2 614 Mall Manager jobs in the United Arab Emirates

To fully manage the Centre through the implementation of management and quality control systems and supervising the team to deliver the highest level of service to our customers, both tenants and other visitors.

• To ensure the effective measurement and performance of all service providers and continually look to identify and manage opportunities to provide a first-class retail environment.
• To prepare reports for review forecasting and management of budgets for both revenue and expenditure, in particular, service charge, marketing, and commercialization budgets in accordance with the ABP including quarterly asset plan updates and investor reporting both in written and presentation form.
• To ensure maximization of net revenue to include close control of rent and service charge collection, the minimization of non-recoverable costs, and where possible revenue maximization. Look to continually innovate to create revenue from commercialization, car parking, and other income-generating activities.
• To contribute to the asset enhancement initiatives. Working closely with your line manager/director, strive to consistently evolve the retail mix to maximize financial returns including helping to support and facilitate inquiries from retailers, and providing data and expert opinion which will help to inform rent review and leasing strategies.
• To ensure the delivery of key performance measurement standards including footfall/turnover data, conversion ratio, dwell time, and frequency of visits.

• At least 5 – 10 years of experience in a similar capacity in the UAE
• Technical Knowledge
• Proficiency in verbal and written English, any other language is an advantage.

Role overview :

A leading organization is seeking an experienced Mall Manager to oversee the ongoing operation of a regional shopping mall in Ajman. The Mall Manager will set the strategic direction for the property, ensure that the mall remains a dynamic retail destination and deliver a compelling experience for shoppers, tenants and other stakeholders. The role combines strategic leadership with hands‑on oversight of leasing, marketing, financial performance, facilities management, engineering and compliance.

A successful candidate will shape and execute the mall's long‑term vision, drive sustainable revenue growth and cultivate a culture of exceptional customer service. The position reports to the CEO and requires close collaboration with internal departments, tenants, contractors and relevant authorities.

Key responsibilities:

Strategic leadership and planning

Develop and implement a comprehensive strategic plan aligned with corporate objectives and long‑term growth targets. An effective mall manager needs to "oversee the mall's staff, budget and marketing efforts" and ensure the property is safe, clean and attractive.

Monitor market trends and identify innovation opportunities that differentiate the mall and maintain a competitive edge.

Prepare annual business plans and budgets; track performance against targets and adjust strategies as needed.

Leasing, tenant relations and customer experience

Manage the full leasing cycle, from marketing vacant units, evaluating potential tenants and negotiating lease terms to renewals and terminations. Commercial property managers must handle leasing and tenant relations, including screening tenants, drafting leases, collecting rent and arranging repairs.

Foster strong, long‑term relationships with tenants. This includes regular communication, resolving grievances, and assisting tenants with licensing, permits and government approvals.

Curate an optimal tenant mix to maximize footfall and revenues while ensuring fair competition among retailers.

Lead customer‑experience initiatives by ensuring the mall is clean, safe and welcoming; coordinate value‑added services (concierge, delivery, business services) and oversee the call center.

Analyze sales and traffic data to identify trends and develop initiatives that enhance customer satisfaction and loyalty.

Marketing, branding and community engagement

Develop and implement marketing and promotional strategies to position the mall as a destination in Ajman. Mall manager is expected to develop and implement marketing and sales strategies and create continues programming and activation.

Oversee digital marketing, social media, loyalty programs and customer analytics to drive footfall and engagement.

Collaborate with community organizations, media and local authorities to organize events that build the mall's profile and strengthen community ties.

Operations and facilities management

Ensure smooth day‑to‑day operations across facilities, security, cleaning and maintenance; proactively address issues to maintain a safe and attractive environment for shoppers and tenants.

Coordinate with facilities teams and contractors for preventive maintenance, sustainability initiatives and emergency preparedness. Property managers must handle repairs, maintenance and security to keep the property functioning and enhance its value.

Enforce health, safety and environmental standards and coordinate regular inspections and compliance audits.

Financial management and procurement

Oversee financial operations, including budgeting, forecasting, cash flow management, rent collection and financial reporting.

Ensure strong control over procurement and vendor management by negotiating contracts, monitoring service quality and managing expenses. Mall managers are responsible for preparing financial reports and negotiating contracts.

Provide the Board with regular reports on financial performance, leasing status and operational efficiency, with recommendations for growth.

Compliance, risk and governance

Ensure that all mall activities comply with local and federal regulations. Mall managers are expected to develop policies and procedures to ensure compliance with laws and regulations.

Maintain accurate records and ensure adherence to safety regulations, accessibility requirements and insurance obligations.

Develop comprehensive risk‑management strategies, including emergency response plans, crisis management and business continuity.

Oversee audits and inspections with impartiality and professionalism, ensuring the independence of compliance functions.

Leadership and team development

Provide inspirational leadership to a multi‑disciplinary team, fostering a culture of accountability, collaboration and continuous improvement.

Recruit, develop and retain high‑performing staff; implement training programs and professional development plans to build internal capability.

Promote cross‑departmental alignment and transparent communication; encourage innovation and knowledge‑sharing across the organization.

Qualifications and requirements:

Education: Bachelor's degree in business administration, real estate management, hospitality management or a related field. Advanced degrees (MBA or relevant master's) are advantageous.

Experience: At least 10 years of progressive experience in retail property including a minimum of 5 years in a senior leadership role. Successful candidates will have a proven record of managing large‑scale operations and delivering profitability.

Leadership skills: Strong strategic planning, decision‑making and problem‑solving abilities; ability to lead diverse teams and build consensus across stakeholders.

Financial acumen: Proficiency in budgeting, forecasting, financial reporting and procurement; understanding of lease economics and revenue optimization.

Marketing and customer orientation: Demonstrated success in developing marketing campaigns and customer‑experience programs. Familiarity with digital marketing and loyalty platforms is desirable.

Tenant and stakeholder management: Track record of building positive relationships with tenants, government authorities and community organizations; excellent negotiation and conflict‑resolution skills.

Compliance and risk management: Knowledge of local property laws, health and safety regulations and environmental standards; experience in audit processes and emergency preparedness.

Technology: Proficiency with property management systems, facility management software and data‑analytics tools; comfortable leveraging technology to improve operations and decision‑making.

Languages: Fluency in English is required; knowledge of Arabic is an advantage.

Benefits:

Competitive salary with annual bonus.

Comprehensive health insurance and annual leave in accordance with UAE labor law.

Collaborative culture with the opportunity to shape a landmark retail destination.

Role overview :

A leading organization is seeking an experienced Mall Manager to oversee the ongoing operation of a regional shopping mall in Ajman. The Mall Manager will set the strategic direction for the property, ensure that the mall remains a dynamic retail destination and deliver a compelling experience for shoppers, tenants and other stakeholders. The role combines strategic leadership with hands‐on oversight of leasing, marketing, financial performance, facilities management, engineering and compliance.

A successful candidate will shape and execute the mall’s long‐term vision, drive sustainable revenue growth and cultivate a culture of exceptional customer service. The position reports to the CEO and requires close collaboration with internal departments, tenants, contractors and relevant authorities.

Key responsibilities:

Strategic leadership and planning

Develop and implement a comprehensive strategic plan aligned with corporate objectives and long‐term growth targets. An effective mall manager needs to “oversee the mall’s staff, budget and marketing efforts” and ensure the property is safe, clean and attractive.

Monitor market trends and identify innovation opportunities that differentiate the mall and maintain a competitive edge.

Prepare annual business plans and budgets; track performance against targets and adjust strategies as needed.

Leasing, tenant relations and customer experience

Manage the full leasing cycle, from marketing vacant units, evaluating potential tenants and negotiating lease terms to renewals and terminations. Commercial property managers must handle leasing and tenant relations, including screening tenants, drafting leases, collecting rent and arranging repairs.

Foster strong, long‐term relationships with tenants. This includes regular communication, resolving grievances, and assisting tenants with licensing, permits and government approvals.

Curate an optimal tenant mix to maximize footfall and revenues while ensuring fair competition among retailers.

Lead customer‐experience initiatives by ensuring the mall is clean, safe and welcoming; coordinate value‐added services (concierge, delivery, business services) and oversee the call center.

Analyze sales and traffic data to identify trends and develop initiatives that enhance customer satisfaction and loyalty.

Marketing, branding and community engagement

Develop and implement marketing and promotional strategies to position the mall as a destination in Ajman. Mall manager is expected to develop and implement marketing and sales strategies and create continues programming and activation.

Oversee digital marketing, social media, loyalty programs and customer analytics to drive footfall and engagement.

Collaborate with community organizations, media and local authorities to organize events that build the mall’s profile and strengthen community ties.

Operations and facilities management

Ensure smooth day‐to‐day operations across facilities, security, cleaning and maintenance; proactively address issues to maintain a safe and attractive environment for shoppers and tenants.

Coordinate with facilities teams and contractors for preventive maintenance, sustainability initiatives and emergency preparedness. Property managers must handle repairs, maintenance and security to keep the property functioning and enhance its value.

Enforce health, safety and environmental standards and coordinate regular inspections and compliance audits.

Financial management and procurement

Oversee financial operations, including budgeting, forecasting, cash flow management, rent collection and financial reporting.

Ensure strong control over procurement and vendor management by negotiating contracts, monitoring service quality and managing expenses. Mall managers are responsible for preparing financial reports and negotiating contracts.

Provide the Board with regular reports on financial performance, leasing status and operational efficiency, with recommendations for growth.

Compliance, risk and governance

Ensure that all mall activities comply with local and federal regulations. Mall managers are expected to develop policies and procedures to ensure compliance with laws and regulations.

Maintain accurate records and ensure adherence to safety regulations, accessibility requirements and insurance obligations.

Develop comprehensive risk‐management strategies, including emergency response plans, crisis management and business continuity.

Oversee audits and inspections with impartiality and professionalism, ensuring the independence of compliance functions.

Leadership and team development

Provide inspirational leadership to a multi‐disciplinary team, fostering a culture of accountability, collaboration and continuous improvement.

Recruit, develop and retain high‐performing staff; implement training programs and professional development plans to build internal capability.

Promote cross‐departmental alignment and transparent communication; encourage innovation and knowledge‐sharing across the organization.

Qualifications and requirements:

Education: Bachelor’s degree in business administration, real estate management, hospitality management or a related field. Advanced degrees (MBA or relevant master’s) are advantageous.

Experience: At least 10 years of progressive experience in retail property including a minimum of 5 years in a senior leadership role. Successful candidates will have a proven record of managing large‐scale operations and delivering profitability.

Leadership skills: Strong strategic planning, decision‐making and problem‐solving abilities; ability to lead diverse teams and build consensus across stakeholders.

Financial acumen: Proficiency in budgeting, forecasting, financial reporting and procurement; understanding of lease economics and revenue optimization.

Marketing and customer orientation: Demonstrated success in developing marketing campaigns and customer‐experience programs. Familiarity with digital marketing and loyalty platforms is desirable.

Tenant and stakeholder management: Track record of building positive relationships with tenants, government authorities and community organizations; excellent negotiation and conflict‐resolution skills.

Compliance and risk management: Knowledge of local property laws, health and safety regulations and environmental standards; experience in audit processes and emergency preparedness.

Technology: Proficiency with property management systems, facility management software and data‐analytics tools; comfortable leveraging technology to improve operations and decision‐making.

Languages: Fluency in English is required; knowledge of Arabic is an advantage.

Benefits:

Competitive salary with annual bonus.

Comprehensive health insurance and annual leave in accordance with UAE labor law.

Collaborative culture with the opportunity to shape a landmark retail destination.

Wherever you go, whatever the purpose of your trip, you will feel welcome here together. I will listen to discover who you are and what truly matters to you. I will craft the most personal journey for you. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will be surprised.

As Operations Manager , you will manage all aspects of product flow, team presentation, facilities, and health & safety. You will lead best-in-class operations by executing processes in line with company standards and policies. You will work in close and constant collaboration with the store leadership team, ensuring a positive team spirit, service and operations mindset, and seamless customer experience.

Play an instrumental role in continuously developing the identity of the Louis Vuitton Promise, through demonstrating and modeling the Promise and Attitudes at every opportunity

Support the Store Manager coaching talent for their development and growing talent, promote the full Coach Track and engagement of the team

Actively participate in the recruitment, integration, coaching and training of new team members

Collaborate with the Team Manager and Expert Advisor on induction, training & development

Build collaborative partnerships with corporate business partners and external vendors. Have corporate and store team fully engaged and committed to the success of operations

Manage performance daily, conduct performance conversations and evaluations for the team, support the Store Manager in career conversations and recruitment

Work closely with the leadership team and store team to provide feedback and create ideas and knowledge about operations; ensure active communication within the team

Product Flow and Stock Controls

Ensure proper organization and execution of incoming and outgoing product flows

Oversee physical inventory preparation and execution in collaboration with store, geographic leaders, deliveries etc.

Guarantee accuracy of stock records, minimize stock losses and take actions to achieve stock objectives

Ensure policies and procedures are respected

Oversee accurate and secure end of day stock procedures

Responsible for stock security in accordance with company guidelines

Develop and maintain productive and effective relationships with store team and back of house teams to implement improvement initiatives

Work with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients, products, back of house, front of house)

Work closely with the regional Operations Manager to identify and address issues and areas for improvement (visiting audits & reports)

Ensure all team members have security training to support increasing awareness and reduce thefts

Manage store maintenance: store works, small works, and IS&T

Manage IT requests, issues and updates in collaboration with local and central systems

Work closely with the regional Operations Manager and address issues and areas for improvement

Provide back office support to store team and ensure full availability and security of tools and equipment

Oversee tools and uniforms for the team

Support Store Manager to achieve business objectives related to sales service, stock and profitability

Analyze data and identify areas for improvement

Work closely with the Client Development team to improve customer service and client journey

Identify action plans for business improvement and track progress

Support Store Manager with scheduling daily floor plans, trainings, operations, rotations

Ensure daily reporting requirements and business follow-up

As a key member of our retail team, this role involves driving sales growth and ensuring the smooth operation of our store.

The successful candidate will be responsible for managing and motivating the store team to deliver exceptional customer service and achieve sales targets.

• Develop and implement sales strategies to drive revenue growth and meet business objectives
• Maintain high standards of visual merchandising and store presentation
• Lead and develop the store team to ensure they have the skills and knowledge required to deliver excellent customer service
• Monitor and manage inventory levels to minimize stock losses and maximize sales potential
• Identify and address any operational issues that may impact customer satisfaction or sales performance
• Work closely with the facilities department to maintain a clean and safe store environment
• Recruit, train and develop staff to ensure adequate staffing levels and skill sets

Requirements:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Able to work in a fast-paced environment and prioritize tasks effectively
• Proven experience in retail management or a related field
• Familiarity with inventory management systems and procedures
• Ability to analyze sales data and identify trends and opportunities

What We Offer:

• A competitive salary and bonus structure
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• The opportunity to work with a leading retailer

How to Apply:

Please submit your application, including your CV and a cover letter outlining your relevant experience and qualifications.

We are seeking an experienced and driven retail leader to oversee the daily operations of our store.

• Manage all aspects of store operations, including staff supervision, inventory control, customer service, and sales performance.
• Lead, train, and motivate a team to meet and exceed sales targets and deliver an outstanding customer experience.
• Ensure the store maintains high standards in visual merchandising and cleanliness.

Requirements:

• Minimum of 3–5 years of experience in retail management.
• Fluency in Arabic and English (spoken and written) is essential.
• Strong leadership, organizational, and problem-solving skills.
• Proven ability to manage teams and work in a fast-paced environment.
• Excellent customer service and communication skills.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Key Responsibilities

1. Oversee all aspects of store operations.
2. Lead, train, and motivate a team.
3. Monitor and analyse sales figures, stock levels, and customer feedback.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Key to driving sales and overseeing store operations is the Store Operations Manager. This pivotal role entails managing sales targets, visual merchandising, customer service delivery, and team motivation and retention.

• Drive Sales and Achieve Financial Goals: Communicate store objectives to the team and drive sales to achieve financial goals.
• Maintain Loss Prevention Standards: Maintain loss prevention standards and ensure cash handling, fraud, and theft compliance.
• Oversee Point of Sale Activities: Oversee point of sale activities, including sales transactions, customer orders, payments, inventory updates, returns, refunds, and consumer feedback.
• Manage Cash Transactions: Manage cash transactions, petty cash, POS elements, and change floats.
• Audit Store Administration: Audit store administration, resolve issues, and assist with annual stock counts and spot checks.
• Handle Customer Complaints: Handle customer complaints, take corrective action, and respond to feedback in a timely manner.
• Maximize Sales Performance: Track brand sales performance, research market trends, and propose action plans to increase sales and profitability.
• Analyze Sales Reports: Analyze sales reports to maximize stock potential and report on new and core collection performance.
• Maintain High-Standard Displays: Maintain high-standard window and in-store displays according to merchandising guidelines.
• Oversee Inventory Management: Oversee inventory management, ensuring accurate stock merchandise and management.
• Coordinate Facility Repairs: Coordinate facility repairs or replacements, support maintenance standards, and optimize asset life.
• Ensure Exceptional Customer Service: Maintain staffing levels for exceptional customer service, prepare schedules, and ensure adequate shift coverage.

• Language Proficiency: Fluent English (written and spoken)
• Industry Expertise: Industry expertise
• Product Knowledge: Product/Category knowledge
• Retail Experience: Retail experience in GCC

Job Summary

The Shop Manager III is a key leadership position responsible for overseeing store operations, ensuring exceptional customer service, maximizing sales and profitability in line with company objectives. The successful candidate will be responsible for supervising staff, managing inventory, maintenance, and ensuring the shop's external appearance meets brand standards.

About This Opportunity

• Detect, anticipate, and report on customer needs, market trends, and competitor activities impacting the region or market.
• Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing portfolio.
• Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
• Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.
• Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
• Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
• Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs (including shipments, stock counts, sales, etc.). Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.
• Log and update all commercial and operational information, as well as various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.
• Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances against the budget.
• Oversee the shop's image and ensures compliance with the brand's standards. Verify and follow up on the cleanliness, display, and maintenance of the shop, including the windows, cash registers, and stock rooms.
• Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.

Requirements

• Bachelor's degree in a related field.
• Four to six years of experience in the Retail or a similar role.
• Two years of experience in a managerial role.

• Fluency in English.
• Proficiency in MS Office.

We Are An Equal Employment Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Job Title: Store Operations Manager

We are seeking a highly motivated and results-driven Store Operations Manager to join our retail team.

• Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff, and ensure they have the skills and support required for maximizing sales.
• Implement operating procedures at the store as per the company and brand standards.
• Promote the loyalty program of the company to maximize loyalty and repeat sales.
• Provide feedback to the Area Manager and Operations Manager regarding employees and products.

• Brief and guide the staff on achievement of daily/weekly/monthly sales targets.
• Maintain up-to-date product knowledge to minimize stock loss and maintain visual merchandising standards.
• Ensure minimal stock loss, manage stockrooms, and implement operating procedures at the store.
• Apply creative techniques to achieve/exceed store sales targets and maintain awareness and vigilance at all times of security in the store.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.

• Must be physically fit to stand for extended hours and perform heavy lifting.
• Must be updated about various brands of the group for suggestive selling to customers.

As a Store Operations Manager with our company, you will play a critical role in driving sales growth, improving customer satisfaction, and maintaining a positive store image.