844 Front Office jobs in the United Arab Emirates

Position Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Not Applicable

• Full-time

• Other
• Hospitality

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We are seeking a dedicated and service-oriented Front Office Assistant to join our team. In this role, you will play a vital part in delivering seamless guest experiences by providing a warm, professional welcome and ensuring smooth front desk operations. Your ability to anticipate needs, manage details, and uphold service standards will contribute to a lasting first impression for every guest.

Responsibilities:

• Welcome and assist guests with check-in, check-out, and throughout their stay
• Handle guest inquiries, requests, and concerns with grace and efficiency
• Maintain accurate room status and ensure seamless communication with housekeeping and other departments
• Uphold Marriott service standards to ensure an elevated guest experience
• Support the Front Office leadership team in daily operations as needed

Requirements:

• Previous front office or customer service experience in a hotel or luxury hospitality environment
• A composed, guest-first approach and excellent communication skills
• Confidence in handling systems and multitasking in a fast-paced setting
• A team player who values inclusivity, respect, and attention to detail
• Flexibility to work shifts, including weekends and holidays

What We Offer:

• A dynamic and inclusive work environment in one of Dubai's leading luxury resorts
• Opportunities for career growth and continuous learning
• Competitive salary and benefits package

At Kerzner International we strive to deliver exceptional experiences through connection empowerment precision care and warmth.

Inspired by the majesty and mystery of our properties our resorts are unique destinations full of life wonder and surprise.

We seek a customer service professional with attention to detail to join our Front Office team.

The successful candidate will provide efficient solutions and services to all guests offering information and assistance with special requirements.

Key responsibilities include ensuring smooth check-ins and check-outs processing cashiering transactions promptly and correctly and providing personalized service throughout the stay.

Applicants should have a bachelor's degree in Hospitality Management or relevant experience in a luxury property setting.

Familiarity with hotel reservation systems is essential and proficiency in multiple languages Russian Arabic Chinese French or German is advantageous.

We offer an exciting opportunity to grow and develop your career in a dynamic and innovative environment.

This position involves interacting with clients, providing exceptional customer experience and ensuring their satisfaction.

• Welcome and greet guests as they arrive at the office location.
• Direct visitors to the appropriate person or meeting rooms, ensuring timely resolution of queries.
• Handle incoming phone calls, respond to inquiries and forward messages efficiently.
• Maintain a clean and organized reception area with necessary stationery and supplies available.
• Provide accurate information in-person and via communication channels to ensure seamless interactions.
• Receive and distribute mail and deliveries promptly, handling logistics with care.
• Ensure office security by following established safety protocols and monitoring access effectively.
• Order front office supplies and manage inventory levels to prevent stockouts and maintain efficiency.
• Record office expenses and costs accurately, facilitating effective budget management.
• Perform various clerical tasks such as filing, photocopying and transcription as needed.

• A graduate degree in a relevant field is preferred.
• Minimum 2 years of experience in customer service roles, with a proven track record of success.

• Excellent verbal and non-verbal communication skills are crucial for this role.
• Patient, persistent and persuasive traits are essential for building strong relationships with clients.

Assist in ensuring a seamless and welcoming experience for visitors and guests by coordinating their arrival, directing them to the appropriate person or office, and maintaining security and telecommunications systems.

Key Responsibilities:

• Effectively greet and welcome guests upon arrival, fostering a warm and inviting atmosphere in the reception area.
• DIRECTLY VISITORS TO THE CORRECT DESTINATION, utilizing knowledge of office layouts and personnel locations.
• Answer incoming phone calls, provide timely and accurate information to callers, and perform tasks such as forwarding messages and making bookings.
• Maintain a well-organized and presentable reception area, including necessary stationery and materials, to reflect positively on the organization.
• Provide accurate and timely information to visitors and callers, either in-person or via email or other digital means.
• Receive, sort, and distribute daily mail and deliveries, ensuring prompt handling of correspondence.
• Maintain office security by adhering to safety procedures and controlling access through the reception desk, monitoring logbooks, and issuing visitor badges.
• Order front office supplies, manage inventory levels, and ensure stock is maintained to meet operational needs.
• Update calendars and schedules meetings, taking into account various time zones and conflicting schedules.
• Arrange travel and accommodations, prepare vouchers and itineraries as required, and book flights, hotels, and other travel arrangements.
• Record and track office expenses accurately, providing valuable insights into financial performance.
• Perform other administrative tasks such as filing, photocopying, and managing emails effectively.

• Bachelor's degree or equivalent qualification.
• Proven work experience as a Front Office Coordinator, Receptionist, or similar role.
• Proficient in Microsoft Office and skilled in operating various office equipment, including fax machines and printers.

• Professional attitude and appearance.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Customer service-oriented approach.
• Emirati (UAE National) with a Family Book is preferred.

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Job Description - Front Office Supervisor (HOT0BL7U)

Job Description

Front Office Supervisor ( Job Number: HOT0BL7U ) Work Locations Work Locations : Embassy Suites by Hilton Dubai Business Bay Al Abraj Street, Business Bay Dubai

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous supervisory experience
• Previous experience in the hotel industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!