171 Customer Service Manager jobs in Dubai

Any Arab National, Any European National, Indian, Jordanian

Female

Vacancy

1 Vacancy

Key Responsibilities include but are not limited to:

• Responsible for day-to-day coordination between registration, admission, discharge/transfer, insurance, financial, and other patient-related services.
• Liaising with patients, families, visitors, and all hospital staff.
• Acting as the patient advocate to ensure maximum customer satisfaction.
• Handling complaints.

2 years of experience as CS AM or DM with UAE hospital experience handling more than 20 team members.

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About Aster DM Healthcare Limited: One of the largest private healthcare providers operating in multiple GCC states and emerging in India. With a focus on clinical excellence, we have a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We employ over 22,000 dedicated staff across our locations, committed to delivering high-quality healthcare services across the "Aster," "Medcare," and "Access" brands. Our mission is to build a healthier tomorrow and elevate healthcare standards.

HR Manager:

Address: Aspect Tower, Executive Tower, D - 3301 Business Bay, P.O Box: 8703, Dubai – UAE

The Customer Service Manager is responsible for overseeing and enhancing the customer service function to ensure exceptional customer experiences. This includes managing a team of customer service representatives, developing strategies to improve service quality, and acting as the primary liaison between the company and its customers. The role is pivotal in driving customer satisfaction, loyalty, and retention.

• Team Leadership and Management
  • Lead, coach, and mentor a team of customer service representatives to meet and exceed performance goals.
  • Train and onboard new team members.
  • Conduct regular performance reviews and provide feedback for professional development.
• Customer Interaction Management
  • Monitor and respond to escalated customer inquiries or complaints.
  • Establish and maintain a high standard of customer service in all interactions.
  • Ensure timely and effective resolution of customer issues to enhance satisfaction.
• Operational Excellence
  • Develop and implement customer service policies, procedures, and standards.
  • Use data analytics to monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), and average resolution time.
  • Identify and address process inefficiencies to improve operational workflows.
• Customer Feedback and Insights
  • Gather and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
  • Collaborate with product, sales, and marketing teams to address customer needs and align business strategies.
  • Create actionable reports on customer feedback and service performance for senior management.
• Technology and Tools
  • Oversee the use of customer service software and tools (e.g., Zoho, helpdesk platforms).
  • Recommend and implement new technologies to enhance customer service capabilities.
• Reputation Management
  • Monitor online reviews, social media platforms, and customer feedback to assess the organization’s reputation.
  • Address negative feedback promptly and professionally to maintain a positive brand image.
  • Collaborate with marketing and PR teams to develop strategies for enhancing the company’s reputation.
• Strategy Development and Execution
  • Develop and execute strategies to improve customer satisfaction and retention.
  • Stay updated on industry trends and best practices to maintain a competitive edge in customer service.
  • Drive initiatives to enhance the overall customer experience and foster brand loyalty.

Education
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Advanced certifications in customer service management (e.g., Certified Customer Experience Professional) are a plus.
• 5+ years of experience in customer service, with at least 2 years in a managerial role.
• Proven track record of improving customer satisfaction and team performance.
• Experience in handling escalations and resolving complex customer issues.

Skills
• Exceptional leadership and team management skills.
• Strong interpersonal and communication abilities, both verbal and written.
• Proficiency in customer service software (e.g., Zoho) and analytics tools.
• Excellent problem-solving and decision-making capabilities.
• Ability to handle high-pressure situations and adapt to changing priorities.

Join Aemitti as a Customer Service Manager

Location: Dubai

Salary: 8,857 per month Approx. (Exchange rate & experience considered)

Hours: Rotational shifts including days, nights, and weekends (Full flexibility required)

About Us

We are launching an exciting new venture and are currently seeking an experienced Customer Service Manager to join our dynamic team in our brand-new, luxurious office in Dubai. In this role, you will support a UK-based client with over 30 years of outstanding service as a care provider. Your contribution will be key in upholding the exceptional standards that our client has built their reputation on.

At Aemitti, we place people at the heart of everything we do. We believe that exceptional customer service begins with a genuine commitment to care and quality. If you’re passionate about delivering high standards, thrive in a fast-paced environment, and are motivated by the opportunity to make a real difference, then we would love to have you on our team.

About the Role

As our Customer Service Manager, you will lead a dedicated team of nine Customer Service Administrators, acting as the first point of contact for our clients. Your mission? Ensure every shift is confirmed, every call is answered, and every client feels valued and supported.

You will be responsible for overseeing daily operations, monitoring service delivery, and coaching your team to consistently provide compassionate, solution-focused support. Your leadership will be key in delivering a seamless experience for all clients.

As the first voice people hear when contacting Aemitti, we’re looking for someone with a clear, confident English accent and exceptional interpersonal skills. You’ll need to be warm, professional, and able to build trust from the very first interaction.

Key Responsibilities:

• Lead and mentor the customer service team
• Ensure timely response to all client and care worker queries
• Monitor electronic call systems and ensure shifts are confirmed
• Investigate service discrepancies and escalate where necessary
• Manage complaints and safeguarding concerns professionally
• Ensure team performance meets agreed KPIs
• Deliver regular 1-2-1s and support development through coaching
• Support wider care teams with admin and coordination tasks

Why Join Aemitti?

- Be part of a team that truly values integrity, compassion, and excellence

- Opportunities for career development and training

- A role where your leadership makes a real difference

- Supportive work culture that values your voice and ideas

Ready to Lead with Compassion?

If you're a strong leader with a passion for customer care and making a real impact, we’d love to hear from you!

Skills

What We’re Looking For:

Minimum 5 years’ customer service experience (English-speaking environment)

At least 3 years in a supervisory or managerial role

Strong communication, planning, and leadership skills

Passion for supporting vulnerable people and delivering top-tier service

C1 English language level or equivalent

Calm under pressure and highly organised

Willingness to work flexible shifts including nights and weekends

Desirable: Experience in the care sector

1 week ago Be among the first 25 applicants

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Do you have a passion for elevating customer journeys while leading high-performing service teams in the business setup industry?

Our client is looking for an experienced Customer Service Manager to lead and refine the end-to-end client experience, ensuring service excellence across all touchpoints. This leadership role is ideal for someone with deep industry knowledge, strong managerial capabilities, and a hands-on approach to optimizing client satisfaction and operational execution.

Key Responsibilities:

• Lead the Customer Service team to deliver consistent, high-quality service to clients.
• Oversee and optimize the entire client lifecycle from onboarding to ongoing relationship management.
• Manage team performance and align service delivery with business goals and KPIs.
• Solve complex client issues with agility and transparency, ensuring client satisfaction at every stage.
• Collaborate cross-functionally with internal teams to improve service processes, tools, and systems.

Qualifications

• Bachelor’s degree or equivalent; Master’s degree or certifications in customer experience, operations, or business management are a plus.
• 4 to 5 years of UAE experience, with 2–3 years specifically in company formation and business set-up, including managerial or supervisory roles.
• In-depth knowledge of ERP systems, Zoho, and Microsoft Office tools.
• Strong understanding of business setup models, including complex corporate structures and free zone operations.
• Exceptional managerial skills with a target-driven mindset.
• Hands-on experience with operational tools and systems.
• Deep knowledge of the company formation landscape and regulatory environments.
• Excellent verbal and written communication skills.
• High attention to detail and a proactive, problem-solving attitude.
• Strong client empathy and ability to manage expectations with transparency.
• Customer-focused with strong analytical and decision-making abilities.
• Fluent in English; knowledge of any second language is an advantage.
• If you're a results-driven leader with a passion for delivering premium client experiences and managing high-performing service teams, we’d love to hear from you.

• Mid-Senior level

• Full-time

• Management and Consulting

• Business Consulting and Services

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The Customer Service Manager is responsible for overseeing and enhancing the customer service function to ensure exceptional customer experiences. This includes managing a team of customer service representatives, developing strategies to improve service quality, and acting as the primary liaison between the company and its customers. The role is pivotal in driving customer satisfaction, loyalty, and retention.

1. Team Leadership and Management
   
   • Lead, coach, and mentor a team of customer service representatives to meet and exceed performance goals.
   
   • Train and onboard new team members.
   
   • Conduct regular performance reviews and provide feedback for professional development.
2. Customer Interaction Management
   
   • Monitor and respond to escalated customer inquiries or complaints.
   
   • Establish and maintain a high standard of customer service in all interactions.
   
   • Ensure timely and effective resolution of customer issues to enhance satisfaction.
3. Operational Excellence
   
   • Develop and implement customer service policies, procedures, and standards.
   
   • Use data analytics to monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), and average resolution time.
   
   • Identify and address process inefficiencies to improve operational workflows.
4. Customer Feedback and Insights
   
   • Gather and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
   
   • Collaborate with product, sales, and marketing teams to address customer needs and align business strategies.
   
   • Create actionable reports on customer feedback and service performance for senior management.
5. Technology and Tools
   
   • Oversee the use of customer service software and tools (e.g., Zoho, helpdesk platforms).
   
   • Recommend and implement new technologies to enhance customer service capabilities.
6. Reputation Management
   
   • Monitor online reviews, social media platforms, and customer feedback to assess the organization's reputation.
   
   • Address negative feedback promptly and professionally to maintain a positive brand image.
   
   • Collaborate with marketing and PR teams to develop strategies for enhancing the company's reputation.
7. Strategy Development and Execution
   
   • Develop and execute strategies to improve customer satisfaction and retention.
   
   • Stay updated on industry trends and best practices to maintain a competitive edge in customer service.
   
   • Drive initiatives to enhance the overall customer experience and foster brand loyalty.

Education

• Bachelor's degree in Business Administration, Communications, or a related field.

• Advanced certifications in customer service management (e.g., Certified Customer Experience Professional) are a plus.

• 5+ years of experience in customer service, with at least 2 years in a managerial role.

• Proven track record of improving customer satisfaction and team performance.

• Experience in handling escalations and resolving complex customer issues.

Skills

• Exceptional leadership and team management skills.

• Strong interpersonal and communication abilities, both verbal and written.

• Proficiency in customer service software (e.g., Zoho) and analytics tools.

• Excellent problem-solving and decision-making capabilities.

• Ability to handle high-pressure situations and adapt to changing priorities.

Join Aemitti as a Customer Service Manager

Location: Dubai

Salary: 8,857 per month Approx. (Exchange rate & experience considered)

Hours: Rotational shifts including days, nights, and weekends (Full flexibility required)

About Us

We are launching an exciting new venture and are currently seeking an experienced Customer Service Manager to join our dynamic team in our brand-new, luxurious office in Dubai. In this role, you will support a UK-based client with over 30 years of outstanding service as a care provider. Your contribution will be key in upholding the exceptional standards that our client has built their reputation on.

At Aemitti, we place people at the heart of everything we do. We believe that exceptional customer service begins with a genuine commitment to care and quality. If you're passionate about delivering high standards, thrive in a fast-paced environment, and are motivated by the opportunity to make a real difference, then we would love to have you on our team.

About the Role

As our Customer Service Manager, you will lead a dedicated team of nine Customer Service Administrators, acting as the first point of contact for our clients. Your mission? Ensure every shift is confirmed, every call is answered, and every client feels valued and supported.

You will be responsible for overseeing daily operations, monitoring service delivery, and coaching your team to consistently provide compassionate, solution-focused support. Your leadership will be key in delivering a seamless experience for all clients.

As the first voice people hear when contacting Aemitti, we're looking for someone with a clear, confident English accent and exceptional interpersonal skills. You'll need to be warm, professional, and able to build trust from the very first interaction.

Key Responsibilities:

• Lead and mentor the customer service team
• Ensure timely response to all client and care worker queries
• Monitor electronic call systems and ensure shifts are confirmed
• Investigate service discrepancies and escalate where necessary
• Manage complaints and safeguarding concerns professionally
• Ensure team performance meets agreed KPIs
• Deliver regular 1-2-1s and support development through coaching
• Support wider care teams with admin and coordination tasks

Why Join Aemitti?

- Be part of a team that truly values integrity, compassion, and excellence

- Opportunities for career development and training

- A role where your leadership makes a real difference

- Supportive work culture that values your voice and ideas

Ready to Lead with Compassion?

If you're a strong leader with a passion for customer care and making a real impact, we'd love to hear from you

Skills

What We're Looking For:

Minimum 5 years' customer service experience (English-speaking environment)

At least 3 years in a supervisory or managerial role

Strong communication, planning, and leadership skills

Passion for supporting vulnerable people and delivering top-tier service

C1 English language level or equivalent

Calm under pressure and highly organised

Willingness to work flexible shifts including nights and weekends

Desirable: Experience in the care sector

This role involves providing exceptional guest service, resolving issues and answering calls in a professional manner.

• Responsibilities:

1. Answer record and process all guest calls, requests, questions or concerns.
2. Contact appropriate individuals or departments to resolve guest call requests or problems.
3. Follow up and ensure that any outstanding requests are resolved.
4. Advise guests of any messages received.
5. Verify and adjust billing.
6. Operate telephone switchboard station.
7. Monitor busy or unanswered lines, check back with callers on hold to update status and take messages.
8. Activate and deactivate guest room message lights.
9. Transfer guests with internet access issues to internet service providers' customer support line.
10. Assist callers with credit card calling card long distance collect overseas and person-to-person calls.
11. Log guest requests, incidents, adjustments, and comment cards into the computer for proper tracking and documentation.
12. Supply guests with directions and property information.

Additional Responsibilities:

1. Assist management in training, scheduling, evaluating, motivating, and coaching employees.
2. Serve as a department role model.
3. Follow company policies and procedures.
4. Report accidents, injuries, and unsafe work conditions to manager.
5. Ensure uniform and personal appearance are clean and professional.
6. Maintain confidentiality of proprietary information.
7. Protect company assets.
8. Welcome and acknowledge guests according to company standards.
9. Anticipate and address guests' service needs.
10. Assist individuals with disabilities.
11. Thank guests with genuine appreciation.
12. Speak using clear and professional language.
13. Prepare/review written documents accurately and completely.
14. Answer telephones using appropriate etiquette.
15. Develop and maintain positive working relationships.
16. Support team to reach common goals.
17. Ensure adherence to quality standards.
18. Enter and locate information using computers/POS systems.

Requirements:

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No license or certification required.

Equal Opportunity Employer

The Customer Service Relationship Manager will be responsible for answering and resolving CIBG / Wholesale Banking customer queries, enquiries, and complaints related to both Trade & Cash by coordinating effectively with relevant supporting units. This role aims to free up Relationship Managers'/Assistant Relationship Managers' time on customer service issues, enabling them to generate additional business within CIBG Large Corporates.

Key Results Area:

• Maintain service levels through timely and appropriate responses to customer queries.
• Collaborate with Product Sales, Relationship Managers (RM/ARM), Operations, and other stakeholders to identify process improvement opportunities.
• Provide proactive, reliable, and excellent service by understanding and exceeding client expectations.
• Build strong relationships with clients at transactional and operational levels.
• Identify opportunities to promote MB products and services and refer clients accordingly.
• Contribute feedback to improve the Knowledgebase.

Knowledge, Skills, and Experience:

• University graduate with at least 8 years of relevant experience.
• Experience supporting large corporate customers, preferably top-tier clients in corporate banking.
• Basic knowledge of Liquidity solutions (Pooling / Cash Concentration) is a plus.
• Proficient in computer applications, including CRM systems.
• Intermediate product knowledge in Cash and Trade services.
• Excellent command of spoken and written English; Arabic is advantageous.
• Effective listening, interpersonal, communication skills, and a team-oriented mindset.
• Strong analytical and problem-solving skills.
• Service-oriented with good organizational skills.
• Positive attitude, willingness to learn, and ownership mindset.
• Customer service experience is an advantage.
• Proactive in process improvement.
• Ability to work under pressure, multi-task, and adapt to change.
• Energetic, results-driven, and quick learner.

Mid-Senior level

Full-time

Customer Service and Finance

Banking

This job posting is active and not expired.

Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping worldclass customer experiences!

Key Highlights:

• Must have strong links with tour operators and DMCs
• Experienced in handling highlevel guest complaints
• Strong leadership and interpersonal skills a must

Youll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training coaching and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:
3 years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey