What Jobs are available for IT Manager in Dubai?

Purpose

The role will be part of the Project Management Office (PMO) within the EA & PMO area whose mission is to move IT closer to the business building a trustworthy relationship between IT and the different business units and transforming IT into a tool of developing and executing the business.

The responsible Project Manager within the IHS Group will make sure that each assigned project is delivered on time within budget and scope. With high quality and in accordance with the project goals.

The overall goal for the role is to coordinate the delivery of the project with the different Business Stakeholders (Business Owners Customers) and IT units (BPMs EA Infrastructure Application Managers QA etc).

The role requires frequent travel to Nigeria and other IHS markets for long and short stays depending on the Project needs.

Key Roles and Responsibilities

• This position will make sure that each assigned project is delivered on time within budget and scope. As well high quality and in accordance with the project goals.
• The role requires frequent travel to Nigeria and other IHS markets for long and short stays depending on the Project needs.
• Developing project scopes and objectives involving all relevant stakeholders and ensuring technical feasibility.
• Planning: Responsible to develop a project plan in both waterfall and agile
• Budget Control: Responsible for monitoring the assigned budget for each project.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Capacity Management: Ensure resource allocation.
• Follow up development.
• Coordination of development and implementation among the different Teams.
• Manage the relationships between different stakeholders such as:
  • Customers
  • Vendors
  • Business Units
  • Architecture
  • Development
  • Infrastructure
  • QA
  • Others
• Perform risk management in conjunction with the above-mentioned stakeholders.
• Create and maintain comprehensive project documentation: Reporting Communication Strategy Stakeholder Management Planning & Budgeting
• Assumes responsibility for solving problems.
• Communicate effectively across all levels engaging and inspiring at senior levels internally and externally.
• Cultural awareness within a multi-cultural Corporate environment

Qualifications

Functional

• Certified in at least one PM methodology (PMP Prince2 etc.)
• Knowledge of Agile Project Management
• Overall understanding of IT (Architecture Development Infrastructure)

Behavioural

• Motivate staff and create a space where they can ask questions and voice their concerns in a transparent fashion.
• Develop productive relationships with business leaders across the organization to influence how applications can enable new sources of value
• Cooperation/Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff co-workers peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
• Judgment: Makes sound decisions; bases decisions on fact rather than emotion; analyses problems skilfully; uses logic to reach solutions.
• Problem Solving: Anticipates problems; sees how a problem and its solution will affect other units; gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions; adapts well to changing priorities deadlines and directions; works to eliminate all processes which do not add value; is willing to take action even under pressure criticism or tight deadlines; takes informed risks; recognizes and accurately evaluates the signs of a problem; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.

Additional Information

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability - People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate and our sustainable strategy is structured around four pillars: ethics and governance environment and climate change education and economic growth and our people and communities.

Remote Work : No

Employment Type : Full-time

#J-18808-Ljbffr

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Le Royal Meridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**What if you could do the kind of work the world needs?**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
We are seeking a highly motivated **Project Manager** with a strong background in design and project delivery to join our Property & Buildings team in the Middle East. As a Project Manager, you will lead multidisciplinary teams to deliver integrated design solutions across complex building projects. You will be responsible for managing project scope, schedule, budget, quality, and stakeholder engagement from concept through to completion.
+ Lead the planning, coordination, and execution of integrated design projects across architecture, engineering and specialist disciplines.
+ Manage our project contract and scope, ensuring the design team is clear on all requirements.
+ Establish "one team" culture, driving collaboration and proactive communication across the team.
+ Communicate updates, actions and priorities to the project team effectively and efficiently.
+ Serve as the main point of contact between our team, the client and stakeholders, manage expectations and resolve any issues.
+ Develop and manage delivery against the project programme, working with disciplines to ensure collaborative updates and accurate resource allocation.
+ Oversee design reviews and ensure compliance with quality standards and client requirements.
+ Manage all WSP project commercial requirements, including internal requirements, invoicing and variations.
+ Coordinate with internal teams, clients, consultants, and authorities to ensure alignment and approvals.
+ Monitor project risks and implement mitigation strategies.
+ Ensure Health & Safety, sustainability, and regulatory compliance throughout the project lifecycle.
+ Prepare and present project status reports, forecasts, and recommendations to senior leadership and clients.
+ Facilitate project meetings, workshops, and stakeholder engagements.
+ Coordinate final reviews, secure client sign-off and lead handover from design to construction.
+ Support business development activities, including proposal preparation and client presentations.
+ Mentor and guide junior team members, fostering a collaborative and high-performance culture.
+ A Bachelor's degree in Architecture, Engineering, Project Management or related field
+ 7-10 years of experience in architecture, engineering, or project management within the buildings sector.
+ Proven track record of managing multidisciplinary design projects from Concept to IFC.
+ Strong understanding of integrated design delivery and project lifecycle management.
+ Experienced in managing large, multidisciplinary teams.
+ Excellent communication, leadership, and stakeholder management skills.
+ Proficiency in project management tools (e.g., MS Project, Primavera) and design software (e.g., Revit, AutoCAD).
+ PMP or equivalent project management certification is preferred.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
**What will I be doing?**
As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage Restaurant operations
+ Maintain exceptional levels of customer service
+ Recruit, manage, train and develop the Restaurant team
+ Manage guest queries in a timely and efficient manner
+ Work within budgeted guidelines in relation to Food and Payroll
+ Drive sales to maximize budgeted revenue
+ Develop menus with other members of Food and Beverage team
+ Accountable for monthly stock takes
+ Incentivise team members to maximize sales and revenue
+ Set departmental targets and objectives, work schedules, budgets, and policies and procedures
+ Evaluate guest satisfaction levels with a focus on continuous improvement
+ Ensure communication meetings are conducted and post-meeting minutes generated
+ Be environmentally aware
+ Assist other departments wherever necessary and maintain good working relationships
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Management and/or supervisory Food and Beverage experience
+ Able to meet financial targets
+ Ability to comply with all Food and Beverage brand standards
+ Ability to work under pressure
+ Excellent grooming standards
+ Willingness to develop team members and self
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Degree in relevant area
+ Passion for delivering exceptional levels of guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Restaurant Manager_
**Location:** _null_
**Requisition ID:** _HOT0C20P_
**EOE/AA/Disabled/Veterans**

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
We are seeking a highly skilled and experienced GIS Manager to join our team in Dubai, United Arab Emirates. As the GIS Manager, you will lead our geospatial initiatives, oversee GIS projects, and manage a team of GIS professionals. This role combines technical expertise with strong leadership skills to drive innovation and efficiency in our geospatial operations.
+ Oversees management of regions' GIS initiatives, GIS production, functionalities, troubleshooting, practices, and procedures.
+ Provides expertise and guidance and is responsible for the quality of GIS deliverables developed.
+ Performs in a lead capacity for model delivery and management.
+ Determines methods and solutions for complex GIS mapping and selects the most efficient plan for implementation.
+ Participates in budget/cost forecasting analysis in support of the management team.
+ Supports the preparation of competitive technical and commercial proposals.
+ Communicates project objectives, plans and status to the project team and management. Assists in the development of initial level of effort estimates necessary to cover all work within the proposed scope with minimal supervision.
+ Continuously monitors, evaluates, and improves GIS delivery.
+ Provides leadership in defining data types, relationships, constraints, and indexes for efficient querying and analysis.
+ Monitors team assignments and productivity. Supports management with organizing staffing/resource assignments.
+ Trains and develops team members including developing training plans, supervising and tracking training needs assessments, creating detailed training manuals and GIS tutorial videos, and provides advanced technical support and coaching in the use of GIS systems, software, and databases.
+ Manages the spatial accuracy of data representations for reliable spatial analysis. Advances and confirms data completeness and validation for reliable spatial analysis and decision-making.
+ Serves as a subject matter expert/primary contact to client(s) and agencies on all technical GIS matters.
+ Generates detailed reports including key performance indicators (KPIs).
+ Oversees the development of model builders and customized tools for streamlining geospatial tasks
+ Oversees the implementation and optimization of database design and administration processes. Manages databases to achieve accuracy and integrity of data.
+ Oversees management and tracks progress of, task assignments, data management, preparation of data model structures, and data transformation.
+ Oversees the definition of topology rules to enforce data integrity and accuracy.
+ Maintains a risk-adverse approach while reviewing and proposing mitigation solutions.
+ Collaborates with project teams for effective model integration.
+ Performs in an advisory capacity to senior management on related work matters.
**Qualifications**
+ Bachelor's degree in Geography, GIS, Computer Science, or a related field; Master's degree preferred
+ 10+ years of experience in GIS-related roles, with a proven track record in team management
+ Advanced proficiency in GIS software such as ArcGIS and QGIS
+ Strong knowledge of spatial analysis, cartography, and remote sensing techniques
+ Excellent project management skills with the ability to lead multiple projects simultaneously
+ Demonstrated experience in geospatial data management and database administration
+ Proficiency in programming languages relevant to GIS (e.g., Python, SQL)
+ Strong analytical and problem-solving skills with keen attention to detail
+ Excellent communication and interpersonal skills, with the ability to lead and motivate teams
+ Experience in integrating GIS with other technologies (e.g., GPS, CAD, BIM)
+ GIS Professional (GISP) certification preferred
+ Familiarity with local and regional geospatial data standards and regulations
+ Ability to work effectively in a multicultural environment
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** ME and Africa
**Career Area:** Digital & Engineering Technology
**Work Location Model:** On-Site

What if you could shape a career as unique as you?
At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.
The Marketing Manager plays a key role in delivering WSP's growth marketing strategy within the Middle East Region. This role is responsible for shaping and deploying marketing plans aligned with WSP's strategic objectives, brand, and business targets. The Marketing Manager delivers marketing strategies and tactics to ensure brand awareness and business growth in the Middle East, in alignment with WSP's global brand and global strategic action plan.
Through this work, the Marketing Manager actively contributes to the achievement of the marketing team's objectives: increasing brand awareness and familiarity, supporting business development, work winning and contributing to talent acquisition.
+ Translate global and regional marketing strategies into locally relevant initiatives for the Middle East market.
+ Shape and deliver marketing initiatives to support regional growth areas as well as work winning strategies.
+ Build and maintain strong partnerships with key sector stakeholders.
+ Regularly report on the performance (ROI) of marketing initiatives.
+ Collaborate with Marketing and Communications colleagues globally and in corporate services.
+ Ensure all initiatives adhere to established processes, deadlines, and budgets.
+ Bachelor's degree in marketing or business administration, with 8+ years of shaping and deploying B2B or services marketing strategies.
+ Strong interpersonal skills and significant experience in working with senior leadership teams and other key stakeholders.
+ Strong experience in engaging clients through the full marketing mix.
+ Excellent verbal and written communication skills in English (and if possible, also in Arabic).
+ Excellent knowledge of marketing and communication technologies and tools including AI.
+ Experience in a global engineering consulting or similar environment is an asset.
+ Ability to work autonomously and lead projects with minimal supervision.
+ Excellent project management skills and business acumen, and ability to manage competing priorities.
+ Experience collaborating with global teams and senior leaders.
+ Creative and innovative thinker - you are responsive to the marketing industry changes and are constantly adapting to the evolving channels, tactics and opportunities.
+ Strong interest in developing knowledge of current marketplace trends.
+ ⁠Based/ located in the Middle East (KSA or UAE).
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**START YOUR JOURNEY WITH US**
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
**LOVE WHAT YOU DO EVEN MORE**
At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you'll become part of a close-knit family that values passion, purpose, and pride in what we do.
We're looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
+ A career with limitless horizons, from the golden dunes of Al Maha to over **8,000 Marriott hotels worldwide** , where new opportunities await.
+ **Professional growth and mentorship** guided by some of the region's most accomplished hoteliers.
+ **Competitive salary and benefits** , including on-property accommodation and full-board meals.
+ **Exclusive Marriott privileges** , discounted stays and dining, plus special rates for friends and family.
+ **Comprehensive medical and life insurance coverage.**
+ **All the tools, resources, and support** you need to excel every day.
**OUR EXPECTATIONS FROM THE ROLE:**
The Property Duty Manager oversees all property operations to ensure the highest levels of hospitality and service are consistently delivered. Acting as the representative of property management, this role resolves guest or property-related concerns promptly while ensuring smooth operations across all departments.
In the absence of the General Manager and Director of Operations, the Duty Manager assumes full responsibility for maintaining the property across both Front of House (FOH) and Back of House (BOH) areas. This position replaces the requirement for a traditional Manager on Duty and acts as the senior leadership presence on property, empowered to make operational decisions, address issues, and ensure seamless continuity of management.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law_ _._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Description:**
At Hyatt Centric Jumeirah Dubai, we are a lifestyle hotel designed for the curious traveler who seeks authentic local experiences. Located in the vibrant neighborhood of Jumeirah 1, we connect our guests to the heart of the city. Our team members are bold, personable, and passionate about delivering service that's fresh, dynamic, and centered around our guests' stories.
As **Outlet Manager** , you will lead the daily operations of our restaurant and bar outlets, ensuring exceptional guest experiences that reflect the Hyatt Centric brand. You will oversee service standards, team development, and financial performance, while curating a vibrant dining atmosphere that celebrates local flavors and global trends. We're looking for someone who is energetic, creative, and passionate about hospitality.
**Your Role**
+ Lead and manage the day-to-day operations of the outlet, ensuring smooth service and guest satisfaction.
+ Drive revenue and profitability through effective menu planning, upselling strategies, and cost control.
+ Inspire and coach the team to deliver personalized and engaging service aligned with brand standards.
+ Collaborate with the culinary team to ensure consistency in food quality and presentation.
+ Monitor guest feedback and implement improvements to elevate the dining experience.
+ Maintain hygiene, safety, and operational standards in compliance with local regulations.
+ Support marketing initiatives and promotions to attract both hotel guests and local patrons.
+ Represent the outlet in departmental meetings and contribute to hotel-wide service excellence.
**Qualifications:**
**Qualifications & Experience**
+ Minimum **3-5 years** of experience in F&B operations, with at least 1 year in a supervisory or managerial role.
+ Degree or diploma in Hospitality Management or a related field is preferred.
+ Strong understanding of restaurant service standards and guest experience best practices.
+ Excellent leadership, communication, and organizational skills.
+ Creative mindset with a passion for food, beverage, and guest engagement.
+ Proficiency in POS systems and basic financial reporting.
+ Fluent in English; additional language skills are a plus.
+ Comfortable working in a multicultural environment and with diverse guest profiles.
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Centric Jumeirah Dubai
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.