Explore 283 Customer Service Manager jobs in Dubai
Customer Service Manager
Posted today
Job Viewed
Job Description
Customer Service Manager
Job Summary:
We are seeking a Customer Service Manager to oversee all customer-facing operations and ensure seamless delivery of exceptional service. This is an exciting opportunity for a seasoned professional to lead our front desk team and drive guest satisfaction.
Key Responsibilities:
- Manage all aspects of customer service, including guest registration, check-in/check-out, and complaints resolution.
- Lead and develop a high-performing front desk team, focusing on quality, productivity, and employee engagement.
- Collaborate with other departments to enhance the overall guest experience and achieve business objectives.
- Develop and implement effective training programs to ensure staff have the necessary skills to deliver exceptional customer service.
- Analyze customer feedback and develop strategies to address concerns and improve service standards.
- Monitor and control departmental expenses to optimize profitability.
Requirements:
- 3+ years of experience in a supervisory role, preferably in the hospitality industry.
- Proven track record of delivering exceptional customer service and leading high-performing teams.
- Strong leadership, communication, and problem-solving skills.
- Ability to work effectively under pressure and prioritize multiple tasks.
- Proficiency in Microsoft Office and hotel management systems (e.g., Opera, Marsha).
Customer Service Manager
Posted today
Job Viewed
Job Description
Req ID 76069
• Dubai, United Arab Emirates
• ZF Services Middle East Limited Liability Company
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels, track performance and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns, ensure contracts and manage all customer-related information (quotes, contracts, invoices, etc.)
- Minimum 23 years Commercial experience and 46 years customer support
- Demonstrated leadership & problemsolving skills
- Excellent interpersonal networking and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration & empowerment
- Impacting and influencing skills
- Positive attitude
Be part of our ZF team as Customer Service Manager and apply now
Contact
Tereza echurov
Required Experience: Manager
#J-18808-Ljbffr
Customer Service Manager
Posted today
Job Viewed
Job Description
About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees.
As a Customer Service Manager you will
As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service ensuring customer satisfaction and contributing significantly to the overall success of our organisation.
Leadership & Team Management:
Train and maintain a highperforming customer service team.
Set clear performance expectations and monitor individual and team performance.
Provide ongoing training and development to enhance team skills and knowledge.
Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER.
Customer Experience:
Develop and implement strategies to improve customer satisfaction and loyalty.
Analyse customer feedback and trends to identify areas for improvement.
Resolve complex customer issues and complaints promptly and effectively.
Monitor key performance indicators to measure customer service performance.
Operational Excellence:
Oversee daily operations including call centre management live chat email support and social media engagement.
Streamline and optimise customer service processes to enhance efficiency and responsiveness.
Implement innovative tools and technologies to improve the overall customer support experience.
Ensure adherence to service level agreements (SLAs) and quality standards.
Collaborate with other departments to ensure seamless customer experiences.
ProblemSolving:
Identify and troubleshoot customer issues and system malfunctions.
Develop and implement solutions to prevent recurring problems.
Analyse data to identify root causes of issues and implement corrective actions.
Customer Advocacy:
Serve as the voice of the customer within the organisation collaborating with other departments to enhance the overall customer experience.
What were looking for
Proven experience in customer service management preferably in a fastpaced environment.
Strong leadership and interpersonal skills.
Excellent written and spoken English is essential. Arabic is a bonus.
Excellent communication and problemsolving abilities.
Proficient in CRM software and customer service tools.
Ability to handle highpressure situations and maintain a positive attitude.
Strong analytical and decisionmaking skills.
A passion for delivering exceptional customer experiences.
What We Offer
Competitive salary and benefits package.
Opportunity to work with a dynamic and innovative company.
Chance to contribute to the growth and success of a wellknown UAE brand.
Required Experience:
Manager
#J-18808-LjbffrCustomer Service Manager
Posted today
Job Viewed
Job Description
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Staying up to date on the latest products and services an organization provides
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years' of customer service
- Experience in warehousing or logistics preferred;
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
About the job
- Selected Candidate need to work in Day as well as Night Shift on Rotation Basis.
- Candidates need to work 11 hrs.' daily and 6 Days in a week.
Customer Service Manager
Posted today
Job Viewed
Job Description
Req ID 76069
Dubai, United Arab Emirates
ZF Services Middle East Limited Liability Company
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager:- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels, track performance, and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns, ensure contracts, and manage all customer-related information (quotes, contracts, invoices, etc.)
- Minimum 2-3 years of commercial experience and 4-6 years of customer support
- Demonstrated leadership and problem-solving skills
- Excellent interpersonal, networking, and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration and empowerment
- Impacting and influencing skills
- Positive attitude
Be part of our ZF team as a Customer Service Manager and apply now
ContactTereza Echurov
Required Experience:Manager
#J-18808-LjbffrCustomer Service Manager
Posted today
Job Viewed
Job Description
Front Desk Supervisor - Guest Services and Front Office Operations
This role involves leading guest services and front office operations with professionalism and warmth.
Key responsibilities include overseeing the check-in process, supervising team performance, managing guest inquiries, and ensuring operational excellence.
The ideal candidate will have a strong background in hotel management, prior experience as a hotel receptionist or front desk agent, and familiarity with hotel front office systems such as Opera PMS.
Additional requirements include strong interpersonal and communication skills, fluency in English, and the ability to handle pressure while maintaining a positive attitude and professional appearance.
As a member of our team, you will have access to development programs, staff discounts, and opportunities for career growth within a diverse and inclusive culture.
We are committed to sustainability and community initiatives through Planet 21 and Heartist values.
For this full-time role, we seek candidates who are passionate about delivering exceptional guest experiences and contributing to a dynamic hospitality environment.
Customer Service Manager
Posted today
Job Viewed
Job Description
Join Aemitti as a Customer Service Manager
Location: Dubai
Salary: 8,857 per month Approx. (Exchange rate & experience considered)
Hours: Rotational shifts including days, nights, and weekends (Full flexibility required)
About Us
We are launching an exciting new venture and are currently seeking an experienced Customer Service Manager to join our dynamic team in our brand-new, luxurious office in Dubai. In this role, you will support a UK-based client with over 30 years of outstanding service as a care provider. Your contribution will be key in upholding the exceptional standards that our client has built their reputation on.
At Aemitti, we place people at the heart of everything we do. We believe that exceptional customer service begins with a genuine commitment to care and quality. If you're passionate about delivering high standards, thrive in a fast-paced environment, and are motivated by the opportunity to make a real difference, then we would love to have you on our team.
About the Role
As our Customer Service Manager, you will lead a dedicated team of nine Customer Service Administrators, acting as the first point of contact for our clients. Your mission? Ensure every shift is confirmed, every call is answered, and every client feels valued and supported. You will be responsible for overseeing daily operations, monitoring service delivery, and coaching your team to consistently provide compassionate, solution-focused support. Your leadership will be key in delivering a seamless experience for all clients. As the first voice people hear when contacting Aemitti, we're looking for someone with a clear, confident English accent and exceptional interpersonal skills. You'll need to be warm, professional, and able to build trust from the very first interaction.
Key Responsibilities- Lead and mentor the customer service team
- Ensure timely response to all client and care worker queries
- Monitor electronic call systems and ensure shifts are confirmed
- Investigate service discrepancies and escalate where necessary
- Manage complaints and safeguarding concerns professionally
- Ensure team performance meets agreed KPIs
- Deliver regular 1-2-1s and support development through coaching
- Support wider care teams with admin and coordination tasks
- Be part of a team that truly values integrity, compassion, and excellence
- Opportunities for career development and training
- A role where your leadership makes a real difference
- Supportive work culture that values your voice and ideas
Ready to Lead with Compassion?
If you're a strong leader with a passion for customer care and making a real impact, we'd love to hear from you
Skills and Requirements- Minimum 5 years' customer service experience (English-speaking environment)
- At least 3 years in a supervisory or managerial role
- Strong communication, planning, and leadership skills
- Passion for supporting vulnerable people and delivering top-tier service
- C1 English language level or equivalent
- Calm under pressure and highly organised
- Willingness to work flexible shifts including nights and weekends
- Desirable: Experience in the care sector
#J-18808-Ljbffr
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Customer Service Manager
Posted today
Job Viewed
Job Description
Join Aemitti as a Customer Service Manager
Location: Dubai
Salary: 8,857 per month Approx. (Exchange rate & experience considered)
Hours: Rotational shifts including days, nights, and weekends (Full flexibility required)
About Us
We are launching an exciting new venture and are currently seeking an experienced Customer Service Manager to join our dynamic team in our brand-new, luxurious office in Dubai. In this role, you will support a UK-based client with over 30 years of outstanding service as a care provider. Your contribution will be key in upholding the exceptional standards that our client has built their reputation on.
At Aemitti, we place people at the heart of everything we do. We believe that exceptional customer service begins with a genuine commitment to care and quality. If you’re passionate about delivering high standards, thrive in a fast-paced environment, and are motivated by the opportunity to make a real difference, then we would love to have you on our team.
About the Role
As our Customer Service Manager, you will lead a dedicated team of nine Customer Service Administrators, acting as the first point of contact for our clients. Your mission? Ensure every shift is confirmed, every call is answered, and every client feels valued and supported. You will be responsible for overseeing daily operations, monitoring service delivery, and coaching your team to consistently provide compassionate, solution-focused support. Your leadership will be key in delivering a seamless experience for all clients. As the first voice people hear when contacting Aemitti, we’re looking for someone with a clear, confident English accent and exceptional interpersonal skills. You’ll need to be warm, professional, and able to build trust from the very first interaction.
Key Responsibilities- Lead and mentor the customer service team
- Ensure timely response to all client and care worker queries
- Monitor electronic call systems and ensure shifts are confirmed
- Investigate service discrepancies and escalate where necessary
- Manage complaints and safeguarding concerns professionally
- Ensure team performance meets agreed KPIs
- Deliver regular 1-2-1s and support development through coaching
- Support wider care teams with admin and coordination tasks
- Be part of a team that truly values integrity, compassion, and excellence
- Opportunities for career development and training
- A role where your leadership makes a real difference
- Supportive work culture that values your voice and ideas
Ready to Lead with Compassion?
If you're a strong leader with a passion for customer care and making a real impact, we’d love to hear from you!
Skills and Requirements- Minimum 5 years’ customer service experience (English-speaking environment)
- At least 3 years in a supervisory or managerial role
- Strong communication, planning, and leadership skills
- Passion for supporting vulnerable people and delivering top-tier service
- C1 English language level or equivalent
- Calm under pressure and highly organised
- Willingness to work flexible shifts including nights and weekends
- Desirable: Experience in the care sector
#J-18808-Ljbffr
Customer Service Manager
Posted 2 days ago
Job Viewed
Job Description
About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees.
As a Customer Service Manager you will
As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service ensuring customer satisfaction and contributing significantly to the overall success of our organisation.
Leadership & Team Management:
Train and maintain a highperforming customer service team.
Set clear performance expectations and monitor individual and team performance.
Provide ongoing training and development to enhance team skills and knowledge.
Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER.
Customer Experience:
Develop and implement strategies to improve customer satisfaction and loyalty.
Analyse customer feedback and trends to identify areas for improvement.
Resolve complex customer issues and complaints promptly and effectively.
Monitor key performance indicators to measure customer service performance.
Operational Excellence:
Oversee daily operations including call centre management live chat email support and social media engagement.
Streamline and optimise customer service processes to enhance efficiency and responsiveness.
Implement innovative tools and technologies to improve the overall customer support experience.
Ensure adherence to service level agreements (SLAs) and quality standards.
Collaborate with other departments to ensure seamless customer experiences.
ProblemSolving:
Identify and troubleshoot customer issues and system malfunctions.
Develop and implement solutions to prevent recurring problems.
Analyse data to identify root causes of issues and implement corrective actions.
Customer Advocacy:
Serve as the voice of the customer within the organisation collaborating with other departments to enhance the overall customer experience.
What were looking for
Proven experience in customer service management preferably in a fastpaced environment.
Strong leadership and interpersonal skills.
Excellent written and spoken English is essential. Arabic is a bonus.
Excellent communication and problemsolving abilities.
Proficient in CRM software and customer service tools.
Ability to handle highpressure situations and maintain a positive attitude.
Strong analytical and decisionmaking skills.
A passion for delivering exceptional customer experiences.
What We Offer
Competitive salary and benefits package.
Opportunity to work with a dynamic and innovative company.
Chance to contribute to the growth and success of a wellknown UAE brand.
Required Experience:
Manager
#J-18808-LjbffrCustomer Service Manager
Posted 2 days ago
Job Viewed
Job Description
Req ID 76069 • Dubai, United Arab Emirates • ZF Services Middle East Limited Liability Company
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels, track performance and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns, ensure contracts and manage all customer-related information (quotes, contracts, invoices, etc.)
- Minimum 23 years Commercial experience and 46 years customer support
- Demonstrated leadership & problemsolving skills
- Excellent interpersonal networking and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration & empowerment
- Impacting and influencing skills
- Positive attitude
Be part of our ZF team as Customer Service Manager and apply now!
Contact
Tereza echurov
Required Experience: Manager
#J-18808-Ljbffr