171 Customer Service Representative jobs in Abu Dhabi

Customer Service Representative Role Overview

This position is a key role in providing exceptional service to our guests, requiring excellent communication and interpersonal skills.

• Main Responsibilities:
• Respond to guest calls professionally and provide timely solutions.
• Maintain effective communication with internal departments to ensure seamless service delivery.
• Address guest concerns or technical issues related to telecommunications.
• Utilize hotel management software and other relevant computer applications to efficiently manage guest interactions.

Required Skills and Qualifications:

• A high school diploma or equivalent is required.
• Prior experience in hospitality management, communications, or information technology is beneficial.
• Excellent verbal and written communication skills are essential.
• Proficiency in using hotel management software and other relevant computer applications is necessary.
• Knowledge of proper telephone etiquette and the ability to handle a high volume of calls efficiently and professionally.

Benefits and Career Advancement:

• Access to training programs and development opportunities to enhance skills and advance within the company.
• Career advancement opportunities within the organization.

Key Characteristics:

• Proven track record of delivering exceptional customer service.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.

Customer Service Representative

Job Description:

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to customers through various communication channels.

Key Responsibilities:

Experience the difference in delivering exceptional guest experiences as a skilled professional who makes every moment count.

We're looking for talented individuals to join our team in crafting unforgettable memories for our guests. As a key player in this effort, you will be empowered to take the initiative and make transactions feel like part of the experience. Whether it's processing operational needs, addressing guest requests, or sharing the highlights of the local area, your hands-on approach will shine through.

No matter what position you hold, there are a few essential elements that define success: maintaining a safe work environment, adhering to company policies and procedures, upholding confidentiality, protecting company assets, meeting quality standards, and presenting a professional image through uniform, personal appearance, and communication. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well is critical for delivering exceptional guest experiences and driving business success.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: None required.
• License or Certification: None

Our commitment to being an equal opportunity employer drives us to welcome all candidates and provide access to opportunities. We celebrate the unique backgrounds of our associates, fostering an environment where diversity is valued and strength lies in the rich blend of culture, talent, and experiences. We uphold nondiscrimination on any protected basis, including disability, veteran status, or other protected characteristics.

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
9. Attend to special tasks assigned by team leader and managers.
10. Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.
12. Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
13. Be authorized to take decisions as per the approved authorization matrix.

Minimum Qualifications:
High School
Minimum Experience:
0 – 2 years relevant experience in banking sector.
Knowledge, Skills, and Attributes:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
Excellent communication skills in English & Arabic.

The role of a customer service representative is pivotal in building long-lasting relationships with clients. To excel in this position, one must be able to provide exceptional customer service, identify customer needs, and tailor solutions to meet their requirements.

To succeed as a customer service representative, the ideal candidate will have a strong focus on quality of service, excellent communication skills, and the ability to work in a fast-paced environment.

• Provide Exceptional Customer Service
• Identify Customer Needs
• Maintain Relationships

• Bachelor's Degree
• Proven Ability in Customer Service
• Excellent Communication Skills

• Knowledge of Financial Planning
• Understanding of Banking Propositions

Unlock a dynamic career as a customer service professional in a leading financial institution!

Provide exceptional product and service information to customers, resolving issues efficiently while upholding high-quality standards.

Ensure end-to-end solutions for a superior customer experience, leveraging strong team spirit, motivation, and a friendly environment with customers and colleagues.

• Respond to customer inquiries related to products, services, and billing in a timely and effective manner.
• Resolve product or service problems by clarifying the customer's concern, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Update customer records by maintaining accurate service requests/complaints and notes.
• Meet set targets for service standards and customer satisfaction scores for inbound calls and ensure quality in outbound calls.
• Streamline customers' financial processes by generating online passwords for all FAB Personal Banking Channels.
• Contribute to business growth by generating new prospects and leads for all FAB products.
• Adhere to obligations related to money laundering prevention under the bank's policies and local laws.
• Recommend potential products or services to management by collecting and analyzing customer information and needs.
• Collaborate with team members to achieve shared goals and objectives.
• Display flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts to achieve all defined SLAs.
• Maintain punctuality and discipline at the center.
• Comply with established policies and procedures.

The primary objective of the Front Desk Officer role is to deliver exceptional guest service, ensuring a seamless check-in and check-out experience.

• Maximize room sales and revenue by effectively managing front desk operations
• Prepare and maintain accurate guest name lists
• Personalize guest interactions with warm welcomes and friendly greetings upon arrival and departure

• Foster a welcoming atmosphere, providing excellent service to guests throughout their stay
• Verify that assigned tasks are completed efficiently and in line with hotel standards
• Collaborate with relevant personnel to ensure smooth operation of front desk activities

• Bachelor's degree in Hospitality or related field
• Preferably a fresh graduate; however, a minimum of one year of experience in reception or guest service would be highly advantageous
• Excellent English communication skills in both written and spoken formats
• Pleasant personality, strong communication, and interpersonal skills

Job Title: Relationship Banking Specialist

We are seeking a highly motivated and customer-focused Relationship Banking Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth.

1. Sell and cross-sell asset and liability products to new and existing customers, identifying opportunities to increase revenue and enhance customer satisfaction.
2. Prepare and assess loan product applications, recommending solutions that meet the needs of our customers and contributing to the growth of our business.
3. Process customer requests efficiently, providing timely and accurate information to ensure seamless transactions.
4. Develop and implement strategies to attract new customers to our branch, leveraging personal relationships and referrals to drive growth.
5. Educate customers about alternative channels such as online banking, mobile banking, and ATMs, promoting their migration to these channels and reducing traffic in our branches.
6. Meet individual sales targets by actively selling and promoting our products and services, demonstrating a deep understanding of our customers' needs and preferences.
7. Participate in daily retail sales team meetings, sharing knowledge and best practices to drive collective success.
8. Ensure high levels of customer satisfaction by responding promptly to inquiries and resolving issues effectively.

Qualifications:

1. High School graduation or equivalent.
2. At least 2 years' experience in banking, preferably in a relationship banking role.
3. Familiarity with bank products, customer experience, and related policies and procedures.

As a Relationship Banking Specialist at (Company), you will enjoy a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive compensation package.

We offer a range of benefits to support your well-being and success, including professional training, flexible working arrangements, and access to cutting-edge technology.

• Respond to customer inquiries via phone, chat, email, and app with clarity, empathy, and speed.
• Help customers navigate our digital banking platform—from setting up accounts to managing services.
• Be a champion of the Wio experience by delivering seamless, professional support.
• Escalate any complex issues to the right teams and follow through until resolution.
  
  

• Keep customer records and service logs updated and accurate.
• Monitor feedback and identify opportunities to enhance our support experience.
• Educate customers on new features and guide them through app-based journeys.
  
  

• Work closely with internal teams to ensure service quality, operational efficiency, and customer satisfaction.
• Contribute ideas to improve our tools, systems, and service processes.