127 Desktop Support jobs in Dubai

Job Title: Deskside Technician I

Job Type: Full-Time

Location: Dubai (Onsite)

Job Summary:

We are seeking a proactive and technically skilled Deskside Technician I to provide on-site IT support for end users. This position requires resolving technical issues directly at the user’s location and may also involve remote troubleshooting. The technician will work closely with the Service Desk and other IT support teams under the IMACR contract framework to ensure timely and effective problem resolution.

Key Responsibilities:

• Respond promptly to computer-related service requests and incidents.
• Troubleshoot and support Lenovo desktops and laptops (hardware and software).
• Setup, configure, and deploy Apple iPads; MobileIron experience is a plus.
• Resolve Windows 7 operating system errors.
• Perform IMAC tasks (Install, Move, Add, Change) and desk relocations.
• Execute basic network troubleshooting and diagnostics.
• Proficiently support Microsoft Office 2010 Suite, including Skype.
• Understand and support McAfee Endpoint Protection software.
• Accurately log and track service requests and incidents.
• Apply basic knowledge of Microsoft Active Directory.
• Implement virus detection and removal procedures.
• Diagnose and resolve issues with printers and peripheral devices.
• Provide hardware installation and upgrade services (e.g., memory, hard drives).
• Support critical engineering applications used within the organization.

Required Skills & Experience:

• Minimum 1 year of experience in an IT support or deskside role.
• Solid understanding of PC hardware, peripherals, and operating systems.
• Experience with imaging systems and desk relocations.
• Basic networking knowledge.
• Clear understanding of endpoint protection tools and virus eradication processes.
• Strong working knowledge of Microsoft Office applications.
• Experience with Active Directory basics and account management.

Personal Attributes:

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to explain technical issues to non-technical users.
• Highly organized and able to multitask efficiently.
• Self-motivated and able to work independently.
• Flexible and adaptable to changing priorities.
• Team player with a collaborative mindset.
• Bilingual in English and local is highly desirable.

The Band 2 Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Position Responsibilities And Functions -

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Operating Systems, Microsoft Office, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops,printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers,Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  

• Minimum of 18 months years of IT experience.
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLAs.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Must be fluent in English and Arabic

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Technical Support Specialist

We are seeking a skilled technical support specialist to provide desktop support and troubleshooting services to end users. This is a full-time mid-level position based in Dubai where the primary focus will be ensuring seamless IT operations.

The ideal candidate will have demonstrable experience in handling support requests and managing relevant IT systems, including Active Directory and Office 365.

Key Responsibilities:

• Provide desktop support and troubleshooting services to end users in the office and remotely as needed.
• Manage and monitor user accounts and system access through Active Directory to ensure secure operations.
• Install, configure, and update software applications, including Office 365, to support employee productivity.
• Handle IT helpdesk queries promptly and efficiently to minimize downtime and ensure user satisfaction.
• Document and track all support requests and resolutions to identify and address common issues.
• Collaborate with the IT team to facilitate smooth IT operations and ensure alignment with company objectives.

Required Skills and Qualifications:

• Troubleshooting Expertise : Proficiency in resolving diverse hardware and software issues.
• Technical Support : Experience in providing effective technical support and advice to end users.
• Active Directory Management : Strong familiarity with managing and administering Active Directory user accounts and permissions.
• Office 365 Application Handling : Proven skills in handling Office 365 applications to enhance end-user productivity and collaboration.
• Communication Skills : Excellent verbal and written communication skills to deliver clear and precise instructions and advice.
• Organizational Skills : Strong organizational and multitasking skills to manage multiple support requests efficiently.

Benefits:

• This role offers an opportunity to work with a leading IT services company, providing opportunities for growth and professional development.
• Collaborate with experienced IT professionals to stay up-to-date with industry trends and advancements.
• Contribute to maintaining IT policies, procedures, and best practices within the organization.

About Us:

As a leading IT services company, we specialize in Retail Banking, Insurance, and Healthcare sectors, focusing on digitalization of business operations, IT services, and cybersecurity.

Job Title: Deskside Technician I

Job Type: Full-Time

Location: Dubai (Onsite)

Job Summary:

We are seeking a proactive and technically skilled Deskside Technician I to provide on-site IT support for end users. This position requires resolving technical issues directly at the user's location and may also involve remote troubleshooting. The technician will work closely with the Service Desk and other IT support teams under the IMACR contract framework to ensure timely and effective problem resolution.

Key Responsibilities:

• Respond promptly to computer-related service requests and incidents.
• Troubleshoot and support Lenovo desktops and laptops (hardware and software).
• Setup, configure, and deploy Apple iPads; MobileIron experience is a plus.
• Resolve Windows 7 operating system errors.
• Perform IMAC tasks (Install, Move, Add, Change) and desk relocations.
• Execute basic network troubleshooting and diagnostics.
• Proficiently support Microsoft Office 2010 Suite, including Skype.
• Understand and support McAfee Endpoint Protection software.
• Accurately log and track service requests and incidents.
• Apply basic knowledge of Microsoft Active Directory.
• Implement virus detection and removal procedures.
• Diagnose and resolve issues with printers and peripheral devices.
• Provide hardware installation and upgrade services (e.g., memory, hard drives).
• Support critical engineering applications used within the organization.

Required Skills & Experience:

• Minimum 1 year of experience in an IT support or deskside role.
• Solid understanding of PC hardware, peripherals, and operating systems.
• Experience with imaging systems and desk relocations.
• Basic networking knowledge.
• Clear understanding of endpoint protection tools and virus eradication processes.
• Strong working knowledge of Microsoft Office applications.
• Experience with Active Directory basics and account management.

Personal Attributes:

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to explain technical issues to non-technical users.
• Highly organized and able to multitask efficiently.
• Self-motivated and able to work independently.
• Flexible and adaptable to changing priorities.
• Team player with a collaborative mindset.
• Bilingual in English and local is highly desirable.

The Band 2 Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. The Desktop Support Engineer provides break-fix fault diagnosis and resolution, including fault analysis for various core operating systems and platforms, and support for desktop fault resolution within the approved application suite.

Position Responsibilities and Functions -

• Provide first/second level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install upgrades and troubleshoot Operating Systems, Microsoft Office, Cisco Jabber, and other authorized desktop applications.
• Have basic knowledge of Mac operating systems to support Apple PC users.
• Install upgrades and troubleshoot for printers, computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
• Possess broad IT experience with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• This position requires flexibility and teamwork in a project-based environment. Perform other duties as assigned.

Requirements

• Minimum of 18 months of IT experience.
• Experience with Windows 10-11, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
• Knowledge of mobile device management, including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven troubleshooting and problem-solving skills.
• Ability to multi-task, determine priorities, and meet SLAs.
• Excellent communication and customer service skills.
• Adaptable and flexible in a fast-changing environment.
• Willing to work off-hours and weekends when required.
• Fluent in English and Arabic.

Join our global IT team as a Desktop Support Engineer L2 AE at Excis Compliance. We are seeking problem-solvers who can deliver world-class on-site support and ensure smooth operations across our international offices. If you're ready to advance your IT career globally, apply today — positions are filling quickly!

Key Responsibilities

• Provide on-site technical support for hardware, software, and network issues
• Deploy and troubleshoot Windows OS, macOS, Microsoft 365, and enterprise applications
• Manage Active Directory, user accounts, and access controls
• Support mobile devices, printers, and conference room AV systems
• Document solutions and contribute to the global knowledge base

Requirements

• Minimum of 2 years hands-on experience in desktop support or IT helpdesk
• Fluent in Arabic and English (written and spoken) — mandatory
• Strong knowledge of Windows 10/11, Microsoft 365, and basic networking
• Experience with ticketing systems and remote support tools
• Excellent troubleshooting and customer service skills
• Certifications such as A+, Microsoft, or ITIL are a plus

Benefits

• Competitive salary
• Global career growth opportunities
• Cutting-edge technology environment
• Multicultural work experience

Act fast — apply today! Positions are filling quickly. Submit your resume now to be considered.

The Band 1 Desktop Technician will provide day-to-day local and remote desktop support. They will receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. The Desktop Support Engineer provides break/fix fault diagnosis and resolution, offering fault analysis for various core operating systems and platforms, and supporting desktop fault resolution for the approved application suite.

• Provide first/second level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install upgrades and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Have basic knowledge of Mac OS to support Apple PC users.
• Install upgrades and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
• Possess broad IT experience with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• Work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.

• Minimum of 18 months of IT experience.
• Experience with Windows 7/10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven troubleshooting and problem-solving skills.
• Ability to multitask, determine priorities, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

We are seeking a highly skilled and professional Customer Experience Associate to join our team. This individual will be responsible for providing exceptional customer service through various communication channels, including email, chat, social media, and phone.

The ideal candidate will have excellent problem-solving skills, be able to work independently, and have strong communication and interpersonal skills. They will also be able to manage multiple tasks simultaneously, prioritize their workload, and meet deadlines.

Key Responsibilities:

• Respond to Customer Inquiries: Respond promptly and professionally to customer inquiries via email, chat, social media, and phone.
• Manage Order Issues: Manage order processing issues, delivery concerns, return/exchange requests, and payment-related queries.
• Provide Accurate Information: Provide accurate, valid, and complete information using the right tools and resources.
• Handle Complaints: Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Collaborate with Teams: Collaborate with warehouse, logistics, marketing, and product teams to resolve customer concerns and improve processes.
• Monitor Customer Feedback: Monitor and escalate customer feedback to relevant teams for continuous improvement.
• Maintain Customer Records: Maintain customer records by updating account information accurately.

Requirements:

• Excellent Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and internal stakeholders.
• Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.
• Technical Skills: Familiarity with marketplaces like Amazon, Noon, or Shopify-based platforms.
• Time Management Skills: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Benefits:

• Opportunity to Work in a Dynamic Environment: Opportunity to work in a dynamic and fast-paced environment where no two days are the same.
• Professional Development: Opportunities for professional growth and development through training and mentorship programs.
• Collaborative Team: Collaborative and supportive team environment that encourages open communication and teamwork.

About Us:

We are a leading company that values excellence, innovation, and customer satisfaction. We offer a competitive salary and benefits package to attract and retain top talent. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please apply for this exciting opportunity.

We are seeking a skilled Technical Support Specialist to join our team.

• Must have 3-5 years of experience in a similar role.
• Excellent technical support and query resolution skills.
• In-depth knowledge of computer hardware, software, and networks.
• Able to assess IT needs and train end-users effectively.
• Proficient in IT helpdesk software such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to stay current with the latest technical innovations and trends in IT support.
• Strong interpersonal and communication skills.

Provide timely and effective technical support.

Determine IT requirements and deliver training accordingly.

Ensure accurate documentation of processes and performance metrics.

Maintain robust database security and integrity.

Stay up-to-date with emerging technologies in IT support.

• Bachelor's degree in computer science or information technology.
• Minimum 3 years of experience as a Technical Support Specialist.
• Strong technical skills, including proficiency in IT helpdesk software.
• Excellent communication and interpersonal skills.