210 Technical Support jobs in Dubai

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

• To support daily technical support activities for IT equipment and application management.
• Focusing on the guest/user related queries and assistance.
• Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
• Performing daily check list and the system changes adhered to organizational policies.
• Administration and maintenance of the assigned BU’s IT Infrastructure.
• Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
• Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
• IT Asset management.
• Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
• Basic management of user accounts through AD.
• Asset preparation (MAC and Windows) and profile configuration for on-boarding employees
• Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
• Provide daily and monthly reports/statistics to the management.
• Co-ordinating with business to understand new IT related requirements and challenges to ensure efficient and smooth running of the operations

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

Global Payments is a company that makes it possible for millions of people to move money between buyers and sellers using its payments solutions. The company's worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.

Job Description:

The Technical Support Team Lead will be responsible for guiding clients to success by providing an excellent support experience and managing the support team.

Key Responsibilities:

1. Oversee the day-to-day operations of the Support Team
2. Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions
3. Act as a mentor and provide oversight, coaching, and training to the technical support staff
4. Be the point of contact when it comes to technical escalations
5. Record and track team SLAs and workflows
6. Provide support where needed for both internal and external customers
7. Act as a senior agent who will drive customer satisfaction through customer support
8. Manage and report on all incoming technical support inquiries
9. On-board and train new technical support team members
10. Assist in the creation of the team KPIs as well as monitor and report on results
11. Monitor team performance and report on metrics
12. Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
13. Work to create any relevant support material for the team
14. Review all technical support-related processes and documentation for continuous improvement

Required Skills and Qualifications:

• Masters degree in information technology or a related field
• 4 years plus experience in a Technical Support role, 2 years plus experience in a Management role
• Proven experience in managing a service and support-focused team culture
• Knowledge of operating systems, web services, and API
• Proven support experience in software as a service (SaaS) and other cloud applications
• Excellent communicator, both oral and written
• Strong problem-solving and communication skills
• Love being the first line of support and troubleshooting issues
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multitask efficiently under time pressure
• Able to work with cutting-edge technology and assimilate information rapidly

Benefits:

• Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
• A positive, productive, and energetic work environment
• 25 days annual holiday
• Global career progression opportunities
• Wellbeing initiatives, regular social events, and charitable initiatives to give back to our community
• Office with amazing views on JLT park lake and Dubai Marina
• Exciting team-building activities

Equal Opportunity Employer:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

We are seeking a Technical Engineer for a role in Dubai, Onsite .

Key Responsibilities

• Provide technical support for lifting hoists, tackles, and related equipment.
• Conduct product installation, commissioning, testing, and troubleshooting at client sites.
• Prepare technical documentation, drawings, manuals, and certifications as required.
• Collaborate with the sales team to evaluate client requirements and propose suitable lifting solutions.
• Assist in product demonstrations, training sessions, and technical presentations.
• Manage warranty claims, repair, and maintenance activities, ensuring timely resolution.
• Liaise with OEM manufacturers and suppliers on product specifications, quality issues, and improvements.
• Ensure compliance with safety standards, regulations, and company policies.
• Support research and development initiatives for new products and custom lifting solutions.

Qualifications & Skills

• Diploma/Degree in Mechanical Engineering, Electrical Engineering, or related field.
• Proven experience in lifting equipment, hoists, cranes, or industrial machinery.
• Strong knowledge of lifting standards, safety regulations, and load testing procedures.
• Hands-on technical skills in installation, maintenance, and repair.
• Ability to read and interpret technical drawings and manuals.
• Strong problem-solving and analytical abilities.
• Excellent communication skills to liaise with internal teams, suppliers, and customers.
• Proficiency in MS Office; CAD knowledge is an advantage.

This is a Full-time role at the Associate level, in the Consulting function, within the Wholesale Machinery, Industrial Machinery Manufacturing, and Automation Machinery Manufacturing industries.

We are an equal opportunities employer and welcome applications from all qualified candidates.

• To support daily technical support activities for IT equipment and application management.
• Focusing on the guest/user related queries and assistance.
• Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
• Performing daily check list and the system changes adhered to organizational policies.
• Administration and maintenance of the assigned BU's IT Infrastructure.
• Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
• Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
• IT Asset management.
• Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
• Basic management of user accounts through AD.
• Asset preparation (MAC and Windows) and profile configuration for on-boarding employees
• Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
• Provide daily and monthly reports/statistics to the management.
• Co-ordinating with business to understand new IT related requirements and challenges to ensure efficient and smooth running of the operations

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

As a technical support specialist, you will provide end-to-end support for users, ensuring timely resolution of hardware, software, and network issues.

• Design, deploy, and maintain IT infrastructure to ensure stability, security, and scalability.
• Monitor and support daily IT operations to ensure business continuity.
• Configure and maintain complex systems and software environments.
• Address client inquiries effectively and communicate issue resolutions clearly.
• Document technical issues, solutions, and standard procedures for knowledge sharing.

• Strong experience in troubleshooting, diagnostics, and problem-solving.
• Familiarity with infrastructure deployment and monitoring.
• Proficiency in both hardware and software support environments.
• Clear and effective communication skills to translate technical terms.
• Demonstrated leadership in handling escalated issues and mentoring junior team members.

This role is ideal for individuals with mid-senior level experience in IT support and a strong passion for delivering exceptional customer service.

The successful candidate will work collaboratively as part of the team and contribute to the organization's success.

This position requires adaptability in a fast-paced environment and attention to detail.

This role is designed to push technical boundaries and drive business growth through innovative solutions.

• Support IT teams in delivering exceptional client experiences, aligned with service level agreements and key performance indicators.
• Resolve incidents and fulfill requests efficiently using ITIL framework best practices for end-user support.
• Perform imaging and maintenance tasks for desktops, laptops, monitors, printers, and other equipment as needed.
• Stay up-to-date with new technologies and implement them based on business requirements.

• Proven experience in end-user computing and IT support is essential.
• Strong understanding of desktop/laptop hardware and imaging/OS reinstall processes.
• Excellent troubleshooting skills in Windows, Office, and COTS applications, as well as end-user hardware support.
• Familiarity with ITIL frameworks and experience with IT service management tools like ServiceNow or Remedy is beneficial.
• Effective communication skills in English are necessary for this role.
• Ability to physically perform general office tasks, such as moving systems or equipment.
• Willingness to work flexible hours, including rotational shifts.
• Occasional travel may be required for domestic trips.

In today's fast-paced digital environment, businesses rely heavily on software to achieve their objectives. As a result, the role of a Software Technical Support specialist has become crucial in ensuring seamless software operations. This position necessitates a committed and knowledgeable professional who understands the intricacies of software systems and can provide reliable assistance to clients and teams. Your central duty will be to troubleshoot software issues, provide actionable solutions, and ensure optimal functionality. You will work in tandem with development teams and end-users, ensuring a cooperative environment focused on delivering high-quality support. Additionally, you will be expected to stay up-to-date with the latest software developments and continuously refine your skills to offer expert guidance. A deep understanding of software applications alongside excellent communication skills will be essential, as you will need the ability to convey complex information in accessible terms. Your proactive approach to problem-solving will contribute to enhancing the overall software experience, thus supporting business goals and customer satisfaction.

In today's fast-paced digital environment, businesses rely heavily on software to achieve their objectives. As a result, the role of a Software Technical Support specialist has become crucial in ensuring seamless software operations. This position necessitates a committed and knowledgeable professional who understands the intricacies of software systems and can provide reliable assistance to clients and teams. Your central duty will be to troubleshoot software issues, provide actionable solutions, and ensure optimal functionality. You will work in tandem with development teams and end-users, ensuring a cooperative environment focused on delivering high-quality support. Additionally, you will be expected to stay up-to-date with the latest software developments and continuously refine your skills to offer expert guidance. A deep understanding of software applications alongside excellent communication skills will be essential, as you will need the ability to convey complex information in accessible terms. Your proactive approach to problem-solving will contribute to enhancing the overall software experience, thus supporting business goals and customer satisfaction.

• Diagnose and troubleshoot software problems by interacting with users directly.
• Collaborate with development teams to resolve technical software issues efficiently.
• Assist users with step-by-step guidance on software functionality and features.
• Document and report recurrent software issues and suggest improvements accordingly.
• Maintain up-to-date knowledge of existing software products and new releases.
• Conduct software testing to pinpoint inconsistencies and areas for improvement.
• Provide training to end-users on effective software use to avoid common pitfalls.
• Develop comprehensive FAQ and troubleshooting documentation for user reference.
• Handle escalated technical support inquiries promptly, ensuring customer satisfaction.
• Coordinate with IT teams to manage and resolve software/hardware integration issues.
• Participate in support team meetings to discuss improvement strategies and solutions.
• Utilize customer feedback to drive software enhancement and increased usability.

• Bachelor's degree in Computer Science or equivalent practical experience required.
• Proven experience in a technical support or related software services role necessary.
• Strong analytical skills for diagnosing and resolving software-related issues quickly.
• Excellent verbal and written communication skills crucial for clear user interaction.
• Familiarity with various operating systems and software environments needed.
• Proficiency in utilizing troubleshooting tools and diagnostic techniques advantageous.
• A customer-oriented attitude with a dedication to resolving user problems efficiently.

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