157 Customer Service Manager jobs in Dubai

The Customer Service Manager is responsible for overseeing and enhancing the customer service function to ensure exceptional customer experiences. This includes managing a team of customer service representatives, developing strategies to improve service quality, and acting as the primary liaison between the company and its customers. The role is pivotal in driving customer satisfaction, loyalty, and retention.

• Team Leadership and Management
  • Lead, coach, and mentor a team of customer service representatives to meet and exceed performance goals.
  • Train and onboard new team members.
  • Conduct regular performance reviews and provide feedback for professional development.
• Customer Interaction Management
  • Monitor and respond to escalated customer inquiries or complaints.
  • Establish and maintain a high standard of customer service in all interactions.
  • Ensure timely and effective resolution of customer issues to enhance satisfaction.
• Operational Excellence
  • Develop and implement customer service policies, procedures, and standards.
  • Use data analytics to monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), and average resolution time.
  • Identify and address process inefficiencies to improve operational workflows.
• Customer Feedback and Insights
  • Gather and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
  • Collaborate with product, sales, and marketing teams to address customer needs and align business strategies.
  • Create actionable reports on customer feedback and service performance for senior management.
• Technology and Tools
  • Oversee the use of customer service software and tools (e.g., Zoho, helpdesk platforms).
  • Recommend and implement new technologies to enhance customer service capabilities.
• Reputation Management
  • Monitor online reviews, social media platforms, and customer feedback to assess the organization’s reputation.
  • Address negative feedback promptly and professionally to maintain a positive brand image.
  • Collaborate with marketing and PR teams to develop strategies for enhancing the company’s reputation.
• Strategy Development and Execution
  • Develop and execute strategies to improve customer satisfaction and retention.
  • Stay updated on industry trends and best practices to maintain a competitive edge in customer service.
  • Drive initiatives to enhance the overall customer experience and foster brand loyalty.

Education
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Advanced certifications in customer service management (e.g., Certified Customer Experience Professional) are a plus.
• 5+ years of experience in customer service, with at least 2 years in a managerial role.
• Proven track record of improving customer satisfaction and team performance.
• Experience in handling escalations and resolving complex customer issues.

Skills
• Exceptional leadership and team management skills.
• Strong interpersonal and communication abilities, both verbal and written.
• Proficiency in customer service software (e.g., Zoho) and analytics tools.
• Excellent problem-solving and decision-making capabilities.
• Ability to handle high-pressure situations and adapt to changing priorities.

Any Arab National, Any European National, Indian, Jordanian

Female

Vacancy

1 Vacancy

Key Responsibilities include but are not limited to:

• Responsible for day-to-day coordination between registration, admission, discharge/transfer, insurance, financial, and other patient-related services.
• Liaising with patients, families, visitors, and all hospital staff.
• Acting as the patient advocate to ensure maximum customer satisfaction.
• Handling complaints.

2 years of experience as CS AM or DM with UAE hospital experience handling more than 20 team members.

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to independently research the legitimacy of the prospective employer. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank details. Visit Security Advice for more information. If you suspect fraud or malpractice, email us at

About Aster DM Healthcare Limited: One of the largest private healthcare providers operating in multiple GCC states and emerging in India. With a focus on clinical excellence, we have a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We employ over 22,000 dedicated staff across our locations, committed to delivering high-quality healthcare services across the "Aster," "Medcare," and "Access" brands. Our mission is to build a healthier tomorrow and elevate healthcare standards.

HR Manager:

Address: Aspect Tower, Executive Tower, D - 3301 Business Bay, P.O Box: 8703, Dubai – UAE

We are seeking a highly skilled and customer-focused Senior Customer Service Coordinator to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has the ability to multitask in a fast-paced environment.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a team environment. You will also have a strong understanding of customer service principles and practices, and be able to adapt to changing situations with ease.

In this role, you will be responsible for managing customer inquiries, resolving issues, and providing feedback to improve our services. You will also have the opportunity to work with a variety of stakeholders, including customers, vendors, and internal teams.

• Respond to a high volume of inbound calls from customers, partners and prospects
• Provide high-quality customer service by actively listening, clarifying customer requirements, and using resources to answer customer enquiries efficiently and politely
• Support our partners with their queries or requests on various communication channels such as calls, emails or chats
• Meet performance metrics such as call quality, call handling time, and customer satisfaction ratings

Any Arab National, Any European National, Indian, Jordanian

Female

Vacancy

1 Vacancy

Key Responsibilities include but are not limited to:

• Responsible for day-to-day coordination between registration, admission, discharge/transfer, insurance, financial, and other patient-related services.
• Liaising with patients, families, visitors, and all hospital staff.
• Acting as the patient advocate to ensure maximum customer satisfaction.
• Handling complaints.

2 years of experience as CS AM or DM with UAE hospital experience handling more than 20 team members.

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to independently research the legitimacy of the prospective employer. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank details. Visit Security Advice for more information. If you suspect fraud or malpractice, email us at

About Aster DM Healthcare Limited: One of the largest private healthcare providers operating in multiple GCC states and emerging in India. With a focus on clinical excellence, we have a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We employ over 22,000 dedicated staff across our locations, committed to delivering high-quality healthcare services across the "Aster," "Medcare," and "Access" brands. Our mission is to build a healthier tomorrow and elevate healthcare standards.

HR Manager:

Address: Aspect Tower, Executive Tower, D - 3301 Business Bay, P.O Box: 8703, Dubai – UAE

About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees.

As a Customer Service Manager you will

As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service ensuring customer satisfaction and contributing significantly to the overall success of our organisation.

Leadership & Team Management:

Train and maintain a highperforming customer service team.

Set clear performance expectations and monitor individual and team performance.

Provide ongoing training and development to enhance team skills and knowledge.

Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER.

Customer Experience:

Develop and implement strategies to improve customer satisfaction and loyalty.

Analyse customer feedback and trends to identify areas for improvement.

Resolve complex customer issues and complaints promptly and effectively.

Monitor key performance indicators to measure customer service performance.

Operational Excellence:

Oversee daily operations including call centre management live chat email support and social media engagement.

Streamline and optimise customer service processes to enhance efficiency and responsiveness.

Implement innovative tools and technologies to improve the overall customer support experience.

Ensure adherence to service level agreements (SLAs) and quality standards.

Collaborate with other departments to ensure seamless customer experiences.

ProblemSolving:

Identify and troubleshoot customer issues and system malfunctions.

Develop and implement solutions to prevent recurring problems.

Analyse data to identify root causes of issues and implement corrective actions.
Customer Advocacy:

Serve as the voice of the customer within the organisation collaborating with other departments to enhance the overall customer experience.

What were looking for

Proven experience in customer service management preferably in a fastpaced environment.

Strong leadership and interpersonal skills.

Excellent written and spoken English is essential. Arabic is a bonus.

Excellent communication and problemsolving abilities.

Proficient in CRM software and customer service tools.

Ability to handle highpressure situations and maintain a positive attitude.

Strong analytical and decisionmaking skills.

A passion for delivering exceptional customer experiences.

What We Offer

Competitive salary and benefits package.

Opportunity to work with a dynamic and innovative company.

Chance to contribute to the growth and success of a wellknown UAE brand.

Required Experience:

Manager

The Role of a Supervisor

• Servicing Guests with High Standards.
• Liaising with Teams for Seamless Operations.
• Maintaining Reports and Data Integrity.
• Providing Expert Knowledge of Hotel Amenities.
• Upselling Services to Enhance Guest Experience.
• Developing Team Members through Effective Training.
• Evaluating and Improving Departmental Procedures.

• Previous Call Centre Supervisory Experience.
• Strong Administrative and Organisational Skills.
• Excellent Communication and Interpersonal Abilities.
• Dedication to Delivering Exceptional Customer Service.

We strive to deliver unique experiences, exceeding guest expectations. If you're passionate about delivering rich customer service, we might be the perfect fit for you.

Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping worldclass customer experiences!

Key Highlights:

• Must have strong links with tour operators and DMCs
• Experienced in handling highlevel guest complaints
• Strong leadership and interpersonal skills a must

Youll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training coaching and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:
3 years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey

We are seeking a highly skilled Customer Service Manager to join our team. As a key member of the management team, you will be responsible for ensuring that our customers receive an exceptional level of service.

The successful candidate will have a proven track record of delivering high-quality customer service and managing teams to achieve business objectives. You will be responsible for leading by example and setting the tone for excellent customer service throughout the organization.

• Lead and manage a team of customer service representatives to ensure that they are providing exceptional service to our customers.
• Develop and implement customer service strategies to improve customer satisfaction and loyalty.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to ensure that customer needs are being met across the organization.

• Proven experience in a customer-facing role, preferably in a management capacity.
• Strong leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Highly organized and able to prioritize tasks effectively.

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.
• A range of training and development opportunities to help you achieve your career goals.