219 Customer Service Representative jobs in Abu Dhabi

We seek a highly skilled Customer Support Specialist to handle inbound inquiries and deliver exceptional support through various channels.

As a key member of our team, you will independently resolve issues, escalate complex cases when necessary, and stay up-to-date with product knowledge.

• Handle all inbound inquiries, establishing effective communication through chat, email, and phone calls.
• Provide accurate information to resolve problems/issues that arise, ensuring customer satisfaction.
• Continuously update your knowledge with relevant information to support customer service operations.
• Evaluate situations and escalate issues to team leaders, managers, or other departments as required.

• 2-3 years of experience in frontline customer support, preferably in the financial or service industry.
• A genuine passion for delivering outstanding customer experiences while resolving complex problems.
• Adaptability and resilience in a fast-paced environment.
• Excellent verbal and written English skills.

We are seeking a highly skilled and customer-focused Call Center Agent to join our team.

This role involves providing exceptional service to internal and external clients, handling calls efficiently, and ensuring timely delivery of messages and requests.

If you have excellent communication skills, a positive attitude, and the ability to multitask, we encourage you to apply for this exciting opportunity.

• Answering Calls: Answer all internal and external calls in a courteous and professional manner.
• Call Routing: Direct calls to appropriate departments or personnel efficiently.
• Information Provision: Provide information about hotel services, room availability, amenities, and local attractions.
• Log Wake-Up Calls: Log and execute wake-up call requests accurately and on time.
• Emergency Handling: Handle emergency and security calls in accordance with hotel protocols.
• Guest Messaging: Take guest messages and ensure timely delivery.
• Guest Support: Assist with guest requests or complaints over the phone, escalating when necessary.
• Switchboard Operations: Monitor and operate hotel's switchboard and other communication systems.
• Directory Updates: Update the internal telephone directory as needed.

• Education: High school diploma or equivalent.
• Experience: Previous experience in a similar hospitality or customer service role is preferred.
• Communication Skills: Excellent phone etiquette and communication skills.
• Knowledge: Good knowledge of hotel operations and services.
• Multitasking: Ability to multitask and remain calm under pressure.
• Technical Skills: Proficient in using telephone systems and basic computer applications.
• Languages: Fluency in Arabic & English; additional languages are a plus.

We offer a supportive work environment, opportunities for growth and development, and exclusive benefits specific to the sector.

We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent.

Unlock a dynamic career as a customer service professional in a leading financial institution!

Provide exceptional product and service information to customers, resolving issues efficiently while upholding high-quality standards.

Ensure end-to-end solutions for a superior customer experience, leveraging strong team spirit, motivation, and a friendly environment with customers and colleagues.

• Respond to customer inquiries related to products, services, and billing in a timely and effective manner.
• Resolve product or service problems by clarifying the customer's concern, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Update customer records by maintaining accurate service requests/complaints and notes.
• Meet set targets for service standards and customer satisfaction scores for inbound calls and ensure quality in outbound calls.
• Streamline customers' financial processes by generating online passwords for all FAB Personal Banking Channels.
• Contribute to business growth by generating new prospects and leads for all FAB products.
• Adhere to obligations related to money laundering prevention under the bank's policies and local laws.
• Recommend potential products or services to management by collecting and analyzing customer information and needs.
• Collaborate with team members to achieve shared goals and objectives.
• Display flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts to achieve all defined SLAs.
• Maintain punctuality and discipline at the center.
• Comply with established policies and procedures.

We are seeking a dynamic and customer-focused Telephone Operator to join our team. The ideal candidate will be responsible for providing exceptional guest service, handling incoming calls, and ensuring smooth communication between departments and guests.

A little taste of your day-to-day:

• Answering all incoming calls promptly and professionally.
• Directing calls to the appropriate department or guest room.
• Assisting guests with information, reservations, or any inquiries.
• Taking and delivering accurate messages to guests.
• Maintaining the telephone directory and updating guest information as required.
• Supporting guests with any special requests or services.
• Ensuring smooth communication between departments, guests, and team members.
• Handling any emergencies or urgent situations in accordance with hotel procedures.
• Providing guests with additional assistance when required, including wake-up calls, room service requests, and other guest services.
• Keeping a record of all phone calls, requests, and actions taken during shifts.
• Assisting with any administrative tasks related to the Front Office, including handling guest billing and internal communication.

Requirements:

• Previous experience in a telephone operator or customer service role is preferred.
• Excellent verbal communication skills in English (additional languages are a plus).
• Ability to handle multiple tasks with a calm and professional demeanor.
• Strong interpersonal and organizational skills.
• Positive attitude, attention to detail, and a passion for delivering high-quality guest service.
• Knowledge of hotel operations and systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

Benefits:

We offer a competitive salary that rewards all your hard work, full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance.

IHG provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

The primary function of the Customer Service Representative position is to provide exceptional support to customers through various communication channels.

Responsibilities:

• Customer Support : Offer timely and effective solutions to customer inquiries and concerns, ensuring a positive experience.
• Knowledge and Skills : Maintain a basic understanding of products and services, accurately documenting work as required.
• Ticket Management : Track, document, and retrieve information in call tracking databases.

Key Qualifications

• Courteous Communication : Demonstrate strong customer service skills, maintaining a courteous demeanor at all times.
• Technical Proficiency : Possess strong computer navigation skills and PC knowledge.
• Collaboration and Adaptability : Work effectively as a team member, demonstrating flexibility and adaptability in a fast-paced environment.

Requirements

• Attention to Detail : Ensure accurate documentation and maintain attention to detail in all tasks.
• Effective Multitasking : Ability to multitask, prioritize tasks, and meet deadlines efficiently.

Benefits

This role offers opportunities for growth and development in a dynamic environment. As a Customer Service Representative, you will have the chance to build strong relationships with customers, develop your technical skills, and contribute to the success of the organization.

Additional Information

This position requires strong communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities

• Respond to incoming calls and emails from clients, providing timely and effective resolutions to their queries and issues.
• Escalate complex issues to senior team members or management as needed.
• Maintain accurate records of client interactions and issues resolved.
• Collaborate with internal teams to resolve client issues and improve overall client satisfaction.
• Stay up-to-date with company policies and procedures to ensure compliance.

• Minimum 2 years of experience in a helpdesk or customer service role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Proficiency in MS Office and other software applications.

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

Customer Service Representative

Job Description:

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to customers through various communication channels.

Key Responsibilities:

Role: Customer Service Representative

Location: ADIB HQ, Abu Dhabi

Role Purpose: To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIB's professional image in all interpersonal dealings.

Reports direct to: Branch Manager

Key accountabilities of the role:

• Welcome & greet the walk-in customers and inquire and understand his/her needs.

• Direct clients to alternative channels (Digital Channels).
• Ensure clients have all needed docs before wasting time waiting and taking queue.
• Handle the customers in a pleasant manner and escort them to the staff concerned.
• Problems evaluation.
• Customer anger management.

• Ambassador to handle the QMS Tokens
• Provide assistance to Help Desk counters.
• Manage the Queue at teller counters and waiting time at customer service areas

• Ensure the branch follows the guideline book of look and feel.
• Perform Any other responsibilities entrusted by branch management from time to time.

• Broad knowledge of ADIB's Retail Banking financial products & services
• Fair knowledge of ADIB's Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough knowledge of all the regulations issued by Central Bank of UAE
• Knowledge of Cross Sales
• Computer skills

• Minimum one (01) years' experience in Lobby Management, in a banking or service industry environment.

This position is for UAE Nationals only.

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
9. Attend to special tasks assigned by team leader and managers.
10. Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.
12. Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
13. Be authorized to take decisions as per the approved authorization matrix.

Minimum Qualifications:
High School
Minimum Experience:
0 – 2 years relevant experience in banking sector.
Knowledge, Skills, and Attributes:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
Excellent communication skills in English & Arabic.