9795 IT Manager jobs in Dubai

• Manager – Information Technology (Database & BI)

This role is responsible for managing, optimizing and securing databases, as well as designing and implementing BI solutions to drive data-driven decision-making. The ideal candidate will have strong expertise in database management, data analytics, reporting, and BI tools, along with leadership capabilities to oversee a team and collaborate with stakeholders across the organization.

Database Management:

• Overseeing the design, implementation and maintenance of enterprise databases, ensuring high availability, performance and security
• Managing database backups, recovery strategies and disaster recovery planning
• Optimizing database performance through tuning, indexing and query optimization
• Ensuring data integrity, compliance, and security, adhering to industry standards and best practices
• Collaborating with IT and business teams to integrate databases with applications and reporting systems

Business Intelligence & Data Analytics:

• Developing and maintaining BI dashboards, reports and data visualizations to support business decision-making
• Analyzing data trends and providing actionable insights to enhance operational efficiency and business performance
• Managing ETL (Extract, Transform, Load) processes for data integration from multiple sources
• Ensuring BI tools and platforms are optimized, scalable, and aligned with business objectives
• Working with stakeholders to define KPIs and reporting requirements
• Collaborating with senior management to develop data governance policies and BI strategies
• Staying up to date with emerging database technologies, BI trends and industry best practices
• Driving automation and process improvements to enhance database and BI system efficiency

• Bachelor's or Master's degree in Computer Science, Information Technology, Data Science or a related field
• At least 7+ years of experience in database administration and business intelligence
• Proven experience with SQL databases (SQL Server, MySQL, PostgreSQL, etc.) and BI tools such as Power BI, Tableau or QlikView
• Strong expertise in SQL scripting, query optimization and database performance tuning
• Hands-on experience with ETL processes, data warehousing and data modeling
• Proficiency in BI tools, data visualization and reporting
• Knowledge of cloud database solutions (Azure SQL, AWS RDS, Google BigQuery, etc.) is a plus
• Familiarity with machine learning and predictive analytics is an advantage
• Excellent problem-solving and analytical skills
• Strong leadership and team management abilities
• Effective communication and stakeholder management skills
• Ability to work in a fast-paced, data-driven environment

A fulfilling role in IT Infrastructure Management offers the opportunity to drive business efficiency by implementing innovative applications that streamline staff workflows and enhance client satisfaction.

As part of our Operations Support team, you will be responsible for ensuring the quality of our services while exploring cost-effective ways to deliver exceptional results.

• Incident Management: Establish processes for categorizing incidents, route requests for assistance, inform stakeholders of progress, document and close incidents, and analyze causes to minimize recurrence.

• Customer Support:

  • Desktop
  • L1 Network
  • L1 Collaboration
  • L1 Printers
    • Manage support requests, log incidents, maintain records, respond to reported issues.

• Training Champion: Deliver country-wide training sessions.

• Customer Satisfaction: Ensure customers have a positive experience with our service.

• Project Support: Assist in planning and executing TechMajlis rollout projects and system implementations in an organized manner.

• Asset Control Management: Utilize agreed procedures to create and maintain an accurate asset register, perform related administration tasks, and produce routine reports to inform decision-making.

Required Experience: IT professional with relevant skills and experience in information technology, particularly in areas such as software development, network administration, or database management.

Lead the strategic direction, innovation, and operational excellence of the IT function. Drive the modernization of infrastructure, digital workflows, data analytics, and enterprise systems (especially SAP), ensuring IT acts as a value-adding business partner across all departments.

• Define and lead the IT roadmap aligned with business objectives, focusing on operational efficiency, automation, and data-driven decision making.
• Integrate IT into strategic planning cycles to transform technology into a competitive advantage.
• Build, lead, and upskill a collaborative IT team that is customer-oriented, agile, and accountable.
• Develop and implement career paths, technical mentorship, and succession planning to build a resilient IT function.
• Oversee the health and performance of SAP ECC (especially FICO, SD, MM, PP) and its integration with internal and third-party systems.
• Support the transition toward intelligent automation (e.g., IBM CP4BA or equivalent) and digital workflows across departments.
• Govern SAP Transport Management System (TMS), configuration change controls, and release cycles.

• Partner with business and finance leads to deliver actionable dashboards, KPIs, and predictive insights using tools such as Power BI, SAP BI, or alternatives.
• Enable self-service reporting, ensuring data security, consistency, and performance.

• Own the development and implementation of cybersecurity policies, including access control, endpoint protection, backups, disaster recovery, and incident response.
• Prepare and support internal/external IT audits and enforce best-practice security frameworks (ISO 27001, NIST, etc.).

• Oversee IT support services, network and server infrastructure (on-prem & cloud), backup systems, and endpoint lifecycle.
• Manage ITSM processes, SLAs, and user satisfaction programs.

• Drive the planning and execution of strategic IT projects across departments.
• Manage external vendors and consultants, ensuring delivery meets agreed scope, timeline, cost, and quality.
• Define vendor selection strategy, negotiate contracts, monitor SLAs, and lead performance scoring.
• Lead annual IT budgeting process, ensuring cost optimization and investment in scalable technologies.

• Act as a strategic partner to senior leadership, driving technology adoption and organizational readiness.
• Promote transparent communication of IT priorities, risks, and success metrics.

• Bachelor's in Computer Science, Information Systems, or Engineering (Master's is a plus)
• Experience: 10+ years in enterprise IT, with at least 3 years in a leadership role managing SAP environments and digital transformation
• Languages: Fluent Arabic & English
• Certifications: ITIL, PMP, or SAP Certification preferred; ISO 27001 or cybersecurity-related certs a plus

• Strategic Thinking: Sees the big picture and builds long-term plans aligned with business vision.
• Execution Excellence: Operates with discipline, agility, and accountability.
• Business Partnering: Understands commercial needs and tailors IT to business drivers.
• Team Builder: Fosters ownership, coaching, and growth across the IT team.
• Change Leader: Embraces disruption and leads cultural transformation.
• Digital Curiosity: Stays updated with emerging technologies and practical innovation.

Job Title: Senior Information Technology Manager

About the Role:

An IT Executive will oversee daily support of hotel IT systems, including business systems, office systems, computer networks, and telephony systems. Key responsibilities include:

• Supervising the IT Department to ensure timely delivery of quality IT systems
• Maintaining product knowledge to deliver full system benefits
• Understanding legal requirements on IT governance and security
• Handling IT issues efficiently
• Identifying current and future system needs and providing solutions
• Building strong internal relationships with hotel departments

About You:

The ideal candidate has previous IT management experience, preferably in the hotel, leisure, and/or service sector. They should possess excellent organizational and interpersonal skills, along with current technical knowledge of technology and general understanding of IT infrastructure trends.

Key Qualifications:

• IT Management Experience: 3+ years
• Hotel, Leisure, and/or Service Sector Experience: 1+ year
• Bachelor's Degree in Computer Science or related field

What We Offer:

A dynamic and supportive work environment that encourages growth and development.

• Manager – Information Technology (Database & BI)

This role is responsible for managing, optimizing and securing databases, as well as designing and implementing BI solutions to drive data-driven decision-making. The ideal candidate will have strong expertise in database management, data analytics, reporting, and BI tools, along with leadership capabilities to oversee a team and collaborate with stakeholders across the organization.

Database Management:

• Overseeing the design, implementation and maintenance of enterprise databases, ensuring high availability, performance and security
• Managing database backups, recovery strategies and disaster recovery planning
• Optimizing database performance through tuning, indexing and query optimization
• Ensuring data integrity, compliance, and security, adhering to industry standards and best practices
• Collaborating with IT and business teams to integrate databases with applications and reporting systems

Business Intelligence & Data Analytics:

• Developing and maintaining BI dashboards, reports and data visualizations to support business decision-making
• Analyzing data trends and providing actionable insights to enhance operational efficiency and business performance
• Managing ETL (Extract, Transform, Load) processes for data integration from multiple sources
• Ensuring BI tools and platforms are optimized, scalable, and aligned with business objectives
• Working with stakeholders to define KPIs and reporting requirements
• Collaborating with senior management to develop data governance policies and BI strategies
• Staying up to date with emerging database technologies, BI trends and industry best practices
• Driving automation and process improvements to enhance database and BI system efficiency

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Science or a related field
• At least 7+ years of experience in database administration and business intelligence
• Proven experience with SQL databases (SQL Server, MySQL, PostgreSQL, etc.) and BI tools such as Power BI, Tableau or QlikView
• Strong expertise in SQL scripting, query optimization and database performance tuning
• Hands-on experience with ETL processes, data warehousing and data modeling
• Proficiency in BI tools, data visualization and reporting
• Knowledge of cloud database solutions (Azure SQL, AWS RDS, Google BigQuery, etc.) is a plus
• Familiarity with machine learning and predictive analytics is an advantage
• Excellent problem-solving and analytical skills
• Strong leadership and team management abilities
• Effective communication and stakeholder management skills
• Ability to work in a fast-paced, data-driven environment

Join to apply for the Information Technology Officer role at Dubai Careers - A Smart Dubai Initiative .

The Information Technology Officer is responsible for providing technical support to employees and will handle the 3rd level of support that involves contact with external stakeholders to further process the request when required and inform the SPOC to resolve the issue. The IT Officer is also responsible for the supervision, implementation and maintenance of the School's computing needs. Also will ensure the smooth and effective operation of all computer systems, related applications, hardware, and software used within the School.

• Supervise information technology and computer systems.
• KPI achievement: follow deadlines and help in data gathering, documenting and presenting to management.
• Plan, organize, control and evaluate IT and data operations.
• Design, develop, implement and coordinate systems, policies and procedures. Recommend information technology strategies, policies, and procedures by evaluating outcomes. Oversee timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Review systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.

• Bachelor's Degree in Information Technology or Computer Science from an accredited university, preferably with a professional certification such as Microsoft Certified Systems Administrator (MCSA).
• 3+ years' proven experience as a System Administrator, Network Administrator or similar role.
• Preferably with experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.

• Advertiser: Mohammed bin Rashid School of Government
• Educational level: Bachelor
• Required Nationality: UAE Only
• Job Category: Information Technology Technician
• Employment type: Full-time
• Monthly Salary:
• Location: Dubai, United Arab Emirates
• Job Posting: 14/09/2025
• Unposting Date: 14/12/2025

The Information Technology Officer is responsible for providing technical support to employees and will handle the 3rd level of support that involves contact with external stakeholders to further process the request when required and inform the SPOC to resolve the issue. The IT Officer is also responsible for the supervision, implementation and maintenance of the School's computing needs. Also will ensure the smooth and effective operation of all computer systems, related applications, hardware, and software used within the School.

• Supervise information technology and computer systems.
• KPI Achievement follow the deadline and help in data gathering documenting and presenting it to the management.
• Plan, organize, control and evaluate IT and data operations.
• Design, develop, implement and coordinate systems, policies and procedures. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes. Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Review systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.

• Bachelor's Degree in Information Technology or Computer Science from an accredited university, preferably with a professional certification such as Microsoft Certified Systems Administrator (MCSA)

• 3+ years' proven experience as a System Administrator, Network Administrator or similar role.
• Preferably with: Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

• Information Technology Technician

• Mohammed bin Rashid School of Government

• Bachelor

• UAE Only

• Full time

• 15/09/2025

• 15/12/2025

Director, Information Technology - PMO (16402)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.

• Responsible for the overall IT PMO strategy and its alignment to IT strategy and business strategy. Owns the IT project management process and responsible for process improvements. Manage the IT Projects Portfolio by ensuring project governance across all IT projects. Review programs/projects with respect to compliance to Kerzner IT Project Management Framework, project risk management project resource management. Overall responsible for IT projects portfolio success with respect to time, scope and budget.
• Strategize and formulate project management standards for IT. Incorporate best practices to Atlantis IT project management framework to improve effectiveness & governance of IT project management.
• Own and manage the IT project management process. Carry out identified process improvements to achieve the desired process maturity levels as per COBIT and PMI guidelines. Ensure that project management process measures are measured, reported and improved on an on-going basis.
• Strategize, formulate and implement methodologies for IT project valuation based on best practice IT governance frameworks such as VAL-IT.
• Ensure project governance by measuring compliance to IT project management framework and weekly IT PMO reviews.
• Enforce project change management and control via compliance to ITPMF.
• Chair the IT projects committee (ITPC). Ensure project progress, risks and issues are escalated for discussion to the appropriate organizational committees for resolution (ITPC/ITRC etc).
• Provide project management guidance & support IT project managers with respect to project management best practices, project management framework, tools & techniques.
• Manage the Enterprise Project Management environment to ensure availability of standard project management tools & templates to the Atlantis IT project community (Microsoft Project Server).
• Mentor and develop ITPMO team members.
• Any other duties as may reasonably be requested by the management.
• Ensure quarterly and annual reporting of IT project portfolio progress reporting.
• Establishing, administering and maintaining software and hardware installations that provides IT services to all Departments across both hotels, driving the IT Operations team to achieve operational efficiencies, liaising with department heads to gather requirements and determining deliverables according to business expectations.
• Successful pre-opening implementation of business solutions and systems to support an integrated hotel campus.
• Managing Vendor/Partner relations for technology supplies and project implementations, as well as interfacing with the business units until project completion. Ensuring Vendor/Partners comply with SLAs in terms of timeframes, deliverables, compliance and performance metrics.
• Defining performance objectives for IT Operation teams, providing guidance and coaching.
• In alignment with IT management ensure colleague engagement is front and center enabling continuous improvement.
• Provide leadership to the team, guide and manage career development.
• Maintain IT Security Policies and Procedures in accordance with Kerzner's global IT Security baseline standards, ensure re-enforcement by the IT Operations team.
• Liaising with IT VP, GM, Procurement and Departmental Heads to ensure Business/IT strategic alignment.
• Provide guidance and assistance in creating and maintaining the yearly IT Budget for both The Royal Atlantis and Atlantis The Palm hotels.
• Drive innovation and new IT business opportunities to further develop operational efficiencies across the resort campus, where applicable leverage economies of scale to reduce operator friction and save costs.
• Formulation of relevant RFPs for expansion/upgrade/maintenance/replacement of IT systems and business solutions.
• Providing advice on vendor/partner selection and driving decision based on what is financially and operationally best for the business.
• Contributing to the reduction of operational cost by automating processes, managing IT expenditure and optimizing usage of current infrastructure.
• Ensuring policies, standards, documentation, schematic diagrams are in place to implement, monitor, and maintain business solutions in accordance with governance and compliance best practices.
• Ensuring all Kerzner IT standards, Policies and Procedures are adhered to, maintain best practices when it comes to application governance and PCI compliance.
• Act as IT subject matter expert on all line of business applications, utilizing best practices, provide technical and governance guidance to other IT team members. Lead, influence, facilitate and educate IT members on continuous improvement opportunities.
• Maintain, and develop comprehensive documentation of all software standards, software assets, contracts and hardware assets as well as system configurations
• Coach, mentor, motivate and supervise IT team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Actively develops the team, identifies skills gaps and works with them to gain confidence, knowledge, and expertise. Works closely with colleagues to ensure a development path is outlined. Implements succession planning measures to ensure skills and knowledge are shared and internal resources are ready for the next step.
• Conducts root cause analysis and trend analysis in relation to incidents and service requests, work closely with IT peers to develop solutions, assumes the role of Problem Manager.
• Uses effective communication to inform stakeholders on an ongoing basis of IT updates
• Builds and fosters internal and external relationships to drive IT initiatives forward
• Prepare and report to VP-IT all IT related KPI's
• Provide Management and related support to other areas within the IT Department
• Effectively communicate IT service delivery metrics to team members and stakeholders in a timely and clear fashion
• Research and select best in its field IT Hospitality Hardware/Software to minimize risk and increase efficiency and speed.
• Contribute to the Strategic planning of IT for Atlantis The Palm and The Royal Atlantis

• Strong knowledge and practical experience of application support across hospitality solutions and integrations. (Opera PMS, Simphony, HotSOS, HSIA etc.). Hands on knowledge of Microsoft products and platforms Office 365, Microsoft Windows server and desktop technologies, Active Directory, SCCM, SolarWinds. MCSE Certification or equivalent.
• Strong technical skills with the ability to troubleshoot
• Thorough understanding of IT security concepts and principles
• ITIL and ITSM practical experience and knowledge
• BA in computer science or related field
• Strong interpersonal and communication skills
• Strong transformational leadership skill
• Strong organizational skills
• Strong administrative abilities
• Has previously worked in large scale dynamic environments
• Ability to work under pressure, manage ambiguity, change, and time constraints

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Looking for IT Support Specialist to join Provident Real Estate.

• Provide hands-on IT support to real estate agents, administrative staff, and management for hardware, software, and networking issues to minimize downtime.
• Support mobile devices (smartphones and tablets) to ensure agents have access to tools while on the go (Knox Management).
• Assist with setting up and maintaining email systems and collaboration tools (Google Workspace).
• Manage user accounts, permissions, and access to critical systems (e.g., property software).
• Provide training and documentation to staff on real estate–specific software to efficiently manage listings, track leads, and communicate with clients.
• Support remote office setups for real estate agents and manage cloud-based platforms (e.g., CRM, data storage, and communication tools).
• Ensure that all systems and applications are secure, and assist with maintaining cybersecurity measures tailored to the real estate industry (e.g., client data protection).
• Keep track of IT inventory, including computers, phones, networking equipment, and software licenses.
• Collaborate with the IT team to deploy system upgrades, new software, and troubleshooting solutions, ensuring minimal disruption to business operations.

• Bachelor's degree in Information Technology, Computer Science, or related field (or 1–3 years of IT support experience, preferably within a real estate or property management setting).
• Proficiency in supporting software systems commonly used in the real estate industry.
• Experience with Windows and macOS operating systems, as well as mobile devices.
• Familiarity with cloud-based platforms and file-sharing tools (Google Drive).
• Strong troubleshooting skills and ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to explain technical issues in a user-friendly manner.
• Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Mid-Senior level

• Full-time

• Information Technology

Referrals increase your chances of interviewing at Provident Real Estate by 2x.

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