451 Front Office Manager jobs in the United Arab Emirates

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at FIVE Hotels and Resorts.

The ideal candidate will have a proven track record of delivering exceptional service in a fast-paced front office environment, with a strong focus on leadership and team management.

• Ensure smooth front office operations and deliver a memorable guest experience.
• Support team members in guest requests, maintaining high service standards.
• Maximize room occupancy and promote hotel services through upselling.
• Lead, train, and motivate the front office team to uphold FIVE's standards.

• 2-3 years of proven experience in Front Office within a hotel, leisure, or retail environment, delivering exceptional service.
• Energetic, welcoming personality with excellent communication skills in English; proficiency in additional languages is a plus.
• Strong organizational and leadership skills, capable of inspiring the team.
• Proficient in hotel PMS systems, especially Opera, and Microsoft Office suite.
• Flexible to work various shifts, including weekends and holidays.

JOB SUMMARY

A seasoned Front Office professional with 35 years of progressive experience in upscale hospitality tasked with managing daily front desk functions ensuring consistent adherence to brand quality and enhancing guest satisfaction. Strong leadership effective team coordination and a proactive mindset toward service improvement are essential. Fluency in Arabic is a plus.

CANDIDATE PROFILE

Experience and Qualification

Minimum 35 years of progressive experience in front office operations preferably in a luxury or upscale hospitality environment.

Proven ability to lead and manage daily front office operations ensuring alignment with brand standards and guest expectations.

Strong background in budget management performance tracking and achieving departmental goals.

Skilled in staff supervision including scheduling coaching and performance management to ensure optimal service delivery.

Demonstrated success in guest satisfaction strategies with a proactive approach to handling feedback complaints and service recovery.

Excellent organizational and planning skills with the ability to prioritize tasks and develop actionable goals.

Well-versed in brand standards with a commitment to maintaining a high level of service consistency across all front office touchpoints.

Strong interpersonal and communication skills capable of motivating teams conducting effective meetings and driving results.

Ability to act as a service champion fostering a positive and guest-centric atmosphere throughout the front office.

Experience in analyzing guest feedback identifying areas for improvement and implementing service enhancements.

Arabic speaking is an advantage enhancing communication with a diverse guest demographic and supporting regional service excellence.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize organize and accomplish your work.

Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations recognizes performance and produces desired results.

Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust respect and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies standards and procedures.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

IC

The iconic Queen Elizabeth 2 (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

As our Front Office Manager , you will lead the way in delivering exceptional guest experiences at the iconic Queen Elizabeth 2 Hotel. You'll oversee daily operations, inspire your team of Heartists, and ensure every arrival and departure leaves a lasting memory. This role gives you the chance to grow professionally, bring your own personal touch, and take pride in shaping moments that guests will treasure.

• Lead daily Front Office operations to deliver exceptional guest experiences.
• Oversee and mentor the team of Heartists, fostering a culture of service excellence.
• Ensure smooth arrivals and departures and maintain high standards of guest satisfaction.
• Collaborate with other departments to create memorable guest moments and uphold brand standards.

• Previous experience as Front Office Manager, preferably in the UAE.
• Strong command of Opera and familiarity with loyalty programs, particularly Accor Live Limitless.
• Ability to train and motivate teams to consistently deliver exceptional service.
• Excellent communication, presentation, and leadership abilities.

• Employee benefit card offering discounted rates in Accor hotels worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Career development opportunities with national and international promotion opportunities – the sky is your limit.

What we offer

When you become one of our Heartists, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are far more than a worldwide leader. We welcome you as you are and help you find a job and brand that matches your personality. We support you to grow and learn every day, making sure your work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

The iconic Queen Elizabeth 2 (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

As our Front Office Manager , you will lead the way in delivering exceptional guest experiences at the iconic Queen Elizabeth 2 Hotel. You'll oversee daily operations, inspire your team of Heartists, and ensure every arrival and departure leaves a lasting memory. This role gives you the chance to grow professionally, bring your own personal touch, and take pride in shaping moments that guests will treasure.

What you will bring to the role

• Previous experience of Front Office Manager, preferably in the UAE.
• Strong command of Opera and familiarity with loyalty programs, particularly Accor Live Limitless.
• Ability to train and motivate teams to consistently deliver exceptional service.
• Excellent communication, presentation, and leadership abilities.

• Employee benefit card offering discounted rates in Accor hotels worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Career development opportunities with national and international promotion opportunities – the sky is your limit.

What we offer

When you become one of our Heartists, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are far more than a worldwide leader. We welcome you as you are and help you find a job and brand that matches your personality. We support you to grow and learn every day, making sure your work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Guest Satisfaction & Loyalty Development

• Lead, manage, and train the Front Office team, including Reception, Guest Services, Concierge, Bell Desk, and Operator.
• Champion a guest-centric culture, continuously analyzing guest feedback and driving improvement initiatives across the Front Office team.
• Implement service recovery strategies and train Heartists to handle guest concerns empathetically and professionally.
• Drive and promote enrolment and active engagement in the ALL-Loyalty Program to enhance guest engagement.
• Collaborate with Quality & Training to embed service excellence standards into daily operations.
• Collaborate with other departments (Housekeeping, Engineering, Security) to ensure guest rooms and public areas meet Mövenpick standards

Quality Assurance & Brand Compliance

• Ensure all touchpoints within the Front Office adhere to Mövenpick brand standards through regular audits and coaching.
• Partner with the Quality department to roll out brand initiatives and monitor compliance using guest satisfaction indexes and mystery audits.
• Lead by example in promoting and modeling brand values.

Employee Engagement & Team Empowerment

• Create a motivating work environment where Heartists feel empowered, valued, and committed to service excellence.
• Conduct one-on-one development meetings, career planning sessions, and consistent coaching aligned with Accor's Heartist culture.
• Recognize high performers and encourage participation in brand-led engagement programs.

Selling & Upselling Initiatives

• Lead the team in proactively identifying upselling opportunities and maximizing room revenue, packages, and ancillary services.
• Ensure Heartists are trained on sales techniques and have a deep understanding of product offerings and benefits.
• Collaborate with Commercial and Revenue teams to execute targeted selling campaigns and monitor conversion metrics.

Commercial Contribution & Strategic Planning

• Prepare and manage departmental budgets, control costs, and monitor profit margins.
• Support the hotel's commercial strategy by aligning Front Office operations with business objectives.
• Participate in forecasting, budgeting, and strategic reviews to optimize department financial performance.
• Contribute to driving KPIs such as GOP, RevPAR, ADR, and guest engagement scores.

Administration :

• Prepare and manage departmental budgets, control costs, and monitor profit margins.
• To work closely with the Finance department to produce monthly financial reports timely & accurately.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• To review the Heartists schedule and annual leave plan to ensure the correct allocation of resources in order to improve guest satisfaction level as well as Heartists productivity and satisfaction
• Oversee the implementation of a training plan for all front office and concierge team members
• Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

Qualifications

• Minimum 3-5 years of experience in Front Office management role in a hotel.
• Strong command of Opera Cloud and familiarity with loyalty programs, particularly Accor Live Limitless (ALL).
• Excellent communication, presentation, and leadership abilities.
• Ability to train and motivate teams to consistently deliver exceptional service.
• Proficiency in English; Arabic / Russian languages would be an advantage.
• Experience in UAE hospitality sector preferred.

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.

• Involvement in budget preparations and responsible for profit & loss
• Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.
• Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.
• Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.
• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
• Conduct interviews with future employees.
• Identify training needs, develop and manage performance.
• Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.
• Manage all operational tasks as well as their respective delegation and follow-up.
• Carry out disciplinary actions in line with company procedures.
• Re-evaluate work flows to improve and optimise organisation.
• Implement and evaluate procedures and policies.
• Ensure clear communication within departments.
• Verify that all information requested by the local police authorities are adhered to and prepared accurately.
• Organise regular departmental meetings.
• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
• Conduct daily walk throughs to ensure quality standards.
• Maintain high visibility with guests and employees, handle customers' complaints and take corrective action.
• Set short term and long term measurable objectives to continually improve service levels.
• Responsible for maintaining 85% scoring for LQA inspections.
• Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.
• Manager on Duty weekdays and weekends.
• Rooms Division responsibility in their absence.
• Pre-Opening tasks and responsibilities where applicable.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

• Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
• Three (3) years relevant experience in a similar position in a renown international hotel brand
• International experience in a 5 star property
• Ability to work and communicate in a multinational environment:
• Local language – excellent oral and written skills (where applicable)
• English – excellent oral and written skills
• Additional language - beneficial
• Motivating, guiding and empowering
• Planning, organisational and analytical skills
• Excellent communication skills
• Very good knowledge of Microsoft Office applications
• Excellent Opera knowledge

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

• Lead, mentor, and motivate the front office team to deliver exceptional guest service.
• Develop and implement training programs to enhance team performance and knowledge.
• Conduct regular performance evaluations and provide constructive feedback.
• Schedule and manage staff effectively to ensure optimal coverage.
• Ensure all guest interactions are handled professionally and efficiently.
• Resolve guest complaints and issues promptly and effectively.
• Maintain a high level of guest satisfaction through proactive service and attention to detail.
• Implement and monitor guest feedback systems to identify areas for improvement.
• Oversee all front office operations, including check-in/check-out, reservations, and guest inquiries.
• Ensure compliance with hotel policies and procedures.
• Manage room inventory and maximize occupancy rates.
• Monitor and manage front office budgets and expenses.
• Work closely with housekeeping, reservations, and sales department.
• Maintain effective communication with all hotel departments.
• Prepare and present regular reports on front office performance.
• Participate in hotel meetings and contribute to strategic planning.
• Maintain up-to-date knowledge of Accor systems and procedures.
• Ensure the safety and security of guests and staff.
• Implement and enforce emergency procedures.
• Maintain a safe and clean working environment.

• Minimum of five (5) years of experience in a front office management role in a hotel environment.
• Proven track record of delivering exceptional guest service and achieving operational excellence.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

1. Manage the functioning of all departmental employees and facilities (Reception Guest Service Center Bell team Drivers Concierge Guest Experience Night shift 45 person manning).
2. Develop and maintain a motivational working environment within the department, considering the remote location and varying needs of team members.
3. Lead the team members' performance appraisals.
4. Coordinate work of other managers and supervisors in each section of Front Office to ensure the highest guest and team satisfaction.
5. Oversee the Front Office work schedule and leave planning.
6. Collaborate with other departments to maximize effectiveness.
7. Monitor Front Office inventory and order items as needed.
8. Provide coaching, counseling, and guidance to team members.
9. Work with various systems simultaneously (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro, Paytrax).
10. Take responsibility for maximizing quality levels of product, service, and guest satisfaction.
11. Ensure adherence to Standard Operating Procedures through training and performance monitoring.
12. Lead upselling and cross-selling initiatives via FPG programming.
13. Monitor daily arrivals and coordinate VIP or special requests with relevant departments.
14. Keep team members updated on hotel products, services, and promotions.
15. Conduct regular inspections to ensure quality standards and address maintenance or cleaning requests.
16. Drive hotel buggies safely at all times.
17. Lead the daily management morning briefing.

• A degree or diploma in Hotel Management or equivalent.
• Luxury hospitality experience of 2+ years in a similar role or 24+ years in related fields.
• In-depth knowledge of the hotel, leisure, or service sector.
• Excellent communication and leadership skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software.
• Leadership qualities to take charge of the Front Office Department.
• Genuine passion for people and the hospitality industry.

Relocate to a remote area.

No

Full-time