604 Front Office Manager jobs in the United Arab Emirates

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Front Office Manager , you will be the face of Ciel Dubai’s guest arrival and departure experience. You’ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards.

• Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit.

• Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand.

• Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail.

• Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally.

• Collaborate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experiences.

• Oversee daily shift briefings, staff scheduling, and performance management.

• Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary.

• Train, mentor, and develop team members to maintain a high level of professionalism and service consistency.

• Ensure full compliance with all hotel policies, SOPs, safety, and local regulations.

• Support the pre-opening phase, including team recruitment, training, system setup (e.g., PMS), and process design.

• Minimum 4 years of experience in front office leadership, preferably in a 5-star or luxury hotel environment.

• Pre-opening experience is a strong advantage.

• Proficient in Opera Cloud or equivalent PMS.

• Excellent leadership, communication, and guest engagement skills.

• Ability to multitask and manage high-pressure situations with grace and professionalism.

• Passion for hospitality and a genuine commitment to exceeding guest expectations.

Company Description

Join us at a hotel that is part of the Accor network, the leading global hospitality group with a portfolio of 45+ brands, 5,600+ hotels, 850,000+ rooms, and over 10,000 restaurants and bars across more than 110 countries.

Swissôtel, a jewel within Accor's collection, blends Swiss hospitality with modern design and personalized service. Today, Swissôtel manages 44 hotels with nearly 15,900 rooms globally.

This is where your talent meets limitless opportunity:

• We believe in you—in your talent, passion, and what you bring to the table.
• Grow with us—unlock numerous paths for professional development and advancement.
• Make a difference—every gesture, every smile, every action helps create unforgettable moments for our guests, colleagues, and our planet.
• Together, we live the vision of responsible hospitality.

Embrace the opportunity to become a Heartist, and let your heart guide you as life pulses faster in this exciting world.

Job Description

Key Responsibilities

• Supervise and mentor front desk staff to deliver seamless and high-quality service.
• Manage reservations, check-ins, and check-outs accurately and efficiently.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Maintain accurate guest records, financial transactions, and departmental reports.
• Implement and uphold standard operating procedures and quality standards.
• Conduct staff trainings, performance reviews, and shift scheduling.
• Monitor and optimize front office processes, guest satisfaction, and financial performance.

Qualifications

Qualifications

• Proven experience as a Front Office Manager or similar role in the hospitality industry (preferably in 4–5-star hotels).
• Strong leadership, communication, and interpersonal skills.
• Proficient in using hotel management software (e.g., Opera) and MS Office applications.
• Exceptional problem-solving, multitasking, and guest service capabilities.
• Ability to work under pressure and adapt to fast-paced operational environments.
• Hospitality-related education or professional certification is a plus.

Must-have qualifications

• Uzbekistan citizenship (only citizens will be considered)
• Proven hotel experience in Front Office/Rooms Division (4–5 preferred)
• 1.5+ years managing a team of 12+ (people leadership, coaching, performance)
• Strong Opera PMS and MS Office skills
• Languages: English & Uzbek required; Russian is an advantage
• Clear track record in guest satisfaction and complaint resolution

Also considered

• Hotel Quality/Guest Experience Managers with proven leadership of 12+ and measurable service/quality impact, ready to own FO operations.

Additional Information

Please email your CV to HC093- with the subject "FOM – Swissôtel Tashkent". In your email, briefly state: (1) your Uzbekistan citizenship, (2) team size you managed (12+), (3) years in FO leadership ( 1.5)

We are seeking a highly skilled and professional Front Office Manager with proven experience in the UAE hospitality industry to join our esteemed 3-star hotel. The ideal candidate will possess strong leadership abilities, excellent communication skills, and comprehensive knowledge of IDS software to ensure seamless front office operations and exceptional guest service.

Key Responsibilities

• Oversee and coordinate all front office functions to deliver a superior guest experience
• Lead, train, and motivate front desk staff to maintain high standards of service
• Manage reservations, check-in/check-out procedures, and billing processes with precision
• Ensure compliance with hotel policies, procedures, and standards
• Handle guest inquiries, complaints, and feedback professionally to ensure guest satisfaction
• Monitor and optimize front office operations to improve efficiency and revenue
• Maintain accurate records and reports related to front office activities

Qualifications & Experience

• Minimum of 3 years UAE hospitality industry experience in a similar managerial role
• Demonstrated proficiency in IDS software or equivalent hotel management systems
• Strong leadership, organizational, and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work efficiently under pressure and adapt to changing priorities
• Immediate availability to join is highly desirable

Application Process

Qualified candidates are encouraged to forward their detailed CV .

Only shortlisted applicants will be contacted for further assessment.

Join our team and contribute to delivering outstanding guest service in a dynamic hospitality environment. We look forward to your application.

Job Type: Full-time

Pay: AED3, AED4,000.00 per month

• Serve as the first point of contact for visitors, clients, and vendors, ensuring a professional
  and welcoming front-office environment
• Manage internal and external communication, including drafting professional correspondence and emails
• Assist the department head with calendar management, travel arrangements, and scheduling meetings
• Oversee day-to-day office administration, including housekeeping, office supplies, and vendor coordination
• Track and manage inventory, office expenses, and vendor invoices to ensure cost effectiveness and timely replenishment
• Coordinate logistics for client and stakeholder visits, ensuring a smooth experience
• Support the wider team with administrative tasks and ensure compliance with office protocols

Requirements:

• Bachelor's degree (preferred)
• 3 to 5 years relevant experience in office management, Executive Assistant, front office management, or administrative roles
• Strong organizational and time-management skills, with attention to detail
• Excellent written and verbal communication abilities
• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Ability to multitask, prioritize effectively, and work independently
• Professional demeanor and ability to represent the organization confidently

What We're Looking For:

• A proactive and dependable individual who thrives in structured environments
• Strong interpersonal skills to manage vendor relationships and client interactions
• Someone who values professionalism, efficiency, and problem-solving

Company Description

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since our establishment in 1975, we have been dedicated to providing high-quality, personalized, and compassionate care to our patients. We are proud to have earned the trust of millions of people in the UAE and globally. Our commitment to excellence ensures that we consistently deliver top-notch healthcare services.

Role Description

This is an on-site, full-time role for a Front Office Manager, located in Abu Dhabi. The Front Office Manager will oversee daily front desk operations, manage a team of front office staff, handle patient inquiries, and ensure a smooth patient flow. The manager will also address any concerns or issues that arise, maintaining a high level of customer service and employee efficiency.

Qualifications

• Experience in front desk operations, customer service, and team management
• Strong interpersonal and communication skills
• Ability to handle patient inquiries and resolve issues effectively
• Proficiency in using office software and healthcare management systems
• Excellent organizational and multitasking abilities
• Bachelor's degree in Healthcare Management, Business Administration, or a related field is preferred
• Experience in the healthcare industry is a plus

Front Office Manager – 5-Star Resort

Location:
 Fujairah, UAE

Type:
 Full-time | On-site

About the Role

We are seeking a Front Office Manager to oversee guest services and daily operations in a luxury resort environment. The role requires strong leadership, hands-on management, and the ability to ensure smooth front office operations while maintaining high service standards.

We welcome applications from:

• Experienced Front Office Managers in 5-star resorts.
• Assistant Front Office Managers in luxury properties seeking their next career step.

Key Responsibilities

• Manage reception, concierge, reservations, and guest relations functions.
• Deliver consistent, personalized service aligned with international 5-star standards.
• Monitor guest feedback and take action to enhance satisfaction and ratings.
• Lead and develop the front office team to achieve service excellence.
• Collaborate with other departments to ensure seamless guest experiences.
• Address guest concerns promptly and professionally.
• Support upselling and revenue initiatives while maintaining guest trust.

Requirements

• Current Front Office Manager in a 5-star resort 
  OR
   Assistant Front Office Manager ready for promotion.
• Solid experience in luxury guest service and front office operations.
• Strong leadership and communication skills.
• Fluent in English; additional languages are a plus.
• Proficiency in Opera PMS (or similar).
• Previous UAE/GCC experience preferred; willingness to relocate to Fujairah required.

What We Offer

• An opportunity to manage the front office of a highly regarded 5-star resort.
• Professional growth and career visibility.
• Competitive salary and benefits package.
• A supportive work environment where attention to detail and guest care are valued.

We are looking for a Front Office Manager who will oversees the entire front office team, and coordinates the activities of the front desk, reservations, concierge and transport services. He or She will work closely with other departments to resolve issues with guests and maintain the property.

Duties and Responsibilities

• Schedules the front office staff.
• Supervises workload during shifts.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information & FIT bookings. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Conducts regularly scheduled meetings of front office personnel.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Ensure that front office staffs are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review Front office logbook and Guest feedback forms on a daily basis.

Skills and Experience

• 2 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai
• Good oral and written communication skills
• Strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems
• Strong presentation and leadership skills and friendly demeanor

Job Type: Full-time

Pay: AED5, AED6,000.00 per month

Application Question(s):

• Can join immediately

Experience:

• customer service: 3 years (Required)
• hotel: 3 years (Required)

Front Office Manager – 5-Star Resort

Location: Fujairah, UAE

Type: Full-time | On-site

About the Role

We are seeking a Front Office Manager to oversee guest services and daily operations in a luxury resort environment. The role requires strong leadership, hands-on management, and the ability to ensure smooth front office operations while maintaining high service standards.

We welcome applications from:

• Experienced Front Office Managers in 5-star resorts.
• Assistant Front Office Managers in luxury properties seeking their next career step.

Key Responsibilities

• Manage reception, concierge, reservations, and guest relations functions.
• Deliver consistent, personalized service aligned with international 5-star standards.
• Monitor guest feedback and take action to enhance satisfaction and ratings.
• Lead and develop the front office team to achieve service excellence.
• Collaborate with other departments to ensure seamless guest experiences.
• Address guest concerns promptly and professionally.
• Support upselling and revenue initiatives while maintaining guest trust.

Requirements

• Current Front Office Manager in a 5-star resort OR Assistant Front Office Manager ready for promotion.
• Solid experience in luxury guest service and front office operations.
• Strong leadership and communication skills.
• Fluent in English; additional languages are a plus.
• Proficiency in Opera PMS (or similar).
• Previous UAE/GCC experience preferred; willingness to relocate to Fujairah required.

What We Offer

• An opportunity to manage the front office of a highly regarded 5-star resort.
• Professional growth and career visibility.
• Competitive salary and benefits package.
• A supportive work environment where attention to detail and guest care are valued.

Industry: Hospitality

Employment Type: Full-time

Job Type: Full-time

Pay: AED8, AED12,000.00 per month

Duties and Responsibilities

• Financial Performance (Up-selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem-Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develop high-quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
• Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Prepare monthly and daily revenue reports and circulate them to all HOD's.
• Prepare Room revenue and occupancy forecast and take action on rate strategies.
• Is involved in the recruitment of new team members for the front office.
• Integrates and trains employees, providing support for skills development.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise RevPAR.
• Have a good knowledge of all systems and standard operating procedures of the front office.
• Ensures that guest documentation and information are available and up-to-date.

Well-developed communication and customer relations skills. Highly organized, and results-oriented with the ability to be flexible and work well under pressure. Knowledge of Opera / Fidelio / Otherworld Class Property Management System is required.

EDUCATION:

A degree or Diploma in Hospitality Management is an asset or graduate bachelor's degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS Office programs.

EXPERIENCE:

Minimum 2 to 3 years work experience as Assistant Manager or Team Leader – Front Office / Guest Relations in a hotel.

Job Type: Full-time

Pay: AED1.00 - AED2.00 per month