152 Customer Service Manager jobs in Dubai

Alshaya Group is a dynamic family-owned enterprise with a history dating back to 1890, based in Kuwait. Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings, and Leisure & Entertainment, Alshaya Group offers a wide range of well-loved international brands to customers. With a presence across MENA, Russia, Turkey, and Europe, Alshaya Group is committed to delivering great customer service and brand experiences. This is a full-time on-site role as a Customer Service Manager located in Dubai. The Customer Service Manager will be responsible for overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills to improve processes, and effective communication with both customers and team members.

• Oversee customer satisfaction and customer service operations.
• Provide customer support and resolve inquiries.
• Utilize analytical skills to improve processes and performance.
• Communicate effectively with customers and team members.

• Customer Satisfaction and Customer Service Management skills
• Customer Support and Analytical Skills
• Experience in a similar role or industry
• Ability to multitask and prioritize tasks effectively
• Excellent problem-solving abilities
• Bachelor's degree in Business Administration or related field

Experience Required: Candidates applying for roles in beauty and cosmetics must have prior experience in the field. This includes hands-on expertise with products, customer service in a beauty-related environment, or formal training in cosmetology or skincare.

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Retail

• Job Title: Customer Service Manager
• Job Ref: CS-MGR-
• Opening: 1
• Career Level: Manager / Mid–Senior Level
• Location: Dubai – UAE
• Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
• Education: Bachelor's degree in Business Administration, Management, or related field.
• Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
• Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

• Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
• Develop and implement policies, procedures, and service standards.
• Oversee inbound and outbound customer interactions across phone, email, and digital channels.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback, satisfaction, and response times to ensure service excellence.
• Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
• Recruit, train, and coach customer service staff.
• Prepare regular reports on customer service performance and recommend improvements.
• Implement technology and CRM tools to optimize support processes.

• Bachelor's degree in Business Administration, Management, or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.
• Familiarity with industrial products, weighing systems, or automation is a plus.

• Salary: Competitive package tailored to attract the best.
• Working Days: Monday to Friday, with a 2-day weekend.
• Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
• Location: Positions available in Dubai.
• Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

• Click here to submit your CV to our WhatsApp
• Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

• Job Title: Customer Service Manager
• Job Ref: CS-MGR-
• Opening: 1
• Career Level: Manager / Mid–Senior Level
• Location: Dubai – UAE
• Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
• Education: Bachelor’s degree in Business Administration, Management, or related field.
• Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
• Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

• Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
• Develop and implement policies, procedures, and service standards.
• Oversee inbound and outbound customer interactions across phone, email, and digital channels.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback, satisfaction, and response times to ensure service excellence.
• Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
• Recruit, train, and coach customer service staff.
• Prepare regular reports on customer service performance and recommend improvements.
• Implement technology and CRM tools to optimize support processes.

• Bachelor’s degree in Business Administration, Management, or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.
• Familiarity with industrial products, weighing systems, or automation is a plus.

• Salary: Competitive package tailored to attract the best.
• Working Days: Monday to Friday, with a 2-day weekend.
• Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
• Location: Positions available in Dubai.
• Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

• Complete the Online Application Form : For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.

Careers for a Changing World of Islamic Banking. Customer Service Manager

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

This role serves as a crucial liaison between various departments and service stations, overseeing daily operations at assigned locations to deliver a comprehensive range of retail services. The primary objective is to optimize sales and revenue while maintaining exemplary customer service in line with industry standards.

• Analyze cash flow and expenses for each station to ensure optimal resource utilization.
• Examine activities to improve profitability and reduce wastage, ensuring stock losses remain within acceptable ranges.
• Conduct financial prudence in all decisions and monitor variances between actual expenditure and budget.
• Review and respond to queries related to expenditure reports and justify any budget overspend.
• Establish and obtain agreement on annual sales and budget targets.
• Manage staff activities at each station and monitor service standards, taking corrective action when required.
• Provide ongoing briefing and instructions to staff to maintain corporate image and ensure SOPs are followed.
• Coordinate with HR on issuing or renewing trade licenses, retail staff passports, health cards, ID cards, etc.
• Manage and monitor customer service behavior of all internal and external customers.
• Carry out on-site customer service surveys to assess satisfaction levels and collect feedback.
• Conduct market surveys of competitors to benchmark behavior and performance.
• Investigate accidents/incidents at assigned stations, prepare reports, and liaise with Line Manager, insurance, police, and courts as required.
• Carry out regular asset verification during annual stock checks and take appropriate action.
• Motivate staff and empower direct reports by providing necessary tools and support to achieve section goals and objectives.

Education: Bachelor's degree in business/marketing or equivalent.

Experience:

• A minimum of 4 years' experience within Retail Marketing.
• Experience in the Oil & Gas Distribution or FMCG Industry preferred.
• Must have UAE driving license and car.

We are currently seeking a skilled Front Office Associate to provide exceptional customer service in a fast-paced hospitality environment.

This role involves managing front desk operations, handling inquiries and reservations, and ensuring guest satisfaction and smooth operations.

• Greet guests and manage the front office team, including handling inquiries, reservations, and guest requests.
• Process payments and coordinate with departments to ensure seamless operations and high levels of customer satisfaction.
• Maintain accurate records and documentation; utilize hotel management software as required.
• Provide leadership when needed, supervise staff, and train new employees to uphold quality standards.
• Coordinate meetings, events, and administrative support while maintaining confidentiality and professionalism.
• Ensure safety and a welcoming environment for guests; respond promptly to guest inquiries and resolve issues efficiently.

• Degree in Hospitality or Business Administration (or equivalent experience).
• Excellent communication and multitasking abilities; proficient with MS Office and hotel/ERP software.
• Strong organizational skills and attention to detail; ability to manage reservations, inquiries, and transactions efficiently.
• Experience in front office operations or receptionist roles is preferred.

Roles may be based in Dubai, Abu Dhabi, or Sharjah, United Arab Emirates (UAE). Suitable candidates will have 0-8 years of experience in related front office or administrative roles.

Taj Hotels strives to create a welcoming environment for guests. We adhere to our company policies and health and safety standards.

Job Summary:

The role of Excellence Expert involves developing and implementing customer service training programs for external partners, aligning them with Porsche global standards. This includes refining content based on local market needs, mystery shopping insights, and learning preferences to ensure relevance and drive exceptional experiences.

Key Responsibilities:

• Develop and implement customer service training programs for external partners, aligned with Porsche global standards
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• Assess and enhance external partner performance using the Porsche Global Certification System (PGCS)
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• Design and implement non-technical product training for external partners in line with Porsche global standards
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• Coordinate mystery shopping to assess product knowledge and customer service, ensuring Brand USPs and company values are consistently reflected
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• Collaborate with external partners to design fit-for-purpose organizational structures aligned with Porsche global standards
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Requirements:

• Bachelor degree in Learning & Development, Adult education, Psychology or related field is required
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• Certification in coaching or talent development is desirable
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• More than 5 years of experience in a talent management role, preferably in premium automotive or luxury retail environment, is required
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Benefits:

• Contribute to the development of high-performing teams and organizations
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• Drive business growth through strategic workforce planning and development
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Excellence Expert:

This role offers an exciting opportunity for a talented professional to drive excellence in customer service and organizational development. If you have a passion for people development and a strong background in talent management, we encourage you to apply for this challenging and rewarding role.

Job Title : Client Services & CEO Assistant

Reports To : CEO

Direct Reports : Client Services & HR Team

Working Schedule : Monday - Friday | 9 AM to 6PM

The Client Services & CEO Assistant plays a dual role in overseeing client service operations while providing executive support to the CEO. This position ensures a seamless client experience and helps maintain the CEOs schedule and communications efficiently.

• Client Service Management: Lead the client service team, ensuring prompt resolution of inquiries, complaints, and service issues.
• Executive Support: Manage the CEOs calendar, schedule meetings, and handle communications to streamline daily operations.
• Communication & Coordination: Serve as the primary liaison between the CEO, internal teams, and external stakeholders to facilitate clear and effective communication.
• Document Preparation: Assist in drafting reports, presentations, and other key documents for the CEO and senior management.
• Client Feedback Management: Monitor client feedback and recommend improvements to enhance customer satisfaction.
• Administrative Support: Oversee office operations, manage emails, and maintain organized records.

• Education: BachelorB0s degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 3 years in customer service, executive assistance, or administrative roles.
• Skills: Excellent communication, organizational, and multitasking abilities, proficiency in office software (MS Office, Google Suite).