802 Front Office jobs in the United Arab Emirates

An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island.

What you will be doing :

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
• Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints / requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail, and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Your experience and skills include :

• Experience working as a Receptionist in 5-star hotels.
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Additional language will be an advantage.

Your team and working environment :

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.

Front Office - CID Admin (Emiratis)

• Full-time
• Company Location: Anantara Mina Al Arab Ras Al Khaimah Resort
  
  

• Register and update guest information in the CID system in compliance with UAE regulations.
• Scan and upload passports, visas, and IDs accurately and promptly.
• Maintain updated records for in-house, checked-out, and no-show guests.
• Coordinate with Front Office, Reservations, Concierge, and Security on guest data and flagged cases.
• Ensure compliance with legal requirements and maintain confidentiality of guest information.
• Operate and troubleshoot the CID–PMS interface; report system issues when required.
• Prepare and submit daily CID reports to management.
• Assist Front Desk operations during busy periods and support Night Audit guest data checks.
• Stay updated on government regulations and participate in relevant training sessions.
• Uphold hotel service standards and professional appearance at all times.
  
  

• High school diploma or equivalent; hospitality-related qualification preferred.
• Previous front office or administrative experience in the hotel industry is an advantage.
• Familiarity with the UAE CID system and PMS (e.g., Opera) is preferred.
• Strong computer literacy and data entry skills.
• Excellent communication and interpersonal skills.
• High attention to detail, accuracy, and confidentiality.
• Ability to work under pressure and meet strict deadlines.
• Fluency in English and Arabic, other languages is an advantage.
  
  

• Requirements: Hotel background/experience fluent in Russian
• Compensation:
  • Basic Salary: AED 1800
  • Language Allowance: AED 150
  • Service Charge
  • Additional incentives for upselling rooms

Benefits:
Studio Accommodation (sharing 2 in 1 provided 20 mins travel from accommodation to hotel)
Transportation provided
Food provided in Staff Cafeteria in the hotel
Medical Insurance provided
Visa provided

• Requirements: Fluent in Russian
• Compensation:
  • Basic Salary: AED 2500
  • Language Allowance: AED 300
  • Service Charge
  • Additional incentives for upselling rooms

Benefits:
Studio Accommodation (sharing 2 in 1 provided 20 mins travel from accommodation to hotel)
Transportation provided
Food provided in Staff Cafeteria in the hotel
Medical Insurance provided
Visa provided

Nationalities preferred: Russian, Ukrainian, Belarus, Kazakhstan.

For the agreement: All details as fine except for point no. 4 Fees we usually pay one month basic salary only and point no. 7 Guarantees & Follow Up Services. Please make the replacement will be within 6 months time instead of 90 days. Looking forward to your support in finding the right talent for our team.

• Register and update guest information in the CID system in compliance with UAE regulations.

• Scan and upload passports visas and IDs accurately and promptly.

• Maintain updated records for in-house checked-out and no-show guests.

• Coordinate with Front Office Reservations Concierge and Security on guest data and flagged cases.

• Ensure compliance with legal requirements and maintain confidentiality of guest information.

• Operate and troubleshoot the CIDPMS interface; report system issues when required.

• Prepare and submit daily CID reports to management.

• Assist Front Desk operations during busy periods and support Night Audit guest data checks.

• Stay updated on government regulations and participate in relevant training sessions.

• Uphold hotel service standards and professional appearance at all times.

Qualifications :

• High school diploma or equivalent; hospitality-related qualification preferred.

• Previous front office or administrative experience in the hotel industry is an advantage.

• Familiarity with the UAE CID system and PMS (e.g. Opera) is preferred.

• Strong computer literacy and data entry skills.

• Excellent communication and interpersonal skills.

• High attention to detail accuracy and confidentiality.

• Ability to work under pressure and meet strict deadlines.

• Fluency in English andArabic other languages is an advantage.

Remote Work :

No

Employment Type :

Full-time

POSITION SUMMARY

Process guest check-ins by verifying guest identity and form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts according to guest requirements, enter Marriott Rewards information, and ensure rates match market codes. Document exceptions, secure payment prior to issuing keys, verify/adjust billing, and compile daily reports/logs/contingency lists. Complete cashier and closing reports, provide guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary, and follow up to ensure requests are met. Process all payment types, vouchers, payouts, and charges. Balance and drop receipts, count and secure bank at shift start and end, obtain manual authorizations, and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships, support team goals, listen and respond to employee concerns. Follow company policies and procedures, report accidents, injuries, and unsafe conditions, complete safety training and certifications, maintain a professional appearance, keep proprietary information confidential, and protect company assets. Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests sincerely. Communicate clearly and professionally, prepare and review documents accurately, answer phones with proper etiquette. Ensure adherence to quality standards. Use computers/POS systems to enter and locate information. Stand, sit, or walk for extended periods, and lift/move objects weighing up to 10 pounds without assistance. Perform other duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None required.

Marriott International is an equal opportunity employer committed to hiring a diverse and inclusive workforce, and to nondiscrimination based on any protected status such as disability or veteran status, or other lawful categories.

• Register and update guest information in the CID system in compliance with UAE regulations.
• Scan and upload passports, visas, and IDs accurately and promptly.
• Maintain updated records for in-house, checked-out, and no-show guests.
• Coordinate with Front Office, Reservations, Concierge, and Security on guest data and flagged cases.
• Ensure compliance with legal requirements and maintain confidentiality of guest information.
• Operate and troubleshoot the CID–PMS interface; report system issues when required.
• Prepare and submit daily CID reports to management.
• Assist Front Desk operations during busy periods and support Night Audit guest data checks.
• Stay updated on government regulations and participate in relevant training sessions.
• Uphold hotel service standards and professional appearance at all times.
  
  

• High school diploma or equivalent; hospitality-related qualification preferred.
• Previous front office or administrative experience in the hotel industry is an advantage.
• Familiarity with the UAE CID system and PMS (e.g., Opera) is preferred.
• Strong computer literacy and data entry skills.
• Excellent communication and interpersonal skills.
• High attention to detail, accuracy, and confidentiality.
• Ability to work under pressure and meet strict deadlines.
• Fluency in English and Arabic, other languages is an advantage.

We are currently looking for dynamic and self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

• Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
• Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed and expected.
• Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
• Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and related information to respond to guest queries.
• Being aware of daily rate levels and occupancy levels.
• Accurately administering front desk cashiering standards and complying with all policies and procedures.
• Processing accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized front office systems.
• Maintaining guest privacy by ensuring confidentiality of guest details.
• Having a thorough understanding of the hotel’s policies, procedures, and service standards, and full knowledge of hotel facilities and events.

You should ideally hold a degree in hospitality with previous experience in the front office department of a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are also required. Computer literacy and prior experience with Opera are advantageous.

The ideal candidate will be customer-driven, proactive, and personable, with an outgoing and approachable character. Ability to work well under pressure in a fast-paced environment, and to thrive in a multicultural team, is essential. Additional competencies include:

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests, ensuring a high level of customer satisfaction through personalized service from arrival to departure.
• Greet guests personally by name, if known, and escort them to their rooms to make them feel expected and welcomed.
• Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries.
• Be aware of rate levels to be sold daily and monitor occupancy levels.
• Accurately handle cashiering standards and comply with all policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no details are disclosed.
• Understand the hotel’s policies, procedures, service standards, and have full knowledge of hotel facilities and events.

Skills, Education, Qualifications & Experiences

Ideally, hold a degree in hospitality with previous experience in a hotel Front Office Department. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are required. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work well under pressure in a fast-paced environment, be a team player, and thrive in a multicultural team and guest environment. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork