153 Program Manager jobs in Dubai

Job Title – Senior Program Manager – Salesforce CRM & Time Care Management Programs

Location : UAE (Onsite/Hybrid as required)

We are seeking a seasoned Senior Program Manager to drive the successful execution of strategic initiatives across two critical domains:

1. Salesforce CRM Implementation – leading the modernization of our Contact Center journey.
2. Care Management Programs – overseeing programs aimed at enhancing chronic care management for our patient population. The ideal candidate will bring strong expertise in enterprise program delivery, exceptional communication and negotiation skills, and a proven ability to manage complex healthcare and CRM transformation initiatives.

• Lead delivery of Salesforce Health Cloud/CRM programs across payer, provider, and hospital clients. Govern care management, patient engagement, referral workflows, and contact centre optimization.
• Oversee integration with EHR/HIS, claims systems, and FHIR/HL7 APIs, ensuring compliance with HIPAA/GDPR. Manage budgets, risks, dependencies, and vendor teams while aligning to Agile, DevOps, and Salesforce release cycles.
• Provide executive reporting and ensure scalable, secure, and compliant implementations. Proactively resolve conflicts, negotiate priorities, and align multiple teams (IT, clinical, operations) toward common objectives in tight timelines balancing customer and internal Mastek priorities.
• Facilitate steering committees, working groups, and stakeholder meetings with clear agendas, actionable outcomes, and effective follow-through.
• Ensure programs are delivered on time, within budget, and to agreed quality standards, maintaining a relentless focus on results

Job Title: Program Manager

Job Location: Dubai

The Program Manager is responsible for designing, implementing, and managing the hospital's Privilege and Patient Rewards Programs. This role ensures that VIP patients, privilege members, and loyalty program participants receive a seamless, high-quality experience aligned with the organization's vision of patient-centered care. The manager will collaborate with cross-functional teams to enhance service delivery, drive engagement, and strengthen long-term patient loyalty.

Responsibilities:

Program Development & Management

• Design, implement, and continuously improve the Privilege / Rewards Program to enhance patient engagement and loyalty.
• Develop clear membership tiers, benefits, protocols, manuals, and service standards tailored to VIP and high-value patients.
• Monitor program performance metrics and adjust strategies to optimize patient satisfaction and retention.

Patient Experience & Engagement

• Ensure VIP and privilege members receive exceptional, personalized service across all touchpoints.
• Act as the primary point of contact for resolving privilege member concerns and escalations.
• Work closely with patient experience teams to ensure consistent service excellence.
• Establish constantly available contact centre and concierge managers.

Stakeholder Collaboration

• Partner with clinical, operations, and front-line teams to ensure seamless delivery of privilege benefits.
• Liaise with marketing and communications teams to promote program features and achievements.
• Build external partnerships (e.g., hospitality, wellness, retail) to enrich program benefits.

Data, Reporting & ROI

• Track and analyze program participation, satisfaction, and retention trends.
• Develop dashboards and reports for senior leadership on program outcomes and ROI.
• Leverage patient feedback and market insights to refine program offerings.

Training & Standards

• Develop service guidelines and train staff on handling privilege patients with empathy, discretion, and professionalism.
• Promote a culture of patient-first hospitality across the organization.

Requirements:

• Bachelor's degree in Healthcare Management, Business Administration, Marketing, or related field
• Data-driven mindset with the ability to measure ROI and track KPIs.
• 5+ years' experience in patient experience, customer loyalty, hospitality, or VIP client management, preferably in healthcare or luxury service industries.
• Proven ability to manage VIP clientele with professionalism, discretion, and cultural sensitivity.
• Experience in training and developing skills privilege program team.
• Strong project management and stakeholder engagement skills.

• Job Title: Program Manager
• Location: Remote - Offshore(India)
• Skill Set: GRC risk management compliance
• Years of Experience: 8 Years
• Duration: 12 Months
• Budget: 4700 USD
• Shift Hours: General

• System Migration: Oversee relocation of card management systems; ensure data integrity and security; conduct testing and validation.
• Integration and Dependency Management: Assess dependencies; develop integration plans.
• Operational Transition: Manage the transition of responsibilities; facilitate training.
• Compliance and Regulatory: Ensure compliance with regulatory requirements; transition compliance monitoring.
• Risk Management: Identify and mitigate risks; develop contingency plans.
• Change Management: Communicate changes; manage expectations.
• Incident Management: Develop incident management framework; establish reporting protocols.

• Industry: Banking/Fintech
• Education: Relevant degree in Information Technology, Computer Science or a related field. Certifications in PMP, CISA, CISSP, ISO 22301 or CRISC are highly desirable.
• Experience: 8 to 9 years in GRC risk management compliance or related fields.

• Card Management Systems: Prime Postilion, TMS, HSMs
• System Migration and Integration
• Regulatory Knowledge: PCI-DSS, GDPR, AML, KYC
• Communication and Stakeholder Management
• Certifications: PMP, CISA, CISSP, ISO 22301, CRISC

• Experience in Banking/Fintech Industries
• Disaster Recovery (DR) Testing
• Operational Transition Management
• Training and Knowledge Transfer
• Incident Management Framework Development

• Demonstrable experience and capability in the delivery of projects requiring the creation of large project teams with multiple elements on a cross discipline and/or multi supplier basis.
• Expert understanding of concepts, procedures and application of project management and an extensive knowledge in other subjects or disciplines, which are relevant to the content of the project.
• Brings this knowledge to bear to ensure reuse and best practice across projects.
• Plans, manages, and delivers the larger and more complex long-term projects that will significantly affect the client organization, and which will deliver strategic benefits to client and/or stakeholders.
• Evaluates situations using multiple sources of information. Solution will typically require some new planning and resource elements, potentially generating bespoke adaptations.
• Projects will typically involve a significant element of risk to the business and/or external clients and require the ability to use and adapt recognized project management methods and processes, depending on the elements of the risk profile and governance needs.
• Delivers projects to contracted service levels and within defined financial targets whilst maintaining and developing customer satisfaction.
• Is recognized as the key supplier in delivery of a client critical or internal medium/long term business benefit.
• Must have proven ability to apply relationship management skills in medium terms and to be able to build and own client and stakeholder relationships at executive levels during and beyond the project duration.
• Expected to coach / mentor and line manage Junior Project Managers
• Ability to channel resources effectively internally developing best delivery practice or ability to identify the change impact on the organization, identify stakeholders and manage relationships, risk and engagement to deliver the project's outcomes successfully.
• Seeks innovative ways to expand the business scope of projects and to manage the cost base.

10-12yrs of total, 5 Yrs of Program management experience in IT Infra or Security projects

Risk Management, EVM, Project Planners

PMI – CAPM or PMP

PRINCE 2 Foundation or Practitioner

CSM or PMI Agile

MANDATORY

Strong Knowledge on

• Project Control Tools
• Risk Management
• Microsoft Project
• Schedule Management
• Visio
• Project Planning tools.
• Risk Management tools.
• Mindjet Manager or similar
• Stakeholder management

Strong understanding on

• Contract compliance
• Legal implication understanding of contracts
• Capability to manage multiple projects
• Successful project closures within defined project KPIs

Industry Knowledge on

• Understanding of Data Center Infrastructure
• BCP and DRP
• OS, DB, Cloud transformation projects.
• Transition projects

MANDATORY

• Behave in a manner that ensures the dignity at all times of all staff and customers.
• Demonstrate behaviors that encourage harmonious working relationships with and between staff, customers, and suppliers.
• Be accountable for self-development in equality practice and issues through active participation in associated learning programs.
• Take all necessary steps to ensure that the provisions of the Data Protection Act and related legislation are observed to protect the rights of the individual.
• By adhering to documented procedures, play an active role in the achievement and support of all Quality Standards.
• To comply with relevant policies and practices relating to training and development, including a regular development appraisal.
• Be responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with policy and procedure.

MANDATORY

Strong Knowledge on IT Infrastructure & Security : Greenfield and turnkey projects:

• Project Control Tools
• Risk Management
• Microsoft Project
• Schedule Management
• Visio
• Project Planning tools.
• Risk Management tools.
• Mindjet Manager or similar
• Stakeholder management

Strong understanding on

• Contract compliance
• Legal implication understanding of contracts
• Capability to manage multiple projects
• Successful project closures within defined project KPIs

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG - ANOW) is offering a role to own building new business from ground zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program. This will require understanding complex business, tech, and operations processes at Amazon and our partners, and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. High judgment, analytical talent, and good document writing skills with concise communication are essential to success in this role.

In this role, you will influence internal and external stakeholders to drive programs end-to-end while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.

This position involves regular communication with senior leadership on business and customer offering reviews, operations excellence, improvement areas, project execution, and risks. You should be comfortable working both at a strategic level and diving deep into the details to ensure solution feasibility and quality of execution.

1. Drive projects to support new strategic initiatives and business opportunities for the organization
2. Identify automation opportunities to offer scalable solutions
3. Design programs (SOPs) for operating in fast-paced 15-minute delivery services
4. 1 year of program/product management or equivalent experience
5. Experience using data and metrics to determine and drive improvements
6. Experience working cross-functionally with tech and non-tech teams
7. Experience and proficiency in SQL
8. Experience owning program strategy, end-to-end delivery, and communicating results
9. Experience defining and executing program requirements
10. Experience in complex problem solving and working in a tight schedule environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our support page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Required Experience: Manager

Amazons Middle East & North Africa (MENA) Seller Services is looking for a motivated and talented Program Manager for its Global Selling business to grow international sellers business in MENATR Marketplaces . Global Selling Business is a key growth engine for the overall Seller Business in MENA and this teams goal is to maximize the potential of out-of-region sellers for MENA customers in terms of recruitment & account management as well as Seller Delivery and Customer experience.
The Program Manager will lead multiple projects in close collaboration with global sellers recruitment teams (based in China Europe USA India) and category leaders based in MENA aiming to deliver the relevant insights and actions to improve our Selection and Customer Experience for Selling Partners from outside the MENA region.
Reporting into the Head of Global Selling for MENA Marketplaces you will:
- Develop and co-own international sellers category strategy: Work closely with Category Leadership and global account managers on planning and business strategy drive best-in-class customer experience and maximize Selling partners selection and sales growth through timely analysis and initiatives
- Maintain categorys on-going reviews: contribute to categorys weekly/monthly/quarterly reviews via establishing tracking mechanisms to enable team to proactively monitor their progress while recommending best course of actions to grow and/or recover
- Uncover plan and lead categorys growth opportunities: Identify key business opportunities at category level by spotting popular brands trends and pricing to ensure managing the sellers toward a growth plan and deploying detailed deep dives and data analysis
- Improve international sellers experience: Identify critical out-of-country sellers frictions to grow their business in MENA and lead initiatives to alleviate them to enhance the overall Seller experience with better self-service and reporting resources.
- Managed technical projects: Automate and scale the international sellers category level growth via new selection product listing quality and in-stock opportunities. Partner with other teams to drive automation and scalability across the organization.
- Contribute to other ad-hoc global selling projects: Work within the marketplace organization to establish execute or contribute to global selling projects/programs.
This role requires you to possess strong interpersonal skills and capacity to navigate ambiguity while influencing up and down the organization across all Amazon locales dealing with multiple cultures.
Key job responsibilities
- Build Amazon MENA as an attractive high-ROI region for global Selling Partners to sell anything from clothing to home accessories electronics products books beauty products and anything in between.
- Coordinate with Global Selling teams across existing and new WW locations to annually recruit tens of thousands of Selling Partners who will provide selection leadership.
- Develop deep relationships with some of our key selling partners to surface relevant anecdotes and suggest optimal tradeoffs that do not compromise Customer experience and take into account any operational constraints.
- Work cross-functionally with central company-wide teams in Technology and Product Management to establish the right Selling Partner and Customer Experience.
- Develop innovative programs; work in a white space as we identify new expansion opportunities (e.g. intra-MENA arcs MENA exports) and selection opportunities (e.g. emerging brand owners manufacturers).
- Co-own the reporting (recurrent/ad-hoc) of the performance of the different global arcs and align stakeholders on planning priorities and team goals.
- Interact with key senior executives in MENA US and other regions as you have a key role in one of Amazons fastest growing businesses.
About the team
The Amazon Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of Selling Partners around the world to sell on Amazon representing >50% of WW sold units.
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Exec

If you are a supply chain professional with a passion to innovate and contribute in a fast paced growing environment you might be a good fit to join UFG Supply chain team as an S&OP Manager. The S&OP program manager acts as a bridge between business and operations teams and is responsible for seamless business planning and execution during peak and off peak periods while maximizing customer/seller experience. This role involves driving critical decisions with cross functional teams and senior leadership and demands strong program management skills alongwith an ability to drive data driven discussions. The candidate is expected to have exceptional analytical planning and written/verbal communication skills along with preferred experience in Forecasting Sales & Operations Planning and Inventory management.

• Set up robust processes to improve forecasting accuracy with an objective to minimize cost and maximize customer/seller experience
• Support the business growth in constrained environments with Frugal and innovative solutions
• Make the existing processes scalable by identifying and implementing available tools/automation
• Rollout best practices from other geographies/ companies to minimize end to end supply chain losses
• Utilize exceptional problemsolving and communication skills to influence business operations and technical audiences
• Program manage and drive decision making across cross functional teams and senior leadership

• Bachelors degree
• 4 years of program or project management experience
• 4 years of working cross functionally with tech and nontech teams experience
• 4 years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Prior Experience in Amazon fresh supply chain
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules
• Experience in Fresh business (Amazon Fresh)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent and good document writing skills with concise communication are essential to success in this role.

In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction in forging new business partnerships, drive program end to end to onboard partners while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.

Key job responsibilities

Key job responsibilities

• Drive projects to support new strategic initiatives and business opportunities for the organization

• Identify automation opportunities to offer scalable solutions, improve all key marketing inputs including reporting dashboard, customer lifecycle etc.

• Analyzing and diving deep on our business performance metrics, identifying possible changes and presenting insights and recommendations to the leadership team.

• Educate, inform, and drive business decisions by connecting your analysis through the lens of financial performance

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.