125 Production Support jobs in the United Arab Emirates

BHFT is a proprietary algorithmic trading firm. Our team manages the full trading cycle, from software development to creating and coding strategies and algorithms.
Our trading operations cover key exchanges. The firm trades across a broad range of asset classes, including equities, equity derivatives, options, commodity futures, rates futures, etc. We employ a diverse and growing array of algorithmic trading strategies, utilizing both High-Frequency Trading (HFT) and Medium-Frequency Trading (MFT) approaches.

Looking ahead, we are expanding into new markets and products. As a dynamic company, we continuously experiment with new markets, tools, and technologies.
We've got a team of 200+ professionals, with a strong emphasis on technology—70% are technical specialists in development, infrastructure, testing, and analytics spheres. The remaining part of the team supports our business operations, such as Risks, Compliance, Legal, Operations and more.

With a strong focus on innovation and performance, BHFT is actively expanding its presence in traditional financial markets. We value a results-driven culture, emphasizing collaboration, transparency, and constant improvement, all while offering the flexibility of remote work and a globally distributed team.

Responsibilities:

Low-Latency Trading Production Support: Provide real-time, hands-on support for low-latency trading environments, ensuring minimal downtime and rapid response to system failures or trading incidents. Collaborate with traders and engineers to fine-tune performance and proactively address potential bottlenecks.

Production Stability Management: Ensure continuous compliance with external regulatory requirements and internal standards, including risk, security, technology, and trader needs. Support and automate validation and monitoring processes for adherence to necessary standards.

Incident Monitoring & Management: Develop and improve monitoring and alerting systems to detect anomalies in key production metrics. Implement rapid response mechanisms and efficient solutions to maintain strategy performance.

Release and Change Management: Enforce standards for managing releases and changes to minimize deployment risks. Implement strict acceptance testing for all releases.

Process Management: Develop and maintain Standard Operating Procedures (SOPs) for the team, manage task queues, and organize shift schedules to ensure continuous support and high availability of trading strategies.

Integration Projects: Lead initiatives to connect with new exchanges, brokers, and trading platforms, ensuring smooth and secure service integration.

• Technical Performance Optimization: Continuously improve system availability, resilience (MTTR, MTBF), and latency reduction while optimizing data exchange performance and order routing to maximize profitability.

Requirements:

• 5+ years of experience in a trading support function, preferably in a TradeFi buy-side firm with a low-latency tech
• Hands-on experience with low-latency market data and order management systems operations and troubleshooting
• Deep understanding of trading processes and market microstructure, including colocation trading on native exchange protocols and algorithmic trading.
• Experience in monitoring, alerting systems, and incident management for high-load environments.

Nice to have:

• Knowledge of regulatory compliance and security standards.
• Experience developing and managing SOPs and KPIs for service teams.
• Experience managing integration projects with brokers and exchanges.

Strong technical skill set, including:

• Linux systems administration and optimization.
• Good knowledge of network protocols.
• Demonstrable understanding of FIX-based and native exchange protocols.
• Python scripting for automation and monitoring.
• English proficiency at C1 level or higher.

Job Description

Responsibilities:

1. Low-Latency Trading Production Support: Provide real-time, hands-on support for low-latency trading environments, ensuring minimal downtime and rapid response to system failures or trading incidents. Collaborate with traders and engineers to fine-tune performance and proactively address potential bottlenecks.
2. Production Stability Management: Ensure continuous compliance with external regulatory requirements and internal standards, including risk, security, technology, and trader needs. Support and automate validation and monitoring processes for adherence to necessary standards.
3. Incident Monitoring & Management: Develop and improve monitoring and alerting systems to detect anomalies in key production metrics. Implement rapid response mechanisms and efficient solutions to maintain strategy performance.
4. Release and Change Management: Enforce standards for managing releases and changes to minimize deployment risks. Implement strict acceptance testing for all releases.
5. Process Management: Develop and maintain Standard Operating Procedures (SOPs) for the team, manage task queues, and organize shift schedules to ensure continuous support and high availability of trading strategies.
6. Integration Projects: Lead initiatives to connect with new exchanges, brokers, and trading platforms, ensuring smooth and secure service integration.
7. Technical Performance Optimization: Continuously improve system availability, resilience (MTTR, MTBF), and latency reduction while optimizing data exchange performance and order routing to maximize profitability.

Qualifications

Requirements:

• 5+ years of experience in a trading support function, preferably in a TradeFi buy-side firm with a low-latency tech
• Hands-on experience with low-latency market data and order management systems operations and troubleshooting
• Deep understanding of trading processes and market microstructure, including colocation trading on native exchange protocols and algorithmic trading.
• Experience in monitoring, alerting systems, and incident management for high-load environments.

Nice to have:

• Knowledge of regulatory compliance and security standards.
• Experience developing and managing SOPs and KPIs for service teams.
• Experience managing integration projects with brokers and exchanges.

Strong technical skill set, including:

• Linux systems administration and optimization.
• Good knowledge of network protocols.
• Demonstrable understanding of FIX-based and native exchange protocols.
• Python scripting for automation and monitoring.
• English proficiency at C1 level or higher.

Market knowledge:

• Products coverage: equities, derivatives.

Dubai, United Arab Emirates | Posted on 07/29/2025

myZoiis changing lives for the better for those who deserve it the most. We are an exciting fintechstart-up aiming to promote financial inclusion globally. Our vision is toprovide a level playing field to the unbanked and the underbanked in accessingessential financial services in an affordable, convenient, and transparentfashion. We are looking for smart, ambitious, and purpose-driven individuals tojoin us in this journey.Please apply via the link below if you areinterested.

Lead criticalincident response and production support operations for our regulated fintechplatform, ensuring maximum system availability and rapid resolution of servicedisruptions. Drive operational excellence through proactive monitoring,incident management, and continuous improvement initiatives.

• Leadmajor incident response, coordinating cross-functional teams during criticaloutages
  
• · Establishand maintain incident severity classifications and escalation procedures
  
• Conductpost-incident reviews and drive implementation of preventive measures
  
• Maintainincident communication protocols with internal stakeholders and customers
  
• Ensurecompliance with regulatory reporting requirements for system incidents
  
• Manage24/7 production support operations and on-call rotations
  
• Monitorsystem health, performance metrics, and service level agreements
  
• Coordinatewith development teams for emergency fixes and deployments
  
• Overseeproduction change management processes and release coordination
  
• Maintaindetailed runbooks and operational documentation
  
• Leadand mentor production support engineers and incident response team
  
• Developteam capabilities through training and knowledge sharing initiatives
  
• Establishperformance metrics and conduct regular team assessments
  
• Fostera culture of operational excellence and continuous learning
  

• Ensureincident management processes meet DIFC/UAE financial regulatory requirements
  
• Maintainaudit trails and documentation for regulatory examinations
  
• Coordinatewith compliance teams on operational risk assessments
  
• Implementcontrols to meet business continuity and disaster recovery standards
  

• Designand implement monitoring solutions and automated alerting systems
  
• Driveadoption of DevOps practices and infrastructure as code
  
• Leadroot cause analysis initiatives and implement long-term fixes
  
• Collaboratewith engineering teams to improve system reliability and observability
  

• TechnicalDegree
  
• ITILFoundation or higher
  
• AWScloud certifications
  

• 5+years experience in production support or incident management roles
  
• Strongbackground in cloud platforms (AWS) and containerization (EKS)
  
• Experiencewith monitoring tools (Datadog, CloudWatch), Alarms
  
• F amiliaritywith CI/CD pipelines and automated deployment processes
  
• StrongJira Skills esp, JSM, Alerts, On-Call Scheduling, Escalation and automaton
  
• Appreciationof SRE best practices to foster continuous improvements
  
• Understandingof Incident and Problem Management, PIR process
  
• Stronginvestigation and remediation skills
  
• · Knowledgeof SLOs, SLIs, MTTD, MTTR and SRE practices
  

• Youare a skilled, creative and inquisitive engineer with a passion for quality
  
• Youhave strong communication skills, curiosity and are a quick learner
  
• Youenjoy a creative fast paced agile world
  
• Youenjoy mentoring and teaching other developers to create a world class cohesiveteam
  
• Youare happy to jump in to lead incidents and problems
  
• Youare happy to consider the strategic needs to ensure continuous improvement
  
• Youenjoy making friends, having fun
  

AtmyZoi we strive to create a both a product and a team that embraces equality,inclusion, diversity and freedom. We want people who can be themselves andbring their own brand of value to the team. Come and join us!

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

Industrial Career Opportunity

We address global environmental challenges with sustainable solutions for air, water, and energy transition.

Our history of innovation dates back to 1966.

• Job description: Develop and implement process improvements in industrial settings.
• Required skills:

1. Expertise in industrial processes and systems.
2. Strong analytical and problem-solving skills.
3. Excellent communication and collaboration abilities.

Benefits:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.

Join our mission to create a more sustainable future.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

This is a key role that requires the ability to analyze and optimize business processes. The Process Optimization Specialist will work closely with clients to understand their current process challenges and develop strategies for improvement.

The ideal candidate will have strong analytical skills, experience working with ITIL4 Best Practices or ServiceNow Out of the Box processes, and excellent communication skills.

We are looking for someone who can:

• Analyze as-is processes within client organizations and identify areas for improvement
• Develop process improvement strategies and roadmaps
• Conduct requirement-gathering workshops

Duties and Responsibilities:

• Design and implement end-state processes and procedures
• Develop user guides and facilitate training programs
• Ensure chargeability and customer satisfaction ratings

Required Skills and Qualifications:

• Strong analytical skills
• Experience working with ITIL4 Best Practices or ServiceNow Out of the Box processes
• Excellent communication skills

Benefits:

• Certifications: Complete at least two CIS certifications per year
• Support pre-sales/sales engagements

Others:

• Collaborate with the Practice team to develop standard best practice documentation
• Contribute to project quality success metrics

Job Title: Operations Process Improvement Manager

We are seeking a skilled and experienced professional to lead the development, implementation, and measurement of standard work processes that drive customer experience and performance improvement within our delivery station network.

Sales Support Lead (Salesforce software expert) required by PipeCare Group

We are seeking a highly experienced and innovative Sales Support Lead (Salesforce software expert) to provide solutions that meet and exceed customer expectations.

The ideal candidate will analyze current sales procedures, identify inefficiencies, and implement Salesforce tools to streamline sales workflows. They will also provide training and optimize sales processes to ensure high-quality input data.

1. Analyze current sales procedures to pinpoint inefficiencies and suggest improvements.
2. Implement Salesforce tools to enhance sales productivity and efficiency.
3. Collaborate with the CEO and Territory Director to develop and execute a comprehensive sales improvement strategy.
4. Provide ongoing support and training to the sales team on Salesforce processes.
5. Monitor and evaluate key performance indicators to measure the success of implemented changes.
6. Document and track all associated inquiries received from clients.
7. Evaluate and assign new inquiries to proper project numbers.
8. Obtain approval to bid or decline.
9. Review cost estimates and propose prices for projects.
10. Review technical proposals and submit them to the Sales Director.
11. Prepare technical proposals for strategic projects and submit them to the Sales Director.
12. Review bid bond requirements.
13. Coordinate with other departments during the bidding or prequalification stage.
14. Coordinate logistics to ensure that all requirements and terms are properly identified and understood.
15. Request site surveys as necessary.
16. Update customer information and corporate systems.
17. Prepare cost estimate reports.
18. Provide relevant reports to senior management and sales directors.
19. Submit weekly and monthly reports to territory VP and sales manager.
20. Communicate new inquiries to territory Vice Presidents and country managers.
21. Review tender documents to ensure understanding of client requirements.
22. Respond to inquiries in a timely manner.
23. Submit complete bids before target due dates.
24. Transfer projects within two days of client confirmation.
25. Achieve agreed sales targets.
26. Maintain good relationships with customers.
27. Perform additional tasks as requested by Sales and Marketing Directors and Executive Team members.

1. Bachelor's/Master's degree in Engineering or equivalent technical experience/exposure with sound commercial skills and preferably an MBA degree.
2. Further qualifications or extended course experience in commercial activities.
3. Language skills, particularly English, with any additional languages being advantageous.
4. Good communication and presentation skills.
5. Good computer skills.
6. Solid technical knowledge of ILI products and applicable industry standards.
7. Experience in the Oil and Gas sector or service-based companies.
8. Minimum of five years' experience in commercial and technical tender preparations and monitoring.
9. Strong selling capabilities.
10. Knowledge of organizational commercial aspects.