826 Customer Service Representative jobs in Dubai

Customer Service Representative

We are seeking a skilled and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service.

In this role, you will:

• Respond to customer calls, emails, and chats in a timely and professional manner.
• Listen actively and respond empathetically to customer concerns and complaints.
• Provide accurate and helpful information to customers, addressing their questions and resolving their issues.
• Escalate complex issues to supervisors or managers as needed.
• Document all interactions with customers in a clear and concise manner.

This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply.

This is a full-time position that requires a high school diploma or equivalent and at least one year of experience in a customer-facing role. You must have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

The successful candidate will have a positive attitude, a strong sense of empathy, and the ability to remain calm under pressure. You will also have basic computer skills and proficiency in using software applications such as CRM systems and Microsoft Office.

This position offers competitive pay, comprehensive benefits, and opportunities for advancement within the company. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Your responsibilities will include:

1. Providing excellent customer service through various channels including phone, email, and chat.
2. Responding to customer inquiries and resolving issues in a timely and professional manner.
3. Collaborating with internal teams to resolve complex issues and improve customer satisfaction.
4. Maintaining accurate records of customer interactions and documenting any escalations or issues.
5. Participating in ongoing training and development to improve knowledge and skills.

To be considered for this role, you must meet the following requirements:

• High school diploma or equivalent required.
• At least one year of experience in a customer-facing role preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic computer skills and proficiency in using software applications such as CRM systems and Microsoft Office.

This position offers competitive pay, comprehensive benefits, and opportunities for advancement within the company. Some of the benefits include:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Tuition reimbursement program.
• Professional development opportunities.

This role will involve working in a fast-paced and dynamic environment where no two days are the same. You will be required to work effectively in a team environment and maintain confidentiality when dealing with sensitive customer information.

You will also have access to ongoing training and development opportunities to improve your knowledge and skills. This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

The Call Center Agent plays a pivotal role in assisting clients with their needs and concerns.

• To accomplish this, the agent must possess excellent communication skills to understand client needs and provide effective solutions.
• Maintain accurate records and databases for seamless interactions.
• Built on trust and reliability, strong relationships with clients and colleagues are essential.

• A high school diploma or equivalent is required.
• A minimum of one year of experience in a customer-facing role is necessary.
• Key skills include problem-solving, time management, and adaptability in multicultural environments under pressure.

This job requires professionalism, empathy, and a commitment to excellence. Successful candidates will have a passion for delivering outstanding results and building long-term relationships.

• This position offers opportunities for growth and development.
• Candidates should be proactive, organized, and self-motivated individuals who can thrive in a dynamic environment.
• We are seeking dedicated professionals who can contribute to our team's success.

At our organization, we are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for managing large volumes of customer interactions in a timely and efficient manner.

Key Responsibilities:

• Develop effective communication strategies to address customer queries and concerns.
• Utilize knowledge of products and services to provide solutions and alternatives to customers.
• Upsell and cross-sell products to increase revenue and customer satisfaction.
• Build strong relationships with customers through excellent customer service and relationship-building skills.
• Stay up-to-date with industry developments and product information to enhance customer experience.
• Meet performance targets and metrics as set by the organization.

Requirements:

• Fluent English language skills to communicate effectively with international clients.
• Proven experience working in a call/contact center environment.
• Healthcare industry experience is highly desirable.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong customer focus and adaptability to different personality types.
• Positive attitude and high level of emotional intelligence.

The role of a Call Center Agent is to provide exceptional customer service by handling incoming and outgoing calls from patients requiring medical services or clarification regarding a medical entity.

• Handle all inbound & outbound calls in a professional manner.
• Represent the hospital in a professional capacity, maintaining a high standard of telephone etiquette.
• Respond to caller inquiries and resolve issues during the initial call.
• Assist callers in identifying needs and routing calls appropriately.
• Provide accurate information on hospital facilities, doctor's details, insurance coverage, and other miscellaneous queries.
• Schedule appointments for patients with their desired specialists following established guidelines.
• Convert inquiries into appointments by advising patients/callers to book an appointment or take a service with our doctors.
• Handle follow-up calls from existing patients regarding laboratory results, upcoming procedures, prescription inquiries, etc.
• Collect feedback and send a message to the respective staff/doctor for necessary assistance.
• Remind and confirm patient appointments 24 hours prior to the scheduled date.
• Reschedule appointments based on patient requests.
• Maintain a record of calls asking for services not available in the hospital.

Minimum two (2) recent years of experience in the same field. A strong understanding of medical terminology and hospital procedures is essential.

This is a hospital-based role, providing day-to-day Human Resource activities work at the hospital premises.

About the Role:

We are seeking a skilled professional to fill the position of Customer Service Representative. In this role, you will be responsible for managing incoming calls and providing top-notch service to clients and their families.

Key Responsibilities:

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1. Respond to incoming calls from clients and provide medical guidance and support based on their health-related inquiries.
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2. Evaluate the client's symptoms and medical history and offer recommendations for appropriate medical care.
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3. Offer information on medical procedures, medications, and treatment options.
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4. Schedule appointments and maintain accurate and detailed records of all communication with clients.
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5. Collaborate with other healthcare professionals to ensure exceptional patient care.
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6. Perform various administrative tasks, including receiving, sorting, and distributing mail, sending out notifications, and organizing correspondence and reports.
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Desired Candidate Profile:

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• A minimum of 2 years of clinical experience in a medical setting is required.
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• A medical degree or exceptional knowledge of medical terminology is essential.
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• The ability to work in a fast-paced environment and manage multiple priorities simultaneously is crucial.
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• Proficiency with computer systems and software, including electronic health record systems, is necessary.
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• Excellent communication and interpersonal skills are required.
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• Strong critical thinking and problem-solving skills are essential.
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We Are Looking for:

A motivated and dedicated individual who possesses excellent communication and interpersonal skills, with a strong background in customer service and medical terminology.

Delivering exceptional customer experiences is crucial for success in our fast-paced operations. Our Customer Service Representatives are responsible for managing a high volume of inbound and outbound calls in a timely manner, ensuring every interaction meets our high standards.

1. Communication Mastery : Utilize established communication scripts when handling various topics, guaranteeing clarity and consistency in interactions with customers.
2. Customer Centricity : Identify customers' needs, clarify information, research issues, and provide solutions and alternatives to meet their expectations.
3. Revenue Growth : Seize opportunities to upsell products when they arise, driving revenue growth and customer satisfaction.
4. : Build sustainable relationships with customers by exceeding expectations, providing an exceptional experience that sets us apart from the competition.
5. : Regularly attend educational seminars to enhance knowledge and performance levels, staying up-to-date on industry trends and best practices.
6. : Meet personal and team qualitative and quantitative targets, demonstrating a commitment to excellence and continuous improvement.

1. : Fluency in English to effectively communicate with international clients.
2. : Based in Dubai, requiring flexibility and adaptability in a dynamic environment.
3. : Proven track record in a call/contact center environment, preferably within the healthcare industry.
4. : Ability to juggle multiple tasks, prioritize effectively, and manage time wisely to meet demanding deadlines.
5. : Demonstrate a customer-centric approach, adapting to diverse personality types and delivering a positive experience in every interaction.
6. : Possess a high level of emotional intelligence, independence, and a positive demeanor to thrive in our fast-paced environment.

• A competitive compensation package.
• Ongoing training and development opportunities.
• A collaborative and supportive work environment.

Submit your application through our website.

Customer Service Representative

We are seeking a dedicated and customer-focused professional to join our B2B service team in Dubai. The ideal candidate will be responsible for tracking and managing client packages, ensuring timely delivery and excellent customer service.

• Manage and track client packages from origin to destination
• Communicate with clients regarding package status and any issues that may arise
• Maintain accurate records of client interactions and package movements

To be successful in this role, you should have:

• At least 1 year of experience in customer-facing roles
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

This is a great opportunity for someone looking to grow their career in customer service. You can expect:

• Annual salary increments based on performance
• Promotion opportunities every 2 years
• A supportive team environment and ongoing training and development

We value our employees and strive to create a positive and inclusive work environment. If you're passionate about delivering exceptional customer service and are looking for a new challenge, we'd love to hear from you!

The buying estimator is responsible for inspecting vehicle purchases, body repairs, ownership transfers, maintaining the system appraisal, and other related services for the vehicle buying process. This position requires the ability to work independently with minimal supervision to provide accurate estimates of costs while maintaining customer satisfaction. The ideal candidate will be detail-oriented, knowledgeable about vehicle condition, have excellent communication skills, possess strong organizational skills, and be self-motivated, reliable, and punctual. This person must also be comfortable working on multiple tasks at once.

What you will do:

• Prepare estimates from the vehicle inspection tool, including vehicle condition and body shop specifications, and provide an accurate prep quote for the used car.
• Accurately assess physical and mechanical condition and capture vehicle data attributes.
• Liaise with CoE pricing and head of purchasing to determine the most suitable market value for all incoming vehicles.
• Ensure that the stock mix is balanced and priced appropriately for faster stock turnover.
• Ensure the retail purchased car preparation matches the estimated preparation (max variance 10%) from the time of purchase.

Required Skills to be successful:

• Knowledge of vehicle inspection tools, including vehicle condition, body shop specifications, and accurate prep quotes for used cars, damage, and mechanical accuracy in estimation.
• Accurately assess physical and mechanical condition and capture vehicle data attributes.
• Background in: W/S, body shop, insurance estimator, automotive mechanical and body condition knowledge.
• Team player with customer-facing experience and objectives-driven.
• Arabic language will be an advantage.

About the Team:
The role will report to the Manager - Buying and Trade and will be working in a dynamic and busy environment wherein you will be dealing directly with customers.

What equips you for the role:

• Minimum Qualifications and Knowledge: High school diploma.
• Minimum Experience: 2 years in car estimate/inspection/mechanical knowledge.
• Job-Specific Skills: Experience in buying or selling vehicles, floor experience in a major franchise workshop, MS Office skills, verbal and written communication skills in English.
• Behavioural Competencies: Ability to handle a high level of activity, emotional maturity to handle and satisfy internal and external customers, sensitivity and teamwork to excel in a multicultural work environment. Ability to remain focused on the set monthly targets and be self-driven to achieve and excel. Ability to do self-review and continuously improve.

About Al-Futtaim Automotive:
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.