8 IT jobs in Dubai

About the role

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.

Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

You are a detail-oriented, service-driven IT professional with at least one year of IT support or service desk experience. You have strong knowledge of Microsoft products, experience with Active Directory, Azure AD, or similar tools, and familiarity with user account management, onboarding/offboarding, and Microsoft licensing. You have a basic understanding of networking concepts and are experienced with ITIL processes and ticketing tools such as ServiceNOW, ServiceDesk Plus, or JIRA. You are confident supporting users at all organizational levels, flexible to work rotational shifts, and skilled in using remote support tools such as Dameware, Manage Engine Endpoint Central, or RDP. Professionalism, adaptability, strong problem-solving, and communication skills are essential to thrive in this role.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep things running smoothly, we’re searching for a proactive and passionate IT Coordinator to make sure our computers are installed properly, working efficiently and safe from any cyberthreats. Sound familiar?

Every day is different, but you’ll mostly be:

• Being a trusted contact for servicing our computer hardware and making sure systems are installed properly and working efficiently
• Keeping up to date with all our approved systems and technology – from LAN to POS
• Logging hardware and software performance, maintaining technical documentation and compiling system reports
• Administering user IDs and passwords
• Safeguarding our IT infrastructure against cyberthreats

• Diploma or Vocational Certificate in Computer Science, IT or related field
• 1 years’ related experience with computer set-up and troubleshooting
• Working knowledge of networks and operating systems and databases
• Strong analytical and problem‑solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Great communication skills
• You’ll be a team player, proactive, responsible, hardworking and able to work under pressure

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an IT Supervisor capable of installing new systems, boosting security and setting exceptional standards. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips. Every day is different, but you’ll mostly be:
● Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently and regularly reporting back to the GM, Director of Finance and Business Support and Area IT Leader
● Keeping up to date with all our approved systems and technology – from LAN to POS
● Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals
● Passing on your expertise to the hotel team by running knowledge sharing and training sessions
● Safeguarding our IT infrastructure against cyberthreats
(requirements)

● Diploma or Vocational Certificate in Computer Science or IT or related field
● 4 years’ related experience with computer set-up and troubleshooting
● Working knowledge of networks, operating systems, and databases
● Strong analytical and problem-solving skills
● Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
● Great communication skills
● You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

• Manager – Information Technology (Database & BI)

This role is responsible for managing, optimizing and securing databases, as well as designing and implementing BI solutions to drive data-driven decision-making. The ideal candidate will have strong expertise in database management, data analytics, reporting, and BI tools, along with leadership capabilities to oversee a team and collaborate with stakeholders across the organization.

Database Management:

• Overseeing the design, implementation and maintenance of enterprise databases, ensuring high availability, performance and security
• Managing database backups, recovery strategies and disaster recovery planning
• Optimizing database performance through tuning, indexing and query optimization
• Ensuring data integrity, compliance, and security, adhering to industry standards and best practices
• Collaborating with IT and business teams to integrate databases with applications and reporting systems

Business Intelligence & Data Analytics:

• Developing and maintaining BI dashboards, reports and data visualizations to support business decision-making
• Analyzing data trends and providing actionable insights to enhance operational efficiency and business performance
• Managing ETL (Extract, Transform, Load) processes for data integration from multiple sources
• Ensuring BI tools and platforms are optimized, scalable, and aligned with business objectives
• Working with stakeholders to define KPIs and reporting requirements
• Collaborating with senior management to develop data governance policies and BI strategies
• Staying up to date with emerging database technologies, BI trends and industry best practices
• Driving automation and process improvements to enhance database and BI system efficiency

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Science or a related field
• At least 7+ years of experience in database administration and business intelligence
• Proven experience with SQL databases (SQL Server, MySQL, PostgreSQL, etc.) and BI tools such as Power BI, Tableau or QlikView
• Strong expertise in SQL scripting, query optimization and database performance tuning
• Hands-on experience with ETL processes, data warehousing and data modeling
• Proficiency in BI tools, data visualization and reporting
• Knowledge of cloud database solutions (Azure SQL, AWS RDS, Google BigQuery, etc.) is a plus
• Familiarity with machine learning and predictive analytics is an advantage
• Excellent problem-solving and analytical skills
• Strong leadership and team management abilities
• Effective communication and stakeholder management skills
• Ability to work in a fast-paced, data-driven environment

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

As a Support Engineer, you will play a critical role in ensuring the smooth operation of IT systems and infrastructure. Your responsibilities will include providing technical support to users, managing IT hardware and software, and supporting enterprise applications such as MDM, SAP, Office 365, RoutePro, and warehouse systems. You will assist in rolling out new projects and applications while adhering to company's Standard Operating Procedures (SOPs). Additionally, you will oversee IT procurement processes, monitor system performance (including VMs, SafeQ servers, MDFs, and IDFs), and coordinate with vendors to maintain service quality. This role requires a proactive approach to problem-solving, strong technical expertise, and a customer-first mindset to ensure seamless IT operations.

Job Description:

IT Infrastructure Support:
- Install, configure, and maintain computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications as per company IT policies.
- Install and configure devices such as handheld scanners, label printers, barcode readers, laser printers, and mobile printers.
- Monitor and maintain IT assets, tagging them accurately in the ITSM tool. Help Desk Operations:
- Act as the first point of contact for IT-related issues, providing timely resolutions within defined SLAs.
- Manage and prioritize service tickets through the ticketing system, ensuring clear communication with users and stakeholders. Application and System Management:
- Support and maintain enterprise applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
- Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS, and conveyor systems.
- Manage SafeQ servers and oversee VMs, local servers, MDFs, and IDFs for optimal performance. Project and Rollout Support
- Assist in the roll-out of new applications and IT projects, ensuring alignment with company's Standard Operating Procedures (SOPs).
- Collaborate with cross-functional teams to implement IT solutions that meet organizational needs. Procurement and Vendor Coordination
- Create purchase requests and follow procurement processes in adherence to company policies.
- Coordinate with vendors to ensure services are delivered as per agreements and organizational standards. Monitoring and Maintenance:
- Regularly monitor and manage IT systems to ensure optimal performance and availability.
- Perform preventive maintenance to mitigate potential system downtime or disruptions.

Technical/Functional Competencies:

Proficiency in managing IT applications such as MDM, SAP, Office 365, and warehouse systems.
- Strong technical expertise in configuring and troubleshooting IT hardware and software.
- Familiarity with ITSM tools, SafeQ servers, and managing VMs, MDFs, and IDFs.
- Excellent problem-solving and communication skills with a customer-first mindset.
- Experience in a ticket driven environment
- Knowledge in networking and virtualization

Educational Qualification:

Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.

Experience:
3-5 years of experience in help desk or IT support roles

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer?

• An opportunity to become part of diverse teams with international exposure
• Comprehensive medical insurance for self
• Residency sponsorship and flight allowances for self
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.

Job Description:

End-User Support:
- Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.
- Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.
System Maintenance:
- Perform regular system updates, software installations, and patches.
- Ensure anti-virus and endpoint security measures are active and up to date.
Troubleshooting and Repairs:
- Diagnose and resolve hardware failures and software malfunctions.
- Coordinate with vendors for hardware replacements and warranty claims when required.
User Account Management:
- Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.
- Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.
Documentation:
- Maintain records of support tickets, troubleshooting steps, and resolutions.
- Document IT processes, FAQs, and guides for end-users.
IT Asset Management:
- Track and maintain IT equipment inventory.
- Support asset deployment and reclamation as needed.
Collaboration:
- Work closely with IT teams to address escalated issues and participate in IT projects.
- Provide training to users on basic IT processes and tools.

Functional/Technical Competencies:

Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.
Basic networking knowledge (IP, DNS, DHCP, VPN).
Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.
Hands-on experience with Active Directory and Office 365 administration.

Experience:

2–3 years of experience in desktop support, IT helpdesk, or similar roles.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer?

• An opportunity to become part of diverse teams with international exposure
• Comprehensive medical insurance for self
• Residency sponsorship and flight allowances for self
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain

• Exploring Information Technology Jobs in UAE: Your Gateway to Tech Excellence

Introduction

In the technologically dynamic landscape of the United Arab Emirates (UAE), Information Technology (IT) jobs emerge as the driving force behind innovation and progress. This article serves as a comprehensive guide, unveiling the diverse spectrum of IT roles available in the UAE, along with the essential skills and educational routes to excel in this ever-evolving field.

Popular Information Technology Jobs in UAE

Software Developer

At the forefront of tech innovation, software developers in the UAE craft the digital solutions that power businesses and enhance user experiences. Their role is pivotal in shaping the technological landscape of the Emirates.

Connecting the dots in the digital world, network engineers play a crucial role in maintaining and optimizing communication infrastructures. Their expertise ensures seamless connectivity for businesses across the UAE.

Data Scientist

In the era of big data, data scientists in the UAE harness the power of information, turning raw data into actionable insights. Their work drives strategic decisions and fosters innovation in various industries.

Cybersecurity Analyst

With the increasing importance of digital security, cybersecurity analysts in the UAE safeguard organizations from cyber threats, ensuring the confidentiality and integrity of sensitive information.

Educational Requirements

Degrees and Certifications

A strong educational foundation is crucial for a successful IT career. Degrees in computer science, information technology, or related fields, coupled with certifications like CISSP or CompTIA Security+, enhance one’s marketability.

Specialized Courses

Staying ahead in the fast-paced IT industry requires continuous learning. Specialized courses in cloud computing, artificial intelligence, and cybersecurity equip professionals with the skills needed to thrive in the UAE job market.

Professional Development

Participating in workshops, attending conferences, and obtaining industry-recognized certifications are essential for staying updated on the latest technologies and trends in the UAE’s dynamic IT sector.

Skills Required

Software developers and IT professionals in the UAE must possess strong programming skills in languages like Java, Python, or C++.

Problem-Solving Abilities

The ability to troubleshoot and solve complex problems is a key attribute for success in various IT roles in the UAE.

Given the rapid pace of technological advancements, IT professionals must be adaptable to new tools, methodologies, and industry best practices.

Conclusion

Embarking on a career in Information Technology in the UAE is not just a job; it’s a journey towards shaping the future. By choosing the right path, acquiring the necessary education, and honing essential skills, individuals can contribute to the technological advancement of the Emirates while enjoying a fulfilling and rewarding career.

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The UAE has rapidly emerged as a global technology hub, driven by government initiatives, significant investments, and a thriving entrepreneurial