140 Customer Success jobs in the United Arab Emirates

Drive customer adoption and create tailored success plans.

Monitor account health and implement improvement strategies.

Support renewals and flag churn risks early.

Identify upsell/cross-sell opportunities with sales teams.

Build trusted relationships and lead Executive Business Reviews.

Document success stories and advocate for customer needs internally.

Requirements:

5+ years in Customer Success or related enterprise software roles, preferably in security.

Proven experience managing strategic accounts with measurable results.

Strong understanding of network security, compliance, and IT infrastructure.

Excellent communication, consulting, and project management skills.

Knowledge of firewalls, APIs (Java/REST), cloud (public/private), and networking.

Executive presence with the ability to handle escalations.

Willing to travel up to 50%.

Nice to Have:

Experience with Salesforce.com, Gainsight.

Technical expertise in TCP/IP, AWS VPC, VRF, firewall policies, LDAP, Radius.

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We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

• 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.
• Client Empathy – You’ll be building deep, trusting relationships.
• Communication Skills - Excellent verbal, written, and presentation skills in English.
• Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
• Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.
• Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
• Knowledge - Accounting and Finance processes is a strong plus.

What's in it for you

• Thrive in a flexible hybrid culture with ample work-life balance.
• Competitive salary and equity
• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Participate in exciting offsite events.
• Enjoy additional perks like travel allowances, gym memberships, and more.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

• Enthusiastic
• Super organized with great attention to detail
• Excellent communication and interpersonal skills
• Collaborative and willing to learn
• Thrives in a customer-centric environment
• Comfortable working independently and remotely, as well as collaboratively

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at

Join Neondex and be the bridge between our users and ourcutting-edge AI-powered crypto trading platform, ensuring a seamless and exceptional customerexperience.

As a Customer Success Agent at Neondex, you will be responsible for ensuringour users have a smooth and engaging experience while using our AI-driven trading platform. Yourrole will involve assisting customers with inquiries, resolving issues, and guiding them tomaximize the platform’s capabilities.

You will work closely with our support, product, and development teams to improve usersatisfaction and help shape the future of AI-powered trading.

• Assist customers with account setup, trading features, and troubleshooting.
• Provide prompt and effective support via email, chat, and phone.
• Gather user feedback to improve the platform and user experience.
• Collaborate with internal teams to ensure customer success and retention.
• Educate users on best practices in AI-powered crypto trading.

• Previous experience in customer support, preferably in fintech or crypto.
• Strong problem-solving and communication skills.
• Basic understanding of cryptocurrency trading and AI-powered platforms.
• Ability to work independently and in a fast-paced environment.
• Passion for helping users succeed in their trading journey.

Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. Leveraging over a decade of expertise in location technology, Incognia's novel approach provides frictionless experiences using device intelligence and the most precise location data available. Incognia enables customizable risk analysis and actionable insights from day one that empower consumer businesses to prevent fraud, protect users and build customer trust.

The team

The Customer Success team is a multidisciplinary team, we work on the border between the technical (fraud and technology) and business (relationship, processes) worlds. We play a central role in the operation, helping to coordinate internal teams in order to resolve all customer-related issues.

The opportunity

The role of Customer Success is to ensure that the customer is getting the most value possible from our solution, ensuring that the client is achieving/exceeding expected results. We monitor usage metrics, suggest and coordinate the implementation of improvements, resolve technical issues and support the sales team.

Day-to-day responsibilities:

• Engage customers in strategy meetings to derive maximum value from their partnership with Incognia;

• Build and foster relationships with key decision makers and stakeholders across multiple customers.

• Support a portfolio of Incognia accounts to combat diverse fraud types;

  • Monitor usage and performance metrics;

  • Propose improvements in customer processes, based on our solutions;

  • Monitor the resolution of internal improvements that impact the customer;

  • Follow customer roadmap activities related to our solutions;

• Maintain the relationship with the main customer stakeholders;

  • Periodic meetings with the client for accountability and follow-up;

• Contribute to the maturation of the team/company processes Improvement of internal processes to optimize the scalability of our operations;

  • Participate in industry events (SaaS, authentication, anti-fraud and digital identity) in order to expand networking and continue to enhance industry knowledge.

• Bachelor’s degree in business or technology fields;

• 3+ years of experience with authentication, biometrics, anti-fraud, digital or mobile identity solutions;

• SaaS B2B experience;

• Previous experience managing medium/large accounts;

• Experience with data analysis and SQL - ability to work data in different tables/databases;

• Definition and analysis of KPIs;

Stages of the process:

• Interview with People

• Interview with management

• Technical Case Presentation

• Cultural Fit with CTO and CEO

Incognia is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All applicants are encouraged to apply and won't be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Join us and be part of a team that values and promotes equal employment opportunities

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers.

We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach.

Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption.

This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business.

Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.

You're excited about this opportunity because you will.

Manage your book of business ensuring strong customer health and adoption.

Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.

Develop success plans to ensure customer objectives are achieved.

Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.

Maintain data integrity to track key metrics, specifically ROI.

Analyze your findings and make recommendations to optimize for maximum revenue.

Become an expert on the SevenRooms platform.

Provide technical and business solutions while assisting with product adoption and optimization.

Work seamlessly with various teams across SevenRooms.

Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.

We're excited about you because.

You have 4+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills

You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level

You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects

You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives

You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems

About SevenRooms

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business : guest data.

What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings.

The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in.

This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and efficient applications that enhance our digital experiences. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to innovate.

Everything we do centers around people. We focus on improving the lives of our customers and their users, and we prioritize a diverse F5 community where everyone can thrive.

Customer Success is vital to our long-term success. Our Customer Success Managers (CSMs) are trusted advisors who guide customers from sale through onboarding, project success, adoption, and renewals. CSMs work closely with internal teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expansion.

This role requires technical experience in the industry, including knowledge of BIGIP, NGINX, or similar technologies like load balancers, application delivery, security, and cloud networking. The CSM will help customers maximize their investments, ensure adoption of F5 solutions, and promote successful business outcomes.

We seek dynamic, goal-driven CSMs who excel at adapting strategies to meet changing customer needs. They will keep customers engaged, guide them to achieve their goals, and ensure they realize the value of their F5 investment.

• Maximize customer value by utilizing licenses, adopting new use cases, and achieving strategic outcomes.
• Guide customers through onboarding, deployment, upgrades, and adoption of BIGIP, NGINX, and hybrid/multicloud environments.
• Increase renewals, reduce churn, and drive growth through advocacy and references.
• Promote resources and communities for efficient product use and engagement.
• Act as a trusted advisor, addressing improvement requests and resolving issues.

• Partner with account teams and stakeholders to develop strategies, overcome pain points, and create success plans.
• Support cloud and multicloud strategies, aligning with business goals.
• Manage relationships to streamline onboarding, training, and renewals, and identify upsell opportunities.
• Maintain accurate records in CRM, documenting objectives and success metrics.
• Advocate for customers within sales, product, and support teams.

• Identify engagement opportunities and deliver tailored success plans.
• Use customer data to develop growth and renewal strategies.
• Leverage expertise in BIGIP, NGINX, and cloud solutions to address challenges.

• Create measurable success plans based on customer data and provide feedback to product teams.
• Contribute to tools, systems, and best practices in Customer Success.
• Perform duties aligned with company ethics and policies.

• Experience in customer-facing roles in technology, with proficiency in BIGIP, NGINX, and multicloud solutions.
• Ability to simplify complex technical and business concepts.
• Proven relationship-building and revenue-driving skills.
• Strong communication, presentation, and problem-solving skills.
• Resilience, time management, and focus on delivery.
• Willingness to travel up to 25%, including occasional international trips.

• 5+ years in Customer Success or related roles, with a Bachelor's degree, or 5+ years with a Master's degree.
• Degree in Computing, Business, Information Technology, or equivalent experience preferred.
• Deep understanding of BIGIP, NGINX, or similar technologies like load balancing, application delivery, security, or cloud networking.
• Fluent in written and spoken Arabic; fluency in English is a plus.

The job description provides a general overview of responsibilities and requirements, which may evolve over time.

Please note: F5 contacts candidates via official email addresses (@f5.com) or automated notifications from Workday.

F5 is committed to equal employment opportunity, welcoming applicants regardless of race, religion, gender, age, disability, or other protected categories. We offer accommodations for candidates upon request.

Required Experience: Manager

Join to apply for the Customer Success Manager role at Brain Co.

Join to apply for the Customer Success Manager role at Brain Co.

About Brain Co.

Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.

About Brain Co.

Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.

About The Role

We're seeking a Customer Success Manager to join our growing team in the UAE. In this role, you'll work at the intersection of AI product delivery and customer engagement — helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.

You'll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you'll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.

Key Responsibilities

• Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
• Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
• Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
• Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
• Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
• Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.
  
  

• Experience:
• 3-5 years in customer success, product management, delivery consulting, or technical account management.
• Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
• Technical Fluency:
• Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
• Ability to discuss and assess technical trade-offs with engineering teams.
• Communication & Relationship Skills:
• Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
• Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
• Execution & Ownership:
• Hands-on mindset with a bias for action and a strong sense of ownership.
• Experience managing agile product or project delivery cycles.
• Mobility:
• Willingness to travel within the region to meet customers and oversee deployments on-site.
  
Why Join Us?
• Work on transformative AI projects with high-impact clients.
• Join a collaborative, mission-driven team at the forefront of applied machine learning.
• Operate in a fast-paced, agile environment with real-world outcomes.
Seniority level
• Seniority level Mid-Senior level
Employment type
• Employment type Full-time
Job function
• Job function Other
• Industries Software Development

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Senior Customer Solutions Engineer - Dubai Strategic Enterprise Account Executive – UAE Project / Customer Success Manager, VSS – Dubai Based Category Specialist - Fruits & Vegetables Sales Manager with 2 years Developer experience

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Who Are We
We Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are looking to hire a Customer Success Specialist in UAE to help provide our clients with the smoothest experience
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&B outlets all over UAE.

What Will You Do

• Responsible for the smooth on boarding of the client, on boarding 'is making sure customer went live successfully with Foodics.
• Responsible for the product know-how and training needs of the client upon the assignment from the professional services.
• Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA's
• Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.
• Responsible for making sure agreed 'quarterly' activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer life time value with Foodics.
• Escalate to direct manager & related units any issues that might be alarming or require upper management interference.
• Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.
• Make sure that customer details & contacts data is always up to date on our CRM.
• Report potential churn cases in details to management in order to align IT, Finance & sales as well and seek remedies to avoid and eliminate churn.
• Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects)
• Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.
• Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.
• Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.

What Are We Looking For

• Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science
• Knowledge in Cloud POS / ERP systems preferable
• Should have excellent communication skills (English is a Must)
• Multi-tasking capabilities
• Ability & desire to work in a fast paced, fun & demanding environment
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.

Who Will Excel

• Knowledge in Cloud POS / ERP systems.
• Previous experience in SaaS/ F&B industry.

What We Offer You
We believe you will love working at Foodics

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.