132 Technical Support jobs in Dubai

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• Assist in reviewing all technical / NOC requests from Investors and their representatives, ensuring compliance with company processes and timely responses/closure.
• Support Customer Service in handling technical requests to ensure effective support for smooth operations, including coordination meetings with customers, contractors, and consultants.
• Prepare and monitor requests according to the agreed tracker format and on the system.
• Conduct design reviews and issue NOC/exemption fees for Land Plot Investor Design Submissions following Guidelines/Policies.
• Coordinate with internal teams (DHLE, DCM, CS, Legal, etc.).
• Provide recommendations and drive initiatives to ensure customer-focused and cost-effective services.
• Support the Section Head in conducting feasibility analyses, preparing reports for informed decision-making, and maintaining records.
• Ensure compliance with all policies, systems, processes, and procedures.
• Prepare daily and weekly operational reports.

• Min 4-6 years of experience in Design Review and technical review of Value Added Requests.
• Experience with Design Review processes in planning, project monitoring, post-contract, technical review, investor management, customer service, and NOC issuance.
• Knowledge of real estate and property development processes.
• Familiarity with authorities' approval processes.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting

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We are seeking a highly skilled and experienced Service Engineer to join our team. As a Service Engineer, you will be responsible for ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

We are seeking an experienced IT Helpdesk Engineer to join our organization. The ideal candidate will be responsible for providing end-user support and technical assistance to ensure the smooth operation of our IT infrastructure.

The role requires strong problem-solving skills, attention to detail, and excellent communication skills to effectively manage user access, troubleshoot hardware and software issues, and provide support for enterprise applications.

• Diagnose and resolve hardware/software issues in a timely manner
• Manage user access and permissions to ensure secure and efficient access to company resources
• Provide support for enterprise applications, including troubleshooting and resolving issues
• Ensure the smooth operation of IT infrastructure across the organization

Benefits: We offer a competitive salary and benefits package, opportunities for professional growth and development, and a collaborative work environment.

Job Opportunity

This is a unique opportunity to become part of our team and contribute to the success of our organization. As a Field Service Representative, you will be responsible for providing technical support and services to our clients. Your role will involve working closely with our clients to identify their technical needs and developing solutions to meet those needs.

Responsibilities:

• Provide technical support and services to clients
• Develop solutions to meet client technical needs
• Work closely with clients to understand their technical requirements
• Install and configure network systems
• Perform maintenance and repairs on network equipment
• Provide training and documentation to clients on network systems
• Analyze and troubleshoot technical issues
• Collaborate with other teams to develop new solutions and technologies

Requirements:

• Security Clearance level "Secret" or above
• U.S. Citizen
• CompTIA Security+ Certification
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong analytical and technical skills

Benefits:

• Competitive salaries with performance incentives
• Employer-paid health insurance
• Tuition reimbursement
• Paid time off
• A positive working environment with supportive teammates and leadership

About Us:

We are committed to creating a diverse environment and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

The IT Support role is a dynamic position that requires an individual with excellent communication skills and proficiency in resolving technical issues.

Responsibilities include providing expert support to customers via onsite or remote means, emphasizing high-quality customer service and technical expertise.

A successful candidate will have the ability to escalate complex cases to senior teams, research and resolve customer concerns efficiently, and contribute to the development of Technical Support Knowledgebase content.

This opportunity allows for continuous learning and growth, enabling candidates to develop knowledge of existing and new products and services to deliver accurate and efficient customer support.

Key responsibilities also involve effectively communicating issue status to customers, leading customer issue resolution efforts, and utilizing logical instructions and established guidelines to perform job functions.

Furthermore, the ideal candidate will be responsible for actively listening to customers, asking insightful questions, and synthesizing information into a resolution plan.

Ultimately, this role requires a detail-oriented professional who can maintain accuracy, meet deadlines, and work collaboratively as part of a team.

We are seeking a dedicated and skilled IT Support Specialist to join our organization.

As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our systems and delivering exceptional customer experiences.

Required skills include excellent communication and problem-solving abilities, strong analytical skills, and proficiency in relevant software applications.

Beyond technical requirements, we value teamwork, adaptability, and a customer-centric approach.

By joining our team, you will have access to ongoing training and development opportunities, helping you grow professionally and personally.

In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, and paid time off.

Please note that we do not provide relocation assistance or sponsorship for work visas.

We are seeking a skilled IT professional to join our team as an Technical Support Specialist . In this role, you will play a crucial part in ensuring the seamless operation of our hardware and software systems. This includes troubleshooting technical issues, providing support to internal teams, and collaborating with departments to deliver reliable tech solutions.

The ideal candidate will have excellent time management skills, be able to learn quickly, and take initiative. A background in IT or good technical proficiency is essential. Additionally, the ability to communicate effectively and professionally is necessary for success in this role.

As a member of our team, you will have opportunities to grow and develop your skills. We offer a competitive salary, hybrid working setup, and foster non-baseline projects that allow you to explore new areas and expand your expertise.

Our company values diversity and inclusion. We make recruiting decisions based on experience, skills, and personality. Our passion and focus are always on working with the best people to build efficient products, make better decisions, and establish an inclusive workplace.

Benefits include career growth opportunities and access to thousands of job openings through eFinancialCareers.

To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

CERTIFICATIONS :

Professional Certification in Server domain (MCSE / MCSA)

VMware Certified Professional (VCP)

Excellent understanding of IT Service Management and underlying Processes

RESPONSIBILITIES (INCLUDES ALL TASKS) :

• Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
• Solid understanding and experience of Mail flow in an enterprise environment.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
• Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
• Enforce strong security practices and standards across all systems.
• Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
• Develop and execute Power Shell or similar scripts for process automation and task scheduling.
• Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
• Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
• Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with cross-functional teams to design and implement infrastructure solutions.
• Knowledge on Microsoft SQL Server
• Excellent communication skills and customer service ethos.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

Windows Server Management

SCCM / Patch Server Management

Active Directory

Microsoft Exchange

Office 365 Management

Automation through BMC True sight Server Automation and Manage Engine

VM Management

Backup Management

SOFT SKILLS : MANDATORY

Problem Solving.

Interpersonal Skills.

Planning and organization.

Flexibility & dedication toward the work.

What you will do

The MEA Technical Support BAS & Controls is an advance technical support role reporting to the Sales Operations Manage. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support field support technical updates application assistance on current discontinued products and training services for our BAS & Controls Customers.

As a member of this team you will work within a dynamic environment that provides a platform for you to have immediate impact on our customer experience.

How you will do it

As a Technical Support Engineer you will set up a support program in order to provide accurate and timely assistance to our customers with your technical expertise covering both presales and post commissioned technical queries. You have an indepth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues that are reported through the technical support channel.

You are a natural selfstarter problem solver and data/analytics driven with the ability to explain technological concepts to a nontechnical audience combined with a customerorientated attitude.

What we look for

Required

• Bachelor degree in Electrical / Electronics Engineering or equivalent
• Minimum 5 years technical support experience in Controls/Building Automation Systems.
• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team channel partners consultants distributors and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE
• Fluent in English Arabic is an advantage.

Preferred

• What we look for

Required

• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team channel partners consultants distributors and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE

Preferred

• Experience working with the Johnson Controls Facility Explorer System Metasys System or Tridium Niagara product linealthough not necessary would be an advantage.
• Experienced with programing and troubleshooting programs in HVAC field controllers and/or SCADA systems.
• Knowledge and experience of working with protocols used in the HVAC buisness such as Modbus BACnet LonWorks KNX and MBus
• Bachelor degree in Electrical / Electronics Engineering or equivalent

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JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: ENDUSER Support Field Support Engineer

QUALIFICATION: Graduation

CERTIFICATIONS: CCNA MCSA CompTIA A

EXPERIENCE: 4 Years

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
• Software Installation: Install and configure operating systems office applications and other software as required by users.
• System Configuration: Set up user accounts permissions and security settings according to organizational policies.
• EndUser Assistance: Provide technical support to endusers via phone email or inperson. Troubleshoot and resolve hardware and software issues.
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higherlevel support if necessary.
• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
• Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
• Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.

MANDATORY TECHNICAL SKILLS / COMPETENCIES:

• Candidate must have handson experience in Windows and MAC OS.
• Must have supported endusers Top Management Users.
• Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
• Good communication skills verbal and written.
• Working knowledge of office automation products and computer peripherals like printers and scanners.
• Knowledge of network security practices and antivirus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problemsolving and multitasking skills.
• Customeroriented attitude.

Required Experience:

Manager