1013 IT Support jobs in Dubai

As a proactive IT system support specialist, you will play a vital role in ensuring the smooth operation of our hotel's technology infrastructure. Your expertise in computer setup and troubleshooting will be essential in maintaining exceptional standards of IT support.

• You will be responsible for installing new systems and boosting security to meet the ever-evolving needs of our teams.
• Your task will also involve ensuring that our teams have the necessary tools and resources at their fingertips to perform their duties efficiently.

• A diploma or vocational certificate in computer science or a related field is highly desirable.
• With 4 years' experience in computer setup and troubleshooting, you will bring valuable expertise to our team.
• Working knowledge of networks, operating systems, and databases is crucial for this role.
• You must possess strong analytical and problem-solving skills to troubleshoot complex technical issues.
• Knowledge of PCI DSS (Payment Card Industry Data Security Standards) is also required.
• Excellent communication skills are essential for effective collaboration with our teams.

We provide a dynamic work environment where you can grow and develop your skills. Our teams are committed to delivering exceptional service, and we strive to create a positive impact on our guests.

Please note that all applications will be reviewed carefully, and we will respond promptly to shortlisted candidates. Thank you for considering this opportunity.

Job Title:

POS System Support Manager

Our Client is seeking a technically skilled and detail-oriented IT Support Specialist to manage and support internal IT systems, with a strong emphasis on Excel-based reporting and SQL database management. The ideal candidate will ensure smooth IT operations, provide user support, and contribute to data-driven decision-making.

• Provide first-line technical support to staff across hardware, software, and network issues.
• Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
• Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
• Write and optimize SQL queries for data extraction, reporting, and system integration.
• Assist in onboarding new employees with system access and setup.
• Monitor system performance and apply updates, patches, and security configurations.
• Document technical issues and resolutions for future reference.
• Collaborate with other departments to understand and support their IT and data needs.

• Proven experience in IT support or helpdesk roles.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, macros).
• Strong knowledge of SQL for querying and managing databases.
• Familiarity with Windows OS, networking, and office hardware.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

• Experience with ERP or CRM systems.
• Knowledge of data visualization tools Power BI.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

• To support daily technical support activities for IT equipment and application management.
• Focusing on the guest/user related queries and assistance.
• Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
• Performing daily check list and the system changes adhered to organizational policies.
• Administration and maintenance of the assigned BU’s IT Infrastructure.
• Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
• Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
• IT Asset management.
• Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
• Basic management of user accounts through AD.
• Asset preparation (MAC and Windows) and profile configuration for on-boarding employees
• Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
• Provide daily and monthly reports/statistics to the management.
• Co-ordinating with business to understand new IT related requirements and challenges to ensure efficient and smooth running of the operations

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

Global Payments is a company that makes it possible for millions of people to move money between buyers and sellers using its payments solutions. The company's worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.

Job Description:

The Technical Support Team Lead will be responsible for guiding clients to success by providing an excellent support experience and managing the support team.

Key Responsibilities:

1. Oversee the day-to-day operations of the Support Team
2. Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions
3. Act as a mentor and provide oversight, coaching, and training to the technical support staff
4. Be the point of contact when it comes to technical escalations
5. Record and track team SLAs and workflows
6. Provide support where needed for both internal and external customers
7. Act as a senior agent who will drive customer satisfaction through customer support
8. Manage and report on all incoming technical support inquiries
9. On-board and train new technical support team members
10. Assist in the creation of the team KPIs as well as monitor and report on results
11. Monitor team performance and report on metrics
12. Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
13. Work to create any relevant support material for the team
14. Review all technical support-related processes and documentation for continuous improvement

Required Skills and Qualifications:

• Masters degree in information technology or a related field
• 4 years plus experience in a Technical Support role, 2 years plus experience in a Management role
• Proven experience in managing a service and support-focused team culture
• Knowledge of operating systems, web services, and API
• Proven support experience in software as a service (SaaS) and other cloud applications
• Excellent communicator, both oral and written
• Strong problem-solving and communication skills
• Love being the first line of support and troubleshooting issues
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multitask efficiently under time pressure
• Able to work with cutting-edge technology and assimilate information rapidly

Benefits:

• Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
• A positive, productive, and energetic work environment
• 25 days annual holiday
• Global career progression opportunities
• Wellbeing initiatives, regular social events, and charitable initiatives to give back to our community
• Office with amazing views on JLT park lake and Dubai Marina
• Exciting team-building activities

Equal Opportunity Employer:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

In today's fast-paced digital environment, businesses rely heavily on software to achieve their objectives. As a result, the role of a Software Technical Support specialist has become crucial in ensuring seamless software operations. This position necessitates a committed and knowledgeable professional who understands the intricacies of software systems and can provide reliable assistance to clients and teams. Your central duty will be to troubleshoot software issues, provide actionable solutions, and ensure optimal functionality. You will work in tandem with development teams and end-users, ensuring a cooperative environment focused on delivering high-quality support. Additionally, you will be expected to stay up-to-date with the latest software developments and continuously refine your skills to offer expert guidance. A deep understanding of software applications alongside excellent communication skills will be essential, as you will need the ability to convey complex information in accessible terms. Your proactive approach to problem-solving will contribute to enhancing the overall software experience, thus supporting business goals and customer satisfaction.

In today's fast-paced digital environment, businesses rely heavily on software to achieve their objectives. As a result, the role of a Software Technical Support specialist has become crucial in ensuring seamless software operations. This position necessitates a committed and knowledgeable professional who understands the intricacies of software systems and can provide reliable assistance to clients and teams. Your central duty will be to troubleshoot software issues, provide actionable solutions, and ensure optimal functionality. You will work in tandem with development teams and end-users, ensuring a cooperative environment focused on delivering high-quality support. Additionally, you will be expected to stay up-to-date with the latest software developments and continuously refine your skills to offer expert guidance. A deep understanding of software applications alongside excellent communication skills will be essential, as you will need the ability to convey complex information in accessible terms. Your proactive approach to problem-solving will contribute to enhancing the overall software experience, thus supporting business goals and customer satisfaction.

• Diagnose and troubleshoot software problems by interacting with users directly.
• Collaborate with development teams to resolve technical software issues efficiently.
• Assist users with step-by-step guidance on software functionality and features.
• Document and report recurrent software issues and suggest improvements accordingly.
• Maintain up-to-date knowledge of existing software products and new releases.
• Conduct software testing to pinpoint inconsistencies and areas for improvement.
• Provide training to end-users on effective software use to avoid common pitfalls.
• Develop comprehensive FAQ and troubleshooting documentation for user reference.
• Handle escalated technical support inquiries promptly, ensuring customer satisfaction.
• Coordinate with IT teams to manage and resolve software/hardware integration issues.
• Participate in support team meetings to discuss improvement strategies and solutions.
• Utilize customer feedback to drive software enhancement and increased usability.

• Bachelor's degree in Computer Science or equivalent practical experience required.
• Proven experience in a technical support or related software services role necessary.
• Strong analytical skills for diagnosing and resolving software-related issues quickly.
• Excellent verbal and written communication skills crucial for clear user interaction.
• Familiarity with various operating systems and software environments needed.
• Proficiency in utilizing troubleshooting tools and diagnostic techniques advantageous.
• A customer-oriented attitude with a dedication to resolving user problems efficiently.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA

• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
• Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
• Perform OS imaging deployment and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users ensuring minimal disruption.
• Participate in bulk asset movement including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents resolutions and maintain accurate service records.

MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti BMC ServiceNow etc.
• Knowledge of IMAC (Install Move Add Change) processes.
• Physical ability to participate in bulk asset movement.

OPTIONAL

• CompTIA A
• Microsoft 365 Certifications
• ITIL V3/V4

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.