705 Customer Service Representative jobs in Dubai

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing product and service information with professionalism and efficiency. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding customer experiences.

Key Responsibilities :

• Respond to customer inquiries via phone, email, chat, and in-person interactions.

• Provide accurate, valid, and complete information about products and services.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Process orders, returns, and exchanges efficiently.

• Maintain customer records and update account information as needed.

• Work closely with other departments to resolve customer issues.

• Identify and escalate complex issues to appropriate personnel or departments.

• Meet personal and team performance goals, including customer satisfaction metrics.

• Stay informed about company policies, procedures, and promotions to better assist customers.

• Create reports & dashboard which display relevant metrics that can help improve the business

• Support the facility management team to ensure all locations are in optimal condition

• Develop and implement efficient customer service workflows and operational processes to improve response times and reduce errors.

Qualifications & Skills:

• High school diploma or equivalent; a bachelor's degree is a plus.

• Previous experience in customer service, call centers, or a related field preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and ability to handle challenging situations with patience and professionalism.

• Proficiency in using ODOO ERP, Monday, customer service software, CRM systems, and Microsoft Office Suite.

• Claim management

• Ability to multitask, prioritize, and manage time effectively.

• A customer-centric attitude with a passion for helping people.

• Knowledge of high end and luxury products within the furniture industry.

Working Conditions:

• Full-time position with potential for evening, weekend, or holiday shifts.

• Work may involve prolonged periods of sitting and using a computer.

• Fast-paced, team-oriented work environment.

We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.
Key Responsibilities:
Respond to customer inquiries via phone email chat or in person.
Provide accurate information about products services and company policies.
Resolve customer complaints or concerns efficiently and professionally.
Maintain detailed records of customer interactions and transactions.
Coordinate with other departments to address customer needs.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Stay updated on company products services and promotions.
Handle order processing returns and exchanges as needed.
Requirements:
High school diploma or bachelors degree.
Proven experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Fluent in English; Arabic or other language skills are a plus.
Professional appearance and a customer-first attitude.
Ability to work flexible hours including weekends or holidays.
Benefits:
Competitive salary.
Visa and medical insurance.
Paid annual leave and public holidays.
Training and career development opportunities.
Positive and multicultural work environment.

• Respond promptly and accurately to client inquiries, ensuring all communications are professional and courteous.
• Assist clients with any issues regarding their accounts or services, striving for first-contact resolution and maintaining a high level of client satisfaction.
• Document all client interactions and update records to maintain accurate information history and facilitate future client engagement.
• Coordinate with internal teams for complex inquiries to provide comprehensive solutions that meet client needs and expectations.
• Identify and escalate urgent client issues to senior staff when necessary for quick resolution and minimize potential impact on the client experience.

• High school diploma or equivalent; some college education preferred for advanced knowledge and skills in customer service and support.
• Previous experience in customer-facing roles is beneficial for developing strong interpersonal and problem-solving skills.
• Excellent verbal and written communication skills are essential for success in this position, as they enable effective client interaction and issue resolution.
• Strong problem-solving skills and a proactive approach to challenges are required to deliver exceptional client service and support.

• Competitive compensation package and benefits to support overall well-being and job satisfaction.
• Opportunities for professional growth and development through training sessions and career advancement.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

The buying estimator is responsible for inspecting vehicle purchases, body repairs, ownership transfers, maintaining the system appraisal, and other related services for the vehicle buying process. This position requires the ability to work independently with minimal supervision to provide accurate estimates of costs while maintaining customer satisfaction. The ideal candidate will be detail-oriented, knowledgeable about vehicle condition, have excellent communication skills, possess strong organizational skills, and be self-motivated, reliable, and punctual. This person must also be comfortable working on multiple tasks at once.

What you will do:

• Prepare estimates from the vehicle inspection tool, including vehicle condition and body shop specifications, and provide an accurate prep quote for the used car.
• Accurately assess physical and mechanical condition and capture vehicle data attributes.
• Liaise with CoE pricing and head of purchasing to determine the most suitable market value for all incoming vehicles.
• Ensure that the stock mix is balanced and priced appropriately for faster stock turnover.
• Ensure the retail purchased car preparation matches the estimated preparation (max variance 10%) from the time of purchase.

Required Skills to be successful:

• Knowledge of vehicle inspection tools, including vehicle condition, body shop specifications, and accurate prep quotes for used cars, damage, and mechanical accuracy in estimation.
• Accurately assess physical and mechanical condition and capture vehicle data attributes.
• Background in: W/S, body shop, insurance estimator, automotive mechanical and body condition knowledge.
• Team player with customer-facing experience and objectives-driven.
• Arabic language will be an advantage.

About the Team:
The role will report to the Manager - Buying and Trade and will be working in a dynamic and busy environment wherein you will be dealing directly with customers.

What equips you for the role:

• Minimum Qualifications and Knowledge: High school diploma.
• Minimum Experience: 2 years in car estimate/inspection/mechanical knowledge.
• Job-Specific Skills: Experience in buying or selling vehicles, floor experience in a major franchise workshop, MS Office skills, verbal and written communication skills in English.
• Behavioural Competencies: Ability to handle a high level of activity, emotional maturity to handle and satisfy internal and external customers, sensitivity and teamwork to excel in a multicultural work environment. Ability to remain focused on the set monthly targets and be self-driven to achieve and excel. Ability to do self-review and continuously improve.

About Al-Futtaim Automotive:
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are making products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, promote sustainability, circularity, and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications connecting the physical and digital worlds, and offerings that enhance branded packaging and display information to improve customer experience. Serving industries worldwide—including home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive—we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via (emailprotected).

Manage accounts by processing orders, following up on orders, ensuring pricing integrity, on-time deliveries, and complete order fulfillment.

Provide telephone customer service regarding the company's services and products.

Identify customer needs and determine appropriate actions.

Promote and sell the company's products or services.

Investigate and resolve complaints.

Use a computer system to track questions, answers, and the status of orders.

Evaluate and resolve customer complaints professionally and tactfully.

Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting product testing, and approving replacements.

Authorize credit memos/refunds within policy and procedures.

Implement account service strategies.

Act as the principal liaison with marketing and sales for assigned customers.

Implement marketing programs for assigned accounts.

Support all aspects of customer service, including price quotes, technical recommendations, and sample coordination.

Initiate and implement initiatives to improve customer service and responsiveness.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Champion customer needs and follow up on inquiries.

Provide responsive order management support, including order entry, expediting, and shipment information.

Proactively communicate supply chain issues and suggest alternatives.

Attend technical training seminars.

Back up team members when necessary.

Partner with Inside Sales to help achieve sales goals.

Experience working with the Printing Industry is preferred.

Degree or equivalent diploma required.

2-3 years of customer service or related experience is a plus.

Good written, verbal, and telephone communication skills.

Strong data entry and organizational skills, detail-oriented with good follow-up skills.

Ability to manage multiple priorities effectively.

Understanding of computer systems such as Microsoft Office and Google Suite.

As a customer service professional, you will play a vital role in delivering exceptional experiences for our clients. Your primary responsibility will be to serve as the point of contact for clients, communicating with them via phone and email to respond to inquiries and requests.

Key Skills:

• Serving as a point of contact for clients
• Communicating effectively via phone and email
• Responding to inquiries and requests

The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong attention to detail. You will also be required to operate standard office equipment, prepare documents using word processing software, and transmit information using a computer or mail machine.

Work Environment:

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. You will be working in a fast-paced environment, interacting with clients and colleagues from diverse backgrounds.

Required Qualifications:

• Excellent communication skills
• Ability to work independently
• Strong attention to detail
• Basic computer skills

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, opportunities for career growth and development, and a supportive work environment.

Other Requirements:

• Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

CUSTOMER SERVICE EXECUTIVE - Day & Night shift (Usual shift 3 weeks day & 1 week nights)

The Customer Service Executive is an essential role for effective customer communication, scheduling technicians, and the effective day-to-day running of the company:

Minimum Requirements:

1. Applicants must have previous experience with the Business Process Outsourcing industry (BPO), preferably with an international brand.
2. Applicants who also have local/regional customer service experience will have a distinct advantage.

THE COMPANY

Open since 2008, we are a market-leading maintenance company with a strong reputation in the industry. Specializing in the areas of air conditioning, plumbing, electrical & handyman services, to date we have undertaken over 250,000 jobs for over 60,000 customers.

CUSTOMER SERVICE RESPONSIBILITIES:

1. Be the 1st point of customer contact for all forms of customer communication - Phones, email, WhatsApp, social media & website responses.
2. Listen & understand customers' maintenance requirements & book schedules for the correct technician.

SCHEDULE RESPONSIBILITIES:

1. Accurately dispatch the field service technicians to the relevant customer enquiries.
2. Serve as the primary point of contact for customers & technicians and liaise with them throughout the day or night (i.e. Cancellations, rescheduled jobs, new jobs, etc.).
3. Send task details to technicians via SMS & WhatsApp.

SYSTEM RESPONSIBILITIES:

1. Coordinate and maintain access for residential communities & buildings.
2. Keep customer accounts updated with access-specific notes & comments.
3. Investigate and report customer history and tasks for problematic jobs.
4. Scheduling using MS Dynamics & maintaining its accuracy.

COMPETENCIES:

1. Planning and organizing – ability to prioritize workload accordingly and use initiative.
2. Specialist knowledge - understands technical aspects of work and maintains technical knowledge.
3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach.
4. Oral communication – speaks clearly, fluently and in an effective manner.
5. Written communication - writes in a clear and concise manner, using appropriate grammar, style and language.
6. Interpersonal/Cultural sensitivity – interacts with others in a sensitive and effective way.
7. Resilience and patience – maintains effective work behavior and patience in the face of setbacks or pressure.
8. Attention to detail and accuracy – maintains attention to detail under pressure.

SALARY PACKAGE:

1. 4,000 dhs basic salary for 5 days, 45 hours a week.
2. 150% overtime for additional hours.
3. 200% overtime for anti-social nightshift hours (10 pm to 4 pm) - Roughly 400 dhs extra for 1 week of night shift.
4. 150 dhs monthly flight cash.
5. Performance-related monthly bonus scheme (Last 6 months average 300 dhs a month).