370 Customer Service Representative jobs in Dubai

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

As a Guest Service Ambassador, you will play a pivotal role in delivering exceptional guest experiences at our esteemed hotel. Your warm welcome and attentiveness will set the tone for a memorable stay.

The key to your success lies in providing outstanding service with a smile. Here are some essential responsibilities:

• Guest Greeting

We expect you to greet guests in a friendly and professional manner, ensuring they feel valued and appreciated from arrival to departure. A genuine smile, a warm greeting, and a willingness to help will make all the difference.

• Effective Communication

Excellent communication skills are crucial in maintaining seamless service delivery. You will need to effectively communicate with various departments to ensure that every guest's needs are met efficiently.

• Staying Informed

It is essential to stay up-to-date on hotel services and local knowledge, keeping abreast of any changes or updates. This will enable you to provide expert advice and recommendations to our discerning guests.

• Guest Profile Management

You will be responsible for monitoring guest profiles through the Opera Guest profile system, ensuring that their preferences and requirements are accurately recorded and respected.

• Luggage Assistance

Providing assistance with luggage transportation from arrival to the room and from the room to the departure point during check-out is an essential part of your role.

• Message Delivery

Promptly delivering guest messages and other items without delay in a professional manner is critical in maintaining excellent service standards.

• Concierge Services

Keeping the concierge desk and storage room clean, tidy, and well-organized is vital to providing an efficient and welcoming environment for our guests.

• Environmental Standards

Upholding environmental, health, and safety standards in alignment with organizational policies is essential in ensuring a safe and sustainable work environment.

As a customer-focused individual with a passion for delivering exceptional service, this role offers an exciting opportunity to contribute to the success of our hotel and create unforgettable experiences for our guests.

Were Hiring:
We are looking for an ambitious and talented FemaleBusiness Setup Sales Assistant and Consultant to join our team in Dubai. The ideal candidate shouldbe an experienced well organized and proactive Sales & BusinessDevelopment professional with the objective to win new clients by providingpremium consulting services.

Key Responsibilities:

Key Qualifications:

What We Offer:

Required Experience:

Unclear Seniority

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
9. Attend to special tasks assigned by team leader and managers.
10. Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.

As a Telephone Communication Specialist , you will be responsible for providing exceptional customer service to our guests.

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.
• Communicate with guests in accordance with their wake-up call requests, adhering to prescribed standards, and inform Security if the guest does not respond.
• Provide inland and international calls for guests as required, administering and charging these as per procedure.
• Fully familiarize yourself with all aspects of communication procedures (including emergency testing).
• Activate internal and outside pagers according to established protocols.
• Input and maintain up-to-date guest messages within the system.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name whenever applicable.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Familiarize yourself with the guest's needs and requirements to ensure an efficient and friendly service.
• Maintain a personal and respectful rapport with regular guests.
• Perform telephone cleaning duties as required.
• Ensure all equipment, especially telephones, mobile phones, and other communication devices, are maintained and kept in good working condition.
• Assist with reporting any house phones, fire alarms, emergency phones, or lift phones that are out of order.
• Notify your supervisor when specific challenges arise.
• Read the daily instructions board every morning/afternoon/evening, observe changes regarding bleeps, staff, guests, etc., and enter key personnel names for reference purposes.
• Undertake and complete any special projects, tasks, or other reasonable requests by your department head and/or Hotel Management.

• One to two years' experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Possess a gracious, friendly, and approachable demeanor.
• Ability to multitask, work in a fast-paced environment, and possess high attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and collaborate with others to promote teamwork.

Benefits: By joining our team, you will have the opportunity to develop your communication skills, work in a dynamic environment, and make a positive impact on our guests' experiences.

Others: If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply for this role.

We are seeking a highly organized and friendly individual to fill the role of Receptionist in Dubai, UAE. This position is responsible for delivering exceptional service and maintaining a smooth-running office environment.

• Greet visitors warmly and provide directions, answer questions, and distribute relevant materials or forms.
• Manage incoming and outgoing mail, including sorting, distribution, stuffing envelopes, and operating copying/duplicating machines.
• Maintain organized filing systems for correspondence, applications, and general information.
• Ensure visitor comfort by advising on wait times and maintaining a clean, welcoming reception area.
• Handle phone operations and the switchboard, relaying calls, taking messages, answering questions, and scheduling appointments.
• Assist with light typing tasks, including correspondence, reports, form letters, record cards, and list maintenance.
• Maintain records and files, organizing job applications, informational materials, and folders.
• Ensure the reception area appearance is maintained, including straightening magazines, chairs, water plants, and performing light upkeep.
• Coordinate travel, lodging, meals, and meeting arrangements for visitors or staff as instructed.
• Provide backup support for clerical staff, taking on additional duties as needed.
• Report any issues or visitor concerns promptly to the Showroom Supervisor.
• Perform additional duties assigned by the Showroom Supervisor/Manager.

• Experience: Minimum of 2 years in a secretarial, receptionist, or administrative role, preferably in a customer-facing environment.
• Education: Bachelor's degree in any field.
• Languages: Fluent in English; proficiency in Arabic is a strong asset.
• Computer Skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook) and general computer operations.

A background in call center and customer service is a requirement.

Responsibilities: A Call Center Representative focuses on building relationships with our clients through both inbound calls, outbound calls, and electronic communications.

Requirements:

• Strong command of the English Language
• Proficient in desktop applications and internet
• Must possess outstanding communication and interpersonal skills.
• Strong problem-solving, multitasking skills and organizational expertise mastering job description, on-call scripting and industry product knowledge
• Advanced computer knowledge is required.

Required Skills to Be Successful:

• 2 years' experience in customer service, preferably in the healthcare industry
• Strong communication skills
• Knowledge of computer management systems
• Experience with inbound and outbound documentation.
• Rotational shifts (both morning and night) and 12-hour duty.