monitors the economy product on a rotating basis, at Check-In, Departures, Transfer Desk or Arrivals. Sets up check-in area and ensure correct allocation of desks, manpower and other resources for economy passengers. Monitors passenger flow and queue times, providing assistance and adjusting desk allocation as required. Ensures proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements. Provides assistance and information to passengers and relevant stakeholders as necessary. Ensures the timely commencement and close out of boarding process to ensure on-time performance. Assists passengers through security, immigration and transfer areas offering assistance with baggage and flight connections as required. Ensures safe and secure passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines. Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary. Liaise with all stakeholders and assist passengers in case of delays or disruption. Implements company policies, processes and procedures. Pattern: Variable ( 4-On 4-Off/5-On 2-Off) QUALIFICATIONS High School Diploma Fluent in English (other languages an advantage) Minimum of 2 years experience working in airline operations is desirable 2 - 4 years COMPETENCIES Customer Focus Teamwork Effective Communication Personal Accountability & Commitment to achieve Resilience & Flexibility (Can do attitude) ISR REQUIREMENTS Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

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At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About the role

As an Assistant Manager, Airport Services, you will be responsible for team success by agreeing, implementing and monitoring individual and team objectives whilst ensuring company policies, procedures, and brand standards are adhered to. You will ensure team member’s uniform and personal appearances are clean and professional, maintain confidentiality of information, and protect company assets, as well as be responsible in helping the operation run smoothly, to help team to work together and get the best results. You will also organize the team and its workload and make sure performance is kept to a really high standard, plus develop the team to ensure delivery of consistent performance, adequate product knowledge and being customer-focused, and understand team member’s problems and weaknesses and address them in a courteous and polite manner.

About you

The successful candidate will have a minimum of 2 years' experience in a similar role, and will be efficient with communicating effectively both verbally and in writing, and will have experience enhancing team member’s ability to use technical knowledge required for daily operations. You will be able to make effective judgments and decisions required and inspire the team with clear vision and purpose. You will also be able to handle operations under pressure being calm and composed, and identify the steps to be taken to achieve objectives.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Press Tab to Move to Skip to Content Link

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.

About the role

As an Assistant Manager, Airport Services, you will be responsible for team success by agreeing, implementing and monitoring individual and team objectives whilst ensuring company policies, procedures, and brand standards are adhered to. You will ensure team member's uniform and personal appearances are clean and professional, maintain confidentiality of information, and protect company assets, as well as be responsible in helping the operation run smoothly, to help team to work together and get the best results. You will also organize the team and its workload and make sure performance is kept to a really high standard, plus develop the team to ensure delivery of consistent performance, adequate product knowledge and being customer-focused, and understand team member's problems and weaknesses and address them in a courteous and polite manner.

About you

The successful candidate will have a minimum of 2 years' experience in a similar role, and will be efficient with communicating effectively both verbally and in writing, and will have experience enhancing team member's ability to use technical knowledge required for daily operations. You will be able to make effective judgments and decisions required and inspire the team with clear vision and purpose. You will also be able to handle operations under pressure being calm and composed, and identify the steps to be taken to achieve objectives.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Job title
Senior Airport Services Agent - Abu Dhabi
Ref #
223241
Location
United Arab Emirates - Abu Dhabi
Job family
Not Specified

• Closing date: 31-Aug-2025
  

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.
  

• Bachelors degree with at least 1 year of relevant experience in Airport Operations of a leading airline.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• DCS experience and knowledge of ticketing is an advantage for this job
• Able to manage mishandled baggage services, including service recovery situations with customers.
• Ideally completed courses in Passenger Handling and Customer Services
• High level of computer literacy
• Excellent customer focus and service delivery.
  

We are seeking a highly skilled Passenger Service Coordinator to join our team. In this role, you will be responsible for ensuring the smooth operation of ground handling tasks and assignments, including check-in, boarding, baggage management, and assisting passengers.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong attention to detail. You will also be responsible for coordinating with stakeholders to ensure seamless operations and upholding high service standards in compliance with regulations and airline expectations.

Key Responsibilities:

• Preparation of charge notes against published tariff and cash collection if applicable.
• Preparation of excess baggage coupons or miscellaneous coupons if applicable.

Process:

1. Greet and welcome passengers and guide them to the appropriate areas.
2. Checking passengers identification, travel documents verification, and tickets and issuing boarding passes.
3. Weighing, labelling, and loading passengers luggage and ensuring that they comply with the baggage allowance and security regulations.
4. Assign counters and ensure appropriate stationery is available as per airlines requirements. Ensure all counter systems are operational and ready before commencement of check-in activities.
5. Providing information and assistance to passengers regarding flight schedules, gate changes, delays, cancellations, airlines travel requirements and other travel-related informations.
6. Coordinate with internal and external stakeholders to ensure smooth and efficient operations and passenger flow.
7. Assisting passengers with special needs, such as wheelchair users, unaccompanied minors, or passengers with medical conditions.
8. Following safety and security procedures and reporting any incidents or breaches.
9. Performing ground handling functions based on skills and experience such as BMA, Gates, Ramp, Check-in, Load Control, Baggage Reconciliation.
10. Preparation of reports, documents filing, preflight editing and any other ops related task advised by ground handling supervisor.
11. Supervision at baggage build up area and Preparation of manual BRS.
12. Coordination & Supervision of aircraft loading & offloading at Ramp.
13. Meeting aircraft upon arrival, assisting crew and assisting passengers in arrival hall.
14. Assist GH Supervisor in their duties & other official duties as instructed.
15. With a valid UAE license, may apply for GSE/GSV training, complete the assessments, and obtain an ADP to support operations and multitask.
16. Deliver Services as per the Standard Ground Handling Agreement and expectations.
17. Ensure upkeep of all terminal facilities & manage que at all passenger processing zones.
18. Provide exceptional services to VIP/CIP/PRM.
19. Floor management, FIDS management and coordinate for trolley management.
20. Ramp functions, security, and safety adherence (FOD management & Equipment Pre inspections).
21. Emergency response awareness, coordination, and familiarization.
22. Manage porters, loaders, equipment operators and cabin appearance staff.
23. Coordinate for MHB and familiar with world tracer.

Qualifications and Requirements:

The ideal candidate will possess the following qualifications and requirements:

• Graduate and fluent in English language (both spoken and written).
• Excellent written and verbal communication skills in English (Arabic is an added advantage).
• Diploma or certification in Ground handling or Ground Operations preferred.
• Prior 01 year of work experience in aviation or customer services.
• Prior experience with reputed airline or hospitality industry is preferred (Load Control License, World Tracer, Dangerous Good and DCS knowledge will be added advantage).

Safety Accountability:

All staff has the following safety responsibilities and is accountable to their supervisor(s) and Head of Department:

• To comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah International Airport.
• To comply with the safety requirements detailed within their training.
• To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or system failure and to identify and report any situation of potential risk or concern affecting safety via one of the following means.
• Report directly to the Safety Department or an immediate supervisor.
• Submitting an Accident/ Incident Report.
• Support safety audits as and investigations as they occur.

At ExecuJet Middle East, we strive for delivering exceptional services in business aviation tailored to our clients and partners. Our primary goal is to create a fulfilling workplace by cultivating genuine relationships with passionate colleagues.

We are currently seeking a Ramp Agent to fill a vacancy within our Fixed Based Operation (FBO).

Ramp Agent

The ideal candidate will be responsible for tasks such as aircraft towing and push-backs, loading and unloading freight, delivering luggage to passengers, and servicing the aircraft as needed.

• A high school diploma or equivalent qualification is required
• A valid UAE driving license is necessary
• The ability to work under time constraints is essential
• Excellent problem-solving skills and attention to detail are required

Minimum of 2 years experience as a Ramp Agent is preferred

• Perform all ramp duties as directed by the Ramp Supervisor
• Load/offload and transport passenger and crew luggage
• Report accidents and incidents
• Liaise with Senior CSA to determine flight details and requirements
• Ensure timely and safe aircraft positioning for departures and arrivals
• Monitor tasks and assignments according to schedule and procedures
• Comply with all relevant rules, regulations, and procedures

Aviation background is essential.

Fluency in written and spoken English is mandatory. Additional languages advantageous.

• Professional
• Ability to work independently with minimal supervision

United Arab Emirates

About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. Since opening the iconic Jumeirah Burj Al Arab in 1999, Jumeirah has become renowned for its beachfront resorts, city hotels, and branded residences, offering distinctive Arabian luxury experiences for discerning travelers.

About the Hotel:

Jumeirah Emirates Towers is an architectural landmark in Dubai, featuring 400 rooms and suites, 15 restaurants and bars, Talise Fitness, Talise Spa, and luxury shopping at the Boulevard. The hotel offers event spaces including the Godolphin Ballroom and 16 meeting rooms, serving as a hub for business and leisure.

About the Job:

We are seeking an experienced Guest Services Executive to join the Cluster Airport Services team at Jumeirah Emirates Towers.

• Utilize upselling skills and adapt to business needs.
• Provide Meet & Greet services at Dubai International Airport for seamless guest arrivals and departures.
• Manage guest paging at the Jumeirah kiosk/lounge upon arrival.
• Assist guests from the lounge to their transportation.
• Offer guest refreshments at the Dubai Airport Terminal 3 lounge.
• Coordinate with transportation teams for prompt airport pickups.
• Assist with airline procedures for lost luggage follow-up and collection.

About You:

• Minimum two years of experience in a similar role within a luxury five-star hotel environment.
• Excellent English communication skills; additional languages are a plus.
• Proficiency in hotel operating systems.
• Experience in handling guest requests and exceeding expectations.
• Ability to quickly adapt to new work environments.

Benefits:

At Jumeirah, we foster a supportive community with benefits including accommodation, sports and leisure facilities, healthcare, professional development, and more.

• Inclusive work environment
• Learning & Development programs and career growth
• Internal mobility opportunities
• Colleague discounts worldwide
• Company-provided shared accommodation
• Healthcare and life insurance
• Paid leave and flights from your home country
• Performance incentives
• Tax-free salary in AED