5 IT jobs in Dubai

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
  
  

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

The IT Help Desk team provides critical support to staff members, ensuring they have access to the resources they need to perform their jobs effectively. As an IT Support Specialist, you will play a vital role in resolving user issues and improving overall system performance.

• Ticket Response: Respond promptly to staff inquiries, providing timely solutions to minimize downtime and maximize productivity.
• System Configuration: Configure, troubleshoot, and maintain desktops and laptops, including operating systems, drivers, and software installations.
• Ticket Documentation: Accurately document each step taken for a ticket in the system for record-keeping and transparency purposes.
• Pending Ticket Updates: Regularly check and update ongoing tickets to ensure they are progressing toward resolution.
• Efficient Resolution: Work to solve end-user problems during the first interaction whenever possible.
• User Support: Provide assistance with common user problems, such as password resets, software installation, and network access.
• Prioritized Requests: Handle time-sensitive issues first, especially those affecting critical operations.

SALARY AED 8000

A well-known company is looking to hire an Arabic-speaking IT Help Desk Support Officer for their Abu Dhabi operations. Candidates should have a minimum of two years of experience and possess a valid UAE Driving License.

Responsible for monitoring, troubleshooting, repairing, installing, and upgrading servers, computer desktops, notebooks, workstations, printers, peripherals, as well as associated operating systems and application software.

• Work closely and receive direct instructions from the IT Manager.
• Install, configure, monitor, and maintain computer systems, software applications, operating systems, and network devices.
• Troubleshoot and repair software, computer systems, and network problems.
• Manage user access to the network.
• Provide direct technical support to users, including procedural documentation.
• Test and evaluate new technology and demonstrate it to supervisors.
• Use the helpdesk ticketing system to track tasks, manage assets, and handle hardware/software licenses.
• Participate in team meetings, sharing knowledge, information, and ideas with team members.

• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• IT Industry Certification is an advantage.
• Minimum 2 years of experience in a similar role.
• Valid driver's license for travel to client sites.

• Technical support experience primarily with Windows-based servers and workstations.
• Previous customer service experience.
• Excellent interpersonal and communication skills.
• Strong technical and organizational skills.
• Ability to work both independently and cooperatively.
• Willingness to work required hours to fulfill responsibilities.

• Reports directly to the IT Manager.

About The Company

Parker Consult is the fastest-growing management consultancy in the Middle East, providing services such as Executive Search, Consultancy, and Training through our Dubai office. Our rapid growth is driven by strong client relationships and quality service delivery, serving MNCs and local firms across the region.