Help Desk Support Specialist

Dubai, Dubai beBeeFacilities

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Job Description

Job Title: Help Desk Support Specialist

This is a full-time position that requires a professional and friendly individual to coordinate and assist tradesmen/workers in conducting periodic site/maintenance work progress for all day-to-day activities. The ideal candidate will ensure technical works are completed in accordance with specifications and the project management manual.

Main Responsibilities:

  1. Provide a point of contact for customers regarding any queries or concerns.
  2. Handle incoming calls and manage outgoing calls as required.
  3. Liaise with team members to ensure the best resolution consistent with contractual requirements.
  4. Complete administrative tasks related to the contract, including assigning colleagues and subcontractors to service requirements, payroll, general administration, etc.
  5. Liaise with relevant Contract staff and subcontractors to address service desk requirements and ensure timely information return.
  6. Respond to customer queries, amend data, and re-issue tasks as needed.
  7. Collaborate with Contract/Facilities Managers to enhance the quality of service and reporting processes.
  8. Monitor CAFM (MRI /Maximo/MS Dynamics) data to ensure Helpdesk work orders are accurately created, assigned, prioritized, and categorized in line with contractual KPIs and SLAs.

Required Skills and Qualifications:

  • A graduate diploma/ITI with at least 8 years' experience in the facilities management field.
  • At least 4 years' experience in a helpdesk role.
  • Good knowledge of both hard and soft elements of FM services.
  • Fluency in English; additional languages are an asset.

About This Role:

The successful candidate will be part of a leading organization committed to delivering exceptional services and solutions. We value innovation, teamwork, and customer satisfaction.

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Support Specialist

Dubai, Dubai beBeeAssistant

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Executive Support Specialist

We seek a highly skilled and experienced Executive Support Specialist to provide exceptional support to senior management.

About the Role:
  1. Coordinate activities for 5 individuals, including liaison with educational institutions and extracurricular organizations.
  2. Manage household tasks, such as procurement of materials and uniforms.
  3. Handle financial matters, including payments, school fees, and other expenses.
  4. Provide administrative support, arrange insurance, and manage properties.
  5. Attend meetings requiring translation services.
  6. Manage financial reporting.
  7. Coordinate business tasks, including visas, insurance, and employee housing.

This role requires strategic planning, persistence, and a result-oriented work ethic. Working conditions: Monday to Friday schedule, with 24/7 availability required. Compensation starting from 10 AED, negotiable during interview, plus possible bonuses and career growth opportunities. Stable and engaging work environment with successful individuals, and potential official employment after a minimum probation period.

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Support Specialist

Dubai, Dubai beBeeAdministrative

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Job Opportunity

We are seeking a highly organized and detail-oriented individual to assume the role of Office Support Specialist. The ideal candidate will play a crucial role in ensuring seamless day-to-day operations and providing essential support to various departments.

  • Organize office space and assist associates in optimizing procedures
  • Sort and distribute communications in a timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Monitor supply levels and handle shortages
  • Resolve office-related malfunctions and respond to requests or issues
  • Coordinate with other departments to ensure compliance with established policies
  • Maintain trusting relationships with suppliers, customers, and colleagues
  • Perform receptionist duties when needed

  • Proven experience as an administrative assistant, virtual assistant, or in another relevant administrative role
  • Working knowledge of office equipment
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills

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Support Specialist

Dubai, Dubai beBeeAdministrative

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Job Description

About this role: Are you a highly organized and detail-focused individual with exceptional multitasking skills? As an Office Assistant, you will play a crucial support role in ensuring the smooth day-to-day operations of our organization.

Key Responsibilities:
  • Manage administrative tasks, including scheduling, filing, and correspondence.
  • Assist in coordinating meetings, events, and office activities.
  • Oversee office supplies and maintain a well-organized workspace.
  • Provide support to the team with various tasks as needed.
  • Foster office efficiency.
Essential Qualifications:
  • Prior experience in an administrative or support role.
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
Benefits of this Role:
  • Opportunity to work in a dynamic environment.
  • Chance to develop new skills and take on new challenges.
  • Collaborative team atmosphere.
How to Succeed:
  • Develop a proactive approach to task management.
  • Improve your ability to prioritize tasks and manage time effectively.
  • Cultivate strong relationships with colleagues and stakeholders.
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Support Specialist

Dubai, Dubai beBeeExecutive

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Job Title: Executive Assistant

This is a highly sought-after position for individuals who provide top-level support to high-level executives.

Responsibilities include scheduling meetings, responding to emails on their behalf, and handling personal errands.

The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to multi-task with ease.

They should also be comfortable handling tasks such as getting car washed, booking flights, planning trip activities, and coordinating dinner reservations.

Key Responsibilities:
  1. Graphic Design & Video Editing
  2. Foreseeing executive needs and handling them before they arise
  3. Personal tasks such as getting car washed, watering plants while away, taking care of errands, etc.
Qualifications:
  1. Previous experience as an executive secretary, administrative assistant, or in related fields
  2. Experience in managing multiple priorities, administration, coordination, and logistics
  3. Well-organized, detail-oriented, ability to multi-task with excellent follow-up skills. Strong written and verbal communication skills

This role offers a hybrid position (work from home but based in Dubai, UAE), access to world-class training and education, paid vacation, and opportunities for upward mobility.

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Technical Support Specialist

Dubai, Dubai cPanel, L.L.C.

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Job Description

We are currently seeking a dedicated and skilled individual to join our internal team as a Technical Support Specialist. This role will involve providing comprehensive technical support to our internal team members across various business entities. They will be responsible for troubleshooting IT-related hardware and software issues, assisting with internet connections, and GPS systems, and implementing software solutions.

Responsibilities
  • Provide technical support for IT-related hardware, including troubleshooting and maintenance.
  • Assist in setting up and troubleshooting internet connections and assistance with GPS systems .
  • Implement software solutions and provide support for software-related tasks, including configuration and updates.customer for this feature.
Requirements
  • A valid driving license is a must.
  • Passionate, committed, and confident individual.
  • Currently available inQatar
  • Ability to work independently and as part of a team.
Must Have
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Strong understanding of IT hardware, software, and networking principles.
  • Excellent communication and interpersonal skills.

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Technical Support Specialist

Dubai, Dubai Seyuh

Posted 1 day ago

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Job Description

Bachelor of Science(Computers), Any Graduation

Nationality

Any Arab National

Any

Competitive salary, Performance bonuses, Health insurance, Dental insurance, Vision insurance, Paid time off (PTO), Flexible work arrangements, Professional development opportunities

Vacancy

Job Description

  • Diagnose and resolve technical issues related to hardware, software, and network systems.
  • Provide step-by-step guidance to customers via phone, email, chat, or in-person.
  • Install, configure, and update software and operating systems.
  • Assist with account setup, password resets, and access management.
  • Deliver exceptional customer service while maintaining professionalism and patience.
  • Document support requests, solutions, and troubleshooting steps in a ticketing system.
  • Escalate complex issues to higher-level support teams when necessary.
  • Follow up with customers to ensure resolution and satisfaction.
  • Perform routine system checks and maintenance tasks.
  • Create and update technical documentation, FAQs, and knowledge base articles.
  • Assist in testing and deploying new software/hardware solutions.
  • Work closely with IT teams to improve support processes.
  • Train end-users on new technologies and best practices.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Desired Candidate Profile

  • Associate/Bachelor’s degree in IT, Computer Science, or related field preferred.
  • Proficiency in Windows, macOS, and/or Linux OS.
  • Basic understanding of networking (TCP/IP, DNS, VPN).
  • Familiarity with helpdesk software (Zendesk, Freshdesk, Jira, etc.).
  • Experience troubleshooting hardware (laptops, printers, peripherals).
  • Strong problem-solving and analytical abilities.
  • Excellent verbal and written communication.
  • Patience and empathy when dealing with frustrated users.
  • Knowledge of scripting (PowerShell, Bash) or remote desktop tools.
  • Experience with cloud services (Microsoft 365, Google Workspace, AWS).

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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Technical Support Specialist

Dubai, Dubai beBeeTechnologist

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Job Description

We are seeking a talented Technical Support Specialist to join our team. This role will involve investigating and resolving technical questions related to the functioning of our ecosystem, and other related duties.

Key Responsibilities:

  • Provide technical support and handle urgent escalations from customers/users in production environments with high-volume transaction traffic.
  • Collaborate with stakeholders, including customers, product managers, developers, and management teams.
  • Analyze service ticket data, identify incident root causes, draft Root Cause Analysis reports, and implement system-level improvements.
  • Work closely with product and developer teams, participate in iteration, release, and roadmap planning.
  • Prioritize multiple incidents and deadlines in a fast-paced environment.

Requirements:

  • 4-8+ years of experience in similar roles, such as Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer, etc.
  • Strong problem-solving skills, logical and systematic approach.
  • 3+ years of Unix/Linux experience with shell scripting.
  • 2+ years of databases experience (Oracle, MySQL).
  • Understanding of software development methodologies and coding standards.
  • Experience with software application debugging and troubleshooting.
  • Familiarity with technical support processes and escalation management.
  • Passion for solving complicated customer issues.
  • Ability to present fluently to engineers, product managers, and customers.
  • BS/MS in Computer Science, Math, or related scientific disciplines.
Why Work With Us?
  • Join a world-leading blockchain ecosystem with excellent career development opportunities.
  • Work alongside diverse, world-class talent in a collaborative environment.
  • Tackle fast-paced, challenging, and unique projects.
  • Be part of a truly global organization with international teams and a flat organizational structure.
  • Competitive salary and benefits.
  • Flexible working hours, remote-first, and casual work attire.
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Technical Support Specialist

Dubai, Dubai beBeeInfrastructure

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Job Description

Technical Support Specialist

As a key member of our technical support team, you will play a pivotal role in delivering high-quality assistance to our employees.

Key Responsibilities:
  • Respond to employee inquiries through corporate communication channels.
  • Analyze and resolve complex technical issues related to infrastructure services.
  • Collaborate with cross-functional teams to design and implement system upgrades and solutions.
  • Conduct proactive analysis of infrastructure-related problems and propose improvement recommendations.
  • Develop and maintain comprehensive documentation of technical procedures and user manuals.
  • Perform on-site maintenance of servers, Wi-Fi, and corporate equipment as needed.
Requirements:
  • Relevant degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in IT support roles.
  • Strong problem-solving skills with the ability to manage multiple issues simultaneously.
  • Proficiency in Linux operating systems and general infrastructure services.
  • Excellent communication skills, with fluency in English.
  • A strong desire for continuous learning and professional growth.
  • Familiarity with scripting languages like Python or Bash is an advantage.
What We Offer:
  • Engaging challenges with opportunities for personal and professional growth.
  • A diverse international team of highly qualified professionals.
  • State-of-the-art hardware and technology.
  • A collaborative work environment.
  • A competitive compensation package.

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Technical Support Specialist

Dubai, Dubai beBeeITSpecialist

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Job Description

Job Title:

A Technical Support Specialist is responsible for ensuring the optimal performance of IT equipment and infrastructure.

About the Role
  • Provide support to ensure all IT systems operate efficiently, meeting departmental KPIs and SLAs.
  • Install, maintain, and support IT equipment, adhering to health & safety standards.
  • Manage assets and inventory, coordinating with vendors as needed.
  • Maintain high availability of IT infrastructure through proactive maintenance.
Requirements
  • Certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or equivalent.
  • 2+ years of experience with Windows, Mac, or Linux in a corporate setting.
Why This Role Matters

This position plays a critical role in delivering exceptional service to customers, providing a seamless post-purchase experience.

About Our Team

We support the IT Infrastructure at various locations, working closely with stakeholders, colleagues, and remote teams to implement and maintain infrastructure elements.

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