Explore opportunities in front office 122 Front Office Manager jobs in the United Arab Emirates
Front Office Manager
Posted 8 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Front Office Manager
Posted 18 days ago
Job Viewed
Job Description
Position Title: Office Manager Employment Type: Full Time Salary: up to 12K AED all-inclusive depending on experience and qualifications Benefits: as per UAE labor law Job Location: Dubai, UAE About the Client: One of the leading freight shipment brokerage firms for luxury cars, based in Dubai Job Description: -Provide administrative support to the Office Manager and HR Manager in overseeing the daily operations of the office – visitors, meetings, staff schedules, etc. - Organize and maintain physical and electronic files, records, and documents. Ensure confidentiality and accuracy of sensitive information. - Assist in making travel arrangements for staff and executives, including booking flights, hotels, transportation, and managing travel itineraries, group activities such as team building, office celebrations, etc. - Greet visitors, clients, and guests and ensure they are directed to the appropriate person or meeting room. Maintain a professional and welcoming reception area.
Requirements
- Female, 38 years old and below - At least 3 years experience in admin role, preferably in an office environment or corporate with excellent communication skills - Experience working in a multinational company with excellent English communication skill and a strong personality.
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
Assistant Front Office Manager
Posted 2 days ago
Job Viewed
Job Description
**ABOUT US**
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced **Assistant Front Office Manager** to join their extraordinary team!
Conveniently located in the heart of Dubai's Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai Mall, renowned Jumeirah Beach, and with convenient access to all of Dubai's world-leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well as 120 studios, one and two-bedroom apartments, convenient F&B offerings & meeting and events facilities
**YOUR DAY TO DAY**
+ Oversee and manage daily operations to ensure exceptional service delivery, adherence to brand standards, and consistent guest satisfaction.
+ Work closely with and report directly to the General Manager and Operations Manager, supporting overall property performance and strategic objectives.
+ Review and analyse Guest Love Scores and guest feedback, taking proactive actions to drive improvement in line with IHG brand standards.
+ Address and resolve guest and colleague concerns, conflicts, and complaints in a professional and timely manner.
+ Manage workforce planning and scheduling to meet service requirements while aligning with financial targets.
+ Foster effective communication within the team to ensure alignment with business goals, performance standards, and operational updates.
+ Monitor departmental performance against property financial targets, taking proactive steps to achieve or surpass set goals.
+ Build and maintain a positive, collaborative work environment that encourages teamwork and mutual respect.
+ Provide hands-on support in guest interaction and problem resolution to uphold guest satisfaction levels.
+ Support the professional development of team members through coaching, mentoring, and skills enhancement.
+ Encourage employee input, maintain an open-door culture, and utilize colleague feedback to improve engagement and workplace experience.
+ Work collaboratively with Housekeeping, Food & Beverage, and other operational departments to ensure a smooth and seamless guest experience.
**WHAT WE NEED FROM YOU**
Ideally, you'll have some or all of the following competencies and experience we're looking for:
+ Previous experience in a leadership role within Front Office/Guest Services.
+ Preferably with IHG brand experience.
+ Currently based in the UAE.
+ Strong knowledge of IHG Guest Love measurement tools and guest satisfaction analysis.
+ Excellent leadership, communication, and problem-solving skills.
+ Ability to manage high guest volumes while maintaining personalized service.
+ Experience with hotel PMS (OPERA preferred).
**WHAT WE OFFER**
We'll reward all your hard work with a competitive salary and benefits.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Assistant Front Office Manager
Posted today
Job Viewed
Job Description
As an Assistant Front Office Manager, your responsibilities encompass leadership and management across all sections of the Front Office Department, aiming to uphold the highest service standards. The primary objective is to ensure every guest visiting the hotel receives service and hospitality that surpasses expectations, providing an enhanced experience through meticulous attention to detail and a continuous focus on customer satisfaction.
Key Job Responsibilities:
- Assist the Head of Front Office in overseeing and managing all aspects of the Front Office Department.
- Uphold and enforce the highest standards of service to ensure an exceptional guest experience.
- Collaborate with the leadership team to develop and implement strategies for enhancing customer satisfaction.
- Supervise and support front desk operations, including check-in, check-out, and guest interactions.
- Ensure adherence to established procedures and protocols for efficient front office functioning.
- Lead and motivate the Front Office team to maintain a customer-focused approach and exceed guest expectations.
- Address and resolve guest concerns promptly, maintaining a positive and solutions-oriented attitude.
- Foster a culture of attention to detail, emphasizing the importance of providing added value through exceptional service.
- Work closely with other departments to coordinate and optimize overall hotel operations.
- Stay informed about industry trends and best practices to continuously improve Front Office services.
- Contribute to training programs to enhance the skills and knowledge of the Front Office team.
- Participate in regular meetings with the leadership team to discuss performance, challenges, and improvement opportunities.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
Franchise Hotel - Front Office Manager
Posted 8 days ago
Job Viewed
Job Description
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
**Your day to day**
**Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.**
**Every day is different, but you'll mostly be:**
**● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes**
**● Engaging with guests to build personal relationships and remedy any complaints**
**● Conducting regular front office inspections to ensure we're making the right first impression**
**● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk**
**● Training team members on PBX procedures and taking the lead during an emergency or crisis**
**● Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.**
**What we need from you**
**● Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration**
**● 3 years of Front Office/Guest Service experience including management experience**
**● Must speak fluent English**
**● Other languages preferred**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Franchise Hotel - Front Office Manager
Posted 8 days ago
Job Viewed
Job Description
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
At Holiday Inn ® Hotels & Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn ® family.
**Holiday Inn Dubai Al Barsha** is looking for an inspiring **Front Office Manager** to lead our front-of-house team with efficiency, warmth, and professionalism, setting the standard for excellence from the moment guests walk in. Perfectly located along the iconic Sheikh Zayed Road, **Holiday Inn Dubai Al Barsha** offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of **Al Barsha** , one of the city's most dynamic neighborhoods, the hotel is just minutes from **Mall of the Emirates** , **Jumeirah's Kite Beach** , and several of the world's leading attractions and entertainment destinations.
Whether you're here for business or leisure, our hotel offers **310 stylishly appointed rooms** , a selection of **vibrant food and beverage outlets** , and warm, attentive service that makes every stay memorable.
Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.
**Your day to day**
**Working as a** **Front Office Manager** **, you will ensure all team members are trained and maintaining Holiday Inn's brand service style and behavior; you will oversee the day-to-day operations of Front Office with the support of the Director of Operations. You'll have ambition, talent, and some essential skills. We're seeking someone passionate about creating great guest experiences for this vital role.**
**A little taste of your day-to-day:**
+ **Oversee all aspects of the Front Office to ensure smooth and welcoming guest arrivals, stays, and departures.**
+ **Monitor, analyze, and act on** **Guest Love Scores** **and guest feedback in line with IHG standards.**
+ **Lead, train, and inspire the Front Office team to deliver exceptional service consistently.**
+ **Implement guest recognition programs to create personalized stays.**
+ **Collaborate with Housekeeping, F&B, and other departments to ensure seamless guest experiences.**
+ **Handle guest concerns with empathy and efficiency, turning challenges into loyalty-building opportunities**
+ **Drive initiatives that enhance guest satisfaction and operational efficiency.**
**What we need from you**
**Ideally, you'll have some or all of the following competencies and experience we're looking for:**
+ **Previous experience in a leadership role within Front Office/Guest Services.**
+ **Preferably with IHG brand experience.**
+ **Currently based in the UAE.**
+ **Strong knowledge of** **IHG Guest Love measurement tools** **and guest satisfaction analysis.**
+ **Excellent leadership, communication, and problem-solving skills.**
+ **Ability to manage high guest volumes while maintaining personalized service.**
+ **Experience with hotel PMS (OPERA preferred).**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.**
**Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.**
**So, join us and you'll become part of our ever-growing global family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Franchise Hotel - Front Office Manager
Posted today
Job Viewed
Job Description
(aboutus)
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
(daytoday) Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. Every day is different, but you’ll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we’re making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
(requirements)
● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
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Franchise Hotel - Front Office Manager
Posted today
Job Viewed
Job Description
At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.
Holiday Inn Dubai Al Barsha is looking for an inspiring Front Office Manager to lead our front-of-house team with efficiency, warmth, and professionalism, setting the standard for excellence from the moment guests walk in. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha , one of the city’s most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates , Jumeirah’s Kite Beach , and several of the world’s leading attractions and entertainment destinations.
Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms , a selection of vibrant food and beverage outlets , and warm, attentive service that makes every stay memorable.
Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.
ResponsibilitiesWorking as a Front Office Manager , you will ensure all team members are trained and maintaining Holiday Inn’s brand service style and behavior; you will oversee the day-to-day operations of Front Office with the support of the Director of Operations. You’ll have ambition, talent, and some essential skills. We’re seeking someone passionate about creating great guest experiences for this vital role.
A little taste of your day-to-day:
- Oversee all aspects of the Front Office to ensure smooth and welcoming guest arrivals, stays, and departures.
- Monitor, analyze, and act on Guest Love Scores and guest feedback in line with IHG standards.
- Lead, train, and inspire the Front Office team to deliver exceptional service consistently.
- Implement guest recognition programs to create personalized stays.
- Collaborate with Housekeeping, F&B, and other departments to ensure seamless guest experiences.
- Handle guest concerns with empathy and efficiency, turning challenges into loyalty-building opportunities.
- Drive initiatives that enhance guest satisfaction and operational efficiency.
Ideally, you’ll have some or all of the following competencies and experience we’re looking for:
- Previous experience in a leadership role within Front Office/Guest Services.
- Preferably with IHG brand experience.
- Currently based in the UAE.
- Strong knowledge of IHG Guest Love measurement tools and guest satisfaction analysis.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage high guest volumes while maintaining personalized service.
- Experience with hotel PMS (OPERA preferred).
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the "Apply" button. Start your journey with us today and let's #GoFurtherTogether.
#J-18808-LjbffrAssistant Manager- Front Office (Night Manager)
Posted 6 days ago
Job Viewed
Job Description
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Director of Rooms in managing the day-to-day operation of the Front Desk at the hotel.
**Qualifications:**
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills
**Primary Location:** AE-DU-Dubai
**Organization:** Andaz Dubai The Palm
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Front Office- Duty Manager
Posted 8 days ago
Job Viewed
Job Description
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current with all hotel products, services, policies and emergency procedures
+ Monitor Guest satisfaction reports and implement actions to improve results
+ Handle, record and follow through with management issues or emergencies that arise
+ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail sector
+ Good knowledge of Health and Safety and security procedures
+ Calm, efficient and the ability to work well under pressure
+ Excellent leadership skills and exceptional communication skills
+ A passion for delivering exceptional levels of guest service
+ Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
+ Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous role as a senior supervisor or Duty Manager in a similar quality hotel
+ A degree or diploma in Hotel Management or equivalent
+ In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office- Duty Manager_
**Location:** _null_
**Requisition ID:** _HOT0C0LC_
**EOE/AA/Disabled/Veterans**