69 Hospitality jobs in Abu Dhabi

Bachelor of Science(Media and Communication)

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Vacancy

1 Vacancy

Job Description

Pre Event:

• Follow handover information from the Hospitality Manager to familiarize with all aspects of the venue and concerned hospitality product. Supervisors will be assigned a specific area each
• Work with Hospitality Manager to complete setup of concerned hospitality area ensuring layout, branding, theming, AV, and décor is delivered as per agreed standard.
• Become the onsite point of contact for receipt of H&S documentation and supplier deliveries into concerned hospitality areas for both clients and suppliers.
• Liaise with hospitality private suite clients to deliver their required and agreed F&B, look and feel, flowers, branding
• Meet with caterer alongside Hospitality manager for briefing of suite catering product and to review the operational work plan
• Report where required on progress/delays to the Hospitality Manager.
• Understand what products are being sold in the lounges and manage the delivery stock control of alcohol alongside the Logistics Manager – opening and closing stock control to provide full inventory to the Logistics and oversee the pickup post event

During Event:

• Manage the race weekend delivery of allocated hospitality area, ensuring that client’s expectations are being met with high service levels
• Form the main point of contact for clients and handle any queries or complaints.
• Oversee the catering function, ensuring service levels are as per agreed standards, and escalating where necessary action is required.
• Manage the suppliers and coordinate a response to any concerns raised throughout the weekend.
• Oversee hostess/customer service staff and security staff within the suite.
• Filter any technical issues to the MOC and follow up to ensure it is resolved.
• Complete daily reports with catering team.
• Report daily on race weekend into the Hospitality Manager with any concerns that has occurred during the day.
• Oversea the special beverage end of day stock takes with the onsite catering company and give a final report of stock movement.

Post Event:

• Post event, oversee the de-rig of the concerned hospitality area, including the removal of all branding and client owned items.
• Coordinate with Hospitality Manager to ensure all FF&E items are accounted for and returned to the correct area.
• Support the F&B Manager on the final stock counting for special beverages.
• Contribute to the company post event report, outlining areas for improvement in subsequent years.
• Complete a snagging list of the area of any damages or necessary repair work
• Closing stock take of alcohol and oversee pick up of alcohol on the Monday/Tuesday

Desired Candidate Profile

• Ability to manage multiple tasks at the same time by identifying priorities and meeting deadlines
• An understanding of the service level expectations for hospitality products and experience in working in major events
• Customer orientated and experienced in client handling for high profile events
• Sound knowledge and experience in food and beverage service, with the ability to manage caterers
• Effective communication and interpersonal skills, supervisory skills
• Good judgment, decision making and solution solving to difficult/complex issues

Preferred

• Previous U.A.E Experience and understanding of local protocol and customs preferred
• 4 years’ experience in a similar role would be advantageous

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A key role in delivering exceptional guest experiences is that of a professional hospitality ambassador.

The position requires an individual with exceptional interpersonal skills to provide prompt and courteous service to all guests across our food and beverage outlets, ensuring that every interaction contributes to a positive overall experience.

• To excel in this role, team members must have complete knowledge of menus, beverages, services, and facilities offered by the establishment.
• Developing professional skills further to increase guest satisfaction is essential for success in this position, requiring dedication and continuous learning.

Maintaining a safe and hygienic work environment while upholding the privacy rights of guests are also critical responsibilities in this position, reflecting the organization's commitment to its core values.

Job Overview

The Reservation Agent role is a dynamic and challenging position that requires exceptional customer service skills, strong communication abilities, and a thorough understanding of hotel services and facilities.

Key Responsibilities:

• Have a comprehensive knowledge of the entire hotel services and facilities, including room rates, outlets, and room locations.
• Answer inquiries from guests and respond to their needs in a timely and professional manner.
• Process reservations requests using good listening and communication skills to secure information necessary to complete a reservation.
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks and indicate special requests and billing procedures.
• File and process reservations correspondence, ensuring all files are current and in order.
• Have knowledge of Front desk Sales and Accounts departments and how they relate to the Reservations department.
• Abide by the hotels policies and procedures.
• Be familiar with changes in the rates and group enquiries.
• Complete daily shift task list and aid others.
• To be aware of inventory management and keep a constant check on the room types available throughout the day.
• To have an understanding of departmental goals and projections for average rate and occupancy.
• Accommodate and document special requests in an accurate and efficient manner.
• Determine the most appropriate room type to meet guest requirements and maximize room rate.
• Explain guarantee and cancellation policies to callers.
• Describe room accommodations and benefit feature sale amenities to guests.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
• Answer guest questions about property facilities/services (e.g. hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
• Follow up selling techniques and sales strategies in order to maximize property revenue.
• Identify repeat guests using appropriate codes.
• Assist in Task Force Teams for new openings.

Qualifications:

• Minimum one year experience with the same position in a 5-star hotel.
• High school degree.

Benefits:

• Competitive salary and compensation package.
• Access to training programs and development opportunities to enhance skills and advance within the company.
• Opportunities for career growth and advancement within the Rixos Hotels group.
• Comprehensive health insurance coverage.
• Recognition programs to acknowledge and reward outstanding performance and dedication.
• Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation services.
• Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Requirements:

• No remote work.
• Full-time employment.

Greet guests and provide exceptional service from arrival to departure.

• Take the initiative to add a personalized experience.
• Promote hotel facilities and enhance guest stay through upselling.

Service-focused personality is essential; prior experience working with Opera system is an asset.

• Fluency in English & Arabic; additional languages are a plus.
• Bachelor's degree or diplomas/certifications are required.
• Experience in a 4-star hotel or relevant industry experience is necessary.

Discounted rates at worldwide hotels, learning programs, career growth opportunities, and ability to make a difference through Corporate Social Responsibility activities.

Delivering exceptional guest experiences is more than just serving food. As a member of our team, you will take the initiative to create a unique and memorable experience for guests. This involves going beyond basic service standards to ensure that every meal is an enjoyable one.

You will be responsible for setting tables, communicating with the kitchen, interacting and serving guests, and maintaining the cleanliness of work areas and supplies. Your role makes transactions feel like part of the overall experience, providing a seamless and pleasant interaction between guests and staff.

Key success factors include creating a safe working environment, adhering to company policies and procedures, maintaining quality standards, and presenting a professional appearance and communication. You will be on your feet for most of your shift, managing menus, handling physical tasks such as lifting and carrying objects up to 25 pounds without assistance, or 50 pounds with assistance. Additionally, you will reach overhead and bend, twist, pull, and stoop as needed.

Preferred Qualifications

Education: A high school diploma or GED equivalent is required.

Related Work Experience: Less than one year of related experience is acceptable.

Supervisory Experience: No supervisory experience is required.

We aim to empower guests to regain control and enhance their well-being during travel, supporting them to be their best selves. To fulfill this mission, we seek passionate, engaged associates who embrace well-being practices both on and off property.

Our client is a leading hospitality management firm based in Abu Dhabi is looking to hire a Junior Recruiter for their team.

Requirements:

• Bachelors Degree in Human Resources Business Administration or related field.
• 2 years of recruiting experience preferred in restaurants catering or hotels in the UAE.
  
• Ability to communicate effectively both orally and in writing.
  
• Hands on experience with various selection processes
  
• Decision making skills
• Position open to locally based candidates only.

Reporting to the Director of Finance, the Receiving Manager is responsible for achieving collection targets, reviewing monthly receiving & revenue reports, daily monitoring of the receivables, overseeing payments, and liaising with external auditors.

The desired candidate will have a Bachelor’s degree in Finance and at least 5 years of experience in the receiving department. An Indian candidate is preferred for this role. Experience using SAP is highly desired, although not required as training will be provided.
Experience in the hospitality industry is beneficial.

Vantage Hospitality is a boutique hospitality advisory company offering recruitment services to all clients within the Hotel, Leisure, and Travel industries throughout the Middle East. Our specialist consultants have been advising in the region for over a decade and can offer excellent, industry-specific advice to candidates in their search for the best next step in their careers. We work with a wide range of highly reputable clients throughout the region, enabling us to offer some of the most exciting and progressive opportunities to our candidates.

Join to apply for the Hospitality Lead JOB role at Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi)

Join to apply for the Hospitality Lead JOB role at Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi)

Get AI-powered advice on this job and more exclusive features.

Department : Tourism Products Development

Job Purpose

Lead on the d evelopment, enhancement, and strategic alignment of the hospitality sector within the tourism ecosystem aiming to improve visitor experiences by supporting hotel sector engagement, quality improvement, product diversification, and alignment with tourism initiatives and standards.

Key Responsibilities

Job Title: Hospitality Lead

Sector : Tourism

Department : Tourism Products Development

Section : Hospitality, Leisure, & Entertainment Development

Direct Manager: Hospitality, Leisure, & Entertainment Development Section Head

Job Purpose

Lead on the d evelopment, enhancement, and strategic alignment of the hospitality sector within the tourism ecosystem aiming to improve visitor experiences by supporting hotel sector engagement, quality improvement, product diversification, and alignment with tourism initiatives and standards.

Key Responsibilities

• Contribute to the formulation and implementation of hospitality-related strategies that support tourism growth and elevate visitor satisfaction.
• Identify gaps and opportunities in the hospitality offering, including accommodation types, geographical gaps, quality, and guest experience enhancements.
• Ensure alignment of hospitality initiatives with destination positioning and tourism product strategies.

Stakeholder Engagement and Product Development

• Act as the primary liaison with the hospitality sector (hotels, resorts, serviced apartments, holiday homes operators, etc.).
• Develop in depth quantitative and qualitative understanding of the Abu Dhabi hotel market on building strategic partnerships with hotel groups, tourism associations, and sector investors to foster collaboration and elevate standards.
• Lead hospitality engagement sessions to gather feedback and communicate tourism priorities.
• Support the development of hospitality-linked tourism products, such as staycation packages, wellness stays, culinary tourism experiences, and event-driven accommodations.
• Track Abu Dhabi hospitality sector related financial KPIs including CAPEX costs, GOPPAR, GOP%, EBITDA.
• Prepare sector performance reports, highlighting insights and recommended interventions.
• Benchmark international best practices and incorporate innovative hospitality trends into local strategy.

Shared Activity:

• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned unit to foster a value driven culture within the organization.
• Manage and ensure effective implementation of functional policies, procedures and controls covering all areas of assigned unit activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensure that all unit reports are prepared timely and accurately and meet DCT requirements, policies and quality standards.
• Comply with all relevant EHS guidelines, policies and procedures, by reporting incidents and hazards in a timely manner, and reduce consumption of natural resources to support protecting the environment and ensure a healthy and safe work environment.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related fields (Master's preferred).
• 5-7 years of experience in Abu Dhabi / UAE hospitality or tourism industry, with exposure to hotel operations, tourism product development, or destination management.
• Strong understanding of tourism trends, guest experience drivers, and hospitality sector dynamics.

Experience

• Excellent knowledge of hospitality operations and guest experience strategies.
• Strong stakeholder engagement, partnership, and communication skills.
• Project management and analytical capabilities with a results-driven approach.
• Familiarity with hotel KPIs, performance data, and industry benchmarks.
• Fluency in English required; Arabic is a plus.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Government Relations Services

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Job Title: Hospitality Support Specialist

This role is responsible for providing support to the Housekeeping and Laundry teams by handling guest requests, analyzing each request, and delegating tasks to team members to ensure efficient service and an exceptional guest experience.

• Maintaining high operational standards in Housekeeping and Laundry according to brand standards
• Monitoring team performance, appearance, and standards, with a focus on training and teamwork
• Managing room availability and guest requests in coordination with Floor Supervisors
• Controlling departmental operations, including employee scheduling, key control, incident reporting, and linen management
• Checking guest information in CRM to meet preferences and requests promptly
• Arranging flowers and embroidery for special occasions and linen customization
• Managing Lost and Found, donations, and uniform repairs
• Overseeing document and personnel traffic within the department, including linen release and laundry operations
• Processing daily guest laundry requests
• Closing monthly laundry expenses and inventory
• Replacing colleagues in case of absence or leave

• Guest-focused and collaborative approach
• Planning and organizational skills
• Effective communication skills, both written and oral
• Previous laundry experience
• Strong interpersonal skills
• Intermediate proficiency with computers, including Microsoft Office
• A commitment to high customer service standards
• Excellent cleanliness and hygiene standards

We are seeking a skilled and detail-oriented individual to join our team as a Hospitality Support Specialist. If you have a passion for delivering exceptional guest experiences and possess strong organizational and communication skills, we encourage you to apply for this exciting opportunity.