13 Education Administrator jobs in the United Arab Emirates

Job Opportunity

A highly motivated and organized professional is sought to support the administrative functions of a college.

• Act as a point of contact for faculty, staff and students.
• Receive incoming visitors and phone calls, and respond to requests in a timely manner.
• Provide administrative support for daily operations, ensuring smooth workflow and productivity.
• Explain programs and services, advise and assist faculty and staff on college policies and procedures.
• Maintain confidential records and files, ensuring accurate information management.
• Handle final grade submissions and incomplete exams with attention to detail.
• Coordinate meetings and appointments, notifying attendees of location and time.
• Take minutes of meetings and share them with participants effectively.

We are a leading institution offering various academic programs across multiple colleges. We invite applications from well-qualified candidates for faculty and administrative positions.

Our seven dynamic colleges cater to diverse fields, including law, education, design, business administration, media and mass communication, computer information technology, and security and strategic studies.

Shipa Delivery is an online platform that makes it easier for businesses to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery's technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

About the Role:

We are seeking a well-presented, educated, and bilingual female professional (fluent in English and Arabic) to support a student re-enrollment project in collaboration with a highly reputed educational institution. The role involves engaging with parents, scheduling visits, collecting necessary documents, and guiding families through the re-enrollment process using digital tools.

Key Responsibilities includes but not limited :

• Coordinate with Educational Institute to contact parents of students in Abu Dhabi and Fujairah regarding re-enrollment.
• Schedule and conduct in-person visits with parents at mutually convenient times.
• Assist parents in completing online application forms using an iPad provided.
• Collect necessary documents from parents as required.
• Provide clear and accurate information regarding school services, policies, and enrollment requirements.
• Maintain professional and courteous communication with families at all times.

• Fluent in both Arabic and English (spoken and written)
• Valid UAE driving license will be an added advantage
• Presentable and professional demeanor
• Based in Abu Dhabi, with flexibility to travel to Fujairah
• Comfortable using digital tools such as tablets and online forms
• Strong interpersonal and communication skills
• Willing to undergo training provided by Educational Institute on school services and processes.

Position Summary:

UAE Nationals are encouraged to apply.

New York University Abu Dhabi (NYUAD) seeks to appoint a Senior Manager, Academic Fiscal Affairs reporting to the Associate Director, Post Award Administration.

This position is a key member of the Office of Academic Resource Management and Fiscal Affairs reporting to the Associate Director, and is responsible for post-award research administration, change management projects and associated administrative operations related to academic programs/departments.

This position will serve the Post award function that is responsible for the post-award financial administration of all research and creative projects at NYUAD; this includes internal research funds as well as external grants, gifts and contracts. This position will provide oversight and support on all post award operations pertaining to the academic divisions, external grants, gifts and other research programs. The position is primarily responsible for central- and project-level financial administration of internal research funds awarded to faculty members, as well as external grants and gifts, ensuring grant expenditures are properly managed and reported to PIs, NYUAD leadership, and the Deans; and providing the point of contact for PIs, research support staff, and department managers. This position will also collaborate with the NYUAD Finance and Budget Office, NYU Office of Sponsored Programs and Sponsored Program Accounting/RFS to ensure compliance with established guidelines and best practices.

This position will also extensively support the academic technology needs, processes, and projects for the Office of Academic Resource Management and Fiscal Affairs. Critical responsibilities include serving as the lead on automation, implementation and change management activities and providing administrative oversight for academic programs and research divisions. This position requires a thorough understanding of fiscal policies, budgetary processes, budget development and financial analysis specific to academic and research activities.

The Office of Academic Fiscal Affairs supports the Provost, Deans, Vice Provosts, and other academic and administrative leaders in their budget and financial resource planning. It provides strategic recommendations and supporting analytics related to finances and resources associated with the academic and research mission of the University. The Office is also responsible for the establishment and communication of effective sponsored program administration policies and procedures.

Key Responsbilities:

Post Award Research Administration

• Oversee the post award administration of NYUAD's research portfolio including all internal faculty research funds, start-up funds, Provostial Research Enhancement Funds/other competitive grants, and external grants and gifts; ensure monitoring of expense vs budget on a quarterly basis
• Collaborate with partners in the Office of Academic Appointments and Budget Office to maintain accurate deliverables pertaining to faculty hiring and research awards
• Serve as the team lead on internal competitive grants including the Provostial research enhancement fund awards, publication grants, OIEE, etc. and their pertinent post award processes
• Use of all financial and other necessary systems (FAME, Project Costing, UDW+, BIA, CF authorization, Cayuse, etc.) and updating research accounts based on new awards/contracts/renewals/budget modifications:Act as the divisional administrator for Cayuse (pre and post award) SP as the point of contact to facilitate grant orientation for new/existing faculty
• Assist in new grant set up and related tasks to make funds accessible to faculty/PIs in a proactive manner
• Monitor project expenditures for all research grants i.e. Faculty research, Research Institute, external grants, etc
• Assist in processing AHRFs and WD positions in coordination with the Office of Academic Appointments in a timely manner
• Review and process external engagement submissions for the assigned divisions. Educate faculty and administrators on Upwork transition and implementation
• Assist in processing summer salary in coordination with Office of Academic Appointments for Research Institute, Faculty Research, External Grants, Gifts
• Assist faculty in Cayuse proposal submissions, prepare financial analyses, research award letter drafts and support seamless award letter approvals for faculty research funds
• Assist in reviewing and processing expense reimbursements and other routine tasks
• Resolve any accounting and reconciliation discrepancies regarding variances in projections, actuals, and budgets of all projects
• Assist in providing monthly reports to project PIs and management as required
• Complete annual expense review for research grants as per the audit framework
• Serve as the team lead for the budget development of assigned divisions and other core programs supporting research
• Maintain effective post-award records, reporting sponsored program expenditures, and the establishment of an efficient post-award infrastructure ensuring compliance with local, federal, University and sponsor requirements
• Collaborate with the pre-award team and the Office of Research in the budget proposal development reviews for new internal competitive grants including centers, REFs, etc
• Collaborate regularly with the Pre-Award team, OSP and SPA for seamless execution of all external sponsored research grants and contracts
• Prepare annual and final project financial reports and complete the close-out process
• Liaise with NYU SPA and external grant sponsors for carryforwards, NCEs, submission of financial reports, and close out processes
• Provide training and awareness to division administrators and faculty on post award administration policies and processes
• Perform any on-going reporting, analytical projects, related administrative tasks on an ad-hoc basis supporting the department
• Routinely meet and alert the Associate Director to issues surrounding post award administration for the assigned areas of responsibility

Change Management and Process Improvements

• Support the Director, Academic Fiscal Affairs, on pertinent academic technology needs, processes, and projects. Assist with a variety of special projects as needed including gathering and analyzing data, generating ad hoc reports, and making recommendations
• Working under the supervision of the Associate Director, Post Award Administration, serve as the system administrator for the eRA Grants Management System, Cayuse SP and pertinent modules; creating accounts and providing system training sessions to faculty and staff across a population of 400+
• Collaborate with NYU and lead the enhancement of the electronic systems needs for the NYUAD post award operations. This includes Cayuse, FAME, Oracle budgeting reporting tool or any other tool, Tableau Dean's Dashboard, etc
• Work with the IT Admin Apps team to ensure all updates are accurately reflected in the business tools for efficient post-award processes. This includes any electronic research administration (eRA) system upgrade and implementation, Oracle budgeting reporting tool, etc
• Serve as the team lead for research external engagement program, review and dissemination of approvals
• Manage and maintain the workflow for the external engagement submission and review process
• Review and process external engagement submissions for the assigned division
• Serve as the team lead on designing the integration, implementation, operations and maintenance of the Upwork platform
• Lead the transition of the EE program into implementing Upwork
• Oversee the deployment and integration of Upwork's platform
• Coordinate with all departments, facilitate training, ensure smooth adoption of the platform, and provide ongoing support to faculty and staff
• Working closely with WSQ, serve as team lead on the Cayuse global management project, which includes implementing fund manager, cleaning up of projects, streamlining processes and coordinating with necessary departments to ensure seamless transition
• Serve as the team lead for the Faculty Budget automation project; to support in the creation of an integrated and automated Budget by Position vs Actuals Report or dashboard. This automation for all positions, the associated budgets with corresponding expenditures will facilitate adequate monitoring of these budgets and improve decision making of the academic hiring function at NYUAD
• Contribute in developing research administration and expenditure policies which enable flexibility and productivity while ensuring necessary controls
• Collaborate with faculty representatives to jointly develop solutions for complex problems affecting faculty and researchers

Research Budget Development and Forecasting

• Working under the leadership of the Associate Director, Post Award Administration, plan and develop the annual research budget and expense projections across all divisions, research programs, and competitive grants
• Prepare budget presentation and reports for NYUAD leadership and the Deans
• Assist the internal NYUAD research funding process as per established guidelines and best practices
• Participate in developing annual and multi-year grant budgets for new and existing faculty research awards, funding renewals, etc
• Work in partnership with the Finance and Budget Office to prepare and ensure accuracy and compliance of the research financial deliverables (monthly, quarterly, annual)
• Prepare monthly, quarterly, annual budget reports/dashboards and any adhoc reports for the Associate Director, and the Academic Deans
• Administer the financial analysis and budget reporting for relevant internal stakeholders
• Facilitate any administrative and financial changes to grants, conduct variance analysis, and review monthly expenditures in comparison to approved budgets and resolve budget errors
• Support the Associate Director, Post Award Administration, in actively identifying savings for potential re-allocation for strategic initiatives

Divisional Administration

• Serve as the primary point of contact for the Dean and faculty members regarding all central post-award research administration services from inception to close-out, ensuring seamless communication between central post-award and academic divisions. This includes but not limited to Proposal Development and Submission (connecting with the Pre-award team where necessary for external grants/gifts), Award Acceptance and execution, post-Award administration/management and Award Closeout
• Coordinate with the Dean's office and faculty to provide tailored support on managing research grants (internal and external including gifts), ensuring faculty receive timely updates on their grant status, budget upload, and other post-award services
• Conduct regular meetings with divisional admins on all post-award matters, including but not limited to: reviewing the financial status of research projects, assisting in resolving issues related to budget performance, and ensuring alignment with both departmental and faculty research goals
• Collaborate directly with faculty to monitor and assess research project expenditures, providing detailed financial analyses and ensuring timely processing of any budget modifications, no-cost extensions (NCEs), or rollovers
• Assist the Dean and faculty with post-award processes related to new grants and awards, including facilitating smooth transitions from pre-award to post-award stages
• Ensure faculty compliance with sponsor and university requirements by guiding them through faculty onboarding, necessary documentation, reporting obligations, and financial reviews
• Provide customized, high-quality customer service to faculty and division administrators to assess future direction and offering proactive solutions to address post-award challenges and streamline grant management
• Work closely with the Dean's office to provide timely and accurate financial data on all divisional faculty research grants on a quarterly basis, promoting transparency and shared governance for data-driven decision-making
• Provide advice to the Dean and faculty on the development and execution of research funding, ensuring their success in securing external funding and maintaining budget compliance
• Divisional administration complements the existing responsibilities in the central office by emphasizing the post-award role in supporting divisional research efforts and fostering effective collaboration with the deans and faculty members

Research Funds Allocation

• Review and assess funding requests for new faculty, and funding renewals for existing faculty in accordance with internal guidelines and practices
• Track the cycle with OAA on PandT review and any associated funding adjustments for Provost endorsement
• Work in close collaboration with the Office of Academic Appointments on the divisional faculty hiring plan and ensure timely issuance of faculty research fund awards as per the approved faculty hiring plan
• Conduct financial analysis on research proposals and submit funding recommendations for review and approval by the NYUAD Provost

Qualifications:

Required Education:

• Bachelors Degree in a related field
• Continuing professional education in accounting, finance, data management, or research administration

Required Experience:

• Experience in generating reports of portfolios of multiple grants for senior management and funding agencies
• Experience with budget development & reports for sponsored research grants
• Demonstrated experience developing and monitoring large complex budgets
• 2-3 years of experience in central- and project-level financial administration of research grants/sponsored research
• Experience in developing complex financial projections and sponsor reports
• Exceptional technical, accounting, and communication skills a must. Full competence and high-level proficiency with Microsoft Excel is essential
• Interpersonal skills with diverse populations at all levels in a professional manner
• Ability to quickly learn and understand University policies and procedures, and disseminate information to faculty and staff regarding pre and post award management
• Ability to work independently, under supervision, and as part of a team
• Ability to work effectively with other administrative offices of the university, in particular Finance, Budget and Office of Academic Appointments
• Willingness to work flexible hours at times to ensure an effective working relationship between New York and Abu Dhabi offices

Additional Information:

NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU's global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.

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Position Summary: New York University Abu Dhabi (NYUAD) seeks to appoint a Senior Manager, Academic Fiscal Affairs reporting to the Associate Director, Post Award Administration.

This position is a key member of the Office of Academic Resource Management and Fiscal Affairs reporting to the Associate Director, and is responsible for post-award research administration, change management projects and associated administrative operations related to academic programs/departments.

Key Responsibilities:

• Oversee the post award administration of NYUAD's research portfolio including all internal faculty research funds, start-up funds, Provostial Research Enhancement Funds/other competitive grants, and external grants and gifts; ensure monitoring of expense vs budget on a quarterly basis
• Collaborate with partners in the Office of Academic Appointments and Budget Office to maintain accurate deliverables pertaining to faculty hiring and research awards
• Serve as the team lead on internal competitive grants including the Provostial research enhancement fund awards, publication grants, OIEE, etc. and their pertinent post award processes
• Use of all financial and other necessary systems (FAME, Project Costing, UDW+, BIA, CF authorization, Cayuse, etc.) and updating research accounts based on new awards/contracts/renewals/budget modifications:Act as the divisional administrator for Cayuse (pre and post award) SP as the point of contact to facilitate grant orientation for new/existing faculty
• Assist in new grant set up and related tasks to make funds accessible to faculty/PIs in a proactive manner
• Monitor project expenditures for all research grants i.e. Faculty research, Research Institute, external grants, etc
• Assist in processing AHRFs and WD positions in coordination with the Office of Academic Appointments in a timely manner
• Review and process external engagement submissions for the assigned divisions. Educate faculty and administrators on Upwork transition and implementation
• Assist in processing summer salary in coordination with Office of Academic Appointments for Research Institute, Faculty Research, External Grants, Gifts
• Assist faculty in Cayuse proposal submissions, prepare financial analyses, research award letter drafts and support seamless award letter approvals for faculty research funds
• Assist in reviewing and processing expense reimbursements and other routine tasks
• Resolve any accounting and reconciliation discrepancies regarding variances in projections, actuals, and budgets of all projects
• Assist in providing monthly reports to project PIs and management as required
• Complete annual expense review for research grants as per the audit framework
• Serve as the team lead for the budget development of assigned divisions and other core programs supporting research
• Maintain effective post-award records, reporting sponsored program expenditures, and the establishment of an efficient post-award infrastructure ensuring compliance with local, federal, University and sponsor requirements
• Collaborate with the pre-award team and the Office of Research in the budget proposal development reviews for new internal competitive grants including centers, REFs, etc
• Collaborate regularly with the Pre-Award team, OSP and SPA for seamless execution of all external sponsored research grants and contracts
• Prepare annual and final project financial reports and complete the close-out process
• Liaise with NYU SPA and external grant sponsors for carryforwards, NCEs, submission of financial reports, and close out processes
• Provide training and awareness to division administrators and faculty on post award administration policies and processes
• Perform any on-going reporting, analytical projects, related administrative tasks on an ad-hoc basis supporting the department
• Routinely meet and alert the Associate Director to issues surrounding post award administration for the assigned areas of responsibility

Change Management and Process Improvements:

• Support the Director, Academic Fiscal Affairs, on pertinent academic technology needs, processes, and projects. Assist with a variety of special projects as needed including gathering and analyzing data, generating ad hoc reports, and making recommendations
• Working under the supervision of the Associate Director, Post Award Administration, serve as the system administrator for the eRA Grants Management System, Cayuse SP and pertinent modules; creating accounts and providing system training sessions to faculty and staff across a population of 400+
• Collaborate with NYU and lead the enhancement of the electronic systems needs for the NYUAD post award operations. This includes Cayuse, FAME, Oracle budgeting reporting tool or any other tool, Tableau Dean's Dashboard, etc
• Work with the IT Admin Apps team to ensure all updates are accurately reflected in the business tools for efficient post-award processes. This includes any electronic research administration (eRA) system upgrade and implementation, Oracle budgeting reporting tool, etc
• Serve as the team lead for research external engagement program, review and dissemination of approvals
• Manage and maintain the workflow for the external engagement submission and review process
• Review and process external engagement submissions for the assigned division
• Serve as the team lead on designing the integration, implementation, operations and maintenance of the Upwork platform
• Lead the transition of the EE program into implementing Upwork
• Oversee the deployment and integration of Upwork's platform
• Coordinate with all departments, facilitate training, ensure smooth adoption of the platform, and provide ongoing support to faculty and staff
• Working closely with WSQ, serve as team lead on the Cayuse global management project, which includes implementing fund manager, cleaning up of projects, streamlining processes and coordinating with necessary departments to ensure seamless transition
• Serve as the team lead for the Faculty Budget automation project; to support in the creation of an integrated and automated Budget by Position vs Actuals Report or dashboard. This automation for all positions, the associated budgets with corresponding expenditures will facilitate adequate monitoring of these budgets and improve decision making of the academic hiring function at NYUAD
• Contribute in developing research administration and expenditure policies which enable flexibility and productivity while ensuring necessary controls
• Collaborate with faculty representatives to jointly develop solutions for complex problems affecting faculty and researchers

Research Budget Development and Forecasting:

• Working under the leadership of the Associate Director, Post Award Administration, plan and develop the annual research budget and expense projections across all divisions, research programs, and competitive grants
• Prepare budget presentation and reports for NYUAD leadership and the Deans
• Assist the internal NYUAD research funding process as per established guidelines and best practices
• Participate in developing annual and multi-year grant budgets for new and existing faculty research awards, funding renewals, etc
• Work in partnership with the Finance and Budget Office to prepare and ensure accuracy and compliance of the research financial deliverables (monthly, quarterly, annual)
• Prepare monthly, quarterly, annual budget reports/dashboards and any adhoc reports for the Associate Director, and the Academic Deans
• Administer the financial analysis and budget reporting for relevant internal stakeholders
• Facilitate any administrative and financial changes to grants, conduct variance analysis, and review monthly expenditures in comparison to approved budgets and resolve budget errors
• Support the Associate Director, Post Award Administration, in actively identifying savings for potential re-allocation for strategic initiatives

Divisional Administration:

• Serve as the primary point of contact for the Dean and faculty members regarding all central post-award research administration services from inception to close-out, ensuring seamless communication between central post-award and academic divisions. This includes but not limited to Proposal Development and Submission (connecting with the Pre-award team where necessary for external grants/gifts), Award Acceptance and execution, post-Award administration/management and Award Closeout
• Coordinate with the Dean's office and faculty to provide tailored support on managing research grants (internal and external including gifts), ensuring faculty receive timely updates on their grant status, budget upload, and other post-award services
• Conduct regular meetings with divisional admins on all post-award matters, including but not limited to: reviewing the financial status of research projects, assisting in resolving issues related to budget performance, and ensuring alignment with both departmental and faculty research goals
• Collaborate directly with faculty to monitor and assess research project expenditures, providing detailed financial analyses and ensuring timely processing of any budget modifications, no-cost extensions (NCEs), or rollovers
• Assist the Dean and faculty with post-award processes related to new grants and awards, including facilitating smooth transitions from pre-award to post-award stages
• Ensure faculty compliance with sponsor and university requirements by guiding them through faculty onboarding, necessary documentation, reporting obligations, and financial reviews
• Provide customized, high-quality customer service to faculty and division administrators to assess future direction and offering proactive solutions to address post-award challenges and streamline grant management
• Work closely with the Dean's office to provide timely and accurate financial data on all divisional faculty research grants on a quarterly basis, promoting transparency and shared governance for data-driven decision-making
• Provide advice to the Dean and faculty on the development and execution of research funding, ensuring their success in securing external funding and maintaining budget compliance
• Divisional administration complements the existing responsibilities in the central office by emphasizing the post-award role in supporting divisional research efforts and fostering effective collaboration with the deans and faculty members

Research Funds Allocation:

• Review and assess funding requests for new faculty, and funding renewals for existing faculty in accordance with internal guidelines and practices
• Track the cycle with OAA on PandT review and any associated funding adjustments for Provost endorsement
• Work in close collaboration with the Office of Academic Appointments on the divisional faculty hiring plan and ensure timely issuance of faculty research fund awards as per the approved faculty hiring plan
• Conduct financial analysis on research proposals and submit funding recommendations for review and approval by the NYUAD Provost

Qualifications:

• Required Education: Bachelor's Degree in a related field, Continuing professional education in accounting, finance, data management, or research administration
• Required Experience: Experience in generating reports of portfolios of multiple grants for senior management and funding agencies, Experience with budget development & reports for sponsored research grants, Demonstrated experience developing and monitoring large complex budgets, 2-3 years of experience in central- and project-level financial administration of research grants/sponsored research, Experience in developing complex financial projections and sponsor reports, Exceptional technical, accounting, and communication skills a must. Full competence and high-level proficiency with Microsoft Excel is essential, Interpersonal skills with diverse populations at all levels in a professional manner, Ability to quickly learn and understand University policies and procedures, and disseminate information to faculty and staff regarding pre and post award management, Ability to work independently, under supervision, and as part of a team, Ability to work effectively with other administrative offices of the university, in particular Finance, Budget and Office of Academic Appointments, Willingness to work flexible hours at times to ensure an effective working relationship between New York and Abu Dhabi offices

Position Summary

The Student Services Officer is responsible for providing high-quality support to students throughout their academic journey. The role ensures a positive student experience by assisting with admissions, orientation, administrative processes, and general enquiries. The officer serves as the primary point of contact between students and the institution, fostering a welcoming and supportive environment.

Key Responsibilities

• Act as the main point of contact for students, answering questions and helping with their needs.
• Support students with admissions, registration, and orientation processes.
• Keep accurate student records and update databases as required.
• Share important information with students about schedules, policies, and events.
• Organize student activities and events to improve the student experience.
• Provide basic advice and support on student welfare, such as accommodation, visas, and general wellbeing.
• Work closely with instructors and other departments to make sure students get the support they need.

Qualifications & Skills

Essential:

• Bachelor's degree in Education, Business Administration, or related field.
• Strong interpersonal and communication skills.
• Organizational and multitasking ability with attention to detail.
• Proficiency in MS Office and student information systems.
• Ability to work effectively in a multicultural environment.

Preferred:

• Previous experience in student services, customer service, or administrative support in an educational setting.
• Event coordination experience.

Job Type: Full-time

Job Title : Student Support Services Coordinator

Reporting Relationship: Director of Academic Affairs

Expected Starting Date: Monday, July 14, 2025

Job Status :Full time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration:

• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English
• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Students Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

Required Education

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

Professional Experience

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

Competencies and Skills

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

If you are interested, please submit your CV and Cover Letter via email to Kindly include the position you are applying for in the subject line.

Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children school fees allowances subject to coordination of benefits.

GSU is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply. UAE residents are preferred.

Job Title: Student Support Services Coordinator

Reporting Relationship:Director of Academic Affairs

Expected Starting Date: Monday, July 14, 2025

Job Status:Full time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration:

• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English
• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute's programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Students Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

Required Education

• A minimum of bachelor's degree in a relevant field is required e.g. Business Administration or Education

Professional Experience

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

Competencies and Skills

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

If you are interested, please submit your CV and Cover Letter via email to Kindly include the position you are applying for in the subject line.

Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children school fees allowances subject to coordination of benefits.

GSU is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply. UAE residents are preferred.

The incumbent will be responsible for the administration of the operations and activities in the Department of Student Accessibility Services ensuring it is in line with the stated goals vision and mission of the division. Proactively promotes the awareness about the Department of Student Accessibility Services to encourage the acceptance of special needs students amongst Zayed Universitys community. The Incumbent will manage the Work of a Special Educational Needs (SEN) Team within the Department of Student Accessibility Services to support Students with Special Needs.

• Guide the development and implementation of long-range and short-range plans for achieving special education goals and objectives in alignment with the Departments strategic plan.
• Plans develops implements and administers programs and services to meet identified needs including development and implementation of new programs and services.
• Maintaining existing resources and exploring opportunities to develop or incorporate new resources from the wide range available within the University and externally.
• Encouraging an atmosphere of continuing professional development and sharing of good practice with colleagues.
• Advising and Supporting Faculty in their teaching and curriculum delivery for those students with special educational needs.
• Ensures that students including those with special or additional needs receive their full educational entitlement and have access to the whole curriculum.
• Maintain open lines of communication regarding special education with all interested parties; respond to concerns of parents faculty and students.
• Provides ongoing SEN assessments (ranging from screening to assessment) to make recommendations for action that can subsequently be used to create individual educational plans (IEP).
• Coordinates and Promotes Accessibility related professional workshops to faculty and staff as well as workshops that can be given in high schools.
• Creates an annual budget that supports initiative by the Department of Student Accessibility Services.
• Manages all administrative work related to the department and generates on going Reports related to SEN.
• Manager all admin work related to the department of Student Accessibility Services in Dubai and generates on going reports related to SEN.
• Expands and maintains knowledge of current disability laws to ensure ZU maintains compliance.
• Facilitates communication and problem solving between faculty staff and students with disabilities on access and accommodation issues.
• Makes recommendations to the Departments Director regarding any issues related to SEN students.
• Creates marketing information describing the department services to encourage students with disability to self-identify.
• Organizes awareness Event of SEN for all ZU Community.
• Provides training to ZUs community to effectively support SEN students.
• Promotes a positive student self-image improving motivation levels and create a sense of can do.
• Manages the allocation of support resources where appropriate to identified SEN students.
• Conduct researches on challenges related to SEN Students and provide solutions to be used as database in the future.

• Must possess a bachelors Degree in School or Clinical Psychology) from an accredited Institution with a minimum of 8 years of experience with SEN students or an equivalent Combination of education and experience.
• Hold a recognized license in (school or clinical psychology (covering Learning Difficulties).
• Willingness to travel between Abu Dhabi and Dubai when required (position is based in Dubai).

• Able to work unsupervised / self-motivating to ensure delivery of competent ethical and efficient services.
• Familiarity with the UAE/Arabic collective society and culture is a necessity.
• Comfortable with technology (Excel Word etc.)
• Strong knowledge of group dynamics and personal counseling techniques suitable to an educational setting.
• Ability to build and sustain good relationships with Staff
• Ability to motivate others.

The Universitys benefits package is highly attractive with competitive salaries free of tax in the U.A.E. Cash housing annual vacation airline tickets for the employee and immediate family educational subsidies for children and healthcare is provided to the employee and sponsored family members.

Note: While we appreciate all applications you will be contacted only if you are selected for an interview.

For any inquiries or issues please contact

Required Experience:

Manager

The Academic Curriculum Development & Training Manager is responsible for overseeing the design, development, and enhancement of the curriculum in alignment with EYFS British standards, as well as creating and implementing training programs for teachers and academic staff. This role ensures the delivery of high-quality education and supports the institution's academic goals.

Key Responsibilities

• Develop and update curriculum content in line with EYFS standards and global best practices.
• Design and implement comprehensive training plans for teachers to enhance their pedagogical and academic skills.
• Monitor and evaluate the implementation of the curriculum in classrooms, providing constructive feedback for improvement.
• Create innovative teaching resources and assessment tools to support the learning process.
• Supervise teaching quality and ensure alignment with curriculum objectives.
• Stay updated with the latest developments in early childhood education and integrate them into the curriculum and training programs.
• Collaborate with senior management to plan continuous improvement strategies for academic performance.
• Organize internal and external workshops and training sessions.
• Provide regular progress reports with recommendations for curriculum and training development.

Qualifications

• Bachelor's or Master's degree in Education, Early Childhood Education, or a related field (EYFS international certifications are preferred).
• Minimum of 5 years of experience in curriculum development or academic training, with at least 2 years working specifically with the EYFS British curriculum.
• Deep understanding of early childhood education principles and the needs of children aged 0–5.
• Strong skills in designing and delivering training programs.
• Proven leadership abilities with experience in guiding and motivating teaching teams.
• Excellent command of English, both written and spoken.

Skills

• Strong organizational and administrative abilities.
• Creative thinking and problem-solving.
• Strategic planning and educational project management.
• Knowledge of interactive teaching methods and educational technology tools.

Job Type: Full-time

Pay: AED10, AED15,000.00 per month