1 012 Hotel jobs in the United Arab Emirates

• Overall Hotel Operations: Oversee and manage the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, Maintenance, Guest Services, and all other operational departments. Ensure the property runs smoothly and efficiently to deliver the highest level of guest satisfaction.
• Guest Satisfaction: Champion a guest-first approach and ensure that the hotel consistently meets or exceeds guest expectations. Address guest concerns and complaints in a professional and timely manner, striving to resolve issues and maintain positive relationships.
• Leadership & Team Management: Lead, develop, and inspire the hotel team members. Provide direction, support, and mentorship to department heads, fostering a positive and productive work environment. Encourage professional growth and development through ongoing training and leadership.
• Operational Excellence: Monitor hotel operations to ensure the highest standards of cleanliness, service quality, and maintenance. Identify and implement strategies to improve operational efficiency and guest satisfaction.
• Budget & Financial Management: Assist in the development and management of the hotel’s budget, ensuring efficient allocation of resources. Monitor operating costs, identify opportunities for cost savings, and ensure profitability is achieved without compromising service quality.
• Strategic Planning: Collaborate with the General Manager and the Executive Committee to set short-term and long-term strategic goals for the hotel. Implement and monitor operational plans to meet performance targets and business objectives.
• Quality Control & Standards: Ensure all hotel services, facilities, and operations meet or exceed Rixos Properties' quality standards. Conduct regular inspections to ensure compliance with cleanliness, safety, and service protocols.
• Staff Training & Development: Work with the People & Culture Department to recruit, train, and develop team members across all departments. Ensure team members are properly trained and equipped to deliver excellent service.
• Health, Safety & Compliance: Ensure compliance with all relevant health, safety, and environmental regulations. Maintain a safe working environment for both guests and team members by adhering to the company’s safety policies and procedures.
• Revenue Management: Work with the Revenue Management and Sales & Marketing teams to maximize occupancy, revenue, and profitability. Implement pricing strategies, promotional offers, and upselling techniques to drive revenue growth.
• Guest Relations & Brand Ambassadorship: Act as a brand ambassador for Rixos Properties, ensuring that every guest interaction reflects the brand’s values and commitment to excellence. Cultivate strong relationships with repeat guests and VIPs to foster loyalty and repeat business.
• Crisis Management & Problem Resolution: Take the lead in managing any operational challenges or emergencies, ensuring that issues are handled efficiently and appropriately. Maintain operational continuity and guest satisfaction during difficult circumstances.
• Reporting & Analysis: Regularly report to the General Manager on hotel performance, financial results, guest feedback, and other key metrics. Analyze data to identify trends, areas of improvement, and actionable solutions.
• Sustainability Practices: Ensure that sustainability goals are met in hotel operations. Encourage environmentally conscious practices across the hotel, including waste reduction, energy efficiency, and sustainable sourcing of materials.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hotel management or related roles, with at least 5 years in a F&B leadership capacity.
• Proven experience in managing large-scale operations in the hospitality industry, with a focus on guest experience, operational efficiency, and team development.
• Strong leadership and people management skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to engage with guests, team members, and senior management effectively.
• In-depth knowledge of hotel operations, including front office, housekeeping, food & beverage, and general management practices.
• Strong financial acumen and experience with budget management, cost control, and revenue generation.
• Knowledge of hotel property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to make sound decisions, solve problems efficiently, and handle pressure in a fast-paced environment.
• High level of emotional intelligence with a guest-centered mindset and an ability to maintain positive relationships.
• Strong organizational skills with attention to detail and the ability to multitask.
• Knowledge of sustainability practices and a commitment to incorporating environmentally responsible initiatives into hotel operations.
• Flexibility to work evenings, weekends, and holidays as required.

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

We are seeing an increased demand for experienced hotel lawyers in the region, including an immediate need, as follows:

• A mid-level hotel operations lawyer with a minimum of 3-5 years of previous experience within an international hotel operator.
• A generalist operational role supporting the global portfolio of resorts, along with general support to the corporate office business units.
• No hotel development work involved, but must be familiar with Hotel Management Agreements and possess strong drafting and interpersonal skills.
• Interactions with the Regulator.
• Business operations.
• Compliance issues.
• Employment contracts, training, and other workplace issues.
• Foreign Investment Review Board issues.
• Interactions with Councils.
• Leasing and sub-leasing.
• Liquor and gaming applications and permits.
• Policy development and compliance.
• Sale, purchase, and restructure of licensed venues.
• Succession planning.
• Supplier contracts and ancillary agreements.

This is a full-time role based in Dubai.

Salary is approximately AED 50-60k per month plus excellent benefits.

• Overall Hotel Operations: Oversee and manage the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, Maintenance, Guest Services, and all other operational departments. Ensure the property runs smoothly and efficiently to deliver the highest level of guest satisfaction.
• Guest Satisfaction: Champion a guest-first approach and ensure that the hotel consistently meets or exceeds guest expectations. Address guest concerns and complaints in a professional and timely manner, striving to resolve issues and maintain positive relationships.
• Leadership & Team Management: Lead, develop, and inspire the hotel team members. Provide direction, support, and mentorship to department heads, fostering a positive and productive work environment. Encourage professional growth and development through ongoing training and leadership.
• Operational Excellence: Monitor hotel operations to ensure the highest standards of cleanliness, service quality, and maintenance. Identify and implement strategies to improve operational efficiency and guest satisfaction.
• Budget & Financial Management: Assist in the development and management of the hotel's budget, ensuring efficient allocation of resources. Monitor operating costs, identify opportunities for cost savings, and ensure profitability is achieved without compromising service quality.
• Strategic Planning: Collaborate with the General Manager and the Executive Committee to set short-term and long-term strategic goals for the hotel. Implement and monitor operational plans to meet performance targets and business objectives.
• Quality Control & Standards: Ensure all hotel services, facilities, and operations meet or exceed Rixos Properties' quality standards. Conduct regular inspections to ensure compliance with cleanliness, safety, and service protocols.
• Staff Training & Development: Work with the People & Culture Department to recruit, train, and develop team members across all departments. Ensure team members are properly trained and equipped to deliver excellent service.
• Health, Safety & Compliance: Ensure compliance with all relevant health, safety, and environmental regulations. Maintain a safe working environment for both guests and team members by adhering to the company's safety policies and procedures.
• Revenue Management: Work with the Revenue Management and Sales & Marketing teams to maximize occupancy, revenue, and profitability. Implement pricing strategies, promotional offers, and upselling techniques to drive revenue growth.
• Guest Relations & Brand Ambassadorship: Act as a brand ambassador for Rixos Properties, ensuring that every guest interaction reflects the brand's values and commitment to excellence. Cultivate strong relationships with repeat guests and VIPs to foster loyalty and repeat business.
• Crisis Management & Problem Resolution: Take the lead in managing any operational challenges or emergencies, ensuring that issues are handled efficiently and appropriately. Maintain operational continuity and guest satisfaction during difficult circumstances.
• Reporting & Analysis: Regularly report to the General Manager on hotel performance, financial results, guest feedback, and other key metrics. Analyze data to identify trends, areas of improvement, and actionable solutions.
• Sustainability Practices: Ensure that sustainability goals are met in hotel operations. Encourage environmentally conscious practices across the hotel, including waste reduction, energy efficiency, and sustainable sourcing of materials.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hotel management or related roles, with at least 5 years in a F&B leadership capacity.
• Proven experience in managing large-scale operations in the hospitality industry, with a focus on guest experience, operational efficiency, and team development.
• Strong leadership and people management skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to engage with guests, team members, and senior management effectively.
• In-depth knowledge of hotel operations, including front office, housekeeping, food & beverage, and general management practices.
• Strong financial acumen and experience with budget management, cost control, and revenue generation.
• Knowledge of hotel property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to make sound decisions, solve problems efficiently, and handle pressure in a fast-paced environment.
• High level of emotional intelligence with a guest-centered mindset and an ability to maintain positive relationships.
• Strong organizational skills with attention to detail and the ability to multitask.
• Knowledge of sustainability practices and a commitment to incorporating environmentally responsible initiatives into hotel operations.
• Flexibility to work evenings, weekends, and holidays as required.

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore's privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

• Overall Hotel Operations: Oversee and manage the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, Maintenance, Guest Services, and all other operational departments. Ensure the property runs smoothly and efficiently to deliver the highest level of guest satisfaction.
• Guest Satisfaction: Champion a guest-first approach and ensure that the hotel consistently meets or exceeds guest expectations. Address guest concerns and complaints in a professional and timely manner, striving to resolve issues and maintain positive relationships.
• Leadership & Team Management: Lead, develop, and inspire the hotel team members. Provide direction, support, and mentorship to department heads, fostering a positive and productive work environment. Encourage professional growth and development through ongoing training and leadership.
• Operational Excellence: Monitor hotel operations to ensure the highest standards of cleanliness, service quality, and maintenance. Identify and implement strategies to improve operational efficiency and guest satisfaction.
• Budget & Financial Management: Assist in the development and management of the hotel's budget, ensuring efficient allocation of resources. Monitor operating costs, identify opportunities for cost savings, and ensure profitability is achieved without compromising service quality.
• Strategic Planning: Collaborate with the General Manager and the Executive Committee to set short-term and long-term strategic goals for the hotel. Implement and monitor operational plans to meet performance targets and business objectives.
• Quality Control & Standards: Ensure all hotel services, facilities, and operations meet or exceed Rixos Properties' quality standards. Conduct regular inspections to ensure compliance with cleanliness, safety, and service protocols.
• Staff Training & Development: Work with the People & Culture Department to recruit, train, and develop team members across all departments. Ensure team members are properly trained and equipped to deliver excellent service.
• Health, Safety & Compliance: Ensure compliance with all relevant health, safety, and environmental regulations. Maintain a safe working environment for both guests and team members by adhering to the company's safety policies and procedures.
• Revenue Management: Work with the Revenue Management and Sales & Marketing teams to maximize occupancy, revenue, and profitability. Implement pricing strategies, promotional offers, and upselling techniques to drive revenue growth.
• Guest Relations & Brand Ambassadorship: Act as a brand ambassador for Rixos Properties, ensuring that every guest interaction reflects the brand's values and commitment to excellence. Cultivate strong relationships with repeat guests and VIPs to foster loyalty and repeat business.
• Crisis Management & Problem Resolution: Take the lead in managing any operational challenges or emergencies, ensuring that issues are handled efficiently and appropriately. Maintain operational continuity and guest satisfaction during difficult circumstances.
• Reporting & Analysis: Regularly report to the General Manager on hotel performance, financial results, guest feedback, and other key metrics. Analyze data to identify trends, areas of improvement, and actionable solutions.
• Sustainability Practices: Ensure that sustainability goals are met in hotel operations. Encourage environmentally conscious practices across the hotel, including waste reduction, energy efficiency, and sustainable sourcing of materials.
  
  

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hotel management or related roles, with at least 5 years in a F&B leadership capacity.
• Proven experience in managing large-scale operations in the hospitality industry, with a focus on guest experience, operational efficiency, and team development.
• Strong leadership and people management skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to engage with guests, team members, and senior management effectively.
• In-depth knowledge of hotel operations, including front office, housekeeping, food & beverage, and general management practices.
• Strong financial acumen and experience with budget management, cost control, and revenue generation.
• Knowledge of hotel property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to make sound decisions, solve problems efficiently, and handle pressure in a fast-paced environment.
• High level of emotional intelligence with a guest-centered mindset and an ability to maintain positive relationships.
• Strong organizational skills with attention to detail and the ability to multitask.
• Knowledge of sustainability practices and a commitment to incorporating environmentally responsible initiatives into hotel operations.
• Flexibility to work evenings, weekends, and holidays as required.
• First name *
  
  

• Last name *
  
  

• Email *
  
  

• Phone *
  
  

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

• these questions are a must
  
  

Join to apply for the Franchise Hotel - Director of Finance role at IHG Hotels & Resorts

Join to apply for the Franchise Hotel - Director of Finance role at IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Your day to day

Bottom line? We're looking for a new Director of Finance for managing 452 room hotel, comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability. In return, we'll put our financial operations and the security of our hotel assets in your expert hands.

Every day is different, but you'll mostly be:

• Managing and coaching your team to ensure the right person is always on the right task
• Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal
• Maximising financial returns through financial analysis, data trends and market information - while budgeting accordingly
• Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution
• Supervising a number of clerical accounting employees across a range of functions - from Accounts Payable to Purchasing and Payroll.
  
  

• Bachelor's degree / higher education qualification / equivalent in Accounting and Finance
• 4-8 years' experience in hotel accounting or auditing with at least one year as Director of Finance or three years as Assistant Controller or similar leadership role, or an equivalent combination of education and work-related experience
• Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc
• Professional accounting or finance designation or certification preferred
  
  

• Seniority level Director

• Employment type Full-time

• Job function Other
• Industries Hospitality

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1. Assists the Cluster General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.
2. Has managerial responsibility for all the positions in your remit; ensures the team's talents are developed.
3. Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events.
4. Conveys the Ibis spirit to guests by playing a "hands-on" role in the hotel, embodying sociability and proximity.
5. Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments.
6. Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility.
7. Creates the impetus for working innovatively and on projects across departments, in particular for meetings. To this end, conducts continuous benchmarking on the competition.
8. Conveys Accor values to Heartists through your management style based on proximity, sociability and cross-divisional working methods.
9. Instils a sales mindset to Heartists through continuous stimulation (upselling, incentives, challenges.)
10. Sets sales and expenses budgets for your area of responsibility. Follows them up and ensures corrective actions as necessary. Ensures procedures are implemented and duly applied.

Qualifications

1. Degree to Masters or equivalent (from university or a specialised sales, hospitality or food & beverage school) or operational experience.
2. 5 to 10 years' experience in the hospitality, F&B, tourism, working for a large volume business unit.
3. Previous experience in a leadership role within a similar hotel brand or business.
4. Passionate to grow and develop self and others.
5. Strong relator with ability to build relationships.
6. Strategic, creative and able to communicate effectively.
7. A proven leader who is able to inspire others.
8. Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
9. Fostering positive owner relations and maximizing performance.

Your team and working environment:
Diverse, young and vibrant team.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Overall Hotel Operations: Oversee and manage the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, Maintenance, Guest Services, and all other operational departments. Ensure the property runs smoothly and efficiently to deliver the highest level of guest satisfaction.
• Guest Satisfaction: Champion a guest-first approach and ensure that the hotel consistently meets or exceeds guest expectations. Address guest concerns and complaints in a professional and timely manner, striving to resolve issues and maintain positive relationships.
• Leadership & Team Management: Lead, develop, and inspire the hotel team members. Provide direction, support, and mentorship to department heads, fostering a positive and productive work environment. Encourage professional growth and development through ongoing training and leadership.
• Operational Excellence: Monitor hotel operations to ensure the highest standards of cleanliness, service quality, and maintenance. Identify and implement strategies to improve operational efficiency and guest satisfaction.
• Budget & Financial Management: Assist in the development and management of the hotel's budget, ensuring efficient allocation of resources. Monitor operating costs, identify opportunities for cost savings, and ensure profitability is achieved without compromising service quality.
• Strategic Planning: Collaborate with the General Manager and the Executive Committee to set short-term and long-term strategic goals for the hotel. Implement and monitor operational plans to meet performance targets and business objectives.
• Quality Control & Standards: Ensure all hotel services, facilities, and operations meet or exceed Rixos Properties' quality standards. Conduct regular inspections to ensure compliance with cleanliness, safety, and service protocols.
• Staff Training & Development: Work with the People & Culture Department to recruit, train, and develop team members across all departments. Ensure team members are properly trained and equipped to deliver excellent service.
• Health, Safety & Compliance: Ensure compliance with all relevant health, safety, and environmental regulations. Maintain a safe working environment for both guests and team members by adhering to the company's safety policies and procedures.
• Revenue Management: Work with the Revenue Management and Sales & Marketing teams to maximize occupancy, revenue, and profitability. Implement pricing strategies, promotional offers, and upselling techniques to drive revenue growth.
• Guest Relations & Brand Ambassadorship: Act as a brand ambassador for Rixos Properties, ensuring that every guest interaction reflects the brand's values and commitment to excellence. Cultivate strong relationships with repeat guests and VIPs to foster loyalty and repeat business.
• Crisis Management & Problem Resolution: Take the lead in managing any operational challenges or emergencies, ensuring that issues are handled efficiently and appropriately. Maintain operational continuity and guest satisfaction during difficult circumstances.
• Reporting & Analysis: Regularly report to the General Manager on hotel performance, financial results, guest feedback, and other key metrics. Analyze data to identify trends, areas of improvement, and actionable solutions.
• Sustainability Practices: Ensure that sustainability goals are met in hotel operations. Encourage environmentally conscious practices across the hotel, including waste reduction, energy efficiency, and sustainable sourcing of materials.
  
  

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hotel management or related roles, with at least 5 years in a F&B leadership capacity.
• Proven experience in managing large-scale operations in the hospitality industry, with a focus on guest experience, operational efficiency, and team development.
• Strong leadership and people management skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to engage with guests, team members, and senior management effectively.
• In-depth knowledge of hotel operations, including front office, housekeeping, food & beverage, and general management practices.
• Strong financial acumen and experience with budget management, cost control, and revenue generation.
• Knowledge of hotel property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to make sound decisions, solve problems efficiently, and handle pressure in a fast-paced environment.
• High level of emotional intelligence with a guest-centered mindset and an ability to maintain positive relationships.
• Strong organizational skills with attention to detail and the ability to multitask.
• Knowledge of sustainability practices and a commitment to incorporating environmentally responsible initiatives into hotel operations.
• Flexibility to work evenings, weekends, and holidays as required.

• Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Manage important relationships with the SBU's key internal interfaces (shared service centers, centers of excellence etc.) and external stakeholders (such as VIP guests, major B2B partners, suppliers etc.) in order to ensure that the Property's interests are promoted and that it has string relationships with its strategic partners.
• Lead direct reports' performance, recruitment and development, and raise the overall awareness and commitment towards the vision, mission and hallmarks of the Group in order to ensure high levels of employee engagement and loyalty.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests and protect the Shareholders' interests.
• Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.
• Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff and providing formal and informal feedback in order to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition

• Bachelor's degree in hospitality, Business or equivalent from an accredited and renowned University.
• Master's degree in hospitality, Business or equivalent from an accredited and renowned University
• Knowledge of Book 4 Time, Opera, Hot SOS and any other application as needed financial acumen.
• Ability to understand financial concepts, reports, and data Language Competencies
• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Read/Write/Speak as per regional requirements)
• Excellent Communication and Interpersonal skills Behavioural Competencies
• Emotional intelligence to understand that customer emotions play a key part in building customer engagement and brand loyalty, both of which can contribute to better sales, revenue, and ROI

• Overall Hotel Operations: Oversee and manage the day-to-day operations of the hotel including Front Office Housekeeping Food & Beverage Maintenance Guest Services and all other operational departments. Ensure the property runs smoothly and efficiently to deliver the highest level of guest satisfaction.
• Guest Satisfaction: Champion a guest-first approach and ensure that the hotel consistently meets or exceeds guest expectations. Address guest concerns and complaints in a professional and timely manner striving to resolve issues and maintain positive relationships.
• Leadership & Team Management: Lead develop and inspire the hotel team members. Provide direction support and mentorship to department heads fostering a positive and productive work environment. Encourage professional growth and development through ongoing training and leadership.
• Operational Excellence: Monitor hotel operations to ensure the highest standards of cleanliness service quality and maintenance. Identify and implement strategies to improve operational efficiency and guest satisfaction.
• Budget & Financial Management: Assist in the development and management of the hotels budget ensuring efficient allocation of resources. Monitor operating costs identify opportunities for cost savings and ensure profitability is achieved without compromising service quality.
• Strategic Planning: Collaborate with the General Manager and the Executive Committee to set short-term and long-term strategic goals for the hotel. Implement and monitor operational plans to meet performance targets and business objectives.
• Quality Control & Standards: Ensure all hotel services facilities and operations meet or exceed Rixos Properties quality standards. Conduct regular inspections to ensure compliance with cleanliness safety and service protocols.
• Staff Training & Development: Work with the People & Culture Department to recruit train and develop team members across all departments. Ensure team members are properly trained and equipped to deliver excellent service.
• Health Safety & Compliance: Ensure compliance with all relevant health safety and environmental regulations. Maintain a safe working environment for both guests and team members by adhering to the companys safety policies and procedures.
• Revenue Management: Work with the Revenue Management and Sales & Marketing teams to maximize occupancy revenue and profitability. Implement pricing strategies promotional offers and upselling techniques to drive revenue growth.
• Guest Relations & Brand Ambassadorship: Act as a brand ambassador for Rixos Properties ensuring that every guest interaction reflects the brands values and commitment to excellence. Cultivate strong relationships with repeat guests and VIPs to foster loyalty and repeat business.
• Crisis Management & Problem Resolution: Take the lead in managing any operational challenges or emergencies ensuring that issues are handled efficiently and appropriately. Maintain operational continuity and guest satisfaction during difficult circumstances.
• Reporting & Analysis: Regularly report to the General Manager on hotel performance financial results guest feedback and other key metrics. Analyze data to identify trends areas of improvement and actionable solutions.
• Sustainability Practices: Ensure that sustainability goals are met in hotel operations. Encourage environmentally conscious practices across the hotel including waste reduction energy efficiency and sustainable sourcing of materials.

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or a related field.
• Minimum of 7 years of experience in hotel management or related roles with at least 5 years in a F&B leadership capacity.
• Proven experience in managing large-scale operations in the hospitality industry with a focus on guest experience operational efficiency and team development.
• Strong leadership and people management skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills with the ability to engage with guests team members and senior management effectively.
• In-depth knowledge of hotel operations including front office housekeeping food & beverage and general management practices.
• Strong financial acumen and experience with budget management cost control and revenue generation.
• Knowledge of hotel property management systems (PMS) point-of-sale (POS) systems and Microsoft Office Suite (Excel Word PowerPoint).
• Ability to make sound decisions solve problems efficiently and handle pressure in a fast-paced environment.
• High level of emotional intelligence with a guest-centered mindset and an ability to maintain positive relationships.
• Strong organizational skills with attention to detail and the ability to multitask.
• Knowledge of sustainability practices and a commitment to incorporating environmentally responsible initiatives into hotel operations.
• Flexibility to work evenings weekends and holidays as required.

Remote Work :

No

Employment Type :

Full-time